Trabajos Customer Service en St James's, LondonCrear alertas

Shop Assistant – Food Preparation & Customer Service Location: Piccadilly, London Hours: Monday to Friday, 10.30 – 3:30pm (No evenings or weekends) We are a small, independent food shop based in Piccadilly, London, looking for a reliable and friendly team member to join us. We prepare fresh sandwiches and salads made to order and pride ourselves on providing warm, attentive service to every customer. This is a customer-facing role in a busy but welcoming environment, ideal for someone who enjoys working with people and takes pride in good food and service. Duties include: Morning food preparation Preparing fresh sandwiches and salads to order Serving customers during the busy lunchtime period Maintaining a clean and organised workspace Providing friendly and helpful customer service Full training will be provided on our menu and preparation methods. Working Hours: Monday to Friday 10.30am – 3:30pm No evenings or weekend work Benefits: Friendly small-team environment Full holiday allowance Workplace pension (after 3 months) Food provided during shifts Stable weekday hours We are looking for someone who is: Friendly and reliable Comfortable working with customers Able to work at a steady pace during busy lunch periods Punctual and organised Willing to learn

As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining high levels of customer satisfaction and ensuring a positive experience with our services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and timely manner., • Provide accurate information and guidance on products, services, and policies., • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary., • Document all customer interactions and resolutions accurately in our systems., • Maintain a high level of product and service knowledge to effectively assist customers., • Adhere to company policies and procedures to ensure consistency and quality of service., • Contribute to a positive team environment and continuously seek opportunities to improve the customer experience. Required Skills and Experience: • Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely., • Excellent problem-solving abilities and a calm, empathetic approach to customer interactions., • A genuine passion for helping people and delivering outstanding customer service., • Proficiency in using computer systems and navigating various software applications., • Ability to work effectively in a fast-paced and dynamic environment., • Previous experience in a customer service role is desirable, but not essential, as full training will be provided.