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Job Description: We are seeking an experienced and results-driven Ecommerce Manager to join our team. The ideal candidate will have a strong background in e-commerce operations, digital marketing, and sales strategy. As the Ecommerce Manager, you will be responsible for overseeing all aspects of our online business, driving revenue growth, and optimizing the customer experience. Responsibilities: Develop and implement e-commerce strategies to drive sales, increase customer acquisition, and improve conversion rates. Manage all aspects of the e-commerce website, including product listings, pricing, promotions, and content updates. Monitor key performance indicators (KPIs) such as traffic, conversion rate, average order value, and customer retention, and take actions to optimize performance. Analyze sales data and customer behavior to identify trends, opportunities, and areas for improvement. Collaborate with cross-functional teams, including marketing, merchandising, and IT, to execute campaigns and initiatives that drive traffic and sales. Oversee the development and implementation of digital marketing campaigns, including email marketing, social media, and paid advertising. Conduct market research and competitor analysis to stay informed about industry trends and best practices. Manage relationships with third-party vendors, agencies, and partners to ensure the smooth operation of the e-commerce business. Stay up-to-date on e-commerce technologies, platforms, and tools, and make recommendations for enhancements and improvements. Provide regular reporting and insights to senior management on e-commerce performance, opportunities, and challenges. Requirements: Bachelor's degree in marketing, business, or a related field. Proven experience in e-commerce management, preferably in a retail or consumer goods industry. Strong understanding of e-commerce platforms, technologies, and best practices. Experience with website management, content management systems (CMS), and e-commerce platforms (e.g., Shopify, Magento, WooCommerce). Proficiency in digital marketing channels, including SEO, SEM, email marketing, and social media. Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions. Excellent communication and interpersonal skills. Strong project management and organizational skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Benefits: Competitive salary and benefits package. Opportunities for professional development and advancement within the company. Dynamic and collaborative work environment. Flexible work arrangements, including remote work options. Employee discounts on company products. Paid time off and holidays.
Duties of the post: Develop creative and engaging marketing materials in Chinese and English that resonate with the China Ark’s target customers in the Chinese community in the UK. This includes posts, images, videos, and stories for platforms like Red, Facebook, and others · Expand our market share in the online oriental groceries sector and establish our own retail website. · Maintain China Ark's social media presence across platforms, ensuring a consistent brand voice and image · Execute promotional activities and marketing strategies to increase brand awareness and attract more customers · Regularly analyze sales data, customer feedback and operational metrics, and discuss with the management team to adjust marketing strategies to improve efficiency · Plan and execute paid advertising campaigns on relevant social media platforms to promote China Ark's offerings and events to the Chinese audience · Stay updated with the latest trends and preferences in the catering industry within the Chinese community in the UK, conducting market research to identify opportunities and challenges Salary: £38700-40000 per year depending on experience Skill, experience and qualifications: · Tracked record in a marketing or sales role · Demonstrated ability to implement strategic marketing plans that align with business goals · Proficient in digital marketing tools and platforms, with a keen understanding of e-commerce dynamics · Ability to conceptualize and execute innovative marketing campaigns that resonate with the target audience · Ideally educated to degree level in marketing, design or communication fields · Proficiency in Chinese and English, both written and spoken as the candidate is expected to produce marketing contents in both languages
What You Will Be Doing creating a seamless digital shopping experience and online customer journey by ensuring efficient order processing, inventory management, and timely shipment of food products to customers Develop and implement effective sales and marketing strategies to increase online visibility, drive traffic to the website, and boost sales of SOK Food products by leveraging digital marketing channels such as social media, email campaigns, and partnerships. Focus on delivering exceptional customer service by promptly addressing customer inquiries, resolving issues, and continuously improving the online shopping experience to maximize customer satisfaction and loyalty. You'll manage the performance of SOK Food retail operations, ensuring net profit is maximised in line with SOK objectives and values Monitor inventory levels, track product performance, and collaborate with suppliers to ensure adequate stock of food products. Analyze sales data, website metrics, and customer feedback to identify trends, evaluate performance, and generate actionable insights for optimizing product assortment, pricing strategies, and overall business growth. Who we are looking for Prior experience in managing e-commerce operations, preferably in the food industry, with a strong understanding of online retail platforms, order fulfillment processes, and digital marketing strategies. A genuine passion for African food and culture, coupled with knowledge of traditional African ingredients, dishes, and cooking methods, to effectively communicate the value of the products to customers and drive sales Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven decisions to optimize product assortment, pricing strategies, and promotional campaigns for maximizing revenue and profitability. Adaptability to thrive in a fast-paced, dynamic environment with evolving business needs, coupled with resilience to effectively manage challenges, solve problems, and drive continuous improvement in the face of obstacles.
Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast-growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: Our Handyman or Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider
Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: The Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider
We are looking for a well qualified applicant who is proficient in the following as well as well versed in dealing with all the following: Skills required will be Microsoft Office and Excel. Powerpoint - creating content, images and presenting Microsoft Word Content Management Systems to update inventories CRM systems including Notion Social Media skills in using Facebook, Instagram, LinkedIn, and Google My Business GMB Digital Marketing E-commerce Having worked in in fragrance and beauty industry preferred
Salary: £12 per hour Monday - Friday 8am-6pm Saturday 9am-4pm Remote customer service advisor Are you passionate about providing customer service advice and looking for flexibility, independence and rewarding opportunities? Look no further! Join the dynamic team at Nowple Recruitment LTD. Work from the comfort of your own home and choose your own hours. We currently have client opportunities to work for Nespreso, a premium single-serve coffee brand of the multinational Swiss company Nestle in which individually portioned aluminum capsules containing roast and ground coffees are partnered with especially design coffee machines. By 2011, Nespresso has sold more than 20 billion of its proprietary aluminium coffee capsules directly to consumers through exclusive takes, tele-ordering and its e-commerce websites. What you will be doing: • Positively interact with customers via phone, providing a premium service to the customer. • Be a positive representative for the brand; promoting products, benefits & discounts available to the customer. • Navigate multiple complex systems while researching and resolving customers’ issues or concerns. • Provide troubleshooting and resolutions to customers’ technical issues with their products. Requirements: Previous customer service experience preferred, but not required as training will be provided. Strong communication skills and a passion for helping others Reliable internet connection and a quiet workspace. Willingness to undergo training and certification as required by clients. Equipment: This is a general guide and the Systems and Equipment guide should be referred to and provided upon request. There may also be additional technology requirements for each client and will be found on their Opportunity Announcement. Technical Specifications: - Computer: Intel Core I5 or higher (or equivalent). Desktop preferred with two monitors. Laptop may also be used with minimum 15" monitor. - Operating System: Windows 10 or 11. - Storage: 60GB hard drive with 20GB free space. - Memory: Minimum 4GB RAM (8GB recommended). - Internet Connection: Hard-wired with at least 10 mbps download and 3 mbps upload speed. - A USB noise cancelling headset for training and class.
Duties of the post: Responsible for completing the annual, quarterly and monthly foreign trade business indicators and department management work set by the company Managing export trade process and risk control Managing customer accounts in accordance with the company's financial policies, contract terms and export-related regulations Responsible for exploring new markets, developing new customers, and increasing product sales scope in the UK catering industry Responsible for the overall planning of UK sales activities and supervise the execution of department employees Responsible for arranging employees to conduct market research and understand sales conditions and demand changes Developing connections and relationships that lead to new business opportunities in UK catering market sectors Presenting the company’s service offering to prospective clients Building and maintaining a CRM database Receiving enquiries for new business and collaborating with leadership to strategize responses. Salary: £53,000-£55,000 depending on experience Skill, experience and qualifications: Educated to degree level Fluent English and Mandarin speaker as the company targets Asian restaurants in the UK At least 5 years of experience in international trade and business development, ideally in e-commerce or in the catering industry Have strong business development and market development capabilities, and be able to lead the entire team to expand and maintain foreign trade business Communication and negotiation skills Be target driven and tenacious Be able to work effectively within a team Be motivated and enthusiastic at all times Display high standards of service and presentation