Customer experience manager jobs in United Kingdom

**Job description** We are seeking an experienced Customer Service Manager to oversee and streamline our customer service operations. As a Customer Service Manager, you will be at the forefront of ensuring exceptional customer satisfaction through effective communication and problem-solving. With core skills in computer proficiency, administrative expertise, and phone etiquette, you will oversee a team dedicated to delivering top-notch service. Your premium skill in office management will aid in streamlining operations and enhancing customer interactions. This role involves engaging with customers, managing invoicing, coordinating with contractors and third parties, and handling day-to-day office administration tasks. Key responsibilities include: - Managing and processing invoices, including preparation, sending, and settlement - Handling incoming and outgoing calls and emails from new and existing customers - Coordinating with contractors and third-party vendors - Maintaining an efficient invoicing system - Booking appointments and managing schedules - Supporting business development efforts - Handling customer complaints and ensuring resolution - Scheduling deliveries and liaising with external businesses as required - Managing incoming and outgoing mails - Skills and Qualifications: The ideal candidate will have: - Experience in office management within a small to medium-sized enterprise (SME) - A minimum of 2 years of full-time work experience in a commercial environment, preferably within a small or medium organization - Proficiency in office management practices - Strong familiarity with the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) - Ability to conduct on-site visits and attend project assessments/quotations - Proficiency in English, Urdu, and Punjabi - Exceptional organizational skills and the ability to meet time-sensitive targets - Strong communication skills, with the ability to work independently - A flexible, courteous, and optimistic approach, along with a positive, can-do attitude Computer skills: - Administrative experience - Phone etiquette - Organisational skills Job Type: Full-time Pay: £30,000.00-£35,000.00 per year Additional Benefits: - Free parking - On-site parking Experience: Customer service: 2 years Language: English (preferred) Urdu (preferred) Punjabi (preferred) Willingness to travel: 25% (preferred) Work Location: In person

Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements. Key Responsibilities & Duties Recruit, manage, train and develop a customer services advisers, team administrators and team leaders. Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans. Sets and reviews progress against objectives Develop, implement, maintain and monitor service level standards. Develop and maintain quality controls. Review, improve, streamline and implement administration processes, procedures and system. Procedures being up-to-date and fit for purpose. Reviews and manages complaints Monitors and manages escalated calls and quality reviews. Works within agreed process and payment authority levels. Provides monthly MI reports to senior management. Provides statistical reporting to HMRC. Monitors and manages the Customer Service Risk Register About you You will have a strong background in Customer Service Management with experience of managing teams. Extensive performance management experience, coaching and development Ideally a background within a financial services environment with a good understanding of FCA regulation Hours of work Monday to Friday 35 hours per week (no weekends/no bank holidays)

Salary: £37,000 - £41,000 per annum Location: 114 Hamlet Court Road, Westcliff-On-Sea, England, SS0 7LP About Us: The Red Lion Wiltshire Limited is a well-established Chinese restaurant known for delivering authentic and high-quality dining experiences. As we embark on an exciting phase of growth, we are seeking a passionate and results-driven Business Development Executive to join our team and help expand our business operations. Key Responsibilities: Identify and secure new business opportunities to grow our customer base and revenue. Develop and maintain strong relationships with clients, suppliers, and partners. Create and implement strategies to improve market presence and brand recognition. Analyze market trends and competitor activities to inform business decisions. Collaborate with internal teams to enhance customer satisfaction and service offerings. Prepare and present business proposals, reports, and performance updates to management. Requirements: Proven experience in business development, sales, or a related role, ideally within the food or hospitality industry. Strong negotiation, communication, and interpersonal skills. Ability to analyze market trends and make data-driven decisions. Self-motivated, proactive, and able to work independently. Fluency in English is essential; proficiency in Mandarin is an advantage. Familiarity with the local market in Westcliff-On-Sea and surrounding areas is desirable. What We Offer: Competitive salary with performance-based bonuses. Opportunities for professional development and career advancement. A vibrant and supportive work environment.

Monday to Sunday - MUST BE FULLY FLEXIBLE between 7am and 11pm. Experience is not required but will be taken into consideration Position: Team Member Pay: £11.70 p/h Permanent Full Time. About Us: We are HOP! We exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand, it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra holiday day for your birthday, paid training and development and seasonal night out! About the role: Your tasks and responsibilities will depend on the daily allocation done by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. From time to time, you will also be a floor host - great and welcome guests, assist with ordering, and manage customer flow. This role is restaurant-based and involves working a variety of shift patterns including working weekends and bank holidays. Please be aware we handle Pork meat in our restaurants. If you think this position is for you - please apply, and we will get back to you ASAP. Thank you!

We are currently recruiting Assistant Manager for our Ealing Pizza restaurant. Experience in management is essential for the role as you will have to assist the the restaurant manager and support him with day to day duties. We want people who are really passionate about guest experience. It’s definitely your work ethic and passion that counts most. You should be focussed about delivering great service every time, enjoy a challenge, thinking on your feet, thrive in fast paced environments and be confident talking to customers. Our clientele is educated and discerning and they know good service from bad. As a relatively new venue, this role offers lots of opportunities for progression, as well as ongoing development and training.

Job Advertisement: Line Chef – Local Sandwich Shop Are you passionate about food and love creating delicious, high-quality meals? Join our team as a Line Chef at Chilli Banana your friendly neighborhood sandwich shop! About Us At Chilli B we believe in crafting fresh, flavorful sandwiches that keep our customers coming back for more. We’re a close-knit team that values quality, teamwork, and a fun, fast-paced work environment. Position Overview As a Line Chef, you’ll play a key role in preparing our signature sandwiches and other menu items. You’ll work behind the line to ensure every dish meets our high standards of freshness, taste, and presentation. What You’ll Do: • Prepare and assemble sandwiches, salads, and sides according to recipes and customer preferences. • Maintain a clean and organized workstation. • Follow food safety and sanitation guidelines at all times. • Assist in managing inventory and restocking supplies as needed. • Collaborate with team members to keep service running smoothly during busy shifts. • Provide exceptional service to customers when needed. What We’re Looking For: • Previous kitchen experience preferred, but we’re willing to train the right person. • A passion for food and a strong work ethic. • Ability to work efficiently in a fast-paced environment. • Excellent communication and teamwork skills. • Availability to work flexible hours, including weekends and holidays. • A commitment to upholding our standards for quality and customer satisfaction. What We Offer: • Competitive hourly wage. • Opportunities for growth and development within the team. • A positive and supportive work environment. • Discounts on our delicious menu items! How to Apply: If you’re excited about the opportunity to be part of our team, we’d love to hear from you! Join us in making sandwiches that bring smiles to our community!

Based in Chiswick W4 Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required. Join Our Team at Le Vacherin About Us: At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey. Your Role: As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include: Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails. Answering phone calls professionally, recording guest reservations and details accurately. Taking orders efficiently and liaising with the kitchen team for seamless service. Presenting and explaining menus, including specials, to enhance the guest experience. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors. Assisting with table setup, clearing, and resetting for the next guests. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin. Supporting and training new team members while maintaining a positive and professional demeanor. What We’re Looking For: To excel in this role, you should bring: Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus. A passion for delivering exceptional customer service and creating memorable dining experiences. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow. Strong attention to detail and effective communication skills (verbal, written, and numerical). A cooperative, team-oriented attitude that fosters a positive work environment. Punctuality, energy, and a proactive approach to challenges. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor. Compensation & Benefits: We value and support our team members, providing opportunities for growth and well-being. Benefits include: The ability to keep all cash and credit card tips earned in your section. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more. Language and personal development courses in English and French, fully funded by the company. Complimentary staff meals are provided twice daily (breakfast and dinner). A generous employee discount for family and friends. A competitive salary based on experience, plus service charges. Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!

Be Part of the Vision: Join the Team at New Restaurant an Authentic Italian Dining Experience in Belsize Park! Imagine being part of something unique from the very beginning. Isn’t just another restaurant opening it’s a vision rooted in Italian tradition, excellence, and warmth, soon to make its mark in the heart of Belsize Park. We are creating more than just a dining experience; we’re building a family of dedicated professionals passionate about great food and exceptional service. For those joining us now, the journey doesn't stop here; future growth awaits as we expand, bringing exciting opportunities for professional development and leadership roles in upcoming openings. We value commitment, authenticity, and the unique talents each team member brings to the table. If you’re ready to step into a role where you’re valued and inspired, join us on this journey and help make the restaurant an unforgettable destination in London’s vibrant culinary scene. Available Positions: Floor Manager/Floor Supervisor Responsibilities: Lead service operations, supervise and inspire the team, and ensure an exceptional dining experience for each guest. Requirements: Previous experience in Italian cuisine and floor service is a must. Medium-level English proficiency. Strong leadership skills and a customer-focused attitude. Hours: ~45 hours per week. Compensation: £16 per hour plus tips. Waiters Responsibilities: Provide outstanding service, deliver Italian food knowledge with passion, and make guests feel at home. Requirements: Some knowledge of Italian cuisine. Medium-level English proficiency. Friendly and professional demeanor with a commitment to service. Hours: ~40/45 hours per week. Compensation: £15 per hour plus tips. Runners Responsibilities: Support the floor team, assist with food and drink deliveries, and ensure the flow of service. Requirements: No prior experience necessary.

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

Job Title: Receptionist Company: Wimpole Therapeutics Working hours: Monday - Friday, 10am to 7pm Annual Salary: £27,000 Wimpole Therapeutics is a CQC registed health clinic located in central London, Wimpole Street. We provide different therapeuitc services to a vast range of clients. We are looking for a highly motivated and organized receptionist to join our team. The opportunity: The ideal candidate will have excellent customer service skills, be able to work independently and as part of a team, and be able to handle a variety of tasks, including answering phones, greeting visitors, and scheduling appointments.The receptionist will be the first point of contact for our clients and visitors, so it is important that they are able to create a positive and professional impression. They will also be responsible for a variety of administrative tasks, so we are looking for someone who is detail-oriented and organized. If you are a friendly and outgoing person with excellent communication skills, we encourage you to apply for this exciting opportunity. Responsibilities: - Greet and welcome clients and visitors, ensuring a positive and professional first impression. - Assist visitors to meet the right person or office. - Answer incoming calls, transfer calls to the appropriate personnel, and take accurate messages. - Maintain a tidy and organized reception area, ensuring it is presentable at all times. - Manage incoming and outgoing mail, packages, and deliveries. - Provide basic and correct information via email/call or in person. - Schedule appointments and maintain the appointment calendar. - Provide administrative support, including data entry, document preparation, and form filing. - Manage office supplies and inventory, replenishing as needed. Requirements: - Previous experience in a receptionist or customer service role is required. - Excellent verbal and written communication skills. - Strong interpersonal skills, with the ability to interact with diverse individuals. - Exceptional customer service orientation. - Attention to detail and strong organizational skills. - Ability to multitask, prioritize tasks, and manage time effectively. If you are interested in the role, please send your CV along with a cover letter.

OITA, Japanese Restaurant in Soho is looking for a creative and dynamic Bartender to join our team. You will be expected to create and prepare alcohol or non-alcoholic cocktails for bar and restaurant guests, taking orders and serving drinks to the highest standards. Full time and part time position available. The Successful Bartender will: - Have minimum of 2 years of previous experience as Bartender in a busy and fast paced restaurant - Have the ability to create seasonal cocktails and special requests from customers - Have creative approach with impeccable attention to detail - Have the ability to deliver high standards consistently - Have great communication and organising skills - Have the ability to closely work with the management team - Be passionate and enthusiastic about their job Benefits: - Salary: starting from £11.44/h + £3-4/h service charge - Free staff meals, coffee & tea on shift - 30% staff discount when spending with family and friends - 30% discount for stays at Green Rooms hotel - rewards for exceptional performance You will also benefit from in role support, and we offer career path progression to maximise your potential and pay rise.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to over 26 restaurants in Europe (France, Monaco, Belgium, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Be part of our AMAZING new opening in Birmingham and join our super start team as a Chef De Partie in the Cold Section at La Bellezza Restaurant. OUR OFFER: - Pay of £14.94 / hour + Tronc Point - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe ** YOUR MISSION:** - You will be part of a BIG MAMMA kitchen team! - You will be working in the hot section and preparing our authentic Italian dishes from scratch. - You will follow the recipes and directions from the kitchen management. - You will be working alongside the Chef de Partie to help with training of the new chefs - You will respect health & safety standards and maintain cleanliness and organisation in the kitchen. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent teamwork, leadership and communication skills - Previous experience as a Chef De Partie - Excellent knowledge of Italian cuisine - Flexible availability, including weekends and evenings Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.

Job Title: Food Packer & Kitchen Assistant Location: The Glassroom London Job Type: [Part-Time] Job Description: We are looking for a reliable and motivated Food Packer & Kitchen Assistant to join our team. This dual role involves assisting in food preparation and ensuring that orders are accurately packed and ready for delivery. As part of our kitchen team, you will play a key role in maintaining our high standards of quality, efficiency, and customer satisfaction and keep kitchen clean at all times. Key Responsibilities: • Food Packing: • Accurately portion and pack food items based on order specifications. • Ensure all packaging is clean, presentable, and secure for delivery. • Label and organize orders for delivery platforms like Uber Eats. • Kitchen Assistance: • Maintain a clean and organized work area, including equipment, counters, and storage spaces. • Support in stock management by checking, organizing, and storing supplies. • Follow all food safety and hygiene standards. • Work collaboratively with the kitchen team to ensure smooth operations. Skills and Qualifications: • No experience needed FULL TRAINING WOULD BE PROVIDED • Strong attention to detail and ability to work quickly in a fast-paced environment. • Good organizational skills and ability to multitask. • A positive attitude and a team-oriented mindset. What We Offer: • Competitive pay and potential for growth within the company. • A supportive and friendly work environment. If you are enthusiastic about food and enjoy working in a fast-paced environment, we’d love to hear from you!

About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!

We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for a full-time Host who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organise themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

Are you looking for a change or a new challenge? Interested in exploring the industry of direct sales and client-facing sales? Join Blue Diamond and our team in Moorgate who are looking for keen individuals with an open mind. Responsibilities: Elevate brand presence, reputation, and public image. Contribute as a member of the sales team. Engage with customers daily, understanding their requirements, offering solutions, and delivering top-notch customer service. Acquire skills in training new team members. What we are looking for: Exceptional customer service and communication capabilities. A resilient and unwavering dedication to work. Outstanding time-management abilities. A positive and inviting demeanor. Dedication to providing exceptional customer and client experiences. Exemplary standards in personal presentation. Proficiency in collaborating effectively and harmoniously within a team. Proficient in both spoken and written English. What we offer: Opportunity to collaborate with motivated and ambitious individuals. Comprehensive training and guidance will be given. Enjoy engaging and enjoyable team social events on a weekly basis. All expenses covered for travel opportunities nationally and internationally. Ongoing support for advancing in your career. If this sounds like something you’d be interested in, APPLY TODAY! Type of Position: Full-time Salary Range: £360.00-£800.00 per week Perks: Casual dress code Work hours: Daytime shifts Additional compensation: Commission based earnings Performance related bonuses Location: London Flexibility: Able to commute or willing to relocate Eligibility to work: Must have authorisation to work in the United Kingdom Work venue: On site

AFRIKANA is seeking a talented and experienced Kitchen Manager/Head Chef to join our dynamic team. As the Head Chef/Kitchen Manager, you will be responsible for overseeing all aspects of our kitchen operations, including food preparation, staff management, and ensuring exceptional food quality and presentation. Responsibilities: - Manage the entire kitchen team, by providing guidance, training, and performance evaluations. - Ensure that all food preparation and cooking techniques meet the highest standards of quality and safety - Monitor inventory levels and coordinate with suppliers to ensure availability of fresh ingredients at all times - Maintain a clean and organized kitchen environment, following all health and safety regulations - Collaborate with the front-of-house team to ensure smooth and efficient service and customer satisfaction - Manage kitchen budgets and control costs, including food and labour expenses Requirements: - Proven experience as a Head Chef or Kitchen Manager in a high-volume restaurant - Extensive knowledge of various cooking methods, ingredients, and culinary techniques - Strong leadership and management skills, with the ability to motivate and inspire a team - Excellent organizational and multitasking abilities, with attention to detail - Ability to work under pressure and meet tight deadlines - Strong communication and interpersonal skills - Food safety and sanitation certification is a plus What we offer… • Competitive rates of pay • Team food menu  • 50% discount at our restaurants for you & up to 4 friends • Development opportunities • Performance bonus • Team incentives every month • Contract for 45 hours a week over 5 days • Full training and development provided • Uniform provided • Great working environment – our team are great at making new starters feel welcome • Opportunity to join a rapidly growing company If you wish to apply for all other roles - please review our previous ad on jobstoday

We have a fantastic and exciting position for a dynamic, driven and enthusiastic Assistant Manager to join our restaurant. Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. What we are looking for: - To be passionate about great food, quality service and hospitality - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the Front of House - Ensure the training and knowledge are kept to standard and team efficiency is high - Have a great knowledge of busy brasserie services in a fast-paced environment - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. - Assist the manager in overseeing daily restaurant operations - Ensure compliance with food safety and sanitation regulations - Manage inventory and order supplies as needed - Provide excellent customer service and address customer concerns or complaints - Assist in creating and implementing staff schedules - Collaborate with the manager to develop and implement strategies to increase restaurant sales and profitability - Maintain a clean and organized restaurant environment Qualifications: - Previous experience in a supervisory role, preferably in a restaurant or hospitality setting - Strong knowledge of food safety regulations and best practices - Excellent leadership and team management skills - Ability to multitask and prioritize tasks effectively - Strong communication and interpersonal skills In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing Staff meal At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!

Description Ta'mini Lebanese Bakery is a middlestran street bakery food. located at Russell Square We are looking for a full time employee. The Barista is responsible for serving coffee, tea and our products to costumers in a courteous and friendly manner. Safely handle the hot and cold drinks during preparation & serving. Receiving all customers orders. Ensuring that all customers are served & educated on our products. providing the highest quality standards to customers. Answering customers questions regarding any product in the store. Routinely cleaning all the shop areas (Bar Lounge, Dinning area, Trash). Serving and cleaning lounge when needed. Refilling the products in shop areas. Ensuring that all the cabinets are stocked and tidied to deliver a full service. cooperating with other staff members. Maintaining the service counters clean and fully stocked. Requirements: 1. Must know the customers service. 2. Ability to work under pressure. and manage the busy in peak time. 3. Hard working. 4. Barista experience.

Team Member Bar Have you got a passion for creating awesome experiences? We’re looking for friendly, motivated people to join our team as a Bar Team Member. We have a culture unmatched in the industry and we need people who want to help us elevate our business to the next level. As a Team Member in our bar, your main responsibilities will be to serve food and drink efficiently and stylishly, and create a positive experience for our customers. If you like getting the party started, you might just be our next Rising Star. Essential requirements You must: Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based. All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within your units’ country. Have an up to date/active bank account in your own name. Be able to converse Fluently in English. Where “live in” accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit. Person Specification Customer focus Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere. Remain calm, patient, and polite, if receiving customer feedback Be helpful and go out of your way to help our customers. Drive Be confident and self-motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change, with a positive attitude. Be able to work unsupervised in a busy environment. Be able to prioritise duties. Personal integrity Be honest and reliable. Be trustworthy and respectful. Be immaculately dressed. Maintain excellent timekeeping and attendance. Be always professional. Team work Always be a good team player. Build and maintain good relationships with all team members. Work together with the team to ensure that the pub is the best it can be. Be willing to take on jobs to balance the team workload. Be able to communicate well with people of all levels. Developing self and others Be motivated to learn and develop yourself. Seek feedback and invest time in personal development. Supervise, train and develop others. Support, encourage and motivate others. Coach, guide and give feedback to others. Managing change Welcome and embrace change, with a positive attitude. Understand the need for change. Look for opportunities to improve areas of the pub and business. Gaining commitment Communicate clearly to colleagues and customers. Gain commitment from others by using your own knowledge. Act as a role model. Analysing and decision-making Understand information quickly and accurately. Resolve problems using current guidelines. Be able to work independently and know when to escalate issues Perks & Benefits Section:  Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you. Our industry-leading benefits include; 50% off Food and Drink in all of our bars 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world) Industry-recognised training Regular incentives and trips away Employee of the Month, Quarter and Year awards with cash rewards Free mental health support, counselling and care Award-winning company development schemes We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: - You will be part of a BIG MAMMA Bar team! - You will be managing the daily operations of the bar alongside the Bar Manager. - You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! - You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. - You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, communication and leadership skills - Expert bar knowledge including classic cocktails - Previous experience as a bar supervisor/assistant bar manager in a fast paced environment - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour