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  • Kitchen Porter
    Kitchen Porter
    20 hours ago
    $14 hourly
    Part-time
    South Kensington, London

    We are looking for a kitchen porter who is ready for a new challenge and enjoys being an active member of the kitchen team. If you want an opportunity to develop new skills and grow within a fast paced, driven environment then this is the ideal role for you. The Duchess of Kensington is an elegant pub located in the heart of Kensington, a stone's throw from the Royal Albert Hall. Offering a menu of elevated pub classics, strong passing trade and the draw of a nearby landmarks, expect a fast-paced all-day trade with a high food mix giving way to wet led evening in Kensington's newest and most stylish pub. Welcome to London's biggest independent pub company ! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. You Are: • Able to communicate well and follow direction from the Head Chef and all members of the kitchen, • Looking to grow and progress in the kitchen, • Confident to try new things, • Willing to work as part of a kitchen team What's in it for me: • Competitive rate per hour + tronc, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get discounts across all our pubs, bars and restaurants, • Team trips, regular incentives and socials – a fun, family atmosphere, • Employee Assistance Programme (EAP) to support you across those tough times, • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme Interested in hearing more? Get in touch so we can schedule a show around, rub some shoulders together, have a laugh and make some magic!

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  • Motion & Web Design Intern
    Motion & Web Design Intern
    22 hours ago
    £12.71 hourly
    Part-time
    London

    About VMV.STUDIO VMV.STUDIO is a branding, design, and film studio in West London, based at Westbourne Studios on Acklam Road. Founded in 2017, we're a small, close-knit team of six, acting as a creative partner to scale-ups, global brands, and culture-led ventures. We help companies tell their story through brand identity, interactive digital design, and cinematic output. Being a tight team means you’ll do real work from day one, work directly on live client briefs, and learn fast. We are looking for a designer with a strong focus on motion graphics and website building. You will split your time between bringing static designs to life with motion, constructing high-impact websites, and supporting overall graphic and brand identity work. What You’ll Do • Motion Design: Animate assets, design kinetic typography, and create dynamic motion graphics for digital campaigns, websites, and brand systems primarily using Adobe After Effects., • Web Design & Build: Construct and style responsive, polished client websites using Wix, and design user interface elements in Figma., • Graphic & Brand Support: Assist with building brand identity systems, digital campaign collateral, and client assets as studio projects evolve., • Creative Contribution: Participate in brainstorming, visual direction, and tracking design trends so we keep pushing the quality of what we make. Who You Are You are a creative designer who loves moving image and digital interaction. You have a solid foundation in graphic design and typography, paired with the technical aptitude to build functional websites and animate concepts smoothly. You take feedback well, bring fresh perspectives, and are excited to grow your craft in an agency setting. What We’re Looking For • Motion: Strong working knowledge of Adobe After Effects. (Experience or interest in Blender for 3D is a bonus, but not required)., • Web: Experience or familiarity with Wix (or a strong willingness and aptitude to learn the platform in-depth quickly)., • Software: Proficiency in Figma and Adobe Creative Cloud., • Portfolio: A body of work showing your design, web, and motion capabilities. Conceptual, passion, or spec work is completely welcome, but we must see a portfolio to consider your application. Salary & Pay This is a paid internship at £12.71 per hour, based on 24 hours a week across four days. The Details • Hours: 4 days a week, Monday to Thursday, 9am to 4pm., • Timeline: Interviews take place late October / early November start., • Kit: You’ll need your own laptop capable of handling heavy design, motion, and web workflows. Relevant software licenses will be provided if you don't already have them., • Location: Fully on-site at Unit 301, 242 Acklam Road, London, W10 5JJ. Minutes from Westbourne Park and Ladbroke Grove stations, right by Portobello Market. No remote option. Eligibility You must have finished your studies at the time of application. We are unable to accept current students or summer-break placements. You will need to be available for the scheduled interview and start dates, and own a laptop capable of running design software. How to Apply Email your portfolio, along with a brief note about yourself. Conceptual work, personal projects, and graduation designs are all welcome. If your portfolio is password-protected, please include the password in your message. Please also confirm in your note that you have finished your studies, own a suitable laptop, and are available for the interview and start dates.

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    2 days ago
    £13–£14.5 hourly
    Full-time
    Kensington Palace Gardens, Kensington and Chelsea

    MUST HAVE EXPERIENCE IN QUALITY RESTAURANT! Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments. We’re searching for a dynamic Head Waiter to join our team and become part of something special. Benefits & Rewards: Competitive Industry pay (Hourly + Tronc) A Management Career Development Program, which includes online and practical assessments. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries with a gift voucher to dine in our restaurants. You can take your Birthday as a day off - Guaranteed! Refer and Friend Bonus Access to discounts on 100s of retailers, health, entertainment, travel & more Guaranteed 20 hours minimum contract Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development. About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player. The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.

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  • Senior Supervisor
    Senior Supervisor
    4 days ago
    £13–£15.5 hourly
    Part-time
    London

    Job Ref: COL1272 Branch: Dulwich Clock Café Location: Dulwich Clock Café, London (South East) Salary/Benefits: £15.10 per Hour Contract type: Permanent Hours: Part Time Posted date: 27/09/2026 Closing date: 27/10/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for a Senior Café Supervisor to play a key role in daily operations, support the management team, and guide the café team in delivering exceptional service. This is a fantastic opportunity for a strong hospitality leader ready to take on more responsibility. What You'll Be Doing: • Supporting the management team – ensuring smooth daily operations and high service standards., • Leading, training & developing the team – mentoring colleagues and ensuring a positive team environment., • Driving service excellence – ensuring every customer enjoys a warm, engaging, and efficient experience., • Ensuring product displays look abundant & inviting – maintaining beautiful and uniform visual merchandising., • Supervising food safety & hygiene standards – ensuring compliance and a well-organised workspace., • Monitoring stock & assisting with orders – supporting stock take and replenishment., • Assisting with team scheduling – ensuring the café is optimally staffed for the week based on sales forecasts., • Bringing energy & enthusiasm – fostering a positive, team-focused work environment. What We're Looking For: • An experienced hospitality professional – with experience as a Café Supervisor or similar leadership role., • A hands-on and proactive team player – able to motivate and guide staff while still following management direction., • A detail-oriented professional – focused on delivering excellence in presentation, service, and operations., • A problem-solver – able to think on your feet and handle the unexpected, • A flexible & adaptable attitude – ready to work weekends and peak periods but no evenings. Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • No late nights - most of our locations close by 5pm during winter hours and 7pm during summer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.* If you're a motivated hospitality professional looking for a supervisory role in a thriving café environment, we'd love to hear from you.

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  • Bartender
    Bartender
    12 days ago
    £12.71–£13.5 hourly
    Full-time
    South Kensington, London

    Summary of Position The Bartender owns the bar's readiness, exact beverage execution, service pace, stock accuracy, legal compliance and close. The role prepares approved bar beverages to recipe, protects the 5-minute beverage target, maintains accurate inventory/waste records and escalates equipment, safety or supply failures without creating workarounds. Key Performance Areas (KPAs) · Bar Readiness · Beverage Quality & Service Pace · Stock, Waste & Cost Control · Legal, Hygiene & Safety · Close & Team Coordination Duties & Responsibilities Bar Readiness · Open the bar fully: cleanliness, par, glassware, tools, refrigeration/equipment and POS readiness before service. Beverage Quality & Service Pace · Prepare every approved beverage exactly to the current recipe and presentation standard. · Deliver bar output through the approved service flow and protect the 5-minute beverage target. · Use approved pairings and natural upselling without altering product standards. Stock, Waste & Cost Control · Maintain stock/par and record consumption, inventory and waste accurately in the approved system. · Follow RM-PIN and reason-code controls for voids/discounts; never create an unofficial workaround. Legal, Hygiene & Safety · Maintain approved storage temperatures, hygiene and beverage safety. · Comply with the approved local alcohol/legal overlay for the market. · Escalate equipment, technology, safety and supply failures through the correct playbook/manager route. Close & Team Coordination · Close the bar, store stock and clean equipment/bar to standard with required Shift Leader/RM verification. · Coordinate with Waiters and Runners while preserving the rule that Runner owns soft- drink preparation. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Bar is fully ready before service and by the approved T-15 readiness gate. · Approved beverages are produced exactly to recipe/presentation standard and within the 5-minute service target. · Inventory, consumption and waste records are complete and accurate. · 100% compliance with local alcohol/legal, hygiene and storage controls. · Voids/discounts follow RM-PIN and reason-code controls; no unofficial workaround is used. · Bar close is complete and verified. Qualifications · Meet the legal age and licensing requirements to prepare/serve alcohol in the relevant market. · Have working knowledge of standard beverage preparation and basic bar mathematics/cash controls. · Be able to communicate clearly, multi-task under pressure and follow workplace safety requirements. · Complete the current Bartender Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Working knowledge of approved beverage recipes, bar equipment, POS, stock/waste controls and local alcohol compliance. Current Bartender certification is required before independent assignment. Where It Leads Bartender (you are here) > Shift Leader > Assistant Restaurant Manager > Restaurant Manager; a Beverage specialist branch may be added only after formal role architecture is approved To earn Shift Leader: · Assignment Policy: Complete at least one year as a Bartender before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Bartender certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Health Care Assistant (HCA)
    Health Care Assistant (HCA)
    14 days ago
    £12.71 hourly
    Part-time
    Feltham

    Job Overview We are seeking a compassionate and dedicated Health Care Assistant to join our team. The successful candidate will provide essential support to individuals in care homes and home care settings, ensuring their comfort, safety, and well-being. This role offers an opportunity to make a meaningful difference in people's lives through personalised care and assistance. The ideal applicant will possess strong communication skills, be proficient in IT, and have the ability to follow care plans effectively. A valid driving licence is desirable to facilitate travel between care settings and clients' homes. Responsibilities • Assist clients with daily activities such as bathing, dressing, and mobility support, • Support the implementation of personalised care plans tailored to individual needs, • Provide companionship and emotional support to enhance clients’ quality of life, • Administer medication as directed by healthcare professionals and ensure accurate documentation, • Maintain a clean and safe environment in accordance with health and safety regulations, • Communicate effectively with team members, clients, and their families regarding care needs and progress, • Use IT systems to update records, document care activities, and manage schedules efficiently, • Drive between care homes or clients’ residences as required to deliver home care services Qualifications • Previous experience working in a care home or home care environment is advantageous but not essential; training will be provided for suitable candidates, • Good command of English, both spoken and written, for effective communication, • Strong IT skills for managing digital records and documentation, • Excellent communication skills with the ability to build rapport with clients and colleagues, • Valid driving licence is preferred to support travel requirements, • Compassionate attitude with a genuine desire to support vulnerable individuals, • Ability to work flexibly according to shift patterns and client needs This role offers an enriching career path within the healthcare sector, providing opportunities for professional development whilst making a positive impact on people's lives. Job Types: Part-time, Permanent Work authorisation: • United Kingdom (required) Work Location: On the road

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  • Restaurant Manager
    Restaurant Manager
    12 days ago
    £3500–£4500 monthly
    Full-time
    South Kensington, London

    Summary of Position The Restaurant Manager owns the total store operating result: P&L, guest experience, people, food safety, standards and compliance. The RM plans the trading day, makes the final T-15 readiness decision, commands through the parallel ARM/Shift Leader/Kitchen Manager structure, owns store-level escalations and ensures truthful commercial, people and operating evidence. Key Performance Areas (KPAs) • Trading-Day Plan & Store Readiness, • Live Store Command & Guest Outcome, • P&L, Cost & Cash Control, • Food Safety, Compliance & Risk, • People, Certification & Succession, • Close, Data & Reporting Duties & Responsibilities Trading-Day Plan & Store Readiness • Read operating data and known conditions, set the day's priorities and run the T-60 briefing., • Make the T-15 GO / NO-GO readiness decision using the approved store-operating standard. Live Store Command & Guest Outcome • Command the store through parallel Shift Leader, ARM and Kitchen Manager ownership, intervening on escalation without collapsing role accountability., • Own the guest-experience outcome and final escalation/recovery decisions within published authority., • Lead high-severity or multi-playbook incidents and interface with Area Manager/Country Head/platform functions as required. P&L, Cost & Cash Control • Control daily commercial/financial signals, labour, food and controllable-cost actions, void/discount authority and cash reconciliation., • Where food-cost variance exceeds 2% of theoretical under the current operating standard, require root-cause action and log it by end of day., • Independently reconcile the Shift Leader's end-of-day cash count the next morning. Food Safety, Compliance & Risk • Verify food-safety, allergen, legal/compliance and safe-to-operate corrective action; do not author functional standards outside RM authority. People, Certification & Succession • Own store people deployment, scheduling discipline, performance follow-up, development and succession execution., • Ensure only appropriately certified people are assigned to roles/stations under the current approved control., • Issue final certifications for designated store roles only where the Academy assigns RM as certifier. Close, Data & Reporting • Verify store close and next-morning controls, explicitly carrying forward unresolved issues., • Complete DOL/dashboard/daily-log narrative, exception escalation and operating-data evidence truthfully and on time. Additional Responsibilities & Reporting • Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) • T-60 briefing and T-15 GO / NO-GO readiness decision are completed to standard., • Store P&L, labour, food cost and controllable-cost actions are actively managed against approved targets., • Food-cost variance above 2% of theoretical triggers root-cause action and end-of-day logging under the current standard., • Shift Leader cash count receives independent RM next-morning reconciliation., • Only appropriately certified employees are independently assigned to roles/stations., • DOL, daily log, close, compliance and escalation evidence is complete and truthful. Qualifications • For internal progression, hold current ARM certification and complete the Restaurant Manager Development Plan; external appointments must satisfy People OS hiring rules and equivalent operating experience., • Strong whole-store knowledge across FOH, BOH, P&L, labour/food cost, guest recovery, food safety and people leadership., • Ability to lead through role owners rather than personally absorbing every operating task., • Complete current Restaurant Manager certification before independent store accountability. Core Competencies • Strategic Operational Leadership - Turns strategy and standards into disciplined operating execution., • Financial Acumen - Reads P&L and operating signals and converts variance into action., • Leadership & Succession - Builds accountable leaders and sufficient successor capacity., • Decision Making & Judgment - Acts within authority, escalates correctly and preserves governance., • Cross-Functional Collaboration - Works effectively with I MANAGE platform functions while preserving ownership boundaries., • Data & Evidence Discipline - Uses verified information, protects system truth and reports exceptions clearly. Technical Skills Advanced working knowledge of store P&L, forecasting/deployment, POS/IMS/dashboard controls, food safety, playbook command and people/succession systems. Current Restaurant Manager certification is required before independent store accountability. Where It Leads Restaurant Manager (you are here) > Area Manager (next) > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Area Manager: • Assignment Policy: Complete at least two years as a Restaurant Manager before permanent promotion unless an approved People OS exception applies; complete the one-year Area Manager Development Plan including at least one store opening run A-to-Z., • Swiss Butter Academy: Maintain current Restaurant Manager certification and complete Area Manager learning, field evidence and certification before independent AM duty., • Performance: Meet the published People OS promotion performance gate for the relevant cycle., • Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved., • Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart., • Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Restaurant Team Members
    Restaurant Team Members
    17 days ago
    Full-time
    South Acton, Hounslow

    Description: We are looking for enthusiastic, reliable, and hardworking team members to join us at BASE. We are currently hiring for the following roles: • Waiter / Waitress, • Breakfast Chef, • Pizza Chef, • Kitchen Porter At BASE, we are passionate about delivering great food and excellent service. Whether you work front of house or in the kitchen, you will play an important role in creating a warm, friendly, and memorable experience for every guest. Roles and Responsibilities Waiter / Waitress • Welcome and serve customers in a friendly and professional manner, • Take orders accurately and deliver food and drinks efficiently, • Maintain a clean and organised dining area, • Provide excellent customer service at all times Breakfast Chef • Prepare and cook breakfast dishes to a high standard, • Ensure food is presented well and served on time, • Maintain cleanliness and food safety standards in the kitchen, • Work well with the team during busy service periods Pizza Chef • Prepare fresh dough, toppings, and ingredients, • Cook high-quality pizzas consistently to order, • Maintain a clean and organised pizza station, • Ensure every pizza looks and tastes great Kitchen Porter • Support the kitchen team with washing dishes, utensils, and equipment, • Help keep the kitchen clean, tidy, and organised, • Assist with basic cleaning and kitchen duties as needed, • Ensure hygiene and cleanliness standards are always maintained What We’re Looking For • Positive attitude and strong work ethic, • Reliable, punctual, and able to work as part of a team, • Ability to work in a fast-paced environment, • Previous experience is preferred, but the right attitude is most important Why Join BASE • Friendly and supportive working environment, • Opportunity to grow within the business, • Be part of a passionate and energetic team If you are hardworking, friendly, and ready to be part of a growing team, we would love to hear from you. PLEASE DONT CALL THE RESTAURANT. apply here direct.

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  • Chef de Partie
    Chef de Partie
    12 days ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Kitchen Cook owns the readiness and execution of the sides/sauce section and leads assigned Kitchen Helpers. The role converts prep requirements into a ready section, executes fries, sauce and sides exactly to current standards, protects equipment and food-safety controls, and maintains accurate waste/IMS records through close. Key Performance Areas (KPAs) · Section Readiness & Prep · Sides, Fries & Sauce Execution · Equipment & Food Safety · Par, Waste & Inventory Control · Kitchen Helper Leadership & Close Duties & Responsibilities Section Readiness & Prep · Own section readiness and achieve the approved T-60 prep/par standard; surface shortages early. · Execute sides, fries, sauce and section products exactly to the current Recipe Bible/PPM with no unauthorized substitution. Sides, Fries & Sauce Execution · Maintain sauce at the approved 82-85°C operating target and never plate below 80°C. · Maintain rolling fries/sides par through service to prevent avoidable stock-out without overproduction. Equipment & Food Safety · Start and check section equipment safely, record actual readings and escalate faults; never self-repair. · Operate the fryer within the approved 170-180°C range and follow the current oil- quality/TPM trigger. · Maintain FIFO, labels, allergen controls and approved hot/cold holding. Par, Waste & Inventory Control · Record exact waste and IMS truth and complete approved VITO/oil/section-close responsibilities. Kitchen Helper Leadership & Close · Direct and check Kitchen Helper work, coach to the approved standard and escalate repeated or serious gaps. · Coordinate with Kitchen Manager and Grill Master and respect the Kitchen Manager's final technical/pass authority. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Section meets the T-60 prep/par readiness standard. · Sauce operates at 82-85°C and is never plated below 80°C. · Fryer operates at 170-180°C and oil-quality/TPM controls are followed. · Fries/sides par is maintained without avoidable stock-out or unnecessary overproduction. · Waste/IMS records are exact and Kitchen Helpers are coached and checked to standard. · Equipment faults are stopped/escalated; no unauthorized self-repair occurs. Qualifications · For internal progression, complete the Kitchen Helper pathway and approved Kitchen Cook Development Plan; external candidates require equivalent section experience. · Strong understanding of kitchen operations, food safety, basic inventory/waste controls and section organization. · Be able to perform basic calculations and work with the approved kitchen systems. · Complete current Kitchen Cook practical certification before independent section ownership. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong practical knowledge of sides, fries, sauce, fryer/hot-holding controls, FIFO, IMS/waste and section leadership. Current Kitchen Cook certification is required before independent section ownership. Where It Leads Kitchen Cook (you are here) > Grill Master (next) > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager To earn Grill Master: · Assignment Policy: Complete at least one year as a Kitchen Cook before permanent progression unless an approved People OS exception applies; complete the 3-month Grill Master Development Plan. · Swiss Butter Academy: Maintain current Kitchen Cook certification and complete Grill Master learning, practical assessment and certification before independent grill duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Waiter / Waitress
    Waiter / Waitress
    12 days ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Head Chef
    Head Chef
    2 months ago
    Full-time
    Richmond

    Job Description: Experienced HEAD CHEF Mediterranean & Italian Brunch / À La Carte Concept Richmond, London We are currently searching for a highly experienced Head Chef to lead the kitchen of an ambitious and growing hospitality concept in Richmond. This is not a standard pub kitchen role. We are looking for a serious chef with strong Mediterranean and Italian experience, capable of delivering high quality breakfast, brunch and refined à la carte dining at consistently high standards. Our food direction combines: elevated Mediterranean cuisine premium brunch and breakfast fresh seafood and grill dishes elegant sharing plates modern Italian influences commercially successful but beautifully executed food The ideal candidate will have: strong experience within respected Mediterranean or Italian kitchens excellent breakfast and brunch knowledge confident à la carte and high-volume service experience strong leadership and organisational skills calm, professional kitchen presence creativity balanced with consistency excellent attention to detail and presentation stable long-term employment history We are not looking for: trend-driven “Instagram chefs” candidates with constant short-term job hopping basic pub-food background only inexperienced junior chefs applying above their level We value: Elegant food without unnecessary complication. Premium quality without ego. Creativity with consistency. This is a genuine opportunity for a chef who wants to help shape a long-term project with strong standards, creative input and future growth potential. Important: At present, we are unfortunately unable to offer visa sponsorship. Applications requesting sponsorship only will not be considered. Please apply only if you have relevant experience and genuinely feel aligned with the level and direction of the project. Richmond, London Full Time Weekend availability essential Watermans Richmond “For Those Who Know.” Work Location: In person

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  • Assistant Manager
    Assistant Manager
    13 days ago
    £2950–£3700 monthly
    Full-time
    South Kensington, London

    Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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