Customer Service Advisor
2 months ago
London
Salary: £12 per hour
Monday - Friday
8am-6pm
Saturday
9am-4pm
Remote customer service advisor
Are you passionate about providing customer service advice and looking for flexibility, independence and rewarding opportunities? Look no further! Join the dynamic team at Nowple Recruitment LTD. Work from the comfort of your own home and choose your own hours.
We currently have client opportunities to work for Nespreso, a premium single-serve coffee brand of the multinational Swiss company Nestle in which individually portioned aluminum capsules containing roast and ground coffees are partnered with especially design coffee machines. By 2011, Nespresso has sold more than 20 billion of its proprietary aluminium coffee capsules directly to consumers through exclusive takes, tele-ordering and its e-commerce websites.
What you will be doing:
• Positively interact with customers via phone, providing a premium service to the customer.
• Be a positive representative for the brand; promoting products, benefits & discounts available to the customer.
• Navigate multiple complex systems while researching and resolving customers’ issues or concerns.
• Provide troubleshooting and resolutions to customers’ technical issues with their products.
Requirements:
Previous customer service experience preferred, but not required as training will be provided.
Strong communication skills and a passion for helping others
Reliable internet connection and a quiet workspace.
Willingness to undergo training and certification as required by clients.
Equipment:
This is a general guide and the Systems and Equipment guide should be referred to and provided upon request. There may also be additional technology requirements for each client and will be found on their Opportunity Announcement.
Technical Specifications: - Computer: Intel Core I5 or higher (or equivalent). Desktop preferred with two monitors. Laptop may also be used with minimum 15" monitor. - Operating System: Windows 10 or 11. - Storage: 60GB hard drive with 20GB free space. - Memory: Minimum 4GB RAM (8GB recommended). - Internet Connection: Hard-wired with at least 10 mbps download and 3 mbps upload speed. - A USB noise cancelling headset for training and class.