Waiter / Waitress - Swiss Butter - Holborn - London

Summary of Position The Assistant Restaurant Manager owns guest-experience continuity from queue entry through seating, table journey and farewell. The ARM manages queue/waitlist accuracy, seating flow, table-time visibility, service recovery and guest-facing continuity during disruptions, while the Shift Leader owns floor execution, the Kitchen Manager owns kitchen execution and the Restaurant Manager retains full-store accountability. Key Performance Areas (KPAs) · Guest Journey & Queue Ownership · Seating Flow & Table-Time Control · Service Recovery & Guest Escalations · Playbooks & Disruption Continuity · FOH Leadership & Handover Duties & Responsibilities Guest Journey & Queue Ownership · Verify opening guest-flow deployment, queue tools and table-time visibility. · Own queue/waitlist accuracy, honest wait communication and seating flow from arrival through handover to the floor. · Activate PB1 Queue Overload when triggered and direct the guest-flow response; Shift Leader takes Door/queue backup and floor coverage. Seating Flow & Table-Time Control · Ensure guests are acknowledged within 10 seconds under normal conditions. · For waits above 15 minutes, ensure water is offered and extended-wait updates are given every 5 minutes. · Control call-to-seated handover within 2 minutes and monitor table times to intervene before guest-experience failure becomes visible. Service Recovery & Guest Escalations · Lead complaint/service recovery within published authority and escalate above limit to the Restaurant Manager. · Protect the rule that guests are not rushed and bills are presented only on request. Playbooks & Disruption Continuity · Own or coordinate ARM-triggered playbooks, including staffing shortage and accessibility/disability response where applicable. · Coordinate simultaneous playbooks and guest-facing continuity during equipment, technology, power and emergency disruption without losing role boundaries. FOH Leadership & Handover · Back up the Restaurant Manager on duty without taking over the RM's final accountability or Kitchen Manager command. · Develop Shift Leaders and FOH leaders through deployment, feedback, coaching and readiness observations. · Verify guest-flow close/handover and unresolved-case continuity without duplicating the Shift Leader's FOH close sign-off. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Guest arrival is acknowledged within 10 seconds under normal conditions and wait information remains honest. · Waits above 15 minutes receive water and extended-wait updates every 5 minutes; call-to-seated handover is within 2 minutes. · PB1 Queue Overload is activated by ARM when triggered and Shift Leader backup is deployed correctly. · Table-time risks and guest complaints are acted on before or at failure, within published recovery authority. · Guest-facing continuity is maintained through disruptions and playbooks without role-authority drift. · ARM handover is complete and does not duplicate Shift Leader FOH close ownership. Qualifications · For internal progression, hold current Shift Leader or approved Kitchen Manager certification and complete the ARM Development Plan. · Demonstrated ability to manage guest flow, service recovery, table-time decisions and FOH leadership under pressure. · Strong working knowledge of POS/table-time tools, queue management and relevant Failure Playbooks. · Complete current ARM certification before independent ARM duty. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong knowledge of guest-flow and waitlist control, table-time monitoring, recovery authority, accessibility response, staffing-shortage response and multi-playbook coordination. Current ARM certification is required before independent duty. Where It Leads Assistant Restaurant Manager (you are here) > Restaurant Manager (next) > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Restaurant Manager: · Assignment Policy: Complete at least one year as an ARM before permanent promotion unless an approved People OS exception applies; complete the 6-month Restaurant Manager Development Plan. · Swiss Butter Academy: Maintain current ARM certification and complete Restaurant Manager learning, full-store practical assessment and certification before independent RM duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

Mestizo Restaurant & Tequila Bar is an authentic Mexican restaurant and tequila bar with sites in Camden and Chelsea, known for our margaritas, mezcal cocktails and food. We're looking for an Assistant Waiter to support our floor team and help make every table's experience feel seamless. You'll work alongside a Waiter on their section delivering drinks and food, clearing plates, resetting tables. What you'll be doing: • Greeting guests warmly alongside the Waiter, • Delivering drinks and running food from the pass, • Clearing plates and resetting tables between courses, • Reading the section and spotting what guests need next, • Communicating proactively with your Waiter about timing and guest needs What we're looking for: • A proactive, attentive attitude you notice things before being asked, • Comfortable being on your feet for a full shift, • Warm and natural with guests of all types, • Good communication and teamwork on a busy floor A great opportunity to grow into a full Waiter role within a busy, high volume restaurant.

Waiter - NEW OPENING Lenny's London £15.50 to £16.50 per hour (dependent on experience) Full time Waiter - Lenny's - MJMK Restaurants KOL · Fonda · AngloThai · Luso · Casa do Frango · New Openings (2 Michelin stars, World's 50 Best Restaurants) £15.50 to £16.50 per hour (dependent on experience) Location: Henrietta Street, Covent Garden, site based, WC2E, London Lenny’s is a new pizzeria on Henrietta Street in Covent Garden, from Max Lewis and MJMK Restaurants. The result of Max’s extensive travels to New Haven, Connecticut, it is built around pizzas that are crispy, chewy and charred, a revival of his much-loved pop-up now finding a permanent home in the heart of Covent Garden. We’re building the opening team now. We're looking for enthusiastic Waiters to join the opening team at Lenny's, creating warm, memorable experiences for every guest, every day. You'll be part of what makes a visit to Lenny's feel personal, easy and special. This role suits someone who loves being on the floor, thrives on pace, and takes real pride in getting the details right. You'll work closely with the Guest Relations Manager and team, to keep service flowing, and you'll do it with a genuine passion for pizza and everything that comes with it. This is a hands-on role for someone ready to help build something from the ground up. Key Responsibilities • Create warm, memorable experiences for every guest, from the first hello to the last goodbye, • Take orders with confidence and guide guests through the dishes, pizzas, and beverages, • Make sure every guest receives their order promptly and just as they wanted it, • Anticipate what guests need before they ask, and go the extra mile to make every visit feel special, • Know the menu inside out, and share it with real energy, • Work closely with the kitchen, bar, and your team to keep service flowing and fun, • Handle guest feedback with warmth and follow up where it matters, • Set up your section before service so you are ready to go the moment the doors open, • Help with cleaning down and closing checks so every shift finishes strong What We're Looking For We're looking for someone who genuinely loves hospitality and wants to grow with us. You will bring: • A warm, friendly manner and real enthusiasm for looking after guests, • Experience in a busy quality restaurant or bar,, • A genuine love of hospitality, good food and pizza, • A sharp memory for detail, from orders to guest preferences, • Confidence talking guests through food and drink, including allergens, • A calm, organised approach during a busy service, • A team first attitude and a willingness to help wherever needed, • Flexibility to work evenings, weekends, and festive periods What We Offer • 50% team discount across all MJMK restaurants., • Up to £500 team referral bonus., • Opportunity to grow within one of London's most ambitious hospitality groups., • Enhanced maternity and paternity pay after one year with us., • Extra day's holiday every year you're with us, up to 5 extra days., • Mental health and well-being assistance via Hospitality Action, offering free advice and counselling., • Enhanced pension contributions after 5 years with us., • Anniversary scheme reward for every year you're with us. About MJMK Restaurants MJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants. 2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025. We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.

Our front-of-house team is currently seeking a dedicated and energetic Food Runner / Server Assistant to join the SUSHISAMBA Covent Garden family. As a key link between the kitchen and the dining room, you’ll play a vital role in ensuring that each dish is delivered promptly, presented perfectly, and enjoyed at its best. From supporting our waitstaff to enhancing guest satisfaction, your commitment to smooth service flow will help create the memorable experiences our guests return for. Your Rewards: As a valued member of our team, you’ll receive a range of benefits designed to support and reward your dedication: Highly competitive salary 50% discount on food and drink for up to 6 people in SUSHISAMBA® or Duck & Waffle 28 days’ holiday allowance Complimentary meal and drink during shifts ‘Refer-a-friend’ cash incentive scheme Employee of the month rewards Internal training and clear career progression Pension scheme with employer contributions Annual staff awards and celebration party Your Requirements: As a Food Runner / Server Assistant, you’ll be responsible for assisting the service team and maintaining clear and effective communication with the kitchen. You’ll deliver dishes swiftly and safely, support table setup and turnover, and anticipate the needs of both guests and colleagues to keep the dining room running seamlessly. We’d love you to have: Previous experience in a fast-paced, high-quality restaurant environment Strong communication skills and a proactive attitude A natural sense of urgency and attention to detail The ability to carry multiple plates and work with speed and precision Willingness to learn and grow within the team Flexibility with working hours, including evenings and weekends A friendly, team-focused personality and a positive approach to challenges Your Restaurant: SUSHISAMBA celebrates the culture and cuisine of Japan, Brazil, and Peru. Our menus feature a blend of new and signature dishes that emphasize bold flavours, premium ingredients, and artistic presentation. Operated by Sushi Samba Group, we proudly run restaurants in Las Vegas, London, Edinburgh, Dubai, Doha, and Bahrain.

The Beachcomber — 86 Queensway, London W2 Pay: £16 per hour + tips Hours: Full-time/Part-time Hidden beneath Queensway, London's House of Agricole Rhum. The Beachcomber is a Polynesian-themed tiki bar and lounge known for its homemade cocktails, late-night Malaysian kitchen, and buzzing atmosphere. We're elevating the venue and want servers who take real pride in giving guests a great night out — from the first drink to the last. What you'll be doing • Taking food and drink orders and delivering great service with genuine warmth, • Learning the cocktail and food menus properly, so you can recommend with confidence (know your Missionary's Downfall from your Qué Rico), • Keeping the floor running smoothly — clearing, resetting, checking in on guests, • Supporting the bar team during busy periods, • Helping create the fun, tropical-escape feeling that makes The Beachcomber special What we're looking for • Previous experience in a bar, restaurant or hospitality role, • A genuine interest in cocktails and hospitality — you don't need to be an expert, but you should want to become one, • Friendly, energetic, and comfortable on your feet during a busy late-night service, • Reliable and a good communicator with the rest of the team, • Available for evenings and weekends What you'll get • A lively, sociable working environment with great music and a strong sense of team, • Tips shared fairly across the team, • Soft drinks on shift, • The chance to learn from experienced bartenders and grow into the cocktail side of the business if that interests you Sound like you? Apply now — we'd love to hear from you.

Rossella is looking for an experienced waiter/waitress to join the team at our Kentish Town restaurant. Rossella Kentish Town has been part of the local community for over 15 years, building a reputation as a busy, family-run Italian neighbourhood restaurant. We’ve been voted one of the Top 10 Italian restaurants in London by OpenTable and ranked in the Top 200 restaurants on Tripadvisor. We’re looking for someone who is passionate about genuine hospitality and wants to become part of an established restaurant with a loyal customer base, a great team and high standards. At Rossella, we believe great service is just as important as great food. We’re looking for someone who enjoys looking after guests, works well under pressure and takes pride in delivering consistently excellent service. You’ll be running your own section during busy services while working as part of a close-knit, supportive team. We are looking for someone who is: • Friendly, confident and professional, • Positive, reliable and hard-working, • Comfortable working in a fast-paced restaurant, • Passionate about hospitality and creating memorable guest experiences, • Available to work evenings and weekends, • Looking for a long-term role with opportunities to grow Previous experience is preferred, but attitude and willingness to learn are just as important. What’s in it for you: ⏰ Full-time hours – 40–45 hours per week 💰 £13–£15 net per hour, depending on experience, paid every two weeks 📈 Opportunities to progress as Rossella continues to grow 📚 Ongoing training and development 🍝 Free staff food and drinks whilst working 🤤 50% staff discount plus 30% discount for friends and family 🎂 Guaranteed birthday off If you genuinely enjoy hospitality, thrive in a busy restaurant and want to be part of a team that cares about great food, great service and looking after one another, we’d love to hear from you.

Cleaning taking orders keeping fridges full, good communication skills