Service Manager
1 month ago
£30000–£35000 yearly
Full-time
Finsbury Park, London
Role Overview As a Service Manager, you will be responsible for ensuring that all cleaning operations are delivered efficiently, professionally, and in line with contract specifications. You'll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Your leadership and coordination skills will drive the day-to-day success of our service delivery. Key Responsibilities Leadership & Supervision • Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives across your portfolio, • Provide training, coaching, and performance feedback to direct reports, • Conduct regular team briefings and promote a positive, productive work environment, • Coordinate cleaning schedules and task allocation based on client requirements, • Ensure compliance with contract specifications and company procedures, • Conduct site visits and attend client meetings to ensure smooth operations, • Serve as the main point of contact for assigned clients, • Resolve complaints professionally and ensure customer satisfaction, • Collaborate with clients to adapt service levels and identify improvement opportunities, • Conduct quality audits and implement improvements as needed, • Monitor adherence to cleaning standards and health and safety policies, • Maintain records of site checks, incidents, and staff performance, • Maintain accurate records of staff hours, inventories, and incidents, • Submit reports on area performance, site developments, and service challenges, • Oversee inventory control and ordering for assigned contracts, • Proven experience in a service or operations management role, preferably in commercial cleaning or facilities, • Strong leadership and team management skills, • Excellent communication and client relationship abilities, • Good knowledge of health & safety and cleaning best practices, • Ability to multitask and work effectively in a fast-paced environment, • Proficiency with Microsoft Office and scheduling systems, • Full UK driving licence (preferred) Why Join Us? At Bespoke Cleaning, we value equality, initiative, integrity, and innovation. You’ll enjoy: • A collaborative and supportive team environment., • Opportunities for career development and training., • Recognition for your contributions and leadership., • Company benefits including car and flexitime. Equal Opportunities Statement Bespoke Cleaning is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are excited to find the right candidate to join our dynamic team. If you are passionate about making a difference and eager to grow with us, we encourage you to apply. Take the next step in your career and become a part of our innovative and supportive environment. We look forward to hearing from you!
