E commerce customer service jobs in United Kingdom
Are you a business? Hire e commerce customer service candidates in United Kingdom
- Collections and Stuff Ltd
Shop Supervisor2 days ago£38000–£40000 yearlyFull-timeWarringtonA Shop Supervisor in an online retail e-commerce business plays a crucial role in ensuring smooth operations, customer satisfaction, and efficient team management. Below are the key duties and responsibilities: 1. Team Management Supervise Staff: Oversee the performance of customer service representatives, warehouse staff, and other team members. Training: Train new employees on company policies, product knowledge, and customer service standards. Scheduling: Create and manage work schedules to ensure adequate coverage during peak hours. Performance Reviews: Conduct regular performance evaluations and provide feedback to team members. 2. Customer Service Issue Resolution: Handle escalated customer complaints and ensure timely resolution. Quality Assurance: Monitor customer interactions to ensure high service standards are maintained. Feedback Collection: Gather customer feedback to identify areas for improvement. 3. Operations Management Order Fulfillment: Oversee the order processing, packaging, and shipping to ensure timely delivery. Inventory Management: Monitor stock levels and coordinate with suppliers to replenish inventory as needed. Quality Control: Ensure products meet quality standards before they are shipped to customers. 4. Sales and Marketing Support Promotions: Assist in implementing online sales promotions and marketing campaigns. Product Listings: Ensure accurate and appealing product descriptions and images on the e-commerce platform. Sales Analysis: Analyze sales data to identify trends and recommend strategies to boost sales. 5. Technology and Systems Platform Management: Oversee the functionality of the e-commerce platform, ensuring it is user-friendly and up-to-date. Data Security: Ensure customer data is handled securely and in compliance with data protection regulations. System Troubleshooting: Address technical issues related to the e-commerce platform and coordinate with IT support if necessary. 6. Reporting and Analytics Performance Metrics: Track key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction. Reporting: Prepare regular reports on sales, customer service performance, and operational efficiency. Data Analysis: Use analytics tools to gain insights into customer behavior and sales trends. 7. Compliance and Policies Policy Enforcement: Ensure all team members adhere to company policies and procedures. Regulatory Compliance: Stay updated on e-commerce regulations and ensure the business complies with legal requirements. 8. Vendor and Supplier Coordination Supplier Relations: Maintain good relationships with suppliers and negotiate terms to ensure cost-effectiveness. Vendor Management: Oversee the performance of third-party vendors, such as logistics partners. 9. Continuous Improvement Process Optimization: Identify inefficiencies in operations and implement improvements. Innovation: Stay updated on industry trends and recommend new technologies or strategies to enhance the business. 10. Communication Internal Communication: Facilitate clear communication between different departments (e.g., marketing, warehouse, customer service). External Communication: Serve as a point of contact for external stakeholders, such as suppliers and logistics partners. Key Skills and Qualifications: Strong leadership and team management skills. Excellent communication and customer service skills. Proficiency in e-commerce platforms and tools. Analytical skills to interpret sales data and performance metrics. Problem-solving abilities to address operational challenges. Knowledge of inventory management and order fulfillment processes. By effectively managing these duties and responsibilities, a Shop Supervisor can significantly contribute to the success and growth of an online retail e-commerce business.
Immediate start!Easy apply - Welzo
Fulfillment & Operations Executive29 days ago£11.5–£13 hourlyPart-timeLondonFulfillment & Operations Executive Location: London, UK Job Type: Full-time, Office-based About Us Welzo is a fast-growing healthcare and wellness marketplace, offering a wide range of health tests, supplements, and personal care products to customers across the UK, EU, and GCC. We are seeking a Fulfillment & Operations Executive to join our team and ensure the smooth and efficient processing of customer orders. Role Overview As a Fulfillment & Operations Executive, you will be responsible for managing the packing, shipping, and logistics of customer orders. You will play a critical role in maintaining high fulfillment standards, ensuring timely deliveries, and optimizing our operations for efficiency. Key Responsibilities Order Processing: Accurately pick, pack, and prepare customer orders for dispatch. Inventory Management: Monitor stock levels, update inventory records, and liaise with suppliers to ensure availability of products. Shipping & Logistics: Coordinate with couriers and shipping partners to ensure timely and cost-effective deliveries. Quality Control: Inspect products for accuracy and condition before shipping. Returns & Exchanges: Handle returned items, process refunds, and restock products as needed. Warehouse & Office Organization: Maintain a clean and organized workspace to ensure smooth daily operations. Customer Support Assistance: Work closely with customer service to resolve fulfillment-related issues. Process Improvement: Identify opportunities to enhance efficiency, reduce costs, and improve order fulfillment workflows. Requirements Previous experience in order fulfillment, warehouse operations, or e-commerce logistics is a plus. Strong attention to detail and ability to work efficiently under time constraints. Good organizational and problem-solving skills. Ability to lift and move packages when required. Familiarity with shipping platforms and order management systems is advantageous. Team player with a proactive approach to work. What We Offer Competitive salary based on experience. Opportunity to work in a fast-growing healthcare and wellness company. Supportive team environment and career development opportunities. Office-based role with a dynamic and hands-on approach to fulfillment and operations.
Immediate start!Easy apply - Belvisi Kitchen & Furniture
Interior Designer1 month agoFull-timeCambridgeWe are seeking a passionate and talented Sales Interior Design Assistant with an architectural background to join our growing team. This is an exciting opportunity to work with a luxury interiors company, contributing to high-end residential design projects while developing your skills and career. Key Responsibilities • Assist with interior design projects, including preparing, developing, and editing visuals, graphics, and design options. • Research ideas and products based on specifications from the manager. • Support the Showroom Manager with daily tasks and maintain a clean, organised showroom environment. • Provide exceptional customer service for a luxury interiors concept, ensuring every client feels welcomed and valued. • Manage the e-commerce website, including updating products and adding new inventory. • Prepare presentations, quotations, and send orders into production. • Leverage your architectural background to contribute to technical aspects of design, such as layout planning, elevations, and spatial design. Person Specification The ideal candidate will: • Possess a strong architectural background to complement interior design projects. • Be highly organised, able to work under pressure, and demonstrate diligence and attention to detail. • Have a keen eye for colour and design, with a creative and innovative approach. • Be a strong team player, committed to both team and individual goals. • Demonstrate proficiency in Adobe Suite, AutoCAD, SketchUp, Enscape, and PDF Suite. • Have FF&E experience in the mid to high-end residential interior design sector. • Be passionate about design and eager to grow with the company, becoming a permanent member of the team. Requirements • A minimum of 3 years of experience in interior design and/or architecture, ideally in the mid to high-end residential sector. • Architectural experience, with excellent technical drawing and layout planning skills. • Ability to work collaboratively with a small family team and closely with the Creative Director. • Flexibility and enthusiasm to take on various tasks as needed. What We Offer • The chance to work on exciting and diverse design projects. • Opportunities for professional development, including visits to the main furniture fairs and our Italian manufacturer to experience the full production process. • A competitive daily rate, depending on experience, plus performance-based bonuses. Application Process If you are interested in this opportunity, please submit your portfolio, including: 1. At least one sample of a technical drawing. 2. A visual representation. 3. A complete project. Shortlisted candidates will be invited to the showroom and assigned a design task. This task will involve creating an initial layout, elevation, and scheme for a room. Job Details • Job Type: Full-Time (Monday to Saturday, with one day off during the week. Sunday OFF.) • Eligibility: Candidates must be eligible to work in the UK. • Experience: Minimum 3 years in interior design and/or architecture (preferred). We are looking for someone who is passionate about design, architecture, and excited to grow with us. If this sounds like you, we would love to hear from you!
Immediate start!Easy apply - Welzo
Customer Service Agent1 month ago£25000–£30000 yearlyFull-timeLondonJob Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!
Immediate start!Easy apply
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