SENIOR ACCOUNT EXECUTIVE - F1 HOSPITALITY & EVENTS
3 days ago
Wimbledon
Crunch is a leading motorsport consultancy, working with some of the biggest brands in the sport and the world. We are different and we’re proud of it. People who know us all comment on how we’re... well, different. There’s being different for the sake of it. There’s being different to stand out from the crowd and there’s being different because you’re brave enough to trust yourself and be who you want to be. We believe that deep within the heart of sponsorship activation lies one key ingredient: brave, confident people. People are the lifeblood of sponsorship. The fans, the readers, the viewers, the players, the drivers, the mums and dads, the media, the clients and the customers. It was a conversation in London in 2008 from which the company was founded and since that fateful evening we have been on a mission to deliver braver sponsorship activation that gets the blood pumping and delivers tangible results. Crunch: Be Brave. Overall Job Description The successful candidate will have a proven competence of working on F1 events / hospitality programmes for high-profile brands or organisations, with experience in client servicing. The candidate will thrive on multi-tasking in a fast-paced environment, displaying exceptional attention to detail and excellent communication skills both spoken and written. In this role you will be one of the day-to-day contacts for our client and support the delivery of their guest programme within the Paddock and Paddock Club. Reporting directly to the Account Manager or Account Director, you will develop and maintain strong relationships with clients and partners to understand their needs and expectations and ensure seamless and exceptional service throughout their pre-race and on-site hospitality experience. Working as part of a small team delivering globally, a willingness to be involved in every element of the programme is essential. An energetic, enthusiastic and ‘can do’ team attitude is critical, as well as the ability to work under minimum supervision in a high-pressured environment such as at an event during a race weekend. Key responsibilities include: • Act as the day-to-day contact for clients and stakeholders, ensuring the guest hospitality programme is delivered on time and within budget, • Ability to plan and prioritise own workload to a high standard with full quality control over project management documentation (plans, logistics, budgets etc.), • Act as a reliable project support for senior team members, • Contribute to project budgets and track expenses to facilitate the creation of estimates and project reconciliations, • Plan onsite activations logistics and operations including hotels, transport, venues etc. where required, • Utilise and manage supplier relationships to deliver projects on brief and within budget, • Prepare client-facing pre-race guest documentation, including activity schedules, transport plans and ticket distribution details with a high level of attention to detail, • Conduct the onsite programme delivery, ensuring that the preparation is well-organised with all documentation in place to host the guest programme, • Host guests onsite in the Paddock Club or off-track, delivering client-facing service excellence. Keeping guests well informed throughout the day, conducting tours of the F1 Paddock and facilitating all scheduled guest activities, • Continuously seek opportunities to enhance guest experience and exceed expectations, personalising the hospitality offering, • Knowledge share within the team and wider business at company meetings, • Champion best practice across every single aspect of the project, following Crunch’s processes, • Support with writing client responses, PPT presentations and reports for the client / Crunch, • Produce measurable results as per the targets set by the client Candidate Requirements: • Experience managing live F1 guest experiences and hospitality programmes is required, • Familiar with F1 accreditation management and Paddock Club programme, • Happy to travel globally to races on a regular basis, working some evenings and over multiple weekends – must have a valid and usable passport (it must be renewed if it is about to run out), • Happy to adapt to global time zones when required (e.g. meeting times), • Revel in hard work, be conscientious with a positive professional attitude & an enthusiasm to succeed, • Experience of event management processes and support beyond delivery of objectives alone, • Organised with good time management, able to work strongly both independently and as part of a team, • Experience of logistics and operations management including hotels, transport and venues, • Calm and collected under pressure and someone who thrives in a fast-paced environment, • Excellent client servicing and communication skills, • Proficient with Microsoft Office to track project progress, manage budgets and to prepare presentations and PPT decks, • Keen attention to detail and highly solutions-orientated, • Ability to work on own initiative and be proactive within the company, • Champion of best practice, making sure that project systems and procedures are adhered to, • Confident to communicate effectively with all levels throughout the company (with the ability to manage upwards and downwards), • Ability to speak another language is desirable Why Should You Come to Work at Crunch…? • If you’re looking for a vibrant place to work, where you can get involved in fast-paced projects working on some of the largest and most well-known global clients in motorsport, then you’re in the right place, • We’re committed to investing in career development and look to promote internally so will help you grow in your role, • We have a generous holiday allowance which increases by one day each year you work for us, • Plus, we have a great benefits scheme and pay an industry-competitive salary
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