HR Adviser (585R) - Glasgow Regional Centre - 1 Atlantic Square
2 days ago
Glasgow
HR Adviser (585R) - Glasgow Regional Centre - 1 Atlantic Square About the job \n Job summary \n \nPeople. Purpose. Potential: A career in your hands at HMRC - YouTube\n \nHMRC is one of the largest government departments and one of the UK‘s biggest organisations. We touch the lives of almost every individual and business in the country, collecting over 500 billion each year from more than 50 million customers.\n \nOur work is critical to delivering public services, and our people are at the heart of that mission. We are committed to creating an inclusive, supportive, and respectful workplace where colleagues can develop, feel valued, and make a real difference.\n \nUnity Business Services provide critical HR support to employees, from the start of their journey with HMRC and throughout important milestones in their life. \n Job description \n \nWorking in Unity Business Services means that you‘ll have the opportunity to learn new skills and gain new experience, and by using your excellent customer service skills you will put our customers at the heart of everything you do. \n \nThere are a number of exciting roles within our teams which have a blend of telephony and administration tasks, but all of them have one thing in common, you will be key in supporting HMRC employees. \n On a daily basis our roles involve: \n \n\n • Using your excellent listening and communicating skills to provide an outstanding customer service, this can be via phone, email, webchat and MS Teams.\n, • Processing key information for HMRC employees on our HR systems.\n, • Working as part of a team to support your colleagues and answering HR queries. These can sometimes be complex, but you‘ll have the training and support to answer them.\n\n \nYou‘ll be part of a supportive team who pride themselves on working together to deliver an outstanding service to our customers. \n \nSome of our roles are more telephony based than others and wanting to speak to customers on the phone is a key component to working with us, but don‘t worry we‘ll give you all the training and support you need to do this confidently. \n Person specification \n \nWe are looking for enthusiastic individuals who are keen to learn and committed to delivering an excellent service to our customers. You‘ll join a positive, teamfocused setting where others are ready to share their knowledge and support your development.\n Essential criteria \n \nYou must be able to demonstrate:\n \n\n • Experience working in a telephony-based role and handling customer queries over the phone.\n\n Desirable criteria \n \nIt would also be beneficial if you have:\n \n\n • Experience working in an HR-related environment.\n\n Further location information \n Important - ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further location preferences (optional)‘ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. \n Office closures \n \nFor more information on where you might be working, review this information on our locations. \n \nIf your location preference is for one of the following sites, it‘s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. \n \nThese sites are: \n \n\n • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle\n\n \nYou will be given more information about what this means at the job offer stage. \n Behaviours \n \nWe‘ll assess you against these behaviours during the selection process:\n \n\n • Managing a Quality Service\n, • Delivering at Pace\n\n \nWe only ask for evidence of these behaviours on your application form:\n \n\n • Managing a Quality Service\n\n Benefits \n \nAlongside your salary of 28,016, HM Revenue and Customs contributes 8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).\n \nHMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. \n \nWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. \n \n\n • Pension - We make contributions to our colleagues‘ Alpha pension equal to at least 28.97% of their salary.\n\n\n, • Family friendly policies.\n\n\n, • Personal support.\n\n\n, • Coaching and development.\n\n \nTo find out more about HMRC benefits and find out what it‘s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service \n Things you need to know \n Artificial intelligence \n \nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.\n Selection process details \n \nThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.\n What to expect during the selection process \n \nTo help you prepare, here‘s an overview of the selection process:\n \n\n • Eligibility Form.\n, • Civil Service Verbal Test.\n, • Application Form, including a 250-word behaviour statement.\n, • Microsoft Teams interview.\n\n Civil Service Verbal Test - Important Information \n \nAfter submitting the first stage of your application (the Eligibility Form), you will be invited to complete the Civil Service Verbal Test.\n \nIf you achieve the required standard, you will be invited to complete the final section of the application form.\n \nThe Civil Service Verbal Test is not timed . As there is no time limit, additional time is not required or applied for this test. If you require any other reasonable adjustments, please refer to the Reasonable Adjustments for Online Tests Candidate Guide.\n \nInstructions and guidance on how to access the test will be provided with your invitation.\n \nPlease allow yourself plenty of time to complete the test. If you experience any technical issues, you must report them and provide supporting evidence before 8:00am on Wednesday 2 September 2026. Support cannot be guaranteed for issues raised after this time. \n No extensions will be granted to the test deadline. We strongly recommend completing the test within 24 to 48 hours of receiving your invitation to avoid any unexpected issues close to the deadline.\n \nFor further information about Civil Service online tests, please visit: Civil Service Online Tests - GOV.UK.\n Planned System Availability \n \nPlease note that the online testing platform will be unavailable during the following periods:\n \n\n • Sunday 23 August 2026, 4:00pm to 7:00pm BST \n, • Sunday 30 August 2026, 4:00pm to 12:00am BST \n\n \nPlease do not attempt to launch or complete your test during these periods, as you may experience technical issues. We may be unable to provide support before the closing date if issues arise during these times.\n \nPlease ensure you leave enough time to complete and submit the final stage of your application after finishing the Verbal Test.\n The deadline for both the Verbal Test and the application form is 11:55pm on Wednesday 2 September 2026. \n Application form \n \nAs part of your application, you will be required to submit a 250-word behaviour statement demonstrating how you meet the Managing a Quality Service behaviour.\n \nYour behaviour statement will be assessed at the sift stage. Candidates who achieve the required standard may be invited to attend a Microsoft Teams interview .\n Interview \n \nIf you are successful at sift, you may be invited to attend a panel interview via Microsoft Teams.\n \nDuring the interview, you will be assessed against the following Civil Service behaviours:\n \n\n • Managing a Quality Service \n, • Delivering at Pace \n\n \nFurther details, including interview dates and guidance on joining your Microsoft Teams interview, will be provided to candidates invited to this stage of the selection process.\n Please note: In exceptional circumstances, we may need to change the interview format. If this happens, we will endeavour to give candidates as much notice as possible.\n To manage application volumes, we reserve the right to raise the minimum pass mark and/or assessment criteria at any stage of the selection process. \n Merit List \n \nFollowing the interview stage, separate merit lists will be created for each location advertised in this vacancy.\n \nCandidates who are successful at interview will be placed on the merit list for the location they selected during the application process. Appointments will be made in strict merit order, based on candidates‘ final assessment scores.\n \nA reserve list may also be held for up to 12 months . If you are placed on a reserve list, you may be considered for future vacancies that are the same as, or similar to, this role. We will notify you through your Civil Service Jobs account if this applies to you.\n Holding Pool \n \nIf we receive a high number of applications, we may not be able to interview all successful candidates at the same time. In these circumstances, candidates may be placed into a holding pool after the sift stage .\n \nCandidates in the holding pool may be invited to interview in stages , depending on confirmed demand in the location they applied for. Invitations to interview will be issued based on sift scores , with higher scoring candidates invited first, in line with the Civil Service Commission Recruitment Principles.\n \nHolding pools may remain open for up to 12 months from the advert closing date . Being placed in a holding pool does not guarantee an interview or a job offer, and we are unable to provide individual updates on a candidate‘s position within the pool.\n Eligibility \n \nPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.\n \nIf you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: Use the subject line to insert appropriate wording, for example - ‘Please re-open my application - 585R & vacancy closing date 2 September 2026‘. \n \nTo check that you are eligible to apply for this role, please review the eligibility information before submitting your application. \n Sponsorship \n \nWe have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.\n Important information for existing HMRC contractual homeworkers \n \nThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences‘ section that you can travel to. \n Criminal Record Check \n \nApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. \n Hybrid working at HMRC \n \nHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction and collaboration which aids learning, development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). \n Reasonable Adjustments \n \nWe are committed to creating an inclusive recruitment process and want to ensure that no candidate is disadvantaged. Where possible, we will remove barriers and provide appropriate support to help you fully demonstrate your skills and experience.\n \nIf you require a reasonable adjustment at any stage of the recruitment process, please:\n \n\n • Contact the UBS Recruitment Team at as early as possible and before the closing date to discuss your requirements.\n\n \nYou should also complete the ‘Assistance required‘ section within the ‘Additional requirements‘ page of the application form. This will help us understand what support or adjustments you may need throughout the recruitment process.\n \nFor example, you may require wheelchair access, a British Sign Language interpreter, or other adjustments to support your participation in the selection process.\n \nFor further information about reasonable adjustments, please visit the Civil Service Reasonable Adjustments Guidance.\n Technical Support \n \nIf you experience any technical difficulties with your application, please first visit the Civil Service