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Assistant Head Concierge - London. A rare opportunity has arisen for an Assistant Head Concierge to join our Concierge Team at The Londoner Hotel, Leicester Square. As Assistant Head Concierge, yourself and the team will form the central hub of the hotel.

Christmas Concierge Gifting Account Executive - London. Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world. We are looking for dynamic, confident, and

Join us as a Night Concierge at Mayfair Park Residences, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025.

Seeking to expand our on-site team based in TW11 area with an addition of a Night Concierge to provide full support in the day-to-day run of the block.As a Night Concierge you will be responsible for the delivery of the highest levels of custom.

We are currently looking for a passionate Luggage Porter, to join our Concierge Team on a permanent, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. As a Luggage Porter, your main duties and expectations for the role will include:

Monday to Friday - 10:00am to 18:00pm.We are looking for a Day Concierge for a gorgeous site by the river in Teddington, to provide full support in the day-to-day run of the block.Welcoming residents and their guests and helping where required.Routine checks of the communal areas of all the blocks,

Coolest New Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene.The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display.With 357 guest rooms and su

Temporary Residential Concierges.Are you an impeccably presented, customer-focused individual looking for exciting temporary work during the Christmas and New Year period? Work around your 4 on 4 off shifts!.We are seeking reliable, enthusiastic, and experienced.Central and Greater London over.

Temporary Residential Concierge.Are you an impeccably presented, customer-focused individual looking for exciting temporary work during the Christmas and New Year period? Work around your 4 on 4 off shifts!.We are seeking reliable, enthusiastic, and experienced.Central and Greater London over.

Our client is currently seeking an experienced Night Concierge to join the team at a luxury development in Central London.

Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The

We are currently looking for Concierge to join us in.

We are currently recruiting for a new Night Concierge to become a part of the team at our luxury site in Mayfair (W1S), with 42 exclusive apartments and penthouses. The concierge is the first point of contact for all residents, visitors, and contractors.

Guest Services & Concierge Team Member.The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square.The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most presti

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa.Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonym

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless.It is knowing that the world is yours and that you can work in many countries.And all with the feeling that you are part of a big family.About Meli White House Hotel NW1 3UP.Meli

Are you passionate about creating welcoming, polished environments and delivering exceptional service? A prestigious alternative investment firm is seeking a dynamic Office Assistant to be the warm, energetic face of their London office. This is a hands-on, hospitality-focused role ideal for someone who takes pride in presentation, enjoys engaging with people, and thrives in a fast-paced, collaborative setting. You’ll play a key part in shaping the daily experience of both colleagues and guests, think less desk-bound admin and more vibrant front-of-house presence. Why You’ll Love This Role: • Bring luxury hospitality standards into a high-performing corporate setting., • Be the person everyone looks forward to seeing each morning., • Combine service excellence with operational support in a top-tier investment firm., • Join a team that values personality, initiative, and attention to detail.Key Responsibilities:, • Welcome and host guests, ensuring meeting rooms are impeccably presented., • Maintain shared spaces, kitchen areas, and office supplies., • Coordinate post, couriers, and general office upkeep., • Support internal events, team lunches, seasonal celebrations, and offsites., • Provide ad hoc administrative support across the team.What We’re Looking For:, • Background in 5-star hospitality, concierge, events, or reception., • Friendly, proactive, and people-oriented personality., • Strong organisational skills and a keen eye for detail., • Positive, can-do attitude with the ability to multitask effectively.If you’re ready to transition from luxury hospitality into a vibrant, people-facing role within a leading hedge fund, this could be your ideal next move. If you’ve thrived in luxury hospitality or front of house and are now looking for a move into an exciting, people-facing role in a leading alternative investment environment, this could be the perfect next step.

Private PA UHNW Principal - Based Kensington (£25/30 per hour self employed) We are looking for a Private PA who is self employed and has worked for someone 1:1 in all aspects of their private life and household. You will be bright and creative and have great recommendations on activities and places to go and have a very good overview of London and what it can offer and individual who has just relocated here. French would be a plus. Degree standard preferred. Intelligent and solutions driven this role is interesting and busy supporting an UHNW newcomer to London. Well spoken and presented you will be educated (degree preferred) articulate and interested in many things. The role will include: • Complex diary and schedule management (meetings, appointments, restaurants, travel), • Ensuring the smooth running of the day and anticipating upcoming needs, • Overseeing household staff (housekeeper, cleaner), • Extensive research projects on diverse topics, • Sourcing and liaising with reliable service providers (lawyers, stylists, etc.), • Managing invoices, budgets, and household spending, • Handling online orders, deliveries, returns, and subscriptions, • Coordinating university and medical administration (portals, timetables, appointments), • Managing travel logistics and itineraries, • Supporting personal shopping and lifestyle projects, • Degree or secretarial training preferred, • Highly tech-savvy (Notion, Canva, GoDaddy, G Suite, etc.), • Strong communicator, resourceful, and solutions-oriented, • Professional, kind, and emotionally intelligent, • Discreet and trustworthy with sensitive information, • Interest in health, nutrition, and high-end lifestyle environments

Job Purpose: We are seeking dedicated Community Support Staff/Concierge to join our team at Park Street (SW6 2FS). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided. What Hours/rota will I be working? 4 shifts on, 4 shifts off from (7 AM – 7 PM with 1 hour break) Main Duties: • Conduct patrol inspections of buildings, commercial businesses, car parks, and external routes., • Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager., • Complete patrol inspection reports and address urgent issues immediately., • Respond to noise complaints and investigate short-let properties online., • Maintain cleanliness by picking up large litter during patrols., • Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas)., • Answer phone calls and emails professionally., • Perform weekly inspections of The Spa., • Assist Concierge when necessary., • Remove dogs and stop ball games in podiums, playgrounds, and parks., • Monitor parking usage and availability., • Post letters, notices, updates, fines, and newsletters in communal areas., • Deal with unauthorized learner drivers on the development., • Place and remove traffic bollards/cones as instructed., • Inspect and report stains and damages in communal areas., • Change bin bags and pick up litter during silent hours., • Monitor and report non-permitted vehicles in undercroft car parks., • Reset emergency door/gate release buttons and investigate fire alarms., • Monitor commercial bin usage/misuse., • Provide support during events (e.g., Concert in the park)., • Aid and support emergency services when required., • Strong communication skills., • Ability to work independently and as part of a team., • Attention to detail and problem-solving skills., • Professional demeanour and customer service orientation., • Flexibility to work shifts and respond to urgent issues., • Competent IT skills with working knowledge of Microsoft office products What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Job Purpose: We are seeking dedicated Community Support Staff to join our team at Beaufort Park (NW9). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided. What Hours/rota will I be working? Nights - 4 shifts on, 4 shifts off from (7 PM – 7 AM with 1 hour break) – averages at 38.5 hours per week Main Duties: • Conduct patrol inspections of buildings, car parks, and external routes., • Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager., • Complete patrol inspection reports and address urgent issues immediately., • Respond to noise complaints and investigate short-let properties online., • Maintain cleanliness by picking up large litter during patrols., • Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas)., • Answer phone calls and emails professionally., • Assist Concierge when necessary., • Remove dogs and stop ball games in podiums, playgrounds, and parks., • Post letters, notices, updates, fines, and newsletters in communal areas., • Deal with unauthorized learner drivers on the development., • Place and remove traffic bollards/cones as instructed., • Inspect and report stains and damages in communal areas., • Change bin bags and pick up litter during silent hours., • Monitor and report non-permitted vehicles in undercroft car parks., • Reset emergency door/gate release buttons and investigate fire alarms., • Monitor commercial bin usage/misuse., • Provide support during events (e.g., Concert in the park)., • Strong communication skills., • Ability to work independently and as part of a team., • Attention to detail and problem-solving skills., • Professional demeanour and customer service orientation., • Flexibility to work shifts and respond to urgent issues. You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: • 27 days holiday plus all Bank Holidays, • Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services, • Sponsorship for study and professional qualifications (up to 4 study days), • Pension scheme (matched up to 7%) and Life assurance (4 x annual salary), • As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Location: London, United Kingdom Company: Alvica Medical Type: Full-Time Salary: £45,000 – £60,000 per annum (depending on experience) • Performance-based incentives and growth opportunities We’re redefining physiotherapy with Alvica Mobile Clinics - a next-generation, fully equipped mobile physiotherapy and pain relief service designed for modern lifestyles and corporate wellness. This is not a traditional clinic role. We’re seeking a skilled and forward-thinking physiotherapist ready to take on a lead clinical position and help shape a new model of care. You’ll work closely with the founders to deliver movement medicine on wheels - combining advanced physiotherapy, rehabilitation, and recovery treatments directly to private clients and corporate partners across London. Our mission: to make high-quality physiotherapy and movement medicine mobile, accessible, and technology-enabled. What You’ll Do As the lead physiotherapist and face of our mobile clinic, you will: • Deliver personalised physiotherapy sessions in clients’ homes and within our state-of-the-art mobile clinic., • Drive and operate the mobile clinic, bringing care directly to clients and corporate sites across London., • Provide a comprehensive range of treatments, including:, • relounge Touchless Back Pain Therapy, • rebless Robotic Rehabilitation Device, • Manual Therapy & Joint Mobilisation, • Sports & Deep Tissue Massage, • Postural Correction & Ergonomic Training, • Dry Needling & Kinesio Taping, • Exercise Prescription & Functional Strength Training, • Injury Prevention & Sports Rehabilitation, • Pre-and Post-Operative Rehabilitation, • Electrotherapy, Ultrasound, and Shockwave Treatments, • Pain Management & Movement Restoration Programs, • Deliver corporate wellness sessions as part of Alvica’s workplace health packages, where our mobile clinic will operate on-site for employee appointments., • Represent the brand in client interactions and marketing - you’ll be featured as the face of the mobile clinic, building your professional profile and becoming a trusted ambassador of the service., • Contribute insights and feedback to help refine and develop this new model of physiotherapy as it grows. Who You Are • HCPC-Registered Physiotherapist (UK certification required), • Full, clean UK driving licence and confidence driving (Mercedes-Benz eSprinter LH2L), • Strong background in musculoskeletal and orthopaedic physiotherapy, • Passionate about integrating advanced technology into clinical practice, • Self-motivated, reliable, and confident managing independent patient caseloads, • Excellent communication and interpersonal skills, • Excited to be part of a forward-looking healthcare concept from its early stages Preferred (But Not Essential) • IV Drip Certification (training and sponsorship provided), • Experience within corporate wellness, private practice, or concierge physiotherapy, • Interest in recovery science, longevity, and performance medicine What We Offer • A fully equipped, next-generation mobile clinic as your treatment space, • Comprehensive training on advanced rehabilitation and pain-relief technologies, • Opportunity to be the public face of a groundbreaking physiotherapy concept, • Active involvement in branding, marketing, and service development, • Support from Alvica Medical’s founders, marketing, and operational teams, • A flexible, empowering environment where your expertise and input genuinely shape the project If you’re a physiotherapist who wants more than just a clinical role - if you want to be part of a modern, mobile, and meaningful approach to physiotherapy - we’d love to hear from you. Email:

Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and sui

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge. Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providin

Concierge - Luxury Five-Star Hotel, Central London - UK driving licence required.Service Charge + Commissions and benefits package.Are you an experienced Concierge with a passion for luxury hospitality and creating unforgettable guest experiences?.Our client, a prestigious five-star hotel loc.

We are seeking a flexible and professional.This is a varied role where no two days are the same, you will be an essential part of ensuring.

Were looking for a Concierge Assistant to join our Concierge team at One Hyde Park. CONCIERGE ASSISTANT, ONE HYDE PARK.

The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well.

Night Residential Concierge - London. Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences. Working with the Residents Relations Manager overseeing all aspects of concierge, and resident check in/out ar

Room Division Manager Millennium Knightsbridge Hotel are looking for a Room Division Manager, reporting to the General Manager. Our Room Division Manager will be responsible for the overall management of Front of House, Concierge, Housekeeping and Engineering departments. As a Room Division Manager, you will be passionate about leading your team to deliver excellent customer service, be open-minded and create memorable moments for our guests. A potential candidate will have at least 2 years of experience as an RDM, looking to progress into an Operations Manager role in the near future. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. Room Division Manager will have: • Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls., • Maintain customer service/satisfaction standards, handle customer service issues., • Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested., • Motivate and drive the team to ensure quality standards are exceeded, • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals, • Supervise continuous front office operation, night audit, housekeeping operations, Spindles and assigned staff, including hiring, training, evaluating performance and scheduling work. Essential Skills needed: • A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them, • You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together, • Excellent communicator at all levels and have good commercial awareness, • Ability to work on own initiative and to tight timescales when necessary, • Be flexible in their approach and have a positive attitude We offer a benefits package including: • Social Events, Wellbeing and Team Activities, • Training and development, • Cash Health Plan cover option available, • Apprenticeship/Placement opportunities, • Career development and salary reviews, • Interest free Season Ticket Loan Scheme, • Uniform (Laundry / Dry Cleaning for Uniform), • Meals Provided on Duty, • Length of Service-related holiday scheme, • Eye Care Vouchers, • Employee Discounted Accommodation and F&B, • Life Assurance, • Recommend a Friend Scheme, • and many more…. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Front of House Associate About the Role We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. Working on a rolling rota of 4 days on, 4 days off (including weekends and bank holidays), you will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism. Key Responsibilities • Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors, • Maintain availability to residents throughout your shift, • Uphold the highest cleaning and presentation standards throughout the property, • Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes), • Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures, • Conduct utility meter readings for all properties as required, • Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events, • Oversee car parking operations to ensure smooth functioning, • Manage key issuance and returns, maintaining accurate records in line with company procedures, • Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors, • Conduct regular building patrols, monitor CCTV systems, and perform safety checks, • Handle general enquiries, complaints, and maintenance requests professionally and efficiently Essential Requirements • Proven experience in a Front Desk or Concierge role, • Demonstrated track record of delivering high-level customer service, • Excellent communication and active listening skills, • Ability to work independently and use own initiative while following established procedures, • Strong attention to detail, • Proficiency in Microsoft Office suite (Word, Excel, Outlook) Front of House Associate About the Role We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. Working on a rolling rota of 4 days on, 4 days off (including weekends and bank holidays), you will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism. Key Responsibilities Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors Maintain availability to residents throughout your shift Uphold the highest cleaning and presentation standards throughout the property Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes) Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures Conduct utility meter readings for all properties as required Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events Oversee car parking operations to ensure smooth functioning Manage key issuance and returns, maintaining accurate records in line with company procedures Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors Conduct regular building patrols, monitor CCTV systems, and perform safety checks Handle general enquiries, complaints, and maintenance requests professionally and efficiently Essential Requirements Proven experience in a Front Desk or Concierge role Demonstrated track record of delivering high-level customer service Excellent communication and active listening skills Ability to work independently and use own initiative while following established procedures Strong attention to detail Proficiency in Microsoft Office suite (Word, Excel, Outlook) Experience with databases and booking systems

We’re Hiring: Recruitment Resourcer | Abbatt Property Recruitment Join us at Abbatt Property Recruitment to work alongside our fantastic Recruitment Manager in a supportive, collaborative environment where your career can truly flourish. At Abbatt we partner with Property Management companies to place property professionals in to roles in London and beyond. Typical roles include Estate Managers, Building Managers, Concierge and Security Guards. What you’ll be doing: • Writing and posting engaging job adverts, • Sourcing, selecting and registering great candidates, • Screening CVs and arranging interviews, • Managing data entry and compliance via our ATS, • Providing constructive feedback to candidates, • Supporting the Recruitment Manager with day-to-day recruitment activity What we’re looking for: • Strong administrative and organisational skills, • Excellent written and verbal communication, • A proactive, team-focused attitude, • Someone who’s ambitious, driven and hungry for success, • Experience working in recruitment would be a bonus, but some experience in an administrative or customer facing role would also be considered What you’ll get in return: • Base salary £27,000 + commission for placements, leads and team bonuses (OTE £30k+), • Clear progression opportunities within a growing business, • A friendly, supportive team culture, • comprehensive benefits package including EAP, private medical and gym contributions, • Social environment with lots of networking opportunities The chance to make a real impact in people’s careers If you’re ready to take your next step and build or develop a career in recruitment, we’d love to hear from you!

Director of Operations - UHNW - London/Monaco A rare opportunity to run every aspect of a UHNW family’s lifestyle—superyacht, private jet, helicopter, prime residences, and art collections. Reporting directly to the principal, you will professionalise and streamline all non-investment operations, building a lean, high-performing team from scratch. What You’ll Do: • Lead all lifestyle operations: property, aviation, marine, art, security, concierge, and executive support., • Manage c.50 staff and high-calibre external providers., • Optimise budgets, renegotiate contracts, and create efficiencies across assets., • Oversee acquisitions, disposals, and maintenance of all family assets., • Implement risk, compliance, and safety frameworks., • 10+ years in senior operations at a top family office, luxury hospitality, or multi-asset environment., • Track record of streamlining high-value budgets without service compromise., • Expertise in at least two of: yachts, aviation, luxury property, or fine art., • Strong financial acumen and leadership skills., • Fluent English; French or Italian a plus. Opportunity: Build a world-class operational setup and a clear path to broader COO responsibilities.

Head of Customer Service & Concierge – Luxury Skin & Wellness Brand Location: London - Hybrid Package: Competitive Salary & Benefits 9-12 Months Contract Role We are seeking an experienced Head of Customer Service to join a fast-growing luxury Skin & Beauty brand. This is a senior leadership role where you will be responsible for shaping the entire customer experience strategy, leading a passionate team, and ensuring that every interaction reflects the quality and elegance of our brand. The Role As Head of Customer Service, you will oversee all customer touchpoints across ecommerce, retail, and post-purchase care. You will be responsible for setting and delivering a customer-first strategy, managing systems and processes, and driving continuous improvement to create seamless, best-in-class experiences. Key Responsibilities • Lead, coach, and grow the customer service team., • Define and implement a customer-first strategy across all channels., • Oversee daily operations, ensuring exceptional service standards and SLAs., • Analyse customer data and feedback to optimise systems, tools, and processes., • Collaborate closely with Marketing, Retail, Ecommerce, and Operations teams., • Champion the voice of the customer to build loyalty and long-term relationships. About You • Proven leadership experience in Customer Service or Customer Experience, ideally within luxury fashion, beauty, or premium retail., • Strong strategic and commercial mindset with the ability to innovate and deliver results., • Excellent communication and interpersonal skills., • Passionate about delivering world-class customer experiences. This is an exciting opportunity to shape the future of customer service for a luxury Skin & Beauty brand at a pivotal time of growth. To apply, please submit your CV via LinkedIn or contact the Fella & Jones team directly at .

Senior Product Manager Nume — AI CFO for Founders Overview At Nume, we're pioneering the world's first AI CFO, a proactive thought partner that founders can trust to stay on top of their finances while they sleep and support financial decisions while they work. Our mission is to empower the world's founders to build the business of their dreams with confidence – and without needing to hire a finance lead. Live in beta with thousands of founders on the waitlist, Nume is poised to become one of Europe's next fintech unicorns. We're a team of ex-founders and high-level operators who value ownership, candor, and impact. We're looking for a Senior Product Manager who operates like a founder: a peer to the CPO, trusted with initiative-level accountability (not ticket-taking) across as many meaningful surface areas as you can handle – such as growth & activation or reliability & integrations – and able to rotate domains as the business evolves. Your Core Competencies You bring mastery across the three pillars of product. We'll evaluate (and you'll operate) through this lens: 1. Product Strategy – choose the right problems and move the right metrics • Own a core outcome (e.g., activation, early retention, LLM reliability) with a clear thesis and roadmap, • Tell a metrics story: define baselines, leading indicators, and the sequence of bets to get from A → B, • Think in systems: map the value chain (data → model → UX → behavior → revenue) and prioritize high-leverage cuts, • Create focus: trade off good ideas in favor of the few that compound; say "no" with evidence and integrity, • Write strategy clearly (one-pager/brief) so design/eng can move fast without follow-ups 2. Product Discovery – generate, test, and validate solutions quickly • Facilitate collaborative ideation workshops which bring out the best of our intelligence to produce the best ideas, • Prototype yourself by vibe coding UX and prompting agents to learn before you build, • Validate with users (interviews, usability studies, concierge pilots) and capture crisp problem statements and decision logs, • Instrument learning: define analytics and guardrails to separate signal from noise, • Partner with eng/design/SME early: co-debug hypotheses, evaluate feasibility, reduce delivery risk, • Translate discovery into clear, minimal PRDs that preserve intent and outcomes 3. Product Delivery – ship reliably and iterate with pace • Run a tight strategy → discovery → delivery loop (weekly reviews, monthly retros, quarterly bets), • Collaborate deeply with engineering: unblock, sequence, and de-risk; maintain momentum without creating chaos, • Build the muscles: dashboards, definitions, alerting; a weekly metrics ritual that guides iteration, • Land quality with AI: treat traces, evals, and prompts as first-class craft; prevent regressions before they hit users, • Communicate like an owner: status, risks, and next moves—brief, honest, actionable Your Particular Passions (on top of the craft) • You are passionate about AI – You're obsessed over the latest AI product news. You've shipped AI features and you're comfortable writing your own evals, iterating on prompts with engineers, and reading traces to spot failure patterns., • You care about finance for founders – You've lived or closely supported the founder finance journey—cash, runway, invoicing, reconciliations, "what should I do next?" You bring empathy for the workflows and curiosity for the edge cases. You want to help founders master their finances., • You have a founder mindset – Ideally you've been a founder or senior operator. You prioritize outcomes ruthlessly, operate with low politics and high integrity, and turn ambiguity into clarity, then into shipped value. This Role Is for You If… • You want in at the ground floor of an AI-native startup with real unicorn potential, • You thrive with A-players and learn fast from experienced founder-operators, • You want to grow into a very senior product leader – or a future founder – via end-to-end ownership, • You want real autonomy and true ownership over a meaningful product domain, • You're inspired by a founder-focused future where AI helps people productise their uniqueness and master their finances Location & Ways of Working Remote-first with EU/UK time-zone overlap; periodic in-person offsites and partner visits Compensation Competitive salary and meaningful equity, tuned to stage, location, and experience

Recruitment Coordinator - Abbatt Property Recruitment We're looking for a Recruitment Coordinator to be the backbone of our permanent placements team at Abbatt. Finding great candidates, supporting the recruitment manager, and inputting data on to the ATS will be the main focus of this role. If you're organised, people-focused, and want to build a career in recruitment in an industry which is booming apply today! Who We Are Abbatt Property Recruitment have been going for 66 years, placing property professionals into onsite roles in London and beyond. This role is in our Perms team, finding candidates for permanent positions such as Estate Managers, Property Managers, Concierge, Building Managers and Security Guards. What you'll be doing Candidate Attraction and Selection (50%) • Post engaging adverts and use job boards to search for candidates, • Build talent pipelines for hard-to-fill and commonly recruited for roles, • Screen CVs and invite successful candidates to to interview, sending pre-interview information and prep materials, • Conduct phone, video or face-to-face 1st stage interviews, • Co-ordinate interviews on behalf of the Recruitment Manager and clients, • Coordinate offers, contracts, and pre-employment checks, • Ensure every candidate has a positive experience (even if rejected) ATS & Data Management (40%) • Manage our Applicant Tracking System, • Keep candidate records accurate and up-to-date, • Track applications, interviews, and pipeline stages, • Ensure compliance documentation is complete, • Keep everything organised and accessible Team Support (10%) • Improve candidate experience where possible, • Work with other teams to share leads and candidates, • Be the friendly face of Abbatt for every applicant, • ad hoc tasks as requested by the recruitment consultants and managers. What We're Looking For Essential: • Exceptional organisational skills – you can juggle 10 interviews across 5 roles without breaking a sweat, • Communication skills – warm, professional, responsive (by phone, email, and in person), • Attention to detail – compliance matters, nothing slips through the cracks, • Experience with databases or systems – ATS or CRMs, • People-focused approach – you genuinely care about candidate experience, • Tech-savvy – comfortable with Microsoft Office, Linked In or job boards, and learning new tools quickly Desirable: • Previous recruitment coordination, HR admin, or recruitment agency experience or residential property experience in London, • Knowledge of recruitment compliance (right to work, references, DBS) Your Personality: • Naturally organised and process-driven, • Calm under pressure with competing priorities, • Friendly and approachable, • Reliable and accountable, • Genuinely interested in recruitment as a career, • Collaborative team player What You'll Get Compensation: • Salary: base salary of £27,000 - negotiable depending on experience, • Commission for sourcing candidates, leads and a team bonus for hitting targets - OTE £30k+ (can greatly exceed this too!), • 25 days holiday + bank holidays, • Gym contribution, private medical insurance and an EAP, • Supportive and social environment, • Hybrid working after probation (1 day remote working per week)

Take Control of Your Career – Earn Up to 75% of Your Billing! Are you a legal professional ready to break free from traditional constraints? Join us as a consultant and enjoy the freedom to shape your own career while maximizing your earnings. We’re seeking experienced Solicitors, FCILEx, and Licensed Conveyancers with 4+ years of PQE and expertise in residential or commercial property (private and/or public sectors) to join our dynamic consultancy team. Why Choose Us? • Exceptional Earnings: Keep up to 75% of your billings, with a guaranteed minimum split of 70%., • Client Opportunities: Access referrals from large, established clients., • Freedom & Flexibility: Choose your own clients, and set your fees, work hours, and workload., • Support & Infrastructure:, • Immediate access to our accreditations and lender panels., • Comprehensive PII covers up to £20 million., • Market-leading Cloud-based CMS and electronic systems., • Free calls via our dedicated app., • A dedicated concierge team for operational, legal, and training support., • Access to nationwide offices, meeting rooms, and 100 days of hot-desking facilities., • Professional Growth: Collaborate with a technical head for operational and legal guidance., • Work-Life Balance: Enjoy the benefits of remote working while staying connected through our state-of-the-art systems. What We’re Looking For: • Driven individuals or teams of Solicitors, FCILEx, or Licensed Conveyancers with a passion for delivering excellence in property law., • Professionals who value autonomy and wish to build their own client base while leveraging our robust platform and support. Ready to Begin? Take the next step toward a career without limits. Contact us today for a confidential chat with one of our Recruitment Executives. P.S. If you have less than 4 years of experience, don’t worry! You may still be eligible to join us as a fee-earning consultant. Reach out for more details.

Sales Admin - Luxury Retirement Community £35k Basic plus 10-12k bonus Location: Fulham Are you passionate about delivering exceptional customer experiences? Join our team as a Sales Administrator and become an integral part of a high-performing Sales function in a prestigious luxury retirement community setting. This is an exciting opportunity for a motivated and detail-oriented individual who thrives in a fast-paced, people-focused environment. About the Role As a Sales Administrator, you will play a key role in creating a warm, welcoming, and professional environment for prospects, residents, and visitors. You’ll support the Sales team with essential administrative functions while helping to deliver unforgettable first impressions and seamless sales experiences. Key Responsibilities • Ensure the sales office, information suite, and show flats are always “show ready”., • Provide hospitality to all visitors including preparing refreshments and offering concierge-level service., • Support the Sales and Events Teams during prospect visits and events—arranging taxis, setup, breakdown, and anticipating team and guest needs., • Manage back-office administration: ordering supplies, managing expenses, and maintaining digital records., • A strong customer-centric approach with the ability to engage confidently with high-profile clients., • Professional, organised and efficient, with the ability to multitask and prioritise workload under pressure., • Exceptional communication skills—both written and verbal., • High emotional intelligence, creativity, and a proactive mindset., • Experience handling confidential matters with discretion and integrity., • Skilled in Microsoft Office (Word, Excel, PowerPoint)., • Visitors leave with an exceptional impression of our luxury assisted living community., • Sales and events run smoothly with meticulous attention to detail., • Administrative systems are organised and efficient., • Follow-up efforts are timely, thoughtful, and effective.

We’re hiring a experienced Account Manager to help shape the sound of the world’s most inspiring hotels and brands. Music Concierge is the global authority in designing and executing music identities for best-in-class brands. We help shape the world’s most remarkable hospitality and lifestyle environments — creating emotionally engaging atmospheres that strengthen brand connection and guest experience. We’re looking for a experienced Account Manager to join our London team, managing a growing portfolio of high-profile clients across the UK and Europe. You’ll nurture relationships, ensure delivery excellence, and collaborate with our curators, project managers, and technical specialists to bring brand atmospheres to life. You might come from a background in music, hospitality, luxury brands, or creative industries and you’ll combine that passion with strong organisation, communication, and client-handling skills. You’ll be culturally curious, commercially aware, and excited by the idea of helping world-class brands sound as good as they look. Music Concierge has a team of 60 across London, Dubai, Bangkok, and Shanghai, working with brands such as Rosewood, Raffles, One&Only, and Belmond. We’re part of a wider group whose sister agencies also work in the UK leisure and fitness industries. Join a global creative team shaping the sound of the world’s most remarkable spaces. Salary range: £35k - £42k depending on experience.

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Head of Customer Service & Concierge – Luxury Skin & Wellness Brand Location: London - Hybrid Package: Competitive Salary & Benefits 9-12 Months Contract Role We are seeking an experienced Head of Customer Service to join a fast-growing luxury Skin & Beauty brand. This is a senior leadership role where you will be responsible for shaping the entire customer experience strategy, leading a passionate team, and ensuring that every interaction reflects the quality and elegance of our brand. The Role As Head of Customer Service, you will oversee all customer touchpoints across ecommerce, retail, and post-purchase care. You will be responsible for setting and delivering a customer-first strategy, managing systems and processes, and driving continuous improvement to create seamless, best-in-class experiences. Key Responsibilities • Lead, coach, and grow the customer service team., • Define and implement a customer-first strategy across all channels., • Oversee daily operations, ensuring exceptional service standards and SLAs., • Analyse customer data and feedback to optimise systems, tools, and processes., • Collaborate closely with Marketing, Retail, Ecommerce, and Operations teams., • Champion the voice of the customer to build loyalty and long-term relationships. About You • Proven leadership experience in Customer Service or Customer Experience, ideally within luxury fashion, beauty, or premium retail., • Strong strategic and commercial mindset with the ability to innovate and deliver results., • Excellent communication and interpersonal skills., • Passionate about delivering world-class customer experiences. This is an exciting opportunity to shape the future of customer service for a luxury Skin & Beauty brand at a pivotal time of growth. To apply, please submit your CV via LinkedIn or contact the Fella & Jones team directly at .

We are currently recruiting for a Day Concierge/Porter to work on a residential block situated in South West London.

The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard. Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxu

Lead, train, and motivate a team of concierges, porters, and front-of-house staff.

Night Concierge SW London c£32k. Were working with a highly reputable agent who are looking to hire an experienced Night Concierge for their Super Prime, ultra-high end SW London development as follows:. Supporting the wider on-site concierge and front of house team, providing a beyond 5* service

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. This role is essential in delivering exceptional guest service during overnight hours, ensuring comfort, safety, and personalised assistance.

Our client is currently seeking an experienced Night concierge to join the team at a luxury development in North West London.

Our Client are looking for an experienced Concierge to join their team working weekends at a luxury residential site in East London.

We are currently seeking a motivated, polished, and proactive Concierge Assistant to join the team supporting a prestigious luxury development in Central London. The Concierge Assistant will provide the highest level of personalised customer care and service to residents, internal employees, clients