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  • Commercial Operations Manager
    Commercial Operations Manager
    8 hours ago
    Full-time
    London

    ABOUT RATED PEOPLE At Rated People, we’re proud to be the UK’s leading online marketplace connecting homeowners with skilled local tradespeople. With more than 10,000 tradespeople across the country covering 200+ trades, we make it easy for homeowners to find trusted professionals—and for tradespeople to grow their reputation and business. We’ve been doing this for almost 20 years, and 95% of work booked through our platform is rated 4 stars or higher. We’re all about building trust, streamlining the process, and helping both sides get the job done right. THE ROLE A new role here at Rated People, a Commercial Operations Coordinator supports the smooth delivery of sales operations and customer onboarding, helping our teams drive engagement, retention and growth. Working closely with Sales, Account Management and other internal teams, you’ll ensure operational excellence, accurate reporting and outstanding customer experiences throughout the lifecycle. Sales Operations & Reporting • Track, monitor and report sales performance and key metrics to management. Maintain visibility of team KPIs and escalate performance gaps early., • Help maintain pipeline and account hygiene across systems and tools, ensuring account data is accurate and up to date., • Support monthly forecasting, account mapping and loyalty or engagement initiatives., • Prepare and distribute agreed reports in advance of effective dates., • Partner closely with management to ensure the team follows daily routines, sales processes and strategic objectives., • Administration & Order Management, • Provide Support and assist with processing customer orders, quotations and contracts accurately and on time., • Ensure all outstanding orders are fulfilled and invoiced each month., • Maintain sales documentation, manage renewal cycles, prepare quotations and support retention activities., • Customer Engagement & Coordination, • Act as the liaison between Sales and other teams such as Marketing, Customer Success, Finance and Product., • Provide ad-hoc customer support, resolving issues promptly within business policies and standards., • Attend customer review meetings and support quarterly business reviews (QBRs)., • Identify and generate incremental business opportunities through strong relationship management and upsell awareness., • Support the rollout of new plans, customer journeys and engagement programs., • Team Collaboration, • Support team meetings and “buzz” sessions to maintain engagement and communication., • Work closely with management to ensure consistent execution of daily routines, follow-ups, processes and playbooks., • Monitor adherence to operational standards and highlight areas requiring training or correction., • Help coordinate onboarding and training for new team members., • Provide cover and support for colleagues when needed, ensuring continuity of service., • Encourage a culture of accountability, structure and continuous improvement. Skills & Experience • Proven experience managing customer relationships in a pre- and post-sales environment (onboarding, customer success, or account management)., • Strong understanding of sales processes and customer success principles., • Excellent verbal and written communication skills., • Highly organised, detail-oriented and able to manage multiple priorities., • Analytical mindset with the ability to interpret data to drive decisions., • Proficient in Microsoft Office (especially Excel) and CRM systems., • Collaborative, proactive and adaptable with a commercial mindset. Don’t be put off if you do not meet 100% of the skills and experience - far more important to us is an inquisitive mindset, willingness to learn and a can-do attitude. WHAT CAN WE OFFER YOU? We’re proud to offer an environment perfect for creativity, fun and sharing ideas. We offer a competitive salary and a generous range of benefits: • Hybrid working (2 days per week in our Shoreditch office), • 25 days’ holiday (plus one day for every year of service, capped at 30 days), • Strong and inclusive company culture we all shape and take ownership and pride in, including companywide events, surprise and delights, roundtables and culture clubs, • Private medical insurance (including mental health and virtual GP), • Enhanced Parental leave, • Cycle to work scheme, • Life assurance, • Travel loans, • Enhanced parental leave policy Apply Here:

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  • Waiter/Waitress
    Waiter/Waitress
    11 hours ago
    $15.21–$16.21 hourly
    Full-time
    Knightsbridge, Westminster

    Waiter/Waitress - Zuma London Zuma is a contemporary Japanese restaurant collection inspired by the informal and energetic style of izakaya dining. This role is based Zuma London -- our original restaurant in the heart of Knightsbridge, where the Zuma journey first began. A globally recognised destination, Zuma London remains the beating heart of our brand's energy. Part of the Azumi group, an award-winning international restaurant group, Zuma brings modern, vibrant dining experiences to iconic cities across the world. With over 20 Zuma locations and multiple ROKA venues globally, our portfolio continues to grow -- each restaurant offering a distinctive yet unmistakably Zuma experience. About the Role We are seeking an enthusiastic Waiter/Waitressto join our vibrant team at Zuma London . As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable experience. Our Waiters/Waitresses are dedicated, hands-on, and thrive in a luxury environment, all while upholding Zuma's renowned high standards. Full of personality and professionalism, you'll inspire your team to deliver the outstanding service and seamless guest experience that define us. Our ideal Waiter/Waitress You'll embody our values and bring: • A natural team player who is at home working in sync with a large team, • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: • World-Class training - designed to inspire and educate, • Experience hospitality around the globe - with our five incredible brands, • Dining discounts - enjoy exclusive discounts across the Azumi group, worldwide!, • Access to Health Assured, our Employee Assistance Program, • Celebrate your milestones, with an additional day holiday for each two years worked Our Commitment to Inclusivity At Zuma, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at Zuma offers more than just a job - it's an opportunity to be part of a globally renowned brand that values consistency, growth, and excellence. It's a place where passion meets opportunities, and where every team member is valued for their contribution.

    No experience
    Easy apply
  • Trainee dental nurse
    Trainee dental nurse
    6 days ago
    £14–£15 hourly
    Full-time
    London

    Join a practice that’s revolutionising smiles and lives. If you are passionate about dental care, whether you're just starting or already enrolled in a dental nursing course, this role in our dynamic team is perfect for you. About the Practice We prioritise exceptional dental care with cutting-edge equipment and techniques. Our team is dedicated to making patients feel confident and supported from their first step through our doors. About You • Right to work in the UK (valid National Insurance required), • Enrolled or planning to enrol in a GDC-approved Dental Nurse course, • Hepatitis B immunisations (in process or completed), • Enhanced DBS check necessary (or willing to attain), • Friendly and calm demeanor, • Ready to engage in both clinical and administrative tasks, • Interested in aesthetics and cosmetic dentistry (preferred) Key Responsibilities • Assist dentists during procedures, • Adhere to infection control protocols, • Manage clinical equipment and stock, • Update and maintain accurate patient records, • Support reception and admin duties when needed, • Engage with patients for a positive experience Benefits • Continuous training and CPD opportunities, • Recognition for excellence, • Health and wellbeing support, • Up to 30 days annual leave plus bank holidays, • Discounts on food, fitness, and retail, • Life assurance cover, • A supportive, inclusive work environment If you’re enthusiastic about transforming dental experiences and patient confidence, we’d love to welcome you to our team. Apply now to begin a rewarding career in dental healthcare.

    Immediate start!
    No experience
    Easy apply
  • Commis Pastry Chef
    Commis Pastry Chef
    5 days ago
    $13.41–$14.01 hourly
    Part-time
    Knightsbridge, Westminster

    Commis Pastry Chef - Zuma London Zuma is a contemporary Japanese restaurant collection inspired by the informal and energetic style of izakaya dining. This role is based at Zuma London -- our original restaurant in the heart of Knightsbridge, where the Zuma journey first began. A globally recognised destination, Zuma London remains the beating heart of our brand's energy. Part of the Azumi group, an award-winning international restaurant group, Zuma brings modern, vibrant dining experiences to iconic cities across the world. With over 20 Zuma locations and multiple ROKA venues globally, our portfolio continues to grow -- each restaurant offering a distinctive yet unmistakably Zuma experience. About the Role We are seeking an enthusiastic Commis Pastry Chef to join our vibrant team at Zuma London . As a key member of our culinary leadership team, you'll play a vital role in delivering the consistency, precision, and excellence that define the Zuma dining experience --- supporting the senior chefs, inspiring the brigade, and ensuring every plate reflects our commitment to excellence. Our ideal Commis Pastry Chef You'll embody our values and bring: • A natural team player who is at home working in sync with a large team, • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences Benefits We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection. As part of our team, you'll enjoy: • World-Class training - designed to inspire and educate, • Experience hospitality around the globe - with our five incredible brands, • Dining discounts - enjoy exclusive discounts across the Azumi group, worldwide!, • Access to Health Assured, our Employee Assistance Program, • Celebrate your milestones, with an additional day holiday for each two years worked Our Commitment to Inclusivity At Zuma, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you. Working at Zuma offers more than just a job - it's an opportunity to be part of a globally renowned brand that values consistency, growth, and excellence. It's a place where passion meets opportunities, and where every team member is valued for their contribution.

    Easy apply
  • Group General Manager
    Group General Manager
    17 days ago
    £42000–£52000 yearly
    Full-time
    London

    About Us: Crudo Restaurants and Tiny Wine Bar are a growing group of London venues built on fresh food, quality drinks, and Latin American hospitality. We operate three distinct sites — Crudo Covent Garden, Crudo Shoreditch, and Tiny Wine Bar in Fitzrovia. Each location has its own personality: Covent Garden is fast-paced and refined, Shoreditch is our smallest site serving quick weekday lunches and relaxed evening diners, and Tiny Wine Bar focuses on small-producer wines and Latin American-inspired tapas in an intimate setting. Job Description: As the Group General Manager at Crudo, you are responsible for the overall performance and success of our three London sites. You will oversee day-to-day operations, ensuring that each site runs efficiently, maintains high standards, and delivers exceptional guest experiences. Acting as the key link between site managers and the directors, you will take ownership of financial performance, staff management, and operational excellence across the group. This is a hands-on role, where you will be present during peak services each week at all sites, leading by example and supporting your teams while also focusing on the bigger picture of profitability, standards, and growth. Responsibilities: Staff Management • Lead and mentor Assistant Managers, Supervisors, and Head Waiters across the group., • Support recruitment, onboarding, training, and performance management., • Ensure smooth and consistent daily operations across all venues., • Develop and implement group-wide strategies to increase sales and profitability., • Oversee financial operations across all sites, including P&L management, payroll, supplier payments, and cost control., • Maintain high standards of food, drinks, and service in every location., • Ensure every site consistently delivers exceptional guest experiences., • Work closely with the directors and Head of Customer Experience to deliver local and group-wide promotions., • Ensure all sites comply with health & safety, hygiene, licensing, and company policies. Key Responsibilities Highlighted: Progression to Group Operations Manager: To progress to Group Operations Manager, the Group GM should demonstrate the ability to scale their leadership beyond daily operations and take on a more strategic, growth-oriented role. This includes designing and implementing group-wide systems, driving innovation in customer experience, and contributing directly to expansion projects. Success in this role will position them as the operational lead for the company’s future development.

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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