Team Member - Willa

Join Our Team as an Operations Supervisor Bicester. Location: Bicester Salary: Up to £33,000 Are you an organised and hands-on leader with a passion for logistics, process, and efficiency? Join a fast-growing, market-leading retail brand as an Operations Supervisor focused on back-of-house and stockroom excellence. Why Join Us? Be part of a dynamic and expanding retail business known for delivering unbeatable value and exceptional service. With multiple new store openings, we're looking for strong operational leaders who want to grow their careers while playing a key role behind the scenes. Your Role: As an Operations Supervisor, you'll be the driving force behind the smooth running of our stockroom and back-of-house areas. Reporting to the Store Manager, you'll ensure that stock flow, replenishment, compliance, and warehouse standards are all maintained at the highest level. You'll lead and develop a team, manage stock accuracy, and play a vital role in supporting overall store performance. Key Responsibilities: * Oversee all back-of-house operations, including stockroom organisation, deliveries, and replenishment * Ensure stock is received, stored, and processed efficiently and accurately * Maintain full compliance with company procedures around stock control, H&S, and audit standards * Supervise and develop the back-of-house team to ensure high productivity and engagement * Monitor and manage KPIs including stock accuracy, shrinkage, and operational efficiency * Support the Store Manager in driving a high-performance culture across the store * Step in as Duty Manager when required What We're Looking For: * Proven experience in a stockroom, warehouse, or operations leadership role within retail * A strong understanding of stock processes, compliance, and back-of-house standards * A hands-on, process-driven leader who thrives in a fast-paced environment * Strong planning, organisational, and problem-solving skills * Confidence in using data and KPIs to inform decisions and drive improvements * Ambition to grow within the business and take on more senior operational roles Apply Today! If you're a back-of-house expert or stockroom leader looking for your next career move, this is your opportunity to join a high-growth retail business in the heart of Bicester Village. Submit your CV now and be part of something exciting! BBBH34615

Something Extraordinary Every Day™ The Senior Email Marketing Manager will lead the development and execution of CRM and email marketing strategies to drive customer engagement, retention, and loyalty. This role is responsible for delivering high-impact, personalised email campaigns that support lifecycle marketing, commercial moments, and membership communications. This role will require working four days per week onsite at Bicester Village. What you will be doing The key responsibilities of this role will include some or all the following: • Develop and implement a comprehensive email marketing strategy aligned with CRM goals, • Use CRM insights to inform email strategy, customer segmentation, and targeting., • Monitor and report on email campaign performance, • Manage CRM and email marketing platforms (Salesforce Marketing Cloud preferred), • Work closely with teams across Retail, Partnerships, Hospitality, and Personal Shopping to support CRM and email initiatives. What makes you special Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have: • 5+ years of experience in email marketing and CRM, with a proven track record of delivering successful campaigns in hospitality, luxury fashion, or lifestyle brands, • Strong proficiency in email marketing platforms (Salesforce Marketing Cloud preferred) and marketing automation tools, • Deep understanding of email marketing best practices, including deliverability, segmentation, lifecycle journeys, and A/B testing There’s no one quite like us The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams. Why we’re exceptional The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits: • Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans., • Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations., • Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps., • Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break. Come and live your story with us At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.

As the Store Manager, you will be an Ambassador of the brand, effectively running the store ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients. You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs Job responsibilities Team Leadership & Engagement • Develop Managers to ensure their teams deliver the brand experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans, • Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans, • Organise the team in an efficient manner according to business needs and delegate responsibility, • Translate strategic and business goals into concrete and individual actions and objectives, • Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved, • Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions, • Coach Managers into taking responsibility for the management, development and engagement of their own teams, • Take part in the recruitment, training, evaluation, motivation and development of the staff., • Network with Brand and LVMH colleagues to share best practices., • Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours Business & Client Development • Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders, • Champion and develop a customer centric and service mindset in store, • Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area, • Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories, • Build a loyal Clientele, leveraging all clienteling tools from the CRM team, • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives, • Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations, • Act as a Brand ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR), • Be aware of the competitive landscape and market trends, • In multi-store markets, develop relationships with surrounding Brand Store Managers to optimise business opportunities and Client experience Operations • Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions, • Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L, • Take accountability alongside Store Support for the health and safety management of the store, • Supervise loss asset protection and risk management, • Control stock loss within the boutique budget and implement stock audits effectively, • Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control Profile • Extensive Flagship Boutique management retail experience in the luxury goods sector., • Existing International Clientele network, • Experience in managing VIP client events, • Excellent communication and relationship building skills, • Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity, • A passion for LVMH Fashion and our collections, • Strong knowledge of fashion, trends and specifically RTW product division, • Keen interest in culture and art, • Fluency in a second language (preferred), • Master Degree desirable

Current employees, please apply in ___. Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way. We are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. Someone that will support the team to work in alignment with our values and act as the go-to person in the absence of the Store Manager. You are a role model for the team and, cool, calm and collected under pressure. Never afraid to step in, you make it your priority to be a fountain of knowledge on product and standards. Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security. Key Responsibilities • Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times., • Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge., • Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression., • Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort., • Performing other duties as required/assigned by manager., • Maintain compliance with company policies including health and safety regulations and inventory management., • Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs. Knowledge, Skills, And Abilities Required • Demonstrated retail sales success, • Experience working in a customer-facing role. Supervisory experience is preferred, but not essential, • Flexible and adaptable, you are comfortable working in a fast-paced environment, • Flexible schedule and availability to work mornings, evenings, weekends and holidays, • Passion for our brands and brand lifestyles Working Conditions • Retail environment US Candidates Only • Performing duties consistent with the Company’s AAP/EEO goals and policies, • High School diploma or equivalent The Extras • Generous clothing allowance, • Excellent training & development opportunities, • Quarterly bonuses, • 60% off all Sweaty Betty merchandise, • 25 days holiday (pro-rated if working part-time), • Refer a Friend bonus scheme, • Season Ticket Loan, • Access to Retail Trust - advice & support tool, • Dedicated budget to attend fitness classes (per store), • Access to Sample sales, • Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation), • Enhanced Family Leave policy Our DEI Commitment We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive. Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners." We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.

Position The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients. Job Responsibilities The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction. He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level. Sales • Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”), • Provides and maintains a high level of customer service, • Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation, • Takes part in the store and department meeting, • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales, • Constantly maintains a tidy working place according to the Company guidelines Client Management and CRM • Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image, • Manages claims with the supervisor support, • Turns every touch point with customers into a positive situations, always promoting Brand image, • Communicates to the Management the collected information regarding clients, • Executes the follow up of clients’ requests Product • Participates to all the product presentations (of all the product categories) done in the store, • Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store, • Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store Visual • Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance, • Displays the products according to the established procedures Stock • Is always updated on the store stock in order to optimize sales, • Participates to end of the year, sector and rotation inventory for each product category Thefts and losses • Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving, • Swiftly points out to his supervisor if something is missing Profile • Relevant work experience as Client Advisor in a luxury boutique, • Aligned with the Brand identity and detail oriented, • Passion and high motivation for Loro Piana products and Brand, • Excellent interpersonal, teamworking and problem solving skills, • Good stress management, flexibility and adaptability, • Fluent English, both spoken and written; other languages are a plus

Position The Stock Keeper manages the correct product handling both incoming and outgoing, following the Company standards. Supports the Store Manager and the store team in all the necessities linked to the stock and to the store management. He\she supports the Sales Associates in the sales floor for the products replenishment in order to maximize sales and setting up the product storage in the most functional way. Job Responsibilities Responsibilities: • Ensures the data entry of the incoming and outgoing goods in the Company IT system, monitoring and preparing the necessary tax documentation according to company procedures, • Checks the incoming goods and the correspondence with the delivery notes and prepares the products for the selling floor (security tags application n, etc.) as well, • Maintains the stock organized, • Ensures a clear warehouse organization for the whole sales team, • Ensures order and constant cleaning in the store stock and in the stock areas of the sales floor, following the Stock/Store Manager and Company guidelines, • Keeps all the products in stock in a shipshape and tidy status, in order to support in the best way possible the sales team, • Manages all the inventory activities, following the Company guidelines, • Is responsible for the products and materials security in the stock, • Manages the handling of the products to be repaired, • Ensures, in collaboration with the external suppliers, the shipment of the goods that have to be delivered to customers/factory/other stores, following the Company guidelines and/or of the Store Manager, • Maintains contacts with shipping teams and external couriers to guarantee the correct shipping procedure and timing, • Supports the sales team reaching the targets and maximizing sales, keeping them updated and giving them the correct information regarding the stock, • Supports the sales team the post sales phase, • Manages and ensures all the activities related to the end of season returns, following the Store Manager guidelines, • Ensures the right compiling of both hard and soft copies of the shipping notes which accompany the products during the shipping, guaranteeing their archiving as well Profile Profile: • Previous experience (at least 3 years) in Luxury Retail, • Previous experience in Harrods is a plus, • Organized and detailed oriented personality, • Fluent in English

As a Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the Christian Louboutin brand. Key Responsibilities • Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service., • Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets., • Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony., • Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times., • Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product., • Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling., • Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you., • Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members., • Support with the daily operations, inventory movements and back-office activities, as well as ensuring the upkeep and maintenance of the store., • Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media., • Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices., • Integrate the Company values in to your daily role, fostering a culture of diversity, autonomy and creativity. Skills & Attributes • Motivated and committed with a ‘can do’ attitude, • Excellent attention to detail, • Solid understanding of Microsoft Outlook and Excel, • Exceptional communication (oral and written) and strong interpersonal skills, • Adherence to grooming guidelines, being smart with a sense of individual style, • Adaptable and flexible, • Demonstrate effective time management skill As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth. Our Business: Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally. Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success. Our Values: We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive the business with agility and care and we are committed to excellence. We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom. If the shoe fits, walk with us… Diversity, Equity, and Inclusion: The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us! *Please note: By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team. Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice:

Join Our Team as an Assistant Manager in Bicester! Location: Bicester Salary: Up to £33,000 Are you ready to elevate your career with a rapidly expanding market leader in retail? If you're passionate about driving success through people, processes, and a vibrant environment, this Assistant Manager opportunity is for you! Why Join Us? Become a key player in a high-profile retail store known for unbeatable value and outstanding customer service. With a recent surge in new store openings, we're looking for future leaders who are eager to grow. If you're ready to step up as an Assistant Manager, this is your time to shine. Your Role: As an Assistant Manager, you'll report directly to the Store Manager and help lead a dynamic team to boost store performance. Your role will involve driving turnover and revenue while managing KPIs, including wages, wastage, and shrinkage. You'll also champion compliance and top-tier customer service. Key Responsibilities: * Oversee the daily operations of your department. * Step in as Duty Manager when the Store Manager is away. * Collaborate with management to achieve company KPIs. * Motivate your team to deliver exceptional customer service. * Maintain high standards of presentation, stock control, and compliance. * Ensure adherence to all Health & Safety policies. * Use store performance data to inform commercial decisions. What We're Looking For: * Previous experience in a fast-paced retail environment. * A proactive, hands-on leadership style-always on the shop floor. * Excellent communication, planning, and motivational skills. * Results-driven with a passion for customer service. * Ambition to develop into a future Store Manager or senior Assistant Manager role. Apply Today! If you're an experienced Assistant Manager looking to make your next move, or a strong Supervisor ready to step up, we'd love to hear from you. Submit your CV and join our exciting retail journey in Bicester! BBBH34616