Offres desk à Royaume-Uni

Lifelong Learning Platform Product Owner About the Role The purpose of this role is to coordinate the management and continuous improvement of the College's Lifelong Learning Platform (LLP), ensuring it operates effectively for all users. The role provides service desk support, maintains accurate training records, and works closely with internal teams, external stakeholders, and system providers to ... ZIPC1_UKTJ

Job Description: We are seeking an experienced high yield and leveraged loan credit analyst to join our High Yield and Distressed Sales & Trading desk. This role offers a unique opportunity to underwrite and cover some of most exciting names in the European high yield, leveraged loan, and distressed markets. The successful candidate will work closely with traders and sales to generate actionable in... ZIPC1_UKTJ

Sales Manager (Cable Sector) Location: Croydon Salary: £50,000 base + performance-related bonus + benefits Position Type: Full-time, Permanent Ready to plug into a global market? We arent looking for a standard account manager who wants to sit at a desk all day. We are looking for a high-energy, autonomous Sales Manager to own and expand our international "Cable" segment. We manufacture high-quality, te... ZIPC1_UKTJ

Senior Hire Controller London Salary: Up to £45,000 DOE NEOS Engineering are working with a leading specialist equipment hire business who are looking to appoint an experienced Senior Hire Controller to join their London operation. This is an excellent opportunity for an experienced hire professional who is looking to take ownership of a busy hire desk, manage key customer relationships, and play a se... ZIPC1_UKTJ

Millennium Hotel and Conference Centre Gloucester London is seeking a Concierge Receptionist - Night to Assist arriving guests with their luggage and transportation requirements and provide guest service. To operate and maintain standard financial control procedures in order to ensure accurate accounting and reporting. To provide efficient and courteous front desk and reservations service to all g... ZIPC1_UKCT

At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with moder... ZIPC1_UKCT

Elior at work - Workdays Made Better with Great Food A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and r... ZIPC1_UKCT

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and com... ZIPC1_UKCT

WHO ARE WE At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile. With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we re... ZIPC1_UKCT

Recruitment Consultant Relocate to Dubai Dubai, United Arab Emirates AED 15,00025,000 per month + Uncapped Commission + Benefits Build Your Recruitment Career in Dubai Are you an experienced recruiter looking for more than just another desk? Talent Hive is an established specialist recruitment business with over 13 years of success in the UK. Following our expansion into the UAE, we're looking for amb... ZIPC1_UKCT

Fully Remote Recruiters Required ASAP Food, Beverage, Agriculture, Farming, Print & Packaging sectors Up to £50,000 basic DOE, plus a superb commission scheme already delivering from day one. • Think remote working., • Think a warm desk already billing £120,000£150,000., • Think a genuine opportunity with exceptional earning potential. All this for an experienced Recruitment Consultant based anywhere in the UK.... ZIPC1_UKTJ

You’ll be joining a well-established Treasury function, supporting the Treasury Business Management Desk across trading compliance, risk control, and project delivery. Treasury Analyst 6-Month Contract - Growing Bank. Trading Operations Support - Providing high-quality operational support across d

A new opportunity within a National Loss Adjusting Organisation for a Subsidence Consultant. • Working from home in a desk based capacity you will be responsible for managing a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met., • Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles., • Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialists. About you: • Candidates will ideally possess a recognised professional building qualification (e.g. MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one, however relevant experience without the qualification would be also be considered., • You will have strong technical knowledge of structural defects and subsidence-related issues., • The ability to diagnose building damage remotely using supplied evidence., • Experience within the insurance industry and a solid understanding of liability considerations., • Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders. Salary & Benefits: Salary up to £60,000 plus pension, death in service and 25 days annual holiday.

Well-established, successful and thriving Construction Unit of major loss adjusting practice, seeks to appoint a desktop construction liability adjuster. • You will handle wide ranging and interesting portfolio of personal injury losses, arising from a wide variety of construction projects on which our client is nominated., • The position is home-based and all claims will be managed from the desk, although there will be an occasional requirement to travel into our client's City office. About you: • Candidates will ideally have a background in construction liability claims but consideration will be given to any individuals with personal injury experience who would be happy to dedicate themselves to construction related risks., • You can live anywhere in the South East., • Progress with ACII exams would be preferred but is not essential. Salary & Benefits: Basic salary to £75,000 for a full-time employee, but our client would give consideration to part-time arrangements. Additional benefits include bonus, pension, private medical care and 27 days holiday.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23461 The Skills You'll Need: Fluent in Cantonese and Mandarin, Experience in business analysis, familiar with digital banking tools. Your New Salary: up to £45k, depending on experience Hybrid , 1 day WFH, 4 days in office. 12 months Fixed Term Contract Start: ASAP Position Summary: We are seeking a versatile Business Analyst with Operational Support responsibilities to contribute both strategic project initiatives and daily business operations. This dual role position requires a candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analysis and Projects: • Gather, analyze, and document business requirements., • Review and improve workflows to enhance efficiency and customer experience., • Assist in project coordination and implementation., • Prepare user guide, process documentation, and training materials., • Develop test cases and perform UAT for system/process changes., • Collaborate with teams to implement improvements. Operational Support: • Handle hotlines calls and respond to internal/external inquiries., • Provide daily operational and administrative support., • Ensure adherence to internal policies and procedures. Business Analyst - What You'll be Doing: Process • To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance., • To exercise due diligence and care in handling all transactions to minimise risk and ensure accuracy., • To follow established operational procedures, internal controls, and compliance requirements consistently., • To identify opportunities for process improvement and contribute to workflow efficiency. People • To ask for help and support where necessary., • To maintain good team work and work relationship with colleagues and other departments. Customer • To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities., • To deliver prompt and effective resolution to customer queries, concerns, and complaints, ensuring a positive experience., • To provide accurate and relevant product information and support customers’ needs., • To build and maintain customer trust by offering reliable, compliant, and transparent service at all touchpoints. Compliance & Risk Management • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and, • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Business Analyst - The Skills You'll Need to Succeed: • Experience in retail banking and/or business analysis (customer service, online banking and/ card industry experience is a plus), • Familiarity with digital banking tools (e.g. Mobile apps, digital wallets), • Strong understanding of core banking process (e.g. payment, compliance), • Analytical mindset with problem solving skills, • Hands-on experience translating complex business requirements into Epics, User Stories and clear acceptance criteria. Familiarity with JIRA is preferred., • Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage, • Excellent communication skills, both verbal and written, for engaging with customers and collaborating with stakeholders., • Fluent in English, Cantonese and Mandarin. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients' organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role Overview As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients’ IT requests and issues. Key Responsibilities • Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email, • Diagnose and resolve 1st line assigned tickets within target resolution times, • Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket, • Provide excellent customer service and an excellent customer experience at all times, • Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes, • Liaise with partners and third-party vendors to resolve customer issues, • When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements • Superb customer service, telephone and client facing skills, • Experience working for a MSP is essential, • Minimum of 18 months experience providing IT support, • Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues, • Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint, • An understanding of and keen interest in networking technologies, • The ability to build, configure, administer and support Windows devices (laptops, desktops etc), • Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels, • Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects, • Excellent team player but with the capacity to be strongly self-motivated, • Ability to deal with difficult or demanding situations in a calm and professional manner

Loss Adjusting and Claims Management organisation is seeking an experienced Surveyor with Subsidence expertise to strengthen their growing team of Desk Based Subsidence Surveyors / Engineers / Loss Adjusters located throughout the UK. • As a desk based Surveyor you will take responsibility for managing domestic and commercial subsidence claims through diagnosis, mitigation and repair by working closely with the Field based Surveyors and Supply partners., • Fully project manage the Subsidence claims through to conclusion., • Deal with appointments and management of third party suppliers, such as Arboricultural consultants, site investigation suppliers, drainage repair companies etc. About you: • As an experienced Surveyor you will have a wealth of experience handling Buildings/Property claims relating to subsidence from cradle to grave., • You will have detailed knowledge of structural defects affecting buildings and have the ability to diagnose the cause of damage without visiting sites., • Ideally you will have an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCAB or working towards or have a wealth of Subsidence experience.

IT Support Representative - LondonOur client, a travel company based in Central London, is seeking an experienced IT Support Representative to handle all day to day IT issues across the business. You’ll be the go to person for hardware, software, systems, and technology improvements. This is a Monday to Friday role, office based with a salary of up to £40,000.IT Support Representative responsibilities: • Resolve IT issues across the business, • Manage website updates and act as first contact for our marketing agency, • Set up new starters and maintain user accounts, • Procure and configure tech including hardware, printers, and devices, • Oversee office facilities and handle incoming deliveries IT Support Representative skills required: • MSP Level 2 service desk experience, • Strong troubleshooting skills across Windows, Mac OS, Azure AD, Office 365, networking, VPNs, Intune, and hardware setups, • Experience with tools like Active Directory, Hyper V, SCCM, SonicWall, backup solutions, and Apple Business Manager, • A proactive, organised approach and excellent communication skills Additonal information: • Monday-Friday in Central London office 9am-5.30pm, • Salary of up to £40,000 dependent on experience, • Company benefits

A well-established financial services organisation is looking for a Desktop Support Engineer to join its internal IT team. This is a customer-facing role supporting users across multiple London offices, providing high-quality technical support while maintaining a secure and modern IT environment. Key Responsibilities • Provide 1st and 2nd line desktop support, managing incidents and requests through to resolution., • Support Windows 11 devices using Microsoft Intune and Windows Autopilot., • Manage the Joiners, Movers & Leavers process, including user accounts, device builds and software licensing., • Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive and Office applications., • Administer laptops, mobile devices and peripherals, including Apple devices via Intune and Apple Business Manager., • Troubleshoot networking, telephony, meeting room AV and printing issues., • Assist with endpoint security, patching, compliance and IT documentation., • Work with third-party vendors and contribute to continuous service improvements.Key Skills & Experience, • Experience providing Desktop Support within a corporate environment (financial services experience beneficial)., • Strong knowledge of Windows 11, Microsoft Intune and Windows Autopilot., • Experience supporting Microsoft 365 and Entra ID (Azure AD)., • Knowledge of networking fundamentals (TCP/IP, Wi-Fi) and endpoint security., • Familiarity with Apple device management and IT asset management., • Understanding of ITIL processes and service desk best practices., • Excellent troubleshooting, communication and customer service skills.Technology Stack, • Windows 11, • Microsoft Intune & Autopilot, • Microsoft 365, • Entra ID (Azure AD), • Teams, SharePoint & OneDrive, • Microsoft Defender, • Apple Business Manager, • Dynamics 365 (desirable), • Microsoft 365 Copilot (desirable) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Our client, a professional services company, is seeking an experienced 2nd line support technician to provide technical support across the firm. Duties will include providing support including MS 365, Outlook and teams, MS Office and windows 11, service desk ticketing and data security, providing remote and in person-support. The role is to cover sickness absence and is expected to last for about 8 weeks. The role will initially be office-based, but there is the possibility of hybrid working. If you are an experienced second-line support technician who enjoys problem-solving and team working, this is an excellent opportunity to join a friendly firm to assist on a temporary basis.

Helpdesk Manager / Helpdesk Team Leader – Watford - £50,000+ HYBRID Our client is a Global market-leader and they are seeking an experienced IT Helpdesk Manager / Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities: • Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents., • Provide hands-on technical support where required, leading from the front and setting technical standards., • Take ownership of major incidents, coordinating communication, escalation, and resolution activities., • Review ticket quality, troubleshooting methodologies, and customer interactions to identify development opportunities. The ideal candidate Must have the following experience: • Experience working in a HelpDesk, • Customer focused, • Has used Jira Service Management in a Helpdesk environment, • Able to manage and mentor junior staff, • Can triage and resolve L1/L2 tickets, and escalate to others where necessary, • Able to communicate effectively with all stakeholders, including Board-level staff, • Core fleet under support is Windows notepads, less Unix and Mac devices. Salary: £50,000 - £60,000+ Benefits: Hybrid / Excellent Benefits / Bonus Location: Watford / Hertfordshire If this sounds of interest, please apply now and Lee Smith from Prize Placements will be in touch ASAP.

Field Data Support Engineer Location: Southeast London and surrounding areasJob Type: Full-time, PermanentSalary: Up to £38,000 per annum (depending on experience) + £5,000 Car Allowance About the Role We are recruiting on behalf of a leading channel-only provider of third-party IT maintenance services, who are looking for an experienced Field Data Support Engineer to join their growing team. This is an excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed service levels. Key Responsibilities • Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure., • Attend customer sites to provide hardware maintenance, break-fix support and technical assistance., • Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are achieved., • Investigate technical issues and implement effective solutions., • Arrange replacement parts and coordinate repairs where required., • Provide technical support and guidance to customers and internal teams., • Assist with pre-sales technical support and solution design when required., • Work closely with the Service Desk, Service Delivery, Logistics and Purchasing teams to ensure efficient service delivery., • Maintain accurate service records, documentation and customer updates using internal systems., • Keep technical knowledge up to date with current technologies and industry developments., • Participate in the regional 24/7 on-call rota and provide out-of-hours support when required. Essential Skills & Experience • Proven experience supporting enterprise server, storage and networking hardware., • Previous experience within the IT hardware maintenance or field services industry., • Strong fault-finding and problem-solving skills., • Excellent customer service and communication skills., • Ability to work independently and manage your own workload effectively., • Well organised with strong attention to detail., • Flexible approach to working hours, including participation in an out-of-hours support rota. Desirable Experience Experience supporting equipment from one or more of the following manufacturers: • IBM, • Cisco, • Dell Technologies, • Hewlett Packard Enterprise (HPE), • NetApp, • Fujitsu, • EMC, • Hitachi, • Sun Microsystems / Oracle This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5 A driving licence is essential for this role.The areas covered will be Southeast London and the surrounding areas. Approximately 1 - 2 calls per day. Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

Senior Accountant | Energy Trading Sector | Central London (Hybrid Working) | £85,000 | Permanent Role Robert Half are recruiting for a Qualified Accountant to join a global Energy Trading & Infrastructure business as a Senior Accountant, based in Central London. This is a highly commercial, front-office facing role offering extensive exposure to Traders, Business Developers, and senior leadership, including the CEO. Sitting within the Finance Operations team, this position is far broader than a traditional financial accounting role. The successful candidate will work closely with the trading desk, supporting mark-to-market valuations, applying IFRS to complex trading contracts and derivatives, and providing analytical insight to support commercial decision-making. The business trades power, gas, and environmental certificates, using a range of derivatives including forwards, futures, swaps, and options. The UK platform is fully integrated into a global trading business, providing a unique opportunity to combine technical accounting expertise with commercial exposure within a dynamic and fast-paced environment. About the Position Reporting directly to the Head of Finance, you will play a pivotal role within the Finance team, acting as a key link between Finance and the Front Office. This is an analytical and commercially focused role suited to someone who enjoys working in an evolving, unstructured environment rather than purely routine accounting processes. Key responsibilities include: • Supporting and running mark-to-market valuations for trading activities and derivative contracts. Applying IFRS accounting standards, including IFRS 9, to complex trading agreements and commercial contracts. Partnering closely with Traders, Business Developers, and senior stakeholders to provide financial insight and commercial support. Producing detailed KPI analysis, variance reporting, and ad-hoc financial analysis to support strategic decision-making. Interpreting and assessing the accounting treatment of derivatives, PPAs, structured contracts, and traded instruments. Supporting budgeting, forecasting, and profitability analysis across trading activities. Ensuring accurate accounting treatment and booking of derivative transactions. Designing and maintaining complex Excel-based models and reports to support operational and commercial performance. Supporting audit and compliance activities where required. This role is significantly less focused on routine month-end accounting tasks such as balance sheet reconciliations, payment runs, and journal posting. Instead, the emphasis is on understanding how derivatives work, performing valuations, and providing commercially focused accounting support to the trading business. What We're Looking For • Minimum of 7 years' experience in finance roles within the energy, commodities, or oil and gas sectors is essential. Prior experience within trading environments is also essential. Qualified accountant (ACA, ACCA, CIMA, or equivalent). Strong understanding of IFRS, particularly IFRS 9, with experience applying accounting standards to derivatives and trading contracts. Experience working closely with front-office or commercial teams within energy or commodities businesses. Strong analytical mindset with the ability to work in a fast-paced, unstructured, and commercially driven environment. Experience with mark-to-market valuations, trading activities, or derivative accounting is essential. Advanced Excel and financial modelling capabilities. * Confident communicator with strong stakeholder management skills. What's On Offer • Salary: £85,000 Hybrid working Generous annual bonus Pension: 12% employer contribution 28 days holiday plus bank holidays Group Life Cover: 8x base salary Private Medical Insurance: family coverage High exposure to front-office trading activities and senior leadership Opportunity to develop within a global energy trading platform Why This Role Could Be Your Next Move This is an opportunity to move into a highly visible and commercially focused finance role within a leading energy trading business. You will work directly with the Front Office, gaining exposure to derivatives, trading strategies, and commercial decision-making while applying technical accounting expertise in a genuinely value-adding capacity. If you are looking to step away from heavily process-driven month-end accounting and into a more analytical, commercially engaged role with direct exposure to trading activities, this position offers an excellent platform for long-term career development within the energy and commodities sector. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

IT Service Desk Analyst / IT Helpdesk Engineer - AD/GP, O365, MS Azure, InTune/Endpoint Manager, Citrix Remote Access, ITIL, Legal Applications (iManage, InTapp, Bighand etc). 12 Month FTC, London / Remote Hybrid + Shift Patterns; c.£47- £50k +Bonus +Benefits Global Law Firm seeks IT Service Desk Analyst / IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis (Day, Evening, Night, Weekend. 37.5 Hour Week). The main focus of the role will be to provide high quality 1st and 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections/Citrix Remote Access, AD/GPo, Windows Server/Azure, InTune Endpoint Manager (mobile devices), DNS / DHCP settings etc This is an excellent opportunity to join a busy, customer-focused Service Desk supporting users across Microsoft 365, Azure, Intune, Citrix and a range of specialist legal applications (iManage, InTapp, Bighand, Litera, Carpe Diem, HigQ etc). You'll deliver first-line technical support, manage incidents through to resolution or escalation, and ensure an exceptional customer experience while meeting agreed SLAs. Key Responsibilities: • Provide IT support via phone, email, remote support tools and in person., • Log, troubleshoot and resolve technical incidents and service requests., • Support Microsoft 365, Windows, Azure, Intune, Teams and Citrix environments., • Provide support for legal applications including iManage, BigHand, HighQ, DocuSign and Litera., • Troubleshoot laptops, desktops, mobile devices and hardware., • Escalate complex issues while maintaining ownership and keeping users informed. As such we are searching for candidates who have worked in Legal Services, Professional Services or MSP environments supporting Law Firms and related industries. You will possess: • Previous IT Service Desk or IT Support experience – 1st & 2nd Line, Helpdesk, Desktop and VIP support., • Strong Microsoft 365 and Windows support skills., • Experience with Azure, Intune, Exchange Online and Citrix (remote access) or similar, • Knowledge of iManage or another Document Management System., • Excellent problem solving, IT troubleshooting, communication and service delivery skills., • Experience working to SLAs in a fast-paced environment., • A proactive, team-focused approach and strong attention to detail., • Ideally, experience working with legal applications iManage, BigHand, HighQ, DocuSign and Litera, Elite3E etc, • ITIL awareness and certification (desirable) If you're looking to join a respected global organisation where you can develop your technical skills and make a real impact across both BAU and project work then this role offers you an excellent opportunity. Opportunity for extension / permanent conversion. Please note: This role operates on a 24/7 rota, including day, evening, night and weekend shifts. Flexibility to work all shift patterns is essential.

New Role! IT, Education sector Job Title Senior IT EngineerDepartment IT ServicesReporting To Group Director of IT ServicesHours 37 hours per week, shift-based Purpose of the role! To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff. Key Responsibilities Infrastructure & End User Support • Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure., • Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools., • Manage network patching to wall sockets and switch cabinets in line with best practice., • Support staff and students with college Wi-Fi networks. Incident & Ticket Management • Log, own, and manage incidents through to resolution, keeping users informed of progress throughout., • Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution., • Provide cover for the IT Service Desk and other Systems Engineers when required. Systems Administration • Support and administer Office 365 for staff and students., • Deploy and manage software on PCs and Macs using SCCM and Jamf Pro., • Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones., • Support all printing and copying devices, including consumable management. Projects & Collaboration • Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams., • Assist with IT equipment relocations across campus., • Participate in college-wide projects and contribute to continuous improvement. Essential Requirements Technical Skills • Windows 10 installation & troubleshooting, • Office 365 administration, • PC hardware support, • IP telephony (hardware & software), • Interactive whiteboards / smartboards, • SCCM and/or Jamf Pro, • Minimum 3 years' hands-on IT support experience, • Educated to GCSE level or equivalent, • Experience with call logging / ticketing systems, • Excellent communication skills, including with non-technical users, • Self-motivated and capable of independent working, • Comfortable working flexibly as part of a team Working hours Core hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns: • Early Shift 08:00 -16:00, • Late Shift 09:30 -17:30, • Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays & Thursdays) Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.

1st Line Support Engineer £28,000 - £30,000 London - HybridI am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc5 days in office during the 6 month probation period and then hybrid thereafterAs a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client!1st Line Support Engineer Benefits:Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!1st Line Support Engineer Experience: • MSP background, • 1-2 years proven experience in an IT support role, • Experience of working to an ITIL framework in a service desk capacity, • Microsoft Windows Server, • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams, • Active Directory Management, • Windows 10, 11 Operating System Support, • Apple OS and Apple Mac support experience, • Microsoft Office Suite, • Backup Technologies such as DATTO, Acronis, • Laptop/desktop and thin client support Personal Skills: • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication skills, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Good telephone etiquette 1st Line Support Engineer Responsibilities: • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress., • Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards., • Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA)., • Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible., • Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact., • Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager., • Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Job Advert: Senior Customer Journey Manager (BA) - Trade Surveillance RemediationLocation: London (Hybrid - 2 days onsite per week)Contract: Fixed Term Contract (6 months with potential to extend) Are you ready to take your career to the next level in the dynamic world of finance? Our client is seeking a talented and driven Senior Customer Journey Manager (BA) to lead the charge in Trade Surveillance Remediation! Join a team that values innovation, collaboration, and excellence as you play a pivotal role in shaping the future of market surveillance. Role Purpose: In this exciting position, you will lead the development of Business Requirements Documents (BRDs) for Trade Surveillance. By translating intricate front-office business activities into clear, risk-based surveillance requirements, you will ensure that our surveillance platform effectively monitors for market abuse risks. Key Responsibilities: • Business & Desk Understanding:, • Gain in-depth knowledge of trading desk structures, mandates, and products. - Understand the end-to-end trade lifecycle and flow of business. - Engage with Front Office, Markets Platform, Risk, and Surveillance stakeholders to validate business activities and control expectations., • Risk Identification & Aggregation:, • Translate business activities into market abuse risk typologies (e.g., manipulation, insider dealing). - Define how surveillance scenarios aggregate risk at the desk and trader levels. - Ensure surveillance coverage aligns with desk risk profiles and trading strategies., • Surveillance Scenario Mapping:, • Define how each scenario detects specific risk behaviours. - Articulate relationships between scenarios (e.g., complementary, overlapping)., • Business Requirements Documentation (BRD):, • Produce clear and structured BRDs that translate business risks into surveillance requirements. - Ensure BRDs are suitable for vendor implementation and regulatory scrutiny., • Vendor & Platform Alignment:, • Act as the primary bridge between business/surveillance teams and vendor implementation teams. - Support interpretation of business logic into vendor controls and alert structures., • Governance & Change Support:, • Support model validation and regulatory engagement by providing clear rationales for surveillance design decisions. - Maintain traceability from business activity to monitoring outcomes. Key Deliverables: • Desk-level and business-level risk assessments, • Comprehensive Business Requirements Documents (BRDs), • Scenario-to-risk mapping artefacts, • Clear audit and regulatory evidence of how trading activities are monitored Skills & Experience:Essential: • Strong understanding of Markets/Trading businesses and desk structures, • Experience in Trade Surveillance or Market Abuse Risk, • Proven experience writing BRDs or equivalent business requirement artefacts, • Strong stakeholder management skills across Front Office and Control functions, • Knowledge of MAR/FCA market abuse expectations Desirable: • Experience working with trade surveillance vendor platforms, • Exposure to scenario-based surveillance models Why Join Us? • Be part of a vibrant team dedicated to excellence and innovation., • Contribute to impactful projects that drive the future of financial surveillance., • Enjoy a flexible hybrid working environment that promotes work-life balance. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Service Desk Engineer (Weekend)Remote - London, Greater London About the Company Our client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience. They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues. Role Overview Our client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes. A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must. Key Responsibilities Reporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to: • Serve as the primary technical point of contact for incidents and service requests, • Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review, • Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds, • Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues, • Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development, • Identify opportunities where additional services could genuinely benefit customers and communicate these to account management What the Ideal Candidate Will Bring The client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate: • Experience supporting complex IT environments, • The ability to thrive in a fast-paced setting and manage competing priorities, • Strong self-management and workload prioritisation skills, • Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently Required Skills & Experience • Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable, • 4+ years in a similar role, • Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN Working Hours 7am - 7pm | Friday to Sunday or Saturday to Monday Benefits • 19 days annual leave (excluding UK Bank Holidays), • Health cash plan, • Cinema tickets, • Gym membership, • Social events, • Training and certification support, • Pension scheme, • High street retailer discounts, • Employee benefits hub

2nd Line IT Support Engineer / Service Desk Analyst Join a dynamic IT support environment delivering 2nd line technical support from a busy help desk, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, Help Desk Engineer, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from£32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION:Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer / Service Desk Analyst to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer / Service Desk Analyst you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer / Service Desk Analyst will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer / Service Desk Analyst include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday, • Inclusive working environment And more! APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14801 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Network Operations Team LeadLocation: London (Full-Time, Permanent)Salary: Up to £50,000 + BonusBenefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more. Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function. This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service. What you'll do • Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture., • Act as the senior technical escalation point for complex incidents, service requests and network-related issues., • Manage the day-to-day operation of network services, ensuring high levels of availability and performance., • Commission, maintain and upgrade core network infrastructure across a service provider environment., • Plan and implement network changes while minimising operational risk and customer impact., • Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues., • Develop and maintain technical processes, procedures and knowledge base documentation., • Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies., • Ensure network documentation remains accurate, detailed and up to date., • Support planned and emergency out-of-hours maintenance activities when required. You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service. What we're looking for, • Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment., • Previous experience leading or mentoring technical networking teams., • Strong hands-on experience with routing, switching and wireless technologies., • Excellent understanding of TCP/IP networking, MPLS and VPLS environments., • Extensive experience supporting Juniper networking technologies within a service provider environment., • Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors., • Experience with network automation, scripting and operational tooling., • Knowledge of DDoS mitigation technologies and network security best practices., • Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL., • Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Desirable Experience, • CCNA and/or CCNP certification., • JNCIA-Junos or equivalent networking certifications., • ITIL Foundation certification., • Degree educated or equivalent industry experience., • Experience with network monitoring platforms such as SolarWinds., • Exposure to CRM and ERP platforms including Salesforce or Oracle. Why join?, • Join a growing and ambitious technology organisation with significant investment in its network infrastructure., • Lead a skilled technical team within a fast-paced and collaborative environment., • Influence operational strategy, service improvements and automation initiatives., • Competitive salary, bonus scheme and employee share plan., • Private healthcare, pension, life assurance and income protection., • 25 days annual leave, increasing with length of service., • Wellbeing support, travel loan and discounted gym membership schemes. The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services. Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.

IT Administrator £32-37,000 basic | +15% bonus | Hybrid - 3 days, South London IT role. People-first. If you're the kind of IT professional who lights up a room rather than disappears into one, read on. Our partner, Firethorn Talent, is representing a market-leading UK residential property business that are 15 years in and growing. Based near South London, their IT Administrator is a genuine frontline role - roughly 70% reactive, keeping the business running day-to-day through tickets, troubleshooting and hands-on support, with the rest spent on projects, onboarding new starters and building out IT policies and processes. You'll work with every department and report to the IT Project Manager. What the role looks like day-to-day: • Managing and resolving IT helpdesk tickets - hardware, software and network issues, • Administering O365 Suite, Azure AD and Exchange, • Onboarding new starters - setting up hardware, software and user accounts, • Delivering IT training and security awareness to staff across the business, • Implementing and maintaining security protocols and access controls, • Documenting IT processes and managing company IT assets, • Researching and recommending new tech to support business objectives Who we're looking for: Demonstrated working experience in IT administrator or support positions, with strong O365 and troubleshooting skills. Technically solid, but just as importantly - someone who genuinely enjoys working with people. • Strong O365 admin knowledge (Azure AD, Exchange) - non-negotiable, • Proven IT troubleshooting ability across hardware, software and networks, • Experience in an IT admin or systems support role, • Confident communicator - comfortable training non-technical staff, • CRM experience (Salesforce or similar) is a plus, not a must, • Outgoing, energetic and a natural collaborator What's on the table: • £32-37,000 basic, dependent on experience, • +15% discretionary bonus, • Hybrid working - 3 days South London head office, 2 from home, • Medical Cash Plan, Life Assurance and Company Pension, • Ongoing training and development Applications from people with experience in the following or similar job titles will be considered: IT Coordinator, IT Administrator, IT Support Engineer, IT Support Technician, Service Desk Analyst, 1st/2nd Line Support, Systems Support Engineer. Please contact James @ Firethorn Talent for a confidential chat about this role or career changes/moves on an ongoing basis.

Service Desk Engineer – 3-month contract – London My Banking client looking for a customer-focused Service Desk Engineer to join a busy IT support team, providing high-quality first-line technical support to end users. This role is ideal for someone who enjoys troubleshooting issues, delivering excellent customer service, and resolving incidents quickly while meeting agreed service levels. You'll be the first point of contact for IT support, handling a combination of telephone calls, walk-up requests and service tickets, ensuring users receive a professional and efficient support experience. Required Skills & Experience from the Service Desk Engineer: • Previous experience in a 1st Line Support or Service Desk Engineer role., • Proactive and eager Engineer that can bring loads of energy to the team., • Microsoft 365 administration and support., • Active Directory user and group administration., • Microsoft Entra ID (Azure Active Directory)., • Developing and following operational procedures, • Microsoft Intune device management., • User account management, password resets and access provisioning., • Joiners, Movers and Leavers processes., • Troubleshooting Wi-Fi, LAN and network connectivity issues., • Printer support and troubleshooting., • Strong experience working within a ticket management system., • Excellent troubleshooting and problem-solving skills., • Experience escalating incidents appropriately while maintaining ownership of tickets., • Strong communication and customer service skills. The Service Desk Engineer is required onsite in Central London, 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment. Key Responsibilities: • Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications., • Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities., • Set up and deploy equipment for new starters and assist with onboarding and offboarding processes., • Maintain IT asset records and assist with hardware lifecycle management., • Deliver proactive desk-side support and excellent customer service to users at all levels. Requirements: • Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting., • Excellent communication, problem-solving, and customer service skills., • Experience supporting AV technology and professional services environments is advantageous., • Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Role: Connectivity Service Desk Team Leader Location: London (Full-Time, Permanent) Salary: Competitive + Bonus + Benefits Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more. Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do • Lead, develop and mentor a team of Network Engineers delivering customer-focused support services., • Act as a senior escalation point for complex networking incidents, requests and changes., • Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers., • Commission, maintain and upgrade network infrastructure across a service provider environment., • Manage network changes and ensure minimal disruption to services., • Develop and maintain operational processes, procedures and technical documentation., • Build and maintain a comprehensive knowledge base for the wider team., • Ensure network infrastructure documentation remains accurate and up to date., • Support network operations outside of core business hours when required for planned or emergency activities., • Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. What we're looking for • Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment., • Proven experience leading technical teams while remaining hands-on technically., • Strong knowledge of routing, switching and wireless technologies., • Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management., • Extensive experience supporting Juniper networking environments within a service provider setting., • Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking., • Experience with scripting, automation and network automation tooling., • Knowledge of DDoS mitigation technologies and best practices., • Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL., • Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications • CCNA, • CCNP, • JNCIA-Junos, • Fortinet NSE Certifications, • SolarWinds Certified Professional, • ITIL Foundation, • Degree qualification or equivalent commercial experience, • Experience with CRM and ERP platforms such as Salesforce or Oracle Why join? • Opportunity to lead a highly skilled networking team., • Work within a growing technology organisation investing heavily in infrastructure and services., • Significant scope to influence operational processes and technical strategy., • Excellent package including bonus, share scheme and comprehensive benefits., • Supportive culture focused on collaboration, development and continuous improvement. Apply now to lead critical connectivity services and help shape the future of a growing network operations function.

Your new company Your new company are a small independent Lloyds Broker that provide advisory, placement and strategic support across a variety of classes to include commercial insurance, employee benefits, PV, Casualty and risk management on a Worldwide basis, to also include the greater Middle East. Their London office provides in-house strategic reinsurance support for their retail offices, group concerns, and network affiliations. Your new Broker focusses on 'one on one' global corporate relationships and as well as supporting their parent company's market relationships with their peers and working partners. Due to expansion in their London office, a role for a Junior Casualty Broker / Broker technician has arisen to join their growing Casualty team. Your new role Your new role as a Junior Casualty Broker /Broker support Technician means that you will be supporting the Broking team in a client-facing and back-office support capacity. You will be responsible for providing exceptional customer service, conducting market research, and helping clients navigate the complexities of insurance products.Your key responsibilities will include assisting senior brokers in managing client portfolios (including initial consultations, renewals, and policy changes), preparing MRC slips and providing clients with clear information alongside assisting in the documentation process, ensuring all paperwork is accurate and submitted in a timely manner. Relationship management is an important part of your role, and you will be expected to develop and maintain strong relationships with clients and underwriters. Other key responsibilities will include conducting market research to identify suitable reinsurance solutions from different carriers (comparing wordings, premiums and coverage options), ensuring compliance with all regulatory requirements, company policies and industry best practices as well as assisting clients in resolving any coverage or claim issues by liaising with underwriters and senior brokers. This role is based 4 days a week in the London office with Fridays working from home. What you'll need to succeed In order to succeed in this role, you must have experience in preparing MRC slips and ideally have experience in handling casualty business or Non-Marine business. The ideal candidate will enjoy working in a dynamic small team with a hands-on approach who possesses strong communication and interpersonal skills, with the ability to explain complex insurance products in simple terms. It is also beneficial if you are proficient in Microsoft Office, including Word, Excel and PowerPoint. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN PRODUCING MRC SLIPS HANDLING CASUALTY OR NON-MARINE BUSINESS AS WELL AS BEING ABLE TO COMMUTE TO THE CITY AND WORK 4 DAYS A WEEK IN THE OFFICE. What you'll get in return In return, you will receive a competitive salary up to c£50,000 (D.O.E), along with a comprehensive benefits package. You will have the opportunity to build your desk offering strong potential for professional development and recognition. Furthermore, you will join a collaborative and supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent end-user experience.Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible for reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice.Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through the development and delivery of a long-term service model that is fit for purpose.The organisation is fully Azure based, so we are looking for someone who has previously worked for a large/ complex predominantly Cloud organisation and overseen a team through significant change. There are high expectations of the person coming into this role to hit the ground running and be able to quickly demonstrate a tangible action plan to improve processes and service delivery.A significant part of the role will involve managing services including Service Desk operations, desktop and laptop life cycle management, mobile device support, software asset management, telephony, printing and scanning services, and peripheral equipment support, supporting a multi-million pound budget.Working closely with business stakeholders, you will develop trusted relationships, understand operational requirements and ensure technology services continue to support organisational objectives effectively.What you'll need to succeedYou will have substantial experience in service ownership and the delivery of end-user workplace services, including service desk operations, device management, software licencing and IT support services.Experience managing IT services within outsourced, managed service or multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice.You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across technical and non-technical audiences are critical.You should be a proactive, service-focused leader with excellent communication, reporting and documentation skills, capable of driving continuous improvement and delivering measurable outcomes.What you'll get in returnSalary up to £% discretionary annual bonus, car allowance £5,900, travel allowance £2,870 pa, private medical BUPA, pension employer contributions up to 9%. The organisation have a hybrid working policy 2-3 days per week on site and have a sensible/ flexible approach to working from home, but they are keen this person maintain visibility across the team and wider business to ensure strong relationships are developed and maintained.This is an opportunity to play a leading role in shaping and improving technology services within a large and evolving organisation. You will have the chance to influence service strategy, lead talented teams and deliver meaningful improvements to the end-user experience while benefiting from a competitive rewards package and ongoing professional development opportunities.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.If this position is not quite right for you, but you are looking for a new opportunity, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Support - 1st Line, Helpdesk, Law Firm Our global law firm client are actively looking to take on a new Service Desk Analyst to join their team on a permanent basis, this role will act as the first line of contact for support queries and provide a prompt and professional service. This role is a fantastic opportunity for someone with an interest in tech looking to continue to grow their career within IT Support within a highly regarded and lucrative law firm. To be considered for this role, It's ideal that you have: • 1 + Year experience within an IT Support role, • Ideal but not required relevant qualifications/degrees within technology, • Ideal but not required law firm or professional service experience Duties and Responsibilities • Respond to IT support requests via phone, email, and ticketing system, ensuring accurate logging and categorisation of incidents and requests., • Troubleshoot and resolve first-line technical issues, including hardware, software, and user access problems., • Escalate complex issues to second-line or specialist teams following defined escalation procedures., • Follow IT Service Desk processes, including prioritisation, SLAs, and incident management best practices., • Maintain accurate documentation, update tickets promptly, and contribute to the knowledge base for common issues and solutions., • Deliver excellent customer service, ensuring clear and professional communication with end-users., • Participate in team meetings and training sessions, sharing knowledge and supporting continuous improvement., • Ensure compliance with IT security policies and promote best practices in all interactions., • Contribute to a positive team culture and uphold company values.

We are currently recruiting for a Day Concierge to work in our incredible residential development of 56 units based in the heart of the bustling Camden Town (NW1). You will have the responsibility of delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. You will also be a people person that goes that little bit further to get to know the residents and build strong relationships with them on an individual level, whilst always being completely professional, courteous and respectful. For any support in the place they call home, you will be their first and primary point of contact for any support they may require. Ideally, you'll have all or most of the experience we're asking for: • Previous experience within the hospitality industry, preferably within a similar role, • Significant experience providing exemplary levels of customer service, • Experience in managing contractors and building works within a busy development, • Awareness of general fire, health & safety and security, • Proven ability to and handle confidential information with professionalism and discretion Responsibilities • Meet and greet the residents and answer enquiries by telephone or from callers to the desk., • Assist the residents, guests and visitors when required., • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities., • Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public., • Communicate with leaseholders and managing agents in an attentive and personable manner., • Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager., • Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency., • Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys., • Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Hours: 4 on 4 off / 07:30-19:30 Salary: £28,763 per annum / £13.17 per hour Location: Camden Town (NW1) If this position is of interest to you please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion

A prestigious company is looking for an immediate start, contractor 2nd Line IT Support Engineer to join a busy IT support team on a temporary basis, supporting users on a busy IT Helpdesk. This role will start w.c. 29th of June, apply today, interview immediately! You’ll play a key role in resolving incidents, supporting end users, and ensuring systems run smoothly across desktop, cloud, and mobile platforms. Based in South West London, close to tube and rail hubs this role will be on-site during the initial induction period, followed by hybrid working. The role: • Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies, • Administer Microsoft 365 services including Exchange Online, Teams, and user management, • Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues., • Support Microsoft Teams (chat, meetings, calling, and team/channel management), • Assist users with Microsoft Word, Excel, and PowerPoint issues, • Provide desktop support across Windows 11 environments, • Deliver remote support using tools such as Quick Assist., • Log, update, and resolve incidents through an IT service desk/ticketing system, • Support mobile devices (iOS/Android), including Outlook and Teams setup, • Ensure adherence to security best practices, including MFA and data protection The successful candidate will ideally have: • Proven 2nd line IT support experience in a Microsoft 365 environment, • Strong knowledge of Exchange Online, Outlook, and Teams administration, • Experience supporting Windows 11 and Microsoft Office applications, • Familiarity with ITSM / ticketing systems and incident management processes, • Experience providing remote user support, • Good understanding of IT security principles, including MFA and data protection

We work with a range of UK employers actively hiring across these roles. Job Description: UK-Based (On-Site, Hybrid or Remote) About the Role We're looking for talented Quantitative professionals at all levels—from Quantitative Analyst and Quantitative Researcher through to Quant Developer, Quantitative Risk Analyst and Senior / Lead Quant—for upcoming roles across the buy-side, sell-side, risk and fintech. This is where serious mathematics, programming and financial markets meet: you'll build the models that price instruments, manage risk and find the edge. You'll work across the full quantitative lifecycle—from research and model development through to implementation, validation and production. The role suits someone who pairs genuine mathematical and statistical depth with strong software engineering and the intellectual honesty to know exactly what a model can and can't be trusted to do. Key Responsibilities • Develop, test and implement quantitative models—pricing, risk, signal / alpha or execution, • Apply statistical and machine learning methods to financial and market data, • Build and maintain pricing and valuation models across one or more asset classes, • Develop risk models—VaR, stress testing, scenario analysis, market and credit risk, • (Buy-side) Research signals, develop strategies and run rigorous backtesting, • Productionise models in robust, well-tested code, • Work with large financial and market datasets and the pipelines behind them, • Validate models, document methodology and support model risk and governance, • Partner with traders, portfolio managers, risk teams and technology What You'll Bring Technical Expertise: • Strong programming skills—Python (NumPy, pandas, scikit-learn) and / or C++, R, q/kdb+, SQL, • Solid mathematics and statistics—probability, stochastic calculus, linear algebra, optimisation and time-series analysis, • Machine learning where it's applied to genuine financial problems, • Financial markets knowledge—instruments, pricing and risk across one or more of equities, FX, rates, credit, derivatives or crypto, • Discipline in modelling, backtesting and validation, • Big data and cloud tooling is a plus A note on background: this lane overlaps heavily with data science and ML engineering—if you're a strong Data Scientist or ML Engineer with the mathematical depth and an appetite to move into financial markets, we'd genuinely welcome the conversation. Analytical & Soft Skills: • Analytical rigour and intellectual honesty about model assumptions and limits, • Communication—able to explain a model to non-quant stakeholders, • A research mindset and real curiosity, • Strong attention to detail and a healthy risk awareness, • Collaborative approach across desks, risk and technology Domain Flexibility: • Roles span hedge funds and asset managers (buy-side), banks (sell-side), risk functions, trading firms and quant-driven fintech, • Background in any of these is welcomed; appetite to learn an adjacent asset class or desk valued just as much Experience Level: • Minimum 2+ years for Quantitative Analyst, 5+ for Senior, 8+ for Lead / Principal, • An MSc or PhD in a quantitative discipline (mathematics, physics, statistics, computer science, engineering or financial engineering) is common; CFA or CQF a plus, • Examples of models, strategies or risk frameworks you've developed and taken into production What We Offer • The opportunity to work where quantitative rigour translates directly into pricing, risk and returns, • Exposure to modern quantitative tooling, large financial datasets and production model environments, • Roles at the level you're ready for—we're hiring across the full quant spectrum, • A collaborative environment where mathematical depth and engineering craft are both valued, • A genuine bridge for strong data and ML talent looking to move into financial markets, • Flexible working arrangements (on-site, hybrid or remote) and supportive team culture Job Type: Full-time Benefits: • Flexitime, • Work from home

Location: London, Green Park (3 days in office) Salary: £30K - £35K per annum About the Company: Founded in 1997 and partner-owned, our client is a leading European mid-market sector specialist investor focused on mission-critical businesses across Business Services, Industrial Tech, and Healthcare. With over 150 investment professionals across 11 offices, they invest through three complementary strategies: • Mid-Market Private Equity (TMM): Equity positions of 200–500m+ in companies with enterprise values of 400m–2bn+. The sixth flagship fund (T6) recently closed at 5.5bn, the firm's largest to date., • Smaller Mid-Cap Private Equity (TSM): Applies the business' operational expertise to smaller European companies, targeting equity positions of 50–125m., • Opportunistic Credit (TDO): Senior-secured debt in sound mid-market businesses facing temporary headwinds, with new strategies under development including in the CLO space. Some of the key differentiators include proprietary deal access through strong local presence, partnerships with global corporates and family-owned businesses, a repeatable investment playbook, and the Accelerator Unit. Acting as the dedicated value creation group with over 50 operational and functional specialists across areas such as Leadership & Culture, Full Potential planning, AI & Digital and Sustainability, this is one of the largest such platforms in European private equity. The Role: This is an entry-level opportunity to join theIT team and gain hands-on experience supporting a high-performing investment firm. The successful candidate will play a key role in delivering day-to-day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end-user technology as you develop. This is a development-focused position designed for someone at the start of their IT career – we are looking for a recent graduate pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state-of-the-art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed, • Log, triage and progress incidents and service requests within defined SLAs, • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting, • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), • End-User Devices and Mobile, • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop), • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune), • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions, • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms), • Provide basic support for Teams Telephony and audio-visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve, • Help keep user-facing documentation, guides and the knowledge base up to date, • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues, • Occasional travel to other European offices may be possible as part of your development About You: This is an entry-level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly, • Recently completed, a degree relevant to IT (Computer Science, IT, Information Systems or a related field, • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context, • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non-technical users, • A professional, service-minded approach and a willingness to learn quickly in a fast-paced environment, • The right to work in the UK without future sponsorship Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation, • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer-facing technical role, • Familiarity with basic networking concepts, mobile device management or cloud services, • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service-oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non-technical users, • Self-motivated, well-organised, and comfortable working independently across multiple office locations with a proactive approach to problem-solving

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23451 The Skills You'll Need: Fluent in Mandarin, IT support related experience. Degree preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject. Your New Salary: Depending on experience Location: Central London Office based. The role requires a 36-hour working week, consisting of either three night shifts (21:00 – 09:00) or one night shift and two daytime weekend shifts (09:00 – 21:00). Weekend work is required on a rotational basis. Perm Start: ASAP About The Role IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. IT Support - What You'll be Doing: • Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests, • Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance, • Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts, • Carry out daily operational duty and run batch jobs, • Assist with producing system and network reports for management and for branches IT Support - The Skills You'll Need to Succeed: • Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject, • Proven track record in similar role, • Experience in PC support (e.g. PC installation, printer setup), • Experience in Windows 10 and 11 trouble shooting, • Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes, • Experience in database management, • Knowledge of Information Security, Cyber Security and GDPR, • Good problem solving skills, • Excellent English and Mandarin communication skills Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Join a leading independent consultancy and services provider as an Events Specialist - Investment Banking! Job Overview: We are looking for a professional to partner with sales and research teams to identify investor targets, coordinate directly with investors to schedule corporate meetings, and deliver high-value tailored events/ roadshows for key equity clients, while also supporting the broader team with ad hoc tasks as required. • Location: Hybrid (3 days in office, but must be flexible) Daily Rate: Flexible Contract Length: 1 Year * Start Date: ASAP Key Responsibilities: • We are looking for a professional to partner with sales and research teams to identify investor targets, coordinate directly with investors to schedule corporate meetings Deliver high-value tailored events/ roadshows for key equity clients Support the broader team with ad hoc tasks as required Eight experienced originators in London, while covering various European corporates on a sector basis Role will be based on the Global Markets equity trading floor Key Requirements: • Must have relevant experience in financial services and direct experience within sales, corporate access or event origination or similar Well organised and able to do multitask work while delivering to multiple time-sensitive deadlines Must have excellent communication skills and ability to deal with stakeholders, and various teams, including Sales and Research, Global Banking and Investor Relations/ Management at public companies * Willingness to take a flexible approach to work-day given the dynamic nature of the desk Additional Information • Interview Process: 2 Stages How to Apply If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: • Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality., • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services., • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring., • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity., • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks., • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation., • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management., • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications., • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals., • Participate in after-hours support, escalation rotations, and major incident response activities as required., • All other responsibilities delegated by the Management team., • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory., • Experience supporting Windows 11, macOS, iOS, and Android platforms., • Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management., • Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration., • Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems., • Knowledge of ITIL service management principles., • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users., • Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent., • Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential • Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 1–3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge., • Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments., • Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience., • Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred., • Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications., • Excellent customer service, communication, documentation, and troubleshooting skills., • Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications • Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms., • Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow., • Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management., • ITIL Foundation, Microsoft, CompTIA, or cloud certifications., • Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: • Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms., • Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy., • Understands basic AI concepts, limitations, risks, and data privacy requirements., • Follows company policies regarding the secure and responsible use of AI technologies., • Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality., • Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.

IT Service & Operations Manager (Charity) | London (Hybrid) | £60,000 – £70,000 Are you an experienced IT operations management professional who takes pride in simultaneously driving service improvement whilst delivering BaU and leading a small technical team, all while engaging confidently with non-IT stakeholders? This could be the role for you. The opportunity We're recruiting on behalf of a well-regarded, purpose-driven organisation based in Central London. This is a permanent, hybrid role (minimum two days per week in the office) with a competitive salary and strong benefits package. You'll lead day-to-day IT operations across service desk, infrastructure, and cybersecurity, with overall accountability for service quality, resilience, and continuous improvement. You'll manage a small team directly and oversee relationships with external managed service providers and technology suppliers. What you'll be doing: • Leading IT service delivery across service desk, infrastructure, and security functions, ensuring systems are reliable, secure, and fit for purpose, • Managing major incidents end-to-end: technical coordination, stakeholder communication, and post-incident review, • Owning supplier and contract management, holding MSPs and third parties to account against SLAs, • Maintaining and testing BC/DR plans, running tabletop exercises, and keeping the IT risk register current, • Embedding and improving ITSM processes, including incident, problem, and change management, • Identifying and remediating cybersecurity risks, working closely with governance and assurance colleagues, • Delivering operational IT projects on time and within budget, • Translating technical issues and service performance into clear, accessible language for senior stakeholders and leadership teams What we're looking for: • Proven experience leading IT operations across service desk, infrastructure, and cybersecurity in a multi-supplier environment, • Strong working knowledge of Microsoft 365 and Azure, including identity, device management, and cloud governance, • Demonstrable experience of incident management, risk registers, and driving measurable service improvement, • A track record of managing suppliers and MSPs, including contract renewals and performance oversight, • Confident communicator who can engage non-technical audiences as effectively as technical ones, • Line management experience and the ability to develop and motivate a small team, • ITIL qualification desirable; relevant Microsoft, Azure, or security certifications a plus Why apply? You'll be joining an organisation where IT genuinely enables the mission, not just supports the back office. The team is small enough that your decisions matter and large enough that you'll have real resource to work with. If you're motivated by purpose as well as craft, this is worth a conversation.

GLL is currently recruiting a Duty Manager to join our centre at Botwell Green Sports & Leisure Centre in Hayes, Middlesex within the London Borough of Hillingdon. If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us. This is more than a Duty Manager job, it's a career. We're looking for experienced Duty Managers or ambitious and talented Senior Recreation Assistants who are passionate about the leisure industry. So, if you're looking for a desk job, this isn't for you as there's no such thing as a typical day as Duty Manager. That's what makes the role so special. Here, you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, you'll ensure it's all running as it should be handling customer queries, managing your team and ensuring the successful operation of the gym, pool and other facilities. Your own development is just as important, as we'll train you to sharpen your skills in this diverse Duty Manager role. If you're a fast-thinker who's calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications such as NPLQ, First Aid, Fitness Instructor and Pool Plant, or equivalent. From introducing a soft play product and supporting local groups, to organising charity Swimathon's, we've introduced all sorts of initiatives. So, if you've an idea and the drive to improve things even further, we'll listen. What you’ll do: • A can-do attitude., • Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional pools and operational service., • Assist customers with use of the facilities and activities and to encourage maximum use of the Centre., • Prepare areas and equipment for sessions as appropriate., • Responsible for the efficient and effective control of the day to day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained., • Ensure all pool safety / operating procedures are in place., • To maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation., • Supervision of all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with posts level of responsibility., • Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g recruitment, absence reporting, qualification maintenance, appraisals, discipline etc). As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: A Values driven organisation Learning & development to support career development Good Pension schemes Discounted gym membership for you and your partner. A full time permanent position Industry leading rates of pay opportunity to join the GLL Society and have a say in how we are run plus associated social events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Health assurance Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too. Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy A Gift 20% off GLL spa experience treatments and associated products. Ride to work scheme Free eye tests and discounted glasses About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: • A permanent employment contract - part time and full time, • A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23427 Job Title: Cantonese speaking Assistant Customer Service Officer (Banking, 6 Months Temp) The Skills You'll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector Your New Salary: up to £37k depending on experience Location: London Job Status: Fully on site. 6 months temp, with possibility to extend or go permanent depending on business needs and performance Assistant Customer Service Officer - Summary: • To provide all cashier services and handle cash accurately., • To provide existing and potential customers the best experience at the Bank., • To provide quality customer services in accordance with the Bank’s policy and procedures., • To recognise customers’ needs and develop new business for the Bank to achieve sales target., • To support all designated areas within the branch operations where service or assistance is required. Assistant Customer Service Officer - What You'll be Doing: Process • To accurately complete or input data and made amendment on screen and records., • To maintain Clear Desk policy., • To keep clear records of transactions/processes., • To exercise due diligence and care in handling transactions. People • To ask for help and support where necessary., • To maintain good team work and work relationship with colleagues and other departments. Customer • To have full understanding of the products and services before selling it to customers., • Fully explain the products and services to customers by using a customer checklist and interview observation checklist., • To ensure customers made aware of all the product details by signing the agreement., • Resolve customers’ queries/concerns/complaints and provide relevant information and support. Compliance & Risk Management • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and, • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work. Assistant Customer Service Officer - The Skills You'll Need to Succeed: • Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential., • KYC / CDD experience in Banking / Finance sector., • Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation., • Knowledge of accounting terminology. Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Our Client is currently seeking an experienced Night Concierge to join their team at a site based in West London. Working 5 nights per week on a shift rota basis, hours are 11pm - 7am. Salary is £27,040 annually (£13.00 per hour) Duties include: • Provide a reception facility for residents., • Contribute to the safe and orderly day-to-day running of the building for the benefit of all residents., • Help ensure that the communal area environment is managed to a consistently excellent standard., • Ensuring that the desk is covered throughout your shift, or if you are on patrol or on your break that appropriate signage is displayed and that you are carrying the mobile phone provided., • Assist residents, guests and visitors when and where required., • Ensure that you are always courteous, polite and positive towards residents., • Accurately log receipt and collection of any registered mail, packages, laundry / dry-cleaning and other deliveries that may be placed in your care for residents., • Answer the telephone, log all messages and deal with general enquiries., • Manage the CCTV and monitor the security of the development., • Ensure effective security of the building and car park. Carry out regular checks that all gates and external doors are operating correctly and not being left unsecured. Any suspicious occurrences or security compromises should be investigated and reported to the Building Manager., • Monitor all persons within the development and ensure they have a right to be present. Not to allow any visitor you have let into the building to proceed to an apartment without your first obtaining permission via the intercom from the resident whom they wish to visit., • Undertake patrols of the development as directed by the Building Manager, to log any health & safety issues and to ensure that the common parts of the building are kept clear of obstructions at all times., • Respond swiftly, calmly and appropriately at all times to fire alarm activations and pre-alarms in accordance with established site procedures., • Be familiar with all reporting and logging procedures at the building. Follow procedures for recording, reporting and following up incidents/accidents and complaints., • Report any damage or malfunction of any plant to the Building Manager and/or, in urgent situations, to the Managing Agent's out-of-hours service or appropriate external contractors such as may be advised by the Managing Agent. Log and report any incidents of disrepair immediately to the Building Manager / Managing Agent, including all building defects, plumbing, electrical and lighting defects. Where such defects are considered an emergency, they should be reported immediately, day or night., • Ensure all contractors in attendance at the building are properly signed in and out, and that they are made familiar with and adhere to the regulations of the building. During night shift hours, only contractors who are attending to an emergency situation should be permitted on site., • Ensure that all keys held at reception are kept securely and logged in and out in accordance with existing procedures. Ensure that key waiver forms are utilized., • Ensure that porters' desks are kept in a clean and orderly condition., • Communicate effectively with colleagues. Prepare for and participate actively in thorough, structured handovers between day and night shifts., • Carry out any additional duties as directed by the Building Manager and Managing Agent.