Customer Service jobs in London, East ActonCreate job alerts
- Robert Walters Recruitment Agency London
Senior Customer Service Advisor22 hours ago£50000–£60000 yearlyFull-timeLondonAs a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment
Immediate start!Easy apply - FL Corp
Call Centre Agent4 days ago£39000–£50000 yearlyFull-timeLondonJoin Our Fun, Female-Led Team in Fulham! We’re a fast-paced call centre supporting clients in the lifestyle and entertainment industries, and we’re on the lookout for a reliable, quick-thinking team member to join us. You’ll be working in an office, answering inbound calls, booking appointments, and managing multiple tasks, all from an iPhone. That means confidence using an iPhone and fast typing skills without predictive text are essential. What You'll Need: • Fluent English (Portuguese is a big bonus!), • Comfortable with flexible shifts, including late nights and weekends, • Live within 30 minutes of SW6, • Own an iPhone and be able to type quickly and accurately on it, • Discreet, professional, and open-minded, • Confident multitasking and using apps while on calls We offer full training, a supportive team environment, and a taxi home after late shifts for your safety. If you’re organised, tech-savvy, and thrive in a dynamic role, we’d love to hear from you!
Immediate start!No experienceEasy apply - Terani Motor Company
Car Sales Executive7 days agoFull-timeLondonCar Sales & Customer Service Administrator Location: Park Royal, NW10 7JS, London Salary: £27,000-£45,000 + Comission, Depends on experience & Skills Job Type: Full-time Experience: Required Language: English (Expert) Join Terani – A Luxury Car Experience Terani is a leading prestige car dealership based in Park Royal, London, specialising in high-end, bespoke vehicles. We are known for our commitment to exceptional customer service, tailored client journeys, and an immaculate showroom experience. We’re now looking for a Sales & Customer Service Administrator to join our growing team — someone who thrives in a luxury environment, enjoys building relationships, and understands what it means to deliver a seamless customer experience. Key Responsibilities: Assist in managing client consultations and support the vehicle sales process Provide exceptional service both face-to-face and over the phone Oversee administrative tasks related to sales and customer records Coordinate custom vehicle orders and aftersales requests Handle post-sale support, ensuring ongoing client satisfaction Maintain high standards of organisation, accuracy, and professionalism About You: Previous experience in sales, admin, or customer service (automotive or luxury retail preferred) Excellent English communication skills – both written and verbal Well-organised, with a strong attention to detail Confident, polished, and customer-focused Able to manage multiple tasks in a fast-paced environment Competent with computer systems and standard office tools Why Work with Us? At Terani, you’ll be part of a brand that values excellence, trust, and client care. You’ll work in a supportive team, in a stylish setting, with the opportunity to grow your skills in both sales and service. How to Apply: Think you’re the right fit? Send us your CV — we’d love to hear from you.
Easy apply - Crunch - #sandwich[up]rising
Front of House Team Member9 days ago£12.21–£13.21 hourlyFull-timeLondonCrunch is looking for a friendly and organised Cashier to join our front-of-house team at our new site in Soho. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to multitask in a fast-paced environment. We're looking for someone who is very detail-oriented, enjoys engaging with customers, and takes pride in maintaining a clean and welcoming front-of-house space. Key Responsibilities: • Deliver outstanding customer service: Greet customers with a smile, take orders efficiently, and ensure a friendly and professional experience from start to finish., • Operate the till system accurately: Handle transactions, issue receipts, and manage order entries with speed and accuracy., • Pack delivery orders correctly: Prepare Deliveroo, Uber Eats, and other delivery orders with attention to detail, ensuring all items are included and packaged securely and according to company policy., • Maintain cleanliness and organisation of front-of-house: Keep counters, customer areas, and the till station clean and tidy throughout the shift., • Assist with stock for front-of-house items: Monitor takeaway packaging, napkins, and other essentials, restocking as necessary., • Communicate effectively with the kitchen team: Ensure smooth order flow and timely delivery of online orders., • Follow opening and closing procedures: Set up and close down the till area and front-of-house space according to company standards. What We Offer: • How many hours do you need? We work around you!, • Flexible working hours, • Uniform provided, • Referral bonus of £300 for recommending new team members, • Fully structured and paid training provided, • Free meals while you’re on shift!, • Opportunity to grow within the company – we’re opening new sites soon! Requirements: • Previous experience in a customer-facing role (preferred), • Great communication and interpersonal skills, • Attention to detail, especially when packing orders, • Comfortable working with tills and handling transactions, • Positive and proactive attitude, • Able to stay calm under pressure and multitask efficiently, • Basic understanding of food hygiene and safety practices We are looking forward to hearing from you 🥪🤟🏼
Immediate start!Easy apply - Chango Empanadas
Team Member11 days ago£12.21 hourlyPart-timeLondonJoin Our Chango Family! 🍽️✨ Are you ready to be part of something deliciously special? At Chango, we're all about sharing the magic of Argentinean empanadas—and we do it with heart, passion, and a multicultural team that feels like family. We are on the hunt for enthusiastic, energetic, and friendly individuals to join us at our shop in Hampstead as: Empanada Maestro (Part-Time) As a Chango Empanada Maestro, you’ll be the warm, welcoming face of our brand. You’ll be serving up piping hot empanadas, taking orders with a smile, and creating memorable moments for our customers. What you'll be doing: • Heating and serving our famous empanadas 🌟, • Taking orders and handling payments with care, • Creating a friendly, inviting space for our guests, • Keeping the shop spotless and hygienic, • Being a team player and multitasking like a pro What we're looking for: • Exceptional customer service skills, • A proactive, can-do attitude, • Someone punctual, reliable, and committed, • A love for cleanliness and food safety, • Flexibility to work during shop hours And most importantly… a passion for empanadas! 🥟❤️ Job details: • Job Type: Part-time, • Hours: 20-30 hours/week, • Shifts: Monday to Sunday, 10:30AM – 7:30PM, • Pay: from £12.21/hour If you're looking to work in a fun, flavourful environment and be part of a growing team, we’d love to meet you. Come join the Chango adventure—where every empanada tells a story.
Immediate start!Easy apply - Contract Chair Co
Account Manager15 days ago£30000–£36000 yearlyFull-timeLondonContract Chair Co. is the UK’s leading B2B supplier of European hospitality furniture. Our clients include hospitality businesses of all types, as well as design practices and other hospitality industry intermediaries, mostly based in the UK, with others in the EU, the Middle East, and U.S.A. From our head office in Hammersmith, our friendly team helps designers deliver stunning hospitality projects and provide an exceptional sales and customer care experience. Responsibilities: Select furniture products from our extensive range, ensuring they meet the specific requirements of our customers. Collaborate with factories, coordinating specifications and arranging samples and swatches. Oversee logistics solutions, ensuring timely and efficient delivery of products. Complete tender documents and accurately interpret and analyze layout plans. Handle inquiries for bespoke furniture items, providing knowledgeable solutions. Maintain regular communication with designers and other customers, actively facilitating opportunities. Requirements: Possess an eye for design, coupled with critical thinking skills. Demonstrate proficiency in numeracy and literacy. Exhibit professionalism and maintain a strong work ethic. Ability to collaborate effectively with colleagues in the same department. Preferably have prior experience in the design industry. Please note that this position is primarily office based. At The Contract Chair Co, we value individuals who are passionate about delivering exceptional customer experiences. If you are a motivated and detail-oriented professional, ideally with a background in design, we encourage you to apply for the position of Account Manager. Join our team and contribute to our commitment to providing outstanding furniture solutions. Benefits: Health insurance Company pension scheme 20 days holiday plus bank holidays and Christmas break Salary range from £30-36,000
Immediate start!No experienceEasy apply - Usman Ali Jewellery Trading UK ltd
Customer Service Manager1 month ago£51000–£55000 yearlyFull-timeSouthallJob Responsibilities: • Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets., • Contribute to the development of sales strategies and setting of sales targets aligned with company growth plans., • Discuss client requirements, conduct surveys and market research, and analyse customer reactions to product design, packaging, pricing, and promotions., • Compile and analyse sales figures, preparing proposals for targeted marketing campaigns and promotional activities., • Produce reports and recommendations on marketing and sales strategies for senior management., • Manage, lead, and motivate the marketing team, ensuring effective implementation of marketing strategies., • Build and maintain strong relationships with wholesale and retail clients, negotiating new business contracts., • Plan specifications and prepare detailed requirements for projects, ensuring high standards and timely delivery.
Easy apply - Asl
Office helper1 month ago£100 monthlyPart-timeLondonI need the office helper to help me in my office. £100 a day part time
Immediate start!No experienceEasy apply - Day Tours London
Customer Service Tour Leader2 months ago£15 hourlyPart-timeSouth Kensington, LondonLooking for a part-time tour leader to work with us on our day trips from Central London. The tour visits locations such as Stonehenge. Must be chatty, confident and able to learn some history ! 7am starts so just be near central London and like early starts! Must have PERFECT English to talk on the microphone! We also may have apermanent and full-time role for successful applicants.
Immediate start!Easy apply
