option to apply for supervisor roles. Waitress/ Waiter responsibility. Greeting and serving customer, providing detailed informations on menus, multi-tasking various front of the house duties. Ultimately, is to provide our Guests an excellent overall dining experience. at Pierino we take extra care of our employees. We are looking for someone who has a can do attitude and can work in a diverse team. Experience required. Be part of a friendly and collaborative team and boost your skill set in a successful London restaurant. Full time//Part time - opportunity to progress to higher positions experience working in a fast pace environment preferably speaking another language is preferred the role can be a hybrid barista and waiter position
Oishi Don is bringing our Japanese-inspired soul food to the magical Halloween Light Trail at Kew Gardens — and we’re looking for energetic, friendly Front of House team members to join us inside our cosy chalet at the heart of the gardens. You’ll be the face of Oishi Don — serving guests, taking orders, and keeping the vibe warm and welcoming amidst the spooky glow of Kew’s Halloween magic. What you’ll do: Greet and serve customers with warmth and efficiency Handle orders and payments confidently Keep the service area clean, stocked, and organised Support the kitchen and management team during busy service What we’re looking for: Positive attitude and great communication skills Experience in hospitality or customer service preferred Reliability and teamwork under pressure Enthusiasm for good food and good vibes! Perks: Work in one of London’s most beautiful locations Free meal each shift Great team atmosphere and opportunity for ongoing event work
We’re hiring a Venue Manager to help bring The Purple Owl to life — a café-art hub that morphs into a social, creative evening destination. You’ll run operations, host events, grow our presence, and help us soar from day one. You are: Experienced in café / bar / venue management Passionate about art, creative community & storytelling Social media & growth minded Hands-on, adaptable, calm under pressure Wandsworth, London | Full time | Opening November 2025 Ready to help us launch our wings? Apply now!
Who we are: The Lavery is home to a restaurant, café and elegant events spaces located on South Kensington’s Cromwell Place. The building takes its name and inspiration from its history as the former home and studio of Sir John Lavery (1856–1941), the renowned Anglo-Irish painter. Housed within a collection of Grade II-listed townhouses. The kitchen is led by Yohei Furuhashi. Yohei’s menu highlights Mediterranean seasonality while incorporating influences and ingredients from the British Isles. What we’re looking for: As the Receptionist for our restaurant and event spaces, you will play a key role in welcoming guests, managing bookings, and ensuring smooth operations at the front desk. You will act as the first point of contact for customers and play a vital role in delivering excellent customer service both in-person, over the phone and email. The ideal candidate will be proactive, organised, friendly, and comfortable working in a fast-paced environment. What you will be doing: Telephone & Bookings Management: Handle booking requests, modifications, and cancellations. Provide information on restaurant opening hours, menu, and special events. Take and relay messages for management or your colleagues. Confirm bookings and reservations system. Guest Services & Reception: Act as a first point of contact and greet guests warmly upon arrival. Handle walk-in enquiries about availability and waiting times. Assist guests with cloakroom service and retrieve coats upon departure. Manage lost property. Provide information about restaurant policies and services. Administrative & Communication Duties: Respond to email enquiries about bookings, private events, and special requests. Maintain an organised log of VIP guests or special occasions. Communicate guest preferences and special requests to the team. Coordinate with the front-of-house team to ensure smooth service. Update booking systems or guest records as needed. Event & Private Dining Coordination: Provide initial information about private dining and event bookings. Forward event enquiries to the appropriate team. Assist in organising guest lists or special event details. General Support Tasks: Assist with printing and preparing menus, place cards, or signage. Ensure the reception area is tidy and welcoming. Monitor guest feedback and pass relevant comments to management. Sort and deliver incoming post and parcels. Adhere to all fire safety procedures and assist in the evacuation process in the event of a fire. Carry out administrative tasks and provide support for all departments and when required. Conditions of Work: Flexible hours contract with weekend, sometimes 3+ evening shifts per week and bank holidays. £14 per hour + tronc What you’ll get: 50% Off at The Lavery Restaurant: Make the most of our incredible restaurant with a discounted price for you and up to 4 friends and family. Office Socials and Events: Strengthen team bonds and learn more about our industry with our exciting lineup of social events throughout the year.? Health Shield: Employee Assistance Program: Need a helping hand or a listening ear? Our employee assistance program is here to support you through life's ups and downs. From counselling services to wellness resources, we've got your back every step of the way.
Boutique Team Member – Counter Service & Tastings • Company: Tuscany And Taste Ltd – "Tartufo e Vino - Toscana", • Location, On-site: 119 Shepherd’s Bush Road, London W6 7LP, • Job type: Part-time or Full-time, • Schedule: Evenings & weekends required; rota-based, • About us: Tartufo e Vino is London’s first boutique fully dedicated to truffles and Tuscan wines. We offer premium retail, tastings and private experiences., • Role overview: Counter service, guest welcome, support for tastings, boutique care (merchandising, cleanliness, stock checks), basic POS tasks, and product guidance., • Requirements (must-haves): Fluent Italian (spoken & written) — essential for customer service, supplier communication and technical documentation., • Good English communication, • Experience in hospitality/retail (premium/boutique preferred), • Reliability, attention to detail, excellent hygiene standards, • Availability for evenings/weekends; able to stand during shifts, • Right to work in the UK, • Nice to have: Wine/cheese/Italian food knowledge. Additional languages., • Equal Opportunities: We welcome applications from all qualified candidates. Selection is based on skills and role requirements.
Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Duties and responsibilities Sales and Revenue: To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times Operational requirements: To answer all telephone calls and guest requests in a polite and professional manner Meeting rooms bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Function rooms are prepared, maintained and cleared Able to set up functions’ rooms Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Functions rooms are prepared according to the requirements of business Conference breaks are served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times Skills: Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organisational skills. Teamwork skills.
Job Title: Community Manager Intern (Books & Culture) - Unpaid Location: Remote (London preferred) Company: HANABI — The First Lifestyle Brand for Readers HANABI is the first lifestyle brand for readers — where literature meets streetwear. Founded by author & entrepreneur Alex Mura, we create limited capsule collections inspired by books, alongside a fast-growing community of readers and writers across Discord and Fable. We’re preparing for our first raise (pre-seed) later this year, and we’re looking for a passionate, book-loving Community Manager Intern to help us build and grow HANABI Club. What You’ll Do Manage and grow the HANABI Club community on Discord: host discussions, moderate, run polls/events, and keep the space buzzing. Coordinate our monthly book club on Fable: help with book picks, drive conversations, and engage with members. Draft and send our email newsletter with updates, book recs, and community highlights. Support brand activations: from capsule launches to giveaways, ensuring our community is always at the centre. Share ideas and feedback on how to scale engagement as HANABI grows. About You You’re passionate about books, culture, and community. Active online, with experience in Discord, Reddit, or other community spaces. A strong communicator with a natural, engaging tone. Excited to help shape a growing brand from the ground up. Organised, proactive, and creative. What We Offer A front-row seat in building a cultural start-up at the intersection of literature and fashion. Real experience in community management, brand-building, and marketing. Close mentorship from the founder and core team. Potential for a paid role (part-time/full-time) after our raise at the end of the year. Opportunity for equity/shares in the company for long-term contributors.
About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.