Delivery Manager
11 hours ago
Southampton
Apply before 11:55 pm on Thursday 4th December 2025 Salary £45,544 - £55,157 National £45,544 - £49,523 London £50,686 - £55,157 A ___ with an employer contribution of 28.97% Location Bristol, Cardiff, Edinburgh, Liverpool, Manchester, Newcastle- upon - Tyne, Stratford, Telford, Worthing., Please note that due to workforce controls, Newcastle - upon - Tyne and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Croydon or Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford. About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our ___ to watch the full series and come and discover your potential. HMRC’s Chief Digital & Information Office (CDIO) is made up of Customer Groups which are working independently towards one common goal, that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government. With our 50 million customers at the heart of everything we do the scope and impact of our work is limitless. Our digital programme is multi-award winning and the envy of other government organisations. We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services. This is an exciting opportunity to join HMRC’s Digital, Data and Technology profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. HMRC has one of the largest IT estates ranging from data analytics platforms to complex legacy systems. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. Job description In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads. This is an exciting opportunity to join HMRC’s CDIO Borders and Trade working in the Borders and Excise Delivery Team. You’ll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs. You’ll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you’ll champion continuous improvement and delivery excellence. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As an IT Delivery Manager, you will be responsible for: • The end-to-end delivery of one or more medium to large scale IT projects., • Production and management of end-to-end IT delivery plans and status reports., • Identification, management and escalation of IT risks, issues and dependencies., • Raising, monitoring and challenging commercials / costs across all delivery teams and commercially engaged delivery partners., • Financial forecasting and tracking of all project expenditure, • Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business., • Applying your experience / understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting., • Line management of Associate IT Delivery Managers., • Removing blockers for successful delivery., • Coaching team members, CDIO and HMRC stakeholders in Agile or Delivery Management, • Being an active member of the Delivery Manager community., • Using variety of team forming, norming and storming techniques to build self-sufficient and empowered teams., • Creating a team environment that fosters success and self-organisation., • Working closely with Product Managers, Delivery Managers or project managers collaboratively to ensure delivery of the products is aligned with the project scope, requirements, and timeline constraints Essential Criteria The successful candidate will need to demonstrate practical knowledge and experience in the following: • Delivering medium to large scale technical or IT enabled business change projects against a backdrop of large-scale organisational change., • Excellent communication and collaboration skills., • Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management., • Building and maintaining strong working relationships with stakeholders facilitating collaboration in order to achieve successful outcomes for the business., • Project Governance including creating and managing a project plan and tracking risks / issues / dependencies., • Commercial awareness including managing and monitoring of project costs and budgets ability to effectively challenge external suppliers to ensure best service and value for money., • Utilising both Agile and Waterfall methodologies., • Evidence of playing a key role in influencing strategic decision making and demonstrating an understanding of strategic consequences of IT decisions. Desirable Criteria Ideally, the successful candidate will also demonstrate knowledge and experience in the following: • HMRC recognised project management tools and methodologies, • Previous experience in the HMRC IT end-to-end change lifecycle., • A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP). Transitional Sites For more information on where you might be working, ___. If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. ___ HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support.