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What You Will Be Doing creating a seamless digital shopping experience and online customer journey by ensuring efficient order processing, inventory management, and timely shipment of food products to customers Develop and implement effective sales and marketing strategies to increase online visibility, drive traffic to the website, and boost sales of SOK Food products by leveraging digital marketing channels such as social media, email campaigns, and partnerships. Focus on delivering exceptional customer service by promptly addressing customer inquiries, resolving issues, and continuously improving the online shopping experience to maximize customer satisfaction and loyalty. You'll manage the performance of SOK Food retail operations, ensuring net profit is maximised in line with SOK objectives and values Monitor inventory levels, track product performance, and collaborate with suppliers to ensure adequate stock of food products. Analyze sales data, website metrics, and customer feedback to identify trends, evaluate performance, and generate actionable insights for optimizing product assortment, pricing strategies, and overall business growth. Who we are looking for Prior experience in managing e-commerce operations, preferably in the food industry, with a strong understanding of online retail platforms, order fulfillment processes, and digital marketing strategies. A genuine passion for African food and culture, coupled with knowledge of traditional African ingredients, dishes, and cooking methods, to effectively communicate the value of the products to customers and drive sales Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven decisions to optimize product assortment, pricing strategies, and promotional campaigns for maximizing revenue and profitability. Adaptability to thrive in a fast-paced, dynamic environment with evolving business needs, coupled with resilience to effectively manage challenges, solve problems, and drive continuous improvement in the face of obstacles.
Salary: £12 per hour Monday - Friday 8am-6pm Saturday 9am-4pm Remote customer service advisor Are you passionate about providing customer service advice and looking for flexibility, independence and rewarding opportunities? Look no further! Join the dynamic team at Nowple Recruitment LTD. Work from the comfort of your own home and choose your own hours. We currently have client opportunities to work for Nespreso, a premium single-serve coffee brand of the multinational Swiss company Nestle in which individually portioned aluminum capsules containing roast and ground coffees are partnered with especially design coffee machines. By 2011, Nespresso has sold more than 20 billion of its proprietary aluminium coffee capsules directly to consumers through exclusive takes, tele-ordering and its e-commerce websites. What you will be doing: • Positively interact with customers via phone, providing a premium service to the customer. • Be a positive representative for the brand; promoting products, benefits & discounts available to the customer. • Navigate multiple complex systems while researching and resolving customers’ issues or concerns. • Provide troubleshooting and resolutions to customers’ technical issues with their products. Requirements: Previous customer service experience preferred, but not required as training will be provided. Strong communication skills and a passion for helping others Reliable internet connection and a quiet workspace. Willingness to undergo training and certification as required by clients. Equipment: This is a general guide and the Systems and Equipment guide should be referred to and provided upon request. There may also be additional technology requirements for each client and will be found on their Opportunity Announcement. Technical Specifications: - Computer: Intel Core I5 or higher (or equivalent). Desktop preferred with two monitors. Laptop may also be used with minimum 15" monitor. - Operating System: Windows 10 or 11. - Storage: 60GB hard drive with 20GB free space. - Memory: Minimum 4GB RAM (8GB recommended). - Internet Connection: Hard-wired with at least 10 mbps download and 3 mbps upload speed. - A USB noise cancelling headset for training and class.