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Service Manager - Bespoke Cleaning

Management

5 hours ago43 views

Role Overview


As a Service Manager, you will be responsible for ensuring that all cleaning operations are delivered efficiently, professionally, and in line with contract specifications. You'll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Your leadership and coordination skills will drive the day-to-day success of our service delivery.


Key Responsibilities


Leadership & Supervision


  • Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives across your portfolio
  • Provide training, coaching, and performance feedback to direct reports
  • Conduct regular team briefings and promote a positive, productive work environment
  • Handle staffing needs, including recruitment, rotas, and disciplinary matters in collaboration with HR
    Operational Oversight
  • Coordinate cleaning schedules and task allocation based on client requirements
  • Ensure compliance with contract specifications and company procedures
  • Conduct site visits and attend client meetings to ensure smooth operations
  • Respond promptly to service requests and operational issues
    Client Relationship Management
  • Serve as the main point of contact for assigned clients
  • Resolve complaints professionally and ensure customer satisfaction
  • Collaborate with clients to adapt service levels and identify improvement opportunities
  • Provide regular service updates and feedback to clients
    Quality & Compliance
  • Conduct quality audits and implement improvements as needed
  • Monitor adherence to cleaning standards and health and safety policies
  • Maintain records of site checks, incidents, and staff performance
  • Support safe chemical handling and equipment use in accordance with COSHH guidelines
    Administration & Reporting
  • Maintain accurate records of staff hours, inventories, and incidents
  • Submit reports on area performance, site developments, and service challenges
  • Oversee inventory control and ordering for assigned contracts
  • Ensure all sites meet compliance standards in documentation and operations
    Requirements
  • Proven experience in a service or operations management role, preferably in commercial cleaning or facilities
  • Strong leadership and team management skills
  • Excellent communication and client relationship abilities
  • Good knowledge of health & safety and cleaning best practices
  • Ability to multitask and work effectively in a fast-paced environment
  • Proficiency with Microsoft Office and scheduling systems
  • Full UK driving licence (preferred)

Why Join Us?


At Bespoke Cleaning, we value equality, initiative, integrity, and innovation. You’ll enjoy:


  • A collaborative and supportive team environment.
  • Opportunities for career development and training.
  • Recognition for your contributions and leadership.
  • Company benefits including car and flexitime.

Equal Opportunities Statement


Bespoke Cleaning is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.


We are excited to find the right candidate to join our dynamic team. If you are passionate about making a difference and eager to grow with us, we encourage you to apply. Take the next step in your career and become a part of our innovative and supportive environment. We look forward to hearing from you!

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Mourad B. from Bespoke Cleaning is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday to Friday 4:00 pm to 12:00 am
  • Salary
    £30,000 – £35,000 yearly

pin icon111 Seven Sisters Road, Finsbury Park, N7 7FN, London

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Supervisor ManagerLondon

Cleaning Services • More than 250 Employees

Hiring on JOB TODAY since November, 2025

We’re excited to find the right candidate to join our team. If you’re passionate, motivated, and ready to grow, we encourage you to apply. Take the next step in your career and become part of our supportive, innovative environment.

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Mourad B.Active 3 hours ago
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