Offres telephone operator à Royaume-Uni

Role: IT Support Analyst Location: Hampstead, North London/ Remote Working Salary: Up to £35k depending on experience Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey. About the role: The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy. You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: • Daily management of support tickets, • Daily Checks, • Compiling reports/ ad-hoc reports, • Resolving tickets to SLA, • On-site equipment sign-off, • Ability to coordinate across teams, working closely with peers to deliver on SLA’s, • Advanced skills in troubleshooting and analysis, networking, applications and systems, • Proactively contacting clients, contractors and stakeholders as a part of incident management, • Troubleshooting hardware\software issues, • Management of 3rd party suppliers, • Escalation of issues to the 2nd/ 3rd line support operatives, • Analysis and monitoring of site data feeds across various platforms, • Responding to daily client email/telephone support requests and queries, • Commissioning of new sites and solutions, • Analysis of site data including visits, vehicle movements, permits and potential offenses, • Provision of remote assistance to field service engineers Personal Qualities: • Self-motivated with the ability to work under your own initiative, • Ability to work within a team environment, • Effective communication skills, • Enthusiastic with a positive attitude, • Versatile and eager to adapt and learn new skills Technical skills: • Understanding of Windows operating systems from XP onwards, • Understanding of network topology and communication services, • Proven methodical approach to fault diagnosis, • Previous experience within an IT support environment Desirable: • Knowledge of ANPR or CCTV cameras and/ or the parking industry, • ANPR, • Scripting, • Monitoring Tools, • Networking Benefits for all GroupNexus employees includes: • Generous holiday allowance + bank holidays, • Well-being support, • Cycle to work scheme, • EV salary sacrifice, • Day off for charity work, • Hybrid working, • Company and team social events If this role sounds of interest, then we would LOVE to hear from you! Please reach out to Rachael Newsham for more information or for an informal chat about how GroupNexus might be the next career move for you. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of GroupNexus’ recruitment team who will work with you to provide any reasonable adjustments as required. We are an equal opportunities employer and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

GLL is looking for a Senior Library Assistant to join its Outreach Library team based in Eltham Library. This is a part time opportunity (17.5 hours a week). If you have the skills, ambition and experience to work as part of this team, which takes the library service to local people and communities there's never been a more exciting time to join us. In this role, you’ll adapt to, and acknowledge, the diversity of our customers and their requirements. You will be visiting housebound customers in their own homes, residential care homes as well as schools and nurseries, you’ll be visiting people of all ages and backgrounds and need to make them feel at ease. You may be lone working when out in the community. Your passion for libraries and community engagement will be apparent as you help people continue to have access to the library service. What you’ll do: • Prepare reading/listening choices for customers and deliver to their homes, school or nursery using rotas as allocated, observing the Road Traffic Acts and any instructions given by the police and traffic wardens, • Be responsible on a day to day basis for the serviceability and security of the vehicle in accordance with GLL driving policies, carrying out routine safety and maintenance checks on the vehicle before taking out on the road, report on the van’s apparent condition and reporting any defects, • Assist the public in person and by telephone, in a helpful and courteous manner in accordance with GLL customer care policies, • Keep up to date with and understand the duties and responsibilities of the role in line with the Children’s Act 2004, in relation to child protection and safeguarding children, young people and vulnerable adults. Ensuring any cause for concern is discussed with the line manage immediately, • Carry out all duties with due regard for Health and Safety requirements and regulations, and GLL’s Society Customer Care Charter and Equal Opportunities Policy As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else. What you need: • Library Experience, • Clean Driving Licence, • Excellent Customer service skills, • Strong numeracy, literacy and communication skills, • Knowledge of safeguarding children and vulnerable adults, • Administrative skills, • A passion for libraries and community engagement, • The ability to work alone As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees: A salary of £31,113.73 per annum (Based on 39 hours a week. Pro rata to hours offered) A values driven organisation Learning & development to support career development Good pension schemes Discounted gym membership for you and your partner We will consider both full time and part time positions The opportunity to join the GLL Society and have a say on how we are run plus associated events Exclusive discounts on our villas in Portugal Exclusive discounts on our Ski chalets in Bulgaria Career Pathways, professional development is just the start. To ensure your stay on top of your game we provide training with practical and theory elements too Discounts across thousands of retailers (GLL Extras) 25% off Red Letter Days 25% off Buy a Gift 20% off GLL spa experience treatments and associated products Ride to work scheme Free eye tests and discounted glasses About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community. We offer two different types of work arrangements: • A permanent employment contract - part time and full time, • A flexible worker engagement by joining our flexible worker pool If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you. So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer. However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications and location.

General Description of the Role The Business Quality Manager is responsible for the consumer’s first experience and interaction with our brand in the independent free trade. As such, they need to be professional, personable, and considerate at all times when dealing with clients. The BQM formulates and implements sales plans for the independent on-trade in key territories assigned. This position develops the company’s independent on-trade accounts on the south coast, to maximise sales revenue and profitability, based on pre-agreed targets. The position seeks new business opportunities within new account listings within the independent on-trade and works closely with the Marketing department to ensure sales are implemented in accordance with agreed brand plans. This role requires an enthusiastic person, passionate about coffee, with an interest in engineering/technical. The ideal candidate will preferably have experience servicing Coffee Machines, Vending Machines or similar, with a good understanding of electrical/electronics, basic DIY plumbing skills, and have a stable work history. Key Responsibilities and Activities: • Develops Account Sales Plans, based on brand plans, to target independent on-trade accounts that fit our brand’s profile, • Maintains and manages portfolio of independent on-trade accounts with regular sales call cycle, • Implements promotional activities and incentives to deliver results agreed, • Maintains updated database of information on portfolio of independent on-trade accounts, • Provides feedback on competitor activities and market trends in the independent sector and in target on-trade accounts, • Conducts training sessions in on-trade accounts for the company’s focus brands, • Completes all necessary administrative requirements, including weekly journey plans, monthly reports, customer contact reports and other reports requested by the Field Sales Manager, • Passionate about growing your territory and becoming a strong networker across industry events, • Building genuine productive relationships with customers and service partners, • To carry out repairs, maintenance and refurbishment to all equipment (training will be given), • Preventive maintenance of machines, • Installing coffee equipment as per manufacture instructions, • Calibrating machines when installed to ensure they operate at optimum levels, • Providing effective telephone technical support when required, • Attend reactive break down and repair call outs, • Operator training (e.g. operation and cleaning of coffee equipment), • To support colleagues and engage pro-actively with all areas of the business, • Respond in a timely manner to reactive service, planned maintenance and installation calls in local area, • Provide a professional courteous service whilst on customer's premises, • Provide engineering excellence to all customers Education & Skillset • Solid working knowledge of MS Excel, Word and PowerPoint, • Excellent interpersonal skills and ability to communicate, verbally and written with people at different levels of the business, • Clean driving licence, • Fluent in English, • Right to work in the UK, • Knowledge and understanding/experience of repair of electrical or mechanical equipment., • Background in electrical and/or engineering would be an advantage, • Minimum of 5 years’ experience in the coffee industry, • A full clean driving licence Experience • Excellent interpersonal skills, including proven experience of influencing decision makers at all levels, • Outstanding organisational and time management skills with the know-how to sell a solution to customers, • Experience selling into the hotel, coffee shop and restaurant industry an advantage (HoReCa), • Coffee/tea knowledge & passion, • Team player but also with the ability to work autonomously, • Prepared to travel to find new business opportunities within designated UK area, • Sales/commercial experience, which could come from account management, new business, brand, ambassadorial or activation, • They will have a high level of understanding of the on-trade as a whole, an established network within the on-trade, as well as the ability to drive a premium portfolio., • The ability to establish and maintain an effective network within the sector at a local level and the tenacity to identify and seize genuine opportunity., • Experience of electro-mechanical equipment, • Some basic plumbing knowledge, • Be able to work in a demanding environment - meeting deadlines while remaining calm and maintaining a professional approach Required Essential Competencies: • Pragmatic and problem-solving approach, • Can work independently, • ‘Can do attitude’ and ability to work proactively, • Excellent communication skills both oral and written, • Team player with entrepreneurial business judgement, • A proven working experience in sales consistently meeting or exceeding targets, • Proven sales track record in hospitality, on-trade, • Able to flex communication styles to meet customer needs, • Pragmatic and problem-solving approach, • Flexible approach to working – able to accommodate early morning/late nights or weekends as required, • Calm and personable approach with customers, • Ability to lift and move machines and equipment (physically fit and able)

Reprographics Operator (6-Month FTC) Prestigious US law firm is seeking a Reprographics Operator on an initial 6-month fixed-term contract. The firm is looking for someone who can provide comprehensive general administrative, reprographics and post scanning support service to all staff in the London office • Salary to £45,000, • 6-month fixed-term contract, • 1pm – 9pm working hours, • Office based Monday-Friday, • Applicants must be available immediately or at very short notice Key Responsibilities of the Reprographics Operator: • Deliver a full reprographics service, including scanning, colour and mono printing, photocopying, and document finishing, • Operate reprographics and finishing equipment on a hands-on basis to produce high-quality copies and scanned legal documents, • Sort, distribute, and manage incoming and outgoing post, ensuring timely delivery across the organisation, along with ad-hoc collection and distribution of documents throughout the day, • Monitor and maintain stationery and reprographics consumables, placing orders as required to ensure uninterrupted service, • Oversee day-to-day use of multi-functional devices (MFDs) and reprographics equipment, including consumable management, • Support office moves and internal relocations, including the movement of files, boxes, and departmental materials, • Assist the Facilities team with preparing and setting up meeting rooms and event spaces, • Respond promptly to departmental emails, helpdesk tickets, and telephone enquiries, ensuring issues are logged and resolved efficiently Skills & Requirements of the Reprographics Operator: • 12 months+ experience working within a law firm, • Experience in preparing and assembling legal documents, including engrossments, • Proficient in Microsoft Office 365, including Outlook, Word, Excel, and PowerPoint, • Working knowledge of Adobe Acrobat and PDF document handling

Freightserve recruitment are looking for a Export Seafreight Operator for a wide world Freight Forwarder based in the Feltham, Middlesex area.\n\nJob Role:-\n\nThe role is extremely varied, and you will become a key member of an operations team, actively involved in managing export seafreight shipments from start to finish. You will be hands on with every aspect of Export seafreight forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time.\n\nDuties:-\n\nWorking to strict deadlines to co-ordinate export seafreight with end to end responsibility (including collections, bookings, liaising with overseas offices / customers\n\nSeafreight booking and processing relevant documentation including BOL’s.\n\nLiaising effectively and building close relationships with our supply chain\n\nQuotations\n\nInvoicing clients.\n\nStrong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone.\n\nRequired Experience:-\n\n Experience in Oceanfreight\n\n Customer service - excellent telephone manner and communication skills.\n\n Computer literate with Microsoft Word/Excel/ Outlook.\n\n Highly organised with a systematic approach and detail orientated customers\n\nWorking hours are Monday - Friday 9-5.30pm\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Freightserve recruitment are looking for a Import 4 days on 4 days off Operator for a major Freight Forwarder based in the Heathrow area.\n\nResponsibilities:-\n\n Pre-Alerts\n\n Completing Import Customs entries\n\n Origin management\n\n Transport Deliveries\n\n Internal / external communication\n\n Liaising with Customers through Email and Telephone.\n\n Job costing and Invoicing\n\n Updating system\n\n Managing High Volume of import shipments\n\n Assist customer with their Supply Chain\n\n Managing Information Flow between Systems\n\n Manage Origin Offices\n\nSkills required:-\n\n Proactively action duties on a daily basis, supporting the team during times of absence or holidays.\n\n Customer Service\n\n Able to process different types of customs entries\n\n Accuracy\n\n Able to handle multiple customers & clearances each day\n\n Financial Awareness\n\n Able to work using their own initiative\n\n Manage customer issues and the ability to deal with minor issues, disputes, or complaints.\n\n * Outstanding Customer Service\n\nWorking hours are 4 days on 4 days off 7am - 7pm\n\nAs an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand.As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer ser

Freightserve recruitment are looking for a Export Seafreight Operator for a wide world Freight Forwarder based in the Feltham, Middlesex area. Job Role:- The role is extremely varied, and you will become a key member of an operations team, actively involved in managing export seafreight shipments from start to finish. You will be hands on with every aspect of Export seafreight forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time. Duties:- Working to strict deadlines to co-ordinate export seafreight with end to end responsibility (including collections, bookings, liaising with overseas offices / customers Seafreight booking and processing relevant documentation including BOL’s. Liaising effectively and building close relationships with our supply chain Quotations Invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- • Experience in Oceanfreight, • Customer service - excellent telephone manner and communication skills., • Computer literate with Microsoft Word/Excel/ Outlook., • Highly organised with a systematic approach and detail orientated customers Working hours are Monday - Friday 9-5.30pm As an agency ...

POST ID: CQ26/2701 MARINA OPERATIVE Marina Developments Ltd is the UKs leading Marina operator. The role will include but not limited to: Provide a meet and greet service to all members and visitors Ensuring the telephone is answered in the correct and timely manner To ensure all customer enquiries

Maintenance Assistant– Serviced Apartments, London Full-time, Permanent | 32k per year - A valid, clean UK driving licence is required. Our client is a premium serviced apartments operator, with a portfolio of properties in multiple locations across Central London. They are hiring for an experienced Maintenance Assistant to join the friendly and professional team. A valid, clean UK driving licence is required. Working 5 days per week over Monday to Sunday, with 2 days off per week on a rota basis. Hours of work are 10am to 6pm. Your responsibilities • General daily maintenance tasks, • Plumbing, • Painting and Decorating, • Basic electrical work, • Carpentry and assembly, • Kitchen and appliance fitting, • Lock repairs Your skills and experience • A valid and clean UK driving licence is required, • At least 2 years’ experience in a general maintenance or multi-trade role, • An ECS (Electrotechnical Certification Scheme) card is desirable, • Experience within hospitality, property, or residential maintenance sectors, • Strong communication and problem-solving skills What’s on offer • Competitive salary, • Company van, telephone, uniform/PPE provided, • 28 days’ holiday, plus an extra paid day off for your birthday, • Working as part of a committed and supportive team, • Medical insurance, including gym discounts and wellness perks, • Annual recognition awards, • Long service bonuses, • Team social events, • Employee Assistance Programme, • Discounted rates for family bookings, • Refer-a-friend bonus scheme Next steps Please forward your CV to apply for this position. Please note, due to the volume of CVs received, we are unfortunately unable to reply to all applications

Systems & Scalability - Luxury Timepieces - Operational Leadership London Rare watches. Scaling energy. Luxury standards. Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more. This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline. You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth. If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made. The Role at a Glance: Digital/Business Operations Manager Hatton Garden, London £42,000 - £46,000 Base Salary Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses) Plus Work Trips, Team Events, Industry Experiences & More Full Time - Permanent Company: Fast-scaling luxury watch trading business Sector: Luxury Timepieces | High-End Trading | Swiss Watches Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard Your Background / Skills: Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms Who we are: We buy and sell some of the world’s rarest and most desirable luxury timepieces. From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast-moving sectors in luxury goods. But this isn’t a traditional luxury business. We combine scaling energy with luxury brand standards. The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together. We’re small, agile and obsessed with doing things properly. Everyone owns their work. Everyone contributes. Everyone helps build the business. Ready to help scale something exceptional? The Opportunity: This is a hands-on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. This is not a traditional customer service or corporate operations role. This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity. There is currently no large operational team beneath you. This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up. The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship. What your day might look like: • Owning and optimising operational systems across the business • Building, documenting and continuously improving SOPs and workflows • Managing operational processes across stock, listings, invoicing and compliance • Translating founder strategy into clear operational execution for the wider team • Holding team accountability around KPIs, deadlines and delivery standards • Supporting operational reporting and business visibility for leadership • Identifying inefficiencies and implementing process improvements • Driving productivity gains through systems, automation and AI-enabled workflows • Supporting CRM management, marketing operations and client interaction processes • Managing operational detail and ensuring nothing falls through the cracks • Helping scale operational infrastructure as the business grows • Working closely with leadership to support growth initiatives and commercial execution About You: • Proven experience within a start-up, SME or scaling business environment • Demonstrable experience building or improving systems and operational processes • Genuine passion for luxury watches and timepieces • Highly organised, process-driven and detail obsessed • Calm, composed and confident under pressure • Strong communication skills with the ability to align teams around execution • Experience managing team accountability and operational performance • Comfortable operating hands-on within fast-paced businesses • AI-savvy with strong interest in automation and operational efficiency • Experience using CRM systems such as HubSpot beneficial • Commercially aware with strong common sense and operational judgement • Professional, discreet and mature approach suited to luxury clientele and environments • Comfortable working flexibly when needed inside a high-growth business Non-Negotiables: • Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved • Genuine enthusiasm for watches and luxury timepieces • Start-up or SME experience where you helped create structure rather than inherit it • Strong ownership mentality and accountability • Clean DBS record required Who this role is NOT for: • Someone who only thrives inside large corporate structures • People who see execution or admin as “beneath them” • Anyone unable to work hands-on when the business needs it • Someone who views watches as simply another product category Why Join? • Rare opportunity to join a scaling luxury watch business at an exciting growth stage • Work inside one of the world’s most passionate luxury product industries • Genuine operational ownership and influence • High-autonomy role with visible impact • Strong earning potential linked to growth and performance • Close-knit, ambitious and energetic team culture • Opportunity to help build operational systems from the ground up • Work alongside people genuinely obsessed with excellence and watches This is more than an operations role. It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you. Apply now. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR