IFS Operations and Maintenance
13 days ago
Rickmansworth
My client, a leading business services group, is seeking to hire an IFS Operations & Maintenance (O&M) consultant to play a key role in a major transformation programme, shaping how O&M processes are designed and delivered within a modern ERP environment. This is a high-impact role which will influence how field service operations are standardised, optimised, and scaled across the business. This role will take: • ownership of the end-to-end design of O&M processes for a critical transformation wave., • work at the intersection of business and technology, ensuring operational needs are translated into practical, system-enabled solutions within IFS., • Leading O&M process discovery and designing the target operating model, • Defining roles, responsibilities, and cross-functional ways of working across O&M, Supply Chain, Finance, and Projects, • Owning and prioritising the O&M requirements backlog, • Ensuring alignment between business needs and system design, • Establishing KPI frameworks to drive operational performance, • Supporting change management, including training and adoption planning, • Strong background in O&M or field service operations (renewables experience is a plus), • Proven experience in ERP-enabled transformation programmes, • Track record of leading process design across global or multi-site environments, • Ability to engage stakeholders and drive alignment across functions, • Practical understanding of field execution realities and operational controls, • Familiarity with IFS service management concepts (e.g. work orders, planning, mobile debrief)