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Front of House Supervisor - Hosco

Management

2 hours ago73 views

Front of House Supervisor – Locke Millenium Bridge
We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations.
The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence.
THE STAGE IS SET
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.


What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.


Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.


This is our backdrop. We’re on an exciting journey step on stage and play your part.
THE WORK IN YOUR HANDS
Oversee daily front of house operations, including reception and guest services
Lead, train, and motivate front office team members
Ensure a consistently high level of guest service and satisfaction
Handle guest feedback, complaints, and service recovery professionally
Manage staff scheduling, performance, and training
Ensure compliance with hotel policies, procedures, and brand standards
Coordinate closely with housekeeping, F&B, and other departments
Prepare reports, forecasts, and operational updates for management
THE FIRE YOU CARRY
Strong leadership and people-management skills
Excellent customer service and guest relations abilities
Clear and professional communication skills
Strong organizational and time-management skills
Problem-solving and decision-making abilities
Ability to remain calm under pressure
Attention to detail and operational awareness
Knowledge of hotel front office procedures
Proficiency in property management systems (PMS) preferred
YOUR PROVEN TRACK
Proven experience as a Front of House Supervisor or in a senior front office role
Previous experience working in a hotel environment is essential
Experience managing front desk, concierge, or guest services teams
Experience handling guest complaints and service recovery
Experience preparing schedules, reports, and operational forecasts
Ability to work flexible hours, including weekends and public holidays
Relevant hospitality qualification or equivalent experience preferred
OUR TREASURE CHEST
28 days Holidays inc Bank Holidays (Including the option to buy more if you want them),
Wellbeing benefits
Free nights in our properties
Awesome recognition schemes
Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.


If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.


Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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Hosco J. from Hosco is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

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Supervisor ManagerLondon

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