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  • Front of House Supervisor
    Front of House Supervisor
    2 days ago
    Full-time
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • General Manager
    General Manager
    2 days ago
    Full-time
    London

    GENERAL MANAGER – LONDONThe General Manager is accountable for the overall commercial, financial, and operational aspects of the Locke Hotel. This role requires a strategic leader with strong revenue management expertise, commercial acumen, and a proven track record in driving financial performance. The GM will work closely with the Revenue, Sales, and Operations teams to maximize profitability, enhance guest experience, and maintain brand standards while ensuring operational efficiencies. THE STAGE IS SETThe stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. THE WORK IN YOUR HANDSCommercial & Revenue Leadership • Own and drive the commercial strategy across both properties, focusing on revenue growth, ADR, occupancy optimisation and Food and Beverage., • Work closely with the Revenue Management Team to develop and execute dynamic pricing strategies and optimize distribution channels., • Lead sales and marketing efforts, ensuring strong B2B and corporate partnerships in the London market., • Ensure seamless daily operations, balancing efficiency with high service standards., • Lead and mentor department heads (F&B, Sales, Housekeeping) to drive a strong service culture and maintain brand reputation., • Oversee guest satisfaction metrics (NPS, online reviews, feedback), continuously improving service delivery., • Own the overall Food & Beverage strategy across both properties, ensuring strong commercial performance, brand alignment, and guest satisfaction., • Drive F&B revenue growth through menu engineering, pricing strategy, promotions, and innovative concepts tailored to the London market., • Maintain full accountability for F&B P&L performance, including revenue, margins, labour costs, and controllables., • Work closely with F&B leaders to optimise operational efficiency, service delivery, and cost control without compromising quality., • Full responsibility for the P&L of both properties, ensuring financial targets are met or exceeded., • Drive cost efficiency across all departments while maintaining quality and service standards., • Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities., • Inspire, coach, and develop a high-performing leadership team across both properties., • Champion a culture of accountability, empowerment, and continuous improvement., • Lead workforce planning, ensuring the right talent, structure, and succession planning are in place., • Act as the primary point of contact for ownership groups, ensuring transparency and trust., • Deliver clear, data-driven reports on performance, strategy, and key initiatives., • Collaborate with corporate teams in Revenue, Marketing, Finance, and HR to align property goals with broader business objectives., • THE FIRE YOU CARRYA bachelor’s degree in Hospitality Management, Business Administration, or a related field, • 10+ years of leadership experience in premium hospitality, serviced apartments, or luxury residences., • Proven track record in commercial strategy, revenue management, and P&L ownership for large-scale operations., • Strong experience in managing multiple properties or large, complex hospitality assets., • Deep understanding of London’s corporate and leisure market., • Strong financial acumen, with experience in budgeting, forecasting, and cost control., • Excellent leadership and people management skills, with a proven track record of developing high-performing teams., • Advanced knowledge of revenue management strategies and dynamic pricing models., • Strong analytical, decision-making, and problem-solving abilities., • Excellent stakeholder management, with the ability to build relationships with owners, investors, and corporate teams., • Ability to drive operational efficiency while maintaining high guest satisfaction levels., • Strong communication and negotiation skills.

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  • Real Estate Agent
    Real Estate Agent
    18 days ago
    £25000–£50000 yearly
    Full-time
    London

    Nexns Estates Commercial Sales & Letting Manager Hanwell, South East England, England £25K - £57K (Employer provided) Job Title: Commercial Sales & Lettings Manager Location: Hanwell W7 Job Type: Full-Time Salary: Competitive, based on experience About Us: We are a well-established Real Estate Agency committed to delivering exceptional service to our clients. We are currently seeking an experienced Commercial Sales & Lettings Manager to join our team and drive growth within our property portfolio. Key Responsibilities: • Oversee and manage the commercial sales and lettings process from start to finish., • Actively source and secure new properties for both sales and lettings to expand our portfolio., • Achieve a minimum of two completed deals per month across sales or lettings., • Build and maintain strong relationships with landlords, tenants, and clients., • Conduct property valuations, viewings, and negotiations effectively., • Ensure all properties are marketed effectively and vacancies are minimized., • Manage compliance with property regulations and legal requirements., • Lead and support a team of agents, providing training and guidance as needed., • Minimum of 5 years of experience as Commercial sales and lettings manager., • Strong knowledge of the property market and local area., • Proven track record of sourcing new stock for sale and letting., • Excellent negotiation, communication, and organizational skills., • Proven ability to achieve targets and drive business growth., • Ability to work independently and lead a team., • Competitive salary with performance-based incentives., • Career development opportunities., • Supportive and dynamic work environment.

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  • Team Leader
    Team Leader
    25 days ago
    £25000–£38000 yearly
    Full-time
    Southall

    Please find the job description for Team Leader 1. Leadership & Service Management • Provide day-to-day operational leadership of the supported living service., • Ensure the service promotes independence, dignity, choice, and inclusion., • Develop and maintain a positive, person-centred culture., • Supervise, mentor, and support team leaders and support workers., • Lead team meetings and ensure effective communication across staff. 2. Regulatory & Legal Compliance • Ensure compliance with relevant legislation and regulatory bodies (e.g., Care Quality Commission (CQC) in England)., • Maintain standards in line with:, • Health and Social Care Act, • Mental Capacity Act (MCA), • Safeguarding legislation, • Deprivation of Liberty Safeguards (DoLS), where applicable, • Prepare for inspections and ensure documentation is audit-ready., • Implement policies and procedures in line with national standards. 3. Safeguarding & Risk Management • Act as Safeguarding Lead (or ensure safeguarding leadership is in place)., • Investigate and report safeguarding concerns appropriately., • Conduct and review risk assessments., • Ensure safe medication management practices., • Monitor incidents, accidents, and complaints. 4. Person-Centred Care & Support • Ensure care and support plans are:, • Person-centred, • Up-to-date, • Outcome-focused, • Promote service users’ independence and life skills., • Liaise with families, social workers, and healthcare professionals., • Support service users in accessing community services, employment, and education. 5. Staff Management & Development • Recruit, induct, and retain suitable staff., • Conduct supervision sessions and annual appraisals., • Manage rotas and staffing levels., • Address performance issues and disciplinary matters., • Ensure staff complete mandatory training (e.g., safeguarding, medication, moving & handling). 6. Financial & Administrative Responsibilities • Manage the service budget., • Monitor expenditure and staffing costs., • Oversee petty cash and service user finances (where applicable)., • Maintain accurate records and reports., • Ensure effective rota planning within budget constraints. 7. Health & Safety • Ensure compliance with health and safety legislation., • Conduct fire safety checks and emergency planning., • Oversee property maintenance and repairs., • Ensure infection control standards are met. 8. Quality Assurance & Continuous Improvement • Conduct internal audits., • Monitor KPIs and service performance., • Gather feedback from service users and families., • Develop action plans following audits or inspections., • Promote continuous service improvement. 9. Partnership & External Liaison • Work with:, • Local authorities, • Commissioners, • Healthcare professionals, • Advocacy services, • Attend multi-disciplinary meetings., • Represent the service professionally in external forums. Key Skills Required • Leadership and team management, • Knowledge of care legislation and compliance, • Strong communication skills, • Budget management, • Problem-solving and decision-making, • Safeguarding expertise

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  • Cleaner
    Cleaner
    29 days ago
    £12.21–£12.41 hourly
    Full-time
    South Kensington, London

    Reporting to the Head of Properties, the Cleaner is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout the Centre and supporting operational tasks such as porterage and event setup. This role ensures a welcoming, safe, and well-maintained environment for all users and visitors. Key Responsibilities • Perform daily cleaning of all areas, including offices, meeting rooms, washrooms, kitchens, and public spaces., • Ensure floors, surfaces, and fixtures are cleaned and maintained to institutional standards., • Carry out deep cleaning tasks as scheduled (e.g., carpets, windows, high-level dusting)., • Monitor and replenish consumables (soap, paper towels, toilet rolls) promptly., • Assist with moving furniture, equipment, and supplies as required., • Support event setup and breakdown, including preparing and displaying refreshments and arranging chairs, tables, and AV equipment., • Follow COSHH guidelines for handling cleaning chemicals and equipment., • Report any maintenance or safety issues immediately to the Head of Properties., • Respond to ad hoc cleaning or porterage requests promptly., • Support sustainability initiatives (e.g., waste segregation, recycling). Skills, Qualifications and Experience • Previous experience in cleaning and/or porterage roles is preferred., • Knowledge of cleaning techniques, materials, and health & safety standards., • Ability to lift and move furniture and equipment safely., • Reliable, punctual, and able to work independently or as part of a team., • Flexible approach to working hours, including evenings and weekends as required., • Effective communication skills and a professional, courteous manner. Person Specification Working Conditions

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  • Experienced Telesales Agent
    Experienced Telesales Agent
    1 month ago
    £1000 monthly
    Part-time
    London

    Commission-Only Sales Representative Proposal Position Overview We are seeking a motivated and results-driven Sales Representative to work on a commission-only basis. This role is suitable for individuals who are confident in sourcing their own leads, managing client relationships, with guidance and strategic input from management. The role can be performed remotely (from home) or from our office, depending on the candidate’s preference and operational requirements. We are happy for applicants to choose their working hours, as long is they are suitable for both the applicant and ourselves MCS Contract Services Ltd. ⸻ Scope of Work The Sales Representative will be responsible for: - Sourcing and generating new sales leads - Planning lead generation activities in collaboration with management - Presenting and selling company services/products to prospective clients - Managing initial client communication through to job confirmation - Maintaining professional conduct and representing the company brand appropriately All sales strategies and lead-generation approaches must be aligned with management-approved plans. ⸻ Commission Structure - The Sales Representative will be paid 35% of the net profit generated from each job. - Commission applies only to the first payment received from the client for each job. - “Net profit” is defined as revenue received minus agreed direct job costs. - No basic salary, retainer, or guaranteed income is provided under this arrangement. ⸻ Payment Terms - Commission becomes payable only after the company has received payment from the client. - No commission will be paid in advance of client payment under any circumstances. - Commission payments will be processed within 7–14 business days after cleared funds have been received by the company. - Payments will be made via bank transfer (or another agreed payment method). ⸻ Working Arrangement - This is a self-managed role with flexible working hours. - The Sales Representative may work from home or from the office, subject to operational needs. - Regular check-ins and planning sessions with management will be required to align sales activities and targets. ⸻ Lead Ownership - Leads generated by the Sales Representative during their engagement remain the property of the company. - Any active or completed jobs introduced by the Sales Representative will be tracked internally for commission purposes. ⸻ Performance Expectations - Consistent lead generation and sales activity - Transparent communication with management - Accurate reporting of prospects and job status - Professional and ethical sales practices at all times ⸻ Agreement & Review This commission-only arrangement will be reviewed periodically to assess performance, profitability, and overall suitability. Either party may terminate the arrangement with reasonable written notice, subject to agreed commission entitlements for completed and paid jobs. Thank you for your time.

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  • Property Procurement/Sourcing Manager
    Property Procurement/Sourcing Manager
    1 month ago
    Full-time
    Croydon

    Overview We are seeking a proactive and well-connected Property Procurement professional to source residential and/or commercial properties across specific London postcodes. The role involves building strong relationships with landlords, agents, and local councils, and securing suitable properties that meet business requirements. We are open to candidates at junior, mid-level, and senior stages of their career. Key Responsibilities Property Sourcing & Acquisition Source suitable properties within targeted London postcodes Identify on-market and off-market opportunities through direct landlord engagement, agents, and local networks Conduct initial assessments to ensure properties meet required criteria (location, size, compliance, pricing) Landlord & Agent Relations Build and maintain strong relationships with landlords, letting agents, and property owners Negotiate commercial terms, rents, and lease conditions where required Act as the main point of contact throughout the procurement process Council & Compliance Liaison Liaise with local councils where necessary regarding licensing, planning, compliance, or housing standards Support applications for HMO licences, planning permissions, or change of use (experience-dependent) Ensure properties meet local authority and regulatory requirements Market Intelligence Monitor London property market trends within assigned postcodes Advise on availability, pricing expectations, and acquisition strategies Maintain an up-to-date pipeline of potential properties Reporting & Administration Maintain accurate records of leads, negotiations, and secured properties Provide regular updates and reports to management Coordinate with legal, operations, and compliance teams as required Experience & Skill Levels Junior Level Interest in property, real estate, or housing sector Strong communication and negotiation skills Willingness to learn council processes and landlord engagement Organised, driven, and confident dealing with external stakeholders Mid-Level Proven experience sourcing properties in London Existing relationships with landlords and/or agents Familiarity with London boroughs and postcode-specific dynamics Understanding of basic council and compliance processes Senior Level Extensive property procurement experience across London Strong landlord, agent, and council networks Ability to work independently and lead sourcing strategy Proven track record of securing properties at scale Experience negotiating complex deals and managing multiple boroughs Key Skills & Attributes Strong negotiation and interpersonal skills Excellent local knowledge of London postcodes and boroughs Ability to work independently and meet targets Confident liaising with councils and regulatory bodies Commercial awareness and problem-solving mindset

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  • Operations & Lead Housekeeper – Boutique Stays (Chessington)
    Operations & Lead Housekeeper – Boutique Stays (Chessington)
    1 month ago
    £30000–£38000 yearly
    Full-time
    Chessington

    Pay: £30,000.00-£38,000.00 per year Job Description: Please read carefully before applying. This is a hands-on role. We operate a small portfolio of high-end boutique accommodation in the Chessington area and are looking for a hands-on Operations & Lead Housekeeper to take full ownership of day-to-day operations. This role includes cleaning, laundry, ironing, basic maintenance, weekend work, and occasional out-of-hours guest communication. There is a base salary of £16,200 (£1350 per month) and then a share of revenue (also paid monthly). So good perfomance, ownership and care for customer will increase pay. ⸻ Key Responsibilities • Personally clean and prepare two accommodation units to a high standard, • Manage laundry, ironing, linen organisation, and keep the laundry room tidy, • Order new linen and supplies proactively, • Carry out basic maintenance and repairs and arrange specialist contractors when needed, • Find, manage, schedule, and quality-check part-time cleaner(s) as required, • Ensure cleaning standards are maintained across all units and step in when cover is needed Working Pattern (Important) • This is not a 9–5, Monday–Friday role, • Workload is seasonal: summer is significantly busier than winter, • Holiday time cannot usually be taken during busy periods and should be planned for quieter months, • There will be quieter days with no changeovers, where you may work from home handling guest messages and admin, • Weekend availability is essential (weekends are almost always booked) Requirements (Essential) • Lives locally to Chessington (or very close by), • Own car required, • Experience in housekeeping, hospitality, or property operations, • Comfortable with hands-on cleaning and physical work, • Confident organising and managing other cleaners ⸻ About You • Takes pride in making spaces look flawless, welcoming, and beautifully presented, • Loves making guests feel comfortable, relaxed, and genuinely cared for, • Is kind, sincere, and a great fit for a small, friendly team culture, • Is reliable, punctual, and proactive, with the confidence to take initiative, • Enjoys responsibility and ownership rather than rigid routines Hours & Pay • Typically 25–35 hours per week (varies with bookings), • Flexible working pattern depending on occupancy This role suits someone who values flexibility, ownership, and high standards rather than fixed office hours. Please only apply if you are comfortable with all aspects described above. Ready to Join? If this role sounds like a good fit, we’d love to hear from you. We offer a paid trial with immediate start, giving you the opportunity to experience the role firsthand and ensure it’s the right fit for both sides. Thank you for taking the time to read the advert — we look forward to reviewing your application. Kind regards, Matt

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  • Lead Generator
    Lead Generator
    2 months ago
    Part-time
    London

    High Ticket Lead Generator - Uncapped Commission - Property Company Overview Welcome to Pristine. Pristine is a second-generation, family-run business and a premium, design-led provider of bespoke curtains, blinds, shutters, and upholstery, serving residential and commercial clients across London. Established in 2004, Pristine has been proudly based in East Finchley (N2) from day one, with our operations anchored at Viceroy Parade. From here, we design, craft, and deliver exceptional window shading solutions that combine timeless craftsmanship with modern innovation. Our state-of-the-art showroom and in-house factory are led by an outstanding team of talented, experienced, and deeply passionate specialists. Every project is handled with meticulous attention to detail, technical expertise, and an uncompromising commitment to quality. Proud UK manufacturers. Pristine is a brand synonymous with luxury, precision, and opulence. We are renowned for delivering a truly bespoke, end-to-end service - from initial concept and consultation through to installation and long-term aftercare. No two projects are ever the same, and no request is too complex. We thrive on ambition and take pride in making the impossible possible. Our clients enjoy front-row access to market-leading fabrics, cutting edge hardware, smart technology, and graphic designs, supported by seamless execution and direct access to our expert team throughout the journey. We don’t simply supply window treatments - we create refined, functional spaces that elevate how people live, feel and exist. At Pristine, excellence isn’t an aspiration. It’s our standard. Role Description This role is open to university students, recent graduates, or sales professionals seeking hands-on B2C and B2B lead generation and sales experience within the luxury consumer interiors industry. You will be responsible for identifying, engaging, and qualifying new business opportunities, acting as a key entry point into Pristine’s sales pipeline. Key Responsibilities Proactively source, contact, and qualify leads across the following segments: • B2C (Residential), • B2B – One-Off Commercial Projects, • (e.g. restaurants, care homes, boutique hotels), • B2B – Supplier & Partner Network, • (e.g. interior designers, property developers, window manufacturers, estate agents), • Business Groups, • Community Groups Accurately capture and maintain the leads contact and project data within Pristine’s Lead Origination Tracker. Qualify prospects against agreed criteria and, once qualified, schedule appointments for meetings with Pristine’s management team. Your Gain Uncapped commission-only earnings Earn up to 20% commission on every lead you introduce that converts into a completed project. Commission is paid on successful outcomes only. Further details will be shared at interview stage. For context: a single B2C new-build project within our target demographic can be billed at £20,000+. This role is commission-only. Please apply only if this aligns with your risk appetite and earning goals. Real commercial and sales experience Develop strong commercial acumen through structured induction and hands-on, on-the-job training with Pristine’s experienced, market-leading team. • Highly transferable, practical skills Build capability in: • Market and opportunity research, • Creative and strategic lead sourcing, • Professional client communication (phone, email, and in person where required), • Accurate capture of client and project data Application Process Stage 1: Application & Screening • Register your interest by applying for this position., • To be considered, you must submit brief written responses to the following questions:, • What is one thing that genuinely sets you apart from other applicants?, • Why do you believe you can effectively find, contact, and qualify high-quality leads?, • Are you motivated by earning up to 20% commission? Why? Stage 2: Initial Interview • A virtual Teams interview to assess fit, mindset, and communication skills. Stage 3: In-Person Interview • Spend a day with the team at Pristine HQ, gaining firsthand exposure to our culture, standards, and ways of working. What Successful Applicants Receive • A complimentary Pristine window product (one window), once probation passed, allowing you to experience our craftsmanship first-hand. Perhaps the ultimate blackout blinds to enhance sleep quality. Quality sleep is proven to elevate both mental and physical performance., • Ad hoc, merit-earned rewards, recognising contribution, performance, and initiative., • Opportunities described above. Thanks Pristine Recruitment

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  • 5 Star Hotel Security Officer - Nights
    5 Star Hotel Security Officer - Nights
    2 months ago
    £14.32 hourly
    Full-time
    London

    5 Star Hotel Security Officer Hours: 16:30 - 00:30, Tuesday & Wednesday 16:30 - 01:30, Thursday, Friday & Saturday Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills. and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel highly desirable, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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