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Our client is seeking a Family Paralegal / Caseworker to join their growing Family Law team in Hounslow, Greater London.\n\nThis role will support solicitors across a varied caseload of both privately funded and publicly funded family matters, providing hands-on experience within a busy and supportive legal environment.\n\nThe successful candidate will assist with a wide range of family law matters while developing their legal knowledge and client management skills.\n\nKey Responsibilities:\n\n• Support solicitors with privately funded and Legal Aid family law matters\n• Assist with the preparation and management of client files from instruction through to conclusion\n• Draft correspondence, legal documents, witness statements, and court forms\n• Prepare hearing bundles and supporting documentation\n• Liaise with clients, courts, counsel, experts, and third parties via telephone, email, and in person\n• Provide professional and empathetic support to clients during sensitive matters\n• Take detailed instructions and maintain accurate attendance notes\n• Assist on matters including divorce, children matters, domestic abuse proceedings, injunctions, financial remedy matters, and public family proceedings\n• Support Legal Aid applications and CCMS procedures where applicable\n• Undertake legal research and assist fee earners with case preparation\n• Open, maintain, and close files in line with compliance procedures\n• Manage diaries, appointments, and court deadlines\n• Carry out general administrative tasks to support the department\n\nRequirements / Skills / Experience:\n\n• Previous experience within a family law department as a Paralegal, Legal Assistant, or Caseworker\n• Strong organisational skills and attention to detail\n• Excellent communication and client care skills\n• Ability to manage competing priorities and work within deadlines\n• Good IT skills including Microsoft Office and case management systems\n\nPackage / Benefits:\n\n• Competitive salary dependent on experience\n• Flexible and hybrid working opportunities\n• Ongoing training and development\n• Supportive and collaborative working environment\n• Opportunity for long-term progression within family law\n\nShould you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial.\n\nPlease Note: Due to the number of applications we receive we may be unable to respond to every application directly

Previous experience within a family law department as a Paralegal, Legal Assistant, or Caseworker. Our client is seeking a Family Paralegal / Caseworker to join their growing Family Law team in Hounslow, Greater London.

As a Litigation Caseworker, you’ll help to defend the Home Office’s immigration decisions, delivering excellent customer service and helping to maintain an effective immigration system. We are recruiting for caseworker roles in the Litigation Operations Team (Lit Ops) and the Specialist

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |