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Front office manager jobs in United Kingdom

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  • Property Management & Marketing Team Member
    Property Management & Marketing Team Member
    2 hours ago
    £1879.19–£2829.75 monthly
    Full-time
    London

    Location: London, Canary Wharf, 1 Fairmont Avenue E14 9PJ. (Hybrid/Office-based as required) Payment: Salary+commission Accommodation: Provided closer to the office Working hours: Monday to Saturday - Flexible hours. 💻 Company laptop and all the tech you need to succeed 🏋️‍♀️ Gym membership included 🏊 Access to swimming pool facilities 🏢 Private working spaces for focus and productivity 🤝 Supportive, fun, and collaborative team environment 🚇 Travel expenses covered 📚 Opportunities for training and professional development 🌍 Exposure to all aspects of property management, business development and marketing 🕒 Flexible working arrangements where possible 🎉 Team socials, events, and networking opportunities At The London Tenant, we’re more than just a property management agency - we’re a dynamic team dedicated to making the rental experience smooth, transparent, and modern. From managing properties to connecting with tenants, we pride ourselves on being innovative, approachable, and professional. The Role: We’re looking for a versatile and proactive team member who can wear many hats. This is not a typical 9 - 5 admin role. You’ll be working with the entire team across a range of tasks - from organising contractors to creating TikToks, helping us grow our brand while keeping things running behind the scenes. What you’ll do: • Support day-to-day property management admin (emails, calls, scheduling, file management), • Liaise with contractors, builders, and suppliers to arrange works and repairs, • Assist with tenant communications and customer service, • Take ownership of marketing initiatives - from brainstorming campaigns to executing them, • Create engaging social media content (especially TikTok, Instagram, LinkedIn), • Represent The London Tenant at events, viewings, or meetings when needed, • Jump in wherever the team needs you – flexibility and initiative are key What we’re looking for: • Strong organisational skills and attention to detail, • Confident communicator (written, verbal, and in-person), • Creative flair with marketing and social media – you’re not afraid to get in front of the camera, • Comfortable managing multiple tasks and switching gears quickly, • Proactive, reliable, and willing to get stuck in with all aspects of the business, • Previous experience in property, marketing, or admin is helpful but not essential – attitude matters most Why join us? • Be part of a small, energetic, and supportive team where your ideas matter, • Varied, hands-on role with plenty of room to grow and learn, • Opportunity to shape the voice and brand of The London Tenant, • Flexible working environment and exposure to all sides of the property industry How to Apply: Send your CV and a short cover note telling us why you’d be a great fit for this role. F

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    2 days ago
    £17–£19 hourly
    Full-time
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Wagestream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Restaurant Floor Manager
    Restaurant Floor Manager
    29 days ago
    £39800 yearly
    Full-time
    London

    Oita, Japanese Restaurant is recruiting experienced and professional Restaurant Floor Manager for to assists in coordinating all Front of House operations. We currently don’t have a floor manager in place, and the operation needs someone who can step in, take full control, and bring structure, direction, and accountability. We’re looking for a strong leader - someone with a clear vision, strong character, and the ability to set and enforce standards from day one. You must know exactly why you’re joining: to fix, improve, and lead. You will have full support from senior management, but this role requires someone confident, hands-on, and committed to delivering real change. Main Responsibilities: • Identify and improve underperforming areas to elevate the restaurant to the next level as we’re focused on growth, • Oversee and supervise all Front of House operations with a hands-on leadership approach, • Carry out key administrative functions, including basic HR tasks, payroll coordination, and managing delivery platforms, • Lead recruitment, hiring, and onboarding of new team members, • Maintain accurate operational logs and monitor financial performance closely, • Manage stock control, ordering, and supplier coordination, • Ensure the venue consistently meets all health and safety compliance standards, • Respond to guest feedback and complaints promptly and professionally, • Motivate, support, and guide the team to maintain consistently high service standards, • Assist in organising and delivering occasional events held at the venue, such as private parties or celebrations Ideal Candidate Will Have: • At least 2 years' experience in a similar hospitality management role, • One or more references from previous employers, • Strong character with an open mind, clear vision, and business focus - you understand your role is to lead, perform, and drive results, • A hands-on approach with attention to detail and problem-solving abilities, • Strong organisational skills and the ability to handle multiple priorities, • Strict but fair leadership style - respectful, consistent, and confident, • Excellent communicator with the ability to clearly pass on expectations and motivate the team, • Flexibility to work evenings, weekends, and peak periods, • Good working knowledge of Microsoft Office (Word and Excel) What We Offer: • Competitive package: £35,000 salary + £4,800 service charge (48 hours/week) - for the right person who delivers results and drives progress, there’s clear opportunity to grow with us. When the operation thrives, so do you., • Internal growth and promotion opportunities., • A positive and inclusive team culture., • Staff discounts on food and drinks., • Ongoing support and training to grow your career.

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  • Security Guard
    Security Guard
    1 month ago
    £14–£15.5 hourly
    Full-time
    Perivale

    We are seeking a highly professional, customer-focused Security Officer or Door Supervisor to ensure a safe, welcoming, and relaxed environment for all our customers and staff at Pear Tree Park Bistro in Perivale-Greenford This role requires an individual who excels in public interaction, has a calming presence, and can proactively manage access and minor disturbances with diplomacy and confidence. Key Responsibilities Provide a highly visible and professional security presence during all operating hours mainly ebenings Manage access control, especially during busy periods or private events. Act as a welcoming front-of-house face, offering assistance and directions to customers Conduct internal and external patrols of the bistro and immediate surrounding area within the park to deter anti-social behaviour. Maintain accurate daily occurrence logs and incident reports. Respond efficiently and calmly to alarm activations, incidents, and first-aid situations. Liaise closely with the Bistro Management team and local authorities. Essential Requirements Must hold a valid SIA Licence (ideally Door Supervisor, though Security Guarding considered based on experience). Proven experience in a customer-facing security role, preferably within a hospitality, retail, or corporate environment. Excellent communication skills and fluency in English. Reliable, punctual, and highly professional demeanor. Ability to work evenings, weekends, and flexible shifts as required by the business. What We Offer Competitive hourly wage of £14.00- £15.50 plus tips The opportunity to work in a unique, non-confrontational environment that prioritizes customer service. Complimentary staff meals during shifts. A stable, full-time employment contract How to Apply Please reply to this AD if interested. We look forward to hearing from dedicated professionals committed to hospitality

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  • Guest Service Agent (Night)
    Guest Service Agent (Night)
    1 month ago
    £12.21–£12.5 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Guest Service Assistant to join our Front Office Night Team. (11pm - 7am) This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way. Experience - Previous experience working within a reception environment preferred, but not essential - Skills and Knowledge - Strong Communication skills (verbal, listening, writing), good level of English essential - Pro-active and reliable - Able to work alone and within a team SPECIFIC DUTIES - Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner - Manage all guest queries in a professional and courteous manner - Ensure all banking and cash handling procedures are followed - Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out. - Up-sell whenever possible to increase revenue - Work with other departments on a regular basis to ensure guest satisfaction - Be knowledgeable about all areas of the hotel - Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    Immediate start!
    No experience
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  • Hotel Receptionist
    Hotel Receptionist
    2 months ago
    £12.5–£13 hourly
    Full-time
    London

    We are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills You must have the right to work and live in the UK (work visa, pre-settled or settled status) Benefits: Competitive salary 28 days holiday /annum Free parking Food and Beverage discounts Meals on duty Uniform care

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  • Head Chef
    Head Chef
    2 months ago
    £40000–£45000 yearly
    Full-time
    London

    Job Description: Head Chef / Deli Manager Role Title: Head Chef / Deli Manager Reports To: Business Owner Location: Hackney Salary: £40k Focus: Operational management, food safety compliance, stock control, and active leadership on the service line. • Peak Service Leadership: Actively run the pass/service area during all peak trading hours. This includes controlling the flow of orders (in-house and Deliveroo), ensuring tickets are cleared efficiently, and setting the pace for the team., • Quality Control (QC): Actively check the temperature and presentation of all outgoing food against the Recipe Book and Assembly Instructions. Immediately correct any variances on the line., • Workflow Implementation: Directly enforce the planned Split Kitchen Strategy on busy days, ensuring the Front/Service line and the Back/Prep Kitchen communicate and operate efficiently., • HACCP & Food Safety: Act as the nominated Food Safety Lead. Ensure strict compliance with all UK Food Safety regulations, including temperature control (Fridges ≤5∘C), cross-contamination prevention, and proper storage., • Compliance Records: Full utilisation of the TRAIL APP., • System Implementation: Immediately implement and manage all new operational documentation, including the Daily Check Sheet, Open/Close Procedures, Recipe Book, and Kitchen Prep List., • Deep Clean Management: Oversee the initial professional deep clean and establish daily/weekly cleaning rotas to maintain standards across all areas (kitchen, prep spaces, public areas, and toilets)., • Stock Management: Control all stock, ordering, and deliveries. Enforce strict FIFO (First In, First Out) rotation across all fridges and dry stores to eliminate waste (especially perishables)., • Full utilisation of Seamless back office system., • Ordering & Supplier Relations: Use the Order List and Supplier List to negotiate best value and minimise complexity. Conduct Supplier Comparisons as part of a 2-6 month plan to optimise ingredient costs., • Waste Reduction: Directly address and eliminate the current issues of over-ordering and rotten food. Log and report all waste weekly., • Staff Development: Manage, motivate, and mentor the existing team (Chefs, Baristas, KPs). Cultivate a culture of high work ethic, accountability, and procedural adherence., • Performance Management: Address underperformance decisively (specifically the current issues with stock control, duty of care, and following instructions)., • Rota Management: Create efficient staff rotas to meet demand while controlling labour costs. USE ROTA APP., • Culture: While focusing on systems, the manager must ensure a professional environment that enables the Barista team to maintain the "on-brand chatty vibe." 3. Requirements & Experience • Experience: 2-5 years of relevant culinary experience, ideally at a Sous Chef level or higher, with demonstrable experience in managing and running a fast-paced service line., • Knowledge: Comprehensive understanding of UK Food Safety/HACCP principles and documentation requirements., • Skills: Proven experience in stock management, inventory control, and cost reduction. Strong organisational, leadership, and communication skills. Exceptional ability to multitask between cooking, delegation, and management., • Motivation: Must be driven by growth and profit margin improvement through meticulous operational control.

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  • Receptionist
    Receptionist
    2 months ago
    £14 hourly
    Part-time
    South Kensington, London

    Job Title: Receptionist Employer: The Lavery Location: South Kensington Reports to: Reception Supervisor Hours of Work: full time or part time options available minimum 20 hours. Start Date: Immediate start preferable Salary: £14 per hour plus tronc Who we are: The Lavery is home to a restaurant, café and elegant events spaces located on South Kensington’s Cromwell Place. The building takes its name and inspiration from its history as the former home and studio of Sir John Lavery (1856–1941), the renowned Anglo-Irish painter. Housed within a collection of Grade II-listed townhouses. The kitchen is led by Yohei Furuhashi. Yohei’s menu highlights Mediterranean seasonality while incorporating influences and ingredients from the British Isles. What we’re looking for: As the Receptionist for our restaurant, private dining and event spaces, you will play a key role in welcoming guests, managing bookings, and ensuring smooth operations at the front desk. You will act as the first point of contact for customers and play a vital role in delivering excellent customer service both in-person, over the phone and email. The ideal candidate will be proactive, organised, friendly, and confident working in a fast-paced environment. What you will be doing: Telephone & Restaurant Bookings Management: Handle booking requests, modifications, and cancellations. Provide information on restaurant opening hours, menu, and special events. Take and relay messages for management or your colleagues. Confirm bookings and reservations system. Ensure restaurant shared email inboxes are managed. Be the first point of contact for customer feedback and escalate complaints to management when necessary. Event & Private Dining Coordination: Provide initial information about private dining and event bookings. Forward event enquiries to the appropriate team. Assist in organising guest lists or special event details. Guest Services & Reception: Act as a first point of contact and greet guests warmly upon arrival. Handle walk-in enquiries about availability and waiting times. Assist guests with cloakroom service and retrieve coats upon departure. Manage lost property. Provide information about restaurant policies and services. Administrative & Communication Duties: Respond to email enquiries about bookings, private events, and special requests. Maintain an organised log of VIP guests or special occasions. Communicate guest preferences and special requests to the team. Coordinate with the front-of-house team to ensure smooth service. Update booking systems or guest records as needed. General Support Tasks and Operational Support: Assist with printing and preparing menus, place cards, or signage. Ensure the teapoint areas are kept stocked up and ensure stock areas are kept tidy. Monitor guest feedback and pass relevant comments to management. Sort and deliver incoming post and parcels with attention to detail. Adhere to all fire safety procedures and assist in the evacuation process in the event of a fire. Carry out administrative tasks and provide support for all departments when required. Ensure front desk areas and back office areas are kept organised and tidy. Liaise and update security teams with any changes or updates, keep communication with security teams during shift. Work alongside the building and cleaning teams to log and follow up on any maintenance or cleaning issues.

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  • Office Assistant
    Office Assistant
    2 months ago
    £31580–£33880 yearly
    Full-time
    London

    We are seeking a highly organised and reliable Office Assistant to join our team. In this role, you will be the backbone of our office, providing comprehensive administrative support and ensuring the smooth and efficient operation of our daily activities. The ideal candidate has excellent multitasking abilities, a positive attitude, and a strong work ethic. Key Responsibilities • Administrative Support: Manage and coordinate office procedures, including filing, data entry, and record keeping., • Front Desk Management: Serve as the first point of contact for guests and clients, answering and directing phone calls, and managing general email inquiries., • Communication: Handle all incoming and outgoing mail and packages. Take meeting notes and transcribe them into documents., • Supply & Equipment Management: Maintain and re-stock office supplies and ensure all office equipment, such as printers and copiers, is operational., • Scheduling & Coordination: Assist with scheduling meetings and appointments, manage calendars, and coordinate travel arrangements., • Event Planning: Assist in the organisation of company events and conferences., • Facility Upkeep: Help organize and maintain common office areas., • Special Projects: Support office staff and management with clerical tasks and special projects as needed. Qualifications and Skills • Experience: Proven experience in an administrative or office support role is preferred., • Education: A high school diploma or equivalent is required., • Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with calendar management and other office software., • Organisational Skills: Strong organisational and time-management abilities with great attention to detail., • Communication: Excellent verbal and written communication skills, with a positive and professional demeanor., • Problem-Solving: The ability to work independently, multitask, and prioritise tasks effectively.

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