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  • Night Manager
    Night Manager
    hace 6 días
    Jornada completa
    London

    Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere. With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members. At Firmdale, we believe in investing in our people and providing opportunities for growth and development. We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel. As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel. This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Responsibilities: • Manage the hotel's overnight activities, ensuring all departments operate seamlessly., • Serve as the primary point of contact between guests, the General Manager, and the operational team., • Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience., • Ensure the safety and security of the hotel and its guests during the night., • Conduct regular health and safety inspections to maintain compliance and safety standards., • Respond promptly and effectively to any incidents or accidents involving guests or staff members., • Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism., • Provide operational support across all departments as needed, ensuring cohesive and efficient operations., • Execute the night audit process and generate nightly reports for senior management review. What you Need: • Previous experience as a Night Manager or Head of Department in a 5-star hotel environment., • Excellent communication skills, with the ability to interact effectively with guests and staff., • Exceptional attention to detail, driven by a commitment to delivering high standards., • Strong leadership and motivational abilities, capable of inspiring and guiding the team., • Resilient and proactive, with a strong drive to get things right the first time., • Familiarity with Micros and Opera systems is desirable. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming. Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality. To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025, • AA Breakfast Award, Brumus Bar & Restaurant, 2025 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Property Manager
    Property Manager
    hace 2 meses
    £25000–£26000 anual
    Jornada completa
    London

    Property Manager (Check-In / Front of House) The London Tenant – London (Canary Wharf E14) Full-Time | Office Based We are looking for an organised, personable and proactive Property Manager (Check-In / Front of House) to join our growing property management company in London. The primary focus of the role will be overseeing the tenant onboarding and check-in process, taking over once a reservation has been secured by our Sales Team and ensuring everything runs smoothly through to move-in. Alongside this, you will assist with the day-to-day management and administration of our residential property portfolio. This is an important front-of-house role, so previous experience in property management, lettings, hospitality or a customer-facing environment is important. Key ResponsibilitiesCheck-Ins & Tenant Onboarding • Manage confirmed reservations through to successful move-in., • Conduct Zoom onboarding meetings with new tenants., • Oversee tenancy agreements and documentation., • Collect and follow up outstanding move-in payments., • Coordinate tenant check-ins and check-outs., • Organise keys, fobs and property access., • Coordinate cleaner schedules around check-ins and check-outs., • Ensure properties are ready for incoming tenants. Property Management • Respond to tenant emails regarding contracts and tenancy matters., • Process notices, renewals, extensions and tenancy changes., • Maintain accurate tenant and property records., • Liaise with Sales, Maintenance and the wider team., • Assist with general property management and administrative tasks. About You • Previous property management, lettings, hospitality or front-of-house experience., • Friendly, confident and professional., • Highly organised with excellent attention to detail., • Strong written and verbal communication., • Proactive and comfortable working independently., • Confident conducting Zoom calls and following up payments., • Able to manage multiple priorities and deadlines. Salary & Benefits • Accommodation in Canary Wharf included as part of the remuneration package., • Weekly wage in addition to the accommodation provided., • Career progression within a growing property company., • Supportive and friendly team., • Genuine responsibility and autonomy. About Us The London Tenant is an established London property management company with over 13 years of experience, managing a substantial portfolio of residential properties across London. Work Location: In person – London, E14 | Canary Wharf

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    hace 1 día
    £40000 anual
    Jornada completa
    London

    Oita, Japanese Restaurant is recruiting experienced and professional Restaurant Floor Manager for to assists in coordinating all Front of House operations.We currently don’t have a floor manager in place, and the operation needs someone who can step in, take full control, and bring structure, direction, and accountability. We’re looking for a strong leader - someone with a clear vision, strong character, and the ability to set and enforce standards from day one.You must know exactly why you’re joining: to fix, improve, and lead. You will have full support from senior management, but this role requires someone confident, hands-on, and committed to delivering real change. Main Responsibilities: • Identify and improve underperforming areas to elevate the restaurant to the next level as we’re focused on growth, • Oversee and supervise all Front of House operations with a hands-on leadership approach, • Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms, • Lead recruitment, hiring, and onboarding of new team members, • Maintain accurate operational logs and monitor financial performance closely, • Manage stock control, ordering, and supplier coordination, • Ensure the venue consistently meets all health and safety compliance standards, • Respond to guest feedback and complaints promptly and professionally, • Motivate, support, and guide the team to maintain consistently high service standards, • Assist in organising and delivering occasional events held at the venue, such as private parties or celebrations Ideal Candidate Will Have: • At least 2 years' experience in a similar hospitality management role, • One or more references from previous employers, • Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results, • A hands-on approach with attention to detail and problem-solving abilities, • Strong organisational skills and the ability to handle multiple priorities, • Strict but fair leadership style - respectful, consistent, and confident, • Excellent communicator with the ability to clearly pass on expectations and motivate the team, • Flexibility to work evenings, weekends, and peak periods, • Good working knowledge of Microsoft Office (Word and Excel) What We Offer: • Competitive package: £35,000 salary + £5,00 service charge (48 hours/week) - for the right person who delivers results and drives progress, there’s clear opportunity to grow with us. When the operation thrives, so do you., • Internal growth and promotion opportunities., • A positive and inclusive team culture., • Staff discounts on food and drinks., • Ongoing support and training to grow your career.

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  • Cafe Manager (Mon-Fri, 7:30am-3:30pm)
    interview badgeEntrevistas mañana
    Cafe Manager (Mon-Fri, 7:30am-3:30pm)
    hace 3 días
    £32000 anual
    Jornada completa
    London

    ROLE: Café Manager REPORTS TO: Shyrell Hui (Head of Foodservice and Wholesale) HOURS: Full-time (40 hours) LOCATION: Rude Health Café, Fulham, London Rude Health, founded at Nick and Camilla Barnard’s kitchen table in Wandsworth in 2005, celebrates real flavour and bright living. We craft bold plant-based drinks and cereals from natural ingredients that are as delicious as they are nutritious. MISSION: Our Café Manager will treat the Rude Health Café as if it’s their own and run the café with passion and entrepreneurship…delivering an amazing experience for all Rude Health customers, staff, buyers and community. a) Make the Rude Health Café our brand home – the best manifestation of our brilliant brand - where our customers can experience Rude Health and our products showcased at their best. b) Create a welcoming, energising & inspiring cultural hub for our team meetings, team events and buyer meetings. c) Run brilliant day to day operations of the café and café team with a goal of improving our turnover and profit. KEY RESPONSIBILITIES: CAFÉ OPERATIONS · Own the day-to-day running of the Café and take a hands-on approach to every task, from coming up healthy, delicious Food-to-go recipe ideas, serving customers, making coffee and preparing food to clearing tables and supporting the team. · Deliver warm, helpful service to every customer, maintaining consistently high standards across coffee, food, cleanliness and the overall Café environment. · Work closely with the Café and office teams to put company plans and values into practice, sharing customer feedback, product insights and ideas regularly. · Keep Café records and procedures up to date, ensuring full compliance with food safety, cleaning, licensing, and health and safety requirements. · Arrange Café equipment and building maintenance and repairs, sourcing reliable contractors and ensuring work is completed promptly, safely and at a fair cost. BUILDING AN EXCELLENT TEAM · Lead the Café with a business-owner mindset, setting clear standards and creating a positive, proactive and safe workplace that reflects the company’s values. · Recruit, train, support and develop a high-performing team. Plan shifts efficiently without over-resourcing, ensuring excellent customer service and smooth day-to-day operations. MAKE THE RUDE HEALTH CAFÉ THE PLACE WHERE OUR BRAND COMES TO LIFE · Work closely with Marketing to make the Café the place where the Rude Health brand comes to life—bringing launches, campaigns and partnerships to life, trialling ideas, creating content and delivering memorable experiences for our community, customers and partners. · Build a Rude Health Café marketing calendar with Marketing, aligned to key brand moments and activations while creating opportunities to engage and inspire the local community. · Collaborate with Marketing to bring our food and drink ethos and product pillars to life through healthy, delicious and commercially viable menus that showcase our products, reflect our brand values and respond to relevant trends. · Ensure the Café environment and point-of-sale materials consistently bring the Rude Health brand to life. · Act as the eyes and ears of our consumers, regularly sharing customer feedback, product insights and emerging trends with the wider team. IMPROVE THE PROFIT AND LOSS POSITION · Own Café sales and the P&L, with the long-term goal of reaching break-even. Use SumUp and monthly sales reports to track performance, manage staffing and operating costs, improve margins and take corrective action when results are below target. · Use customer insight and new ideas to increase footfall, strengthen the brand and grow sales and profit. · Create menus, events and Café experiences that customers value, the team can deliver effectively and that generate a healthy profit. · Manage ordering, stock, waste and suppliers to maintain quality, availability and effective cost control. KEY SKILLS: · A passion for quality coffee, seasonal and sustainable food culture · At least 2 years’ experience in a similar role across hospitality including speciality coffee & Front of House. Experience working with Marketing Team would be a bonus. · Experience/imagination to organise a food offer that is low input/margin sound/nourishing · Think & Act Like a Founder / Entrepreneurship: ability to treat the Café like it’s their own; showing proactively and passion in making positive change to deliver breakthrough results · Integrity: honesty, transparent, grounded and respectful · A ‘glass half full’ / generous mindset: ability to inspire others with an upbeat and enthusiastic spirit…always willing to go the extra mile to delight our customers · People skills: ability to recruit, lead, coach and develop a team · Diligence: organized, tidy, punctual and attention to detail

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  • Reservations Agent
    Reservations Agent
    hace 6 días
    £16–£17.5 por hora
    Jornada completa
    London

    Are you passionate about delivering exceptional customer service in a dynamic environment? Firmdale Hotels presents an exciting opportunity to become a pivotal part of our team as a Reservations Agent at Ham Yard Hotel. At Firmdale Hotels, we pride ourselves on creating extraordinary experiences for our guests, and our Reservations Agents play a crucial role in ensuring every guest's stay is unforgettable. As a Reservations Agent, you will be the first point of contact for guests, managing all room reservation inquiries with precision and care. Responsibilities: • Handle reservations with finesse, ensuring accuracy and efficiency., • Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents., • Collaborate seamlessly with our front office team to maintain a smooth operation., • Embrace our commitment to excellence by delivering outstanding customer service with every interaction., • Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure., • Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work. What you Need: • A customer-focused mind-set, with a passion for creating memorable experiences., • Warmth and charisma that radiate in every interaction., • Exceptional communication skills, both verbal and written., • A knack for organisation, ensuring no detail is overlooked., • The ability to work effectively within a team, contributing to a positive and collaborative work environment What We Offer: • Competitive hourly rate of £16.00 - £17.50 inclusive of service charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Front office manager
    Front office manager
    hace 7 días
    Jornada completa
    London

    Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

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  • Hospitality & Tourism Operations Apprentice
    Hospitality & Tourism Operations Apprentice
    hace 18 días
    £27000 anual
    Jornada completa
    London

    Hospitality & Tourism Operations Apprentice Location: London Salary: £27,000 per year Job Type: Full-Time Apprenticeship Working Pattern: Monday to Friday, with an allocated paid study day About the Role We are looking for a motivated individual to join our team as a Hospitality & Tourism Operations Apprentice. This is a paid apprenticeship opportunity combining practical workplace experience with university study in International Hospitality and Tourism Management. You’ll work across different areas of the business, gaining hands-on experience in hospitality operations, customer experience, administration, events, sales and business development while working towards your qualification. Key Responsibilities • Support the day-to-day running of hospitality and tourism operations, • Assist with bookings, reservations and customer enquiries, • Deliver a high standard of customer and guest service, • Support front office and general administrative duties, • Help coordinate events, meetings and hospitality activities, • Assist with sales, marketing and promotional campaigns, • Support social media and digital marketing activity, • Maintain customer, booking and operational records, • Assist managers with reports, budgets and basic financial administration, • Help identify opportunities to improve customer experience and business performance, • Work with different departments to ensure services run smoothly, • Support projects relating to tourism, hospitality and business development What You’ll Develop Throughout the apprenticeship you’ll gain practical experience in areas including: • Hospitality operations management, • Customer service and guest relations, • Sales and marketing, • Events management, • Business development, • Financial and commercial awareness, • Digital and social media marketing, • Revenue and performance monitoring, • Leadership and people management, • Project management Who We’re Looking For You don’t need previous hospitality management experience. We’re looking for someone who is: • Friendly, professional and confident communicating with people, • Organised and reliable, • Interested in hospitality, tourism, events or business, • Comfortable working as part of a team, • Willing to learn and take on responsibility, • Customer focused with good attention to detail, • Interested in developing into a future management position What You’ll Receive • £27,000 starting salary, • Full-time paid employment, • Allocated paid study time alongside your role, • Practical experience within the hospitality and tourism industry, • Support from your workplace manager and university, • Opportunities to develop across operations, events, customer experience and management, • Career progression into roles such as Hospitality Manager, Guest Relations Manager, Front Office Manager, Events Manager, Travel Administrator or Operations Manager This opportunity is ideal for someone who wants to earn a salary, gain meaningful industry experience and develop their hospitality and tourism management career while studying alongside their employment.

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  • Face-to-Face Fundraiser
    Face-to-Face Fundraiser
    hace 20 días
    Jornada completa
    London

    About the job Face-to-Face Fundraiser (NDCS Campaign) Location: LONDON – Premier venues including shopping centres, premium venues such as train stations, Door to Door and major events. Earnings: £80 a day + Uncapped Performance Bonuses Ready to Build a Career with Purpose? Join Abundance At Abundance, we are experts in connecting people with causes that matter. We partner with some of the UK's most respected and impactful charities, and we're looking for passionate individuals to represent them on the front line. This is a fundamental fundraising role. You will be at the heart of generating vital, long-term income that allows our charity partners to continue their critical work. If you want a job where your performance has a direct and measurable impact, this is it. We guarantee you a weekly rate, providing financial stability so you can focus on what you do best: inspiring people and making a difference. Your Mission: As a Self-Employed Fundraiser with Abundance, you will be the vital link between the public and the important causes we support. Your day-to-day will include: • Engaging the public in vibrant, high-traffic locations across London and surrounding regions and inspiring them to support our charity partners., • Securing regular, ongoing contributions by signing supporters up to Regular Giving programmes, the lifeblood of charitable income., • Building genuine rapport quickly, representing our charity partners and Strive Group with professionalism, passion, and respect., • Working as part of a supportive, high-energy team to meet and exceed fundraising targets., • Managing your own pitch and materials, taking pride in your professional presentation. Are you the Abundance Fundraiser We're Missing? We're looking for charismatic individuals who thrive on human connection. No prior fundraising experience? No problem. We provide best-in-class training to equip you for success. The ideal candidate is: • A phenomenal communicator: You love talking to people and can hold an engaging conversation with anyone., • Resilient & positive: You handle rejection professionally and maintain enthusiasm for the next conversation., • Self-motivated: You're driven to hit targets and earn bonuses, understanding that every conversation contributes to a bigger goal., • Reliable & professional: You turn up on time, ready to represent important causes with integrity., • Based in or around London: Ready to work at various venues across the city and region. Why Choose Abundance? We believe that to do great work for others, we must first take great care of our team. When you join us, you gain: • Financial Security & Rewards: A guaranteed daily rate plus uncapped performance bonuses. Your hard work directly boosts your earnings., • Elite Training: Comprehensive training on fundraising techniques, public engagement, and compliance, setting you up for success from day one., • A Supportive Team: You're not on your own. You'll be part of a collaborative team with an inspiring Core Manager dedicated to your growth and well-being., • Flexible Scheduling: We offer full-time and part-time hours to fit around your life., • Career Pathway: This is a contract for services (self-employed), but outstanding performers find opportunities for progression into team leadership and management roles and even an opportunity to run their own campaign or office., • The Ultimate Perk: The profound satisfaction of knowing your daily effort directly funds critical services and creates change in the world. How to Apply: If you're ready to use your talent for conversation to make an exceptional impact, we want to hear from you. Please send your CV and a brief note explaining why you'd be a fantastic fundraiser for Abundance. Successful applicants will be invited to an interview either face to face at our recruitment office or via Zoom, where you'll meet the recruitment team and learn more about the role.

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  • Receptionist / Administrative Assistant
    Receptionist / Administrative Assistant
    hace 2 meses
    £13–£13.5 por hora
    Jornada parcial
    London

    Private Mental Healthcare Service in London is looking for an administration assistant on a temporary/part-time basis. When necessary, we need someone who is willing to work flexible hours and on Saturdays. An Administration Assistant is responsible for providing administrative support to clients, answering phone calls, maintaining communication with staff and clients, assisting with executive administrative tasks, interacting with service providers, and maintaining a professional demeanour at all times. You will report to the current practice manager or whoever is the practice manager at the time of your employment for the items below: Your duties and responsibilities will be: ● Greeting visitors to the facility warmly and offering them help immediately ● Providing customer support ● Representing the business with a positive attitude and professional appearance ● Taking and directing calls and messages ● Completing administrative tasks like filing and delivering and accepting mail ● Cleaning, organising and maintaining the reception and waiting area ● Checking rooms to ensure they are left in line with the practice regulations after each clinician ● Keeping basic office supplies like pens stocked and accessible to visitors ● Signing in visitors and monitoring their adherence to room use times ● Assisting the triage clinician, in conjunction with the practice manager, in the triaging process via telephone and email ● Tracking referrals ● Answering questions about products and services offered by the practice ● Booking rooms for clinicians ● Interacting with other departments, such as Information Technology (IT), when someone needs more technical assistance ● Maintaining front door security and reporting any suspicious activity ● Processing sales and/or assisting clients with payments and raising invoices on the system ● Engaging in public relations or marketing to a minor degree ● Ensuring the coffee area, kitchen and fridges are fully stocked ● Informing practice manager of order which need to be made (stock control) ● Assisting with basic social media and marketing when required

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