Telephone customer service jobs in United Kingdom

Estimator Location: Waltham Abbey, Essex Hours: 8am - 5pm, Monday - Friday Salary: Up to £65,000 depending on experience. Holiday: 20 Days plus 8 Bank Holidays. Sector: Construction, Roofing Our client is a specialist contractor in hard metal roofing, cladding, and façade systems, delivering bespoke solutions for both commercial and residential projects across the UK and internationally. They provide a full end-to-end service from design and fabrication through to installation, working with high-quality materials and offering tailored solutions for projects ranging from simple structures to complex, large-scale developments. With a strong reputation for quality, safety, and technical expertise, our client combines industry experience with a customer-focused approach to consistently deliver high-standard, sustainable roofing solutions. Due to continued company growth, they are looking to recruit an experienced estimator for their pre-construction team. You'll be pulling together scopes of work, providing value engineering and quote gathering to streamline and control the pre-construction processes. Position Duties • The successful candidate will be responsible for preparing tender submissions and carrying out take-offs from construction drawings, with the ability to interpret drawings, understand specifications, and use Excel to a high standard., • Completing accurate quantity take-offs from drawings, with experience in Bluebeam estimating software considered beneficial., • Calculating project rates, including labour, materials, and preliminary costs., • Completing client bills of quantities and pricing documents., • Producing scope-marked drawings using Bluebeam., • Attending project handover meetings with surveying, design, and management teams for secured work., • Maintaining detailed and accurate records of tender submissions, queries, and RFIs., • Demonstrating strong knowledge of over-18m non-combustible cladding systems and fire barrier requirements., • Presenting professionally with strong telephone communication skills., • Preparing tender bids and compiling information from incoming enquiries., • Meeting clients on-site to discuss requirements and negotiate pricing., • Working on projects ranging in value from £200k to £4M+., • Building and maintaining strong relationships with key clients., • Researching and sourcing costs for materials, labour, and equipment., • Supporting the document controller in obtaining subcontractor and supplier quotations., • Assisting with the preparation of technical submittals for awarded projects., • Providing support to the design team where required on secured projects. Position Requirements A minimum of 5 years' estimating experience in flat roofing systems is preferred, including but not limited to: • Manufacturers such as Bauder, Radmat, IKO, Axter, and Kemper, • Inverted hot melt systems, including ballasted, paved, green, and blue roofs, • Single ply warm roof systems, • Tapered insulation schemes, • Three-layer felt warm roofs, • Cold-applied liquid systems, • A minimum of 5 years' estimating experience in rainscreen cladding is preferred, including but not limited to:, • SFS lightweight framing systems (e.g. Metsec, EOS), • CWCT-compliant aluminium rainscreen cladding systems, • Cavity barriers and fire stopping systems Willingness and ability to travel to the office in Waltham Abbey. Position Remuneration • Salary up to £65,000 depending on experience, • Regular office hours 8am - 5pm, Monday - Friday, • Christmas Shut down, • Company pension scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Sales Professionals/Self-employed Sales/Design Consultants OTE £50,000 - £100,000 p.a. London Postcodes (E, N, NW, W, SW & W) (Next Courses May & June 2026) Sharps Fitted Furniture, the UK’s No1 Fitted Furniture Company are looking for self-employed sales professionals to join its busy sales team across the above postcode areas working within customer homes, designing and selling the Bedrooms and Home Collections of their dreams. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial. We offer: • Strong brand awareness with high levels of sales generated through customer recommendations., • Excellent earning opportunity and flexible full time working., • High number of in-bound company booked appointments – no cold calling., • Weekly paid commissions with realistic opportunity to convert 1 in 3 appointments., • Good communication skills & a positive attitude, • A strong desire to succeed., • Ideally previous Direct sales experience., • A focus on exceptional customer service

RESPONSIVE REPAIRS PLANNER - THE OPPORTUNITY We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career. This would be an initial fixed term contract for 4 months. THE ROLE • Plan and manage regional operatives' diaries to meet performance targets and KPIs, • Schedule maintenance repairs to match operational needs and customer appointments, • Maintain the scheduling system and keep internal and external stakeholders accurately informed, • Liaise with customer service teams on appointments, updates, and issue resolution, • Handle written, electronic, and telephone enquiries within agreed service standards, • Collaborate with the commercial team on subcontractor purchase orders and variation orders, • Ensure full compliance with GDPR when handling customer data Essential: • Experience in a customer focused environment, • Comfortable working to performance targets, • Strong written and verbal communication skills, • Methodical, accurate, and process driven approach, • Confident user of Microsoft Office (Word, Excel), • Ability to work under pressure in a busy environment, • Experience with databases, • Experience with large volume data processing, • Previous scheduling or planning experience, • Familiarity with subcontractor management, • Strong organisation and time management, • Experience with invoices or accounts, • NVQ Level 3 or equivalent A-levels, • Competitive salary aligned to Grade B banding, • Permanent contract with job security in a purpose driven organisation, • Supportive team environment with coaching and development opportunities, • Work that makes a real difference to communities and residents across the region

About The Role At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Croydon. You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork. You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. About you You will have: • An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them., • Ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives., • Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles., • You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds., • The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities., • Confidence using IT systems to maintain accurate and confidential records., • A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences., • The ability to travel across the local area independently when required, • The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn. Key Responsibilities: • Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances., • Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences., • Deliver support through home visits, telephone contact and partnership working other professionals., • Participate in the duty rota, ensuring enquiries and requests for information are handled promptly, sensitively and equitably, • Manage a defined caseload, maintaining accurate, respectful and confidential records., • Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support., • Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement. Interviews for this role have been provisionally scheduled to take place via MS Teams w/c 1st June 2026.

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.Pay Rates:Office Hours: £21.50 PAYE | £27.48 UmbrellaOut of Hours: £25.29 PAYE | £32.27 UmbrellaContract: TemporaryWorking Pattern: Full-time | Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.Key Responsibilities • Respond to emergency telephone and alarm calls promptly and professionally, • Assess urgency levels and coordinate appropriate responses, • Visit service users when required to provide practical and emotional support, • Liaise with emergency services, next of kin, and external agencies, • Maintain accurate records of all calls and actions using computer systems, • Install telecare alarms and associated equipment, • Respond to housing and repair emergencies for sheltered housing residents, • Handle out-of-hours emergency housing enquiries, including homelessness calls, • Contact keyholders and relevant parties during emergency situations, • Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern, • Monday to Friday during core operational hours, • Required to work out-of-hours shifts as part of rota, • Must be available to work 4 out of 8 Bank Holidays, • Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:, • Enhanced DBS (or willingness to obtain), • Experience in emergency response, careline, housing, or customer service environments, • Strong decision-making skills under pressure, • Excellent communication and listening skills, • Ability to assess emergency situations quickly and calmly, • Experience using IT systems to log calls and maintain records, • Full UK Driving Licence (required for emergency visits), • Ability to work independently and within a team, • Commitment to safeguarding vulnerable residentsDesirable Experience, • Experience within Careline, Telecare, Housing, or Emergency Services, • Knowledge of sheltered housing or social housing services, • Experience installing telecare equipment, • Experience handling homelessness or emergency housing enquiriesWhy Apply?, • Join a well-established organisation providing essential services to vulnerable communities, • Competitive enhanced out-of-hours pay rates, • Opportunity to gain valuable emergency response and housing experience, • Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.Apply today to be considered.

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Ref: 23345 Salary: £38,000, plus bi-annual profit-sharing bonus Location: London Job status: Permanent Working hours: 35 hours per week onsite Start date: ASAP Team member with responsibilities including technical support at customer sites, product repair and supporting business development. Field Service Engineer (Semiconductor) - Responsibilities: • Responding to customer technical questions by email and telephone support., • Product Repair and Repair Management (preparing repair summaries and quotations to customers), • Support to business development team, • Installation, maintenance and troubleshooting of RF Products at customer sites in Europe., • Health & Safety /IT– responsible for ensuring company meets policy requirements, • Previous experience or study in Electronic Engineering, • Must be competent in the use of MS Office, particularly Excel, Word, Access and Power Point to intermediate level. Internet and email., • Fluent in written and spoken English, • Experience of working in an engineering environment Soldering experience, • German, Japanese other languages a plus, • IT server knowledge (desirable), • Knowledge of RF and DC power supplies, impedance matching units or plasma chambers (desirable), • Knowledge of workplace Health & Safety (desirable) We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Location: West London, Multiple commercial sites. Salary circa 55K plus yearly bonus and extensive benefits Objectives: • Reporting to the Senior Facilities Manager, the purpose of the role is to achieve and maintain the very highest standards of Facilities Management and Customer Care within the cluster. This includes the building fabric, associated hard and soft services (through effective coordination of planned and reactive maintenance), site security and health and safety., • This is a critical role supporting the Building Manager in their objectives to achieve sites that remain attractive to customers from both an operational and cost perspective., • The role will require regular liaison with specialist contractors to ensure all work is carried out in line with best practice, to the expected standard, to reduce risk of failure, minimise downtime, disruption and operational risk. This role also involves ensuring that appropriate controls and procedures are followed to ensure the health & safety of any person affected by the undertaking of these works., • The role will incorporate providing support for various site related projects such as fit-out and décor of common areas and washrooms etc. as well as general repairs. This will include regular review of all areas carrying out condition surveys and making arrangements for any remedial works identified., • Setting and working to accurate and efficient FM related service charge budgets applicable to the sites under your responsibility., • Provide industry recognised level of competency and knowledge relating to building services across the portfolio. Main Responsibilities: Customers • To consistently deliver high levels of customer service to Building Managers ensuring all Hard and Soft Service Facilities and Maintenance issues, requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required., • Supporting the Building Manager in delivery of any necessary building preparation works required., • Liaising with Building Managers and Building and Development team regarding Licence to Alter works. Estate Management • To maintain the properties to a high standard ensuring they are clean, safe, secure and compliant and attractive to customers., • Ensure that all planned and reactive maintained is undertaken in line with agreed specification, frequency, timeline and statutory requirement., • Undertaking regular premises and works inspections identifying areas of concern / snagging items. Items to be recorded on Elogbooks software and arrangements made for works., • Build relationships with Service Providers to ensure that their delivery is in line with expected levels of service, cost and timeliness. Management in line with their SLAs to ensure levels of delivery are as required., • Coordination and delivery of minor decoration and fit out projects including preparation as well as liaison with Building and Development team regarding larger schemes., • Review of work-related risk assessment and method statements, ensuring they meet the business need. Prior to works commencing, carrying out site inductions with Service Providers in relation to RAMS and undertake suitable levels of supervision and monitoring of work., • Identify areas for improvement and discuss with Building Manager and Head of Facilities, implement any changes that are approved., • Coordination of all fire related regulations and audits are undertaken (weekly fire tests, drills, maintenance visits)., • Management of sustainability objectives (waste, water & energy) and achieve cost efficiencies, • Directing, planning and on-going management of essential central services such security, maintenance, cleaning, waste disposal and recycling., • Supervising grounds and general maintenance, including the line management of in-house Caretakers for planned and routine tasks., • Management of Elogbooks CAFM system to ensure site records are current., • Ensure all site documents are maintained including Operation and Maintenance manuals, Health & Safety files, asset registers, PPM calendars, logbooks, firebox, drawings / schematics and certification., • Maintaining audit trail for all planned and reactive tasks., • Providing regular updates to Building Manager and Head of Facilities including provision of relevant management reports reporting on SLA performance etc., • Manage and maintain monthly utility meter readings. Staff Management • Managing planned and reactive tasks for the in-house FM Operatives, ensuring high levels of service and teamwork., • Setting of objectives and performance management of the in-house FM Operatives and arrange training as identified/required., • Deputise in the absence of the Building Manager. Finance • Manage expenditure and procurement for all facilities and building management related costs across the sites., • Ensure that the site is managed within budget, raise necessary purchase orders, approve invoices and follow the correct procedures within agreed authorisation levels., • Identify and achieve cost savings where possible., • Provide information for the operating budget and budgetary systems for all FM related costs at sites.

Job Title: Business Support Officer Location: Islington, London Directorate: Children and Families Service Responsible to: Service Support Manager Contract: Full-time Join Us and Make a Real Difference Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough. Key Responsibilities • Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery., • Maintain strict confidentiality in handling sensitive and personal information., • Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders., • Handle and process all incoming and outgoing correspondence promptly and accurately., • Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly., • Develop and maintain manual and IT-based systems to enhance operational efficiency., • Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures., • Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance., • Contribute to projects, research tasks, and the preparation of management reports and data as needed., • Provide personal assistant support to Group Managers and maintain team diaries and movement boards., • Monitor and order office supplies and equipment, ensuring availability for team members., • Ensure compliance with health and safety standards, council policies, and legislative requirements. Essential Experience & Knowledge: • Previous experience in a busy administrative role., • Strong organisational and time management skills with the ability to manage multiple tasks simultaneously., • Confident user of Microsoft Office and other IT systems., • Understanding of the key administrative needs of a busy office environment., • Experience working within a local authority, especially in children’s social services. Working for Islington means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering: • Professional development and training opportunities, • A vibrant, collaborative working culture, • Hybrid and flexible working options Ready to Apply? If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families. How to Apply: If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your cv

AV Technician Up to £48,000 London Are you looking for a new AV Technician position and are relatively new to the industry? I have the perfect role for you! My client, a prestigious US law firm, is seeking an AV Technician with around 2–3 years of experience who is eager to learn, develop, and grow within a fantastic organisation. The ideal candidate will be confident communicating with people at all levels, possess strong interpersonal skills, be able to multitask effectively, and have a solid understanding of AV and telephone systems. You will be enthusiastic, proactive, keen to learn, and capable of working independently using your own initiative. Duties will include: • Providing AV support for conferences, meetings, and events, • Delivering exceptional customer service to clients, attorneys, and senior management, • Setting up, monitoring, and troubleshooting AV systems for events, meetings, and conferences, • Providing support with Zoom and Microsoft Teams, • Carrying out routine maintenance of equipment and reporting faults where necessary, • Providing one-to-one support with telephone systems, • Onboarding and offboarding contacts on the phone system, • Configuring phones and user settings, • Setting up voicemail accounts, • Maintaining telephone and AV inventories Please apply today for immediate consideration!

Cyber Security SOC Analyst London - Hybrid working (3 days in office / 2 days remote) £30k-£36k + Benefits and Paid Training Exams towards certifications relevant for your role fully paid for! My client is an award winning London based MSP who are looking to hire a Cyber Security SOC Analyst. As a Cyber Security SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Cyber Security SOC Analyst Job Specifications: Cyber Security SOC Analyst Main Tasks and Responsibilities • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents, • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Good telephone etiquette Cyber Security SOC Analyst Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days.Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents

Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge – including understanding of maintenance processes, LOLER regulations and safety requirements – would be advantageous but is not essential., • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately., • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally., • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (depending on role -non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business, • Direct involvement in customer service and operational coordination, • Supportive branch environment with strong team collaboration, • Opportunity to develop within a structured service organisation, • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Are you an experienced Customer Service Assistant looking for a part-time opportunity? This is a temporary to permanent role and can become permanent for the right person. Join this team as a Receptionist Customer Services Assistant and become the face of our college, providing essential support and a warm welcome to all visitors. This role is crucial in maintaining the professionalism and efficiency of our front-of-house operations, ensuring that all interactions are handled with courtesy and care. Day-to-day of the role: • Operate the front of house reception desk during core hours, with a rota for assigned evenings and occasional weekends., • Assist learners, staff, and external stakeholders by providing information, advice, or support., • Serve as an ambassador for the College, ensuring all visitors are greeted, signed in, and issued a visitor’s badge., • Handle all telephone, email, and in-person communications in a pleasant and professional manner, adhering to college KPIs., • Respond to email enquiries received through the generic college inbox promptly., • Stay updated with relevant information regarding courses, enrolment details, and learner eligibility requirements, ensuring accurate information is provided., • Implement and contribute to the design and documentation of reception procedures and processes., • Support the main enrolment period and participate in other cross-college events and activities., • Excellent communication and interpersonal skills., • Ability to take initiative in resolving minor matters and referring more serious matters to the appropriate staff., • Familiarity with standard office software and communication tools., • Experience in a receptionist or front-of-house role is preferred., • Understanding of health & safety regulations and commitment to maintaining a safe environment. 25 hours per week, time are: 08.30am-14.30pm Monday to Friday - 100% office attendance, no remote working Must be flexible to work across various campuses in East London. An Enhanced DBS will be required. Application can be made via Reed.

Role Overview: Provide onsite coordination and technical assistance to support and deliver scheduled events including traditional onsite auditorium, hybrid, and remote sessions as required. Key Responsibilities: • Coordinate event schedules with internal/external clients and vendors, • Attend pre-production meetings, • Direct & manage all technical aspects of live events, • Setup/operation of integrated events spaces including high profile Auditorium based results presentations and town halls, • Provide a consistent white glove service, • Managing technical logistics alongside facilities and catering, • Ability to provide workarounds in the event of equipment failure, • Work with vendors for AV rentals and staging requirements, • Ability to multi-task, work under pressure and to strict deadlines, • Prepare equipment for future events and meetings as required, • Presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone, • Provide audio visual support to other areas of the business when required, • Post event reporting to highlight production improvements and enhancements to service, • Minimum of two years corporate experience, • Knowledge of Audio-Visual systems and technologies, • Knowledge in Event audio, video and lighting equipment both digital and analogue, • Ability to multitask and work under pressure to strict deadlines, • Remain client facing and calm under pressure at all times, • Have excellent communication, time management, presentation and organisational skills, • Be enthusiastic and self-motivated, • Be able to establish productive relationships with people at all levels, • Ability to use own initiative appropriately proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.

Debt Recovery Officer • Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour• Job Type: Full-time hours (4 positions available)• Location: Wembley HA9 – Hybrid working (1–2 days per week in office)• Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: • Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios, • Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage, • Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach, • Monitor payment arrangements, follow up on defaults, and trace absconded debtors, • Maintain accurate and detailed records of all customer interactions and account activity, • Respond to telephone, written, and electronic enquiries in a professional and timely manner, • Analyse reports and spreadsheets to track performance against targets, • Liaise with legal services, enforcement agents, and external agencies to progress recovery action, • Work with internal teams and external stakeholders to support overall debt recovery objectives, • Assist with complaints, service requests, and complex casework where required, • Knowledge of debt recovery and enforcement processes, including county and/or magistrates’ court procedures, • Experience working in a debt recovery, revenues, or similar environment, • Excellent verbal and written communication and debt recovery negotiation skillsStrong numerical, analytical, problem-solving, and decision-making abilitiesKnowledge of delivering high-quality customer service in a diverse environment, • Ability to interpret legislation and explain complex information clearlyExperience handling customer enquiries, complaints, and transactions, • Ability to manage challenging situations and customers professionally, • Experience using Microsoft Office and case management systems, • Ability to manage multiple priorities and meet deadlines

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents

About The Role Role Overview: The role of the Project Coordinator is to assist the project managers and teams by monitoring and implementing the framework for them to operate within. This role also includes managing and Coordinating smaller projects, where it is not viable / economical to assign dedicated Project Managers The project Coordinator role will also include supporting Project Managers where necessary with Admin, client communication, such as email and telephone calls The Project Coordinator must be competent enough to co-ordinate project resources such as people, information, rooms and equipment both solely and as a support mechanism to the Project Managers Responsibilities: • Maintain and support clients and their needs, • Assisting in ensuring that projects are run in compliance with the Organisation’s requirements, • Providing guidance and feedback to project teams, • Providing a general 'readily available’ interface between Client and the Business, • Managing and monitoring individual & collaborative work loads, • Maintaining and integrating project plans, • Tracking & reporting overall progress, • Administering the project budget and tracking project costs, • Planning & scheduling resources for a group of projects, • Monitoring resource utilisation, • Performing quality reviews, • Establishing and maintaining the project documentation library., • Excellent organisational skills, • Excellent customer service skills with a friendly and helpful approach, • Administration skills including typing and reporting using Office applications, • The ability to deliver under pressure with minimum supervision, • To communicate effectively with people at all levels, • Good oral and written communication skills with strong eye for detail, • A positive and enthusiastic approach to delivering the role, • Experience of meeting targets and deadlines and working under pressure, • Problem Solving, • Able to work well within a team proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment, • Culture focused on safety, quality and customer care If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Fairfield School of Business (FSB), an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester, Sheffield and Luton. We provide industry-relevant qualifications in business, digital marketing, criminology, counselling and healthcare management in partnership with three leading UK universities. Role Overview We are currently seeking to appoint a Admissions & Widening Participation Associate for our Croydon campus on a full time, permanent basis. As an Admissions & Widening Participation Associate, you will be a key point of contact for prospective students, guiding them through the admissions journey and supporting FSB’s goals to expand access to higher education. This is a fast-paced, dynamic role requiring strong customer service skills, attention to detail, and the ability to manage multiple priorities. Key Responsibilities Applicant Support & Customer Service You will act as a first point of contact for prospective students, providing clear and accurate information at every stage of the admissions journey. This includes but not limited to; · Delivering excellent customer service across online, phone, and in-person channels. · Supporting applicants through interviews and enrolment · Ensuring all enquiries are handled promptly and professionally. · Maintaining a positive and responsive applicant experience. Admissions Processing You will manage applicant documentation, interviews, and records with a high level of accuracy and compliance. The role requires strong attention to detail and frequent collaboration with internal stakeholders. This includes but not limited to; • Handle applicant documentation, including photocopying, scanning, and verification., • Conducting interviews., • Assisting with invigilation of assessments., • Updating and auditing applicant files and CRM records., • Liaising with colleagues on applicant progress. This role involves active participation in open days, campus tours, widening participation events, and recruitment fairs both on and off site. You’ll also contribute to applicant conversion through proactive outreach. This includes but not limited to; • Representing FSB at internal and external events., • Delivering campus tours and providing clear, engaging information to prospective students and visitors., • Supporting marketing and admissions initiatives., • Assisting in the planning and coordination of recruitment events, ensuring they run smoothly and effectively., • Making follow-up calls to enquiries and leads, providing guidance and encouraging applicants to progress with their applications., • Maintaining accurate records of interactions with prospective students on internal systems. You’ll contribute to the smooth running of a busy Admissions Office by handling a range of administrative duties and collaborating with internal teams to enhance workflows and overall service quality. This includes but not limited to; · Handling incoming and outgoing telephone calls, responding to enquiries from prospective students, applicants, and stakeholders in a professional and timely manner. · Updating the student management system with accurate notes, application progress, and relevant changes to ensure records are always up to date. · Uploading and organizing applicant documents onto the student management system, ensuring all files are correctly labelled and stored. · Liaising with academic departments and other internal teams to support application decisions and resolve queries. · Maintaining accurate records and ensuring compliance with data protection and confidentiality policies. · Monitoring application progress and following up with applicants for outstanding information or documents. · Ensuring a high level of customer service is delivered at all times to applicants and stakeholders. Please note that this list is not exhaustive, and additional duties may be assigned as required to support the needs of the Admissions team and the wider organization. Skills & Attributes • Ability to excel in a fast-paced, target-driven environment., • Adaptable and responsive to change., • Excellent customer service and communication skills., • Strong organizational and time-management ability., • Can effectively prioritize tasks and manage a varied workload., • High level of accuracy and attention to detail., • Friendly, approachable, and team-oriented., • Confident in taking ownership of applicants and tasks., • Able to multitask and work under pressure. Essential • Bachelor’s degree or equivalent., • Excellent customer service skills., • Ability to work under pressure and meet deadlines/targets., • Willingness to travel between FSB campuses as required., • Experience using Microsoft Dynamics, SITS, or similar CRM/admissions systems., • Previous experience in higher education, admissions, or student recruitment. Work Location: In person

Temporary School Receptionist - Enhanced DBS Required Location: South East LondonContract: TemporaryStart Date: ASAP We are seeking a friendly and organised Temporary School Receptionist to support the smooth day-to-day running of the school's front office. This role is often the first point of contact for pupils, parents, staff and visitors, so a professional and welcoming manner is essential. Key Duties and Responsibilities • Act as the first point of contact for visitors, parents and pupils, both in person and by telephone, • Manage the school reception area and ensure a welcoming environment at all times, • Answer and direct phone calls, take messages and handle enquiries efficiently, • Sign visitors in and out in line with safeguarding procedures, • Maintain accurate pupil, visitor and staff records using school systems, • Distribute post, messages and deliveries, • Provide general administrative support, including photocopying, filing and data entry, • Liaise with teaching and support staff as required, • Assist with attendance records and late sign-ins, • Support safeguarding procedures and follow school policies at all timesSkills and Experience Required, • Previous experience in a receptionist or administrative role (school or education setting desirable), • Excellent communication and customer service skills, • Professional, calm and approachable manner, • Strong organisational skills and attention to detail, • Ability to manage multiple tasks in a busy environment, • Confident IT skills, including Microsoft Office (SIMS or other school systems desirable), • Ability to handle sensitive and confidential information appropriatelySafeguarding Requirement, • An Enhanced DBS check is essential for this role Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For Example, Your Schedule Might Look Like Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Responsibilities Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects. • Engage with stakeholders to gather information about their IT needs and challenges., • Clarify the issues clients are facing by asking detailed questions., • Diagnosing the source of users’ IT problems:, • Identify the root cause of IT problems through troubleshooting., • Advising clients on possible solutions, • Recommend effective solutions to resolve users' issues., • Escalating complex problems and making users aware of the impact of this, • Escalate unresolved issues to senior analysts and inform users about the process and impact., • Installing and configuring computer hardware and software for users, • Setting up accounts for new starters and ensuring they can log in and use their equipment, • Create user accounts for various software and ensure new employees can access their systems., • Logging and processing support calls, • Record and manage support tickets, ensuring timely resolution., • Keep up to date with technology trends, • A keen interest in IT, • Willingness to learn, • Team Player, • In-depth knowledge of hardware and software, • Up-to-date knowledge of IT and software trends, • Strong customer service ethos, • Excellent communication skills, • The ability to quickly establish good working relationships with clients, • The ability to work to deadlines and under pressure, • Problem solving attitude, • Experience using Windows 11 and O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Degree educated, • IT certification

Sales Director (Hybrid, Watford, WD24 7RY) We are looking for an ambitious and commercially driven Sales Director to join our Senior Leadership Team and play a pivotal role in shaping and leading the future growth of the business. This is a high-impact leadership role responsible for implementing and delivering the company’s sales strategy across Field Sales, Telephone Sales and Customer Service teams, ensuring the achievement of customer acquisition, retention and revenue growth objectives. The successful candidate will be a strategic thinker, inspirational leader and hands-on commercial professional who thrives in a fast-paced environment and is passionate about building high-performing teams and long-term customer partnerships. What will be your main responsibilities? • Lead the development and execution of the company sales strategy to achieve and exceed annual sales targets., • Drive sustainable revenue growth from our Top 5 customers and expansion of the customer base across existing and new customers., • Act as the commercial figurehead of the business, personally managing key strategic customer relationships and supporting major contract negotiations, • Build, inspire and lead a customer-focused sales organisation that understands and delivers against customer needs and objectives, • Work collaboratively with the Category and Purchasing teams to identify new business opportunities and market growth areas, • Lead and develop a multi-functional team including National Account Managers, Business Development Managers, Telephone Account Managers and Customer Service Advisors, • Design and implement development, coaching and mentoring programmes to support team progression and succession planning, • Continuously review and evolve the sales structure to support business growth and customer requirements, • Work closely with Operations and Supply Chain teams to ensure sales growth can be operationally supported, • Partner with Marketing to develop and execute integrated sales and marketing initiatives, • Contribute actively within the Senior Leadership Team, sharing best practice and identifying cross-selling opportunities across the business, • Foster a positive, accountable and customer-centric culture built from our core Company values and behaviours, • Ensure company values and expected behaviours are consistently demonstrated across the team, • Prepare and present sales performance updates, market insights and growth opportunities to senior leadership and Board meetings, • Lead through periods of change with resilience, adaptability and strong people leadership Who are we? Join the Plant-Based Revolution We’re on a mission to fill plates across the UK with plant-based goodness. Since 1987, we’ve been the rebel explorers of the food world, on a constant journey to discover and deliver the very best in vegetarian and vegan ingredients. Today, we are the go-to partner for over 5,000 chefs - from industry giants like Compass and Sodexo to the most innovative independent operators. As the demand for plant-based, vegetarian, and flexitarian diets continues to grow, we are uniquely positioned within the foodservice sector to meet it. We are expanding rapidly, bringing our expertise to kitchens that want to stay ahead of the curve, Why we’re different We don’t just deliver ingredients; we deliver the ideas and inspiration chefs need to master the plant-based learning curve. From Açaí to Za'atar, we speak fluent plant-based. We help our customers create enticing menus that are better for their guests' health, better for the planet, and - importantly - better for their bottom line. Business as a force for good As a proud Certified B Corp, we balance people, planet, and profit. We don’t just talk about change; we own it. We are committed to building an exceptional, supportive team where your opinions matter and you are empowered to challenge the norm to make a real difference. If you’re passionate about food and want to help chefs succeed with plant-based menus, you’ll fit right in. What do you need? We are seeking an experienced and commercially astute sales leader with a proven track record of delivering growth and leading high-performing teams. You will ideally have: • Significant senior sales leadership experience within a FMCG commercial environment, • Proven ability to develop and execute successful sales strategies, • Strong leadership and people management skills with experience managing multi-disciplinary sales teams, • Excellent relationship-building and negotiation skills, • Experience managing key national accounts and strategic customer partnerships, • Strong commercial awareness with the ability to identify and capitalise on market opportunities, • Excellent communication and presentation skills, including Board-level reporting, • A collaborative leadership style with the ability to influence across departments, • Experience leading teams through change and business transformation, • A results-driven mindset with a strong focus on accountability and customer service excellence What will differentiate you? • Senior sales leadership experience within a Private Equity backed business, • Strong relationships and connections within the foodservice and wholesale sector In return what do we offer? • Competitive basic salary, • 25 days holiday plus public holidays with option to purchase additional annual leave, • Company car, • Private Medical Insurance, • Cash health plan (money back for dentist, opticians, physio etc.), • Life assurance (4 x salary), • Staff discount on all products, • Pension, • We promote good physical and mental health and can provide additional support to our employees via our Mental Health First Aiders and Employee Assistance Programme.

Area Sales Executive roles Nationwide! We are recruiting Area Sales Executives and Managers for our renowned logistics client. These roles are available nationwide and require travel, so a valid driving license is essential. Interview Process • Telephone and Video Interview: Initial interview with one of the Flourish team., • Face-to-Face Interview: One-stage interview Compensation • Basic Salary: £28k-£38k (DOE), • Uncapped Commission: Double basic, with realistic £75k OTE, • Car Allowance or Company Car: £4500 Your Role As part of the Network Sales Team, your main goal is to achieve individual sales targets for volume and revenue, aligning with the business strategy. You'll generate your own leads and develop a pipeline to convert into new clients within a defined area. Key Responsibilities • Prospecting: Build and develop a personal pipeline to meet monthly, quarterly, and annual targets., • KPI Achievement: Meet all set KPIs and productivity targets., • CRM Management: Record and manage sales activities through the CRM system., • Client Onboarding: Ensure timely onboarding of new clients to meet go-live dates., • Customer Service: Ensure new clients understand customer service processes and have the necessary tools and contacts., • Performance Monitoring: Monitor new clients' performance to ensure they meet profile expectations within 4 weeks of go-live., • Client Handover: Prepare new clients for handover within 6 weeks of trading., • Issue Resolution: Resolve escalations and account queries., • Collaboration: Work with local operations teams to promote new client awareness and ensure service levels are met. Required Knowledge and Experience • Communication Skills: Excellent verbal and written communication skills., • IT Proficiency: Good knowledge of Microsoft Office., • Self-Motivation: Passion for exceeding targets., • Teamwork: Ability to work independently and as part of a team., • Sales Experience: Not required but beneficial. Experience will unlock the opportunity to apply for an Area Sales Manager role with a basic salary of up to £40k., • Driving License: Must have a valid driving license. People Skills • Organised and Proactive: Energetic and driven to succeed., • Problem-Solving: Creative skills in negotiation and conflict resolution., • Relationship Building: Ability to forge strong relationships with internal stakeholders., • Customer Focused: Competent negotiation skills and ability to adapt to different styles and behaviours. What's on Offer • People Development: Strong onboarding and development programs to set you up for success., • Team Culture: A supportive and collaborative team culture that values social interactions and teamwork., • Merit-Based Progression: All progression is based on merit and performance, driven by the individual with support from managers. It really is what you make it., • Growth Opportunities: For those without experience, the opportunity to grow into the Area Sales Manager role within 12-18 months based on performance., • Performance Coaching: Access to coaching for mental health, CBT, nutrition, sleep, and habit tracking to improve performance and keep you at your best. Benefits • Free digital GP service for all colleagues and their families., • Access a portion of your earned income before payday., • Free basic Will and discounted partner mirror Will for all colleagues., • Cycle to Work scheme., • Employee Assistance Programme with free counselling., • Company-funded Life Assurance., • Flexible working hours., • Great career progression., • Up to 26 days holiday + bank holidays., • Voluntary flexible benefits at discounted corporate rates. Additional Qualities • Passion for Sales: A strong desire to smash targets and excel in sales., • Confident Calling Ability: Comfortable and confident making calls to potential clients., • Resilient: Able to handle rejection and keep pushing forward., • Driven and Motivated: Self-driven with a strong motivation to succeed., • Remote Work: Able to work confidently and effectively in a remote setting. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with us.

Take the next step in your career by leading a role where you can make a genuine difference. haart Estate Agents in Wembley is seeking an experienced Lettings professional to head up a successful team, drive business growth, and deliver outstanding results in a fast-paced property market. This role is ideal for someone who thrives on motivating others, consistently exceeds targets, and is passionate about providing exceptional service to both landlords and tenants. You’ll play a key role in developing your team, strengthening client relationships, and elevating overall branch performance. If you’re ambitious, results focused, and ready to lead from the front with a well established and respected brand, this is your opportunity to create a lasting impact with haart. Benefits of being a Lettings Branch Manager at haart Estate Agents • Complete on-target earnings exceeding £50000 per year, • £20,000 to £32,000 basic salary, dependent on experience, • £2,500 for your first 3 months of employment, whilst you build your pipeline, • Uncapped commission scheme, • A Company Car, • Enrolment onto fully-funded training course that will earn a Level 3 Award in Property and Housing Management (including ARLA), • Career progression opportunities, • Our new company-wide Elevate incentive program, • Employee Assistance Programme A day in the life of a Lettings Branch Manager • Leading daily meetings with the Lettings team, • Coaching the team to achieve KPI’s, • Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings), • Encourage your teams development and progression, • Strong focus on generating new and repeat business, • Developing and maintaining strong relationships with Landlords and Tenants, • Liaising with Tenants and arranging property viewings in line with their needs, • Negotiating offers and agreeing new tenancies, • Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager • Full UK Driving Licence for a manual vehicle, • Minimum of 2 years’ experience within residential lettings at a Senior Negotiator position or higher, • Works well with others to create a team spirit and an enjoyable working environment., • Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other, • The ability to create and action business plans relevant to your branch, • The ability to monitor and assess performance of local competitors, • A strong understanding of current legislation related to Residential Lettings, • Ability to manage time sensitive and high volume workloads, • A reputation for delivering outstanding customer service, • Ability to work under own initiative, • Good telephone manner, • Strong IT skills (Basic Microsoft Packages), • Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • We’ll need evidence of your right to work in the UK, in the form of:, • Proof of Address, • National Insurance, • Drivers Licence Check

The Role: Sales and Events Executive The Restaurant: Based Across Support Office & Our Restaurants The Location: 16 Kirby Street, Farringdon, London The Contract: Full Time Position, 9am-5.30pm Monday to Friday Fixed Term Contract - 8 months Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. A bit about what you will be doing: We have a fantastic opportunity for an Events Executive to join our central Sales and Events team. As Events Executive you will contribute to the delivery of The Evolv Collection sales strategy, with responsibility for handling and managing private dining, group bookings events and exclusive hires. Key Responsibilities: • Maximise all revenue opportunities for The Evolv Collection restaurants for private dining, exclusive hires and group bookings, cross-selling and up-selling as appropriate, • Source, research and proactively contact new business prospects through the most appropriate channel, • Build long-term relationships with clients to secure repeat business, • Develop and maintain agent, corporate, DMC and event organiser database, • Solicit feedback from clients by following up each event to enhance customer experience, • General administration support, trace files, • Adjustments figures collation and inputting, • Attend and work on events at the restaurants and venues as required Key Requirements: • Proactive and enthusiastic, seeking opportunities to enhance the client experience, • Excellent verbal & written communication skills, • Inbound telephone call handling experience, • Knowledge of restaurant industry or event industry, • Rational problem solver, • Able to work under pressure, • Competent in the use of Microsoft Word and Excel At The Evolv Collection, we are proud of the people that work with us and see the diversity within our teams as part of our DNA. We are committed to creating an inclusive environment for all our team members and value the similarities and differences they bring. Our people are a core part of our business. We welcome and embrace all, regardless of age, ability, ethnicity, gender, race, religion or belief or sexual orientation.

Receptionist - Hook, Hampshire \n\n Receptionist Overview: \n\n To be the first point of contact for all guests, in person and on the telephone at the heart of the Hotel. \n\n As a Receptionist working with our Front of House Team, you will excel at proving guests with first class service, ensuring a smooth check-in/out service and deal with any enquiries swiftly and efficiently. \n \nAs the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail. \n\n Receptionist Key Responsibilities: \n\n\n\t • To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.\n\t, • To oversee the day to day operation of the Reception Desk, liaising closely with all Heads of Departments.\n\t, • To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.\n\t, • To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.\n\t

Entity: People, Culture & Communications Job Family Group: Business Support Group Job Description: This is a hybrid role that requires 3 days per week in the office, with 2 days per week from home. Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner. About the role The Global Workplace team sits within the People, Culture and Communications entity in bp. The team comprises of global Subject Matter Experts and Regional delivery teams who together work with the business to develop and deliver services and solutions complemented by our service partners. The Real Estate EMEA role will have accountability for all activity relating to the planning and execution of office and non-office real estate strategy and transactions, across all bp business units and functions, in EMEA. The role will help to support the drive for change in the way bp works, to be outstanding, for attracting talent, engaging bp colleagues and help ultimately to reduce the size of the bp property portfolio footprint. What you will deliver • Providing corporate real estate expertise across the EMEA real estate portfolio, to all business units and functions., • Supporting the management of all property acquisitions, disposals and renewals, whether purchased, sold, leased, to support a significant reduction & consolidation of the EMEA property portfolio in line with bp’s global strategy, • Supporting the management of external real estate outsourced providers and Vested supply partners, to drive bp’s real estate ambitions for the estate, • Crafting awareness that the Global Real Estate (GRE) and the Global Workplace team are seen as the unquestionable starting point of contact planning related to real estate transactions., • Ensuring transactions are set up to be successful through appropriate governance, resourcing and risk management, • Performance manage our external real estate partners, agents and brokers, suppliers, and consultants, in the day-to-day management of the portfolio including new lease requirements, renewals, sub-lettings, lease surrenders, restoration issues, credit control and other property matters., • Develop and maintain relationships with the regional workplace teams, collaborators and other bp entities (Legal, Treasury, Finance, Tax) to support bp’s portfolio ambitions. What you will need to be successful • Significant experience in a similar role inside an occupier facing organization, international real estate consulting or service provider consulting team., • Demonstrable experience in property strategy, real estate transactions, and an understanding of agile working practices, and design & construction for a major corporate entity., • Outstanding collaborator engagement skills, building sustainable networks of using high EQ, with an ability to challenge stakeholders to arrive at the best real estate decisions for bp., • Proven track record to deliver a multi-disciplinary approach to corporate real estate, providing a broad approach to property within established processes., • A minimum of a bachelor’s degree (or equivalent), master’s degree or equivalent experience preferred in one of the following fields: Estate Management, Real Estate, Finance, or related field., • Relevant professional qualification RICS (MRICS) or Fellow of RICS (FRICS). Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Building services and standards, Building sustainability, Communication, Continuous Improvement, Contract Management, Curiosity, Customer centric thinking, Diversity, Equity, and Inclusion, Financial Analysis, Integrated Planning, Long Term Planning, Project execution planning, Real estate and location Strategy, Safety Leadership, Strategy and business case, Supplier Relationship Management, Translating strategy into plans, Waterfall Model, Workplace colleague experience Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Regional Optimization Lead supports the delivery of the commercial optimization agenda across the shipping fleet, working closely with the Senior Commercial Shipping Optimization Manager to turn strategy into effective execution. This senior role maintains a strong focus on live earnings and voyage efficiency, with day‑to‑day involvement in monitoring vessel behaviour, stepping in on deviations, and partnering with operations, chartering, performance, and claims teams to protect and enhance voyage economics. Acting as the link between commercial strategy and operational delivery, this role provides hands‑on support across fuel utiliziation, routing, speed handling, bunker planning, claims, and post‑voyage analysis. It strengthens transparency and rigor by using dashboards, digital tools, and standardized processes to guide decisions. Collaboration is central to success. The Commercial Lead works closely with Chartering, Operations, Performance, Claims, Bunkers, and Analytics teams to drive optimization, capture value, and ensure findings are applied fleet-wide. * Implement the commercial shipping maximization agenda in line with set priorities, converting strategy into practical voyage and fleet actions. * Maintain a strong daily earnings focus through PnL oversight, route and speed monitoring, and active participation in daily Chartering optimization huddles. * Optimize voyage execution through hands‑on involvement in fuel utilization, routing, speed management, stoppages, route compliance, and heating strategy, applying “heat‑to‑need” principles and surfacing exceptions via dashboards. * Track vessel and voyage performance benchmarks, working with the Performance Manager to identify underperforming vessels and coordinating corrective actions with internal partners. * Support bunker optimization by reviewing bunker intakes and helping refine bunker stem decisions to improve cost and efficiency outcomes. * Take ownership of vessel performance and commercial claims, including performance claims, off‑hire tracking, and voyage‑level re‑billables, coordinating with internal and external stakeholders to improve recovery. * Strengthen charter party and contract performance by reviewing Time‑Charterparties, identifying improvement opportunities, and applying redelivery guardrails to prevent over‑hire and commercial leakage. * Deliver post‑voyage analysis and insights, working with Analysts and Performance teams on monthly earnings reviews, underperformance reports, and voyage reviews, ensuring findings are embedded through closed‑loop feedback. * Lead bi‑weekly optimization huddles with chartering, claims, and operations teams. * Contribute to benchmarking and reporting, maintaining accurate shipping scorecards, tracking trends against internal targets and industry standards, and highlighting improvement opportunities. * Own and negotiate underperformance claims with vessel owners. * Partner across Performance, Chartering, Operations, Digital, Technical teams, charterers, suppliers, and vendors to support optimization, knowledge sharing, and continuous improvement across the fleet. * Recent experience in commercial shipping, voyage operations, or fleet performance with hands‑on exposure to live voyage management. * Strong practical understanding of PnL drivers, fuel consumption, routing, speed management, bunker planning, and voyage economics. * Hands‑on experience using IMOS or similar commercial voyage management systems. * Experience identifying freight losses, reducing idle time, and handling commercial claims (demurrage, off‑hire, miscellaneous). * Solid understanding of tanker charter parties and freight terms. * Experience in vessel performance assessment, including off‑hire and efficiency‑related claims. * Confident working with dashboards, voyage systems, and performance data to support real‑time decisions. * Background as a senior sea‑going mariner or recent commercial shipping experience within tanker operations. * Experience within a vessel‑owning organization or tanker pool, with exposure to commercial decision‑making, fleet performance drivers, owner–charterer dynamics, and operational frameworks that support optimization. * Experience working as a charterer for a ship owner or pool operator. * Strong influencing and stakeholder management skills across technical, digital, commercial, and operational teams, as well as external partners and vendors. * Understanding of compliance requirements, risk management practices, and governance frameworks relevant to commercial shipping operations. * Commercial mentality with experience in cost recovery, claims management, contract optimization, and delivering measurable financial outcomes. * Familiarity with vessel performance technologies, fuel‑efficiency solutions, and digital platforms relevant to shipping optimization. At bp, we support our people to grow in a diverse and dynamic environment. We value the strength that comes from different perspectives and experiences. Our benefits are designed to help your work fit your life, including flexible working options, generous parental leave, and excellent retirement benefits. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

About the Company Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you. About the Role Key responsibilities of the role are: • Responsible for client satisfaction and responding to incoming calls and emails., • You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you., • You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service., • Maintain database for all clients and ensure all information is up to date., • Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams., • This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones., • This position will see you contacting lapsed clients with the aim of becoming active customers again. Qualifications • Advanced level of Microsoft Office skills., • Ideally have previous exposure to the Waste Management and Recycling industry., • Essential to have previously worked in a Customer Service environment. Required Skills • Be self-motivated with an analytical mind and a keen eye for detail., • Ambitious dynamic go-getter with a real can-do attitude., • Confident communicator, both verbal and written., • Good team player as you will be required to work with a range of personnel internally and externally., • Work well under pressure and to set timelines in a professional manner., • Experience of working in a fast-paced environment.

Are you looking for a new AV Technician position and are relatively new to the industry? I have the perfect role for you! My client, a prestigious US law firm, is seeking an AV Technician with around 2–3 years of experience who is eager to learn, develop, and grow within a fantastic organisation. The ideal candidate will be confident communicating with people at all levels, possess strong interpersonal skills, be able to multitask effectively, and have a solid understanding of AV and telephone systems. You will be enthusiastic, proactive, keen to learn, and capable of working independently using your own initiative. Duties will include: • Providing AV support for conferences, meetings, and events, • Delivering exceptional customer service to clients, attorneys, and senior management, • Setting up, monitoring, and troubleshooting AV systems for events, meetings, and conferences, • Providing support with Zoom and Microsoft Teams, • Carrying out routine maintenance of equipment and reporting faults where necessary, • Providing one-to-one support with telephone systems, • Onboarding and offboarding contacts on the phone system, • Configuring phones and user settings, • Setting up voicemail accounts, • Maintaining telephone and AV inventories Please apply today for immediate consideration!

Exciting opportunity for a Category Manager - Convenience Food & Soft Drink Retail to join this global energy company for a 6 month initial contract. Pay Rate: £400 - £435 per day, PAYE/ Umbrella. As a Non-Fuel Retail business, Convenience Retail Team sources goods and services across a broad spectrum of own-label and consumer packaged goods across 13 product categories. The team has a core offer of products and services complemented with a food-for-now proposition. This is enhanced with a food-for-later and top-up convenience offer developed in close collaboration with major UK Retailer Alliance partners. To drive long term sustainable growth, the business is focused on developing an ever-evolving offer that satisfies the needs of a diverse customer base. Each service station must provide customers with the best mobility offer and must cater to customers with different retail shopping missions. The role: The purpose of this role will be to manage assigned Categories and/or Alliance Partners for the UK business, ensuring the key KPI metrics are met. This will require best-in-class category management skills and the successful candidate will be required to build extensive knowledge of their categories and the wider dynamics of the retail environment. Pivotal to the role will be interaction with suppliers and partners, negotiating then managing the execution of annual Joint Business Plans. -Manage the Category performance and P&L against key KPI deliverables. -Thorough analysis and understanding of the category and market dynamics - measuring the category performance and maintaining an optimal balance between the long-term view and business demands of the annual targets. -Developing profitable category business plans and ensuring all performance levers are optimized eg range, merchandising, price, promotions, operational excellence etc -Owning the relationships and negotiation of trading terms with suppliers or alliance partners and identifying opportunities to drive efficiencies. Building appropriate JBPs with the supply base. -As part of a global business, work collaboratively with the global category management team to unlock broader opportunities -Develop and implement appropriate seasonal or event driven activities to maximise incremental sales and revenue -Effectively manage relationships with broader stakeholders and other teams within the business to deliver against our objectives -Provide an agile response when required to respond to changing market and business dynamics. The Candidate: *Experience as a Category Manager / Buyer in a FMCG Convenience Food / Soft Drink Retail environment is essential. -Result driven mindset; able to deliver against or support delivery of stretching business targets -Strong commercial acumen, strong understanding of sales, margin and profitability metrics, supported with understanding of all factors that can influence performance -Analytical skills, robust analytical skills demonstrable across different tools with high attention to detail -A willingness to take ownership to deliver against the targets set. -Excellent relationship management skills; able to adapt approach to different audiences or circumstances -Strong interpersonal skills, able to communicate, engage, influence or challenge different stakeholders where required This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us! About the Role Level: 1 Department: Client Services Location: Homebased, United Kingdom Contract Type: Permanent Regulated/Non-Regulated: Non-Regulated Work schedule: 1 late shift per week (11:30am until 19:30pm) (flexible on which day). The rest of the days in this week you will work normal hours (9-5). Plus 1 Saturday shift every 5 weeks, the day before this Saturday you will work half a day (9am-12pm) and the shift for the Saturday is 10am until 2pm In this role you will be part of a friendly team who actively manage the diaries for 100's of financial advisers throughout the UK. The role is a telephone based home working role where you will be dealing with clients from all demographics of the UK who are seeking financial advice. Using our CRM system you will be finding out about the client's needs, finding the right adviser for the client and booking an appointment in our CRM system. The job involves liaising with clients and financial advisers on a daily basis, it is a varied and interesting role that provides some flexibility. Full training and support will be given in the role. About You The ideal candidate will have a strong experience in dealing with clients, either face to face or on the telephone. You will be competent in software such as Word and Excel. You have extensive experience in call-handing as the role requires you to deal with a large volume of inbound and outbound calls. You take ownership in your role and can prioritise and multitask effectively. Desirable: Financial services background. #LI-IC1 #LI-remote Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

Position Title: Insurance Consultant (BankServe) Reports to: Head of Consultancy Team Location: London Summary of Position: We are looking for an Insurance Consultant to work within a high profile team to provide insurance consulting services to financiers and their legal counsel. BMS acts exclusively for financiers, advising on the effectiveness of Owners’ and Operators’ insurance programmes and transferring risk to insurers on behalf of more than 100 financial institutions worldwide. Our scale, experience and specialist focus mean we are widely regarded as leaders in our field, working with many of the world’s top financial institutions and operating entirely without conflict, with a clear understanding of financiers’ priorities. With a global client base across the UK, Europe and key finance and shipping hubs in Asia, our consulting, broking and claims teams form the largest specialist group in this sector. For over 25 years, we have led the development and refinement of insurance structures for shipping and offshore finance, combining deep technical expertise and long-standing market relationships to deliver practical, commercial outcomes for our clients. Key Responsibilities: • Review Owners or Charterers vessel insurances with the aim of producing written reports for Lenders or Lessors advising on the adequacy of the insurances., • Assist Lenders or Lessors (and/or their legal counsel) in dealing with points raised in the insurance reports., • Review, in conjunction with the legal counsel for Lenders and Lessors, the insurance covenants in financing documents., • Provide general insurance advice (written or oral) to Lenders, Lessors and their legal counsel on current market issues., • Maintain and build on existing client relationships, ensuring the highest standards of integrity and client service are maintained in all the Company’s dealings., • Adhere to company and regulatory policies, procedures together with mandatory training requirements. Functional & Behavioural Competencies required: • An understanding of Marine insurance with technical knowledge in this sector., • Experience of taking responsibility for their own actions and the actions of others with little need for support., • Excellent IT & organisational skills., • Makes use of all available office tools to plan and keep track of work and events., • Manages a range of tasks but maintains focus on deadlines and priorities., • Anticipates problems in advance and makes contingencies., • Advanced computer skills., • Customer focused., • Proactive, always looks for ways of delivering a better or more efficient service., • Respectful and professional in all dealings with people at all levels., • Excellent telephone manner., • Resourceful in setting up new systems and processes., • Good investigative and problem solving skills., • Excellent attention to detail, and ability to plan meticulously.

Corporate Receptionist Hotel Receptionists please apply !! London £35k to £42k salary (dep exp) London Global Law Firm Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. • We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!

Pear Recruitment – Lettings Manager Salary – £35,000 Basic OTE £57k Aldgate No need to drive An established, fully accredited independent agent is seeking a talented Lettings Manager with good experience to join their expanding team. This role offers a unique chance to become part of a company that prioritises exceptional customer service and consistently exceeds client expectations. As a Lettings Manager, you will be at the forefront of the property market, engaging with a diverse range of clients. This position provides an excellent platform for career growth, with ongoing training and development opportunities designed to enhance your professional journey. The ideal candidate will possess a keen eye for detail and a passion for delivering outstanding service. Previous experience in a similar role is essential, strong communication skills are equally important. Key responsibilities include: • Building and maintaining strong client relationships, • Ensuring targets are met and exceeded, • Overseeing the lettings process from start to finish, • Implementing strategies to drive business growth To excel in this role, the ideal candidate will possess: • Proven experience in a similar role within the estate agency sector, • Strong leadership and team management skills, • Excellent communication and interpersonal abilities, • A target-driven mindset with a focus on delivering exceptional client service, • The ability to work effectively under pressure and meet deadlines If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Job Role: Style Advisor Reporting to: Store Manager Location: ME+EM Marylebone, London Contract type: Full Time, 37.5 Hours Per Week About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About The role: ME+EM are looking for full time Style Advisors to join our retail team in our Marylebone Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns. About you: • Experience working in a fast paced, high volume environment, • Have a genuine passion for fashion and providing outstanding customer service Your Responsibilities: • Provide the best experience through speed and accuracy., • Ensure you represent the brand at all times by following the company dress code., • Continually improve product knowledge and research products online., • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online., • Promoting ‘one business’ mindset., • Be confident in building organic and long-lasting relationships with customers., • Carryout personal styling sessions with confidence., • Confident with styling, outfit building and recommendations., • Escalate customer complaints to the management team., • Awareness of opening and closing duties and support when necessary., • Be confident with till functions., • Process transactions, refunds and telephone orders confidentially., • Understanding the importance of data collection and ensuring GDPR is adhered to., • High level of telephone etiquette., • Maintaining store visual merchandising standards., • Replenishing stock and keeping the shop floor clean and tidy., • Assist with deliveries and stock recalls., • Being responsible for own H&S and ensuring H&S processes are followed in store. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday, • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

The FM team is a small team of 8 encompassing a wide range of services across the business, including but not limited to, FOH, helpdesk, maintenance, cleaning, archiving, contract management, accreditations, H&S advisory, sustainability, space planning, moves/changes and fit outs. A busy team who are integral to creating environments that not only support, but enhance, the well-being of employees. This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal. Main Responsibilities A proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the FM team in service delivery to the business. Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure. • Working in alignment with FOH colleagues to provide a warm courteous welcome to all visitors., • Understand and anticipate client needs, ensuring that expectations are met, and where possible, exceeded., • Manage all incoming telephone calls/enquiries and redirect them to the appropriate business group., • Main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times., • Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised., • Responsible for liaising with business groups ensuring all meeting requirements are captured including room layout, AV, and hospitality. Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT., • Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly., • Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions., • Work with hospitality to collate monthly service reports outlining meeting room usage and associated recharges., • Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency., • Arranging taxis and couriers, coordinating deliveries, and collections., • Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency., • Support the remaining facilities team providing administrative support as per business requirement daily. About you • Experience in a busy corporate Front of House role., • Experience in a professional services environment., • Ability to demonstrate agility in a fast-paced environment., • Excellent organisational and time management skills to handle the multi-faceted nature of the role., • Proactive with an ability to solve problems quickly and effectively., • Excellent communications skills, proactive approach to work and be able to deal with people at all levels, with tact and diplomacy., • Ability to multitask with impeccable attention to detail., • Reliable and flexible team player.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Fluent Arabic Cashier Temp London THE COMPANY Leading Private Bank are looking for a Senior Cashier to join a small team working with HNW clients MUST HAVES • Fluent Arabic, • previous Banking Cashier experience, • Writing Reports in various Asset classes, • Excellent Customer Service skills Key Responsibilities & Accountabilities • Maintaining a till in Sterling and Foreign Currency. Staff and Customer travel orders., • Encashment of cheques and counter debits drawn upon customers’ accounts held in Retail Branches in London., • The acceptance of credits whether cash or cheque to accounts held with Retail Branches in London., • Acceptance from customers to transfer requests, whether internal or external, cheque book issuance., • Purchase and Sale of Foreign Currency notes and Travelers’ Cheques., • Input of the above to the host computer via the Teller Sub-System., • Updating information for MIS/Statistical Reporting., • Telephone Queries., • Assist with filing at the Branch., • ATM replenishment

Import Clerk - Freight Forwarder (Air Freight, Sea Freight or Road Freight) Exciting and progressive Freight Forwarder looking to add an Import Clerk to their team, exciting and team work orientated working environment promoting development and progression! Package • Basic Salary 35k - 40k (dependent on experience), • Bonus paid 2x annually, • 37.5 hours per week, • Monday to Friday 0900-1730hrs, • Paid overtime, • 25 days holiday plus bank holidays, • Personalised training and development program, • Work perks, discounts, • Gym Membership, • Private Healthcare, • Life Insurance, • Death in Service Insurance, • Private Pension Scheme Job Description • Arranging import shipments from worldwide origins., • Arranging collections with selected transport companies., • Liaising with clients and other branches,sales departments, hauliers, etc., • Providing excellent customer service to import customers., • Handling order traces, checking documentation, commercial invoices, processing pre-alerts from overseas offices., • Completion of import customs entries, • Experience at communicating with shipping lines, airlines and transport companies. Candidate Specification • Minimum 1 year experience in a similar function in the freight forwarding industry., • Team player together with ability to work on own initiative., • Tactfully handle customer queries / excellent telephone manner., • Stay calm and focused under pressure., • Any experience with Air Freight, Sea / Ocean Freight or Road Freight Get in touch today if you are looking for the next step in your career, please note my client is only considering candidates who are currently working for a Freight Forwarder. If you have any questions please feel free to call me on 0208 004 5535 | 073 0008 0008. Saif Ali Senior Recruitment Consultant - London Heathrow

TITLE OF POSITION: Senior Sales Executive REPORTS TO: Sales Manager NUMBER OF DIRECT REPORTS: None OFFICE LOCATION: Richmond, London CONTRACT TYPE: Permanent ROLE OVERVIEW We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime! MAIN ACCOUNTABILITIES · Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events. · Product Expertise: Ensure thorough understanding of all product offerings, effectively positioning them in the marketplace and supporting the team to do the same. · Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings. · Market Intelligence: Support the Sales Manager to stay informed of market trends, competitor activity, and industry opportunities to contribute to strategic business development initiatives. · Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience. · Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community. · Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale. · Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting. · Reporting and Analysis: Provide accurate and timely sales reports to the team including updates on pipeline, activity, and forecasts, using sales analytics to suggest adjustment to tactics, ensuring data-driven decision-making for effective sales outcomes. · Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive. KEY SKILLS · Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management. · Effective Communication: Master of crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations. · Resilience and Adaptability: Maintains a resilient mindset in challenging situations, adapting strategies to meet business needs and client expectations effectively. · Brand and Product Ambassadorship: Acts as a positive ambassador for the brand, enthusiastically promoting our products with a commitment to excellence in all interactions. DESIREABLE COMPETNCIES · Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success. · Time Management and Planning: Exceptional ability to manage time efficiently and prioritise tasks effectively, ensuring timely completion of responsibilities and adherence to deadlines. · Networking and Influence: Highly skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders. · Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting. · Sport Enthusiasm: While not essential, a passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. Through joining STH, you will be part of an inclusive and driven culture, that focuses on collective success and empowerment; we thrive of making the memorable, unforgettable for thousands of global sporting fans. We champion the ethos of the sports teams we represent and ensure our culture is one that is opportunity driven, both for the customers we serve – and the people who make them possible! WHAT WE STAND FOR STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. · Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver. · Spirit of Progress: We strive to be trailblazers; we seek continuous improvement and innovation in everything that we do. · Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners, and the communities in which we operate.

Position Title: Buyer Recruitment Executive Market Group: Northstar Travel Group, EMEA and USA Reports To: Event Audience & Hosted Recruitment Director Works with: Recruitment team, Hosted Buyer Operations, Events, Marketing, Sales and Editorial Office Location: London / Hybrid About Northstar Northstar Travel Group is the leading business-to-business media company providing information and marketing solutions for the global travel industry. The company owns 14 media brands connecting 1.3M industry professionals through a comprehensive portfolio of digital, social, print and more than 100 events in 13 countries. Purpose The role is responsible for recruitment and engagement of senior-level buyers for Northstar Travel Group across its events / products: • Recruitment of buyers and hosted buyers to events, to target., • Underpin buyer relationship management by being able to effectively communicate the value of Northstar’s products – both editorial and events – to the audience., • For this role 75-100% of your time is spent on delegate recruitment calls. KEY RESPONSIBILITIES • Calling data provided to build buyer audiences for tradeshows and events., • Clear understanding of buyer needs and of the marketplace., • Application vetting, • Update and maintain current database by sourcing new leads, feeding back lead information changes and building data where needed., • Calling data for table sales and award entries, • Build an online community via social media, sourcing relevant contacts to add to the Northstar database., • Attend industry events to build a buyer network., • Work to achieve personal KPI’s and targets., • Liaise with sales and marketing departments to feedback industry news, • Perform other related duties as directed and/or required., • Assist hosted buyer and event teams in driving appointment numbers. KNOWLEDGE, BEHAVIORS AND SKILLS • Grasp the markets we service quickly: corporate travel, meetings and travel technology., • Fluent English communication, both verbal and written, • Exceptional telephone skills and strong communication skills (oral and written)., • A high degree of professionalism., • Attention to detail in all areas., • Ability to work under pressure., • Ability to manage multi-projects simultaneously - strong organizational, coordination, and time management skills., • Ability to work as part of a team., • Service awareness – Good telephone manner and customer service skill, • Computer experience with proficient knowledge of Microsoft Office software products (Word, Excel, PowerPoint, Outlook),, • Ability to quickly grasp the workings of CRM, accounting, and business delivery software applications., • Understanding of USP’s and competitor events, • Understand market trends and developments. RELATED EDUCATION AND WORK EXPERIENCE: • Aptitude and interest in delegate sales is a must., • Prior experience with delegate sales and administrative functions is strongly preferred. Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Office Experience - Scheduling, Telephone Skills, Typing, Organization, Time Management, Customer Service, Verbal Communication, Knowledge of medical terminology, prior experience in handling electronic medical records and a Proficiency in Microsoft Office applications such as Microsoft Office 365,