Customer Service jobs in United Kingdom

**Please note: This is a temporary work placement in California, United States via the J-1 Visa Program. Please ensure you understand what this is before applying. Eligibility listed below.** Job Title: Front Desk Agent (Paid Intern/Traineeship) Location: Houston, Texas Program Duration: 12/18 months Position Overview: Kickstart your hospitality career in Houston, Texas, a city known for its dynamic tourism, rich cultural scene, and world-famous attractions. From the Space Center and Museum District to thriving nightlife and diverse cuisine, Houston is a top destination for travellers worldwide—making it the perfect place to gain front-line experience in a leading hotel. As a Front Desk Intern/Trainee, you’ll be at the heart of the guest experience, handling check-ins, reservations, and inquiries while developing key hospitality skills. This opportunity offers hands-on learning in a fast-paced, internationally recognised hotel, ideal for anyone passionate about customer service and travel. Key Responsibilities: - Provide a friendly and efficient check-in and check-out experience for guests. - Manage reservations, cancellations, and guest inquiries professionally. - Offer expert recommendations on Houston’s top attractions, dining, and entertainment. - Assist with concierge services to enhance guest experiences. - Work collaboratively with various hotel departments to ensure seamless operations. Eligibility Requirements: For Internship: - Be a current full-time student at a post-secondary institution or have graduated within the last 12 months. For Traineeship: - Have at least 5 years of work experience in the hospitality field. - Or, hold a relevant degree and at least 1 year of related work experience. Additional Information: Housing: Available Visa: J-1 Visa required (we assist with the process) Important Note: This is a temporary work placement via the J-1 Visa Program. Please ensure you understand the program requirements before applying.

GENERAL ASSISTANT We are seeking a dedicated and energetic individual to join our team as a General Assistant in our internal restaurant base in One Southwark Bridge. The successful candidate will play a vital role in ensuring the smooth operation of the internal restaurant and providing excellent service to our customers. This is an exciting opportunity for someone who is passionate about food service and enjoys working in a fast-paced environment. KEY RESPONSIBILITIES - Assist in the preparation and serving of food and beverages - Maintain cleanliness and hygiene standards in the canteen area - Greet customers in a friendly and professional manner - Handle cash transactions and operate - Stock and replenish inventory as needed - Follow food safety procedures and guidelines - Collaborate with team members to ensure efficient workflow - Assist with special events and catering functions as required WHAT DO WE OFFER IN RETURN? - Monday – Friday hours, with the possibility of supporting weekend commercial events. - We pay beyond London Leaving Wage - £13.95/h - 50% discount in our restaurant and 25% off at our cafes - Holidays increase with the length of service. - Company Sick Pay - Loyalty bonuses in line with the length of service. - One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back. - Retail, Grocery and Gym Discounts - Cycle to Work Scheme - Refer your friend scheme. - Learning and Development Portal and further education with apprenticeship programs - G&F Support Scheme - WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members - Hospitality Action – Access to a confidential Employee Assistance Programme (EAP) A LITTLE BIT ABOUT US Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in four iconic London venues that consist of Kings Place in Kings Cross, Sea Containers and Rose Court on South Bank and Central Hall in Westminster. This autumn, we proudly unveiled our fifth site - One Southbank Bridge. Hospitality is in our blood, and we truly care about our people. Hence, we aim to bring in people who care and are committed to making our customers happy. What's the next step? Just apply! We are eager to hear from you. If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role. Please note that eligibility to work in the UK is required.

We are currently looking for an assistant to help us with sourcing clients, writing and posting ads, gathering the team, organising schedules and everything in between. Must be willing to work from home and comfortable with a performance based salary until we can get the ball rolling.

We are looking to add a member to our fast-growing team! The Guest Experience Executive role is a fast-paced one. You'll be working along with the rest of the team to ensure that the properties we manage are well looked after and that our guests have a great experience during their stay. What's the Guest Experience Manager role about? - Checking in guests: Meet our guests on their arrival and have a chat with them. Where are they from, what brings them to London, what are your favourite restaurants in the area... Show them how everything works and be there for them if they have any requests. - Communicate with guests: Both through e-mail and phone calls, you will be in constant touch with our guests from Airbnb, Booking, Expedia, VRBO... We're present in all of the major OTAs and some niche ones! - Upping your tech skills: At Nestor, we are tech-oriented - you will be using different tools and will have to learn processes that will test you! - Staying active: Different properties at different locations - get your steps in effortlessly! 24.000 / year - 33 days off per year + your birthday (34) Department: Reservations Customer Service Reception Telephone Operator About you - Applicants that would like to have a career in hospitality and grow within the company - Second language is a plus, but not a requirement - Computer skills is a must - Very well-written and spoken English - Able to work weekends Language required: English. The company Nestor is a rapidly growing hospitality management company renowned for providing exceptional short-term rental experiences across a diverse portfolio of properties. With a focus on delivering unparalleled comfort, convenience, and personalised service, Nestor caters to travelers seeking the comforts of home during their journeys. From luxurious apartments to cozy cottages, we offer a wide range of accommodation options to suit every preference and budget. Backed by a team of dedicated professionals committed to excellence, we ensure seamless stays for guests, while also maximising returns for property owners through effective management strategies. Embracing innovation and a customer-centric approach, Nestor sets the standard for quality and reliability in the hospitality industry. Join us in redefining hospitality and making every stay unforgettable.

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations. Task Required: liaises with client to clarify aims of project brief, discusses media, software and technology to be used, establishes timetable for project and defines budgetary constraints undertakes research into project, responsible for every aspect of the day-to-day supervision of retail, including sales, staff, and stock and resources management,

This exciting and challenging role will be focused on providing a key support for the company’s Quarries Business by being actively involved in all aspects of the despatch and record keeping part of the operations. A company vehicle will be provided to enable the successful candidate to provide proactive support to the companies Highlands based sites. A competitive salary will be offered along with extensive on the job training provided. Good communication skills will be essential along with a proven capability on MS Outlook, excel and word use. Candidates who are dependable, self motivated and used to working effectively with both colleagues and customers are encouraged to apply.

· Responsible for overseeing day-to-day customer needs. · Serving as the primary point of contact for any issues that may arise, escalating as necessary. · Uphold high standards of service across all operations, promptly addressing any customer feedback. · Ensure all visitor preparations are completed and conduct daily inspections of visitor areas. · Report any maintenance or health and safety concerns promptly. · Demonstrate experience in effectively leading and managing teams in customer-facing roles. · Possess strong customer service skills and experience in customer-facing roles. · Develop customer loyalty programs to drive revenue and enhance client retention. Skills: · Demonstrated strong customer service skills in a customer- facing role · Proven experience in leading and managing successful teams in a customer-facing environment · Satisfactory levels of accuracy and attention to detail · Confident and articulate communicator with a strong focus on customer care · Skilled in building positive working relationships with both internal and external teams · Adaptable to changing environments and able to thrive in dynamic settings · Proficient in Microsoft Office and various file management. · Minimum Bachelor's Degree is essential in any field · Experience for 2-3 years in the same field is required

Come and join our amazing team at Travelodge Farringdon as a Ground Floor Team Member on a Full time Contract 4-5 be part of a Fun, Energetic and family feel team. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: Fun friendly environment 50% discount on rooms plus food and drink, as well as friends and family discount. £50 Travelodge voucher on each work anniversary Pension scheme totalling 8% (employer contribution 3%) Discounts off many high street retailers and mobile phone providers such as Vodafone. Opportunities to develop into Management roles through our ‘Aspire Programme’ We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be preparing, promoting and upselling food and drink, so you’ll be making the food in the kitchens, serving drinks behind the bar, taking orders and generally cleaning down in the bar and kitchen areas ! If you feel you would enjoy a Reception, Kitchen,BarCafe,Night role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you.

About Us: We are HOP! We exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand, it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra holiday day for your birthday, paid training and development and seasonal night out! About the role: As a restaurant host, you're the first point of contact for guests, responsible for greeting guests to ensure a smooth and enjoyable dining experience. You will be the face of HOP! Be the friendly face of the restaurant, welcoming, creating moments of joy and creating a positive first impression. Help guest with queries about our menu, guide them to placing orders. Develop good menu knowledge to support guests. Handing menus and other promotional materials to the passing by potential customers. Samplings food items to the passing by potential customers. Bringing your creative flare and charisma to the role and always being approachable to ensure a fantastic guest experience. You will be required to work between 12:00-21:00 Must be available to work Monday-Sunday.

About us: Luxury Alterations is a high-end bridal and fashion alterations boutique, known for exceptional craftsmanship and personalized service. We are looking for a dedicated Receptionist/Bridal Assistant to join our team and provide outstanding support to both our clients and seamstress. Job Overview: As a Receptionist/Bridal Assistant, you will be the first point of contact for our clients, ensuring a welcoming and professional experience. Your role will involve assisting during bridal fittings, managing appointments, and supporting the seamstress with administrative tasks. Attention to detail, excellent communication skills, and a passion for customer service are essential. Responsibilities: Meeting and greeting customers with professionalism and warmth. Answering phone calls and managing inquiries. Assisting the seamstress during fittings. Clearly documenting all alteration instructions provided by the seamstress. Processing client payments. Scheduling appointments in the booking system. Taking photos during the fitting process for records. Carefully packing wedding dresses with attention to detail. Maintaining a tidy and organized fitting room. Demonstrating patience and a polite, friendly attitude.

We are small tourist company in Finchley Temple Fortune London NW11 Area, looking for Part time Employee Turkish Speaking, Fluent English too! To work in our office can be lead to Full time in future. Experience In working at travel agency is a Must and knowledge of social media Company Reg : 15251184

 Manage and supervise a team of customer service representatives, ensuring that all customer inquiries, concerns, and requests are handled promptly and efficiently. Provide guidance and support to team members to deliver exceptional customer experiences.  Formulate and execute strategies to enhance the overall customer service experience. Identify areas for improvement, implement best practices, and monitor key performance indicators to ensure customer satisfaction goals are met or exceeded.  Act as a point of escalation for complex customer issues or complaints. Investigate and resolve customer problems, making informed decisions and providing appropriate resolutions to maintain customer satisfaction.  Conduct training sessions to equip customer service representatives with the necessary skills and knowledge to deliver excellent customer service. Provide ongoing coaching and mentorship to develop their capabilities and ensure consistent service quality.  Collect and analyze customer feedback, including surveys, reviews, and other sources of customer insight. Identify emerging trends, patterns, and areas for improvement, and collaborate with cross-functional teams to implement necessary changes to enhance the overall customer experience.

I need the office helper to help me in my office. £12 an hour. I also could give accommodation. The rent will be taken off the wage but it would be a very fair rent. John.

Boarhunt Garage and Recovery is one of the most established and respected roadside rescue and recovery providers in the South of England. We are looking for Control Room Operatives to join our team on a permanent basis. In this role, you will work in a fast-paced, high-pressure control room environment, handling telephone and computer-based dispatch systems. You will be responsible for receiving customer calls and efficiently allocating resources to assist drivers experiencing breakdowns or road traffic incidents within our operating area. Key Responsibilities: • Answer incoming calls professionally and efficiently. • Communicate and dispatch jobs to the appropriate recovery teams. • Provide customers with timely updates on their service requests. • Maintain and update records within the computer system. • Deliver a high standard of customer service in a professional and friendly manner in a fast-paced environment. Skills & Experience Required: • Strong customer service and interpersonal skills. • Clear and effective communication abilities. • Ability to work under pressure in a busy control room. • Great customer support and telephone manner • Experience handling large volume of calls. • Proficiency in Windows-based applications (full training on our systems will be provided). • Good geographical knowledge of the region. Shift Available: • We are recruiting for both day and night shift controllers, including weekends. Benefits: • Company pension • Training - we will offer full training • Supportive team environment • Overtime opportunities Schedule: • Day shifts • Night shifts • Weekend availability required If you thrive in a dynamic environment and have the skills to excel in a control room role, we’d love to hear from you. Apply today to join our dedicated team!

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also: Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference

The main objective of the Key Account Manager is to act as a bridge between the Customer and Crystal staff and suppliers including ground and Management. The Account Manager will maintain and expand relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships with the key accounts. The Account Manager will be responsible for the achievement of KPI’s for the operations field team and work strategically with the SMT to execute the delivery of profitable contracts. Duties and Responsibilities Account Management: The Account Manager will be tasked primarily with managing and maintaining the key client accounts. You will be responsible for assessing, clarifying, and validating the customer needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards. In this position, the Account Manager leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. In conjunction with senior management, the Account Manager will also take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon as follows · Ensure all the projects (daily cleaning, deep cleaning,) are profitable and prepare and submit monthly project report with analysis. · Responsible for all project generates positive cashflow available to be reinvested in the provision of high-quality services to our customers and generate yearly budget and submit monthly budget and management report for every monthly · Effective management and development of the operations team to ensure the delivery of the quality and cashflow objectives. · Carry out regular site visits and encourage Operation teams with their efforts support them and build relationship with Customers and operation team and be responsible for training the operation team. · Carry out Health & Safety checks and equipment checks on systems maintaining regular certification and validation to meet standards · Work with finance team to provide information on staff hours, suppliers queries and any HR issues affecting the contract performance in agreement with eth Customer · Input on costing and pricing from Site Visits to help bid team prepare their response Analytics: The Account Manager will also play an analytical role where he/she will prepare detailed proposals/quotes depending on each consumer’s requirements. The Account Manager will also review target achievement and create reports for senior management, which will facilitate the creation of informed account management decision-making and strategy formulation. In this position he/she will also prepare pricing documentation for the business’s products/services and secure appropriate approval from senior management prior to sending commercial proposals to key accounts. Collaboration: The role is also collaborative, the Account Manager will closely be working with the customer support and accounts departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The Account Manager, as mentioned, will also work closely with operations management teams in the service delivery and execution of new accounts and customer liaison and feedback regularly to report to senior team, to include accounts of financial requirements and meet with account management standards. Other Duties: The Account Manager will handle related duties as are necessary for the proper management of key accounts and duties assigned to him by the Senior Management team at Crystal FM Communication Skills: Communication skills are a major requirement of this position. The Account Manager is tasked with handling high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the Account Manager possess outstanding communication skills in both written and verbal form. These skills are also necessary in the drafting of reports that she presents to senior account management for decision making and strategy formulation. He/she should, therefore, be in a position to convey even the most complex information in simple and clear language and in a manner that is convincing. Communication skills will also come in handy in facilitating smooth and efficient collaborative initiatives. Interpersonal Skills: The Account Manager must be a committed and goal orientation individual, be consumer/service-oriented, have a positive can-do attitude, be comfortable working in a fast-paced environment, be a calm and patient individual who is able to accommodate difficult customers, work comfortably in a fast-paced and highly competitive business environment, be highly adaptable to change, and demonstrate composure under pressure and uncertainty People Skills: People skills are also necessary for the position. People skills are what will make her likable and relatable. People skills will enable the Account Manager to establish strong and meaningful connections with consumers on behalf of the business, which will lead to their inclination to keep bringing their business to the organization. In addition, great people skills will enable the Account Manager to pull in additional key accounts and, therefore, expand the business’s customer base and sales volume in the process. · Basic Support for Staff and Finance Ø Collect Submission of working hours in excel from Suppliers and Ops teams for fortnightly for payroll with clearly showing if its working hours, holiday booked, bank holiday and sick days. Ø Work with Ops teams to ensure all the staffs are DBS checked and compliant including uniform checks Ø To carry out recruitment and place adverts to screen and interview candidates when needed Ø Completing the HR process like disciplinary, appraisal, redundant, TUPE with the support of Peninsula and Finance team Ø Help the Ops teams with the materials and equipment that are on the budget and record usage of the existing inventories. Ø Regular site visits to staff and customers · To contribute to the company’s staff incentive processes, bonus schemes, rewarding and appreciating staff, carrying out regular appraisals and supporting staff with identified potential to realise and achieve their full potential within the company.

We are currently looking for a temp-to-perm positions for Night Porters and a Night Porter Supervisor with our client located in Moorgate/Liverpool Street, London. This is a fantastic opportunity to join a dynamic team, and if you prove to be the right fit, you will have the chance to transition into a permanent role! Location: Moorgate/Liverpool Street, London Positions Available: 2 x Night Porters: £13 per hour + £0.60 per hour for nights (Flexibility for days and nights is essential) 1 x Night Porter Supervisor: £14 per hour Shift Hours: 6pm to 5am Flexible hours, 40+ hours per week, on a 0-hour contract (5 days per week, Monday to Sunday) Key Responsibilities: Following the cleaning rota to ensure a spotless environment Pots and pot wash Cleaning walls, counters, and pulling out all fridges Maintaining high standards of cleanliness across 4 kitchens in a busy environment Experience Preferred: Previous experience in establishments with multiple kitchens or event spaces Experience working as part of a Night Kitchen Cleaning Team Experience in large-scale kitchen operations is highly regarded Additional Information: Flexibility is key as hours and shifts may vary Romanian speakers are a bonus but not essential Know someone who’d be a good fit? Feel free to refer friends or family—we are shortlisting candidates now! We are actively reviewing profiles and submitting them to our client immediately!

ABOUT HUCKLETREE: We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Since opening our first workspace in Clerkenwell, London Huckletree has scaled into a provider with a footprint close to 300,000 square feet across 10+ locations; with over 4,000 members calling our spaces home. But we are so much more than just a workspace; we are an ecosystem. Joining Huckletree means joining a network of people who can help you and your business to thrive. Here, networking is more than a chance encounter at the coffee machine, we can help to connect you to our network of member businesses, entrepreneurs, venture partners and ambassadors. WHERE YOU COME IN! - Our Community teams are a critical part of our hubs, and why ours member value their experience so much. From day-to-day customer service, to arranging events and connections, you're role is to connect everything together and provide an amazing experience for our members! Key areas of responsibility: - Be a welcoming face to our existing members as well as potential new members coming into your space for a tour. You will also greet and welcome our member guests and suppliers/ external contracts whilst maintaining a friendly 5-star level of service - Participate in our onboarding process from allocating membership cards and locker keys to inviting new members to our next community breakfast - Managing all inbound post - Ensure all members receive a top level seamless experience from making sure meeting rooms are correctly booked and ensuring all kitchen points are well stocked (and making steller lunch recommendations!) - Take inbound phone calls and direct them to the relevant team member, covering event bookings, partnership queries, membership queries and more - Conduct monthly building audits and daily building walk-arounds and review your customer satisfaction levels with each ticket - Be the point of contact for all external service providers and suppliers - Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog - Always spend wisely and remain in-budget for all supplies - Ensure all print communications are up to date and on brand - Ensure that all in-house tech is running smoothly at all times for members and internal guests - Ensure a high level of customer satisfaction - our service level will be your primary KPI - Support the membership manager to develop community connections, including member introductions - Learn more about and engage with our members and consistently seek feedback along the way - Supporting with the day-to-day operational needs of the space, dealing with immediate building issues such as leaks or defects - Support with managing the cleaning team day-to-day, monitoring the quality of cleaning and maintaining a high standard - Support the Membership Manager with delivery of community events including weekly breakfast wellness classes and drinks. Bring forward your own ideas for creative programming to engage our teams WHAT WE'RE LOOKING FOR: - You have hands-on experience of face-to-face customer facing roles, whether that from co-working/living, retail, hospitality or events - You are passionate, positive, hard-working and energetic - You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role! - You are a ‘fixer’ and are unphased by turning your hand to anything - You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff - You have are fast-thinking and reactive - You are process-driven and with a detailed focus

We are looking for someone that has some experience working at the front desk for a garage. This involves talking with customers, taking payments, order parts, input data in our system, creat job card . If you have experience and you want to join our team please contact us.

Account Manager In the fast-paced creative industry where AI is omnipresent, we’re looking for someone who is most definitely not a robot! The successful human will work closely with clients and our design team to deliver creative solutions across all platforms: from branding and design for print through to social media, web, video and animation. The role requires strong organisational skills, attention to detail, the ability to manage multiple projects effectively and, perhaps most importantly the ability to: - Stop and think - Challenge and add value - And be loved by our clients! Key responsibilities include: BUILDING AND MAINTAINING STRONG CLIENT RELATIONSHIPS As the main point of contact, understanding client needs and ensuring they receive the best possible service throughout. PROJECT MANAGEMENT Overseeing commissions; from taking briefs and setting schedules through to managing resources and budgets. COLLABORATING WITH THE CREATIVE TEAM Working closely with in-house designers, animators and copywriters to add value to the creative process. Experience in a creative or marketing agency is preferred, but not essential. If you’re friendly and organised and would love to work in a growing creative agency, we’d love to hear from you. Though we’re ideally looking for an Account Manager, if you’re not at this level, but want to break into the industry, we’d still be pleased to hear from you. WHAT WE REQUIRE Educated up to degree level Ideally experience in the creative industry Primarily based in the studio Full-time, but open to discussion if you’re the right person! WHAT WE’LL OFFER Competitive salary, depending on experience, plus pension. From £25-30k pa depending on experience Ongoing training and development Generous holiday entitlement Option of flexible hours Team socials An opportunity to develop your career with a company that values the human spark! We are committed to creating an inclusive workplace where diverse perspectives are valued. APPLICATION CLOSING DATE: FRIDAY 21st FEBRUARY

Bar at balham looking for Security to work 18:00-01:00 Friday Saturday at balham. Please apply if you are ready to be first person our customer will see be welcoming and make sure everyone is safe.