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Do you excel at analysing financial information and turning it into clear, practical guidance for clients? Can you balance empathy with objectivity while helping people navigate challenging financial situations? Are you confident communicating with clients and creditors to keep IVA arrangements on track? This job is known internally as a Supervisory Caseworker We’re looking for a Customer Service Advisor to provide high‑quality debt advice and ongoing support to clients who have already entered into an IVA. This is a rewarding opportunity to help people maintain financial stability, manage changes in their circumstances and stay on course throughout the IVA process. What You’ll Do In this role, you’ll guide clients through the ongoing management of their IVA, ensuring they receive accurate, timely and appropriate advice. You’ll conduct financial reviews by telephone and occasionally in person to gather up‑to‑date information, assess affordability and ensure clients are contributing a fair and sustainable amount. You’ll analyse financial details, prioritise debts and create realistic budgets that reflect each client’s circumstances, using IVA legislation and internal policy as a framework for decision‑making. You’ll negotiate sensitively with clients to minimise reductions in their payments, take action to amend deposits or creditor pay‑outs when required, and manage all IVA‑related tasks in line with current procedures. You’ll respond to enquiries from clients and creditors across phone, email and written channels, maintain accurate records in line with Data Protection requirements, and ensure all correspondence is handled within agreed timescales. You’ll stay informed about relevant legislation, deliver advice that meets quality standards, participate in meetings and workshops to improve processes, and work in full compliance with FCC policies, procedures and FCA conduct rules. Other duties may be required in line with the role. About You You’re someone who can quickly analyse complex financial situations and explain solutions in a way clients can easily understand. You communicate clearly, negotiate effectively with third parties and bring a calm, empathetic approach to every conversation while still offering realistic, objective advice. You’re confident using MS Word and Outlook, and while knowledge of money advice is desirable, it isn’t essential. What matters most is your ability to support clients with professionalism, accuracy and care. You’ll thrive here if you’re committed to delivering an exceptional client experience, enjoy working collaboratively with colleagues, and can adapt to changing requirements. You’re someone who takes ownership of your work, delivers on commitments and contributes positively to continuous improvement across the team. Equality, Diversity & Inclusion Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

In NRPC, we progress the cases of people who have had their applications refused or rejected by the Home Office. You will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions made in line with Home Office policy,

The Caseworker will work alongside a team of immigration specialists, handling different caseloads up to IAAS or IAA competence. This is a challenging role suited to an ambitious Caseworker with excellent client care and interpersonal skills. This is a full-time remote role for an Asylum Lawyer/Case

Job Title: Senior UK Immigration Caseworker. We are seeking a seasoned and highly organised UK Immigration Caseworker to join our team. Mentor and line-manage junior caseworkers, paralegals and administrative staff, delivering on-the-job training and conducting six-monthly performance reviews.

SEND Caseworker - North England **. A Local Authority in the North is currently looking for an experienced SEND Caseworker.

Have you got an eye for detail? Can you help support the administration of a busy team in dealing with a wide range of duties involving IT? This role will include: coordinating the Education Health Care Plan (EHCP) annual

Job Description Are you an experienced Welfare Rights Adviser who is passionate about making a real difference to people’s lives? Citizens Advice Cheshire West is looking for a skilled and committed Welfare Rights Caseworker to join our dedicated team.

The Prisoner Casework team sits within the Public Protection Casework Section (PPCS) in the Public Protection Group (PPG) of His Majesty's Prison and Probation Service (HMPPS).The remit of Prisoner Casework involves drafting high quality replies to a broad range of correspondence (Ministerial, CEO a

A charitable organization in London is recruiting a Specialist Caseworker to provide remote support to at-risk young people, helping them achieve safety and positive outcomes.

We are seeking a solicitor, caseworker, or barrister to join our supportive, collaborative team. Caseworkers accredited at Level 3 OISC and Level 2 IAAS with litigation experience.

A global immigration services provider is seeking an Immigration Consultant to join their UK Inbound team.This role involves assisting with casework, preparing documentation for visa applications, and supporting team members with client queries and presentations.Ideal candidates should have experien

The firm is seeking a solicitor or experienced caseworker (1 year PQE and/or 2 years’ casework experience) to join the immigration team who specialise in both business and personal immigration matters.

A global immigration services provider is seeking an Immigration Consultant to assist in casework and application preparation.This role involves supporting senior team members, preparing client presentations, and ensuring quality service.Ideal candidates will have a background in client-facing roles

Our client is recruiting a Specialist Caseworker to work remotely and across London, supporting children and young people who have been exposed to, or are at risk of, exploitation or violence, helping them to achieve safety and positive outcomes.

A support services organization in England is seeking a Children and Young People Support Worker to assist in developing innovative interventions for children affected by crime.This role involves managing a caseload, working closely with children and young people, and contributing to service design

Our client is seeking experienced.UK operations over the past 20 years.This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector.This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for a Step Down Caseworker Salary: £27,000 - £30,000 Location: Hammersmith Hours: 35 Hours per wee

About the role: The Domestic Abuse Caseworker will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. About You: To be successful as the Domestic Abuse Caseworker you will need the below experience