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SUMMARY: The E-Commerce Customer Support Specialist plays a pivotal role in ensuring a seamless, customer-first digital experience. This position is focused on providing advanced online customer service, resolving escalated issues, and supporting the accuracy and effectiveness of our e-commerce operations. In addition to customer interaction, this role is responsible for product merchandising activities to maintain accurate, complete, and optimized product information across the website. This position is ideal for an experienced professional who thrives at the intersection of customer service, digital platforms, and product data management, with the ability to improve both customer satisfaction and online sales performance. EDUCATION & EXPERIENCE: • BA/BS degree in Business, Marketing, Communications, or related field (or equivalent experience)., • 1-3 years of experience in online customer service, e-commerce operations, or digital product management., • Familiarity with CRM platforms (Microsoft Dynamics, NetSuite, Salesforce, or similar) and ERP systems., • Experience with marketing automation tools (HubSpot or equivalent)., • Proficiency in web content management systems and product merchandising., • Experience with web analytics tools (Google Analytics, GA4, or equivalent). KEY COMPETENCIES: • Customer Excellence: Skilled in managing escalated service issues, delivering fast, professional, and empathetic resolutions., • Product Merchandising Expertise: Ability to maintain product accuracy, enrich product content, and ensure complete information is visible to customers., • Digital Fluency: Proficient with ERP, CRM, chat portals, and e-commerce CMS systems., • Analytical Thinking: Use data to identify service bottlenecks, product information gaps, and areas for improvement., • Cross-Functional Collaboration: Work closely with Marketing, IT, Product, and Operations to optimize both customer support and product content., • Communication: Clear, professional written and verbal communication tailored for customer-facing and internal audiences., • Adaptability: Comfortable handling shifting priorities and managing high-demand periods in digital operations. ESSENTIAL RESPONSIBILITIES: • Serve as a senior escalation point for complex customer service issues across online channels (chat, email, portal)., • Manage inquiries related to orders, account issues, product availability, and service support., • Oversee web chat portal operations to ensure consistent, high-quality engagement with online customers., • Partner with Marketing and IT to identify and implement website and service functionality improvements., • Support customer retention through service excellence, proactive resolution of issues, and ensuring an easy online experience., • Perform product merchandising tasks:, • Audit product listings for accuracy, completeness, and compliance with standards., • Enrich product content with specifications, descriptions, images, and documentation., • Ensure products are searchable, properly categorized, and optimized for user experience., • Develop and maintain reporting dashboards on customer service metrics and product data accuracy., • Provide insights on recurring service and product information issues to guide long-term improvements.

A dynamic e-commerce company in Southampton is seeking a skilled Content Marketing Manager to lead the development and management of e-commerce channels and multimedia content.The ideal candidate will have a strong background in retail operations and the ability to create compelling content that dri

Supporting the management of the scope of e-commerce projects and timescales alongside the project management team, working collaboratively with clients and third-party vendors to align technical solutions with business goals. Exposure to BigCommerce, Shopify, Akeneo, Jitterbit & Patchworks. Commerc

We're a performance-driven DTC health e-commerce brand operating at a $20M+ annual run rate, grown almost entirely through paid social.

As a Junior E-Commerce Marketplace Account Manager, you will play a key role in managing and improving our product listings, optimizing content, and ensuring our brand’s vision is clearly communicated across various e-commerce platforms for our two brands; CONNETIX and My Creative Box. As we conti

Series B, $425M valuation), Colossal is building at the intersection of generative app development and commerce infrastructure. We're building the world's first AI-native commerce infrastructure platform, working with bleeding edge technologies and paradigms to redefine how businesses sell online. J

E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. To be considered for the position of Ecommerce Tradi

My client are looking for a detail-oriented and proactive E-commerce Executive to support the day-to-day running of our online store and marketplaces.

Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis.Responsible for supporting a select group of digital tools and solutions and managing the implementation and migration of data.Support or help lead

Office Based, Wincanton, Somerset.Jarapa make and supply beautiful, eco-friendly homewares and gifts.Focusing on recycled and handmade products, we prioritise sustainability and quality when sourcing our products.By working with trusted suppliers, we can ensure high standards, reduce transp.

E-Commerce Customer Development Manager.

My client are looking for a detail-oriented and proactive E-commerce Executive to support the day-to-day running of our online store and marketplaces.

Identify emerging opportunities within E Commerce and quick commerce. Senior National Account Manage - E-Commerce (Grocery. Act as the E Commerce voice within the business.

Reporting to the E‑Commerce Website Manager, this role is focused on the day-to-day running of the Liforme website and supporting the performance of our wider e‑commerce activity. Support day-to-day operations of the DTC website and E‑Commerce channels, including but not limited to:. Basic und

E-commerce Manager (Shopify expeirence Essential).

WooCommerce, WordPress, or similar).

E-commerce Director | DevonROLE SUMMARY Reporting to the CEO, the Director of Ecommerce will lead all digital activity across the business, with full ownership of e-commerce, performance marketing and website trading.

E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days HolidayA commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and deliveri

Job Title: E-Commerce Account ManagerLocation: Cirencester Salary: £32,000 to £36,000 (£40,000 to £45,000 OTE) Contract: PermanentRole Overview – E-Commerce Account ManagerAre you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a r

Title:eCommerce ConsultantLocation: Remote - UKPay Rate: Depends on ExperienceType & Duration: Contract |6 Months Full Job Description:Job Summary:Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis.

This is a high-performing, growth-oriented FMCG organisation with an established footprint across the UK and EMEA and a track record of exceptional historic growth.Backed by strong investment and ambitious leadership, the business is at a pivotal stage in its digital and marketplace evolution.With s

Are you looking for a long term temporary role based in the North Watford area?My client is looking for someone to join their E-Commerce team during this busy time.

The Regional Product & Client Solutions (RPCS) organisation drives strategic alignment and commercial excellence across EUI.The team elevates product and client solution strategy across the GBS region, ensuring consistent, high-quality go-to-market execution.RPCS partners closely with EUI markets to

Hands-on experience with A/B testing and ecommerce analytics.

A leading financial institution in Greater London seeks an Administrative Support professional to maintain compliance standards, provide exceptional client engagement, and assist with business development activities.The ideal candidate will have a diploma in Business Administration or a similar fiel

A global technology consulting company is seeking an AI Engineer specializing in modernizing and developing an eCommerce platform.

Experience in e-commerce, retail, or customer service roles. If you are enthusiastic about joining a dynamic company and believe you have the skills and motivation to excel as a Parts Sales & E-commerce Assistant, we encourage you to get in touch with Tom Wharton at Perfect Placement. Brand New Oppo

Produce high-quality photography and lifestyle imagery for social and e-commerce use. Proven experience creating content for fashion, lifestyle, or e-commerce brands. We are partnering with an exciting and fast-growing fashion e-commerce brand to recruit a Social Media Content Creator.

The ideal candidate will have a deep understanding of eCommerce technologies, proven experience in solution ownership, and excellent communication skills.

A dynamic FMCG brand in the UK seeks a National Account Manager to oversee e-commerce, particularly focusing on Amazon.

This role is crucial for trading performance across the UK e-commerce channel, demanding strong analytical and commercial skills. Candidates must have over 8 years of experience in merchandising within fashion e-commerce and show proficiency in Excel.

A niche fragrance house in Greater London is seeking a Social Media & E-commerce Manager to enhance brand awareness through strategic social media and e-commerce management. Responsibilities include developing content strategies, managing e-commerce platforms, and implementing creative campaigns.

Leverage your in‑depth understanding of the eCommerce landscape, digital ecosystems, and platforms like Salesforce Commerce Cloud to craft innovative solutions. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50

Lead SharkNinja’s end‑to‑end commerce media strategy across Retail Media, Amazon Advertising, and DTC performance channels. Own top‑down and bottom‑up investment strategy across commerce channels, balancing efficiency, growth, and strategic brand objectives. Lead annual and quarterly comme

Are you passionate about digital commerce, energized by building partnerships, and excited by the idea of shaping the future of professional channels? If you’re looking to accelerate your career with industry‑leading development and real ownership, this could be your next career step. Establishe

A leading ecommerce platform in London seeks a VP/Director of Product to shape the product strategy for AI-driven commerce.

A leading e-commerce solutions provider in the UK is looking for a Sales Manager to drive new customer acquisition within their rapidly expanding partner network. The successful candidate will have solid experience in B2B consultative sales and a strong network in the e-commerce sector.

The Senior DTC / E-Commerce Manager will oversee the full Direct-to-Consumer business across e-commerce and experiential retail. Ensure all e-commerce operational processes are efficient, scalable, and customer-first. Manage e-commerce budgets, agencies, and external partners.

We’re passionate about creating next‑generation customer experiences, and we believe that generative AI and agentic commerce are key to unlocking the future of online shopping across a variety of industries. Design, build, and deploy cutting‑edge generative AI and agentic commerce solutions fo

A leading ecommerce company in Greater London is seeking a Paid Social Executive to join their dynamic team.

Senior E-Commerce Executive/ E-Commerce Manager - High Growth - Premium Drinks Brand. This is a true 360 E-commerce role, ideal for someone who enjoys being close to trading, performance, and execution, with real ownership and visibility. Own day-to-day trading across the e-commerce site, driving re

A leading Wellness Brand headquartered in London is seeking a detail-oriented E-Commerce Coordinator to support the operations of their website.

A leading global professional services company is seeking a GenAI & Agentic Commerce Engineer in London, UK. The role requires expertise in generative AI and commerce technologies, focusing on designing and deploying AI solutions. Ideal candidates will have hands-on experience in AI/ML and a deep un

A leading travel tech company in the UK seeks a Senior Product Manager to shape its AI strategy for a B2B e-commerce platform.