Customer service manager jobs in United Kingdom

 Manage and supervise a team of customer service representatives, ensuring that all customer inquiries, concerns, and requests are handled promptly and efficiently. Provide guidance and support to team members to deliver exceptional customer experiences.  Formulate and execute strategies to enhance the overall customer service experience. Identify areas for improvement, implement best practices, and monitor key performance indicators to ensure customer satisfaction goals are met or exceeded.  Act as a point of escalation for complex customer issues or complaints. Investigate and resolve customer problems, making informed decisions and providing appropriate resolutions to maintain customer satisfaction.  Conduct training sessions to equip customer service representatives with the necessary skills and knowledge to deliver excellent customer service. Provide ongoing coaching and mentorship to develop their capabilities and ensure consistent service quality.  Collect and analyze customer feedback, including surveys, reviews, and other sources of customer insight. Identify emerging trends, patterns, and areas for improvement, and collaborate with cross-functional teams to implement necessary changes to enhance the overall customer experience.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Deal with the walk in customer and online customers to support the organization. Deal with all the customer complaints and quires and resolve the issues. Provide the fast and efficient customer services to all the customers and provide the assistance. Role involves in depth analysis of boost the sales and provide innovative ideas to increase the walk in customers.

Based in Chiswick W4 Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required. Join Our Team at Le Vacherin About Us: At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey. Your Role: As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include: Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails. Answering phone calls professionally, recording guest reservations and details accurately. Taking orders efficiently and liaising with the kitchen team for seamless service. Presenting and explaining menus, including specials, to enhance the guest experience. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors. Assisting with table setup, clearing, and resetting for the next guests. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin. Supporting and training new team members while maintaining a positive and professional demeanor. What We’re Looking For: To excel in this role, you should bring: Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus. A passion for delivering exceptional customer service and creating memorable dining experiences. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow. Strong attention to detail and effective communication skills (verbal, written, and numerical). A cooperative, team-oriented attitude that fosters a positive work environment. Punctuality, energy, and a proactive approach to challenges. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor. Compensation & Benefits: We value and support our team members, providing opportunities for growth and well-being. Benefits include: The ability to keep all cash and credit card tips earned in your section. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more. The company fully funded language and personal development courses in English and French. Complimentary staff meals are provided twice daily (breakfast and dinner). A generous employee discount for family and friends. A competitive salary based on experience, plus service charges. Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!

Kitchen W8 is that rare thing, a genuinely relaxed and friendly Michelin star neighbourhood restaurant. We are always on the lookout for great people to join our team. Ideal candidates will have some prior experience but primarily we value a big smile and a willingness to learn, if you always wanted to work in fine dining, it’s your time! The role available is for a Junior Sommelier. The successful Assistant Sommelier candidate should have the following qualities: - A strong interest and knowledge of wines - Wine celler management skills and stock taking - Proven previous experience in a similar level of restaurant service - Well presented with personality, charisma and excellent communication skills - You should have a passion for fine food, wine and delivering outstanding customer service. - Highly motivated to be a part of an existing professional and driven team 28 days holiday per year ( including bank holiday, and 5 closure day over Christmas) Permanent contract Thoughtful staff meal Training Career opportunities Enjoy discount in our sister restaurants and more!

Prezzemolo & Vitale is looking for an Assistant Store Manager with outstanding customer service, people management, time keeping, problem solver. We only consider candidates with proven experience in the same field. Monthly payment. Italian Speaking.

Job Description: As a Waiter/Waitress at Crudo, you play a crucial role in delivering an exceptional dining experience to our guests. Your primary responsibilities include taking orders, preparing and serving food and beverages, and ensuring customer satisfaction. Your friendliness, attention to detail, and ability to multitask are essential to maintaining our high service standards. Responsibilities: - Customer Service: Greet customers, present menus, take orders, and answer questions about menu items. - Service Execution: Serve food and beverages promptly and accurately. - Order Management: Communicate orders effectively with the kitchen staff. - Table Maintenance: Ensure tables are clean and set up properly before guests arrive and promptly clear tables after guests leave. - Quality Control: Ensure food and beverages are presented according to restaurant standards. - Payment Handling: Process payments accurately. - Problem Resolution: Address customer complaints or concerns promptly and professionally. - Cleanliness: Maintain cleanliness in dining areas, including floors and restrooms. - Team Collaboration: Work closely with other staff to ensure smooth operation during service. Progression to Lead Waiter/Waitress: Demonstrate consistently high performance and exceptional customer service. Exhibit strong communication skills and the ability to manage multiple tasks. Show initiative in problem-solving and willingness to take on additional responsibilities.

We are looking for an Assistant Manager to join our small team in Angel, Islington. We are an independent pub located on Islington Green. We offer great homemade food, classic cocktails and put on a variety of events in our basement club. The role involves working closely with the owner and helping with the day to day running of the business. We are seeking an experienced person with strong customer service skills who would enjoy driving the business. You work a five day week and receive free meals from the menu. In addition to that you will receive a staff discount and a friends a family discount. To be considered for interview please submit your CV.

About the job A Head Waiter at Sumosan Twiga: As a Head Waiter/Waitress, you play a crucial role in ensuring the seamless operation of your section during our dinner service. Working closely with our restaurant and bar teams, you will deliver impeccable service. Sumosan Twiga comes alive in the evenings and remains bustling until late night, requiring you to work until the late hours as part of our elite FOH team. Your will be responsible for: Lead a specific section within our dining area, ensuring smooth and efficient service. Inspire and motivate your commis and runners to consistently achieve high standards throughout service. Be the primary point of contact for guest requests, resolving them promptly and professionally. Promote and upsell our food and beverage offerings while taking orders and closing bills in your designated area. Maintain the cleanliness of your designated dining area to meet company standards, always creating a welcoming atmosphere. Inform the Restaurant Manager of any issues to ensure quick and effective resolution. Excel in a dynamic, fast-paced environment where quality and guest satisfaction are top priorities. £16 ph Why us? Discounts in all restaurants of Majestas Group. Potential to grow and develop within the group and travel the world. Continuous training and appraisals – your career matters to us! Free staff meals prepared daily by our very own accomplished chefs. Department: F&B service About you Who are you? At least 2 years experience in fine dining restaurant or similar environment will be beneficial. Excellent Customer service and communication skills. Ability to handle high-pressure situations with poise and professionalism. Availability to work evenings and weekends. Legal Right to work in UK. Language required: English. The company We are MAJESTAS. Icons of lifestyle curation. Everything started with the opening of Billionaire Porto Cervo in 1998. The club’s immediate success led the way to an ever-evolving expansion, bringing iconic, top-performing brands such as Billionaire, Twiga and Crazy Pizza to life. Pioneering vision, drive for excellence and trend-setting spirit quickly established the group as a leader in the international field of fine dining, elite entertainment and luxury hospitality. Its deep connection to creativity, fashion and art push brands beyond traditional concepts, creating a complete lifestyle experience. The name Majestas (former Billionaire Life) is the result of a rebranding process completed in 2021. Boasting impressive levels of satisfaction, loyalty and engagement among all its stakeholders, the group brings outstanding business results across Europe, the UK, the Middle East and Africa. Counting on a solid foundation filled with new energy, Majestas is always looking at the future with fresh eyes, ready to break new grounds and achieve more.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Host/Hostess! YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the first person our guests meet at the beginning of their experience, and it is vital you give a warm, welcoming and professional first impression. - You will be greeting and seating our guests, allocating tables and accommodating walk-ins. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don't always go to plan. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service and communication skills - Knowledge of the online booking system (SevenRooms is a bonus!) - Previous experience as a host/hostess in a busy restaurant - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £ 14.44 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that lets you access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £14.44 / hour

About the job A Restaurant Host at Sumosan Twiga: As a Restaurant Host at Sumosan Twiga, you will be the welcoming face for all our guests, setting the tone for an incredible dining experience. Your primary responsibilities will include greeting and seating guests while ensuring they feel comfortable and valued from the moment they arrive. You will often communicate operational departments to ensure seamless service. Your role is crucial in setting the mood for a remarkable evening. Your day to day: Welcome and greet guests as they arrive, guiding them to their designated dining or bar areas. Present menus to guests and address any initial inquiries. Engage with guests to ensure a comprehensive and enjoyable customer experience. Answer phone calls, manage reservations, and respond to inquiries promptly. Deliver exceptional customer service throughout the guest's visit. Accurately estimate and communicate wait times, monitor the waiting list, and coordinate with the waitstaff regarding available seating. Manage guest seating and flow of service to optimize the dining experience. Collaborate with the management team to ensure seamless operations and address any guest concerns or feedback effectively. Department: Host/Hostess About you Who are you? Background in Hospitality or similar role will be beneficial. Experience using reservation software, experience with Seven Rooms highly advantageous. Excellent Customer service and communication skills. Ability to handle high-pressure situations with poise and professionalism. Availability to work evenings and weekends. Legal Right to work in UK. Language required: English. The company We are MAJESTAS. Icons of lifestyle curation. Everything started with the opening of Billionaire Porto Cervo in 1998. The club’s immediate success led the way to an ever-evolving expansion, bringing iconic, top-performing brands such as Billionaire, Twiga and Crazy Pizza to life. Pioneering vision, drive for excellence and trend-setting spirit quickly established the group as a leader in the international field of fine dining, elite entertainment and luxury hospitality. Its deep connection to creativity, fashion and art push brands beyond traditional concepts, creating a complete lifestyle experience. The name Majestas (former Billionaire Life) is the result of a rebranding process completed in 2021. Boasting impressive levels of satisfaction, loyalty and engagement among all its stakeholders, the group brings outstanding business results across Europe, the UK, the Middle East and Africa. Counting on a solid foundation filled with new energy, Majestas is always looking at the future with fresh eyes, ready to break new grounds and achieve more.

Join Our Team as a Nail Therapist at Brazilian Soul Beauty! About Us: Brazilian Soul Beauty, located in Clapham since 2012, is a clean, organized, and relaxing salon. We focus on delivering high-quality beauty treatments with professionalism. We love creating a welcoming atmosphere for our clients and for ourselves! The Role: We’re looking for an experienced Nail Therapist who is passionate about beauty and dedicated to providing excellent service. What We Offer: • Hourly Rate: £14,50 per hour (including tips and bonuses) • Work Schedule: • Tuesday to Friday: 9:45 AM - 7:15 PM • Saturday: 9:45 AM - 5:00 PM • Sunday and Monday off • Benefits: • £100 birthday gift card • 20% employee discount • Unlimited drinks • Uniform provided Responsibilities: • Perform manicures and pedicures (including polish, BIAB, extensions, shellac, Footlogix) • Create custom nail art • Maintain cleanliness and organization • Provide excellent customer service Requirements: • Detail-oriented and professional • Good communication skills • Proven nail treatment experience • Strong time management Join Us: If this sounds like you, send your resume and portfolio. Job Type: Full-time, Permanent Hours: 43 hours per week Additional Benefits: • Company pension • Store discount Schedule: • 8-hour shifts • Weekend availability (Saturdays only) Supplemental Pay: • Tips Application Questions: • Do you have experience with cuticle clippers? • Can you provide work photos or a portfolio? Apply today to join the Brazilian Soul Beauty family!

The Counter Soho is searching for a Restaurant Manager to join our leadership team. Located on Kingly Street, just a stone's throw from the lively Carnaby Street, Chef Demirasal serves up a tantalising mix of Aegean flavours from Greece and Turkey, inspired by his Izmir roots, with a dash of Mediterranean and Levantine flair. ** Key Responsibilities** - Lead, mentor, and inspire a team of servers, hosts, bartenders, and kitchen staff to deliver exceptional service and achieve performance targets. - Ensure that every guest receives a memorable dining experience characterised by attentive service, delicious food, and a welcoming atmosphere. Address guest inquiries, feedback, and complaints promptly and courteously. - Oversee day-to-day restaurant operations, including opening and closing procedures, staff scheduling, inventory management, and cleanliness standards. Implement efficient systems and processes to streamline operations and enhance productivity. - Develop and implement strategies to drive sales, increase revenue, and attract new customers. Collaborate with the marketing team to execute promotional activities, special events, and social media campaigns to promote the restaurant. - Monitor sales performance, analyse financial reports, and manage budgets to optimise profitability. Control costs and expenses while maintaining high-quality standards and maximising revenue opportunities. - Provide ongoing training and development opportunities to enhance the skills and knowledge of staff members. Foster a culture of continuous learning, teamwork, and professional growth. - Ensure compliance with food safety regulations, health and safety standards, and licensing requirements. Conduct regular inspections to maintain cleanliness and hygiene standards throughout the restaurant. - Build and maintain positive relationships with suppliers, vendors, and service providers. Collaborate with colleagues and stakeholders to achieve common goals and objectives. - Previous experience in a managerial role within the hospitality industry, preferably in a restaurant setting. - Knowledge of relevant regulations and compliance standards, including food safety and licensing laws. - Flexibility to work evenings, weekends, and holidays as required. ** You have** - Previous managerial experience in a chef-lead restaurant is a BONUS - Strong leadership and interpersonal skills. - Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team. - Excellent communication and customer service skills, with the ability to interact effectively with guests and colleagues. - Proven track record of achieving sales targets and driving operational excellence. - Sound financial acumen and experience in budget management and financial analysis. - Knowledge of relevant laws, regulations, and compliance standards. - Flexibility to work evenings, weekends, and holidays. ** Benefits** - Hospitality Rewards - WPA medical cash health plan - Free lunch - Competitive salary and performance-based incentives. - Opportunities for career advancement and professional development. - Comprehensive benefits package, including health insurance and retirement plans. - Employee discounts and perks across portfolio companies - Supportive and collaborative work environment.

We are seeking a skilled and passionate Wood Fired Neapolitan Pizza Chef to join our team. As a Wood Fired Neapolitan Pizza Chef, you will be responsible for creating authentic Neapolitan-style pizzas using traditional methods and high-quality ingredients. Your expertise in wood-fired oven cooking, dough preparation, and pizza assembly will contribute to delivering an exceptional dining experience for our customers. The ideal candidate should have a strong background in Italian cuisine, a deep understanding of Neapolitan pizza techniques, and a creative approach to flavour combinations. Responsibilities: Prepare and stretch Neapolitan pizza dough using traditional techniques to achieve the characteristic thin and soft crust (dough preparation, control fermentation of dough/gluten) . Operate and maintain the wood-fired oven, ensuring optimal temperature and consistent cooking results. Select and source high-quality ingredients, including fresh produce artisanal cheeses, and premium meats, to create flavourful toppings. Master the art of hand-tossing and shaping pizza dough to achieve the desired thickness and shape. Execute proper pizza assembly and topping distribution, ensuring an even and balanced flavour profile. Monitor cooking times to ensure pizzas are baked to perfection, with the ideal balance of crispy crust and melty toppings. Collaborate with the kitchen team to develop new and innovative pizza flavours, exploring seasonal ingredients and customer preferences. Maintain a clean and organized work area, following food safety and sanitation guidelines. Train and mentor kitchen staff on Neapolitan pizza techniques, encouraging consistency and quality throughout the team. Continuously strive to improve and refine pizza recipes and cooking methods, keeping up with industry trends and customer feedback. Uphold a high level of professionalism and teamwork, fostering positive relationships with colleagues and providing excellent customer service. Qualifications: Proven experience as a Pizza Chef, preferably specializing in Neapolitan-style pizzas. In-depth knowledge of Neapolitan pizza dough preparation, wood-fired oven cooking, and traditional Italian ingredients. Ability to hand-toss and shape pizza dough with precision and consistency. Strong understanding of flavour profiles and the ability to create innovative pizza combinations. Excellent time management and multitasking skills in a fast-paced kitchen environment. Attention to detail and a commitment to delivering consistently high-quality pizzas. Knowledge of food safety and sanitation regulations. Strong communication and interpersonal skills. Ability to work well as part of a team and provide guidance to kitchen staff. Flexibility to work evenings, weekends, and holidays as required. Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development Full uniform provided

📍 Locations Across London | 💰 Hourly Pay | 🚦 Immediate Start we are looking for confident, well-presented, and customer-focused individuals to represent our luxury chauffeur service at our mobile booking counters across various London locations. 🔹 Role Overview: As a Counter Concierge, you will: ✔️ Set up and manage our booking stand at designated locations. ✔️ Engage with customers, explain our services, and assist with instant and pre-booked ride reservations. ✔️ Provide a professional and welcoming experience, ensuring clients feel valued. ✔️ Distribute flyers and showcase our fleet and services. ✔️ Handle basic admin tasks such as processing bookings via our system. 🔹 Requirements: ✅ Confident, approachable, and well-spoken with excellent customer service skills. ✅ Smart and professional appearance to reflect our luxury brand. ✅ Ability to work independently and proactively engage with passersby. ✅ Comfortable using a tablet or booking system (training provided). ✅ Previous experience in concierge, sales, hospitality, or customer service is a plus! 🔹 What We Offer: 💷 Competitive hourly pay – Paid weekly. 📍 Work in various high-end locations across London. 🚘 Be part of an exciting, luxury chauffeur brand. 📅 Flexible shifts available – Immediate start! APPLY NOW – Join us and help deliver VIP experiences on the go! 📩 To Apply: Send your CV & availability] to us

Description Ta'mini Lebanese Bakery is a middlestran street bakery food. located at Russell Square We are looking for a Full time employee. Barista experience Must needed. The Barista is responsible for serving products to costumers in a courteous and friendly manner. Safely handle the hot and cold drinks during preparation & serving. Receiving all customers orders. Ensuring that all customers are served & educated on our products. providing the highest quality standards to customers. Answering customers questions regarding any product in the store. Routinely cleaning all the shop areas (Bar Lounge, Dinning area, Trash). Serving and cleaning lounge when needed. Refilling the products in shop areas. Ensuring that all the cabinets are stocked and tidied to deliver a full service. cooperating with other staff members. Maintaining the service counters clean and fully stocked. Requirements: 1. Must know the customers service. 2. Ability to work under pressure. and manage the busy in peak time. 3. Hard working. 4. Barista experience.

Manages the day-to-day operations of the takeaway, ensuring smooth service. Supervises staff, schedules shifts, and ensures teamwork for efficient operations. Oversees order processing, ensuring accuracy and timely preparation of food. Maintains customer service, addressing any issues or complaints professionally. Ensures hygiene and safety standards are followed according to regulations. Monitors stock levels, places orders for ingredients and packaging, and minimises wastage. Checks that supplies are properly used and accounted for to prevent loss and to keep within budget limits. Handles cash and card transactions, keeps track of sales, and expenses. Reviews customer feedback to update or improve menu offerings. Ensures food quality and portion sizes meet our company standards and customer expectations.

Position: Manager Location: Heroica Lounge – The Pizza Bus Reports to: Business Owner Job Overview: The Manager at Heroica Lounge is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business growth. This role requires strong leadership, financial oversight, and operational expertise to maintain high standards and achieve key business objectives. Key Responsibilities: 1. Operations & Quality Control • Oversee daily restaurant operations, ensuring efficiency and consistency. • Maintain high standards for food quality, hygiene, and health & safety compliance. • Manage inventory, stock control, and supplier relationships to prevent shortages or excess wastage. • Ensure smooth operation of dine-in, takeaway, and delivery services. 2. Customer Experience & Reputation Management • Guarantee an outstanding customer experience, addressing concerns promptly. • Increase and maintain a 4.9-star rating on Google Reviews through excellent service. • Monitor and manage ratings on Uber Eats, Deliveroo, and Just Eat to keep them above 4.5 stars. • Implement initiatives to enhance customer satisfaction for both in-house dining and deliveries. 3. Sales Growth & Business Development • Develop and execute strategies to increase sales and boost customer traffic. • Implement promotions, marketing campaigns, and events to attract new customers. • Work on strategies to increase delivery orders and maximize online platform performance. 4. Financial & Inventory Management • Ensure staff wage expenditure remains below 26% of revenue. • Monitor costs, track sales performance, and implement cost-control measures. • Reduce food and ingredient wastage through efficient stock management and portion control. 5. Team Leadership & Staff Development • Recruit, train, and lead a team to deliver exceptional service. • Foster a positive work environment, ensuring staff motivation and retention. • Manage staff schedules to optimize labor costs while maintaining service standards. • Provide continuous training to improve efficiency and service quality. 6. Compliance & Safety • Ensure compliance with food hygiene, health & safety, and employment laws. • Work towards achieving Living Wage accreditation for the business. • Maintain records and documentation for audits and inspections. Requirements: • Proven experience in restaurant or hospitality management. • Strong leadership, problem-solving, and organizational skills. • Experience managing budgets, inventory, and staff scheduling. • Ability to analyze business performance and implement growth strategies. • Excellent customer service skills and experience handling complaints. • Familiarity with delivery platforms (Uber Eats, Deliveroo, Just Eat) is a plus. What We Offer: • Competitive salary with performance-based bonuses. • Opportunity to lead and grow with a popular, fast-growing business. • Supportive work environment with professional development opportunities.

Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. What’s on offer: - Paying £11.44 per hour - Fully insured 110cc Mopeds and weatherproof equipment provided - Permanent contract - up to 5 shifts per week depending on the needs of the business. - All overtime is paid for - Opportunities to progress to Senior Driver Position - Payment every 2 weeks - Team Tips paid monthly based on how many hours you work - Refer-a-friend scheme - We’ll pay half of CBT renewals (Terms apply) - With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: - Available to work Friday and Saturday evenings (shifts finish up to 11.30pm) - 18 years and over - CBT Licence, or category A (motorcycle) licence & UK drivers licence - Working smart phone with data & good knowledge of local areas - Excellent navigation, customer service skills - Great time management Other perks include: - Free pizza on every shift - Staff parties throughout the year - Uniform and other merchandise to celebrate your milestones working with us - CBT Scheme where we pay for 50% of renewals (terms and conditions apply) - Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

Handmade Fresh Pasta restaurant Award Winning - Top 10 Best Italian restaurant in London We are an established restaurant and now seeking talented front of house manager to join our fantastic group of people! Work within a very lively and fast-paced environment, being part of an active team and interact with great local, returning customers, serving high-quality food and a unique drink offering. What We Are Looking For Team player who communicates well with all colleagues Punctual, reliable and trustworthy Sense of urgency Yes, yes, yes mentality Can do attitude Have a genuine passion for food and beverage Great managerial skills This is a fantastic opportunity for a passionate and ambitious individual to be part of a professional team working in a group that focuses on team spirit, customer service and great products, where social interactions with customers are highly encouraged. Flexible Rota, permanent contract, hourly paid, within an average of 25/35 hours a week. Opportunities to grow within the company -Meals and uniforms provided - salary plus TIPS -Flexible rota -Mostly evening shifts - Staff Discount Experience in a similar role is expected although we provide full training. Good Luck!

Yard Sale Pizza is on the search for Delivery Cyclists to join our team, working across evenings and weekends to deliver pizzas to the local residents. We have e-bikes with top speeds of 25km/h with some shops equipped with only e-bikes to ensure an efficient delivery service! We’re also offering a fantastic opportunity for cyclists to become a moped driver! You can complete a CBT course with 50% paid by the company (terms and conditions apply). Thorough training will also be provided. What’s on offer: - Paying £11.44 per hour starting from 1st April - Opportunities to progress to Senior Cyclist Position - Permanent contract - up to 5 shifts per week depending on the needs of the business. - All overtime is paid for - Payment every 2 weeks - Team Tips paid monthly based on how many hours you work - Refer-a-friend scheme - We’ll pay half of CBT for those interested to drive mopeds (Terms apply) - With our in-house Training programs you can become a manager or a pizza chef! - E-Bikes and weatherproof equipment provided Essential requirements: - Available to work Friday and Saturday evenings (shifts finish up to 11.30pm) - Must have cycling experience / love for cycling - Excellent road / navigation experience - Working smart phone with data & good knowledge of local areas - Delivery experience not essential but you must have excellent customer service skills - Team player & positive attitude - Applicants must be at least 17 years old to apply. Other perks include - Free pizza on shift - Staff parties throughout the year - Uniform and other merchandise to celebrate your milestones working with us - Hospitality Action’s Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

A barista is responsible for preparing and serving a variety of coffee drinks and beverages to customers. Here’s a detailed job description: Key Responsibilities: 1. Coffee Preparation: Brew coffee and espresso drinks according to standard recipes and customer preferences. 2. Customer Service: Greet customers, take orders, and provide recommendations based on their preferences. 3. Maintaining Cleanliness: Keep the coffee shop clean and organized, including the coffee machines, utensils, and dining areas. 4. Inventory Management: Assist in managing inventory, including ordering supplies and ensuring that all ingredients are fresh. 5. Cash Handling: Process transactions accurately using the cash register and handle cash and credit card payments. 6. Creating a Welcoming Atmosphere: Foster a friendly and inviting environment for customers, ensuring they have a positive experience. 7. Promoting Products: Upsell and promote special beverages, seasonal items, or new menu offerings. Skills Required: - Strong communication and interpersonal skills - Knowledge of coffee and brewing techniques - Ability to work in a fast-paced environment - Attention to detail and a passion for customer service This role is essential in providing a great coffee experience to customers!

Business Development Executive – Luxury Chauffeur Services Richmond, London, UK | Full-Time | Salary £34,000 - £40,000 per annum. About Us EG Chauffeurs is an award-winning chauffeur company based in London, serving HNWIs, corporate executives, private jet operators, and VIP clients across the UK. Recognised as the Best Chauffeur Company for four consecutive years (2021–2024) by the World Luxury Travel Awards, and rated excellent on Trustpilot, we pride ourselves on delivering excellence, discretion, and world-class service. As we continue to grow, we are seeking a highly motivated Business Development Executive to join our team and drive sales, build relationships, and expand our corporate and VIP client base. This is an exciting opportunity for a professional with proven track records in sales and customer service looking to develop career growth by working closely with the senior team. Your Role; As a Business Development Executive, you will be key in identifying new business opportunities, building strong client relationships, and driving revenue growth. You will focus on corporate partnerships, high-net-worth individuals, travel agencies, private jet companies, executive assistants, TMC, DMC, London hotels and industry partners who require premium chauffeur services. Duties & Key Responsibilities: - Promote our services by identifying and engaging potential corporate and VIP clients, DMCs, London hotels, private jet operators, or brokers. - Develop and nurture long-term relationships with executive assistants, PAs, travel agents, and luxury service providers in the UK and abroad. - Building strong connections with family offices, private jet companies, investment firms, and high-end travel agencies. - Represent the company at industry events, exhibitions, shows and conferences to build brand presence and attend networking events in London or abroad. - Manage inbound sales inquiries and proactively seek new business opportunities. - Work closely with marketing to execute targeted sales campaigns. - Maintain a strong understanding of industry trends and competitor offerings. - Achieve and exceed sales targets, contributing to the company’s continued success. - Reporting to the managing director or any other company superiors during your employment. What We’re Looking For: - Well-spoken individual and fluent in the English language. - Proven experience in business development or sales, ideally within luxury travel, hospitality, or corporate services. - Strong networking and relationship-building skills with decision-makers. - Excellent communication and negotiation skills - Self-motivated, results-driven, and able to work independently - A passion for luxury services and high-end client experiences Work Experience and Educational Background Work Experience: - Minimum two consecutive years of proven work experience in business development, sales, or client relationship management within the luxury chauffeur, corporate travel, or hospitality sector. Educational Background: - A degree in Business or Related Fields such as: - Bachelor of Business Administration (BBA) - Sales & Marketing - Luxury Brand Management - Hospitality & Tourism Management - Professional Certifications (Optional but Beneficial): - Chartered Institute of Marketing (CIM – UK) - Certified Business Development Professional (CBDP) - Luxury Sales & Relationship Management Courses. What We Offer: - Competitive salary based on experience - Discretionary yearly bonus based on your performance - All the tools, budget and support from the senior team for you to thrive at your job - Workplace pension scheme (this is optional) - Employment contract and paid holidays - Flexible working hours. Some days you can work remotely - Opportunity to work with an award-winning luxury brand - A dynamic and supportive team environment - Career growth opportunities in a fast-growing company - Fitness membership If you are a results-driven sales professional passionate about cars, luxury ground travel and customer service, we’d love to hear from you. Please note that only successful applicants will be contacted for an interview. No agents or recruitment agencies please.

A Sales Administrator in the education department plays a crucial role in supporting the sales team and ensuring smooth operations. Here are some key responsibilities and skills required for this role: Responsibilities: Managing Schedules: Coordinating and managing the schedules of the sales team to ensure timely meetings and appointments. Creating Sales Documents: Preparing sales documents, proposals, and presentations to support the sales process. Updating Customer Records: Maintaining and updating customer records in the database to ensure accurate and up-to-date information. Handling Inquiries: Serving as a point of contact for customers with queries about products, orders, and deliveries. Supporting Sales Representatives: Providing administrative support to sales representatives to help them meet their sales targets. Coordinating Logistics: Ensuring the smooth delivery of products and services by coordinating with logistics teams. Managing Office Supplies: Keeping track of office supplies and ensuring that the sales team has the necessary materials to perform their tasks. Skills: Excellent Communication: Strong written and verbal communication skills to interact effectively with customers and team members. Organizational Abilities: Ability to manage multiple tasks and prioritize effectively to ensure smooth operations. Attention to Detail: Accuracy in data entry and record-keeping to maintain reliable customer information. Proficiency in Software: Familiarity with Microsoft Office and other relevant software for creating documents and managing records. Customer Service Orientation: A focus on providing excellent customer service and resolving issues promptly. Problem-Solving Skills: Ability to address and resolve operational issues that may arise during the sales process.

About Us Jamavar is a celebrated Michelin-starred restaurant located in the heart of Mayfair, known for offering an exceptional dining experience that showcases the richness and diversity of Indian cuisine. We pride ourselves on delivering world-class service to every guest who walks through our doors. The Role We are looking for a highly professional and personable Experienced Receptionist to join our dedicated team. The ideal candidate will play a key role in creating unforgettable first impressions and ensuring the smooth flow of day-to-day operations. Key Responsibilities: - Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated. - Efficiently manage reservations using OpenTable booking system, ensuring a smooth and organised flow of guests. - Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively. - Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring a seamless service. - Resolve any guest issues or complaints with poise and professionalism, striving to exceed customer expectations. Qualifications: - Previous experience as a receptionist in a high-end restaurant. - Proficiency in using OpenTable booking systems is essential. - Excellent verbal and written communication skills, with a strong command of the English language. - A passion for delivering exceptional customer service and creating unforgettable guest experiences. - Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment. - Professional appearance and manner, reflecting the upscale nature of our restaurant. What We Offer: - The opportunity to work in a highly respected, Michelin-starred restaurant. - Continuous training and development to enhance your career in the hospitality industry. - Employee discounts that open the door to some of the most prestigious restaurants If you believe you have the skills and experience required to excel in this role, we would love to hear from you!

Summary Key Responsibilities: 1. Customer Service: Greet and welcome customers warmly, ensuring a positive dining experience. Take food and beverage orders accurately, ensuring customers understand the menu, including Turkish dishes and specialities. • Provide recommendations and explain traditional Turkish dishes to customers unfamiliar with the cuisine. 2. Order Handling: Communicate orders clearly to the kitchen staff, ensuring any special dietary requests are relayed. Deliver food and drinks promptly and ensure all orders are correct. 3. Menu Knowledge: Develop a deep understanding of the menu, including Turkish ingredients, preparation methods, and cultural significance. Answer customer questions about Turkish cuisine and beverages such as Turkish tea, coffee, and raki. 4. Dining Experience: Maintain clean and organized tables, including resetting and restocking when necessary. Address any customer concerns or complaints professionally and escalate them to the manager if needed. Handle payments, issue bills, and provide receipts accurately. 5. Team Collaboration: Work closely with other waitstaff, kitchen staff, and management to ensure smooth service. Assist in setting up the dining area and preparing for events or busy periods. Qualifications: Prior experience as a waiter/waitress is preferred but not mandatory. Proficiency in Turkish (speaking, reading, and writing) is strongly preferred Basic understanding of Turkish culture and cuisine is an advantage. Skills Required: Excellent communication and interpersonal skills, with a friendly and professional demeanor. Ability to multitask and work in a fast-paced environment. Strong attention to detail to ensure accurate order-taking and delivery. Team player with a positive attitude and willingness to assist in other areas when needed. Working Conditions: Flexible working hours, including evenings, weekends, and holidays. Standing and walking for extended periods. Interaction with diverse customers, including Turkish-speaking patrons.

As a Front of House/Kitchen Assistant at our restaurant/ takeaway, you will play a pivotal role in ensuring the smooth operation of both the kitchen and customer service areas. Your dedication to maintaining high-quality food preparation standards and creating a welcoming atmosphere for our customers is essential to our success. Key Responsibilities: Front of House: • Greet customers with a warm and friendly demeanor. • Take orders accurately and efficiently, ensuring special requests are noted. • Maintain a clean and organized front of house area, including dining and service areas. • Assist customers with inquiries, provide menu recommendations, and ensure their satisfaction. • Handle customer payments and transactions with precision. • Uphold excellent customer service standards and address customer concerns professionally. • Collaborate with kitchen staff to ensure timely food preparation and delivery. Kitchen: • Ensure food safety and sanitation standards are met at all times. • Maintain kitchen equipment and utensils in good working condition. • Assist in inventory management and restocking supplies as needed. • Work closely with the kitchen team to coordinate orders efficiently. Qualifications: • Minimum of 3 years of experience in both front of house and kitchen roles. • Demonstrated ability to multitask in a fast-paced environment. • Excellent communication and interpersonal skills. • Strong attention to detail in both food preparation and customer service. • Knowledge of food safety and hygiene practices. • Ability to stand for extended periods and lift moderately heavy objects. • A positive and outgoing personality with a commitment to excellent service. If you are a passionate individual with extensive front of house and kitchen experience, we encourage you to apply for this exciting opportunity. Join our team and contribute to delivering exceptional service and delicious cuisine to our valued customers. There are the shift below that’s needed but can change Shift starts from 4pm - 11pm weekday Thursday - Saturday Sunday 12 pm- 9pm Payment is paid per month Salary: From £13.00 per hour

We are looking to add a member to our fast-growing team! The Guest Experience Executive role is a fast-paced one. You'll be working along with the rest of the team to ensure that the properties we manage are well looked after and that our guests have a great experience during their stay. What's the Guest Experience Manager role about? - Checking in guests: Meet our guests on their arrival and have a chat with them. Where are they from, what brings them to London, what are your favourite restaurants in the area... Show them how everything works and be there for them if they have any requests. - Communicate with guests: Both through e-mail and phone calls, you will be in constant touch with our guests from Airbnb, Booking, Expedia, VRBO... We're present in all of the major OTAs and some niche ones! - Upping your tech skills: At Nestor, we are tech-oriented - you will be using different tools and will have to learn processes that will test you! - Staying active: Different properties at different locations - get your steps in effortlessly! 24.000 / year - 33 days off per year + your birthday (34) Department: Reservations Customer Service Reception Telephone Operator About you - Applicants that would like to have a career in hospitality and grow within the company - Second language is a plus, but not a requirement - Computer skills is a must - Very well-written and spoken English - Able to work weekends Language required: English. The company Nestor is a rapidly growing hospitality management company renowned for providing exceptional short-term rental experiences across a diverse portfolio of properties. With a focus on delivering unparalleled comfort, convenience, and personalised service, Nestor caters to travelers seeking the comforts of home during their journeys. From luxurious apartments to cozy cottages, we offer a wide range of accommodation options to suit every preference and budget. Backed by a team of dedicated professionals committed to excellence, we ensure seamless stays for guests, while also maximising returns for property owners through effective management strategies. Embracing innovation and a customer-centric approach, Nestor sets the standard for quality and reliability in the hospitality industry. Join us in redefining hospitality and making every stay unforgettable.

Assistant Manager Victorian London Pub The Square Tavern, Euston, London NW12PE Salary package of up to £33,000 per annum package plus, earn more with tips. For a successful application, you should either have prior management experience in a busy, fast-paced environment, or demonstrate a strong desire to lead your own team. We are recruiting for a career-focused and enthusiastic Hospitality Professional who wants to work for an inspiring and ever-evolving company working directly with the owners of the venue. From that first smile on arrival to the last wave out of the door, an Assistant Manager ensures all our guests have a positive drinking and dining experience. What makes you a brilliant Assistant Manager… You’re an experienced, inspirational leader who cares passionately about creating a positive environment for your customers and your team - You know how to maximise commercial opportunities and you support your General Manager in controlling the business, ensuring it’s profitable at all times - You will competently assist the General Manager in the planning, organisation and management of the pub activities - You will focus on the development of staff to deliver outstanding hospitality and high customer service standards - You will deliver on The Square Tavern’s values and proactively lead our business objectives to help to achieve the company’s overall aim of ‘operational excellence’ What’s in it for you… - Closed on Sunday’s! We’re currently not open Sunday’s and with a flexible rota, there’s opportunities to have weekends off. - A company culture to get excited about – empathetic and supportive, personal development plans, having a voice, and a focus on you having a work/life balance - Excellent training and professional development, including achieving a L4 Management & Leadership Diploma, up to L3 Health & Safety, L3 Food Safety, Practical Training Skills, Personal Licence, First Aid...and much more - Working directly with the owners, there’s great career development with guaranteed opportunities for progression to Deputy and then, General Manager and flexibility to move within the group - Thoughtful shift patterns for that work/life balance - Team building events, inspiring industry days out, trips to vineyards and Gin distilleries etc...all to celebrate success - Employee of the month - win a £50 voucher - NEST pension contributions and 28 days holiday pay The Square Tavern’s success has been firmly built through its people. We provide a culture where everyone is given the opportunity to meet their potential, and develop their behaviours, skills and knowledge through our Training Academy. Developing leadership competencies that enable individuals to grow, is how we are able to deliver our high standards of food and drink service. We embrace diversity and equality in a serious way. The more inclusive we are, the better our workplace will be.

The Floor and Service Manager at Crate Bar & Pizzeria is an important role within the Bar & Pizzeria leadership team. You will champion customer experience and uphold high standards of service in the front of house team. There will be an element of training facilitation built into this role, in order to provide support to the front of house team during shifts, and lead continuous team training sessions. The ideal candidate will be someone who embodies great hospitality, and enjoys working as part of a team. We are looking for an individual who enjoys training and is able to motivate others in delivering excellent customer service. You’ll be reporting to the Venue Manager, and working closely with the People and Comms Manager. Day-to-day you will manage and lead supervisors and front of house team members to ensure high standards of service are upheld at all times. The job will be based in our bar in Hackney Wick. This is a full time position (40 hours) with variable shift patterns. You will also have the opportunity to take opt in to our four-day work week trial. Key Responsibilities: - Running and upholding customer service training, product training and assisting with new employee onboarding. - Leading floor and service training including training of new starters. - Work closely with the Venue Manager in maintaining operational performance of our POS systems to maximise efficiency of service. - Work with Venue Manager and on project teams on revenue driving initiatives. - Liaise with the events team to ensure events are thought through from a customer perspective. - Liaise with the bookings team to ensure all bookings and private hires receive a high level of service and attention, including supporting Host team members in their roles. - Shift management including providing support to supervisors, and liaising with supervisors and managers to ensure all on shift tasks are completed. - Maintaining high levels of hospitality and cleanliness on the floor at all times. - Proactively responding to customer complaints and feedback - both during shifts and via emails. - All duty management responsibilities including opening and closing the venue. Benefits - Opportunity to take part in our four-day week trial, which began in November for an initial period of 6 months. - Free staff meal and a drink when working on site, plus free coffee, fruit, and staff soft drinks fridge. - Generous staff discount package across the whole building (Crate & Silo). - A summer and winter whole-building staff party. - Cycle to work scheme. - Career development opportunities. - Employee assistance program.

please leave your number in the chat if you are interested in applying so I can contact you. We are looking for enthusiastic and customer-oriented individuals to join our dessert shop team. As a team member, you will be responsible for creating a welcoming environment for customers, preparing and serving delicious desserts, and ensuring that all aspects of the shop run smoothly. Whether you're making mouth-watering treats or providing excellent service, you'll play an essential role in ensuring our customers have a memorable experience. Key Responsibilities: Customer Service: Greet customers warmly and assist them with their dessert choices. Provide exceptional service to create a positive and memorable customer experience. Dessert Preparation: Prepare and assemble a variety of desserts (cakes, cookies, ice cream, pastries, etc.) following recipes and ensuring consistency in taste and appearance. Cleaning & Maintenance: Maintain cleanliness and organization of the shop, including cleaning counters, equipment, and dining areas. Cash Handling & Register Operation: Accurately process customer orders, handle cash, and use the point-of-sale system to complete transactions. Stock Management: Assist in restocking ingredients and supplies as needed. Ensure that inventory is kept at optimal levels for smooth operations. Team Collaboration: Work closely with other team members to ensure efficient operations and excellent service. Qualifications: Experience: Previous experience in dessert industry is desired. Skills: Strong communication and customer service skills. Ability to multitask and work efficiently in a fast-paced environment.

About Us: Gunpowder Restaurants bring bold flavors and innovative cocktails to the table, creating a dynamic dining experience that blends tradition with modernity. Our bar is at the heart of our guest experience, serving creative drinks with precision and flair. Job Description: We are looking for passionate and skilled bartenders to join our team. You’ll be responsible for crafting exceptional cocktails, providing outstanding service, and ensuring a vibrant atmosphere at the bar. If you have a love for mixology, a strong work ethic, and a knack for hospitality, we want to hear from you! Key Responsibilities: • Prepare and serve a variety of cocktails, spirits, wines, and non-alcoholic beverages. • Engage with guests to provide an excellent and memorable bar experience. • Maintain cleanliness and organization of the bar area. • Ensure compliance with health and safety regulations. • Assist in inventory management and stock rotation. • Work collaboratively with the team to uphold the restaurant’s high standards. What We’re Looking For: • Previous bartending experience in a high-paced environment. • Strong knowledge of classic and contemporary cocktails. • A passion for hospitality and customer service. • Ability to multitask and work well under pressure. • A positive attitude and a team-oriented mindset. • Must be of legal age to serve alcohol. What We Offer: • Competitive salary and tips. • Training and career growth opportunities. • A lively and supportive team culture. • Staff discounts and perks. Ready to shake things up with us? Apply now and bring your talent behind the bar at Gunpowder Restaurants!

Birley Bakery is the newest opening from entrepreneur Robin Birley, owner of private member’s clubs 5 Hertford Street & Oswald’s. Birley Bakery is located in Chelsea Green, London and has a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream. We are currently looking for a Barista to join our Birley Bakery team. The additional benefits for Barista are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The working hours: - Full-time position 42.5 hours a week on a rota basis - Hours ranging between 6am-8pm (Monday- Sunday) The responsibilities of the Barista are: - Prepare, serve coffee and beverages - Opening & Closing responsibilities - Taking orders and handling the till - Clearing tables and serving customers - Stock rotation & management - Customer order management The Experience & Qualifications required of our Barista are: - Experience of working in a luxury hotel, restaurant or private member’s club advantageous - Strong customer service experience - To work as an effective part of a team - Excellent communication skills - Experience as a barista is desirable If you feel that you have the experience and skills to join us as Barista at Birley Bakery then apply by forwarding your up to date CV together with a covering letter to the link below.

Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As a Hostess, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: - Greet guests with a warm and professional demeanour, ensuring a positive first impression. - Manage reservations, seating arrangements, and guest flow to optimize the dining experience. - Handle phone and email inquiries, providing accurate information and assisting with bookings. - Work closely with the front-of-house and management team to ensure seamless service. - Maintain an organized and efficient reception area. - Assist with special requests and accommodate guest needs whenever possible. About you: - Previous experience as a Receptionist or Host in a high-quality hospitality environment. - Exceptional customer service and communication skills. - Strong organizational skills and attention to detail. - Ability to multitask and remain calm under pressure. - A team player with a positive and proactive attitude. - Proficient in utilizing the Seven Rooms booking system. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - Staff meal during your shift. - Increased holiday entitlement after three years employment. - Enhanced parental leave (after one year’s employment). - Sabbaticals (after three years employment). - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

We are a small family business looking for the hardest thing to find these days, a hard working honest person. Driving license and right to work in UK it's a must. We are seeking a dynamic and results-driven B2B Sales Representative to join our team in the stone industry. The ideal candidate will be responsible for driving sales, building relationships, and developing new business opportunities within the construction, architectural, and design sectors. Key Responsibilities: • Business Development: Identify and pursue new business opportunities by targeting key accounts within the construction, architecture, and design industries. • Sales Strategy: Develop and execute sales strategies to meet and exceed monthly and quarterly sales targets. • Client Relationship Management: Build and maintain strong relationships with current and prospective clients, offering tailored solutions to meet their stone product needs. • Product Knowledge: Stay up to date with the latest stone products, trends, and industry developments to provide expert advice and recommendations to clients. • Negotiations & Contract Management: Lead negotiations, draft quotes, and finalize contracts to secure business deals. • Customer Service: Provide exceptional post-sales support, ensuring customer satisfaction and addressing any issues or concerns. • Market Research: Conduct market analysis to understand industry trends, competitive landscape, and customer demands. • Reporting: Maintain accurate records of sales activities, customer interactions, and market trends in CRM software. • Collaboration: Work closely with marketing, logistics, and production teams to ensure smooth order fulfillment and product availability. Qualifications: • Proven experience in B2B sales, preferably in the stone, construction, or building materials industry. • Strong understanding of stone products, applications, and market dynamics. • Excellent communication, negotiation, and interpersonal skills. • Ability to develop and maintain long-term customer relationships. • Results-oriented with a strong focus on achieving sales targets. • Ability to work independently as well as part of a team. • Bachelor’s degree in Business, Marketing, Construction, or related field (preferred). Preferred Skills: • Knowledge of stone sourcing, supply chain management, and production processes. • Experience working with architects, contractors, and designers. If you’re passionate about sales and the stone industry, and are looking to make a significant impact within a growing organization, we encourage you to apply!

Position Overview: We are seeking a proactive Customer Success Executive to join our Servicing Team. This role is ideal for a confident and sociable individual with a strong understanding of insurance policies and client needs. You will be responsible for managing policy renewals, identifying opportunities for cross selling, and conducting interim check-ins to ensure our clients receive a 5-star service. Key Responsibilities: Client Management: Build and maintain strong relationships with clients, ensuring their insurance needs are met effectively. Policy Reviews: Conduct thorough policy reviews at renewal, aligning coverage with evolving client requirements. Cross-Selling: Identify and confidently recommend additional insurance solutions that add value to the client. Proactive Engagement: Reach out to clients at key touchpoints throughout their policy term to ensure satisfaction and address any gaps. Service Excellence: Uphold Fuelled’s high standards of customer service, acting as a trusted advisor to clients. Collaboration: Work closely with internal teams to deliver seamless client experiences. Experience 2+ years experience in a customer service or sales role within insurance Excellent verbal and written communication skills Confident phone manner A passionate problem-solver Excellent organisation skills Self-motivated – can work alone and as part of a team Willingness to learn and adapt in a dynamic business environment Tech-savvy Job Types: Full-time, Permanent Pay: £23,000.00-£30,000.00 per year Additional pay: Bonus scheme Commission pay Benefits: Working for a B-Corp organisation Canteen Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking Schedule: Monday to Friday

Calling all underpaid undervalued high performers in the optical world. Eyecloud Harlesden is on the lookout for a new Dispensing Manager to lead by example with Exceptional Customer Service and sales skills. We want to do give our patients the opportunity to improve their quality of life and we don’t oversell or undersell. We are also extremely passionate about myopia management and making it affordable and accessible tomorrow more children.

We are looking for a passionate and experienced Restaurant Manager to join our team and lead our operations to the next level! Location: [Mill Hill London] Salary: Competitive (Based on Experience) Key Responsibilities: • Oversee daily restaurant operations and ensure smooth service. • Manage and train staff to provide excellent customer service. • Monitor inventory, stock, and supplies. • Handle customer feedback and resolve issues professionally. • Implement health and safety regulations. • Ensure a high standard of cleanliness and presentation. • Work with the kitchen team to maintain food quality and consistency. • Drive sales, promotions, and business growth. Requirements: • Proven experience as a Restaurant Manager or similar role. • Strong leadership and team management skills. • Excellent communication and organizational abilities. • Ability to work under pressure and solve problems efficiently. • Knowledge of health and safety regulations in the hospitality industry. What We Offer: • Competitive salary based on experience. • Positive and supportive working environment. • Opportunity for growth and career development. If you have a passion for hospitality and leadership, we would love to hear from you!

Warehouse Manager A.S.Handover Ltd. is a long standing British brush making business located in Hertfordshire, with a fully remote sales and management team spread across the UK. Established 75 years ago, we take pride in hand making professional quality brushes at our workshop in Welwyn Garden City. We also specialise in supplies for gilders, signwriters, pinstripers, specialist decorators, artists and a wide range of other craftspeople working in stained glass, graining, marbling, stencilling, theatrical make-up, picture restoration, scenic painting, coach painting and a host of other skills. Our wide range of products is used by the country’s finest craftsmen in museums, film studios, stately homes and the Houses of Parliament. Our loyal customers range from independent decorators through to the royal household at Buckingham Palace. Our warehouse ships our products worldwide and we pride ourselves in our use of and research into eco-friendly packaging, excellent customer service and knowledge of shipping routes and restrictions. Handover has recently become an employee-owned trust (EOT) company, meaning there is the possibility to be involved more closely with the running of the company, should you wish. As an employee-owned trust (EOT) company, we foster a collaborative and empowering work culture. Position: Warehouse Manager About the role: We are seeking a versatile and motivated individual to fill a new role of Warehouse Manager in our warehouse location in Welwyn Garden City. This position requires a combination of responsibilities involving warehouse operations, staff management and building management. We are looking for an individual who has an interest not only in the role, but in learning about our products and traditional crafts. Hours: Full time (Monday- Friday - 40 hours per week) Starting wage: £13.50 - £13.87 p/h depending on experience, with inflation and performance based pay increases possible Contract: Permanent following a 3 month probationary period Reporting to: Remote General Manager Job Requirements: - 1+ years experience in warehouse management or similar role - Dangerous Goods qualifications or experience preferred but not necessary - Must be able to work in Welwyn Garden City - Responsible and reliable - Strong communication skills - Experience in managing staff - Knowledge of or experience in health and safety guidelines - Excellent organisational skills and ability to work in a fast-paced environment. - Can pick up and adapt to new tasks and environments quickly - Computer literate, including knowing or learning how to use hardware (scanners,etc) and relevant software programs, such as our warehouse management system Orderwise (training will be provided) Key Responsibilities: Team: - Management of staff - you will have a small team that needs to be run efficiently - Collaborating with team members and management to improve warehouse processes and efficiency - we welcome new ideas and you will have the freedom to implement them - Ensuring staff follow rules and undertake any training required of them where necessary Building: - Main keyholder - Building management (Fire Safety, Health and Safety inspections, organising waste removal, utilities, etc) - Maintaining a clean, organised, and safe warehouse environment Dispatch: - Overseeing logistics of receiving, warehousing and dispatch operations - Accurate and timely picking, packing, and shipping of customer orders - Dispatch of dangerous goods - qualifications preferred but not necessary as we will provide training Stock: - Receiving, inspecting, and organising incoming shipments including product returns - Use of our inventory management system Orderwise to track stock levels and keep locations organised - Overseeing and conducting regular stock checks and stock rotation to ensure minimise discrepancies and wastage - Placing orders for warehouse supplies such as packing materials, etc - Overseeing the decanting and labelling of products - training will be provided - Reporting stock issues to the General Manager Benefits: - Competitive salary with performance / experience based increases available - Opportunities for professional development and advancement within our employee-owned company - A chance to be a part of our newly employee-owned company and to input ideas and offer suggestions into how we run things - A creative and supportive work environment in a small business - Employee discounts on our art supplies and materials - Tax free bonuses in line with EOT guidelines (TBC) This role offers an exciting opportunity for someone looking to work in a dynamic environment that involves both warehouse operations and manufacturing processes. The successful candidate will play a vital role in ensuring efficient operations and contributing to the overall success of the organisation. To apply, please submit your CV and a short email highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application. NB: applications may close sooner if we find the right candidate. A.S. Handover Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

We are seeking a versatile and dynamic individual to join our team at Rosemay Boutique Hotel. This role involves responsibilities in Front Office, Café Serving, and Housekeeping. If you're someone who enjoys variety and providing excellent customer service, this could be the perfect opportunity for you. Key Responsibilities: Front Office: Managing guest check-ins/outs, answering inquiries, and handling reservations. Café Serving: Assisting in the café by serving breakfast and light meals to our guests. Housekeeping: Ensuring guest rooms and common areas are clean, tidy, and well-maintained. Key Skills Required: Customer Service: A warm and welcoming approach with excellent communication skills to ensure guest satisfaction. Previous working experience in the hotel is desirable Multitasking: Ability to handle different tasks efficiently, from reception duties to serving in the café and housekeeping. Attention to Detail: Ensuring rooms are impeccably clean, café services run smoothly, and guest experiences are memorable. Teamwork: Comfortable working with a small, close-knit team across departments. Adaptability: Flexibility to work in various roles as required, with shift hours across mornings, afternoons, and weekends. Requirements: Previous hotel / hospitality experience in Front Office, Café/Restaurant service, and Housekeeping roles. Friendly, professional demeanour with a positive attitude. Flexibility to work various shifts, including weekends and holidays. Why Join Us? Be part of a boutique hotel with a friendly and supportive team. Gain experience across different departments, building a variety of skills. Competitive part-time salary and staff benefits. To apply, please submit your CV and a brief cover letter explaining why you’re the perfect fit for this role.

Oita Soho is a vibrant and busy restaurant located in the heart of Chinatown. We pride ourselves on delivering exceptional dining experiences to our customers, and we are looking for a dedicated and skilled Assistant Restaurant Manager to assist the Restaurant Manager in the daily operations of our restaurant. The successful candidate will play a crucial role in ensuring the smooth running of the shop floor, managing administrative tasks, and maintaining high standards of customer service. Key Responsibilities: - Assist the Restaurant Manager in overseeing daily operations and ensuring a seamless customer experience. - Perform administrative tasks including HR duties, bookkeeping, payroll processing, and managing take-away platforms. - Handle hiring processes, including interviewing and onboarding new staff members. - Maintain accurate records and manage restaurant numbers and financial data. - Support in inventory management and ordering supplies. - Ensure compliance with health and safety regulations. - Address customer inquiries and resolve issues promptly. - Lead and motivate the team to deliver exceptional service. Requirements: - Minimum of 2 years of experience in a similar role within the hospitality industry. - At least 1 reference from a previous employer. - Proficiency in MS Office, including Microsoft Word and Excel. - Strong organizational and multitasking skills. - Excellent communication and leadership abilities. - Ability to work flexible hours, including evenings and weekends. - A proactive approach to problem-solving and a keen eye for detail. What We Offer: - Competitive salary based on experience. - Opportunities for career advancement within the company. - A supportive and friendly working environment. - Employee discounts on meals. - Ongoing training and development opportunities.

Les 100 Ciels, 'the hundred skies', offers versatile clothing in high quality yarns; with Cashmere as the core of the collection. Les 100 Ciels epitomises relaxed luxury and are looking for dedicated Sales assistants to join the team to represent the brand (multiple locations within central London). Immediate start, full time role The role will involve: - Providing exceptional customer service, in line with the brand's values and ethos. - Processing customer orders in store - Ensuring daily sales targets are met - Maintaining the weekly update of store Visual displays - Managing store inventory - Maintaining shop cleanliness Committed candidates who are interested in working on a personal, direct basis with customers, and want to be part of a growing brand should apply. Immediate start.

Are you ready for an exciting new experience in the heart of London? We're thrilled to introduce a delightful coffee shop, bringing the rich flavours and warm hospitality of the Mediterranean straight to the city. This isn't just any coffee shop; it's a taste of the Mediterranean with every sip and bite. Join us and be part of a unique and charming coffee experience that promises to captivate and delight Overall Purpose of the Role: You will be providing excellent customer service as well as being a team player. The role will require you to assist and serve customers according to demand. You will be responsible of operating the coffee machine, till and keeping the department restocked and tidy. This role requires you to be a responsible, proactive, and hands-on individual, always ready to help and contribute to the team's success. Key Responsibilities and duties: · Welcoming and serving customers · Operating the coffee machine · Preparing various coffee-based beverages, including espressos, lattes, cappuccinos, and specialty drinks · Making recommendations from the menu to the customers · Adhering to the Health & Safety procedures · Ensuring the coffee shop is clean and tidy at all times · Re-stocking and maintaining the quality of displays and labels · Performing Ovis serving standards for every customer · Following the shift timetable and cleaning rotas · Ensuring fridges behind the bar are filled and expiry dates are checked (following FIFO) Performing regular deep cleaning of the coffee machine Additional Responsibilities: · Attending training courses and meetings as required · Taking on additional tasks as requested by the Line Manager (i.e., assisting customers on the shopfloor, operating as check out when not busy in order to support smooth operation) Skills and knowledge: · Previous experience in a similar role is a must · In-depth knowledge of coffee origins and flavor profiles · Ability to create consistent and balanced coffee beverages · Experience with espresso machine troubleshooting and maintenance · Skill in managing coffee inventory and freshness · Familiarity with various brewing methods · Outstanding communication skills · Fast learner; you will need to know the menu so you can make recommendations · Able to manage stressful situations and remain calm · Passionate/proud about the brand · Positive attitude Job Types: Full-time, Part-time Work Location: In person

Looking for an Assistant Manager and Supervisor for our Restaurant Osteria Fiorentina at Chelsea SW10. The main function of an Assistant Manager is to oversee staff, ensure that business operations run smoothly and handle escalated customer queries and grievances. In addition, Assistant Managers take over the duties and responsibilities of the General Manager in the event of their absence. Their typical day-to-day duties include: - Organising team schedules, - handling staff issues and authorising vacation annual and sick leave - Interviewing, hiring and training new employees - Evaluating employee performance and providing training and guidance as needed. - Ensuring that employees follow company policies, as well as health and safety regulations - Ensuring a high and consistent standard of customer service Supervisor will be responsible for managing the workflow of the team by assigning tasks, supporting staff, monitoring results and reporting to senior management. You will contribute to the efficiency of the restaurant by reviewing and improving processes and setting targets for the team. Full time position both of them . Assistant Manager salary up to £40K per year based on experiences plus bonus Supervisor Up to £15 per hour based on experiences. You must have experiences in the same position or similar

We are looking for experienced full-time Waiters/ Waitresses, who can always put a smile on customers' faces and love working with fresh, wholesome produce. At Granger & Co we are different here's what we give our staff: - Exceptional Monthly incentives - Training with our suppliers and our fantastic People Development Manager – offering both support and guidance - An extra day of holiday for every year of service after two years of working with the company - A real work-life balance – healthy minds & healthy hearts! - English courses provided – we support everyone - All meals are included when you are at work, which are fresh and wholesome - 50% staff discount for you to use within all five of our excellent restaurants Experienced wait staff are what we’re gunning for but we also value: - Natural talent – we want people-people - An inspiring waiter or waitress who raises the bar in customer service - A passionate approachable individual Across all five of our restaurants we demonstrate a family approach to nurturing our staff and wanting to see them progress and succeed in our business. We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you!

The Crown - Bow We are looking for a motivated & experienced Assistant Manager to join and lead our team in our local, food focused pub. As the successful Assistant Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us. What We Offer Our Assistant Managers: Access to our Career Pathway and training and development courses Up to £14.5 per hour including service charge 28 days holiday per year Flexible working hours / 40-45h per week including weekends and bank holidays 20% discount in all Young’s pubs and hotels Share Save Scheme Company Pension Scheme The Crown - Bow A gorgeous pub opposite the gates to Victoria Park, just a short stroll from London Fields. You are spoilt for choice at The Crown with the pub spanning over two floors and a beautiful terrace overlooking Victoria Park. The Chefs offer a tasty selection of British seasonal, homemade dishes available from brunch to Sunday lunch. There’s so much choice at the bar from real ales, craft beers and spirits to a vast wine list. A great local where that personal touch in service makes us stand out from the rest.

Les Filles Cafe in London is seeking a friendly, motivated, and experienced Barista to join their team. The ideal candidate will have a passion for coffee and providing exceptional customer service. This role involves preparing and serving a variety of coffee drinks, maintaining a clean and welcoming environment, and ensuring customer satisfaction. Key Responsibilities Customer Service: Greet customers warmly and assist them in selecting beverages and food items. Provide information on the menu, answer questions, and handle special requests. Drink Preparation: Prepare and serve a wide variety of coffee and tea drinks, including espresso-based beverages, drip coffee, and specialty drinks, following recipes and presentation standards. Equipment Maintenance: Operate and maintain coffee-making equipment, such as espresso machines, grinders, and brewers, ensuring they are clean and in proper working order. Food Handling: Prepare and serve light food items such as pastries, sandwiches, and salads, adhering to health and safety regulations. Cash Handling: Accurately process transactions using the POS system, handle cash and credit card payments, and maintain a balanced cash drawer. Cleanliness: Maintain a clean and organized workspace, including the coffee bar, seating area, and restrooms, performing regular cleaning tasks as per the cleaning schedule. Stock Management: Monitor inventory levels and restock supplies as needed. Inform the manager of low stock levels and assist with inventory counts. Team Collaboration: Work effectively with other team members to ensure smooth operations, communicating openly and contributing to a positive work environment. Qualifications: High proficiency in operating coffee equipment. Strong customer service skills with a friendly and approachable demeanor. Ability to multitask and work efficiently in a fast-paced environment. Good communication skills and the ability to work as part of a team. Basic knowledge of coffee brewing techniques and various coffee beans and blends. Attention to detail, reliability, punctuality, and a positive attitude. Physical Requirements: Ability to stand for long periods, lift up to 25 lbs, and perform repetitive tasks. Employment Details: Position: Full-time Salary: £12-14/ hour Location: 27 craven terrace, w23el Start Date: Immediate Les Filles Cafe is a family-run establishment offering healthy and nutritious meals alongside excellent coffee. They focus on high-quality dishes using premium and well-sourced ingredients. If you are passionate about coffee and customer service, this could be an excellent opportunity for you.