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Part Time Sales Assistant - Charing Cross (New London Flagship) Industry: Designer collectible pieces Location: Charing Cross, London, WC2H 0NE Job type: Part Time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team –8 hours a week minimum (1 shift a week), 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Full Time Sales Assistant - Charing Cross (New London Flagship) Industry: Designer collectible pieces Location: Charing Cross, London, WC2H 0NE Job type: Full Time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

About BrandSwap BrandSwap is an award-winning Retail Media startup helping online retailers drive revenue and conversions through brand-to-brand partnerships. We enable seamless, on-brand reward experiences across the full customer journey — from pre-checkout gift-with-purchase (GWP) offers and AI-powered targeting to post-checkout rewards and member perks. Our platform is lightweight to implement, deployable via publisher network tags, Google Tag Manager or SDK/API, with rapid speed to market. We’re entering a high-growth phase as we move from startup to scale-up. That means real momentum, real responsibility, and real opportunity to shape how things work. We’re now looking for a Senior Account Manager who thrives on ownership and wants to play a meaningful role in building the next phase of the business. Role Overview As Senior Account Manager, reporting to the Chief Customer Officer, you’ll act as a strategic partner to our clients — unlocking value for their customers, driving measurable revenue, and increasing adoption of BrandSwap’s products. This is a high-autonomy role. We don’t have rigid playbooks or layers of process — instead, you’ll have the space to think, act, and improve how we work as we grow. You’ll combine strategic thinking, collaboration, and data-driven insight to deliver impactful campaigns across our full product suite, while helping define best practice as the business scales. Key Responsibilities 1. Client Account Management • Own and deepen relationships with a portfolio of key mid-market clients, while supporting enterprise partners where needed, • Understand client business goals and translate them into effective BrandSwap strategies, • Lead (or co-lead) campaign strategy, execution, and optimisation across your client portfolio, • Act as a trusted, commercial partner rather than a reactive service contact 2. Performance Analysis & Insights • Monitor and interpret campaign performance (CTRs, EPCs, CVRs, revenue per customer, etc.), • Clearly communicate results, insights, and optimisation recommendations to clients, • Identify patterns and success stories that can be scaled across retailers (e.g. Currys, The AA, Morrisons), • Use data confidently to guide decisions, not just report on outcomes 3. Client Growth & Retention • Identify and progress upsell and cross-sell opportunities across the BrandSwap platform, • Drive deeper integration across the customer journey as relationships mature, • Represent client needs internally, helping shape product evolution and roadmap priorities, • Take ownership of improving how we manage, grow, and retain accounts over time Who We’re Looking For Experience • ~5+ years’ experience in account management or similar roles within retail media, e-commerce, partnerships, affiliate marketing, performance advertising, or media buying, • Proven experience managing accounts end-to-end and contributing to revenue growth Technical & Analytical • Strong analytical skills with the ability to turn performance data into actionable insight, • Curiosity and technical confidence to understand on-site technology and AI-driven optimisation, • Comfortable learning new products and concepts without needing step-by-step guidance Interpersonal & Working Style • Clear, confident communicator who can present ideas and results convincingly, • Enjoys building relationships and spending time with clients and colleagues, • Proactive, organised, and comfortable taking initiative, • Thrives in environments with autonomy, ownership, and evolving processes Collaboration & Mindset • Comfortable working cross-functionally in a growing startup environment, • Motivated by impact, responsibility, and continuous improvement, • Happy to help define “how we do things” as the company scales, • Self-starter mentality — you enjoy working things out rather than waiting for instructions What We Offer • Competitive salary + pension + share scheme, • 25 days annual leave (plus public holidays), increasing annually with service, plus an extra day off for your birthday, • Hybrid working (currently 3 days in the office, 2 from home — subject to change), • Private WeWork office near Moorgate / Liverpool Street (barista, bike storage, showers), • Regular team socials with drinks and dinners to celebrate success

About the job THE CORPORATE BIT notwoways is a London based sneaker brand known for creating technical and fashion-forward footwear. We are a small, tight-knit core team that manages every aspect of the product cycle globally, starting from initial design brainstorming, through offshore manufacture and inbound shipping, to online B2C retail sale and finally through to fulfilment to customers globally. GOOD STUFF WE ARE DOING TODAY WITHOUT YOU…AND TOMORROW WITH YOU From a standing start in early 2020, notwoways has had a continuous run of product drops that have sold out within minutes. We have since matured and built an everlasting range, whilst the footwear landscape continues to grow. This, alongside key quarterly projects such as collaborations and unique campaigns are in the works going into 2026. We are continuously learning by doing and, having grown incredibly quickly to date, we now need your experience and expertise to help take us to the next phase of the brand through our e-com and operational pillars. This is an exciting opportunity to dive into the fashion industry and excel in a fast-paced start-up environment; we’re a small, dynamic team, providing you with lots of self-development and growth opportunities. IS THIS YOU? You’re a naturally curious, systems-minded thinker with a love for how things work end-to-end in the product world. You care about the full operations journey: from product set-up and stock levels, to checkout flow, shipping options and customer support. You notice the details others miss; a broken size filter, a confusing returns step, a slow product page, and you instinctively want to fix them. You enjoy working with numbers and processes as much as with the products: monitoring sell-through, tracking orders, spotting patterns in returns, and making sure inventory is always accurate. You think in flows and frameworks, not just tasks. You’re comfortable jumping between tools, troubleshooting issues with warehouses or couriers, and keeping launch calendars, restocks and pre-orders running smoothly. You like working in the open, sharing what’s happening and collaborating across teams, from product to customer service to logistics. Making sure every pair of sneakers gets from screen to doorstep as smoothly as possible. You’re a practical team player who wants to help build a sharp, efficient e-com and operations engine for an independent sneaker brand, notwoways about it. ROLE & RESPONSIBILITIES: • Partnering with our founders and associated teams to schedule product releases throughout the year and assistance relating to key campaigns and limited drops., • Working with our web development partners to brief, test and launch onsite changes (collections, activations, UX tweaks, new features)., • Assist day-to-day operations: product set-up, SKU's, pricing, size curve, tags, navigation, filters and on-site search., • Assist inventory across channels: monitoring stock levels, flagging low/over-stock, and coordinating restocks or markdowns where needed., • Partnering with our warehouse / 3PL to keep pick, pack and dispatch running smoothly, resolving issues and refining SLAs as we grow., • Overseeing shipping and returns flows: couriers, service levels, packaging choices, return labels and processing., • Assist maintaining and improving our e-com tech stack (platform, apps, integrations), logging bugs and prioritising enhancements that improve efficiency and conversion., • Creating regular performance reports across key e-com and operations metrics (conversion, AOV, sell-through, stock cover, fulfilment times, return rates) to inform decisions., • Documenting and assist operational playbooks for launches, pre-orders, collaborations, sales and back-in-stock flows., • Working hand-in-hand with our customer support team to resolve order issues (missing items, delays, sizing problems) and fixing the underlying operational causes. TECHNICAL EXPERIENCE & SKILLS REQUIRED: • 2+ years experience in e-commerce, ideally within the operational side of a DTC brand., • Deep understanding of the nuances of key operational channels, with hands-on experience executing campaigns across major platforms., • Genuine interest in fashion and footwear., • Strong understanding of different operational systems and diverse customer demographics., • Proven experience managing projects in a fast-paced, high-energy environment., • Strong copywriting skills., • Confident in using systems and Excel., • Ability to understand, align with and contribute to wider strategic thinking., • Proactive, self-starting mindset with the ability to act tactically and work autonomously when needed., • Strong planning and organisational skills., • Collaborative mindset and a natural team player., • Excellent communication skills., • Calm and resourceful under pressure. WHAT WOULD BE GREAT, BUT ISN'T A SHOWSTOPPER: • Experience with html coding / Website development., • Shopify, Klaviyo, Customer Service Platforms, Stock System (Unleashed) and 3PL (Mintsoft)., • Experience with UX/UI., • Knowledge of the NTW brand history / general footwear market., • Understanding of global supply-chains. WE CAN OFFER: • An immediate start., • A Full-time role., • A modern, Central London working environment., • A competitive salary.

Job Title: Data Engineering Manager Job Type: Full Time, Permanent Location: London, Hybrid (3 days in the office a week) Role Purpose At Travelex we are developing modern data technology and data products. Data is central to the way we define and sell our foreign currency exchange products. Our relationship with our customers is deeply data-driven. The data engineering manager (DEM) owns the design and delivery of all data flows to and from our data platform, underpinning crucial data products. The DEM is responsible for a significant transformation Travelex is going through, with event-driven and transactional enhancements to our enterprise data architecture, alongside expansion of our data warehousing function to support a wide range of data integrations. Main Responsibilities: Leadership & Strategy • Work with the Director of Data Engineering and IT Leadership to enhance the company's data maturity., • Maintain strong business alignment by engaging with leaders across domains and geographies., • Ensure data engineering initiatives match evolving business priorities., • Promote a product mindset, balancing technical efficiency with clear business value. Team Management • Lead the Data Engineering team, providing supervision, coaching, and professional development., • Work with the Data Delivery Manager to improve team productivity and velocity., • Oversee planning sessions, standups, retros, and team meetings., • Define and deliver technical goals & OKRs in collaboration with the teams. Technical Leadership • Own the architecture of the company's data platform, ensuring scalability, reliability, and security., • Drive modernisation by transitioning from legacy systems to a lean, scalable platform., • Act as a lead expert for technologies such as AWS, DBT, Airflow, and Databricks., • Establish best practices for data modelling, ingestion, storage, streaming, and APIs. Governance & Standards • Ensure all technical decisions are well-justified, documented, and aligned with business needs., • Lead reviews and approvals for Data Engineering, Data Science, and Data Visualization projects via data architecture review board., • Promote best practices in data governance, security, data protection, and risk management. Operational Excellence • Oversee monitoring of live data products and lead response to data incidents., • Drive improvements in data quality, working with data owners and managers., • Collaborate with engineering teams to ensure seamless system integration., • Advocate for reducing technical debt while balancing resource constraints. Innovation & Continuous Improvement • Stay updated with industry trends and recommend relevant technologies., • Lead analysis, assessment, and design activities, influencing key decisions., • Foster collaboration with data analysts and data scientists to develop impactful data products. Requirements – Skills and Experience To qualify for the DEM role, experience and skills from the list below are required. Essential: • Strong leadership: An inspirational leader, engaging team player, and curious listener., • Excellent problem-solving skills with experience in complex data products., • Expertise in data engineering and cloud engineering, including data ingestion, transformation, and storage., • Significant hands-on experience with AWS and its data services., • Expert-level skills in SQL, Python, DBT, Airflow and Redshift., • Confidence in coding, scripting, configuring, versioning, debugging, testing, and deploying., • Ability to guide and mentor others in technical best practices., • A product mindset, focusing on user needs when designing deliverables., • Experience in designing technology solutions with complex end-to-end data flows., • Experience in implementing data governance, including data cataloging, data lineage tracking, and metadata management to ensure data accuracy, accessibility, and compliance. Preferred: • Experience with Databricks, • Understanding of how data platforms interact with marketing and customer engagement platforms., • Knowledge of service-oriented architecture, including exposing and consuming data via APIs, streams, and webhooks., • Good understanding of security and data protection best practices., • Familiarity with compliance and regulations, such as GDPR, PCI and FCA., • The flexibility to adjust your delivery approach to business needs, including mixing elements of Kanban, Scrum, Lean and our own custom practices., • The passion to stay up-to-date with the latest advancements in your field, exploring new tools and methodologies., • The curiosity to understand the business, its requirements and culture., • Your own unique style or way of working, which will make our team diverse and original. Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of several digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Ecommerce Merchandiser role to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Responsible for maintaining the e-commerce platform. This includes front-end (user interface) and supporting back-end (server-side) development to include intuitive navigation, and ensuring a seamless shopping experience. KEY RESPONSIBILITIES • Overseeing the Curation and maintenance of APAC -Japan locale product listings to enhance user experience and drive sales., • Create, maintain and deploy guidelines for Japan partners to follow online catalogues and developing range plans that align with seasonal campaigns and evergreen offerings., • Support Japan website operative teams with troubleshooting or training resource for efficiency - adhering to best practice and compliance., • Overseeing a comprehensive online calendar that includes seasonal launches, promotions, exclusive collaborations, sale activities. Synchronising efforts with internal teams and Japan partners., • Analysing market trends and consumer behaviour to inform merchandising strategies., • Supporting back-end development and website refinement in collaboration with systems integration (SI) teams to improve overall site performance., • Understanding key metrics and generating insights to apply actionable initiatives for improvement and drive revenue growth for APAC - Japan website operations., • Reporting on performance metrics and online sales to inform business decisions., • Collaborating with the internal commercial teams to coordinate and execute promotional campaigns with our Japan partners and third party stakeholders., • Keep abreast of all localised online activities and developments impacting sales online., • Analyse stock levels and coordinate with inventory Japan teams to ensure availability of products., • Enhancing the UI/UX customer journey to facilitate seamless navigation and boost conversion rates and all key metrics for online success., • Any other ad hoc tasks required. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • Minimum of 5 years of experience in merchandising., • Proficiency with Salesforce Commerce Cloud (SFCC)., • Strong knowledge of web development technologies, including HTML, CSS, and XML., • Experience with AP systems., • Advanced skills in Microsoft Excel for data management and reporting., • Expertise in data reporting, analysis, and interpretation., • Familiarity with UI/UX principles and best practices to enhance user experience., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___

🚀 Join the Wowcher Team - We're Hiring a E-Commerce Account Manager! 🚀 Location: Camden Town (Embrace the office vibes - 4 days a week!) Are you a E-Commerce Account Manager ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK. We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few! We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on! What are we looking for? • We are looking for someone with an eye for account management and has an interest in developing Merchants we have., • A confident communicator who is happy to pick up the phone to talk with both new prospective clients, as well as those we have worked with previously., • A technical background to deal with Merchants technical issues, • Excellent presentation and communication skills., • An individual who has an interest in consumer trends, and what types of deals will perform best as those trends evolve., • Brilliant objection handling skills, with the ability to anticipate queries and objections, and the initiative to gather the tools and information necessary, as well as build the trust required, to turn these around., • Self-motivated team player who can exceed goals and revenue expectations, with the ability to work on their initiative whilst building positive and rewarding working relationships with both colleagues and stakeholders. What will my responsibilities be? • Actively calling targeted businesses with the ultimate aim of signing fabulous merchants, • Creating excellent pitches, presentations, and proposals and negotiating to ensure a mutually beneficial deal is created for Wowcher, the merchant, and our growing customer base., • Providing clients with relevant information; especially in response to enquiries about products and services., • Continually establishing client relationships and building a strong rapport to enable you to deliver excellent customer service and further develop Wowcher's outstanding reputation., • Dealing with Merchants Technical issues., • Meeting weekly KPIs and monthly sales targets. Why Wowcher is Your Next Stop: Our office is like no other - it's a hub of fun and creativity! 🌈 Flexible working - blend office and home for your ideal work-life mix 🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days) 🍏 Free fruit to fuel your day 🥐 Weekly breakfast feasts every Wednesday - Rise and shine! Why not grab a coffee and a pastry to start your morning. 🌿 Wellness Wednesdays (hello, free massages!) 🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco 🎮 Games area for some friendly competition 🎁 Benefits platform Perkbox so you can get discount and rewards across the UK! 🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues 🎊 Legendary all-company parties twice a year - don't miss out! 🚲 Cycle Scheme and Season Ticket Loan to get you moving 💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution. 🤝 Enhanced Employee Assistance Provider for confidential support and advice 🕶️ Eye Care Vouchers – we’ve got you covered! 💸 Store discounts across the Wowcher website (including travel deals!) 👕 Smart-casual dress code every day!! Want to know more? Check out:

We are recruiting for an exciting new position within our commercial team! Dreibach Ltd is a fast-growing FMCG importer and e-commerce business, operating across leading online marketplaces and retail channels. We work with a broad portfolio of brands, combining strong commercial capability with a data-driven approach to buying, trading, and growth. Our focus is on building scalable, high-performing categories through strong supplier partnerships, efficient operations, and a results-led culture. The Head of E-Commerce will define and lead the digital growth strategy across all online sales channels, including Amazon, TikTok Shop, and other key marketplaces. This role has full ownership of performance, trading execution, and P&L across platforms, with a clear focus on driving sustainable revenue growth, profitability, and strong brand performance. The successful candidate will bring a blend of strategic leadership and hands-on commercial delivery, alongside a strong understanding of FMCG marketplace dynamics and how to scale brands in a competitive digital environment. Key Responsibilities: E-Commerce Strategy & Growth • Define and deliver the end-to-end e-commerce growth strategy across all platforms and brands., • Set channel objectives covering revenue, margin, customer acquisition, and market expansion., • Identify new platform opportunities, market entries, and digital growth initiatives. Commercial Ownership & P&L • Own full channel P&L performance, including sales, margin, trading terms, and cost efficiency., • Lead forecasting, budgeting, and commercial planning across e-commerce channels., • Monitor pricing, profitability, and promotional efficiency to maximise ROI. Marketplace Leadership (Amazon, TikTok & Others) • Oversee trading performance, assortment strategy, and marketplace operations., • Guide optimisation of content, keywords, PPC, storefronts, rankings, and conversion., • Champion best-in-class execution across product launches, campaigns, and promotions. Team Leadership & Collaboration • Lead and develop the e-commerce and marketplace team, setting clear priorities and performance standards., • Work closely with buying, supply chain, marketing, and finance to align stock, pricing, and growth plans., • Foster a data-driven, accountable, and performance-focused culture. Performance, Data & Insight • Build dashboards and reporting to track sales, profitability, traffic, and advertising performance., • Translate insights into actionable trading and growth initiatives., • Lead testing, experimentation, and continuous optimisation across channels. Customer & Brand Experience • Ensure strong brand representation and customer experience across all platforms., • Monitor reviews, service levels, and feedback to protect brand reputation., • Support product development and innovation with marketplace insights. Governance & Operational Excellence • Strengthen processes, trading rhythms, and commercial governance as the function scales., • Support implementation of tools, systems, and automation to improve efficiency., • Ensure compliance with platform policies and commercial standards. Experience • Proven experience leading e-commerce or marketplace growth within an FMCG or consumer brand environment, with ownership of end-to-end strategy, trading performance, and P&L., • Strong track record of scaling online sales across major platforms such as Amazon, as well as emerging channels including TikTok Shop and other marketplaces., • Demonstrated commercial expertise across forecasting, budgeting, pricing, promotions, and margin management, with a clear focus on ROI and profitability., • Hands-on experience overseeing marketplace execution, including assortment strategy, content optimisation, PPC, conversion, and campaign delivery., • Highly data-driven, with experience building and using performance dashboards to translate insight into actionable growth initiatives., • Proven people leadership experience, with the ability to build, lead, and develop high-performing e-commerce or marketplace teams., • Strong cross-functional collaborator., • Experience operating in fast-paced, scaling environments, with the ability to build robust processes, governance, and operational excellence while protecting brand and customer experience. This role is hybrid - working from home on Fridays Monday-Friday, 9am-5pm Salary: £45,000 - £55,000 a year 28 days of annual leave per year (including bank holidays) Location: Borehamwood, WD6 Benefits include: Company events, company pension, employee discount, free on-site parking, work from home

Who We Are Casa by Josephine Jenno is a young, design-driven homewares brand based in Chelsea, London with a deep appreciation for craftsmanship and artisanal production. We are a small, passionate team, building something we genuinely care about. This is an opportunity to join the company in its formative stages, take ownership, and help shape the future of a brand with big ambition. The Role We’re looking for an exceptional Customer Operations & Office Manager to own all customer-facing and operational touchpoints across the business. This is a hands-on role. You will be the first point of contact for our customers and fully accountable for ensuring orders are processed accurately, shipped on time, and delivered in perfect condition. Sitting at the intersection of customer service, order management, and logistics, you’ll have real authority to improve processes and raise the bar on customer experience. If you’re excellent at customer service and ready to step into a role where you help build a best-in-class customer experience from the ground up, this is that next step. Key Responsibilities Customer Experience & Support • Act as the first point of contact for all customer interactions across phone, email, live chat, reviews and social media., • Handle customer queries, complaints, and issues with confidence, speed, and strong customer empathy, • Ensure all customer communications consistently reflect the brand’s tone, quality, and values, • Represent the brand at in-person events, sample sales, and pop-ups, delivering an outstanding face-to-face experience, • Own the end-to-end order process using Shopify and Mintsoft, ensuring customers receive their orders on time and in full, • Monitor orders daily and work closely with our 3PL warehouse partner to proactively resolve delays, errors, or delivery issues, • Fulfil orders from the office when required, ensuring products are packed and dispatched accurately and on time, • Manage returns and exchanges through returns platforms such as Swap or Loop, • Ensure both the office and 3PL warehouse are fully stocked with the correct packaging materials, • Manage all stock transfers between warehouses., • Ensure office supplies, equipment, and day-to-day operational needs are consistently maintained, • Coordinate logistics for photoshoots, marketing, and PR activity, including ordering and delivering stock or samples to required locations, • Take full ownership of customer operations within an early-stage, high-growth business, • Help shape, document, and scale customer service and operational processes, • Use customer insight and reporting to influence improvements across operations, fulfilment, and product, • Grow with the business, with clear scope to take on increased responsibility over time About You As our primary customer-facing brand ambassador, you live and breathe customer experience. You combine strong customer empathy and emotional intelligence with operational discipline and a data-driven mindset. You care deeply about detail, presentation, and quality, and you understand that great customer experience is built through excellent execution behind the scenes as much as front-line interaction. You’ll bring: • 2+ years’ experience in customer service or customer operations, ideally within e-commerce or a premium/luxury brand, • Proven experience handling customer queries across email, phone, live chat, and social media with native level written and spoken English, • 2+ years’ experience managing orders and fulfilment using Shopify and order/warehouse systems (Mintsoft ideal), • Strong experience with customer support platforms such as Zendesk or Gorgias, and returns platforms such as Swap or Loop, • Confidence using Excel / Google Sheets to build reports and understand the metrics that drive operational improvement, • Experience with Inventory Management Systems MS such as Cin7 or Unleashed is highly desirable, • Calm under pressure, highly organised, and comfortable taking ownership, • A genuine desire to build something better — not just maintain the status quo Why Join Us • Opportunity to put your mark on an early-stage, high-growth business, • Immediate ownership and genuine influence over how customer operations are run, • A role that will grow with you as the company scales, • The chance to help build a best-in-class customer experience, not just close tickets, • Hybrid working - Tuesday to Thursday at our office, Monday & Fridays from home., • Salary: £30,000 p.a

Mode Search are partnering with a modern, purpose-led luxury accessories brand in their search for a Head of Retail to lead and scale their physical retail business. This is a rare opportunity to join an award-winning, high-growth luxury brand at a pivotal stage of its retail expansion. Known for its strong values, elevated design aesthetic, and commitment to ethical and sustainable practices, this business offers the chance to shape a best-in-class retail experience within a collaborative, entrepreneurial environment. Working closely with the Commercial Director and senior stakeholders, the Head of Retail will take full ownership of retail strategy, commercial performance, and people leadership across the store network. Balancing strategic thinking with hands-on delivery, this role will play a critical part in driving growth, building high-performing teams, and ensuring consistent brand execution across all locations. The role is based in London and will require regular presence across stores. The Role: • Own and deliver the retail strategy aligned to brand vision and commercial objectives, • Drive sales growth, profitability, and productivity across the retail network, • Take full accountability for retail P&L, forecasting, and budgeting, • Lead the planning and execution of new store openings, pop-ups, and flexible retail formats, • Build and deliver trading plans, key moments, launches, and in-store activations, • Champion an elevated luxury customer experience, ensuring consistency across service, VM, and storytelling, • Own and develop the clienteling and CRM strategy to drive repeat rate and client lifetime value, • Ensure operational excellence across staffing, scheduling, stock, compliance, and health & safety, • Act as first point of escalation for day-to-day retail operations, • Recruit, develop, and retain high-performing retail teams, building a culture of performance and customer obsession, • Define training, coaching, and succession planning frameworks for store leadership, • Partner cross-functionally with E-commerce, Marketing, Merchandising, Finance, and Operations to deliver a seamless omnichannel experience, • Leverage data and insights to inform decision-making and drive continuous improvement Requirements: • 10+ years’ retail leadership experience within luxury fashion or accessories, • Proven track record of delivering strong commercial performance across multi-site retail, • Strong experience managing retail P&L, budgets, and forecasting, • Deep understanding of luxury service standards, clienteling, and CRM, • Experienced people leader with a hands-on, coaching-led approach, • Operationally strong, with the ability to implement scalable processes, • Highly collaborative, confident influencing senior stakeholders, • Comfortable operating in a fast-paced, high-growth environment To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

The Ecommerce Operations Manager is responsible for the end-to-end operational accuracy of orders and returns across multiple e-commerce sites. This role ensures returns are correctly reconciled, RMAs are managed in line with SLAs, and all returns, shortages, and cancellations are accurately processed and recorded. The role oversees daily order fulfilment with 3PL partners, proactively resolving dispatch issues, system errors, and discrepancies across Shopify and ERP systems through ongoing order reconciliation and data cleansing. In addition, the role manages courier claims, monitors and assesses potentially fraudulent orders, and works closely with finance, customer service, and operations to mitigate risk and protect revenue. The Ecommerce Operations Manager provides hands-on operational and administrative support to the Senior Web Operations Manager, resolves ERP and WMS-related issues affecting order flow, stock, and shipments, and adapts quickly to ad hoc tasks and changing business priorities to ensure smooth day-to-day trading and peak performance. Returns Reconciliation, RMA Management & Return Processing • Accurately reconcile returns across three e-commerce sites in coordination with 3PL partners and internal finance and operations teams., • Create, manage, and track RMA (Return Merchandise Authorisation) cases to ensure returned products are processed, restocked, or written off correctly and within agreed SLAs., • Process returns, shortages, and order cancellations, ensuring all system adjustments are completed accurately., • Maintain consistent, detailed, and auditable records for all return-related activity. Order Fulfilment Coordination • Monitor daily order dispatch activity with 3PL partners to ensure timely and accurate fulfilment., • Proactively identify and resolve fulfilment delays, shortages, picking errors, or dispatch discrepancies. Order Processing & System Error Management • Review and resolve all ERP order errors, fixing issues directly where possible and escalating., • Investigate recurring errors to identify root causes and inefficiencies. Order Reconciliation & Cleaning • Ensure all Shopify orders are correctly shipped and closed., • Investigate unshipped orders, manually closing orders where caused by file issues, or re-pushing orders when data is missing., • Perform the same reconciliation within ERP to ensure order, shipment, and financial data aligns accurately across systems. Courier Claims Management • Log, track, and manage courier claims from initiation through to resolution., • Liaise with courier account managers and maintain clear, organised documentation for all claims. Fraud Order Monitoring • Review and assess high-risk or flagged orders for potential fraud., • Work closely with finance, customer service, and operations teams to approve, hold, or cancel orders based on risk assessment. Operational & Administrative Support • Support the Senior Web Operations Manager with day-to-day operational tasks and cross-functional project coordination., • Provide hands-on administrative and operational support to ensure workflows run efficiently. ERP/WMS Support • Resolve related queries, including:, • Orders not flowing to 3PLs, • Shipment creation and updates, • Shipment notifications, • Stock adjustments Ad Hoc & Business Support • Provide ad hoc operational, technical, or administrative support to the Senior Web Operations Manager and wider team., • Adapt quickly to changing priorities, peak trading periods, and seasonal initiatives.

Since 2004, VEJA has been creating sneakers differently, mixing social projects, economic justice, and ecological materials. VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soes, and various innovative materials made from recycled plastic bottles and polyester. VEJA sneakers are produced in Brazil in factories that respect workers’ right. The logistics of our VEJA stores in Europe and e-commerce are managed by Login’s, a professional and social inclusion company. We are looking for motivated people to join a dynamic and supportive team as a Sales Assistant in full time (40 hours per week) in our flagship in Covent Garden London. This is your chance to join us! As a Sales Assistant, you will work with the managing team and your co-workers to welcome customers and offer them a unique experience. You will be an ambassador for the brand, knowing each aspect of the project. Duties include but not limited to : • Welcoming and advising customers, • Presentation and enhancement of products, • Maintaining store standards that reflect the brand image at all times, • Ensuring that the store is well kept, • Developping customer loyalty, • Reception and storage of products, • Cashing in, • Implementing the products in adequacy with merchandising guidelines Required profile: • 1-3 years of experience in similar position, • Knowledge of fashion field and current fashion trends, • Excellent interpersonal skills, • Versatile, organized, motivated, methodical and professional, • Excellent sense of customer service, • Ability to work in a team, to plan and prioritise, • English speaking (any other languages will be considered as an asset)

About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology, • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes, • Preferred:, • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Senior Client Partner

Store Supervisor - Charing Cross Industry: Designer collectible pieces Location: Charing Cross, WC2H 0NE Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for a Supervisor to work alongside our Assistant Store Manager in our new and upcoming flagship store in Charing Cross! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the designer collectible pieces industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Assistant Store Manager - Charing Cross (Flagship) Industry: Designer collectible pieces Location: Charing Cross, WC2H 0NE Job type: Full time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch The Role and Candidate We are searching for an Assistant Store Manager to work alongside our Store Manager in our new and upcoming flagship store in Charing Cross! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer collectible pieces will make you a competitive candidate. Responsibilities • Assist the Store Manager overseeing all aspects of store operations, • Provide exceptional customer service and resolve any customer issues or complaints, • Train and supervise the sales team, ensuring they adhere to company policies and procedures, • Collaborate with the Store Manager to develop strategies for achieving sales targets, • Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment, • Control stock discrepancy by monitoring inventory levels and preventing shoplifting, • Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level, • Manage the cashier point’s daily opening and closing procedures, • Conduct regular staff meetings to communicate goals, expectations, and updates, • Assist in recruitment, evaluation of potential candidates’ performance, and training new team members, • Perform administrative tasks such as rota scheduling and sales reporting, • Be available to work flexible hours, including nights, weekends, and holidays Required Qualifications • 2+ years fulltime experience in store management level, • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Proven ability to develop and implement strategies to achieve sales targets, • Demonstrated leadership skills with experience supervising a team, • Strong organizational skills with a keen attention to detail, • Proficient in administrative tasks such as rota scheduling and reporting, • Effective time management and task prioritization abilities, • Team-oriented with the ability to motivate and inspire others Desirable but Not Essential • Experience in the designer collectible pieces industry, • Knowledge of visual merchandising techniques, • Familiarity with retail management software and point-of-sale systems If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

E-commerce Manager About Hello Klean Hello Klean is an indie beauty brand based in London, developing beauty solutions for hard water. We've sold over 500,000 products and were featured on BBC Dragons' Den in 2023. With 700% growth in the last two years, we're on track to becoming a £100m global beauty brand. The Role We're looking for an E-commerce Manager to own and optimise our online presence across Shopify. You'll drive sales, improve conversion rates, and enhance customer experience across our key DTC channels. Who You Are • DTC Native — You have a strong background in digital marketing and e-commerce operations, • Platform Expert — Deep experience with Shopify, • Data-Driven — You draw insights from analytics and translate them into action, • Organised Operator — You balance efficiency with consistency and manage projects effectively This is a hybrid role requiring two days per week at our Shoreditch, London office. What You'll Do Platform Management • Own day-to-day operations across Shopify, • Ensure product listings are accurate, optimised for search, and conversion-focused, • Manage translation of localised website content to ensure a seamless international customer experience, • Develop and implement strategies to increase sales and conversion rates, • Analyse sales data, customer behaviour, and market trends to identify opportunities, • Optimise product pages, information hierarchy, and review management, • Report on KPIs including sales, conversion rates, and customer satisfaction, • Use data insights to drive continuous improvement What You'll Bring • Proven experience managing e-commerce operations on Shopify, • Strong analytical skills with proficiency in analytics tools, • Familiarity with CRO best practices, • Excellent communication skills, • Detail-oriented with the ability to thrive in a fast-paced environment, • Knowledge of e-commerce trends and emerging technologies

Retail & Customer Experience Associate – Lifestyle Fashion Brand Location: Chelsea, London Real Living Wage Employer | Full-Time The Company Our client is an independent British clothing brand that has carved out a strong niche in the everyday luxury space. Known for its clean, natural-fabric collections, the brand designs timeless, easygoing pieces that combine style, comfort, and sustainability. With a growing footprint across physical retail and e-commerce, the brand operates its own stores in London and Bath, trades through select department stores nationwide, and maintains a strong online presence. Now in its sixth year and consistently profitable, the business has shown strong, organic growth year after year. We’re supporting them in hiring a Retail & Customer Experience Associate to join their close-knit in-store team. This role is ideal for someone who loves fashion, understands great customer service, and wants to work in a people-first environment with real values. The Role The successful candidate will become a trusted brand ambassador, helping customers feel welcomed and supported—whether they’re shopping in person, online, or over the phone. This is a hands-on role that blends sales, service, merchandising, and operational support. Key Responsibilities: • Deliver consistently warm, helpful service in-store and via phone/email, • Build strong knowledge of the brand, fabrics, fits, and seasonal collections, • Provide honest, confident style advice tailored to individual customers, • Manage purchases, returns, and deliveries professionally, • Support visual merchandising and stock replenishment, • Use in-store systems confidently (till, stock, logistics, website interface), • Communicate valuable customer feedback to head office teams, • Help maintain a clean, safe, and inspiring store environment, • Follow health and safety protocols Candidate Profile: • Friendly, approachable, and confident communicator, • Passionate about customer experience and retail, • Reliable team player with attention to detail, • Quick to learn and comfortable using tech tools, • Genuinely interested in fashion and style, • Calm under pressure and solutions-focused Employee Benefits: • 23 days holiday + 8 bank holidays + your birthday off, • Discretionary annual bonus, • Clothing allowance and seasonal wardrobe, • 40% staff discount + Friends & Family discount + access to sample sales, • Company pension scheme, • Real Living Wage employer, • Supportive, people-first team culture, • Regular team events and socials If you’re looking for a people-focused retail role with a brand that truly values its team and customers, this could be a fantastic fit.

Department: Omni Location: London Reporting to: DTC Lead About Us At Lyle & Scott, we recognise that all success starts with people. We welcome creativity and value individuals who are passionate about delivering a strong performance. We are a privately owned British brand with almost 150 years of history that has built a reputation for crafting high-quality clothing. We are a brand with true authenticity, heritage and expertise that is recognised throughout the world. As we continue to expand our digital presence, our online marketplace business plays a crucial role in reaching a global audience through platforms such as ASOS, Zalando, John Lewis and others. The Role We are looking for a highly motivated and detail-oriented Online Marketplace Executive to support the day-to-day operations, growth, and strategy of our marketplace business. This is a fantastic opportunity for someone with marketplace experience in the fashion industry, who wants to work in a fast-paced environment and develop their skills across integrations, trade, operations, marketing, and commercial negotiations. Key Responsibilities • Integration & Onboarding: Support the integration of new marketplaces and partners via our third-party integrator, ensuring smooth setup and ongoing product upload management, as well as relationship development with the multiple teams across new accounts. Being the custodian of range data for all future seasons set up., • Cross Functional Working: Work closely with merchandising and product development to build the business unit’s seasonal range plan, ensuring all products are available, launched and accompanying information is up to date., • Trading & Performance: Assist in managing online sales performance, analysing data, and implementing strategies to drive growth and conversion. Track key marketplace KPIs, generating reports and insights to improve trading performance., • Operations & Fulfilment: Coordinate with internal teams to ensure efficient order processing, stock management, and customer service support., • Product Mapping & Listings: Ensure accurate product listings, categorisation, and attribute mapping across all marketplace platforms. Find opportunities to optimise product data and attributes to drive CR, CTR and UPT., • Marketing & Promotions: Work with both internal and external partners to execute promotional campaigns, pricing strategies, and marketplace-specific marketing activities such as sponsored ad campaigns, TikTok content, brand activations etc., • Experience in marketplace management, online trading or e-commerce, preferably within fashion industry, • Experience with third-party integration tools (preferred but not essential)., • Strong analytical skills with the ability to interpret data and drive actionable insights., • Excellent attention to detail, organization, and multitasking skills., • Strong commercial awareness and understanding of e-commerce trading and operations., • Ability to build and maintain strong relationships with external partners., • A proactive, problem-solving mindset with a passion for digital commerce., • ☀️Holiday purchase scheme., • 👶 Enhanced parental leave, • 🧑‍⚕️Cash plan - help towards everyday healthcare expenses, • 🦅1 week a year to work anywhere in the world… it can be Fiji or your sofa., • 🍺 “Thirsty Thursdays -– the bar opens at 5pm every Thursday for a drink or an alternative soft drink of choice., • 💻 Flexible working, so you can fit in your spin class… or hit snooze on your alarm; we don’t judge!, • 💍 1 week extra off work if you get married! (Not deducted from your annual leave), • 💰 Employer pension contributions., • 👕 Generous staff discount… Great sample sales throughout the year so you can stock up on Christmas Presents!, • 🎁 Welcome to the Family Lyle & Scott Item!, • 📚 Training and learning development., • 🚝 Season Ticket Loan., • ✈️ Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance, • 🚲 Cycle2Work Scheme. Lyle & Scott is an Equal Opportunities Employer and treats all applications purely based on skills and experience.

Head of Operations – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we create simple, flexible, and transparent travel insurance for people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to give customers confidence and peace of mind—so they can focus on the adventure ahead. We build products that are easy to buy, understandable, and dependable when it matters most. Our culture is grounded in: Hard work, teamwork, customer leadership, data-driven decision-making, individual ownership, commercial discipline, and a passion for continuous improvement. If this resonates with you, we’d love to hear from you. A rare opportunity has arisen to join us as Head of Operations, a key senior leadership role at a pivotal stage of our continued growth. The Role As Head of Operations, you’ll be responsible for the smooth running of our day-to-day operations, from policy processing and partner coordination to customer service performance and compliance oversight. This role is ideal for someone who thrives in a fast-moving, digital-first environment, understands the nuances of regulated financial products, and enjoys improving systems and processes to deliver outstanding customer service. You’ll sit on the Senior Management Team, acting as a partner to Commercial, Product, and Technology, and playing a critical role in managing a high-volume, digital-first insurance business. Key Responsibilities 1. Customer Experience • Ensure our customer service team delivers exceptional, empathetic support to every traveller., • Manage service metrics such as response times, resolution rates, and complaint handling., • Continuously review and enhance the online and post-sale customer journey., • Oversee customer communication materials (emails, FAQs, web content) for clarity and compliance. 2. Operational Management • Oversee daily operational activities — including policy issuance, amendments, cancellations, and refunds., • Monitor service levels and ensure consistent delivery across customer service and administrative functions – including our claims team based in Prague., • Maintain oversight of policy data accuracy, reporting, and reconciliation with insurers and third parties., • Develop and implement process improvements to increase efficiency and reduce errors. 3. Compliance & Regulatory Oversight • Work closely with the Compliance Officer to ensure full FCA and GDPR compliance., • Implement and maintain operational policies and procedures for customer service and sales., • Conduct regular QA and compliance audits on communications and sales processes., • Support training and awareness across teams on regulatory requirements. 4. Partner & Supplier Coordination • Act as the operational liaison for underwriters, claims handlers, and technology partners., • Monitor service level agreements (SLAs) and ensure all partners meet their contractual obligations., • Coordinate operational changes for new products or insurer transitions., • Provide accurate and timely data reporting to partners and management. 5. Systems & Process Optimisation • Oversee the functionality and integrity of the policy administration system (PAS)., • Lead system enhancement projects, integrations, and automation initiatives., • Collaborate with IT or development partners to identify and implement improvements., • Ensure data flow between web, payment, and policy systems is reliable and secure. 6. Leadership & Team Development • Manage, coach, and develop the operations and customer service team., • Foster a culture of accuracy, integrity, and customer focus., • Lead by example and ensure team alignment with company values and regulatory obligations. Skills & Experience Essential: • Experience in operations or service management within an insurance intermediary, ideally travel insurance or another FCA-regulated environment., • Strong understanding of FCA and GDPR requirements., • Experience managing customer service operations or back-office administration teams., • Excellent communication, leadership, and analytical skills., • Comfortable working with data, reporting, and process improvement tools. Desirable: • Familiarity with policy administration systems (PAS) and CRM software., • Experience working with underwriters, claims handlers., • Background in digital or e-commerce environments. What We Offer • Competitive salary and annual bonus based on company performance, • 25 days holiday (plus bank holidays), • Hybrid working (TWT), • Company pension scheme – 5% company contribution, matching to 8%,, • Travel insurance for you and your family, • Private Health Insurance – Aviva Enhanced cover, • The chance to work with a small, friendly team who care deeply about what they do, • Opportunities to develop your career in a growing business About True Traveller True Traveller is a travel insurance intermediary based in Northwest London, close to Kilburn Underground and Brondesbury Overground lines. We’re all passionate about travel and believe totally in customer service above all else. We don’t wear suits or ties, but we are committed to helping our travellers get the best out of their travel experience with the confidence they have the best cover around. We are authorised and regulated by the Financial Conduct Authority.

Location: Hybrid: London and other UK travel expected frequently Reports to: Partnerships & CS Director The Opportunity We are a $450M VC-backed SaaS scale-up. In the UK, we are set to rapidly grow, working with direct customers and agency and tech partners leveraging our powerful WhatsApp marketing platform, to help UK retailers Increase Conversion, LTV, and Brand Affinity. We are hiring two Account Directors to take control of our top-tier UK portfolio, and support the international team in delivering excellent customer service and strategy. This is not a "ticket-resolving" support role. This is a strategic, commercial seat. You will be the face of the company for our most valuable brands, fixing implementation speed, establishing the right meeting cadences and structures, and ultimately proving that WhatsApp is their greatest opportunity. The Mission We’re looking for people who can drive adoption, increase Net Revenue Retention and safeguard against churn. We need you to take our highest-potential clients and turn them from "testing the waters" to "evangelists." You will work alongside an established support team in India who handle the technical heavy lifting, freeing you up to focus on strategy, relationship, and revenue. You will help define how we do Customer Success for the entire region. What You Will Do ● Own the Lifecycle: You take the baton the moment the deal is signed. While we have a dedicated Onboarding Team to flick the switches, you own the narrative, the timeline, and the "Time to Value." ● Commercial Ownership: You own the commercial relationship, including contract renewals and upsells. You aren't just checking in; you are identifying opportunities to move clients to higher tiers based on their performance. ● Fix the Cadence: You will audit and rebuild the way we speak to clients. No more "just checking in." You will run Quarterly Business Reviews (QBRs) and strategy sessions that clients actually want to attend and drive significant value. ● Escalation & Strategy: You are the escalation point for the UK. When a CEO is unhappy, you fix it. When a Marketing Director needs a strategy for Black Friday, you build it. ● Manage the Portfolio: You will eventually manage a book of high-value accounts. You will direct the support team in India to execute technical tasks for your clients, ensuring quality and speed. Who You Are ● The "Fixer" Mindset: We have a playbook, but it will evolve quickly. You are comfortable walking into difficult conversations and turning them into steps to success. ● Commercially Sharp: You understand that Customer Success is a revenue function. You are comfortable discussing contracts, negotiation, and P&L with founders and Ecommerce Directors. ● An E-commerce Native: You ideally have experience in the MarTech stack. You know what Klaviyo, Shopify, and Attentive do. You understand what "Headless Checkout" means and why "Cart Abandonment" matters, you can talk “API” with Devs and CAC with CFO’s. ● Radical Ownership: You don’t blame "the product" or "the support team" for delays. You own the outcome and drive the internal teams to deliver for your client. The Tech Stack ● Core: WhatsApp Business API (Quick Engage) ● Ecosystem: Shopify, Magento, Klaviyo, Gorgias ● Internal: Hubspot, Slack, Notion Why Join Now? 1. First in: You will be one of the first true CSM hires in the UK. The Product Our stats are undeniable (98% open rates vs 20% email). The product works; we just need to ensure our service allows customers to realise the true potential of the channel. The Backing We are well-funded ($450M valuation), ambitious, and ready to dominate the UK market.

Head of Operations – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we create simple, flexible, and transparent travel insurance for people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to give customers confidence and peace of mind—so they can focus on the adventure ahead. We build products that are easy to buy, understandable, and dependable when it matters most. Our culture is grounded in: Hard work, teamwork, customer leadership, data-driven decision-making, individual ownership, commercial discipline, and a passion for continuous improvement. If this resonates with you, we’d love to hear from you. A rare opportunity has arisen to join us as Head of Operations, a key senior leadership role at a pivotal stage of our continued growth. The Role As Head of Operations, you’ll be responsible for the smooth running of our day-to-day operations, from policy processing and partner coordination to customer service performance and compliance oversight. This role is ideal for someone who thrives in a fast-moving, digital-first environment, understands the nuances of regulated financial products, and enjoys improving systems and processes to deliver outstanding customer service. You’ll sit on the Senior Management Team, acting as a partner to Commercial, Product, and Technology, and playing a critical role in managing a high-volume, digital-first insurance business. Key Responsibilities 1. Customer Experience • Ensure our customer service team delivers exceptional, empathetic support to every traveller., • Manage service metrics such as response times, resolution rates, and complaint handling., • Continuously review and enhance the online and post-sale customer journey., • Oversee customer communication materials (emails, FAQs, web content) for clarity and compliance. 2. Operational Management • Oversee daily operational activities — including policy issuance, amendments, cancellations, and refunds., • Monitor service levels and ensure consistent delivery across customer service and administrative functions – including our claims team based in Prague., • Maintain oversight of policy data accuracy, reporting, and reconciliation with insurers and third parties., • Develop and implement process improvements to increase efficiency and reduce errors. 3. Compliance & Regulatory Oversight • Work closely with the Compliance Officer to ensure full FCA and GDPR compliance., • Implement and maintain operational policies and procedures for customer service and sales., • Conduct regular QA and compliance audits on communications and sales processes., • Support training and awareness across teams on regulatory requirements. 4. Partner & Supplier Coordination • Act as the operational liaison for underwriters, claims handlers, and technology partners., • Monitor service level agreements (SLAs) and ensure all partners meet their contractual obligations., • Coordinate operational changes for new products or insurer transitions., • Provide accurate and timely data reporting to partners and management. 5. Systems & Process Optimisation • Oversee the functionality and integrity of the policy administration system (PAS)., • Lead system enhancement projects, integrations, and automation initiatives., • Collaborate with IT or development partners to identify and implement improvements., • Ensure data flow between web, payment, and policy systems is reliable and secure. 6. Leadership & Team Development • Manage, coach, and develop the operations and customer service team., • Foster a culture of accuracy, integrity, and customer focus., • Lead by example and ensure team alignment with company values and regulatory obligations. Skills & Experience Essential: • Experience in operations or service management within an insurance intermediary, ideally travel insurance or another FCA-regulated environment., • Strong understanding of FCA and GDPR requirements., • Experience managing customer service operations or back-office administration teams., • Excellent communication, leadership, and analytical skills., • Comfortable working with data, reporting, and process improvement tools. Desirable: • Familiarity with policy administration systems (PAS) and CRM software., • Experience working with underwriters, claims handlers., • Background in digital or e-commerce environments. What We Offer • Competitive salary and annual bonus based on company performance, • 25 days holiday (plus bank holidays), • Hybrid working (TWT), • Company pension scheme – 5% company contribution, matching to 8%,, • Travel insurance for you and your family, • Private Health Insurance – Aviva Enhanced cover, • The chance to work with a small, friendly team who care deeply about what they do, • Opportunities to develop your career in a growing business About True Traveller True Traveller is a travel insurance intermediary based in Northwest London, close to Kilburn Underground and Brondesbury Overground lines. We’re all passionate about travel and believe totally in customer service above all else. We don’t wear suits or ties, but we are committed to helping our travellers get the best out of their travel experience with the confidence they have the best cover around. We are authorised and regulated by the Financial Conduct Authority.

Warehouse & Fulfilment Coordinator - London The Warehouse and Fulfilment Coordinator is responsible for overseeing day-to-day warehousing operations and ensuring accurate, timely fulfilment of e-commerce customer orders. This role coordinates inventory control, inbound and outbound shipments, and works closely with internal teams and logistics partners to maintain efficient processes and high service levels. Key Responsibilities: • Coordinate daily operations, including receiving stock, picking, packing, and dispatching, • Ensure customer orders are fulfilled accurately and on time, • Monitor inventory levels, conduct regular stock checks, and investigate discrepancies, • Liaise with carriers, couriers, and freight providers to arrange shipments and resolve delivery issues, • Ensure warehouse layouts and processes support efficiency and safety, • Enforce health, safety, and quality standards within the warehouse, • Support retail store during peak periods and assist with coordination when required, • Communicate effectively with all internal teams regarding order status and stock availability Skills: • Strong organisational and time management skills, • High attention to detail and accuracy, • Ability to prioritise tasks in a fast-paced environment, • Good problem-solving and communication skills, • Ability to work independently and as part of a team Experience and requirements: • Previous experience in warehouse operations, fulfilment, or logistics coordination, • Experience with inventory management systems preferred, • Ability to lift and move cartons and products as required, • Comfortable working in a warehouse environment and standing for extended periods Part time role: Ideally 4-5 hours a day, 5 days a week.

Purpose of the role The E-commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce. Key Responsibilities Website & Product Management • Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels), • Ensure product content aligns with luxury brand tone, storytelling, and visual standards, • Manage product launches, collections, and seasonal updates, • Support homepage updates, banners, and landing pages, • Assist with digital merchandising to optimize product placement and storytelling, • Coordinate with creative teams on imagery, copy, and campaigns, • Assist with order management, tracking, cancellations, and returns, • Provide high-touch customer service as needed via email/chat in line with luxury standards, • Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers), • Compile weekly/monthly performance reports, • Support inventory coordination between online and offline channels, • Assist with promotions, gift-with-purchase, and special campaigns, • Maintain internal documentation and processes Requirements • Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams., • Passion for luxury fashion and a keen eye for aesthetics. Qualifications, Skills, Experience • 1–3 years experience in e-commerce, digital retail, or luxury/fashion/beauty environments, • Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar, • Experience with Matrixify ideal, • Strong attention to detail and organizational skills, • Excellent written communication and copy-editing skills, • Customer-first mindset with a luxury service approach, • Excellent Excel/Google Sheets skills, • Basic understanding of e-commerce metrics and performance

Purpose of Role: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Appeal and MOC (moderation on call) team, as part of GNE, ensures the sellers and creators have a channel to feedback to TikTok regarding the enforcements to them. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our department follows an onsite work schedule that requires employees to work in the office 5 days a week. We regularly review our onsite work model, and the specific requirements may change at any time. Responsibilities: Moderation On-Call • Establish effective escalation SOP & process and guidelines., • Manage seller and creator enquiries escalated by internal stakeholders teams through the oncall ticket system., • Promptly handle escalations from MOC BPO team for all domains., • Monitor the execution of improvement plans to ensure the MOC BPO team is meeting all performance-related metrics (e.g. CSAT, SLA), • Coordinate with other teams/ departments to resolve seller/creator issues, follow-up and make sure close-loop to all escalations., • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall seller and creator experience and confidence in TikTok e-commerce., • Identify areas of opportunities to improve performance, work with oncall service and operation leader to develop a comprehensive improvement plan., • Work with the SOP, product operations, project management, QA, Education and Policy teams to optimize oncall products/systems, new and existing processes., • Work with the GNE enforcement cross-functional teams to identify collaboration opportunities and share feedback and insights., • Conduct audits on BPO-handled appeal cases to identify process and operational gaps, • Administer the EROR process for appeal-related matters, • Perform root cause analysis (RCA) on escalated appeal cases, • Manage BPO sampling activities via the Rock platform, • Compile and issue regular reports on BPO service quality for appeal processes, • Address escalations from the MOC regarding appeal cases, • Conduct end-to-end follow-up on MOC-revoked appeal cases Minimum requirements: • BA/BS degree or equivalent practical experience., • Experience handling escalation cases., • Experience building, managing and influencing relationships with internal stakeholders. Preferred skills/qualifications: • Experience in the eCommerce industry is a plus., • Experience in Quality Assurance under customer service environment is a plus., • Detail oriented, experience with KPIs and quality, • Problem solver, data driven, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards)., • Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice ___