Guest service manager jobs in London

Coffee is something we are obsessive about at Artisan and pride ourselves in pulling the perfect espresso each time, with neurotic attention to detail. We roast our own coffee, at our specialty roastery Curious Roo Coffee Roasters, and also have our own coffee school - Artisan Coffee School in Ealing. Our Shop Manager will be working on the ‘floor’, making coffee, serving customers - and more importantly running the shop and motivating their team. Key Responsibilities To implement the strategic direction of Artisan as directed by the owners; To direct and guide the team to perform their duties and responsibilities to the best of their abilities; Work closely with the Head Barista and Head of Coffee to ensure team cohesiveness across the baristas; To help plan the weekly rosters in advance ensuring Artisan is always appropriately staffed and employees have the necessary skill set; To complete payroll and other admin duties; Recruit staff members, vetting CV’s and interviewing. Ensure that all new staff fit the criteria of the role and have the values that fit within Artisan; Ensure Artisan is always appropriately stocked placing all orders and monitoring wastages to ensure they are kept to a minimum; To train all new staff in the operations of Artisan so that they can deliver to their full potential within their job role; Act on behalf of Artisan and within Artisan’s best interests on all day to day issues and situations that may arise relating to the running of Artisan; To work with the owners in the development of Artisan; To ensure the shop floor is always managed effectively, prioritising firstly coffee; To ensure Artisan is equipped and ready for the busy trading times to ensure the smooth running of Artisan during this peak time; To be the channel of communication for all information relating to customer feedback and staff issues to the owners and make solutions and suggestions were applicable. To ensure Artisan follows all health, safety guidelines for the workplace and all products.

We are looking for experienced, ambitious, capable and driven Italian Speaking Manager to join our team. Trevi Italian Tiramisu is our well known pasty shop in South Kensington that sets an atmosphere of relaxation offering carefully created Italian cakes using fresh ingredients. You will be responsible for delivering consistent high quality friendly & organised service, great team management & welfare, daily health & safety due diligence, stock controls, health & safety, communication. You’ll working to the direction of Manager to help create a brilliant experience for our customers and importantly maintaining and building on a great working environment for everyone in the business Job Type: Full-time Job Types: Full-time, Permanent Salary:up to £38000. 00 per year

Join our team at Figo, a renowned dining establishment committed to delivering exceptional culinary experiences and impeccable service. Located in the heart of Stratford, we specialize in italian cuisine. As we continue to uphold our reputation for excellence and expand our operations, we are seeking a talented and dedicated Restaurant Manager to lead our team to continued success. Position Overview: As the Restaurant Manager, you will play a pivotal role in overseeing the daily operations of our restaurant, ensuring the highest standards of service, hospitality, and guest satisfaction. You will lead by example, inspire your team, and uphold our commitment to delivering memorable dining experiences. Key Responsibilities: Manage all aspects of restaurant operations, including staffing, training, scheduling, and performance management. Maintain a strong presence on the floor, engaging with guests and ensuring their needs are met promptly and courteously. Lead and motivate the front-of-house team, fostering a culture of teamwork, professionalism, and excellence. Monitor and enforce compliance with company policies, procedures, and health and safety regulations. Optimize operational efficiency, including inventory management, cost control, and maintenance of equipment and facilities. Develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience. Handle guest inquiries, feedback, and complaints in a timely and effective manner, striving to exceed expectations and resolve issues with diplomacy and tact. Collaborate with the culinary team to maintain high standards of food quality, presentation, and consistency. Qualifications: Minimum of 3 years of experience in a managerial role within the restaurant industry. Proven track record of success in managing restaurant operations, achieving financial targets, and delivering exceptional customer service. Strong leadership skills with the ability to inspire and motivate a diverse team. Excellent communication and interpersonal abilities, with a customer-centric approach. Detail-oriented with strong organizational and problem-solving skills. Proficiency in restaurant management software and Microsoft Office Suite.

🌟 Join the Culinary Symphony: Restaurant General Manager Wanted at Paesan Crouch End! 🌟 Are you a maestro of hospitality, ready to conduct a culinary orchestra in the heart of Crouch End? Paesan invites you to take center stage as our Restaurant General Manager, orchestrating an unparalleled dining experience that transcends expectations. About Us: Paesan Crouch End isn't just a restaurant; it's a gastronomic celebration, a fusion of Italian passion and community warmth. Nestled in the heart of Crouch End, our establishment has become a cherished destination for those seeking an authentic and memorable culinary journey. Your Role: Restaurant General Manager As the Restaurant General Manager, you will be the virtuoso behind the scenes, responsible for harmonizing the elements that make Paesan Crouch End a culinary gem. Your duties include: - Leadership Excellence: Lead, inspire, and cultivate a team of passionate individuals dedicated to delivering exceptional service. - Operational Mastery: Navigate the intricacies of day-to-day operations, ensuring efficiency, quality, and a touch of innovation. - Guest Experience: Craft a symphony of flavors and ambiance, ensuring every guest leaves with a melody of satisfaction. - Innovative Vision: Infuse creativity into our offerings, staying ahead of culinary trends and elevating the Paesan experience. - Financial Wizardry: Manage budgets, resources, and financial aspects with precision, contributing to the continued success of our establishment. Qualifications: - Proven experience as a General Manager in the restaurant industry, or an assistant General Manager ready to step up. - -Must be hands on just like the Ops and Director are. - Exceptional leadership and organizational skills. - Passion for delivering extraordinary customer experiences. - Excellent communication and interpersonal abilities. - Proficient in financial management and budgeting. - Staff Training Master Perks: - Competitive salary and benefits. - Opportunity to shape the culinary identity of Paesan Crouch End together with the Head Chef and Ops. - Join a passionate and dynamic team in a thriving community. Ready to compose a culinary masterpiece? Send your resume and an inspiring cover letter. Join us at Paesan Crouch End, where every meal is a note in the grand composition of culinary artistry! 🍽️🎶

Mucci’s is a stunning Italian Restaurant & Bar in the heart of Chelsea – King’s Road. We are recruiting for a Restaurant Manager with relevant experience working in high quality restaurants. The Restaurant Manager will be responsible for: · Restaurant set-up operations · Lunch & Dinner service · Restaurant closing operations · Orders & stock management · FOH rota · Bookings & Events · FOH staff recruitment & training · Labour cost control If you are looking for the next step in your career and want to join a growing business with lots of opportunity don't hesitate to apply now!

Are you into healthy food, and you have passion for people? We are looking for a Full Time Night Shift Kitchen Supervisor to join our great family! Salary up to £15.50 (including £1 weekly bonus after initial training). Interested? Contact us, we will try to call you back asap. Immediate Start!

We are looking for ambitious, capable and driven Italian Speaking Managers to join our team. Ci Tua in Notting Hill is a small size restaurant that offers authentic Roman cuisine. You will be responsible for delivering consistent high quality friendly & organised service, great team management & welfare, daily health & safety due diligence, stock controls, rota , health & safety, reservations & communication. You’ll working to the direction of Operation Manager to help create a brilliant experience for our customers and importantly maintaining and building on a great working environment for everyone in the business Job Types: Full-time, Permanent Salary: Up to 40/k per year Free postSponsor job Job Type: Full-time

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be fun, pay attention to detail and solve problems with a smile! The ideal candidate will have a passion for food, excellent leadership skills, and a commitment to delivering a top-quality dining experience to our customers. Key responsibilities: · Manage kitchen staff and coordinate food orders. · Supervise food preparation. · Monitor food temperatures for quality. · Oversee kitchen administration to ensure policy compliance. · Lead by example, promoting high standards of conduct and performance. · Train employees for safe equipment operation and handling of materials. · Ensure all food items adhere to our recipe, preparation, and portion standards. · Place food and equipment orders. · Maintain a clean work environment and enforce preventive maintenance measures. Your benefits: • A generous 50% discount at any Urban Greens location. • Enjoy a complimentary meal during your shift. • Uniforms will be provided. • You'll have the benefit of 28 days of annual leave. • Choose between full-time or part-time positions, all with the security of permanent contracts. • Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. • Competitive salary. • Mainly Monday- Friday.

Come and work in our lovely pizza restaurant in the heart of the Brent Cross Town development. We are looking for warm, friendly people to join our small team serving the neighbourhood guests. As a supervisor you will need to command our team in the days service. Our new supervisor will also need to cover other members of management within our site which includes a coffee shop on the same estate. Experience making coffee is helpful but training can be given. A positive attitude and a smile is essential! We are open 7 days per week and get very busy over the weekends so Saturday and Sunday availability is essential but we will always try to give you at least one weekend off per month.

Are you into healthy food, and you have passion for people? We are looking for a Full Time Kitchen Supervisor to join our great family! Salary up to £14.50 (including £1 weekly bonus after initial training). Interested? Contact us, we will try to call you back asap. Immediate Start!

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We only do salads, but we do them the best! We are now looking for team players who are outgoing and have a positive spirit! We would like you to be fun, pay attention to detail and solve problems with a smile! The ideal candidate will have a passion for food, excellent leadership skills, and a commitment to delivering a top-quality dining experience to our customers. Key responsibilities: · Manage kitchen staff and coordinate food orders. · Supervise food preparation. · Monitor food temperatures for quality. · Oversee kitchen administration to ensure policy compliance. · Lead by example, promoting high standards of conduct and performance. · Train employees for safe equipment operation and handling of materials. · Ensure all food items adhere to our recipe, preparation, and portion standards. · Place food and equipment orders. · Maintain a clean work environment and enforce preventive maintenance measures. Your benefits: • A generous 50% discount at any Urban Greens location. • Enjoy a complimentary meal during your shift. • Uniforms will be provided. • You'll have the benefit of 28 days of annual leave. • Choose between full-time or part-time positions, all with the security of permanent contracts. • Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. • Competitive salary. • Mainly Monday- Friday.

Full time grill chef/supervisor required for busy market stall in Hackney Wick. Oversee busy periods and work along side General Area Manager. Small menu with good pay and staff food provided.

Brew’s is a new coffee shop and bar located on Camden High Street and is in partnership with Camden Open Air Gallery. COAG is a platform champion budding artists, musicians, creatives, and entrepreneurs, crafting a dynamic and singular hub which focuses on propelling the careers of what we foresee as the next wave of high street innovators whilst shining a spotlight back on Camden. We want to make Camden epicentre for the next generation of creatives and out of the box thinkers to home their skills and launch their careers. At the heart of this is a focus on Community, A coffee shop can be the cornerstone of a community where you run into people, where you can come and relax and that’s what BREW’S is here to do for Camden high street. Job Overview: As the Coffee Residency Manager, you will oversee the daily operations from making the coffee through to the marketing and tik Tok pages. This role requires a dynamic leader who can manage coffee service excellence while integrating smoothly with gallery events and exhibitions. You will ensure operational efficiency, exceptional customer service, and align coffee operations with our artistic and cultural events. Key Responsibilities: Operations and Coffee Management: Manage daily operations ensuring integration with gallery activities. Supervise all aspects of coffee preparation and service, ensuring compliance with health standards. Develop and maintain systems for inventory and supply chain management. Staff Management: Coordinate staff scheduling, training, and manage all HR related activities. Build a team culture that supports BREW’s ethos and customer service standards. Financial Management: Oversee financial transactions and maintain accurate records. Prepare financial reports and analyses for internal use and compliance. Marketing and Customer Engagement: Develop and execute marketing strategies that complement the gallery’s themes and attract a diverse clientele. Engage customers through educational events like coffee tastings and workshops. Quality Control: Uphold BREW’s standards of coffee quality and customer service. Implement continuous improvement practices for product and service offerings. Supplier and Community Relations: Maintain robust relationships with suppliers, emphasizing sustainable and ethical sourcing. Work with local community groups to enhance the gallery’s community integration. Requirements: Proven experience in coffee shop management or similar roles. Strong leadership skills and the ability to manage teams effectively. Excellent organisational and multitasking abilities. A passion for coffee, with extensive knowledge of coffee brewing techniques. Experience in event management or working in a culturally vibrant environment is a plus. Financial literacy, with experience in budgeting and financial management. Excellent communication skills, both verbal and written. If you don't have all the above, but think you are still a good fit for the job please still apply! What We Offer: The opportunity to work in a unique, young, and diverse team in a dynamic environment where coffee, music, fashion and art intersect. A competitive salary and comprehensive benefits package. Opportunities for professional growth and development within the coffee and art sectors.

Oita, Japanese Restaurant in Wood Green is recruiting experienced and professional Restaurant Floor Manager to assists in coordinating all Front of House operations. Position for 48 hours a week including all weekends. Skills required: - Currently working at Restaurant Management level - experienced in a fast-paced and high-volume restaurant - Have a good understanding of business operations - great customer service - excellent communication skills - problem solving - clean and organised - hard working and humble Rewards: - 28 holidays - 2 days off - 30% Discount on food when dining with friends or family - Meals on Duty - Job training and excellent internal growth opportunities - Flexible Schedules - 50% Discount at Green Rooms Hotel

Oita, Japanese Restaurant in Wood Green is recruiting experienced and professional Restaurant Assistant Manager to assists in coordinating all Front of House operations. At least 2 years of experience. Full time position 48 hours a week including all Fridays, Saturdays and Sundays. Skills required: - Currently working at Restaurant Management level for a minimum of 2 years - experienced in a fast-paced and high-volume restaurant - Have a good understanding of business operations - great customer service - excellent communication skills - problem solving - clean and organised - hard working and humble Rewards: - 28 holidays - 2 days off - 30% Discount on food when dining with friends or family - Meals on Duty - Job training and excellent internal growth opportunities - Flexible Schedules - 50% Discount at Green Rooms Hotel

We are looking for restaurant manager with the roles of Recruiting, training and supervising staff. Agreeing and managing budgets. Creating staffing rotas. Planning menus. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Overseeing stock levels and ordering supplies. Handling customer enquiries and complaints. Taking reservations. Greeting and advising customers. Problem solving. Preparing and presenting staffing/sales reports. Keeping statistical and financial records. Assessing and improving profitability. Liaising with customers, employees, suppliers, licensing authorities and sales representatives. Making improvements to the running of the business and developing the restaurant

1833 is seeking new leadership for its front-of-house team, to support the growth of our restaurant, cocktail bar and sunny terrace in Southwest London. We're pretty particular but if you have a can do attitude, are keen to learn and develop, and have high attention to detail, we'd probably get on well. We want people who are really passionate about guest experience. You must have management or supervisory experience for this role, and be a proven leader who is also capable of managing bar, tenders, baristas, runners and wait staff. We look for people our staff and guests love interacting with. The skills can be taught to a degree, but personality, attitude and teamwork is everything. It’s definitely your work ethic and passion that counts most. You should be focussed about delivering great service every time, enjoy a challenge, thinking on your feet, thrive in fast paced environments and be confident talking to customers. Our clientele is educated and discerning and they know good service from bad. As a relatively new venue, this role offers lots of opportunities for progression, as well as ongoing development and training. The basics of the role: - Start in April 2024 - 3-5 days per week full or part time applicants can be considered (most work between Weds - Sun) - Day and night shifts as required although this is largely a day manager role - At least one weekend shift is required - Based in London, SW4 (Clapham Common) - Competitive salary PLUS tips and tronc. What we can offer you in return: A unique working environment focussed on training, development and a strong desire to ‘just be better’. This ethos fuels everything we do for employees and customers, and delivering great service relies on us engaging our team and ensuring they are well taken care of. If you are looking for a new challenge or know someone who might suit this fantastic role, please do get in touch with a CV as soon as possible.

Want to be part of a global brand with countless opportunities? Amazonico London is on the hunt for an Assistant Restaurant Manager to join the family. Situated in the heart of Mayfair on Berkeley Square, Amazonico encapsulates the spirit of an adventure through the Amazon River—the vibrancy, the abundance, the intrigue, and the excitement. Our inspiration is founded in Latin America and runs through everything we do. From the seamless blending of our menus inspired by the countries of the Amazon but also the unique Asian and Mediterranean communities that inhabit them to music being the beating heart of our experience. We are a fun family of passionate individuals with a shared mission to give our guests the most exciting experience. Employee Benefits: - Competitive salaries - Global career progression with opportunities for high performers to experience new openings – Europe, USA, Middle East, and many more to come! - Opportunity to expand your skills with the support of experience management - Subsidised short or long-term housing provided by the company to all new starters moving to London in a prime London location (Only eligible to successful candidates outside of London and residing in the UK) - Internal training and succession plans for rapid promotion. - Education rewards - Access to Perkbox and enjoy a range of discounted and offers across well-known brands - Superb quarterly bonuses schemes - Refer a friend bonus - Staff meals (3 x per day) - Shoes & uniform provided or Management annual tailored suit allowance (role specific) - Flexible working scheme & 28 days of holiday per annum - Staff & family member dining discount across the company’s global portfolio Have you got what it takes to join us in the jungle as a Assistant Restaurant Manager? As our Assistant Restaurant Manager, you will recognise that Amazónico's world-class service is due to the exceptional quality of our staff. We carefully pick our workers to ensure they have the necessary abilities and attention to detail to match our brand's expectations and objectives. Your responsibilities at Amazónico will require you to be responsible, truthful, work effectively in a team, demonstrate initiative, and remain adaptable. You will be adequately compensated for your abilities and experience. We continue to attract the best because of our excellent benefits and possibilities for professional and personal development. It would be essential to have previous experience in a high-volume environment. Interested in being part of our vibrant and exciting team? Send us your CV, and let's have a chat! In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you believe you have the warmth, passion, and enthusiasm we want to hear from you! What are you waiting for? It’s time to start your London adventure and join the Amazonico family as an Assistant Restaurant Manager!

to start up my kitchen I need someone to do my numbers, start up my business. TO hire, train, do the stock, orders, financial plan, the orders management.

Experienced hands-on restaurant supervisor required, immediate start. family-run Italian restaurant based in Notting Hill Gate. Good knowledge of Italian wines and cuisine. Team leader with a great personality. The job is more floor based than office based, however basic IT skills and use of EPOS software is essential. Opportunity to progress to a Manager position

About Native Places We are a group of apartment hotels, 4 of them located in London in key locations such as Bankside, St Paul area and Hyde Park and the rest in Manchester and Scotland. Join the team & be part of our journey!! Right now we are looking to find our next Kitchen Supervisor to join our Front of House Team In London, for our property located in St Paul Cathedral area- Native Kings Wardrobe. We are on the way to open at the end of April our Deli Counter- in a few words a food and beverage offering for our hotel guests with a simple and welcoming service. Counter is the new addition at Native King's Wardrobe. Our guests' first sense of arrival, is a reception, hotel lobby, cafe and counter deli during the day, serving small plates and drinks in the evening. We will serve classic cafe shop staples for breakfast, nourishing salads & sandwiches for lunch, and yummy small plates in the evening to complement a selection of wines, beers and classic cocktails. What the job entails? ·Oversee the ordering of food supplies and kitchen equipment, ensuring optimal stock levels at all times. ·Maintain accurate records of inventory and conduct regular stock checks to minimise wastage and maximise efficiency. ·Coordinate food preparation activities to ensure timely service and adherence to quality standards. ·Assist in the development and implementation of new menu items, ensuring the alight with our culinary vision and customer preferences ·Assist in the development and implementation of new menu items, ensuring they align with our culinary vision and customer preferences. ·Monitor kitchen operations to ensure compliance with health and safety regulations and food hygiene standards. ·Prepare and assemble a variety of food items, including salads, sandwiches, pastries and small plates. ·Follow recipes and ensure food quality meets established standards. ·Maintain cleanliness and organisation of the kitchen. ·Build positive and productive working relationship with colleagues across the business. Experience: ·Previous experience in a similar role, within hospitality industry ·Demonstrable experience of working in a customer-facing role ·Experience of working within the hotel / hospitality / travel sector ·Strong, proven track record of delivering exceptional guest service As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us: 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester. Friends & Family discount on Native stays. 6 days Company Sick Pay / year Cycle to work scheme. Number of Holidays increasing with years of service (1 day per year). Meals on duty Employee of the month perks Recommend a Friend scheme If you're as passionate as we are about providing exceptional service, we'd love to hear from you! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: - Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. - Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. - Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment. - Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. - Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. - Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. - Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements: - Previous experience in the specialty coffee industry or a similar managerial role. - Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques. - Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship. - Proven leadership abilities with a track record of effectively managing and developing a team. - Exceptional customer service skills with a friendly and approachable demeanour. - Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. - Strong problem-solving abilities and the capacity to make sound decisions under the pressure. - Flexible availability, including weekends and holidays. - A positive attitude, a willingness to learn, and a strong commitment to teamwork. - Food handling certification and knowledge of health and safety regulations is a plus.

Dreaming of a career where you can blend your passion for the arts with community engagement? Look no further! SCRUM Theatre is seeking a highly organised and proactive Venue Manager to oversee the maintenance, operations, and safety of our new premises in Hammersmith and build relationships with communities who are underrepresented in the arts. The Venue Manager will play a pivotal role in fostering connections with local community groups in Hammersmith, as well as artists across London. They will also ensure the smooth functioning of all facilities and operations in the building, oversee all security and safety protocols, and manage relationships with stakeholders associated with the building. You’ll also be a key member of SCRUM’s democratic collective of theatremakers, as we build an exciting new theatre company and charity focused on making better theatre in better ways for the future. Individuals who may not yet have experience in the theatre industry are welcome to apply. We have secured a two-year ‘meanwhile’ lease on a premises comprising 4 large rehearsal rooms, two performance spaces, and a shared co-working space. This position is initially contracted for 3 months, with the aim of transitioning into a long-term role within the charity. The Venue Manager will work 3-5 days a week for the first month to help turn an empty space into a vibrant arts hub. Following that, you will work 2-3 days per week to oversee running and maintenance of the building after we open to the public, as well as acting as point person for our booking system, managed in collaboration with Theatre Deli. The total salary over 3 months will range between £4200 and £6600, as well as monthly bonuses of £112.50. (For more info, see "About SCRUM's pay structure" below.) About SCRUM Theatre SCRUM Theatre is a year-old CIO committed to pioneering better standards for making theatre at a time of crisis in the industry, as well as providing free-to-access arts training for under-served communities. We’re a group of 9 interdisciplinary artists, trained at leading theatre schools all over the world, including the Yale School of Drama, École Jacques Lecoq, and Bristol Old Vic Theatre School, with experience in theatre, film and television. We’re championed by an expert team of the country’s leading theatre-makers, including Adrian Lester, Nicholas Hytner, Lyndsey Turner, Declan Donnellan, and Nick Ormerod. Projects in the upcoming year include: - Transforming an empty building in London into a pop-up theatre training hub for developing artists, with a 50-session programme across the year - Touring "Twelfth Night" to community venues in postcodes identified by DCMS and ACE as under-funded for the arts - Delivering our workshops for young artists in each of the communities we visit - Delivering live and digital resources to schools in these target postcodes About SCRUM's pay structure All SCRUM staff are paid the same day rate of £150p/d. Certain roles involve taking responsibility for the charity's KPIs, therefore to reflect the higher level of labour involved, those roles receive a fixed ‘Accountability Bonus’ at the end of each month. These bonuses are taken from a pool allocated by the Board, agreed together by the collective, and reviewed by the collective on a quarterly basis. Job Requirements We are looking for individuals who have one or more of the following qualifications: - Proven experience in facilities management or a related field, with a strong understanding of building systems and maintenance best practices. - Bachelor's degree in Facilities Management, Business Administration, or related field. In addition, our Venue Manager should ideally have: - Experience in managing accessible spaces, or a willingness to learn and adapt to support individuals with accessibility needs. - Experience working with community groups or arts outreach programmes, or a genuine interest in engaging with under-served and under-represented communities. - An appreciation for the mission and charitable objectives of SCRUM. - A keenness for collaboration and a desire to work within a collective. - Good organisational and time management skills, with an eagerness to develop these further and the ability to manage multiple tasks simultaneously. - Good communication and interpersonal skills, with a readiness to engage effectively with various stakeholders, including staff, tenants, vendors, etc. - An awareness of relevant building regulations and a willingness to learn about compliance standards, including health and safety regulations. - An up-to-date DBS Certificate. The following would be desirable: - Familiarity with the UK theatre industry - Familiarity with Google Workspace - Resident in the Borough of Hammersmith and Fulham - An ability to communicate specialist information in an accessible way to individuals with less expertise Job Responsibilities In the 3-month period of the contract, you will: - Develop and manage relationships with artists and groups from the local community and the Greater London area, with a particular focus on demographics who are under-represented in the theatre. - Oversee the day-to-day operations and maintenance of the building, including plumbing, electrical, and security systems. - Develop and implement maintenance schedules to ensure the cleanliness, safety, and functionality of the building and its facilities. - Coordinate with external hirers and contractors for repairs, renovations, and maintenance projects. - Liaise with landlords to address building-related issues and ensure compliance with lease agreements. - Conduct regular inspections to identify and address any maintenance or safety concerns. - Manage building security protocols, including access control systems, surveillance cameras, and alarm systems. - Maintain accurate records of maintenance activities, inspections, and repairs. - Develop and manage the building's operating budget, including forecasting expenses and identifying cost-saving opportunities. - Collaborate with others in SCRUM to ensure that the building meets the needs of staff, tenants, and visitors. - Respond to emergencies and address any issues that may arise outside of regular business hours. - Stay informed about relevant regulations and compliance standards related to building operations and safety. - Arranging front desk staffing and appropriate training for your team. Following the end of the 3-month contract, the Company Artists and Board of Trustees will review the success of the Venue Manager’s projects, and the Venue Manager will give feedback to the Company and Board about their experience in the role, constructive criticisms of the organisation, and plans for how to shape the role in future. Should the Venue Manager, Board, and Company Artists all agree, an extended contract will be offered and the position will transition into a long-term role. How to apply We are interested in applicants from a wide variety of life experiences and skills to join our team. We especially encourage applications from candidates who identify as Global Majority, disabled, and/or LGBTQIA+. To apply, please provide a CV along with a page-length cover letter which details your fit for SCRUM’s values. We also welcome video or audio applications of no more than 5 minutes in length, or any alternative formats that would be more accessible to you. Please note the closing date for applications is Monday 29th April 2024.