Customer Service jobs in United Kingdom

Key responsibilities for Concierge Runner To understand the mission of our brand and the company, living and breathing our culture and act as ambassador of the Aura of ME. Expresses enthusiasm, energy and positive vibes within the organisation and always act according to company ethics and values. To follow the ME Hotel grooming policy and present a professional and well-groomed appearance at all times. To comply with all Security, HR and Health & Safety policies. To have the ability to work under supervision, be polite and helpful to both colleagues and guests, receptive to feedback, have good communication skills, be friendly, enthusiastic and willing to learn. To deliver a 5-star luxury guest service to either guests or colleagues. To master a high level of product knowledge and area knowledge (London related). To personalize each interaction with a guests by using their names and yours. To follow all SOPs and guidance provided by the supervisors and managers on duty. To have the ability to understand and exceed all Guest expectations, requests and needs by delivering a fast, polite and accurate luxury service. To be able to act as doorman when required, ensuring a smart presence. To handle all guests complaints that are brought to your attention with a professionally, personalised, and empathetically attitude. Always listen, empathise, apologise, overcome the problem and report the issue to a supervisor or manager on duty. To have an eye for details, be quality oriented, have the ability to maintain high standards, be receptive to training and coaching, be well organized and with the ability to handle more than one task at a time. To continuously improve your personal knowledge and skills, and be actively involved with everything that happens in the hotel and the city. To support in covering night shifts if required according to the hotel needs. To assist with shoe polishing to guests when requested and deliveries, including food orders, newspapers and mailing.

2 hours agoCity of London, London

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The Ampersand Hotel

Looking for a hands on Night Porter to join our friendly Front Office team at The Ampersand Hotel, based in the heart of South Kensington. Experience in a similar role obtained in a hotel of a similar standard is ideal.

3 hours agoBrompton and Hans Town, London

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This is an exciting opportunity to join the Park Chinois family in the heart of London’s Mayfair. Due to an increase in business, Park Chinois are looking for a Reservationist to join our busy team. As a reservationist, you are the front-line ambassador for Park Chinois. You represent the first impression as the voice and the personality of the brand. You will provide a delightful and engaging telephone manner and the service you provide will make our guests feel valued and reflect the exceptional experience to come. You will be responsible for taking reservations in the most effective and optimum way under the supervision of the Reservations Manager. Operational/Technical Skills: • Excellent IT Skills (MS Office, reservation systems - 7 Rooms, Opentable, The Fork, Bookatable • Excellent spoken and written English skills Sales and Service Skills: • Ability to deliver service through style and conversation • Previous reservation and restaurant experience is beneficial • Smooth and confident approach to manage guests Benefits • Free staff meals prepared daily by our very own accomplished chefs • 48 hours per week • 28 days holiday per year • Personal training and development • Food and beverage discounts throughout the company world wide • Pension scheme • Cycle To Work Scheme • Wage Stream employee – you can access up to 40% of your salary before payday • Life Assurance

3 hours agoMayfair and St James, London

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PAUL UK - Kings Road

As part of your job, you would be expected to serve customers with exceptional services whilst working well within a team. Help with the organisation of the shop by working together to get the shop looking clean and presentable for our customers. During your training you will be shown how to work on the coffee machine as well as gain some back of house experience potentially making some sandwiches.

4 hours agoRoyal Hospital, London

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Pilpel

We are looking for happy, friendly Team Members for a vegetarian chain in Central London. If you are energetic, have a positive attitude and you love good vibes, we'd love to hear from you. No experience needed as all training will be provided. The position is a Monday to Friday, MUST be able to work during lunch hours (11-3, option for full time). Benefits: * We are one big happy family * Free uniform * Free food * Frequent staff parties * 50% discount on all beverages. If you feel like we are a good fit, we'd love to receive your application!

5 hours agoCity of London, London

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Pilpel

We are looking for happy, friendly Team Members for a vegetarian chain in Central London. If you are energetic, have a positive attitude and you love good vibes, we'd love to hear from you. No experience needed as all training will be provided. The position is a Monday to Friday, MUST be able to work during lunch hours (11-3, option for full time). Benefits: * We are one big happy family * Free uniform * Free food * Frequent staff parties * 50% discount on all beverages. If you feel like we are a good fit, we'd love to receive your application!

5 hours agoCity of London, London

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Vintry & Mercer Hotel

Looking for a hands on Night Porter to join our friendly Front Office team at Vintry & Mercer Hotel located in the City within a walking distance of Bank and Cannon Street and Mansion House tube stations. Experience in a similar role obtained in a hotel of a similar standard is ideal.

9 hours agoCity of London, London

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Guasa Group

We are looking for team members to join our FLEXIBLE events team in LONDON. This role doesn't have a specific location; hence, you must be available to work at different locations within the M25 in events; catering, concerts and much more. YOUR PROFILE: Dynamic individual with a bubbly, fast pace, approachable, energetic, and charismatic personality. This role requires customer service and working with food, so you need to be passionate about cooking- the proper training will be provided. Please only apply if you are 18 years old or older and have the right to work in the UK without a visa. THE ROLES - Till management - Cooking our dishes at a fast pace - Chopping vegetables and doing food prep. - This role may require heavy lifting. - You will be required to work standing up for long hours - Full training will be provided for candidates. - This job offer is Ideal for students and professionals with spare time on the week/weekends. - Flexible full time/ part-time contracts WHAT WE OFFER: Attractive pay rate (higher than minimum wage), Food provided, Holidays, Pension.

11 hours agoWoodhouse, London

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The Ampersand Hotel

Looking for a hands on Luggage Porter to join our friendly Front Office team at The Ampersand Hotel, based in the heart of South Kensington. Experience in a similar role obtained in a hotel of a similar standard is ideal.

24 hours agoBrompton and Hans Town, London

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This is a key position supporting the smooth and effective running of our Call Centre, reporting into the Call Centre Manager to provide aftercare support to our clients. Sales Support Specialist Responsibilities: • Out-bounding existing clients in a timely manner to confirm their appointment time & details. • Passing on any relevant feedback to sales advisors. • Managing client cases, following up with client for administrative purposes, and providing assistance for sales, case statuses, and other problems. • Performing data entry tasks for aftersales updates and other relevant information and maintaining an organized and accessible filing system. • Handling administrative duties for the company and its executives and management teams. • Maintaining customer satisfaction • Reporting any unusual activity to your supervisors. Sales Support Specialist Requirements: • Experience in a sales support / aftersales / sales required • Experience in administration and high-volume office work may be advantageous. • Experience in RTA would be advantageous • Strong analytical, organizational, and time management skills. • Excellent team working, motivational, interpersonal, communication, and customer service skills. • The ability to multitask and quickly switch your focus. • Computer literacy, IT skills, and typing skills. • An understanding of sales principles and customer service practices.

1 day agoStockport, England

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The Role Working alongside the Call Centre Manager you will assist in all aspects of the day to day running of the call centre. This includes (but is not limited to) coaching, efficiency improvements & implementing incentives. This is a fantastic opportunity for an ambitious and motivated individual who has experience leading, managing, and motivating a dedicated team of sales advisors. The Required Skills To be successful in this role you will need: • Excellent communication skills both written and verbal • Excellent time management skills • Advanced Microsoft Office skills particularly Excel/Word/PowerPoint • Demonstratable track record of leading a team of sales advisors • Experience of coaching employees on a 1-1 basis • Ability to interpret MI and utilise this to help drive performance • Experience with the Connex Dialler system is desirable There are transport links into the town centre via the M60 motorway / bus station (2-minute walk) / train station (10-minute walk)

1 day agoStockport, England

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Coaching & Training will be provided as we work with the biggest brands in the UK. Utilising customer service skills, basic sale techniques and product knowledge to connect customers to the right product and drive sales. Building bond between customer and brand by providing superior service and adapting brand opportunities to develop advance level or specialised knowledge about selling, products and culture, sales and service techniques.

1 day agoWatford, England

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Coaching & Training will be provided as we work with the biggest brands in the UK. Utilising customer service skills, basic sale techniques and product knowledge to connect customers to the right product and drive sales. Building bond between customer and brand by providing superior service and adapting brand opportunities to develop advance level or specialised knowledge about selling, products and culture, sales and service techniques.

1 day agoCity of London, London

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Open House London Limited

Previous experience with Open Table/Seven Rooms system and experience within similar role is essential. This is a full-time role of 45 hours per week, working 5 days with a mixture of early and late shifts (9pm latest finish) across 7 days. Responsibilities: - Working with OpenTable/Seven Rooms and manage all bookings - Keeping all booking systems data up to date and organised - Answering telephone calls and replying to emails from our guests or clients - Effectively communicating all changes and requirements regarding the bookings to our operational and host/ess team - Knowledge of the whole venue and ability to manage customer expectations and demands of the building - Fully understand the food + drink offerings for event bookings Essential Skills & Requirements: - 2-3 years of experience in managing restaurant reservations - Excellent time management, organizational skills and ability to multitask with great attention to detail. - Being able to build a great rapport with the clients ensuring their satisfaction - Dealing with complaints in a diplomatic, friendly and effective manner - Works well in a pressurised and busy environment - Excellent communications skills - Presentable at all times If you would like to hear more about the role, please apply now!

2 days agoCavendish Square and Oxford Market, London

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Are you passionate about customer service? And love meeting new people? And 18 and over? If so then Artisan people are looking for you to join us at  Stansted Airport in the World Duty Free store! We are looking for someone who loves a role in customer service and to provide customers with a enjoyable journey and sharing knowledge on the products the store sells. What you need to be a customer service assistant for Artisan people : Good communication skills Immaculately presented - You are the face of the company Good time keeping Customer service experience To work in the Airport YOU MUST have the right to work in the UK and not been away abroad longer then 6months and be able to provide a full 5-year work/education history in the UK. Your responsibilities may consists of : ·Working on the tills · Assisting on shop floor · Supporting replenishment · Sales · Deliver world class experience service for every customers. If this something you would love to do then we want you ! WHAT WE OFFER: · Weekly pay · 8hour shifts – anytime between 4am and 10pm - so lots of options! · Part-time to full-time hours available · on-going temporary work · Flexible working pattern - we will work with your schedule but we do require our staff to work weekends.

2 days agoTakeley Civil Parish, England

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Are you passionate about customer service? And love meeting new people? And 18 and over? If so then Artisan people are looking for you to join us at GATWICK AIRPORT in the World Duty Free store! We are looking for someone who loves a role in customer service and to provide customers with a enjoyable journey and sharing knowledge on the products the store sells. What you need to be a customer service assistant for Artisan people : Good communication skills Immaculately presented - You are the face of the company Good time keeping Customer service experience To work in the Airport YOU MUST have the right to work in the UK and not been away abroad longer then 6months and be able to provide a full 5-year work/education history in the UK. Your responsibilities may consists of : ·Working on the tills · Assisting on shop floor · Supporting replenishment · Sales · Deliver world class experience service for every customers. If this something you would love to do then we want you ! WHAT WE OFFER: · Weekly pay · 8hour shifts – anytime between 4am and 10pm - so lots of options! · Part-time to full-time hours available · on-going temporary work · Flexible working pattern - we will work with your schedule but we do require our staff to work weekends.

2 days agoHorley, England

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Full Job Description Chiya is a Malaysian cuisine brand serving delicious Southeast Asian food with Bubble tea in the UK. All our products are made by us in store. We are looking for flexible, friendly, hardworking, enthusiastic, energetic, and responsible members to join our team. You must be able to work at least one day at weekends. You must also be a fluent English speaker as the role will also involve taking orders and speaking with clients. Key Responsibilities The store assistant is responsible for • Consistently always provide a high level of customer service, including greeting customers, answering queries & managing customer complaints. • Orders taking and payment handling by POS, • Drinks brewing, • Stock taking and checking, • Food preparation and serving, knowing all ingredients and allergies • Work area routine cleaning, this includes correctly disposing of waste, vacuuming and mopping. • Store opening and closing. • Training will be provided. Required Experience, Knowledge, and Abilities This role must have good interpersonal and customer service skills. He/she has the knowledge and experience in food preparation, possess good customer service skills and demonstrate to comply policies to make sure food safety, hygiene, health and staff safety. He/she must have good teamwork skills and could have good relationships with other team members. Working experience in a cafe or retail would be an advantage. Full time/Part-time Experience: Hospitality/retail is advantage Working hours: Working hours may include holidays Status: Eligible to work in UK Language: • English (fluent) • Mandarin (preferred) • Cantonese (preferred) Salary: £10 /hour Job Types: Full-time, Part-time Benefits: • Casual dress • Employee discount • Free staff meal Schedule: • 8 hour shift • Day shift • Monday to Friday • Weekend availability

3 days agoCity of London, London

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Here at Keys247 our business relies on sound logistics, geographical planning, efficient resource allocation and accurate information exchange. As a Dispatcher, you’ll act as the key interface between our Field based teams and the rest of the business, taking decisions on a daily basis which impact on customers and colleagues.

3 days agoEaling Broadway, London

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MONDAY to FRIDAY venue! We are looking for a personable and enthusiastic reservationist who will be responsible in taking bookings for our restaurant and bar. This role will look after all pre-booked sales of up to 20 people including day to day reservations and parties/events. You will be answering the venue phone, managing the email & booking system (Collins), organise pre-orders and liaise with your sales and venue managers. On busy key days you will be the face of the venue and hosting guests to their tables. This role would suit someone that has great personality, does not scare to take an initiative and has a great 'can do' attitude. You will be given the opportunity to train, grow and progress your career with the potential to move into a senior sales or events based role. If you are a confident and organised individual, with attention to detail and strive in a fast-paced environment - you will fit right in! Responsibilities: · Answering phone calls and email enquiries in a professional and polite manner · Understanding of Collins and Open table booking systems is preferred however training can be given for the right candidate. · Confirming bookings and processing payments in line with company procedures · Ability to undertake a variety of office support tasks · Work diligently under pressure. · Flexible working hours that differ week to week Skills and Experience: · Experience in a similar role desirable · Can-do attitude · Ability to prioritise and be highly organised · Excellent time keeping · Energetic and highly motivated · Great attention to detail

3 days agoCity of London, London

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Job description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Resolving client inquiries, suggesting solutions, and assisting product users with features and functionalities are all duties of a customer support specialist. You must be a great communicator with the capacity to gain our clients' trust in order to be successful in this position. You should be knowledgeable about support desk software as well. Responsabilities · Respond to customer queries in a timely and accurate way, via phone, email, or chat · Identify customer needs and help customers · Update our internal databases with information about technical issues and useful discussions with customers · Follow up with customers to ensure their technical issues are resolved · Sometimes you will be required to work evening and weekend shifts. Job Type: Full-time

3 days agoStrand and Whitehall, London

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I’m looking for someone to do paperwork in the office

3 days agoEast Acton, London

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We are looking for a customer relationship manager. Position will be offered remotely

4 days agoStrand and Whitehall, London

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Rosewood London

Role We are currently looking for a Luggage Porter to join our Concierge team at Rosewood London. Our Luggage Porters are appointed to deliver luggage and other items to and from our guests’ rooms as well as assisting guests. Within a 14-day period you will work 7 shifts, each lasting 12 hours. Key expectations of this role are: • Handling all guest luggage and other items swiftly and carefully in accordance with Rosewood standards. • Supporting the concierge team to deliver an engaging, refined and intuitive service. • Efficiently organising the luggage storage room. • Attending local shops to fulfil guests’ requests and operational requirements. Profile • Having a passion for guest service and taking ownership of the guest experience. • The ability to work in a team and build relationships with others. • Being organised and proactive in managing your tasks. • Having a good understanding of London and its transportation links. All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling. Benefits • Competitive holiday allowance which increase with length of service • Company pension scheme and life assurance • 12 complimentary room nights and F&B discount worldwide • Career development opportunities • Free meals on duty • Season ticket loan

4 days agoStrand and Whitehall, London

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Naan Wrap is a vibrant and busy shop located in the beautiful location of the Old Spitalfield Market. We are proud to provide our customers with authentic Indian street food and the best service possible. We are currently looking into expanding our team and hiring servers and supervisors. If you are a people person, love Indian food and have a little experience in hospitality, you might be the right person for the job. Naan Wrap is part of Indi-go Group of Companies. The job is quite simple, you only need to give your best to upsell our amazing naan wraps to the guests visiting the stalls and the market. The shop is only open 10 to 6 every day.

4 days agoStrand and Whitehall, London

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