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Customer service account manager jobs in BrixtonCreate job alerts

  • Waiter / Waitress
    Waiter / Waitress
    4 hours ago
    £14–£15 hourly
    Full-time
    London

    About us Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waitress/Waiter to join our team. The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits • Cycle to work scheme, • Meals, • Company pension scheme, • Team events

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  • General Manager
    General Manager
    9 hours ago
    £30000 yearly
    Full-time
    London

    About us: At Urban Greens, we believe that perfectly crafted salads can empower how we eat and feel. We are creators - leading the salad revolution to redefine London’s healthy eating scene. What does that mean? It means we’re bringing people together, one salad at a time, connecting them to real ingredients, unbeatable flavour and a community of people who care. Now at 5 stores strong, and with big plans for growth we're looking to expand our team! We’re looking for someone who brings fun, energy, has a keen eye for detail, and solves problems with a smile! Position: General Manager We are seeking an experienced and dedicated General Manager to join our growing team! The ideal candidate will help oversee all aspects of the store, ensuring exceptional customer service, effective staff management, strong financial performance, and full compliance with health and safety regulations. The General Manager will be the driver of the store’s success by creating a positive dining experience for our guests and upholding the highest standards of quality and service, all whilst championing the UG brand. Key Responsibilities: Full responsibility and accountability for your store’s overall profitability. Driving sales in alignment with targets and always pushing for inventive ways to grow the business. Train and develop your team, managing them day to day as well as ensuring Urban Greens culture comes first. Ensure exceptional customer service, handling any conflict effectively and with a customer first approach. Monitor customer feedback and make improvements based on insights. Fully responsible for all cost control within your store. Accountable for cost of goods and labour management. Monitor food quality and ensure compliance with health and safety regulations. Monitor supplier performance and evaluate product quality, ensuring Urban Greens standards for quality are maintained. Be an ambassador for everything Urban Greens stands for, ensuring our brand reputation is upheld at every customer touchpoint. Benefits: A generous 50% discount at any Urban Greens location. Complimentary meal during your shift. 28 days of annual leave. Opportunities for skill development and career advancement. Competitive salary + exciting bonus programme.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    3 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
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  • Waiter / Waitress (Part time)
    Waiter / Waitress (Part time)
    6 days ago
    £14.5–£15 hourly
    Part-time
    London

    About us Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce. Summary of role We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic Waitress/Waiter to join our team. The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality, and perseverance to thrive in this role. · To provide a quick and efficient service. · To provide a friendly, courteous, and professional service, always. · To demonstrate a high standard of personal appearance, always wearing clean and pressed white shirt changed daily or when necessary due to spillages or accidents and ensuring good personal hygiene. · To ensure the agreed standards of the front of house area’s layout, organization and presentation are always adhered to. · Meet and greet guests to their tables. · Present our menu and provide relevant information to our guests (food allergies, portions, various upselling and add-ons) whilst having complete knowledge of our food and beverage offerings. · To clear and reset tables after guests leave. · Inform guests about our specials and any dishes or drinks that we are currently promoting. · Up-sell in both food and beverages. · Take accurate food and drinks orders and communicate efficiently with the kitchen and managers. · Serve food and drink orders at the table whilst checking dishes and kitchenware for cleanliness and presentation, reporting any issues to the Manager in Charge or Line Manager. · Arrange table settings and always maintain a clean and tidy section. · Deliver bills and collect payments accurately. · Participate in team briefings, trainings (online or onsite) and have a keen interest in the daily life of the restaurant. · Follow all relevant Health and Safety regulations and policies. · Provide excellent customer service to guests. · Responsibility and accountability with regards to taking payments from guests, following the company guidelines and standards. Benefits • Cycle to work scheme, • Meals, • Company pension scheme, • Team events

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  • General Manager
    General Manager
    11 days ago
    £40000–£50000 yearly
    Full-time
    London

    Job Title: General Manager – Hobson’s Fish & Chips Location: Central London (Charing Cross) Job Type: Full-Time Salary: Competitive, based on experience + performance bonus About Us: Hobson’s Fish & Chips is a well-established, high-volume fast-casual restaurant located in the heart of London’s busiest tourist districts. Known for quality, speed, and consistency, we serve thousands of customers weekly across multiple central locations. We are now looking for a driven, experienced General Manager to lead day-to-day operations and deliver exceptional guest experiences while maintaining operational excellence. Key Responsibilities: Lead and oversee the daily operations of the restaurant, ensuring smooth and efficient service during high-volume periods Manage, train, and motivate a diverse front and back-of-house team to consistently deliver high standards Drive team performance through clear KPIs and accountability, including sales targets, labour cost, and customer satisfaction Manage rotas, shift planning, stock control, and supplier coordination Ensure compliance with food safety, hygiene, health & safety, and licensing regulations Handle customer complaints or escalations professionally and promptly Support recruitment, onboarding, and staff development in collaboration with senior management Report weekly performance metrics and operational updates to ownership Requirements: Minimum 2 years of experience in a management role within a busy restaurant or quick-service environment (experience in fish & chips or high-turnover hospitality preferred) Proven leadership and team management skills Strong understanding of fast-paced service operations, stock and cost control, and customer service excellence Ability to stay calm and focused under pressure Proficiency in rota planning, POS systems (e.g. SambaPOS), and basic financial reporting Flexible availability, including weekends, evenings, and public holidays Eligibility to work in the UK What We Offer: Competitive base salary Quarterly performance-based bonuses Meals on shift Career progression opportunities within a growing brand A central London location with high footfall and brand recognition

    Immediate start!
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  • Business Development Executive
    Business Development Executive
    18 days ago
    £41700–£43000 yearly
    Full-time
    London

    Business Development Executive Company: Galaxy London Ltd (Galaxy Nails Highbury) Location: 75 Holloway Rd, London N7 8JZ, United Kingdom SOC Code: 3554 – Sales Accounts and Business Development Managers Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week Salary: £41,700 – £43,000 per annum Role Overview Galaxy London Ltd, operating as Galaxy Nails Highbury, is a premium nail and beauty salon based in Highbury, London, offering high-quality nail treatments including gel manicures, acrylic extensions, nail art, and luxury nail care services. The salon is recognised for its skilled technicians, commitment to hygiene and product quality, and its strong digital engagement through its website and social media platforms. The Business Development Executive will play a strategic role in expanding the salon’s customer base, strengthening brand awareness, and increasing revenue through partnerships, marketing initiatives, and community engagement across North London and surrounding areas. This role focuses on developing new business opportunities, building relationships with local businesses and communities, promoting Galaxy London’s premium beauty services, and supporting digital marketing initiatives to attract and retain clients. The successful candidate will help position Galaxy Nails Highbury as a leading luxury nail salon within the local beauty market. Key Responsibilities Business Growth & Commercial Development • Identify and develop new revenue opportunities, including group bookings, bridal packages, corporate beauty services, loyalty programmes, and seasonal promotions., • Establish and maintain B2B partnerships with local businesses, offices, gyms, fashion retailers, salons, and event organisers in Highbury, Islington, and Central London., • Develop commercial proposals and partnership agreements to promote exclusive offers, cross-promotions, and collaborative campaigns., • Conduct market research to analyse local beauty industry trends, customer preferences, and competitor salon offerings., • Support strategies to increase repeat bookings, customer retention, and referral-based business growth. Brand Development & Market Engagement • Promote Galaxy London’s brand identity as a premium nail salon, emphasising high-quality products, skilled technicians, and innovative nail designs., • Build relationships with local communities, influencers, beauty bloggers, and lifestyle groups to increase brand visibility., • Coordinate promotional campaigns highlighting signature services such as gel manicures, acrylic extensions, and bespoke nail art., • Organise in-salon events, seasonal beauty promotions, and customer appreciation initiatives to attract new clients., • Support collaboration with local fashion, beauty, and lifestyle events to strengthen the salon’s market presence. Digital Marketing & Customer Engagement • Support the management and optimisation of the salon’s online presence, including the company website and social media platforms such as Instagram., • Coordinate digital campaigns to promote new nail trends, seasonal designs, beauty tips, and service promotions., • Analyse online engagement, customer feedback, and booking trends to identify opportunities for growth., • Work with the marketing team to develop content strategies, influencer collaborations, and promotional campaigns., • Monitor and report on customer engagement metrics and marketing performance. Strategic & Operational Coordination • Work closely with salon management and technicians to ensure marketing initiatives align with operational capacity and service availability., • Assist in developing structured growth strategies, revenue forecasts, and promotional budgets., • Ensure all business development activities align with brand standards, customer service excellence, and hygiene regulations within the beauty industry., • Support the introduction of new services, promotional packages, and customer experience improvements., • Prepare regular performance and market reports to support strategic decision-making by senior management. Skills, Qualifications & Experience • Bachelor’s degree in Business Management, Marketing, Hospitality Management, Beauty Business Management, or a related field., • Proven experience in business development, marketing, client acquisition, or commercial strategy, preferably within the beauty, wellness, or retail service sector., • Strong understanding of the UK beauty and nail salon market and customer service-driven industries., • Experience building local partnerships, promotional campaigns, or customer engagement initiatives., • Analytical mindset with the ability to interpret sales data, customer trends, and digital engagement metrics., • Excellent communication, negotiation, and relationship-building skills., • Ability to work proactively and independently in a fast-paced customer-focused environment. Benefits • 28 days’ paid annual leave (including bank holidays), • Opportunities for career development within the beauty and wellness industry, • Exposure to innovative beauty trends, luxury nail services, and creative marketing initiatives, • Opportunity to contribute directly to the commercial growth and brand development of Galaxy London Ltd

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  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    20 days ago
    £23500–£26000 yearly
    Full-time
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

    Immediate start!
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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    20 days ago
    £42000–£45000 yearly
    Full-time
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

    Immediate start!
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  • Massage Therapist
    Massage Therapist
    1 month ago
    £15–£17 hourly
    Part-time
    London

    Based in West London, we are a renowned boutique day spa with over 14 years of expertise, prides itself on providing outstanding treatments and customer service. We are excited to invite a Massage Therapist to become part of our welcoming team, with opportunities available for both part-time and full-time positions. Minimum Qualifications: Proficient in the English language. Possesses at least an NVQ Level 2 in massage therapy or an equivalent qualification. Has a minimum of two years of in salon or spa experience. Excellent communication abilities and customer service skills. Skilled in a range of massage techniques, such as aromatherapy, deep tissue, and Swedish. Preferred Skills: Proficient in lymphatic drainage, Swedish and deep tissue techniques. Reflexology, sports, pregnancy massage expertise is valued. At ease delivering services to clients of any gender. Exhibits professionalism, confidence, and dependability. Applicants must demonstrate a strong commitment to high-quality treatments and exceptional client communication skills. Responsibilities: Deliver outstanding customer service by greeting clients and responding to their needs. Engage in clear communication with clients to grasp their preferences and offer personalised suggestions. Utilise time management skills to guarantee that all appointments proceed seamlessly and punctually. Keep a tidy and well-organised workspace, in compliance with spa standards. Accountable for precisely recording client progress and treatment plans, while also keeping up-to-date with the newest massage techniques and industry developments to improve our service offerings. Must be flexible with working hours. Must have a mature and adaptable personality. Next Steps: If you are a talented massage therapist with a passion for beauty and wellness, we would love to hear from you. We will reach out to you if your qualifications align with our requirements. References will be requested and verified accordingly. Job Types: Part-time, Freelance Benefits: - Employee discount - Flexitime Experience: in salon or spa : 2 years (required) must have worked in the spa/salon/clinic environment with in the past 1 year Language: English (required)

    Immediate start!
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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £12.21–£14 hourly
    Part-time
    London

    Experienced Front of House Staff (Full Time) Independent Italian Restaurant – North London We are an established, busy independent Italian restaurant with a loyal local clientele. We are currently expanding our Front of House team and are looking for two experienced full-time staff members to join us on a long-term basis. This is a stable, permanent opportunity for professionals who take pride in hospitality and want responsibility within a structured team. The Role Running your own section confidently during service Opening and closing responsibilities (shared within the team) Delivering high standards of customer service Managing bookings and POS system confidently Supporting stock organisation and daily operations Working closely within a small, reliable team Maintaining calm and professionalism during busy services Essential Requirements Minimum 2 years restaurant experience Fluency in both Italian and English (essential) Strong communication and interpersonal skills Calm under pressure and solution-focused Professional attitude and reliability Available to work evenings and weekends Seeking a long-term, stable position What We Offer Full-time permanent contract £12.21-14.00 per hour (depending on experience) + tronc Guaranteed hours Stable rota planning with advance scheduling Paid training opportunities (Food Hygiene, First Aid, development) Supportive and respectful working environment Important We value professionalism, accountability and mutual respect within our team. Please apply only if you are genuinely seeking a stable, long-term role in hospitality. Please apply with your CV and a short paragraph explaining your experience and availability.

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  • Sales Account Manager
    Sales Account Manager
    7 hours ago
    £55000–£60000 yearly
    Full-time
    London

    Role Overview We are seeking a commercially driven Sales Account Manager to join Citywharf, specialising in the London property market, including residential sales, lettings, and investment advisory. This role will focus on working with international clients, particularly Mandarin-speaking customers, while also building and maintaining strong relationships with UK-based landlords. The successful candidate will provide end-to-end support across property sourcing, investment advice, and transaction management. Citywharf is a boutique property consultancy with over 10 years of experience in London’s residential market, offering tailored services to overseas buyers, investors, and landlords. Key Responsibilities • Identify and develop new business opportunities, with a focus on Chinese and international investors, • Provide clients with insights into the London property market, including investment opportunities and property recommendations, • Manage the full sales and lettings process, from initial enquiry through to completion, • Build and maintain long-term relationships with landlords, including support on lettings, property management, and reinvestment strategies, • Conduct property viewings, client consultations, and negotiations to drive successful transactions, • Deliver end-to-end support to clients across buying, renting, and investment processes, • Collaborate with internal teams (sales, lettings, and property management) to ensure seamless service delivery, • Maintain accurate client records and track sales activities using CRM systems, • Participate in marketing initiatives, events, and client outreach activities, • Stay up to date with market trends to provide informed and strategic advice to clients Key Skills • Strong client relationship management skills, with the ability to work with international and high-net-worth clients, • Proven sales ability, with experience in converting leads into completed transactions, • Excellent communication and negotiation skills, • Commercially minded with a proactive, target-driven approach, • Ability to manage multiple transactions and client accounts simultaneously, • Proficient in CRM systems and Microsoft Office applications Experience Requirements • Minimum of 5 years’ experience in property, real estate, or a related field, • Experience working with Chinese or international clients is highly desirable, • Strong understanding of the London residential property market (sales, lettings, and investment), • Demonstrable track record of closing deals Education & Language Requirements • Bachelor’s degree or above in Business, Real Estate, Marketing, or a related field, • Fluency in Mandarin (spoken and written) and strong proficiency in English, • Cantonese is advantageous but not essential

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  • Sales Account Manager
    Sales Account Manager
    7 days ago
    £56000–£58000 yearly
    Full-time
    London

    Job Description Job Overview The Sales Account Manager will be responsible for managing and developing client relationships while driving revenue growth for the company’s consultancy and business support services. The role focuses on maintaining long-term partnerships with clients, identifying new opportunities within existing accounts, and ensuring high levels of customer satisfaction. Key Responsibilities • Manage and develop relationships with existing clients and key accounts, • Identify opportunities to expand services and generate additional revenue within existing accounts, • Acquire new business clients through networking, referrals, and lead generation, • Present and promote the company’s consultancy and business support services, • Prepare proposals, quotations, and service agreements for clients, • Monitor client needs and provide tailored solutions in collaboration with internal teams, • Maintain accurate records of sales activities, accounts, and pipeline using CRM systems, • Achieve monthly and quarterly sales targets, • Provide regular sales reports and forecasts to senior management Requirements • Bachelor’s degree, with preference in Business, Marketing, or a related field, • Minimum 1 year experience in sales, account management, or client relationship management, • Strong interpersonal and communication skills, • Excellent negotiation and presentation abilities, • Ability to manage multiple accounts and build long-term client relationships, • Self-motivated and target-driven with a strong commercial mindset, • Ability to work in a fast-paced and target-driven environment, • Experience in consultancy services, professional services, or B2B sales is preferred Application deadline:16/04/2026 Job types: Full-time, Permanent Salary: £56,000 - £58,000

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  • Cafe Manager
    Cafe Manager
    12 days ago
    £14–£15 hourly
    Full-time
    London

    Daytime Café Manager — Alma Barnes Alma is a wellness-oriented café brand with a growing footprint across London. We're looking for an experienced Café Manager to lead our Barnes location — a busy, community-loved spot known for great coffee, fresh food, and a genuinely warm atmosphere. This is a role for someone who takes pride in running a tight operation, develops their team, and holds the standard without being told to. What you'll be doing • Managing the full day-to-day operation of the café, including opening and closing, • Leading and developing a team of 7, • Maintaining service and quality standards across coffee, smoothies, and breakfast, • Handling staff scheduling, coordination, and performance, • Keeping on top of stock, waste, and supplier deliveries, • Reporting to the Operations Director and contributing to broader brand decisions What we're looking for: • 1–2 years in a café or hospitality management role, • A leader who sets the tone — calm under pressure, consistent, and accountable, • Strong operational instincts: you notice what's slipping before it becomes a problem, • Genuine warmth with customers and a commitment to building a loyal regular base, • Experience with staff scheduling and stock control What we offer • Starting salary of £14–£15 per hour depending on experience, plus TRONC, • Daytime hours only — no evenings, • Enrolment into the company pension scheme after 3 months, • Staff food during every shift, • Unlimited hot drinks, • A stable, growing brand with real opportunity to progress as Alma expands Great cafés don't run themselves. If you're the one who makes it happen, we want to hear from you.

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  • Business Development Executive
    Business Development Executive
    1 month ago
    £41000–£43700 yearly
    Full-time
    London

    Business Development Executive Company: YF GSIR LTD (Yifang Franchise – Holborn) Location: 150 Grays Inn Road, London, WC1X 8AX SOC Code: 3554 Employment Type: Full-time, Permanent Working Hours: 37.5 hours per week Salary: £41,700 – £43,000 per annum Role Overview YF GSIR LTD operates the official franchise of Yifang in Holborn, London. Yifang is an internationally recognised Taiwanese bubble tea brand known for its premium ingredients, authentic fruit teas, brown sugar pearl milk, and seasonal beverages. The Business Development Executive (BDE) will play a strategic and commercially driven role in expanding the Company’s market presence, increasing revenue streams, and strengthening brand positioning within Central London and surrounding areas. The role focuses on partnership development, local market expansion, corporate sales, promotional campaigns, and brand engagement to ensure sustained commercial growth while maintaining the brand’s premium positioning. The successful candidate will be responsible for identifying growth opportunities, developing structured business strategies, building long-term partnerships, and supporting the commercial success of the Holborn franchise in a competitive hospitality and beverage market. Key Responsibilities Business Growth & Commercial Development • Identify and develop new revenue streams, including corporate catering, bulk orders, event partnerships, and delivery platform optimisation., • Establish and manage B2B partnerships with local offices, universities, retailers, and event organisers within the Holborn and Central London area., • Develop proposals, negotiate commercial terms, and manage partnership agreements to secure sustainable business growth., • Analyse local market trends, competitor activity, and customer behaviour to inform commercial strategies., • Support franchise expansion initiatives where applicable, including feasibility research and location analysis. Brand Development & Market Engagement • Promote Yifang’s premium Taiwanese brand identity, highlighting its use of high-quality teas, fresh fruit ingredients, and signature Brown Sugar Pearl Milk., • Plan and coordinate seasonal promotions aligned with Yifang’s limited-edition drink launches., • Build relationships with local communities, student groups, and corporate networks to increase brand visibility., • Organise in-store promotional events, sampling campaigns, and collaborative marketing initiatives. Digital & Delivery Channel Optimisation • Manage and optimise performance across online delivery platforms (e.g., Uber Eats, Deliveroo) to maximise visibility and conversion., • Coordinate digital marketing campaigns, including social media promotions and location-based advertising., • Monitor sales data, customer feedback, and performance metrics to refine commercial strategies., • Prepare analytical performance reports to support decision-making by senior management. Operational & Strategic Coordination • Work closely with store management to align promotional activities with operational capacity and stock availability., • Ensure commercial initiatives are consistent with franchise brand standards and guidelines., • Support the development of structured growth plans, revenue forecasts, and budget planning., • Contribute to improving customer retention strategies and loyalty programme initiatives. Skills, Qualifications & Experience • Bachelor’s degree in Business Management, Marketing, Hospitality Management, or a related field., • Proven experience in business development, sales, hospitality growth, or commercial strategy roles., • Strong understanding of the UK food & beverage or quick-service restaurant market., • Experience managing partnerships, corporate accounts, or local area marketing initiatives., • Analytical mindset with the ability to interpret sales data and market trends., • Excellent negotiation, presentation, and relationship-building skills., • Proactive, commercially driven, and capable of working independently in a fast-paced retail environment. Benefits • Competitive salary: £41,700 – £43,000 per annum, • 28 days’ paid annual leave (including bank holidays), • Performance-related growth opportunities, • Long-term career progression within an internationally recognised bubble tea brand, • Opportunity to contribute directly to the commercial expansion of a premium Taiwanese beverage franchise in Central London

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