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  • Customer Service Manager
    Customer Service Manager
    27 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Care Manager
    Care Manager
    2 months ago
    £40400 yearly
    Full-time
    Hayes

    Job Overview: We are seeking an experienced and dedicated Care Manager to oversee and coordinate our residential, day, and domiciliary care services. The successful candidate will ensure that our services meet the highest standards of care, comply with regulatory requirements, and align with our organization's values and objectives. Key Responsibilities: Service Management: 1. Oversee the daily operations of residential, day, and domiciliary care services., 2. Ensure the delivery of high-quality, person-centered care that meets individual client needs., 3. Develop and implement care plans in collaboration with clients, families, and healthcare professionals. Staff Leadership: 1. Recruit, train, and manage care staff, fostering a supportive and effective team environment., 2. Conduct regular staff evaluations and provide ongoing professional development opportunities. Compliance and Quality Assurance: 1. Ensure services comply with all relevant legislation, regulations, and standards., 2. Monitor and evaluate service delivery, implementing improvements as necessary. Financial Oversight: 1. Manage budgets effectively, ensuring resources are used efficiently., 2. Monitor financial performance and implement cost-control measures. Stakeholder Engagement: 1. Build and maintain positive relationships with clients, families, staff, and external agencies., 2. Represent CareX Group in meetings with regulatory bodies and other stakeholders. Qualifications and Experience: 1. Proven experience in a managerial role within the care sector., 2. Relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care)., 3. Strong knowledge of care regulations and standards., 4. Excellent leadership, communication, and organizational skills., 5. Ability to manage budgets and resources effectively. What We Offer: 1. Competitive salary and benefits package., 2. Opportunities for professional development and career progression., 3. A supportive and collaborative working environment., 4. The chance to make a meaningful difference in the lives of our clients.

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  • Security Installation Technician
    Security Installation Technician
    2 months ago
    Full-time
    London

    In this hands-on role, you will be primarily responsible for the installation, testing, and proactive maintenance of both CCTV and access control systems. You will work closely with project managers and fellow engineers to ensure all assignments are completed efficiently, on time, and uphold our high standards of quality and compliance. Key Responsibilities • Installation & Configuration: Install, configure, and thoroughly test new CCTV (IP and analogue) and access control systems., • Quality Assurance: Ensure all installed systems meet specific client requirements and comply with all relevant industry and regulatory standards., • Maintenance & Support: Conduct routine system maintenance, fault finding, and advanced troubleshooting on existing installations., • Documentation: Prepare and maintain detailed, accurate documentation and reports for all installation and maintenance activities., • Client Management: Liaise professionally and effectively with clients on-site to understand requirements, provide updates, and ensure customer satisfaction., • Team Collaboration: Work collaboratively with colleagues to ensure seamless project handovers and operational continuity. Skills and Experience Required • Proven Experience: Demonstrated professional background in the installation and maintenance of modern CCTV and access control systems., • Technical Knowledge: Strong working knowledge of current security system technology, networking, and components., • Safety & Compliance: Excellent understanding of UK health and safety regulations relevant to site work. (Possession of a CCNSG Passport is a distinct advantage, but training will be supported for the right candidate)., • Professional Conduct: Ability to manage time effectively, meet strict project deadlines, and work independently with minimal supervision., • Interpersonal Skills: Exceptional communication and interpersonal abilities for both teamwork and client interaction., • Mobility: A valid driving license is essential for this field-based role.

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  • Kitchen consultant
    Kitchen consultant
    2 months ago
    £12.21–£20 hourly
    Part-time
    London

    We are seeking an experienced and creative Kitchen Consultant / Chef Consultant to help develop and elevate our culinary operations. This role is ideal for a professional chef who excels in menu development, recipe creation, kitchen setup, and hands-on training. Key Responsibilities: Menu Development: Create a well-structured, cost-effective, and concept-appropriate menu, including signature dishes, seasonal items, and specialty offerings. Recipe Creation & Standardization: Develop clear, consistent recipes with detailed preparation steps, portion sizes, and plating guidelines. Culinary Training: Provide one-on-one or team training on preparing each dish, including cooking techniques, ingredient handling, timing, and presentation. Kitchen Workflow Optimization: Assess current kitchen operations and recommend improvements for efficiency, safety, and quality control. Ingredient Sourcing & Costing: Guide the selection of suppliers, help with ingredient costing, and ensure recipes meet profit-margin targets. Quality Assurance: Establish standards for taste, presentation, prep work, and cleanliness to maintain a consistent dining experience. Operational Support: Assist with menu launches, kitchen organization, and developing prep lists or station guides. Qualifications: Proven experience as a chef, culinary consultant, or kitchen trainer. Strong knowledge of culinary techniques, menu engineering, and kitchen management. Ability to teach and communicate clearly, even to beginners. Creativity with food presentation and recipe development. Strong organizational and problem-solving skills. Ideal Candidate: A chef who is passionate about teaching, innovative in the kitchen, and capable of turning a culinary vision into a well-executed, profitable menu.

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