Hotel jobs in United Kingdom

Job Description Escalator Engineer Night Jobs - Greater London - at Stannah – Join Our Team! Step into a role where your expertise truly matters. As an Escalator Engineer with Stannah, you’ll take ownership of call‑outs, repairs and maintenance across a wide variety of escalators and moving walkways from all major manufacturers. You’ll be part of a dedicated Service Branch team, playing a key role in delivering exceptional service and helping the business achieve its wider objectives and performance targets. If you’re an experienced engineer looking to join a respected, family‑run, market‑leading company, this is an opportunity to work with one of the most trusted names in the lift industry. You’ll cover major stations across Greater London and M25 corridor, giving you the chance to work on diverse equipment in some of the UK’s busiest and most dynamic environments. If you’re ready to bring your technical skill, problem‑solving mindset and commitment to quality to a company that values its people, this could be the next step you’ve been waiting for. Working hours: Night Shift, 4 on 4 off working pattern (12-hour shifts with 45 minutes unpaid break). Why Join Stannah: • Industry Leadership: Stannah is a trusted name in the lift industry, known for innovation, safety, and commitment to quality., • Competitive Compensation: In addition to a market-aligned base salary, you'll receive a standby allowance and call-out payment., • Comprehensive Benefits: Enjoy benefits such as a profit share bonus scheme, life assurance, matched contribution/salary sacrifice pension, Discount Rewards Scheme, and a Simply Health Cash Plan to help cover your health expenses., • Generous Holiday Entitlement: 20 days of holiday, • Career Growth: We offer opportunities for career advancement, ongoing training, and development., • Conduct maintenance, repairs, and call-outs on escalators and moving walkways from various manufacturers., • Ensure high standards of service delivery, safety, and customer care., • Perform effective risk assessments and maintain site log cards during every visit. Qualifications Escalator Engineer Requirements : • Qualifications: NVQ Level 3 in Escalator Engineering or equivalent., • Experience: Proven experience working on escalators and moving walkways. If you’re an experienced Escalator Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! Whether you're seeking an Escalator Engineer job or a Lift and Escalator Engineer job, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 20 days holiday, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Company Vehicle #LIB Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic. Category:Installation & Maintenance, Keywords:Maintenance Engineer, Location:London, ENG-WC2A 3BP

Job Description Project Manager Jobs in London / South England , at Stannah – join the team! This Project Manager role will suit someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering work that makes a real difference to both clients and the wider business. With a strong focus on safety, quality and profitability, you’ll drive the project forward while minimising environmental impact and ensuring every stage runs smoothly and to programme. You’ll play a pivotal role in leading complex projects from concept to completion, inspiring and motivating your team to deliver exceptional results that exceed client expectations. With a strong focus on safety, quality and programme delivery, you’ll ensure every stage of the project runs smoothly, profitably and with minimal environmental impact. You’ll take ownership of planning, resourcing and coordinating all project activities, while maintaining high technical standards and ensuring compliance with all relevant procedures. This is a role for someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering work that makes a real difference to both clients and the wider business. Manager Responsibilities: • Lead end‑to‑end project delivery, ensuring safety, quality and compliance across all activities and documentation., • Manage project programmes, resources and teams, keeping work on track and aligned with client expectations., • Oversee project finances, including budgeting, forecasting, change control and accurate invoicing., • Maintain strong client relationships, providing clear communication, resolving issues and identifying future opportunities. Qualifications Project Manager Requirements: • Good standard of numeracy and literacy, • NVQ6 or degree in Management or equivalent, • Previous Lift/ escalator background advantageous, • CSCS Managers If you have a strong background in project management and a passion for leading teams to deliver high‑quality, well‑executed projects — we’d love to hear from you. We’re looking for someone who can take ownership, keep programmes on track, and build great relationships with clients and colleagues alike. If you’re ready to take the next step in your career as a Project Manager, click “Apply Now” to send us your CV or get in touch for more information. Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Company Vehicle #LDS Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic. Category:Executive, Keywords:Project Manager, Location:London, ENG-WC2A 3BP

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential. You have a natural ability to look after people and make them happy and like us, you're passionate about food a

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

About The Role of Breakfast Supervisor:. Breakfast Supervisor Operational Duties. Manage the breakfast service for the hotel, including making hot & cold beverages, serving tables, and engaging with guests.

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Waiter/Waitress - Weekend - Longdon Green. Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Waiter/Waitress - Nether Burrow. Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Waiter/Waitress - Langton Green. Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

Waiter/Waitress - Thornton Hough. Previous experience in hospitality as a waitress/waiter, bar tender, barista or food and beverage assistant ideally in a pub, restaurant, hotel or bar would be helpful but isn't essential.

As Deputy Manager you'll be working alongside the Pub Manager helping to lead the team and run our busy pub. If you have experience as a deputy manager or restaurant manager within a gastro pub, restaurant, bar, hotel or elsewhere in the hospitality sector then make your next career move with Acorn

We're looking for a Website Content Manager to take ownership of our digital estate across 180+ pub websites, hotel microsites and fullers. Website Content Manager - London.

As Night Assistant Front Office Manager, you'll be the right hand to the Front Office Manager and a guiding presence for the overnight team. Support the Front Office Manager in overseeing front office operations during the night shift. Night Assistant Front Office Manager - London.

F&B Bartender St Martins Lane Hotel. From signature cocktails to spontaneous celebrations, we're looking for a Bartender who can shake, stir, and serve unforgettable moments with every pour. As a Bartender, you'll be the storyteller behind the bar-crafting drinks with flai

Breakfast Chef Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!. We are seeking a skilled and enthusiastic Breakfast Chef to join our team. As a Breakfast Chef, you will be responsible for preparing and cooking breakfast dishes

Shift Engineer /Property Maintenance Officer. Are you a skilled Shift Engineer or Property Maintenance Officer?. Whether it's overseeing routine maintenance or responding to urgent requests, you'll be part of a team of 10 Shift engineers, Responsible for keeping the hotel running smoothly.

General Attendant St Martins Lane Hotel.As a General Attendant, you'll be the behind-the-scenes expert who keeps our hotel running smoothly.From refreshing public spaces to assisting with deliveries and guest requests, you'll be a vital part of the rhythm that makes our ho

Act as the Duty Manager in the absence of the Venue Manager. Assistant Food and Beverage Manager - London. Assistant Food and Beverage Manager St Martins Lane Hotel.

Night Manager Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!. We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable st

Property Administrator - London.Based at our Support Centre in Chiswick (W4 3NN).Join Fuller's and help shape the future of our pubs and hotels.We're proud creators of premium pub and hotel experiences, built on great food, outstanding beers and a welcoming family culture where everyone belongs.We'r

Kitchen Porter - The Harley Street Clinic.The Harley Street Clinic, London.Shift patterns between Monday and Sunday, 6.We're looking for a Kitchen Porter to become a valued member of our Hotel Services team at The Harley Street Clinic.From stock control to supporting food service, you'll play a vita

Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.

Job Title: Night Supervisor, Hotel Du Vin.Contract Type: 4 on / 4 off shift pattern.Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.Are high standards second nature to you? Do you love people and making guests smile

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.

Room Attendant St Martins Lane Hotel.As a Room Attendant Self-Checker, you'll be trusted not only to clean and reset guest rooms but also to self-inspect your work to ensure it meets our exacting standards.You'll be the final touch before a guest walks in-and the reason th

As Business Development Manager for St Martins Lane and Sanderson, you will play a pivotal role in driving revenue through creative partnerships, cultural relevance, and high-impact relationship management. Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels M

We are looking for an enthusiastic and motivated Food & Beverage Apprentice to join our hotel’s F&B team. You will work alongside an experienced team while completing a recognised apprenticeship qualification. As a Food and Beverage Apprentice you will be part of a team that provides exceptional,

With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Successful candidates will have previous hotel experience working in a senior front office role with sound knowledge of Opera. YTL Hotels is a renowned h

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premie

Cluster Director of Sales – Hotel Group, London Location: London, UK Salary: Competitive + Performance Bonus An established and growing hotel group in London is seeking a dynamic and results-driven Cluster Director of Sales to lead sales across two properties. This role offers a unique opportunity to drive revenue growth, implement strategic sales initiatives, and oversee a high-performing sales team in a fast-paced, hospitality-focused environment. Responsibilities: • Develop and implement innovative sales strategies to maximise revenue across all hotels in the cluster., • Lead, mentor, and inspire a high-performing sales team, ensuring KPIs and targets are consistently achieved., • Build and maintain strong relationships with corporate clients, travel agents, event planners, and key stakeholders., • Analyse market trends, competitor activity, and performance metrics to identify new opportunities., • Collaborate with marketing, revenue management, and operations teams to align strategies and deliver an exceptional guest experience., • Prepare reports and presentations for senior management, highlighting opportunities, risks, and performance metrics. Requirements: • Proven experience in hotel sales leadership, ideally in a multi-property or cluster environment., • Strong track record of driving revenue growth and achieving sales targets., • Excellent leadership, negotiation, and communication skills., • Strategic thinker with a hands-on approach to problem-solving., • Familiarity with CRM systems, revenue management tools, and industry reporting.

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

Reporting to the Director of Sales – UK & Ireland, this role is responsible for driving commercial performance and owning sales targets across a portfolio of lifestyle aparthotels in the London market. This is a hands-on leadership role, where you will take full ownership of sales performance across a portfolio of five properties. You will be responsible for delivering revenue growth through a blend of strategic account management and proactive new business development. The role is based on property five days per week. Key responsibilities include: • Developing and executing property-level sales strategies aligned with KPIs to meet and exceed revenue targets, • Owning and delivering B2B revenue performance with full accountability, • Driving approximately 25% of revenue through account management, identifying growth opportunities and maximising existing relationships, • Focusing 75% of your time on new business development, identifying, targeting, and securing high-value corporate clients, • Building and executing detailed account plans across multiple B2B channels including corporate clients, TMCs, serviced apartment agencies, consortia, and intermediaries, • Actively pursuing opportunities across corporate, group, M&E, and extended stay segments, • Collaborating with key account and wider commercial teams while retaining ownership of your individual targets, • Maintaining high standards of CRM usage, pipeline management, and data accuracy The successful candidate will have; • Previous hotel sales experience with an established network within the London market, • Strong commercial acumen with a proven ability to deliver against sales targets, • Excellent relationship-building skills, including experience engaging senior decision-makers, • Confident negotiation and problem-solving capabilities This is an excellent opportunity for someone to develop within a fast paced growing business. Salary - £90,000 + benefits

About Great Scotland Yard Hotel Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites, blending historic character with contemporary design. Our dining and bar experiences include Ekstedt at The Yard, the 40 Elephants Bar, Sibin whisky bar and Afternoon Tea in The Parlour. Colleagues work in a distinctive environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London. Duties and responsibilities related to the Groups & Event Sales Executive position include • Provide clients with expert knowledge of the hotel’s products, services and event spaces., • Support proactive and reactive groups and events sales enquiries across all segments including Corporate, Social, Conference and MICE., • Prepare meeting and events proposals, contracts, BEOs and manage group rooming lists using Envision and Reserve., • Collaborate closely with Sales, Revenue, Food & Beverage and operational teams to maximise revenue and enhance the hotel’s brand profile., • Assist with client show rounds, office visits, FAM trips, trade shows and post-event follow-ups., • Maintain accurate sales data, assist with sales and competitor reports and engage in market research activities., • Support the development and execution of groups and events sales strategies and action plans. About you You are highly organised with exceptional attention to detail and the ability to multitask and prioritise in a fast-paced sales environment. You have experience supporting groups, events or hotel sales operations and are confident communicating with clients and internal stakeholders. You demonstrate strong interpersonal and relationship-building skills, enjoy working collaboratively across departments and are proactive in identifying sales opportunities. You are comfortable working with sales systems and reports, bring a flexible and positive attitude, and are motivated to grow and develop your career within hotel sales. Benefits you can enjoy as Groups & Events Sales Executive • 12 complimentary nights a year across Hyatt Hotels worldwide., • Discounted hotel stays for you, your family and friends across Hyatt Hotels from day one., • Free meals on duty in our colleague restaurant., • Uniform provided and laundered complimentary., • Headspace membership and access to our Employee Assistance Programme., • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels., • Continuous learning and development opportunities with clear career progression across Hyatt Hotels worldwide. At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact. Next Steps: Apply today for the Groups and Events Sales Executive role and start your journey with Hyatt Hotels.

Sales Manager – London Hospitality Drive growth. Win new customers. Make real impact. Join one of the UK’s most dynamic premium water companies. Tŷ Nant Water produces and distributes a portfolio of leading water brands across 4 production sites in England, Scotland and Wales — including Tŷ Nant, TAU, Llanllyr Source, Decantae, Strathmore and Fonthill Spring Water. Together, these brands give Tŷ Nant one of the strongest and most versatile water portfolios in the UK. The company supplies customers across luxury hospitality, national hotel and QSR groups, wholesale and on-trade distribution, retail and forecourts, travel-catering, NHS and emergency services, utilities, private label, and major leisure, sports and arena venues. Recognised in the Sunday Times 100 50 (2025), Tŷ Nant’s rapid expansion is driven by increasing customer numbers, entry into new sectors and a commitment to delivering an exceptional customer experience. This momentum is creating significant opportunities for talented people who want to make a meaningful impact in a fast-scaling organisation. With natural sources in both England Wales and Scotland, the company manufactures across multiple formats - glass, PET, aluminium cans, aluminium bottles, Tetra Pak Cartons and water coolers - ensuring relevance across every channel it serves. We’re now hiring a Sales Manager to spearhead commercial growth and unlock new distribution through customer acquisition across the London hospitality sector. The Role • Own the entire new-business pipeline across London’s premium hotels, restaurants and bars, from prospecting to pitching to closing., • Identify high-value opportunities across luxury groups, iconic venues, trend-led bars, and top restaurants, building a targeted universe of prospects., • Map the market, uncover whitespace, and strategically prioritise sites that elevate brand visibility and volume., • Deliver standout brand pitches that bring the relevant Ty Nant portfolio to life for buyers, F&B teams, and group decision-makers., • Negotiate commercial terms that secure profitable, long-term listings and maximise brand presence in each venue., • Work closely with Marketing and Operations to ensure seamless onboarding once deals are won., • Champion the brand across the London hospitality scene, building networks and opening doors in hospitality environments. About You • A natural hunter — energised by prospecting, pitching and closing new accounts across London’s hotels, restaurant groups and independent venues., • Proven success winning new business within Hospitality, HORECA and the wider On-Trade, ideally across premium or multi-site environments., • A deep understanding of the London hotel, restaurant, bar and café landscape, with strong intuition about where the best opportunities sit., • A confident, polished communicator able to influence senior decision-makers, F&B teams and group buyers across premium venues., • Highly driven, resilient and motivated by targets, autonomy and the fast pace of London’s hospitality sector., • Strategic and organised, with the ability to build, manage and convert a high-quality pipeline consistently., • Commercially sharp, able to tailor pitches to customer needs and articulate the value of a multi-brand premium water portfolio. Interested? If you thrive in high-growth, premium-brand environments and want the freedom to make a big commercial impact, I’d love to chat. We are an equal opportunities employer and welcome applicants from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. Advocate Group is the sole and exclusive talent partner for Tŷ Nant. All direct or third party applicants will be forwarded to Advocate Group for processing. Please get in touch with Roxy Gadd or click “Apply Now” to be considered.

Alchemy Global Talent Solutions are working with a prestigious client who are seeking a dynamic and results-driven Hotel Sales Manager to drive revenue growth by securing new business, managing key accounts, and fostering relationships with corporate clients. The ideal candidate will have a strong background in sales, hospitality, and customer relationship management, with a passion for exceeding targets and enhancing guest experiences. Key Responsibilities: Sales & Business Development: • Identify, target, and secure new business opportunities to maximise hotel revenue., • Develop and implement sales strategies to attract corporate clients, travel agencies, and group bookings., • Build strong relationships with existing clients to ensure repeat business and long-term partnerships., • Generate and manage leads through networking, cold calls, industry events, and online research., • Manage key corporate accounts, ensuring high levels of client satisfaction., • Conduct regular client meetings, presentations, and site visits to showcase hotel facilities., • Negotiate and close contracts for corporate stays, events, and group bookings., • Maintain an up-to-date CRM database with client interactions and sales progress., • Revenue & Performance Management:, • Monitor sales performance and report on KPIs, revenue targets, and market trends., • Collaborate with the revenue management team to optimise pricing and occupancy rates., • Stay updated on competitor activity, industry trends, and market demands to adjust strategies accordingly. Key Requirements: • Proven experience in hotel sales, corporate sales, or business development within the hospitality industry., • Strong negotiation and communication skills with a customer-focused approach., • Ability to develop and maintain long-term client relationships., • Experience in CRM systems and hotel management software (e.g., Opera, Delphi, Salesforce)., • Goal-oriented with the ability to meet and exceed revenue targets., • Excellent organisational and time-management skills., • Knowledge of the local market, corporate travel, and MICE (Meetings, Incentives, Conferences, and Exhibitions) sales is a plus.

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner Qualifications: • SHIPBOARD Employment type, • Ability to speak English clearly, distinctly and cordially with guests., • 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel., • Experience in handling different types of events with 80+ guests., • Guest services shipboard experience is an advantage. Essential duties and responsibilities: • Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate., • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening, • Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment, • Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences, • Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc., • As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Our client: • Leading International Fine Food & Drink organisation company that is launching in UK, • Personable small close-knit team, • Family-owned business that has a fantastic culture that is down to earth, flexible and growth focused, • The Sales Manager Fine Foods On Trade role is ideal for a self-starter who has experience of selling to premium hotels and restaurants, • Home based role but need to be based London/South The role: • As Sales Manager Fine Foods On Trade you will develop and execute the channel strategy using your knowledge of the sector and previous relationships. You will own all elements of account management and business development and be just as comfortable with strategy as rolling your sleeves up., • As Sales Manager you will own and deliver the business development strategy across the on-trade sector focusing on high end and Michelin hotel and restaurant groups, • Having responsibility for commercial negotiations the Sales Manager Fine Foods On Trade will have full P&L ownership for customers and will be focused on building long lasting relationships with buyers and other contacts within accounts, • In the role the Sales Manager Fine Foods On Trade will maintain a deep understanding of your accounts, their customers and strategy to identify opportunities for growth through successful activation and distribution gains. Ideal candidate: • You will currently be an upward curve Sales Manager within the fine food and drink industry working within the on-trade specifically with premium hotels and restaurants., • Although not essential experience of luxury food retail and wholesale would be beneficial, • It is essential that you demonstrate a passion and network for the hotel & restaurant sector and you will bring a flair for commerciality along with fantastic negotiation skills, • This is a standalone role and you must be a self-starter who is happy to develop strategy whilst rolling your sleeves up and making things happen., • You must have excellent relationship building skills and you will be able to communicate and influence with stakeholders., • As Sales Manager Fine Foods On Trade you must have good insight and data analysis skills and be able to action opportunities to drive profit, • You will have excellent planning and organization skills and will be able to work independently on your own initiative, a self-starter with can-do attitude Benefits & details: • Salary £65-80k plus depending on experience. Plus 20% bonus opportunity, pension and private medical., • Fantastic flexible personable culture, • Role is home based but ideally need to live London/South Please send your CV using the form on this page, quoting reference 1/17669/7. Confidentiality assured. Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website. Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Senior Sales Manager – 4* Hotel, London Location: London Salary: Competitive + bonus + benefits We are seeking an experienced and driven Senior Sales Manager to join the commercial team of a well-established 4* hotel in London. The role will focus primarily on Corporate and Group/MICE segments, driving revenue through proactive sales activity, strategic account management, and the development of new business opportunities. The ideal candidate will have a strong background in hotel sales within the London market, excellent relationship-building skills, and a proven track record of delivering revenue targets. Responsibilities • Develop and implement proactive sales strategies to drive revenue across corporate, leisure, and group segments., • Identify, target, and secure new business opportunities while maintaining strong relationships with existing clients., • Manage and grow a portfolio of key accounts, ensuring consistent business and long-term partnerships., • Conduct regular client meetings, presentations, and site visits to promote the property and its services., • Work closely with revenue management and operations teams to maximise occupancy and profitability., • Represent the hotel at networking events, trade shows, and industry functions., • Monitor market trends, competitor activity, and client needs to identify opportunities for growth., • Prepare sales reports, forecasts, and pipeline updates for senior leadership. Requirements • Proven experience in a Senior Sales Manager or Sales Manager role within a hotel environment., • Strong knowledge of the London hospitality market and established industry contacts., • Demonstrated success in achieving and exceeding sales targets., • Excellent communication, negotiation, and presentation skills., • Highly organised with strong commercial awareness and strategic thinking., • Ability to work both independently and collaboratively within a team.

Criterion Hospitality is a dynamic and growing hotel group based in London, managing a diverse portfolio of properties, including the innovative zedwell hotels, a selection of 4-star boutique hotels, and vibrant rooftop venues. We are committed to providing exceptional guest experiences and achieving strong commercial results. With an ambitious growth strategy and an exciting pipeline of projects, Criterion Hospitality offers a fast-paced and dynamic environment where talented individuals can thrive. We are now looking for a motivated and results-driven Corporate Sales Manager to focus on corporate sales and drive revenue growth across our portfolio. This is a key role for a professional with a strong background in corporate sales, capable of building long-term relationships and securing new business opportunities. This is fully office based role Key Responsibilities: Corporate Sales Development: • Work closely with marketing, operations, and events teams to ensure client needs are met and expectations are exceeded. Qualifications and Experience: • At least 3 years’ experience in corporate sales within the hospitality industry, with a focus on group and conference bookings and client relationship management., • Proven success in developing corporate accounts and achieving consistent revenue growth., • Experience managing RFPs and negotiating contracts., • Strong sales, negotiation, and networking skills, with the ability to close deals and build lasting relationships., • In-depth knowledge of the corporate travel and events market, including trends and client requirements., • Excellent organisational skills, with the ability to manage multiple priorities effectively., • A proactive, client-focused approach, with the ability to anticipate needs and deliver tailored solutions.

Company Overview Yellow Tree is a Real Estate Investment Fund based in Gibraltar and is dedicated to the ownership, development and management of commercial and residential real estate assets. The Yellow Tree Real Estate Investment Fund is backed by a Gibraltar-based multi-family office. Yellow Tree invests across capital and gateway cities, employing a tailored investment strategy to each geographic region. Our portfolio underscores long-term value and mirrors our dedication to excellence. Our philosophy centers on income generation, ensuring that 100% of our portfolio consistently delivers returns. We achieve this by taking an asset-by-asset approach, where each asset carries its own weight in contributing income without dilution. Each asset has its own business plan that is meticulously followed making sure that each asset performs as expected. We own and manage sustainable and high-quality properties, aligning with the objectives of leading national and international corporations. This ensures that Yellow Tree Group is synonymous with quality, reliability, and enduring success. For more information, visit us on yellowtree.com Role Overview We are seeking an exceptional Country Manager to lead our Gibraltar and UK office, overseeing a diverse portfolio of office, residential, commercial, and hospitality assets. This role requires regular travel between London and Gibraltar to ensure strong operational oversight, strategic alignment, and on-the-ground leadership across both locations. Relocation to Gibraltar would be highly desirable and strongly preferred for long-term effectiveness in the role. The ideal candidate will have deep real estate and hospitality expertise, proven experience in strategic leadership, asset strategy, and stakeholder management, and the ability to deliver results at a senior executive level. Reports to: C-level Executive Direct reports: Technical Project Managers, Property Manager, Junior Facility Manager & other as the business will expand Matrix / dotted-line reporting: Local Finance team (cross-functional reporting) Key Responsibilities Strategic Leadership & Asset Management • Review or define (where applicable) and implement the market strategy for Gibraltar and UK, aligned with Group objectives, • Develop (where applicable) or follow and implement already defined business plans at asset-level to optimise long-term value and returns, • Identify value-add opportunities, including portfolio enhancement, repositioning, and operational improvements, • Lead business planning, scenario analysis, and investment strategy for portfolio growth, • Implement and oversee all capex projects on an asset level and well as all commercial plans defined for the year of 2026. Propose similar plans for 2027 onwards., • Execute the approved budget for 2026 as well as take ownership of budget preparation for 2027 and onwards. Portfolio Oversight • Oversee performance of all assets (office, residential, commercial, and hospitality), • Ensure alignment of tenant, asset, and operational strategies to maximise occupancy, revenue, and portfolio performance, • Provide strategic guidance on property management operations to ensure high standards of service and efficiency, • Report bi-weekly to Chief Operating Officer on KPIs and points of interest Hospitality Leadership • Serve as the primary point of contact with the hotel operator, • Lead the planning and execution of renovation, upgrade and rebranding initiatives, ensuring high-quality standards and ROI, • Strategic support services to assist the Hotel Operator and the Hotel's management team implement delivery of the Current Business Plan (as may be amended to reflect our strategic advice) and any future business plan and oversee its implementation and ensure the objectives are mutually understood and met, • Monitor and report to Yellow Tree C-Level on the implementation of the Business Plan., • Oversee the Hotel Operator's performance of its obligations and services under the HMA, including oversight of the performance of any key vendor contracts entered into by the Hotel Operator in connection with the Hotel., • Attendance at calls or meetings which may be held by the YT Team and the Hotel Operator and/or the Hotel management team, providing updates and answering YT C-Level questions., • Report to C-Level any events of which the Country Manager becomes aware which could threaten the Hotels or affect its value or that of the Hotel business., • Undertake a full monthly review of the Hotel business performance, meeting with the Hotels Operator and/or the Hotel management team each calendar month to review that month's P&L and to plan future business strategy and financial performance., • Monitor guest satisfaction metrics and online reputation and advise on corrective action plans where applicable, • Oversee pricing strategies, segmentation and channel mix., • Provide input on rate parity, OTA mix, and direct booking strategies., • Review marketing ROI and conversion rates., • Review balance sheet and cash flow, in addition to P&L., • Evaluate internal controls and audit compliance, including fraud prevention measures., • Identify cost-saving and efficiency opportunities., • Identify, make recommendations on investment and performance strategies and concepts (including the provision of assistance with technical, economic and financial analyses) as seem necessary and useful to enhance and maintain the financial performance of the Hotels business., • Prepare rolling Capex reserve planning and monitor use of FF&E reserves., • Advise on investment strategy and ROI analysis., • Review the Hotels Operator's requests for capital expenditure as needed and prepare the case for Client approval where required. Oversee planning and execution of CapEx projects., • On an annual basis, negotiate the Hotel's annual budget with the Hotel Operator and the Hotel's management, • Assist finance team in annual valuation reports done by a reputable 3rd party company as chosen by the finance team., • Operational audits of Hotel departments (including housekeeping, F&B, maintenance)., • Monitor and advise on sustainability initiatives (energy usage, waste reduction, etc.), • Report to C-level (via in-person meetings or video conference call) on a monthly basis with a full explanation of our progress on the various workstreams comprised in monthly KPIs and areas of interest, • Prepare and deliver within 10 Business Days of the end of each calendar month a monthly “Dashboard” report which covers the current trading position, commentary on the month, the areas of focus for YT and the Hotels Operator and the Hotel's management team, and an update and commentary on the ongoing year end forecast against budget. Stakeholder Management • Build and maintain strong relationships with key tenants, investors, local authorities, and external partners, • Represent the company externally, enhancing reputation in the Gibraltar and UK market, • Provide clear, high-level reporting to the Board and Group executives on portfolio performance and strategic initiatives Acquisitions & Market Intelligence • Ensure the business plan is prepared accurately and aligned with strategic objectives; analyze performance reporting and work closely on continuous improvements, • Define and implement the leasing strategy for the rest of the portfolio, • Oversee future acquisition and integration into the portfolio as well as execution of the business plan and viability model post-acquistion, • Provide input on potential acquisitions, including market trends, feasibility, and asset potential, make sure that the business plan and assumptions are fully implementable, • Support due diligence and integration planning for new investments, • Identify strategic opportunities for portfolio expansion and optimisation Governance & Compliance • Ensure compliance with local regulations and corporate governance requirements, • Monitor portfolio risks and implement mitigation strategies at a strategic level Candidate Profile • 5-10+ years Senior management experience in real estate and hospitality, • Proven track record in strategic asset management and portfolio optimisation, • Experience overseeing multi-asset portfolios, including office, residential, commercial, and hospitality properties, • Strong background in hospitality strategy, operational leadership, and asset development, • Experience in insourced property management oversight desirable, • Knowledge of the Gibraltar and UK market highly preferred, • Strategic thinker with the ability to translate strategy into actionable plans, • Commercially astute with P&L oversight and financial planning experience, • Strong leadership, negotiation, and stakeholder management skills, • Excellent communication and presentation skills for senior-level engagement, • Ability to manage complex portfolios in a dynamic, fast-paced environment, • Right to work in UK, • English proficiency, • Credible, confident, and influential, • Highly accountable with a strong ownership mentality, • Pragmatic, resilient, and solution-oriented, • Strong networker, capable of representing the company at the highest levels Benefits • We offer competitive salary packages, great learning and development opportunities., • Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group, • Performance Bonus, • Team Building, • Celebration and parties, • Loyalty gifts, • Gift Cards Women’s Day & Men’s Day, • Extra free days: on your birthday the company gifts you a day off, • Birthday cake, • Holiday Baskets Yellow Tree is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on ___ Yellow Tree is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Kick Off Your Long-Term Sales Career in Dartford (Slade Green) Comprehensive Training and Excellent Benefits - No Experience Required Start Date: Immediate start opportunities available! Full-time equivalent availability required Based in Dartford, our client is currently recruiting for bubbly and ambitious Entry Level Customer Sales Assistants, with full-time equivalent availability, due to portfolio expansions and high client demand. This is an immediate start opportunity for motivated individuals. Dealing with all aspects of our client’s sales, customer service, and promotions campaigns, these are varied roles requiring dedication, flexibility, and a can-do attitude. The key attributes they are looking for are; • Must be eighteen or over to apply for this position., • Excellent English communication and interpersonal skills., • MUST be able to commute to Slade Green office on a daily basis., • Proactive and professional manner., • Self-motivated and energetic, committed to building skills and advancing within the field of sales., • Candidates with full time equivalent availability - (4/5 days Mon–Fri, optional Saturday also possible), • Unfortunately this role is not suitable for students, or current international students. No previous sales or customer service experience is required, as full client and product training is provided. Applicants with no experience are welcome, as are those from hotel, receptionist, waiter/waitress, bartender/bar work, barista, and restaurant work backgrounds. They highly value the transferable customer service skills gained in events, host/hostess, front of house and hospitality roles. If you have experience in any customer-facing environment, we want to hear from you! What they offer: • Financial incentives to supplement earnings and reward hard work and hitting targets., • Join a close-knit, driven company culture where like-minded individuals bring energy and ambition to work and celebrate together with a lively social calendar., • Access to learn valuable skills and continuously grow both personally and professionally., • Invites to exclusive events and exciting international travel opportunities. The roll and key responsibilities: • Team collaboration., • Contributing to company objectives while advancing individual aims., • Face to face customer service., • Boosting client growth through new customer engagement., • Residential-based sales environments, • Sales acquisition. This is a unique long-term career opportunity for individuals to progress through the company based purely on individual merit and results. If you are someone who is driven and serious about your own growth and establishing a successful career path, then this would be suitable for you. This is a self-employed role where recognition for hard work is rewarded with excellent uncapped commission-based earnings. This role is based in Slade Green, Dartford. This role is not suitable for candidates still in education (school/College/University), or current international students, due to availability, our client is seeking candidates that can work 4/5 full days per week (between Mon-Sat) • Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Sales team at Copthorne Tara Kensington is growing and they are looking for an experienced and driven Assistant Director of Sales with business acumen to join our fantastic team! As Assistant Director of Sales the role will also focus on revenue growth of the M&E and group business segments from a combination of new, existing and agency relationships, within the Hotel portfolio. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. As Assistant Director of Sales your key responsibilities include: • Together with General Manager, DOS and the Revenue team, develop and implement strategic plans to source, drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are met, • To capture a greater market share and increase revenues in conjunction with all sales resources., • Manage a portfolio of accounts, taking the lead on rate negotiations and account management activities whilst ensuring we maximise our market share, • Drive and co-ordinate all sales activity to maximise revenue from existing accounts at hotel level, national and international level., • Collaborate with key teams - Hotel Operations, Brand, Revenue, Digital, Graphics & PR to ensure key information and insights are shared and strong relationships are built to ensure everyone is effectively working together to drive top line revenue and deliver exceptional guest experiences, • To participate in forecasting the hotel business mix, revenues and control mechanisms Essential Skills for Assistant Director of Sales: • A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them, • ·You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together, • A good knowledge of the demands of local market servicing, tracking & contracting (RFP’s), • Experience in account management and building a client base, • Excellent communicator at all levels and have good commercial awareness, • Ability to work on own initiative and to tight timescales when necessary, • Be flexible in their approach and have a positive attitude We offer a benefits package including: • Social Events, Wellbeing and Team Activities, • Training and development, • Travel Card, • Private Medical cover, • Bonus - SIP, • Pension Salary Sacrifice Scheme, • Career development and salary reviews, • Interest free Season Ticket Loan Scheme, • 1 Volunteer Days per year (fully paid and in addition to your annual leave), • Complimentary meals prepared for you by our chefs, • Length of Service related holiday scheme, • My Millennium discount perks, • Discount on Accommodation worldwide and 50% Food and Beverage Outlets, • Life Assurance, • Recommend a Friend Scheme About the Hotel The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

Our client, a global corporate accommodation provider is looking to hire a Business Development Manager to join their expanding team in London. This position offers hybrid working. Main Responsibilities: • Actively seeking out new sales and business development opportunities, • Sell the company's corporate housing offering directly to new and existing clients, • Cultivating relationships with existing clients by cross selling other services, • Carrying out and attending regular client reviews, industry events and business negotiations to support business development and sales efforts, • Creating Business Development action plans and Sales strategies to increase new business, • Accurately recording all sales activities onto the company database to support business and sales analytics, • Participating in the training and development of new sales staff in order to support and fully equip the team to reach KPI’s and sales targets, • Ensuring compliance with sales and price policies, ensuring competitiveness and accuracy Requirements: A minimum of 2 years’ experience working in an outside sales position in the hospitality or corporate housing industry (hotel, aparthotel, serviced apartments, corporate housing) Track record achieving sales targets Excellent commercial awareness and business acumen

Our client, a prestigious international bank in London, are seeking a results-driven Relationship Manager to spearhead the growth of its Private Banking portfolio in the UK, with a specific focus on property loans and deposits. The role will be the primary driver for acquiring New-to-Bank (NTB) High Net Worth (HNW) clients with sizeable investable assets. Expertise in acquisition and coverage of clients with a strong MENA and GCC nexus is essential. Main responsibilities will include; Business Development & NTB Acquisition (Primary Focus) • Target Acquisition: Identify and source NTB opportunities within the Levant region (specifically Lebanon, Syria, Jordan, UAE and KSA) to expand the client base in line with the strategic plan., • Hospitality Sector Focus: Proactively identify and secure new lending opportunities for hotel assets within the UK for MENA-based investors., • Syndicated Lending: Explore and develop opportunities for syndicated lending by collaborating with other MENA-focused financial institutions and banks based in London., • Strategy Implementation: Develop and execute commercial goals and business development strategies as approved by the Country Manager., • External Stakeholder Engagement: Represent the Bank at industry events and networking forums to build a high-quality referral pipeline among MENA HNW/UHNW communities. Relationship Management & Retention (Secondary Focus) • Portfolio Management: Manage and grow existing client relationships, focusing on risk evaluation, profitability, and the efficient use of financial resources., • Wallet Share Expansion: Identify opportunities to introduce existing clients to Treasury and Trade Finance products to deepen the banking relationship., • Retention Strategy: Conduct regular briefings on the status of the portfolio to ensure alignment with the Bank’s long-term objectives. Credit Risk, Onboarding & Compliance • Lending Pipeline: Drive new lending business opportunities specifically aligned with the Bank’s established risk appetite and criteria., • Pre-Screening: Perform initial risk evaluations on all NTB leads and structured finance proposals to ensure they fit the Bank’s profile., • Credit Applications: Assist in the preparation of credit files and conduct regular reviews of the portfolio., • KYC & Enhanced Due Diligence (EDD): Lead the account opening and KYC process, ensuring robust due diligence for clients from the Levant and MENA regions per UK Law and FCA/PRA regulations., • Regulatory Accuracy: Monitor and manage KYC figures to ensure they consistently meet or exceed internal and regulatory benchmarks for completeness and accuracy. To be considered for this position, ideal candidates must have the following experience and skills; • Native or professional fluency in Arabic (spoken and written) is mandatory to engage effectively with clients., • Proven experience in the UK and wealth management., • A good understanding of the Consumer Duty and Conduct Rules under the SM&CR framework, ensuring all business development activities prioritise positive customer outcomes and market integrity, • Comprehensive knowledge of the UK real estate market and extensive experience with structured finance techniques as they apply to property transactions., • Proficiency in LMA (Loan Market Association) documentation and a thorough understanding of the legal and operational frameworks for syndicated lending., • Ability to communicate through verbal and written channels to influence and engage clients across diverse cultural and professional backgrounds., • Awareness and understanding of the main risks of the business (Credit, Operational, and Regulatory) and the role of management mitigations., • Strong interpersonal skills and the ability to manage teams effectively in a collaborative environment.

SMALL LUXURY HOTELS OF THE WORLD Our Ethos Conscious travel has always been at the heart of the SLH brand and our vision is to create a future where people explore the world with intention and protect its integrity. By their very nature, our member hotels are deeply rooted in their locality and many have long been key supporters of their local community and environment. We have launched new standards for conscious travel which will formalise our commitment as a business to sustainability. Showcasing hotels initiatives and activities to inspire others, whilst providing guidelines for those hotels looking to take positive action and expand their sustainability programmes. Our Values Champion independence We embrace the distinctive, celebrate the unconventional and champion the one-of-a-kind. Seeking out hotels and experiences that have individual character and creativity. Make it personal We enable bespoke experiences that place our travellers at the heart of an environment. Every interaction is personal and authentic, forging intimate connections with a place and its people. Be valuable We are committed to creating a valuable community with a powerful collective influence. We promote cultural and environmental sensitivity, encouraging travellers to explore the world with intention. The Position Small Luxury Hotels of the World (SLH) is a global brand that delivers reservation services for small luxury independent hotels around the world. SLH is the champion of the small independent hotelier and provides tools to compete in the marketplace. It is vital that our central reservation platform operates 24/7 and drives reservations to hotels seamlessly. The Revenue Account Management team includes Revenue Account Managers based in our London, New York and Singapore office. The Revenue Account Manager is responsible for proactively managing a portfolio of around 60 hotels in the EMEA Region (average 50 rooms) in order to maximise the value of their SLH Membership. Key Responsibilities -Build and maintain the relationship with assigned portfolio of hotels -Conduct new hotel induction, training and implementation via web conference or face to face. -Ensure open communication between brand and hotel by conducting regular calls/meetings -Ensure key contacts at SLH hotels understand opportunities and resources that are available to them and embrace them to maximise value of the partnership -Carry out regular business reviews and ensure hotels connect to the brand and participate in appropriate initiatives -Audit content, images, availability, rate parity and rate structure to ensure accurate representation and optimum visibility of hotels through all SLH channels -Regularly monitor and analyse revenue production and provide recommendations for both parties to action and follow up -Encourage hotels to sign up to the SLH Internet Booking Engine and other distribution opportunities such as CRS/PMS interface and SLH Channel Manager -Encourage hotel participation to SLH Partnerships such us Hilton, AirCanada and Capital One -Continually assess central reservation system training needs and communicate enhancements to improve management -Encourage hotels to attend annual Regional Meetings/Conferences/Community Events -Ensure hotels take advantage of dedicated hotelier website -Ensure hotels are following correct procedures for the SLH Loyalty programme and SLH e-Gift Cards. -Work with all departments to provide hotels with on-going support and timely service Desired Skills and Experience -Preferably qualified with a University degree and with at least 3 years’ experience in the hotel industry (preferably within the luxury sector) -Fluent in English (written and spoken) and a second European language (preferably French or Spanish) -Reservations & Revenue Management experience in the hotel industry -Excellent communication skills (both verbal and written) and should be comfortable liaising with and presenting to hotel Owners, General Managers and other key employees -Analytical ability to interpret statistical data -Good knowledge of Revenue Management practices -Good knowledge of PMS, CRS & GDS and/or other distribution systems -Good knowledge of Microsoft Outlook, Word, Excel and PowerPoint -Must be a team player with a strong ability to self-manage. -Highly organised and self-motivated. Travel required Reporting Lines This key role reports to the Vice President Revenue Account Management in London, the UK Head Office. Place of Work Office based in Victoria, London, UK. Flexible working hours - office based 5 days per week or mix of office and home-based working, but with at least 3 days in the office. NB: Office will be relocated to Mayfair [Oxford Street / Bond Street area] sometime before August 2026. Small Luxury Hotels of the World™ is an unrivalled portfolio of some of the world's finest small, independent hotels. Comprising over 680 hotels in more than 90 countries, the diversity of the individual hotels, and the experiences they offer, is exceptional. From cutting-edge design hotels to palatial 17th century mansions, city centre sanctuaries to remote private islands, historic country houses to idyllic resorts - the breadth and depth of the brand is far reaching. Visit: slh.com