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As an IT Support Technician, you will be the first point of contact for clients requiring technical assistance. Your primary responsibility will be to troubleshoot, resolve issues, and ensure the seamless operation of our clients' systems and networks. This role plays a key part in upholding our reputation for reliability and excellent customer service. Responsibilities: Provide first-line technical support to end-users for hardware, software, and peripheral-related issues. Diagnose and resolve software and hardware-related technical problems. Install, configure, and update software and hardware as needed. Manage user accounts, access permissions, and security rights. Monitor and maintain IT systems and networks to ensure efficiency. Track and log all support requests, issues, and resolutions using our ticketing system. Assist in developing and updating IT policies, procedures, and documentation. Perform remote troubleshooting and offer step-by-step technical guidance. Collaborate with IT team members and other departments to provide seamless support Maintain a professional approach, ensuring excellent customer service and confidentiality. Qualifications & Requirements Proven experience in an IT Support Technician or similar role. Strong knowledge of computer systems, mobile devices, and technology solutions. Hands-on experience with operating systems such as Windows, macOS, and Linux. Familiarity with remote desktop tools and help desk software. Excellent problem-solving and communication skills. Ability to work both independently and collaboratively. Strong organizational and multitasking capabilities. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.
Tech SDR role (High-Ticket, Commission-Only, Remote) ** Company: Klev** ** Location: Remote** ** Compensation: 100% Commission-Based (Uncapped Earnings)** ** About Klev** Klev is a software company that helps businesses optimize and scale through websites, custom apps, and business optimization solutions. Our high-ticket digital products drive efficiency, boost revenue, and enhance business performance. We’re looking for relentless, tenacious sales professionals who thrive in a cold-calling environment and have the drive to turn cold leads into closed deals. This is a high-reward, high-performance role for those who are hungry to sell, close, and maximize commissions. ** Role Overview** As a Tech Sales Representative at Klev, you will be working with cold leads, making outbound calls, and converting prospects into high-value clients. You need to be comfortable with handling objections, pushing past rejections, and winning over decision-makers. ** Key Responsibilities** Cold Call Prospects & Generate Interest – Proactively reach out to cold leads, introduce Klev’s solutions, and spark interest. Sell Websites, Apps & Business Optimization Solutions – Identify business needs and position high-value digital solutions. Handle Objections & Push for the Close – Overcome resistance, build rapport, and confidently convert prospects into paying clients. Follow Up Relentlessly – Stay persistent with leads, nurture relationships, and keep deals moving forward. Exceed Sales Targets – Drive revenue, hit ambitious goals, and maximize commissions. What You Bring Proven Experience in Cold Calling & High-Ticket Sales – You’ve successfully closed $5K-$100K+ deals and are confident on the phone. Resilience & Grit – You don’t get discouraged by rejection and know that every "no" gets you closer to a "yes." Strong Sales & Persuasion Skills – You know how to navigate objections, build trust, and close high-value deals. Self-Motivated & Relentlessly Driven – You take full ownership of your pipeline and do what it takes to win. Tech-Savvy & Business-Oriented – You understand the value of websites, apps, and optimization solutions and can clearly communicate their impact. ** Why Join Klev?** ✅ Cold Leads Provided – Focus on closing, not prospecting. ✅ Uncapped Commission – Earn based on performance—no limits. ✅ High-Ticket, In-Demand Solutions – Sell digital products that businesses need and value. ✅ 100% Remote & Flexible – Work from anywhere while closing big deals. ✅ Performance-Driven Culture – Be part of a team that rewards top closers.