Head Waiter / Waitress
2 hours ago
London
The Head Waiter is responsible for leading a section of the floor, ensuring excellent service delivery while supporting the wider team. They act as a senior presence during service, helping to maintain standards, guide team members and create a positive, organised and guest-focused environment. This role focuses on strong execution, attention to detail and early leadership behaviours, forming a pathway into management. The “C” Principles The Head Waiter lives and promotes the following values at all times: Collaboration • Cooperation • Communication • Cohesion • Consideration • Consistency Reports to Assistant Restaurant Manager / Restaurant Manager Leadership Style & Core Behaviours A successful Head Waiter consistently demonstrates: • Strong service leadership – leads their section with confidence, • Positive attitude – sets the tone for the team during service, • Good communication – supports clarity and teamwork, • Organisation – keeps service flowing smoothly, • Attention to detail – ensures high standards are maintained, • Supportive mindset – helps develop and guide junior team members, • Reliability – delivers consistent performance Key Responsibilities Section Leadership & Service • Take ownership of a section during service, • Ensure smooth, organised and efficient service delivery, • Maintain high standards of presentation, timing and guest interaction, • Support the team in delivering consistent service Guest Experience • Build rapport with guests and create a welcoming experience, • Ensure guests feel looked after and valued, • Handle basic guest concerns confidently and professionally, • Support a positive and engaging atmosphere on the floor Team Support • Support and guide junior team members during service, • Lead by example in behaviour, service standards and professionalism, • Assist with training and onboarding of new team members, • Encourage teamwork and positive communication Organisation & Service Preparation • Ensure section readiness before service, • Maintain cleanliness and organisation throughout shifts, • Support smooth transitions between courses and service stages, • Assist with opening and closing procedures Standards & Compliance • Follow company service standards and procedures, • Maintain health & safety and cleanliness standards, • Ensure correct handling of food, drinks and allergens, • Uphold professional presentation and hygiene standards Collaboration & Communication • Communicate clearly with team members and management, • Work closely with BOH to ensure smooth service flow, • Support a strong team culture across the restaurant, • Raise issues early and contribute solutions Problem Solving • Respond quickly to service challenges within their section, • Support the team during busy periods, • Maintain composure and professionalism at all times, • Escalate issues where necessary What Success Looks Like in This Role • A well-run section with smooth, consistent service, • Strong guest interaction and positive feedback, • Junior team members feel supported and guided, • High standards of organisation and attention to detail, • Readiness to progress into an Assistant Restaurant Manager role