In this multifaceted role, you will provide exceptional customer service in various capacities including waiting tables, bartending, supporting the bar staff, and facilitating social gaming experiences for our patrons. This is a blend of hospitality expertise, mixology skills, and a passion for creating memorable experiences for our guests. Experience/Knowledge: • Genuine passion for hospitality and ensuring that the teams they and work in share this., • Lots of personality and not afraid to use it!, • A love for food, drink, customer service and, above all else, people. Responsibilities: • Greet customers warmly, assist with queries on experiences, menus and deliver the best experience possible., • Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff., • Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences., • Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction., • Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere., • Process orders and payments transactions with accuracy and efficiency., • Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables., • Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace., • Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike., • Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons., • Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards., • Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service., • Be customer focused, ensuring a warmly staff presence at all times and anticipating guests’ needs to ensure their expectations are exceeded., • Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue.
We are seeking a dedicated Server to join our team in delivering exceptional dining experiences to our guests. The ideal candidate will have a passion for hospitality and providing top-notch guest services. Responsibilities: • Present menus and provide detailed information when required, • Take food and drink orders accurately and efficiently, • Relay orders to the kitchen staff and ensure timely delivery of meals, • Upsell additional items to enhance the guest experience, • Assist with basic food preparation tasks when necessary, • Ensure adherence to food safety standards at all times, • Handle guest queries and resolve issues promptly Skills: • Proficient in basic maths for order taking and bill calculations, • Strong time management skills to handle multiple tasks efficiently, • Prior experience in a kitchen environment is advantageous, • Excellent communication skills to interact effectively with customers and team members, • Ability to work well under pressure and in a fast-paced environment, • A helpful attitude and willingness to assist colleagues as needed