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  • Deputy Head Housekeeper
    Deputy Head Housekeeper
    1 month ago
    £26500 yearly
    Full-time
    London

    Deputy Head Housekeeper The Hotel The Leonard Hotel, awarded by the travel industry as one of the best boutique hotels in London, is located in the heart of the West End behind Marble Arch and just a few minutes’ walk from Hyde Park. The hotel offers 56 unique and quintessentially English style rooms and suites, in addition to a range of 15 gorgeous apartments for extended stays. Position Summary The Deputy Head Housekeeper supports the Head Housekeeper in managing the housekeeping department to ensure a consistently high standard of cleanliness, presentation, and guest satisfaction across the hotel. This role includes staff supervision, quality control, and operational support, stepping in for the Head Housekeeper when required, 40 hours per week including weekends. Key Responsibilities • Assist the Head Housekeeper in managing daily housekeeping operations., • Supervise, train, and motivate the housekeeping team., • Allocate room and cleaning assignments to staff., • Inspect guest rooms and public areas to ensure high standards of cleanliness., • Handle guest requests and complaints professionally and promptly., • Assist in staff scheduling and rota planning., • Monitor and manage stock levels of cleaning supplies, linen, and amenities., • Ensure compliance with health, safety, and hygiene regulations., • Report and follow up on maintenance issues with the relevant departments., • Strong leadership and team management abilities., • Excellent attention to detail., • Effective communication and interpersonal skills., • Problem-solving skills with the ability to remain calm under pressure., • Good organizational and time management skills., • Knowledge of cleaning techniques, products, and equipment., • £26500 per year, • Complimentary meal provided while on duty, • 28 days paid holiday per annum including bank holidays

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  • Hotel Manager £55000 - £60000 Yearly
    Hotel Manager £55000 - £60000 Yearly
    2 months ago
    £55000–£60000 yearly
    Full-time
    Richmond

    We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience

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