Trabajos guest service manager en GraysCrear alertas

We are currently recruiting for a Leisure Assistant to join our team at our Barnehurst site. You will provide a warm, friendly and efficient food and beverage service to all our guests, ensuring exceptional service standards are delivered and maintained at all times inline with our guest expectations. Due to the nature of the role, we require flexibility. You will be required to work weekends, evenings, and public holidays. What’s in it for our Leisure Assistant? • Training and development opportunities, • Discounted food and drink, • Opportunity to earn more money through tips and service charge What you will be doing as our Leisure Assistant: • Assist in creating a warm and welcoming environment for all our guests., • Ensure that guests are seated and provided with menus promptly., • Ensure that all guests’ requests and queries are responded to promptly and effectively and that exceptional service is always delivered to guests., • Familiarise yourself with the menu and as much information about the food and beverage offering available., • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately., • Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times., • Set up, clear and prompt service tables after use to ensure that guests can be seated in a timely manner., • Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required., • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management., • Ensure all cash, charge, float and till procedures are carried out in line with agreed company procedures., • Assist in the setup and preparation and provide service duties for events and conferences as required., • Support the kitchen staff as and when required and in accordance with hygiene and safety regulations., • Ensure that all front of house and guest areas are well maintained at all times., • Any other duties as directed by the Restaurant Manager. About our Leisure Assistant: The successful applicant will have excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interactwith people at all levels. American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.

Product Delivery Manager Role Overview The Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering. In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest. Key Responsibilities Guest Experience & Product Delivery Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation Work closely with internal stakeholders to maintain onboard service standards, ensure compliance with operational procedures, and identify priorities for ship improvements. Collaborate with the Head of Guest Experience, Group Head of Hotel Operations, Procurement, and the CXO to develop and implement the Guest Experience brand strategy in a way that is operationally deliverable onboard. Monitor onboard product delivery performance and ensure consistent compliance with agreed standards. Review guest feedback, surveys, analytics, and comment forms to identify improvement opportunities and implement corrective action plans. Support the development and implementation of new product and service enhancements across the fleet. Operational Performance Act as the primary point of contact for Hotel Directors and Guest Services Managers on all product and service-related matters. Monitor ship performance across guest satisfaction, onboard revenue, operational KPIs, and compliance measures. Produce monthly operational performance reports for the CXO and senior leadership team. Analyse onboard product delivery and revenue performance to ensure optimal execution across assigned vessels. Review operational dashboards and work collaboratively with onboard and shoreside teams to drive continuous improvement and operational excellence. Review daily operational logs to ensure smooth cruise operations and provide recommendations to onboard management teams. Audits, Projects & Ship Support Conduct regular ship visits to audit standards, support onboard teams, and ensure consistent product delivery. Coordinate Mystery Shopper audits and manage all follow-up actions and improvement initiatives. Support the planning and operational delivery of charter cruises in collaboration with the CXO. Develop project plans and recommendations for hotel refurbishment and enhancement projects. Manage weekly hotel snagging lists and work closely with Technical Officers to ensure all hotel equipment and facilities are maintained to required standards. Key Skills & Experience Minimum of 3 years’ management experience within a full-service hotel, resort, or cruise ship environment in a senior operational role. Previous cruise ship experience is preferred but not essential. Strong organisational, leadership, and problem-solving abilities. Excellent verbal and written communication skills in English. Proficient in Microsoft Office and onboard PMS systems such as Resco or equivalent. Ability to analyse operational performance and make data-driven decisions. Confident, accountable, proactive, and results-oriented approach. Flexible and willing to travel regularly, including working weekends as required. Committed to promoting a positive “can do, will do, with pleasure” service culture. Key Performance Indicators (KPIs) Onboard Revenue Margin (ONB REV) – performance-related bonus applicable Onboard & Shoreside Operational Cost Performance (OPEX) Onboard & Shoreside Guest Satisfaction / Net Promoter Score (NPS) Product Delivery Compliance & Brand Standards Mystery Shopper Audit Results Operational Improvement & Project Delivery Metrics benefits : 20 days holiday – increasing annually to 25 + bank holidays Access to Sage Benefits offering many retail, gym, cinema discounts as well as a GP and personal counselling and advice, wellbeing Employee of the month reward Company performance annual reward Ex UK Cruise after 6 months to enjoy 1 day for off for your birthday after 1 year Friendly, open office environment as well as hybrid working pattern Please notes: Must be able to travel and drive due to travel requirements. ideally have a revenue and guest experience background

Product Delivery Executive What is this job? You are the person responsible for making sure passengers have a great experience on a cruise ship. Think of yourself as a mix of: • Hotel Operations Manager, • Customer Experience Manager, • Quality Control Manager, • Project Manager Your job is to travel to cruise ships, check everything is working properly, identify problems, improve services, and make sure guests are happy while the company hits its revenue targets. What would I actually do day-to-day? 1. Make sure the guest experience is excellent You'll constantly ask: • Are passengers happy?, • Is the food, entertainment, housekeeping, and service meeting company standards?, • Are there recurring complaints?, • What can be improved? You'll review surveys, customer feedback, and ratings, then work with ship management to fix issues. 1. Visit ships and inspect operations You'll regularly travel to cruise ships and: • Walk around the ship, • Check service quality, • Audit standards, • Speak with managers, • Identify problems, • Ensure company policies are being followed This isn't a desk-only role. Expect travel and time onboard ships. 1. Work with ship managers You'll be the main support person for: • Hotel Directors, • Guest Services Managers When they have operational issues or need guidance on improving guest experience, you'll help them. 1. Improve products and services If passengers complain about: • Entertainment, • Dining options, • Cabin experience, • Guest activities, • Service processes You'll analyse the feedback and recommend improvements. 1. Track business performance The company isn't just interested in happy guests. You'll also monitor: Revenue generated onboard Costs Customer satisfaction scores Operational performance Then you'll prepare reports for senior leadership. 1. Manage refurbishment and maintenance projects You'll help oversee: • Hotel area refurbishments, • Repairs, • Equipment issues, • Improvement projects Basically making sure the passenger-facing parts of the ship stay in good condition. Who would be a good fit? Someone who has: Managed hotels, resorts, or hospitality operations Strong customer service background Experience leading teams and influencing managers Good problem-solving skills Comfortable analysing reports and performance metrics Willingness to travel frequently Cruise experience is a bonus, not a requirement. What are they really hiring for? The role is roughly: 40% Guest Experience & Quality Control 30% Operational Management 20% Stakeholder/Relationship Management 10% Reporting & Analysis "You are the company's eyes and ears onboard the cruise ships, making sure passengers are delighted, operations run smoothly, standards are met, and the business remains profitable." must have full uk driving licence as will be expected to travel as well as a valid passport 1/2 in office based in purfleet . this is an exciting role for someone who wants to travel has organisation skills and is a great people person can see problems and solve them