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HEAD CONCIERGE POSITION AT PREMIER ESTATES.

Job Title: Concierge – Luxury Residential Apartments - London Salary: Up to £35,000 Location: London I am on the lookout for a Concierge to join this Luxury Residential Apartment building in London. My client is looking for an experienced Concierge from a 5 Star background. As Concierge you will be the first point of contact for the residents, guests, and contractors so we are looking for someone with impeccable customer service skills. Company benefits • Competitive salary, • Development program with great career opportunities About the venue and company • UHNW residential apartments, • Spa & gym, • Central London, • Luxury property management company About the position • Meet and greet the residents & guest on arrival, • Direct & coordinate contractors, post, deliveries, guest requests and bookings, • Assist the residents with travel arrangements and bookings, • Ensure that any maintenance issues are resolved and reported, • Act as an ambassador for the brand, • Provide a 5- star service, • 4 days on 4 days off / 7pm – 7am The successful candidate • At least 5 years’ previous experience in luxury apartments or hotels, • Must be well presented with flawless communication skills, • Strong knowledge of London and the local area, • Fluent in English, both written and spoken, • Be willing to go the extra mile If you are keen to discuss the details further, please apply today or send your cv to

Location: London Contract: 12 month FTC Salary: £29k Service & Guest Experience • Welcome and assist Members and guests on arrival, ensuring exceptional service at all times., • Escort overnight guests to their rooms and introduce key room features., • Host restaurant and lounge areas and assist with drinks service when required., • Promote club facilities, private areas, events, and dining options to Members and guests., • Upsell bedrooms and assist with restaurant, private dining, and screening room enquiries., • Answer and direct incoming calls professionally., • Ensure guest accommodation and services meet club standards., • Handle shoe care, pressing, and dry-cleaning requests efficiently., • Maintain confidentiality regarding Members and guest information., • Stay informed about club events and facilities to advise Members., • Support the Reception Manager with bookings and operational tasks., • Take responsibility for Duty Manager tasks on weekend shifts., • Manage housekeeping and food & beverage requests during weekend operations., • Ensure Member care while maintaining awareness of health and safety risks. Requirements: • Experience in a receptionist role, • Experience of working in a similar luxury environment, • Experience of dealing with high profile guests, • Experience of setting and maintaining exceptional customer service, • Attention to detail, • Effective communication, • Ability to deal with people from different cultures and backgrounds, • Ability to deal with challenging situations

Tenancy & Property Manager - Trendy North West London Location �� £40,000 - £45,000 | �� 9am-6pm, Monday-Friday | 1 Day WFH A prestigious, boutique property company in a trendy North London location is looking for a polished and professional Tenancy & Property Manager to join their growing team. This is a rare chance to work with a high-net-worth portfolio of c.40 fully managed prime properties, plus 70 let-only tenancies, delivering a tailored, concierge-style service to landlords and tenants. The role offers a fantastic mix of tenancy progression and property management, from onboarding tenants and overseeing compliance, to coordinating refurbishments and resolving day-to-day issues with discretion and efficiency. You’ll be joining a dynamic, ambitious team in a young but fast-growing business, where progression is very much on the table as the portfolio expands. The ideal candidate will be articulate, detail-driven, and solutions-focused, with at least 2 years’ experience in tenancy and property management (ARLA Level 3 desirable). This is the perfect opportunity for someone who thrives in a high-standard, client-facing environment and is keen to take ownership of a boutique portfolio while enjoying the flexibility of two days working from home. Knowledge of Reapit advantageous. �� Interviews are taking place now - apply today to be considered for this exciting opportunity!

Insignia is a global leader in luxury lifestyle management and financial services for Ultra-High-Net-Worth Individuals. Operating at the intersection of luxury, finance, and frontier innovation, we redefine what is possible for elite clientele worldwide. With offices across Europe and a growing international presence, we deliver bespoke payment solutions, elite concierge services, and high-touch experiences supported by industry-leading technology. We are seeking a highly strategic International Commercial Lawyer to come onboard. This is a rare opportunity to join a fast-paced, deeply international environment and shape legal strategy for a business serving some of the world’s most discerning clients. Position Overview As the International Commercial Lawyer, you will serve as the primary legal advisor to the Board and executive leadership. You will lead on commercial, regulatory, corporate, and cross-border matters, while ensuring legal integrity across all jurisdictions in which Insignia operates. This role demands exceptional commercial judgment, international legal fluency, and the ability to partner closely with business leaders in a dynamic, high-growth organisation. KEY RESPONSIBILITES • Lead and own the global legal strategy across the UK, EU, and multiple international jurisdictions., • Serve as trusted advisor to the CEO, C-suite, and Board on legal, regulatory, and business risk matters., • Build, mentor, and oversee a high-performance legal function, including managing external counsel worldwide., • Advise on corporate structuring, governance frameworks, shareholder matters, and board operations., • Lead on M&A transactions, joint ventures, strategic partnerships, and new market entries., • Draft, negotiate, and manage a wide range of commercial agreements including supplier, technology, partnership, and client contracts., • Oversee regulatory compliance for financial services, payments, data protection, and cross-border operations., • Ensure alignment with FCA, FINMA, EU, and international regulatory frameworks as relevant. REQUIRED QUALIFICATIONS • UK-qualified (or equivalent) senior legal professional., • Background in financial services, fintech, payments, private banking, family office, or luxury sectors., • Strong international exposure and experience advising on multi-jurisdictional matters., • Deep expertise in commercial, corporate, regulatory, and international law., • Demonstrated experience leading complex cross-border transactions and navigating global regulatory environments., • Strong understanding of financial services frameworks, payments regulations, and high-value client operations. We thank you for taking the time to apply and we will be contacting candidates with the closest match to our criteria within ten days of application to arrange an initial interview. If you have not heard from us within these timescales, thank you for your interest but please consider your application unsuccessful on this occasion.

Introduction Our client is a well-established and highly regarded residential developer delivering high-quality rental homes across thoughtfully designed communities. With a strong focus on service and long-term resident satisfaction, they are redefining what modern renting should feel like. This is a front-of-house, sales-focused role at the heart of the resident journey, perfect for someone who thrives in a fast-paced, people-driven environment. Role Overview: • Location: Hornsey, London. 4 on, 4 off shift pattern (8:00am–8:00pm), offering structure and regular time off, • Package: DOE, • Industry: Build-to-Rent / Residential Property What You’ll Be Doing: • Driving leasing performance - managing enquiries, booking viewings and converting leads into signed tenancies, • Delivering engaging and informative apartment viewings that showcase both the homes and the wider community, • Acting as the main point of contact for residents and prospects at the concierge desk, • Creating a seamless move-in and move-out experience, including inventories and welcome packs, • Supporting rent collection targets and wider site KPIs, • Ensuring show apartments and communal areas are presented to a consistently high standard, • Coordinating and hosting resident events to build a strong sense of community, • Managing parcel deliveries and maintaining an organised, well-run front-of-house environment, • Monitoring competitor activity and feeding back insights to leasing and marketing teams, • Supporting unit turns in line with agreed service standards, • Maintaining strong communication with residents and capturing feedback to continuously improve service, • Following all health & safety and security procedures, escalating issues where required, • Supporting the General Manager with the smooth day-to-day running of the scheme Main Skills Needed: • Proven experience in a target-driven sales environment, • Strong customer service background, ideally within property, hospitality or retail, • Confident communicator, able to build rapport quickly and professionally, • Highly organised with the ability to juggle multiple priorities, • Proactive, hands-on approach with strong personal accountability, • Comfortable working both independently and as part of a wider on-site team, • Positive, resilient mindset with energy and enthusiasm for front-facing roles What’s in It for You: • 25 days annual leave, increasing with service up to 33 days, • Private Medical Insurance and wellbeing support, • Access to lifestyle discounts via an online benefits platform, • Paid volunteer day to support a charity or cause of your choice, • Private pension scheme and group life assurance, • The chance to join a growing, professional rental platform with strong long-term backing and genuine career progression opportunities If you bring the spark, we’ll give you the platform. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Sports Travel Executive - Bespoke Packages for World-Class Events 📍 Location: East Croydon (office-based, Mon–Fri) 💰 Salary: £30,000 - £40,000 (depending on experience) 🎟️ Perks: VIP event access, supplier trips, hosting opportunities, luxury travel About Prestige Corporate Events Prestige Corporate Events is a luxury entertainment provider offering access to the most exclusive sporting and music events in the world. From Wimbledon Debenture seats to Monaco Grand Prix yachts, Champions League boxes, Glastonbury VIP glamping, and more - we design unforgettable experiences for businesses looking to entertain, impress, and retain high-value clients. We’re now hiring a Sports Travel Executive to lead the planning and delivery of our international sports travel packages - a key role in the growth of our product team. Role Overview You’ll design, manage, and execute high-end travel experiences for major sporting events worldwide. This includes coordinating all elements of the trip - flights, hotels, transfers, hospitality, concierge services - and often attending events to host clients and oversee delivery on-site. Key Responsibilities ✈️ Create World-Class Sports Travel Packages • Build and manage bespoke packages to events such as:, • 🏁 Formula 1 (All Grand Prix weekends), • ⛳ Ryder Cup, • ⚽ Football World Cup, • 🏉 Rugby World Cup 🤝 Supplier & Partner Management • Build strong working relationships with DMCs, airlines, hotels, and local partners, • Negotiate the best rates while maintaining top-tier service levels 🧾 End-to-End Operational Delivery • Coordinate all logistics, itineraries, and event-specific details, • Be on-site at key events to host clients, resolve issues, and ensure VIP delivery 🎯 Sales Collaboration & Product Packaging • Work closely with the sales team to build packages that are commercially attractive and easy to sell, • Create compelling itineraries and content that help drive conversions 🔍 Product Development & Innovation • Stay ahead of market trends, event calendars, and client expectations, • Recommend new destinations, formats, and offerings that keep us ahead of the curve What We’re Looking For ✔️ Minimum 2 years’ experience in sports travel, luxury events, or high-end leisure travel ✔️ GDS system experience (e.g. Amadeus, Sabre, Galileo) is essential ✔️ Strong knowledge of global sporting events and corporate client expectations ✔️ Exceptional attention to detail and a proactive, problem-solving mindset ✔️ Clear communicator, confident with both clients and suppliers ✔️ Commercially astute with negotiation and margin awareness ✔️ Willingness to attend and host clients at events both in the UK and abroad Salary & Benefits 💷 £30,000 – £40,000, depending on experience 📈 Structured career development in a fast-growing industry 🎟️ Regular access to VIP events and global hosting opportunities 🏢 Office-based role (Mon–Fri) in a vibrant team just 1 minute from East Croydon Station Why Join Prestige Corporate Events? You’ll have the autonomy to build and run unforgettable sports travel packages - and the opportunity to experience the events first-hand while hosting our VIP clients. If you’re passionate about global sport, live experiences, and delivering excellence at every stage, we want to hear from you. 👉 Apply now and be part of the team redefining luxury sports travel.

General Manager – Ultra-Prime Residential Estate London We are seeking an experienced, hospitality-led General Manager to take full operational responsibility for an ultra-prime residential estate in London. This is a senior on-site leadership role, accountable for delivering a discreet, five-star living experience for a high-net-worth resident community. The position requires a strong service ethos, commercial acumen and the ability to lead high-performing concierge and estate teams within a complex, high-expectation environment. The role will act as the guardian of service standards, brand reputation and long-term asset value, ensuring that all aspects of the estate operate seamlessly, safely and in line with best-in-class residential and hospitality benchmarks. Key responsibilities include: • Leading all on-site operational, concierge and service partner teams, • Embedding a personalised, anticipatory service culture, • Managing resident relationships with discretion and emotional intelligence, • Overseeing service charge budgets and operational performance, • Ensuring compliance across health, safety and environmental standards, • Driving continuous improvement in resident experience and estate presentation The ideal candidate will bring: • Senior leadership experience within ultra-prime residential, hospitality or private members’ environments, • A proven track record of delivering exceptional customer experience, • Strong commercial and financial management capability, • Excellent communication skills and professional discretion, • Experience managing complex service partner and stakeholder relationships This is a rare opportunity to lead one of London’s most prestigious residential environments at a time when operational excellence and resident experience are paramount. For a confidential conversation, please contact Matthew Evans or Alison Shine at MRG.

Building Manager – Flagship BTR | Major Real Estate Developer • Location: Central London, • Salary: £56,000 to £60,000 plus package, • Benefits: 12.5% pension, private healthcare, 50% off gym memberships. Madison Berkeley have partnered with one of London’s most prestigious property development, investment and management companies to hire a Residential Building Manager for a flagship Build to Rent asset. The business is fully integrated across development, investment, leasing and management, with one of the most recognised residential platforms in London. The successful individual will take full responsibility for the day to day running of a high end BTR development, where rental values range from £3,000 to £7,500 per month and service delivery is expected to be best in class. This is not a step up role. They need someone experienced, credible and capable of taking full ownership from day one. Key highlights: • Lead and motivate on-site concierge and cleaning teams, • Deliver an exceptional customer experience to residents and guests, • Oversee building operations, compliance, health & safety, and ESG initiatives, • Ensure the development is always presented to the highest standard, • Collaborate with wider estate and asset management teams What’s on offer: • £56,000 to £60,000 basic salary, • Bonus and full benefits package, • Opportunity to work on a flagship asset within a market leading platform, • Long term career progression within a high performing residential team About you: You will have experience managing high end residential or BTR assets, with a strong operational background across staff management, contractors and resident engagement. A solid understanding of health and safety, compliance and building operations is essential. IRPM or similar qualifications are advantageous but not required. This is a rare opportunity to take ownership of a premium London asset within one of the most established residential platforms in the market. If you are interested or would like to have a confidential conversation, feel free to drop me a message or WhatsApp me directly.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About the Job: An opportunity has arisen for a Day Luggage Porter to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To tidy the luggage area and Concierge desk as required., • To man the Telephone main switchboard as and when required., • To ensure all requests are the Concierge desk are handled in a professional and courteous manner., • To assist in the Security of the hotel by reporting any suspicious persons or happenings., • To ensure a proper handover is prepared for the morning shift., • To deliver extra beds, turndown beds and clean rooms as requested by your line manager., • To park cars safely when required and issue correct dockets with all details provided as blank filled in., • To prepare the Banqueting Boards and assist in directing guests to functions., • Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule., • Reports any incidents, complaints, suspicious persons or safety hazards immediately. About you: The ideal candidate for this position will have the following experience and qualifications: • Must have UK driving license., • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment., • Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism., • Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service., • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Director of Rooms – Luxury 5* Hotel, Central London Salary: Negotiable Location: Central London An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping. This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position. Responsibilities: • Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry., • Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded., • Lead, inspire, and develop large, high-performing teams with a strong service culture., • Maintain and enhance Forbes / LQA standards where applicable., • Manage departmental budgets, payroll, forecasting, and cost control., • Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance., • Ensure operational compliance, brand standards, and health & safety excellence. Requirements: • Proven leadership experience within a luxury 4* and/or 5* hotel environment., • Deep expertise in Front of House and/or Housekeeping operations., • Strong understanding of luxury service standards and attention to detail., • Commercial awareness with experience managing budgets and KPIs., • A visible, hands-on leader who leads from the front and inspires excellence., • Impeccable presentation and communication skills.

A unique opportunity has opened for a Danish speaking Virtual Travel & Lifestyle Concierge to join a dynamic international team serving high-net-worth clientele. This role offers the chance to curate exceptional travel and lifestyle experiences while working within a fast-paced, luxury-focused environment. This position is ideal for service-driven professionals who thrive on delivering bespoke solutions and exceeding expectations. The role combines luxury travel expertise, relationship management, and problem-solving to create unforgettable experiences for discerning members worldwide. About the company Our client is a global luxury concierge service specializing in delivering personalized travel and lifestyle experiences to high-net-worth and ultra-high-net-worth members. Through a combination of advanced technology and highly trained lifestyle managers, they provide tailored services that simplify and enrich the lives of their international clientele. What will you do? • Curate bespoke travel itineraries and lifestyle experiences for high-net-worth clients., • Manage a wide range of member requests related to luxury travel, dining, events, and cultural experiences., • Build and maintain strong relationships with suppliers, partners, and service providers worldwide., • Deliver exceptional customer service while managing multiple requests simultaneously., • Handle inquiries through phone, email, and digital platforms in a professional and efficient manner., • Identify opportunities to promote and sell premium lifestyle and travel services., • Ensure every interaction reflects a high standard of service excellence and professionalism. Requirements • Professional-level language skills in Danish (CEFR C2), written and spoken., • Minimum of 2 years’ experience in hospitality, luxury retail, concierge services, travel, leisure, customer service, or call center environments., • Background in luxury travel, hotels and resorts, VIP concierge services, account management, or similar sectors is highly advantageous., • Experience with GDS systems is desirable., • Excellent verbal and interpersonal communication skills with the ability to interact with members, suppliers, and partners professionally., • Strong organizational and administrative abilities with the capacity to manage multiple priorities and deadlines., • Passion for travel, luxury lifestyle, gastronomy, events, and culture., • Service-oriented mindset with flexibility and the ability to perform under pressure., • Natural sales ability and experience promoting travel or lifestyle services., • Strong computer literacy, including proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Ability to work full-time (40 hours per week) on rotating shifts, including some weekends., • Based in the United Kingdom, Spain, South Africa or Norway with the ability to work in a hybrid or remote setup, including a secure home office and reliable internet connection. What you’re offered • Performance-based bonus structure., • Hybrid working model combining remote work and office collaboration., • Access to professional travel and lifestyle networks and industry expertise., • Competitive paid time off, including a paid volunteering day each year., • Paid sabbatical after every five years of service., • Loyalty reward program recognizing long-term commitment., • Opportunities to work remotely from different global locations., • Access to exclusive travel and entertainment discounts., • A diverse and inclusive international working environment. Worldwiders Global Recruitment Worldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5,000 successful placements and 400+ partners across 40+ countries, they provide tailor-made recruitment solutions that drive both career growth and organizational success.

Hours: Monday – Friday 9am – 6pm. Occasional scheduled weekend and night working will be required to ensure the efficient functioning of the role on an ad hoc basis, with time off in lieu Holiday: 25 days plus bank holidays About us Merano Residences is an iconic and award- winning design, riverside apartment development comprising 40 prestigious apartments, a commercial unit and a café. The Management Company now wish to appoint a professional manager to control, improve and take ownership of the services function required to achieve and maintain the required level of excellence. Job purpose The Building Manager will take the lead on all aspects of the day-to day management of Merano Residences. They will be responsible for maintaining the highest standards for all areas of the building, including supervising the front of house team, ensuring customer service and the safety and smooth running of the property is a priority at all times, and standards meet the expectations of the residents, the Management Company and Managing Agent. Key areas of responsibility: • Maintain a physical risk register for all aspects of the property to ensure the safety and security of residents, staff and visitors., • Manage the presentation aspects of the whole estate so that Merano Residences is perceived as the paramount residence within the locality., • Create a culture of superb client care and professional service delivery within the Concierge, Cleaning and Maintenance teams. This will be led by example with ongoing monitoring, training and role enhancement as an essential aspect., • Work with the RMC Board and the Managing Agent to deliver a short, medium and long- term strategy for the efficient running of all mechanical, electrical and maintenance services within the building. This will include having synergy with annual budgets and demonstrate prudent procurement procedures that will reduce excessive expenditure in all areas., • Liaise with suppliers and contractors to ensure the best possible service is delivered in a timely and cost-effective manner., • Maintain a basic understanding of employment and property law that will enable you to ensure that the RMC Company and the concierge team are compliant with all current legal regulations including, but not limited to, employment, fire, health and safety and insurance regulations etc., • Review all internal systems and software to ensure efficiency and facilitate improvements where required., • Ensure that handover logs and incident reports are properly logged and that issues arising are appropriately escalated and followed up to deliver a successful conclusion., • Be aware of all contractors onsite, and their remit, and monitor activities accordingly., • Take ownership of all areas of responsibility and report effectively and openly at regular Board Meetings., • Take day-to-day responsibility for the supervision and deployment of all on-site staff ensuring they are clear about their roles and any specific tasks requiring execution., • Ensure an up-to-date SOP is maintained, available to all staff and regular training is provided. Provide feedback to the Managing Agent and the Board to inform on performance management and training., • Ensure a high level of customer service is provided by all concierge staff at all times, that all communications (e.g phone calls, emails) are answered appropriately and that all face-to-face communications are friendly and welcoming., • Ensure that all staff are well-presented in their uniforms and wear name badges. Ensure that all staff log on and off in accordance with requirements and any issues (including absenteeism, sickness or lateness) are reported promptly to the Managing Agent /recorded on the HR system., • Ensure that any temporary concierge, cleaning or maintenance staff are fully briefed and supervised to enable them to carry out their responsibilities., • Work with the HR team to ensure all absences are covered efficiently. Skills and Qualifications • High level of education with a special aptitude for English and Maths. A degree (or similar) in Business Administration or Estate Management is desirable, but not essential if an exceptional and proven track record of relevant past experience can be demonstrated. Relevant industry qualifications would be a bonus, • Computer literate and be competent in Word, Excel and PowerPoint or a modern equivalent, • Ambitious, dynamic and motivated, • Excellent Communication skills, • Competent negotiation skills are essential, • Demonstrate a “can do” attitude with excellent problem solving skills, • Previous experience in a Team leader role is essential with a proven track record of leading, managing, directing, supporting, and training staff, • Excellent references will be expected Person specification The conduct of duties needs to be of the highest standard and you must be presentable, smart, have an ability to communicate at all levels and build trust with the residents, the Managing Agent, and the Board. The right candidate will be enthusiastic, goal-orientated, highly organised and have strong interpersonal skills including a professional work ethic. Training: Training will be provided on the job internally, supplemented by external courses as required. Staff are encouraged to sit the IRPM exams at the earliest opportunity.

INTRODUCTION TO QUINTESSENTIALLY Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. JOB SUMMARY Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention. KEY DUTIES • Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored, • Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more, • Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy, • Providing quality suggestions at all times which exceed Member expectations, • Intensive & extensive phone and email-based correspondence, • Using a CRM system to log Member requests, actioning requests and updating Member information HOURS OF WORK 4 nights on, 4 nights off 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis. REQUIREMENTS • Must be fluent-spoken and written in English. French is advantageous., • Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure, • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals, • Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide, • Warm, friendly, calm, confident and courteous at all times, • Pro-active, energetic and positive attitude, • Strong IT & CRM systems skills, • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure OUR IDEAL CANDIDATE • Understands HNW lifestyles, expectations, needs and preferences, • Warm, friendly, calm, confident and courteous at all times, • Able to anticipate client needs and deliver intuitive and highly personalised solutions, • Pro-active, energetic, with a positive attitude, • Excellent team player, • Values privacy and confidentiality, • Passionate about travel, culture, and unique global experiences, • Strong IT & CRM systems skills, • Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure, • Strong networker and relationship builder WHAT YOU WILL GET IN RETURN • Hybrid working (role dependant), • Competitive annual leave allowance with a further increase due to long service, • Birthday Allowance – take your birthday off on us!, • Pension Scheme, • Angel Days: Additional paid leave to do charity work, • Long Service Awards – Increased employer pensions, sabbatical, private medical, • Life Assurance, • Study Leave, • Puppy friendly offices, • Social events in the office, • Season Ticket Loans, • Cycle to work scheme, • Discounts with a variety of retail and hospitality companies

MISSION: You will be in charge of generating sales in the UK to important clients whilst improving our gross margin. You will operate from our Chopard Flagship Boutique in London and you may also be assigned to a missions/s anywhere in the UK, or in the world. SALES ACTIVITIES IN THE BOUTIQUE • Sustain and further develop Chopard’s sales in the Boutique, • Exceed individual monthly targets set by the Boutique Manager, • Proactively work on developing sales leads and opportunities, • Negotiate special deals and minimise discount, • Communication with HO and Geneva to source client’s needs CRM ACTIVITIES • Ensure extra CRM activities at all time to build loyalty with new contacts, • Client introductions and increasing the client base at the New Bond Street Boutique, • Use of CRM tool (Salesforce), • Client management: data quality, • Campaigns / opportunities creations CLIENT PORTFOLIO DEVELOPMENT • Prospecting and developing new customer business outside the boutique, • Participate in Chopard events when asked, • Use footfall to quickly develop portfolio of clients, • Be ready to fulfil specific missions which can be outside the Boutique, • Develop relationships with UK Chopard Boutiques team members, • Act as ambassador for the brand, • Promoting Chopard brand and products, • Working on your existing portfolio you built throughout your years of experience, • VIP clients management, • Arranging factory visits to Geneva, • Developing a network of business providers including but not limited to: personal shoppers,, • tour guides, concierge services, chauffeurs, private members clubs, casinos,… CUSTOMER SERVICE / AFTER-SALES • Booking in of repairs, • Estimates approvals, • Follow-up with clients, • Closing of repairs MAINTAIN ALL ASPECTS OF BOUTIQUE OPERATIONS • Help towards daily / weekly activities of the Boutiques, • Run periodical physical stock inventory as per guidelines., • Completing of sales stats forms and daily sales sheets, • Display activities / Window dressing, • Upkeep of the Boutique cleanliness, • Opening / closures, • Insurance requirements checks / attention to Boutique security, • General administrative work

Electrical Installation Tutors / Electrical Trainers / Electrical Installation Teachers City & Guilds Training is expanding and we are currently recruiting in new locations. We are looking for Experienced Electrical Installation Tutors to join our friendly team. location: Purley CR8 2EJ • Salary: £38,855- £46,000 and £48,000 if appointed IQA, • Salaries can be negotiable and will depend on location, skills and experience. We are also keen to speak to the candidates who may not be looking for permanent roles and would like to consider contract arrangements. Are you ready to transform electrical training in the U.K.? If the answer is Yes, Join us at City & Guilds Training, a leader in Electrical training! We are a purpose driven organisation at City & Guilds Training – Electrical, with a commitment to changing the lives of our learners through developing their skills, every day. About us: City & Guilds Training – Electrical (formulary Trade Skills 4U) specialises in delivering a diverse range of electrical courses, catering to both seasoned electricians and newcomers to the trade. Our courses cover various levels in electrical installation and renewable technologies, ensuring a comprehensive learning experience. Why joining us and some of the reasons why our Tutors love working for us; • Meaningful Impact, • Reputable & Respected Organisation, • Supportive & Collaborative Culture, • Career Growth & Development, • Work-Life Balance & Stability, • Direct Industry Connection, • Student Focused Environment, • Competitive Salary and benefits City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; About the role: As an Electrical Installations Tutor, your role will encompass delivering practical and theoretical electrical training, aligning with company, and awarding organizations' guidelines. You'll handle courses such as C&G 2365 Level 2 & 3, C&G 2382, C&G 2391, C&G 2377, C&G 2921, as well as BPEC Solar PV and Battery Storages, while possibly developing training materials to meet specific requirements. Responsibilities: • Delivering high-quality electrical installation subjects consistently, • Assessing courses according to guidelines and maintaining accurate records, • Reviewing student performance and implementing necessary procedures, • Ensuring compliance with Health & Safety, Equality & Diversity policies, • Collaborating effectively within the team and with external parties About You: What you’ll need • Recent, relevant industry experience in domestic, commercial, and/or industrial Electrical Installation., • Minimum Level 3 Teaching qualification or equivalent, • Level 2 qualification in English and Maths, • Solid knowledge of Electrical and Science principles Level 3 Assessing qualification or equivalent. Level 4 Internal Quality Audit certificate or equivalent Additional Level 3 & 4 electrical qualifications like C&G 2396, C&G 2391, and/or green credentials (Solar PV, EV, EESS) We are looking for effective communicators and team players with good interpersonal skills. We would like you to be Self-motivated with the ability to manage projects independently. We are also looking for problem-solving attitude with a patient and controlled demeanour. Full UK Driving License is essential. All successful applicants will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK. In some of our locations we can consider offering the role to Trainee Tutors, so Experienced Electricians who would like to change their careers and go into education. If you are an experienced Electrician and would like to start working as a Teacher / Trainer / Tutor and if you want to find out more and see if we have an opportunity for you, do not hesitate to contact careers at city and guilds or apply here. If we can help, we will be in touch! What we offer • Competitive salary based on experience, • 25 days annual leave plus Christmas shutdown (not contractual) and bank holidays, • Excellent opportunities for personal development and career progression and friendly workplace culture, • Employee Assistance Programme (EAP), • Wellbeing and mindfulness app Wisdom, • Later life planning "Care Concierge" and Bereavement support, • Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching), • Free mortgage advice, • Eye Care Vouchers and Flu Vaccinations, • Enhanced pension, • Additional leave for volunteering, • Holiday Buy / Sell, • As our employee you can also access some other benefits that we can offer at discounted prices: critical illness cover, health assessment, dental insurance, travel insurance, Gymflex, Tastecard, Give AS You Earn, Cycle to Work., • All our Tutors will teach motivated learners who are interested in their success and for Electricians we offer a unique opportunity to transition your industry expertise into a fulfilling teaching career., • We provide a supportive and collaborative environment where you can thrive., • We are committed to continuous improvement and professional development. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.

What’s up? We’re VaynerMedia EMEA. We’re the regional arm of a global creative and media company obsessed with driving relevance for brands and shaping culture every single day. From Amsterdam to London, our teams are scrappy, social-first, and deeply connected to the pulse of the internet. We move fast. We experiment. We learn. We build. We care. That’s the Vayner way. The Pitch We’re looking for a Senior Manager, MarComms to help bring the VaynerMedia EMEA brand to life. Think: a social-native marketer who eats trends for breakfast (with tea, of course), thrives in a startup-paced environment, and is fired up about shaping our presence across the region. This role sits at the intersection of social, comms, and events. One day you’re shooting a behind-the-scenes TikTok on your phone; the next you’re planning a C-suite roundtable or coordinating an industry moment that gets people talking. You’ll be in the London HQ, but your influence will stretch across the region and into our global teams. If you love building brand fame, creating content that actually lands, and being at the beating heart of culture and advertising, you’ll feel right at home with us. What You’ll Own • All marketing and communications for VaynerMedia EMEA, from social storytelling to regional brand building to supporting local top of funnel new business, • Creating consistently excellent organic content for our owned channels (LI, IG, TT), • Planning and executing periodic events for clients, prospects, partners, and industry, • Managing relationships with key publishers and overseeing award submissions, • Working closely with local market teams and North America HQ to keep our narratives tight and our execution best-in-class You, in a nutshell You’re fearless, resourceful, and obsessed with social media. You know how to create momentum inside an organization and out in the industry. You have taste. You have initiative. And you’re not afraid to roll up your sleeves to make stuff happen. Must-Haves • 4 years of experience in marketing, comms, or a related role, • Ability to operate as a single contributor, with support from Growth lead, Global marketing teams, and local creative teams., • Ability to shoot, edit, and package excellent content from your phone, • Sharp copywriting skills across short and long form (from captions to press releases), • Comfortable planning or running executive-level events, • Fearlessness - thrives with speed, ambiguity, and experimentation Nice-to-Haves • Strong understanding of the marketing/advertising landscape, • A solid local network across brands, publishers, platforms, and Influencers, • Experience in PR or managing relationships with industry publications, • Background in advertising (agency, publisher, platform, production) If you’re excited by the idea of building something modern, meaningful, and culture-forward in EMEA, this is your seat at the table. Let’s get to work! Here’s how We Support You We regularly review our benefits and are committed to providing a comprehensive programme for our people. • Unlimited Holiday + 1 Day Birthday Leave, • Journey EAP - proactive and crisis support with life concierge services, • Enhanced Parental Leave, • Cycle to work scheme, • Employee Assistance Program (Financial, Mental and Physical Wellbeing), • Cash Plan with Medicash - Virtual GP, Skinvision, 24/7 Health and Stress Helplines, Discounted Gym, Medicash Extras, • Life Assurance, • Income Protection, • Group Personal Pension What you SHOULD KNOW about VaynerMedia Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun! We believe 100% that brands can be built on digital platforms and part of our model is built bottom up, flipping the traditional advertising model and process on its head. We don’t play to agency/industry norms and our culture and energy reflects that. Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you. VaynerMedia is an Equal Opportunity Employer. This means that VaynerMedia provides equal employment opportunities to all staff members and job applicants without regard to gender, pregnancy, marital or civil partnership status, gender reassignment, race, disability, sexual orientation, religious belief, part time or fixed term employment, age or any other legally protected class. Candidates must be authorised to work in The UK

We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our

Luggage Porter - Concierge - Knightsbridge, London. To tidy the luggage area and Concierge desk as required. To ensure all requests are the Concierge desk are handled in a professional and courteous manner.

Payroll Specialist Location: London Contract: 22 weeks Work Setup: Hybrid - 4 days in the office Who We Are Columbia Threadneedle Investments is a leading global asset manager offering actively managed equity, Fixed Income, and multi asset strategies across 17 countries. As an employer, it promotes a values driven, collaborative culture with flexible working, strong benefits, and a focus on client centric solutions. What You'll Do • Support end-to-end payroll processing for 24 EMEA and APAC countries using Papaya Global platform, • Complete and close out outstanding tasks from ongoing payroll projects to ensure timely delivery, • Participate in project meetings to align on priorities, updates, and stakeholder requirements, • Multitask across multiple regions and time zones to manage concurrent payroll cycles and deadlines effectively, • 1-2 years of hands-on payroll processing experience, • Proven experience in EMEA and APAC regions (mandatory), • Background in investment management preferred; financial services or investment banking also considered We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Tech Recruiter Location - London Cabot Square Offices Working Model - 5 days onsite Contract Length - Workforce Consultant or contract (12 Months) About Chase & The Accelerator Following the successful 2021 launch of Chase in the UK, JPMorganChase is continuing its aggressive expansion of the International Consumer Bank (ICB). We are now scaling our Accelerator businesses, internal ventures focused on 0-1 greenfield builds that will define the next phase of our European digital expansion. We operate like a series of high-growth fintechs, backed by the global scale of JPMC. We are looking for a hands-on, delivery-focused Recruiter to help us build the elite engineering teams that will power these new ventures. The Role This is a pure delivery-first role. You will be Embedded within the Accelerator teams, working directly with Engineering Leads and Founders to scale teams from scratch. Your "Book of Work" will be approximately 75% Software Engineering, specifically targeting top-tier talent within the Java and Kotlin ecosystem. You won't just be filling seats; you'll be hunting for engineers capable of building scalable, secure, and resilient digital banking infrastructure from the ground up. Key Responsibilities • Hands-on Sourcing: Proactively identify and engage "passive" top-tier engineering talent (Java/Kotlin) in the UK and European markets., • 0-1 Scaling: Partner with stakeholders to define requirements for greenfield roles where the blueprint is still being written., • End-to-End Delivery: Manage the full life cycle from initial outreach to closing, ensuring a "candidate-first" experience that mirrors the Chase brand., • The Tech Stack: Deep, nuanced understanding of the JVM ecosystem (Java/Kotlin). You know the difference between a "standard developer" and a "0-1 engineer.", • The Experience: Background in both high-growth FinTech/Startups and large-scale corporate environments. Able to navigate the speed of an accelerator while respecting the governance of a global bank., • The Mindset: A "delivery machine" who thrives in high-pressure, high-volume environments where "speed to hire" is critical., • Work on one of the most exciting digital banking projects in the world., • A long-term (12-month) stable contract with a highly competitive daily rate. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

Our Client are currently looking for an experienced Head Concierge to join their team at a luxury estate in Harrow.

We're looking for a Nutritional Therapist (Partner) to join the GMC team. Gay Man's Coaching is a fast-growing coaching company founded by former professional rugby player Keegan Hirst, dedicated to helping gay men transform their health, fitness and mindset. We work with nearly 200 members across the UK and US and we're expanding our services. We've just launched the Peak Performance Blueprint, a concierge blood work service for our members. A private nurse visits them at home, takes samples, the lab runs a comprehensive 56-biomarker panel, and then a qualified Nutritional Therapist delivers two 1-1 sessions to build a personalised nutrition and supplementation protocol around the results. That's where you come in. We're looking for a qualified, UK or US based Nutritional Therapist to partner with us on a contract basis to deliver those sessions and written action plans for our members. This isn't a 9-to-5. It's a flexible partnership with a community that genuinely cares about the people it serves. What we're looking for: • Qualified Nutritional Therapist, professionally registered in the UK or the USA, • At least 1-2 years of hands-on client experience, • Comfortable working with blood work data and building practical protocols, • Someone who values real results over generic advice, • Ideally has an interest in men's health and performance What we offer: • Flexible, contract-based work that fits around your existing practice, • A ready-made client base of motivated, engaged members, • Remuneration open to discussion based on your experience, • The chance to be part of something genuinely different

We are seeking an experienced Estate Operative / Caretaker to join a residential development, responsible for the day-to-day maintenance, repair and presentation of the estate. Key duties include: • Internal and external building maintenance, • Repairs, installations and replacement of damaged systems, • Painting, decorating, lighting and window maintenance, • Fitting hard-wired smoke and carbon monoxide alarms, • Ongoing inspections of common areas and building systems, • Working closely with concierge, management and external contractors, • Ensuring health & safety and statutory compliance, • Minimum 5 years’ property maintenance experience, • Multi-trade skills including plumbing, painting, carpentry and basic gardening, • Organised and practical problem-solver, • Able to respond to emergency issues when needed, • Reliable, personable and proactive, • Able to work independently and within a team

To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;. To log all resident written instructions under relevant apartment number on the concierge database;. We are currently recruitin

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

As the Estate Chauffeur / Concierge, you will be responsible for transporting residents safely and professionally between the development and key local transport and town centre locations, while also supporting the concierge team with day-to-day front-of-house duties when there are no chauffeur book

Mandarin Oriental Hyde Park is looking for a Spa Concierge to join our Spa & Wellness team. As a Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:.

Our Client are looking for an experienced Day Concierge to join their team at a luxury residential development based in West London.

Temporary Residential Concierge.

We are currently recruiting for a.This is an excellent opportunity for an experienced residential concierge who thrives in delivering exceptional service.We are seeking someone with outstanding written and verbal communication skills, confidence in handling emergencies or complaints, and the profes

A Day Concierge acts as the first point of contact, providing high-level security, reception services, and customer service for a residential property.

Support Concierge/Property Manager to keep health and safety standards to a maximum. Report defects / incidents (either observed or reported) to the Concierge/Property Manager. We are currently looking to recruit a Saturday Residential Concierge at a stunning site of 30 units in the heart of Hampste

Minimum of 1 year’s experience in a residential porter, concierge, or hospitality role. Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accountin

Temporary Residential Concierge ( Days ). We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential development in NW7 - 4 ON 4 OFF DAY SHIFTS. Temporary contract, primarily covering shifts STARTING ASAP TILL DECEMBER 2026.

City of London on a temporary basis. Temporary Head Concierge - Residential.

Experience in hospitality / concierge.

To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure, while experiencing traditional hospitality in the 4 red star environment of our country house hotel.To ensure guests arriving and leaving the building are greeted and helped in a pr

This is an excellent opportunity for an experienced and personable concierge professional who takes pride in delivering an exceptional resident experience and thrives in a high-end residential environment.

Ensuring the provision of excellent concierge services. Abbatt Property Recruitment are currently recruiting Temporary day and night Concierges for luxury residential developments located throughout London. As a Temporary Concierge you will be responsible for the delivery of the highest levels of cu

WearecurrentlyrecruitingforanEstateChauffeur/Conciergetojoinaprestigiousluxuryresidentialdevelopment. Thisisauniquedual-roleopportunityforaprofessional,personableandservice-drivenindividualwhoenjoysdeliveringanexceptionalresidentexperience.Thesuccessfulcandidatewillprovideadedicatedchauffeurserviceforresidentswhilealsosupportingthefront-of-houseteamwithconciergedutieswhenthedrivingserviceisnotinuse. Whatsonoffer: • Salaryof£27,000£28,000, • ChristmasBonus, • Overtimeopportunitiesavailable, • Opportunitytoworkwithinahigh-endresidentialdevelopment Thisrolerequiressomeonewhoispolished,reliable,flexibleandcommittedtodeliveringexcellentcustomerserviceatalltimes. KeyResponsibilities: • Provideaprofessionalandreliablechauffeurserviceforresidents, • Driveresidentsbetweenthedevelopmentandnearbytowncentre/transportlinks, • Collectresidentsfromthelocalstationandreturnthemsafelytothedevelopment, • Operatethechauf...

We are seeking a proactive and experienced Concierge to join our team at a new development in Ilford, Essex. Previous residential concierge experience.

,Role:Night Concierge (Residential Development) Location:Marylebone Job Type:Full-Time, Permanent? Working Hours:7pm - 7am, 4 on 4 off Salary:£31000 About Us:Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced, responsible and reliable candidate with previous experience working as a Residential or Hotel Concierge, to work at a high end boutique residential development inMarylebone,London Key Responsibilities: The Night Concierge will be have responsibility for the smooth running of the development and the well being of its residents. • Provide residents, visitors and guests with an outstanding, uncompromised and exceptional concierge experience at all times, • Be proactive in ensuring residents and their guests receive a warm, welcoming and engaging arrival and departure experience at the development, • Take ownership of the responsibilit...

We are committed to creating memorable experiences for every guest, every time and as our new Host Concierge you will provide that ever important warm and welcoming atmosphere for our guests. Previous experience in a customer-facing or concierge role, ideally within hospitality or luxury environment

Job Title: Director of Rooms – Luxury Hotel | Rooms Division Leadership We are recruiting a talented Director of Rooms to oversee all Rooms Division operations within a luxury hotel environment. This senior leadership role covers Front Office, Housekeeping, Concierge, and Butler Services, ensuring exceptional guest experiences, strong team performance, and smooth day-to-day operations. Benefits: Competitive executive-level salary Performance-based annual bonus Pension contributions Key Responsibilities: Lead and manage Rooms Division teams, ensuring high standards of service across all guest-facing areas. Oversee daily operations for Front Office, Housekeeping, Concierge, and Butler Services. Drive guest satisfaction by proactively addressing service issues and implementing improvement plans. Monitor performance KPIs, occupancy trends, and service metrics to maximise departmental efficiency. Ensure compliance with hotel brand standards, SOPs, safety procedures, and financial controls. Work closely with Engineering, Concierge, and senior leaders to ensure seamless hotel operations. Recruit, coach, train, and develop team members, fostering a culture of motivation and continuous improvement. Support budget management, cost control, and annual quality audits. Key Requirements: 4+ y...

Day Concierge (Residential Development). The Day Concierge will be have responsibility for the smooth running of the development and the well being of its residents.

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. Exciting Opportunity Alert! Join Rendall & Rittner as a Concierge!.