Telephone customer service jobs in United Kingdom

Job Title: Pensions Specialist Location: Grantham/Hybrid Contract: 6 months Fixed Term Hours: 39 hours per week Salary: Up to £31,521.10 Contact Details: Information: We operate flexi time and flexible working. Ref: 080794 About the Role: Thera Group is seeking a detail-oriented and proactive Pension Specialist to support the smooth running of all our pension schemes. This role focuses on delivering excellent service to scheme members, ensuring all pension administration is completed accurately, timely, and in line with service level agreements and legislative requirements. What You’ll Be Doing: • Providing expert support to both the company and employees on DC (Defined Contribution), NHS, and LGPS pension schemes, • Producing, processing, and reconciling data for external pension administrators and providers to ensure ongoing pension fund administration and compliance, • Handling queries, calculations, and requests from employees, pension providers, external administrators, and consultants, • Assisting in the creation and distribution of communication materials for pension scheme members, • Completing surveys and mandatory legal submissions to the Pensions Regulator, DWP, and HMRC, • Logging and monitoring all incoming pension queries and responding via email, telephone, or mail, • Maintaining pension member data and company pension files, ensuring compliance with Data Protection regulations, • Strong technical knowledge of pensions, with experience in NHS, LGPS, and DB scheme administration preferred, • Ability to perform pension-related and complex pension administration calculations, • Previous experience as a pensions administrator, • Exceptional attention to detail with advanced numeracy and analytical skills, • Proficiency in advanced Excel functions, • Excellent verbal and written communication skills, • Strong customer service focus and ability to manage enquiries professionally, • Highly organized with the ability to prioritize and manage your own workload effectively, • A flexible team player who can adapt to changing priorities and apply continuous improvement techniques, • Be part of a supportive and professional team, • Opportunity to work across multiple pension schemes, expanding your expertise, • Competitive salary and benefits package

Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion.g If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: • Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7., • Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols., • Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence., • Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels., • Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move., • Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams., • Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence., • Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required., • Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders., • Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: • Outstanding customer service - Calm, confident, and responsive under pressure., • Team player - Collaborative, supportive, and reliable in a fast-paced environment., • Self-starter - Able to work independently and make sound decisions., • Clear communicator - Strong verbal skills and active listening., • Organised and efficient - Skilled at managing time and priorities., • Tech-savvy - Confident with ICT systems and telephony tools., • Desirable Skills & Experience:, • Experience in a contact centre or similar high-volume environment., • Familiarity with Microsoft Teams and other video call systems to set up meetings and calls., • Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at ___. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with prospective clients via telephone, email and other technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important role of the Associate Mid Market Sales Rep is to support the field Account Managers with complex quotes, creation of contractual paperwork and other administrative tasks, while helping existing clients (some high profile, large brands and agencies) with any queries they may have and spotting opportunities to turn some of these queries in to future sales. What you’ll be doing: • Review, contact, and qualify marketing-generated leads and deliver qualified opportunities to field Account managers as appropriate., • Manage inbound sales requests received via web, email, and phone., • Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up., • Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage., • Support field Account Managers with contracts and other administrative tasks., • Answer existing customer queries and spot opportunities for future sales., • Set up and deliver sales presentations, product/service demonstrations and other sales engagements., • Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes., • Obtain thorough knowledge of company’s solutions and corporate/market value to identify and drive qualified leads., • Collaborate with supervisor and sales teams to determine sales strategies and approaches., • Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services., • Maintain and update internal Customer Relationship Management (CRM) system to accurately track all relative customer data, business insights, and record of interactions., • Ensure follow-up and management of database of prospective and current customers., • Maintain and organise database reports on a daily, weekly and monthly basis to deliver to necessary team members., • Understand and present product/services features, quote prices, credit terms and sales order process., • Assist and create quotes and RFP responses to potential clients., • Continuously develop knowledge and skills. What we’re looking for: • Experience in opportunity qualification, sales calls and prospect management with a demonstrated ability to convert prospects, closing deals and achieving defined goals., • Fluent in French and English, • Excellent listening, verbal and written communication skills., • Strong problem identification and objection resolution ability., • Ability to engage customers and build strong relationships., • Strong data analytics ability with attention to detail., • Self-motivated with high energy and drive to succeed., • Ability to work individually and within a team., • Experience with customer relationship management software and knowledge of marketing automation software., • Ability to embrace change and learn quickly., • Interest or experience in design preferred. What’s in it for you • Hybrid work arrangements and competitive paid time off programs., • Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales, • A creative, innovative, and global working environment in the creative and software technology industry, • Highly engaged Events Committee to keep work enjoyable., • Reward & Recognition Programs (including President's Club for all functions), • Professional onboarding program, including robust targeted training for Sales function, • Development and advancement opportunities (high internal mobility across organization), • Retirement planning options to save for your future, and so much more! Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Entity: Customers & Products Job Family Group: HR Group Job Description: About the role BP Pension Trustees Limited (‘the Trustee’) is the corporate trustee that manages the BP Pension Fund (‘the Fund’), bp’s UK defined benefit pension fund. The Fund, with assets of around £18bn and 56,000 members, is one of the largest private sector pension funds in the UK. It is closed to new entrants and future accrual. We are looking for a dynamic individual to lead the Administration function for bp pension fund operations, ensuring smooth, effective and timely delivery of all administrative functions, including member communications. Reporting to the Head of Operations, the role holder will provide in-house Administration, including Payroll services, to members, projects and legislative activities. This role will work closely with the compliance and risk, business and technical support, and systems and projects teams to deliver a compliant, efficient and cost-effective service to stakeholders. The Administration Manager will support senior management and lead the administrative team to deliver high-quality services. This role requires engagement with a wide range of collaborators, both internal and external, addressing the many challenges that can arise with a fund of this size. The role holder will gain exposure to activities and projects across a wide range of the Trustee’s responsibilities. • Lead and coach the pensions administration team to deliver high-quality, efficient service in line with service level agreements, • Oversee day-to-day operations, resource planning, and capacity management using systems and management information (MI) to monitor performance and support operational decision-making., • Build and maintain strong relationships with internal and external stakeholders, including presenting at trustee and board meetings, • Ensure compliance with all regulatory and disclosure requirements, contributing to audits, governance, and reporting, • Drive continuous improvement by leveraging technology and refining processes to enhance efficiency and member experience, • Manage budgets and support project delivery, including planning and execution of trustee-led events, • Contribute to department strategy as part of the pensions administration leadership team, • Strong knowledge of UK pensions legislation, governance, and regulatory frameworks (e.g. TPR, FCA), • Proven experience in managing pension administration operations and leading teams in a complex environment, • Skilled in using pensions administration systems (e.g. Intellipen) and interpreting management information, • Excellent communication and stakeholder engagement skills, including the ability to present complex information clearly, • Strong analytical, problem-solving, and decision-making abilities, • High attention to detail and understanding of handling sensitive, confidential data, • Self-motivated, organised, and proactive with a passion for service excellence and continuous improvement, • Professional pensions qualification (e.g. PMI, APMI), • Experience working in an in-house pension scheme, • Familiarity with project management or business analysis methodologies Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility tools, Analysis and modelling, Base pay and cash allowances, Benefits plan management, Customer centric thinking, Decision Making, Developing and implementing strategy, Influencing, International Mobility, Interpreting and applying tax law, Kanban, Legal and regulatory environment and compliance, Long Term Planning, Market Analysis, Offer Management, Resource and budget planning, Scrum, Stakeholder Management, Total Reward Management, Variable Pay, Waterfall Model, Writing skills Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Job Title: Receptionist Hours of work: 37.5 hours per week, 7.5 hours per day, Monday to Sunday Role Summary The Receptionist is a vital member of the Front of House (FOH) team, acting as the first point of contact for all patients, visitors and staff. This position is responsible for delivering exceptional customer service and ensuring an efficient, welcoming and professional environment at the Hospital’s main reception. The post holder will undertake a variety of routine and non-routine administrative and security-related tasks to enhance the patient journey and support hospital operations. The role requires flexibility, a polished appearance, and the ability to work both independently and collaboratively. Key Responsibilities Reception & Administrative Duties • Warmly greet patients, visitors and staff, ensuring a positive and professional first impression., • Schedule, reschedule, confirm and manage patient appointments; maintain accurate patient records using the hospital system., • Provide accurate information regarding hospital services, procedures, and facilities., • Assist patients and visitors in navigating the hospital and accessing appropriate departments (e.g., The Library, The Study, Outpatient Clinic, Imaging)., • Operate the telephone switchboard, screen and direct calls appropriately, and take clear, accurate messages., • Maintain and update patient admission/discharge lists and distribute admission lists daily., • Register outpatient appointments and input consultant clinic lists into Compucare accurately., • Prepare patient registration forms and ensure timely check-in/check-out using Compucare., • Process patient payments (deposits, invoices) via PED or cash and handle petty cash as needed., • Take responsibility for the initial operation of emergency systems according to the Hospital policy, initiate any emergency procedures i.e. Cardiac Arrest, Fire Alert and prepare to take instructions from Senior Managers as appropriate., • Manage visitor access, including issuing badges and operating the Hospital’s paging system., • Monitor and control access to the front entrance, reception and waiting area, screening all visitors as per security protocols., • Uphold the highest standards of patient confidentiality and discretion., • Deliver consistent, high-quality customer service to all individuals., • Maintain awareness of surroundings to promote a safe and supportive environment., • Attend staff meetings and complete training as required., • Perform any additional duties as assigned by the line manager or senior team. Key Requirements • Previous experience in a receptionist or front-of-house role, preferably in a healthcare environment., • Proficient in using standard office software and patient management systems., • Excellent verbal and written communication skills with a friendly, professional approach., • Ability to remain composed under pressure and manage a busy reception environment effectively., • Strong attention to detail, organisation and time management., • Minimum of a high school diploma or equivalent; additional qualifications in office administration or customer service are advantageous., • Demonstratesgenuine care and understanding towardspatients and their families., • Collaborative and supportive, with a commitment to contributing positively to the Front-of- House team. About Us King Edward VII’s Hospital is a respected, leading independent, 56 bedded hospital in London, dedicated to delivering exceptional patient care supported by strong commercial performance. Our commitment to innovation, integrity, and compassion drives everything we do. Founded in 1899, with a history of royal patronage, we are proud to have HRH King Charles III as our current Patron. At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.

Job Role: Head of Performance and Growth – Fire Safety Services Location: London or surrounding areas Hours: 35 Hours per week, Monday to Friday At Innovus, we are committed to delivering market leading solutions and professional services. As the Head of Performance and Growth - Fire Safety, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry. Main Purpose of Job We are seeking a commercially driven and client-focused leader to take ownership of growth in our fire door and fire asset inspection services within the residential and wider markets. The head of performance and growth will be responsible for developing and executing a clear growth strategy, winning new business, expanding existing client relationships, and positioning our business as a trusted provider of compliance-led fire safety solutions. This is a hands-on leadership role, balancing strategic direction with practical business development execution, and is ideally suited to someone with proven commercial experience in the fire safety, property services, sales development or compliance sector. Main Responsibilities Commercial Strategy & Growth • Develop and deliver a growth plan for residential fire door and fire asset inspection services., • Identify, pursue, and secure new business opportunities with housing associations, property managers, developers, and FM providers., • Deliver revenue and margin growth targets through effective pricing, negotiation, and service design., • Report on pipeline performance, forecasts, and growth initiatives to the leadership team and investors. Client Development & Market Engagement • Act as the senior commercial lead for residential sector clients., • Build and maintain long-term client relationships, ensuring customer satisfaction and repeat business., • Represent the business at industry events, client meetings, and sector forums to strengthen market presence., • Keep abreast of market trends, regulatory developments, and competitor activity. Collaboration & Delivery • Work closely with operations and delivery teams to ensure services meet and exceed client expectations., • Partner with marketing to develop targeted campaigns, bids, and client communications., • Provide client feedback and insights into service innovation and continuous improvement. Leadership & Accountability • Lead by example as a senior figure within the business, promoting a performance-driven and client-focused culture., • Establish and monitor commercial KPIs, including pipeline growth, conversion rates, margin performance, and client retention., • Support the wider senior leadership team in building value and preparing the business for its next stage of growth. Skills and Experience • Proven track record in business development or commercial leadership in property services, compliance, fire safety or other relevant markets., • Strong understanding of the residential property market and its key stakeholders (housing associations, local authorities, managing agents) desirable but not essential., • Knowledge of fire safety legislation (Fire Safety Act, Building Safety Act, fire door regulations, FRA obligations) desirable., • Excellent commercial acumen, • Strong networking, influencing, and stakeholder management skills., • Self-starter with the ability to balance strategic thinking with hands-on execution. Working at Innovus: At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery. What We Offer: At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed. Diversity and Inclusion: At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you. Ready to apply: Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

Brand new position* Air Import Coordinator required to join this niche, interesting forwarder.Ideal candidate will have worked in a similar role within Imports, along with excellent Customer Service/telephone skills (essential).Processing Import arrivals from Pre-alert, contacting customers and foll

Job Title: Business Operations Manager Salary: £50,000 + £10,000 bonus Reports to: Managing Director Location: W4 5PY, West London (hybrid up to 2 days per week after probation) Contract Type: Full-time, Permanent About Us We are a leading publisher of video-based training resources and eLearning for the social care sector. With a growing team in West London, we are expanding rapidly, launching new products and having recently introduced a new eLearning portal. This is an exciting opportunity for an experienced Business Operations Manager to take central responsibility for the smooth running of the business. Purpose of the Role To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service, and product teams. Key Responsibilities 1. Systems & Infrastructure • Manage the company LMS (support team, sales enablement, marketing enablement, data maintenance)., • Oversee key 3rd-party platforms: CRM (HubSpot), accounting (Xero), Microsoft 365, domain and email hosting, payment gateways (PayPal, WorldPay, Stripe), Retool, delivery services, video hosting platforms, and other website accounts., • Manage IT setup and support (with external IT provider)., • Ensure GDPR, data protection, and compliance across systems. 2. Data & Reporting • Own and maintain company data lists., • Partner with sales and marketing to ensure data accuracy and accessibility., • Use SQL, Retool, Zapier, APIs, webhooks and JavaScript for reporting, automation, and building MVP solutions., • Work with the MD to set KPIs/OKRs and track business performance. 3. Team & Operations Leadership • Manage the Customer Service team to deliver excellent client support., • Manage Sales Operations, set targets, and report on performance., • Supervise freelance consultants, developers, and designers., • Step in for the MD to manage office operations when required. 4. Finance & Compliance • Support the company budgeting process, ensure accountability., • Maintain oversight of insurance cover, postal services, telephone, and other operational logistics., • Ensure Health & Safety, GDPR, and other legal compliance requirements are met., • Maintain manuals and develop clear operational and procedural documentation. 5. Product • Manage development of LMS platform improvements, • Support bug fixing and issue escalation with technical expertise, • Act as a point of escalation for key clients, • Develop off product solutions for clients and internal use, • Develop product roadmap and ensure delivery in line with business goals Experience Required (Essential) • Managing a range of 3rd-party hosted websites and services., • IT management (with external IT support)., • Leading and managing teams., • Delivering services in a customer-focused organisation., • Budgeting and financial accountability., • Managing multiple concurrent projects., • SQL for reporting and automation. Experience Preferred (Nice-to-Have) • Managing a hosted software system (e.g., LMS)., • Experience managing software development projects and familiarity with development cycles., • Understanding of APIs/webhooks and ability to use them for automation and reporting., • CRM management (ideally HubSpot: workflows, data pipelines, ticketing)., • Experience supporting SaaS products in a dynamic environment while maintaining customer retention., • Aircall + HubSpot ticketing., • Reporting and KPI/OKR setting across multiple business units., • Experience using Retool and/or Zapier to build automation and reporting systems. Skills & Attributes • Strong communicator, comfortable engaging with stakeholders at all levels., • Fluent spoken and written English., • Proactive, takes initiative, and supports team collaboration., • Able to juggle competing priorities in a fast-paced environment., • Efficient, organised, and detail-oriented record-keeper., • Excellent problem-solving skills and ability to think strategically and operationally., • Skilled in Microsoft Word, Excel, Outlook, SharePoint, CRM systems, and cloud accounting tools. Requirements • Bachelor’s degree or equivalent (preferred)., • Right to live and work in the UK; UK residency required., • Ability to commute to West London (role is office-based with hybrid potential). Schedule • Monday to Friday, • 9:00am – 5:30pm Benefits • Comprehensive induction and commitment to ongoing learning and development, • Contributory pension scheme, • Relaxed work environment, • Regular staff social activities, • Sick pay, • Potential for 1-2 days hybrid working per week after completing probationary period. Work Location: W4 5PY (potential for hybrid working up to 2 days a week after probationary period) Please do not apply if unable to commute to West London.

Sales Executive (Events) Basic upto: £32,000 On target: £42,000+ in your first year West London An exciting opportunity for a friendly, energetic individual to join a well-established and successful B2B events company. If you’re passionate about sales and have prior experience in a sales role, this could be ideal for you. The Role We’re looking for an experienced Sales Executive to support a dynamic portfolio of events. The role is target-driven but also offers scope for creativity and progression as our products develop. Responsibilities • Sell supplier packages and sponsorship opportunities across international events., • Drive new business by generating leads through multiple channels (LinkedIn, online research, competitor analysis, industry events, etc.)., • Support event development by sourcing speakers, tracking industry trends, and working with partners., • Use LinkedIn strategically to increase visibility and engagement for our events., • Work closely with marketing to design communication plans and develop creative promotional campaigns., • Build and maintain strong client relationships while delivering excellent customer service., • Take part in events as a member of the onsite event management team. Ideal candidate • Excellent telephone manner., • Strong relationship-building skills., • Experience engaging with C-suite and senior-level clients., • Strategic, proactive thinker and planner., • Highly organised with strong attention to detail., • Willingness to travel internationally to support on-site event delivery., • Honest, transparent, and acts with integrity.

Description Are you a results-driven Sales Account Manager looking for an exciting new opportunity? Do you have a passion for sustainability and the environment? Look no further than First Mile, London's premier recycling company! With over 30,000 customers including big names such as Pret a Manger, Zara, Netflix we are a growing company making a big impact in the environmental space. We are seeking a talented Sales Account Manager to join our dynamic team and help us grow our business to even greater heights. As a Sales Account Manager at First Mile, you will be responsible for driving revenue growth by building strong relationships with 15-30 key B2B clients, developing innovative sales strategies, and amazing our customers. At First Mile, we are committed to positively impacting the environment through sustainable waste management solutions. As our Sales Account Manager, you will play a key role in helping us achieve this mission by promoting our services to your portfolio and ensuring they have the best set-up and strategy possible. If you are a self-motivated, proactive individual with a proven track record in sales and want to be part of a team that is making a real difference in the world, we want to hear from you! Key Accountabilities Key Account Management: Own, maintain, and build partnerships with each key account within your portfolio. Amaze your customers with exceptional customer experience and delivery. Agree on long term mutually beneficial road maps and pre-determine their needs to design future-proof solutions and overcome risk. Retention & Growth: Work with the team to portfolio plan and risk manage key accounts within your remit, ensuring First Mile achieves industry-leading customer retention. Identify and swiftly move to leverage growth opportunities, create value-led, relevant propositions to ensure sales targets are met or exceeded, with strong margins. Strategy & Ownership: Contribute to the longer-term business strategy and service solution, using customer and market insight to help shape and optimise future services, pricing and products. Requirements • Proven sales experience, preferably in a B2B environment, • Commercial awareness, • Demonstrated ability to meet and/or exceed sales and activity quotas, • Outstanding communicator – expert listener, tailors tone and approach, engages and translates customer requirements, • Creativity, ability to innovate and improve company proposition, • Identification of business improvements and providing solutions, • Tactical planning and implementation skills, • Data analysis and problem-solving, • Excellent negotiator, • Strong presentation skills, creating the story and presenting to your audience, • Strong business language communications skills, face to face, telephone and email., • Use of Outlook, Word, Excel and PowerPoint; experience of Salesforce beneficial, • Ability to project manage and develop new business initiatives Benefits Your starting salary will be £40,000 + OTE, but as your experience grows, so does your salary. We have developed a career ladder so you don't have to wait for the annual pay review and your salary is based on your personal level. We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we’ve added some extras which include: • Sales bonus scheme - up to 50% of your basic salary, • Enhanced maternity/paternity scheme, • Regular company parties and events, • Employee recognition at our monthly town hall event, • 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service., • A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight it is totally up to you!, • Lots of drinks, food, socials, and events throughout the year., • But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.

Our Mission and who we are ‘To be the world’s most trusted currency partner’ At Lumon, we help individuals and businesses move money across borders - smoothly, securely, and cost-effectively. With operations in 150+ countries and support for over 40 currencies, we combine competitive, bank-beating exchange rates with a personal, human touch. Whether it’s buying property abroad, managing international business costs, or sending money home, every customer gets access to a dedicated currency specialist - alongside our digital FX platform - for expert support tailored to their needs. We’re regulated by the FCA and the Central Bank of Ireland, handling billions in transfers each year for over 70,000 private clients and 2,500+ businesses. Backed by Pollen Street Capital, we’re in an exciting phase of growth - scaling across Europe and expanding our tech and services. The Client Engagement Team Our Client Engagement team acts as the bridge between our clients and the services we provide. We’re the first voice clients hear and the ongoing support they rely on. Whether it's guiding new customers through onboarding or helping long-standing clients navigate our services. The team is collaborative, fast-paced, and genuinely invested in building strong relationships. In a nutshell, In this role, you’ll be working exclusively with prospective client enquiries generated through our partnership with Rightmove, the UK’s largest property portal. These are individuals who have shown interest in buying property overseas - giving you a valuable starting point for meaningful conversations. Your primary focus will be to reach out to these prospective clients, understand their needs, and introduce them to how Lumon can support their international payment requirements. This is a great opportunity for someone at the beginning of their career who is keen to develop commercial experience in a fast-paced, client-facing role. We’re looking for someone who is approachable, articulate, and genuinely passionate about delivering exceptional customer service. You’ll need to be comfortable speaking with new people over the phone, with a confident and professional telephone manner that builds trust from the first conversation. While prior experience in the foreign exchange market is not required, an interest in the economy, current affairs, or global markets will help you quickly get to grips with the industry and have more informed conversations with clients. Full training will be provided, so curiosity, enthusiasm, and a willingness to learn are more important than technical knowledge. Your day to day will be the following… • Be the first point of contact for new enquiries via key channels - with a specific focus on enquiries provided through our partnership with Rightmove, • Connect with clients at the right time to introduce our services and explain how we can meet their needs, • Build rapport and qualify the client’s interest, ensuring their suitability for our services, • Open high-quality trading accounts for new customers, • Hit core KPIs around call volume, registrations, and time on the phone, • Seamlessly handover qualified active opportunities to the dealing team, • Represent Lumon’s values and professionalism in every interaction You should apply if... • A recent graduate or someone early in their sales career who is eager to learn and develop within a sales or client engagement role, • Strong communication skills, both verbal and written - confident on the phone and professional in approach, • A proactive attitude - you’re someone who takes initiative and is comfortable making outbound calls to prospective clients, • Ability to manage your time effectively, stay organised, and work towards team and individual goals, • Resilience and motivation - you're comfortable handling objections and see challenges as opportunities to grow, • Minimum of GCSE (or equivalent) passes in English and Maths Desirable • Experience in a customer-facing or telephone-based role (e.g., retail, hospitality, sales, or call centre), • Familiarity with outbound calling or working with warm leads, • Interest in current affairs, financial markets, or international business Don't worry if you're new to foreign exchange – many of our top performers started with no prior knowledge. If you’re curious and coachable, we’ll support your growth every step of the way. The interview process Our interview process involves three main stages. We promise not to ask you any brain teasers or trick questions! • Initial video screen with our Talent Acquisition Specialist, • 30-minute video interview with the Hiring Manager, • Final in-person interview with the Hiring Manager and Head of Private Client Revenue Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions. Please also let us know if there's any adjustments you need to make your application process easier for you. Our benefits • 25 days of annual leave, plus bank holiday, • One day off on your birthday, • 2 additional days off for ‘Moments that Matter’, • Monthly lunch and social events, • Medicash health scheme, • Cycle to work scheme, • Season ticket loan, • Salary Sacrifice Pension, • 4x Life Assurance

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Contacting potential and current customers to establish rapport, arrange meetings and make aware of their services Skills: • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • The ability to multi-task and ensure accuracy and attention to detail which is key for this role Competencies: • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • A flexible outlook and ‘can do’ attitude Qualifications & Experience: • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

Product Sales Manager – Hospitality/Retail Operations Location: Home based with UK wide travel Salary: £50-55,000 + bonus + car/allowance + benefits Our Client is a market leading organisation with an impressive portfolio of B2B customers in multiple sectors. The business supplies equipment into dealers, resellers, and direct end users across sectors such as hospitality, education, HORECA, healthcare, business and industry, and the public sector. To continue their impressive growth strategy they are now looking for a proactive and technically minded Product Sales Manager to grow national sales through a combination of field visits, telephone activity, and dealer engagement. The successful candidate will be a hands-on sales professional, someone who enjoys building relationships, developing new customers, and converting opportunities. The role: • To proactively generate new business across dealer networks and direct end users through structured field and telephone activity, thereafter securing repeat business, • To identify and qualify prospects, develop tailored proposals, and convert enquiries into confirmed orders, • To manage the full sales process from initial contact to quotation, negotiation, and close, prioritising sales visits, calls, and follow-ups to achieve activity and conversion targets, • To re-energise dormant customers through targeted campaigns and regular communication, • To build a thorough understanding of the company’s product range to be able to provide the best advice concerning product & technical support, thereafter to match client requirements to suitable specifications, ensuring technical accuracy and compliance, • To liaise with internal project and service teams to ensure seamless coordination from order to installation, • To provide accurate, timely quotations and ensure all documentation is complete and commercially sound, • To stay up to date with and provide feedback regarding market intelligence, pricing data, and customer insights to inform product strategy, • To achieve individual sales and margin targets, contributing directly to divisional growth objectives, • To maintain accurate records of sales activity, pipeline, and forecasting using CRM systems, • To monitor and stay abreast of competitor activity, pricing, and promotional trends, proposing tactical responses, • To work closely with suppliers and internal teams to ensure strong product knowledge and competitive positioning The person: • Proven experience in a product sales or business development role within hospitality, education, HORECA, healthcare, or a similar technical environment, • Confident managing both telephone and field-based selling, balancing prospecting with relationship management, • A demonstrable track record of success regularly achieving annual sales targets, • Experience selling to dealer/distributor networks as well as directly to end users, • Familiar with quotation management, pricing, and margin control in capital equipment sales, • Skilled in building new customer bases while maintaining strong existing relationships, • Ability to interpret technical information and explain it clearly to internal & external stakeholders, • Highly motivated and self-starting – thrives on achieving and exceeding targets, • Confident communicator to a broad range of stakeholders, • Organised and methodical with excellent time management and attention to detail, • Customer-focused, commercially aware, and results-driven., • Enthusiastic, adaptable, and resilient in a fast-moving, competitive sales environment, • Ambitious and career-minded, with future potential to take on greater responsibility as the product division scales, • Comfortable travelling extensively across the UK, therefore, requiring a full UK driving license To apply for this exciting opportunity please email your CV

About distillery Ready to make your mark? We are distillery; a global independent creative practice, trusted by world-leading B2B, purpose and consumer organisations to deliver tangible value through our marketing specialisms. Our purpose is to empower ambitious business leaders and marketers to make a difference. We achieve this through compassion, curiosity and a commitment to achieve outstanding results every time. Our office bases are located in Singapore, San Francisco, London, and Dubai and our days are fast-paced and exciting, within an atmosphere that is super comfortable, creative, and collaborative. This role is offered in our London Team, and the successful candidate will be required to be in the office a minimum 2-3 days per week once the office is established. We take care of our people and we are always looking for opportunities for them to grow. Our leadership priorities are simplicity, transparency, and humanity. The Role As Project Manager you’ll oversee the seamless delivery of best-in-class creative content. This role acts as a crucial link between our clients, strategy leads and creative teams, ensuring the smooth delivery across written, design and video deliverables. You’ll be managing internal and external stakeholders, overseeing budgets and timelines, and ensuring everything we make is delivered at the highest level using the latest AI tools and workflows. How You Will Make Your Mark Client Management & Relationships • Liaise with and maintain a good relationship with clients via day-to-day in-doc and email interactions., • Lead weekly client syncs, making detailed notes., • Act as a fixer for clients, handling comms with customers, as well as any other requests that come in., • Help identify new business opportunities, including leveraging contacts from the customer references programme. Project & Workflow Management • Oversee and manage fast-paced written content requests from clients to meet tight deadlines across EMEA, while supporting APAC and NA markets., • Set up and coordinate new projects, including detailed processes and resourcing assessments., • Coordinate production schedules for projects requiring written and visual assets., • Lead daily scrums to ensure written projects run on time against the confirmed schedule., • Coordinate calendars and scheduling for the in-house writing team., • Assist with the creation of decks for relevant projects as needed. Team & Talent Management • Work closely with distillery’s studio teams (writers, designers, content producers)., • Manage an international pool of freelance creatives, writers, proof-readers and translators., • Recruit and onboard freelance creatives into distillery processes and tools. Content & Marketing Support • Support internal distillery marketing: help set content direction, organise tasks, and publish completed content., • Oversee the quality of written and visual outputs. Operations & Finance • Maintain accurate and up-to-date budgets., • Organise billing for contractors when necessary., • Continually evolve team processes and ways of working to improve efficiency and customer experience. Benefits We offer a competitive salary with a bonus structure, hybrid working, global travel opportunities, 25 days of holiday, health insurance, Death in service (4 times your salary) and the chance to work with leading global tech brands in a collaborative and fun environment. This role is offered as a full-time contract of 37.5hrs per week Diversity & Inclusion at Distillery At distillery, diversity, equity, and inclusion are at the heart of everything we do. With 75% of leadership roles globally held by women and 42% of our team coming from diverse backgrounds, we are committed to creating an inclusive workplace where everyone can thrive. Through initiatives like Studio d. and projects such as our diversity typeface, we amplify diverse voices, foster creativity, and make a positive impact. We are an Equal Opportunity Employer. We value diversity and encourage people of all backgrounds, experiences, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We actively encourage progressive, divergent thinking and innovative ways to deliver. We welcome applications from individuals of all experiences and perspectives to join us in shaping a more equitable, inclusive, and innovative future. Working environment • You may occasionally need to work outside of regular business hours due to global team collaboration, • This role is not permanently home based but can be performed from a home office with reliable internet access and a distraction-free environment, • Must be able to use a screen for long periods and read printed and digital documents, • Includes regular use of a computer, keyboard, mouse, monitor, and telephone or headset, • Some job functions involve repetitive motion, such as typing or data entry, • Some job tasks may be voluminous and repetitive in nature, • This role does not require lifting, pushing, or pulling heavy objects, • You will be required to sit at a desk and use a computer for extended periods, • The role does require your active collaboration and participation within a global team Recruitment agency friends — we appreciate the interest, but we’ve got this one covered. Thanks! 🔗 Learn more about us:______

Sales Professionals/Self-employed Sales/Design Consultants OTE £50,000 - £100,000 p.a. Southall (Next Course October/November 25) Sharps Fitted Furniture, the UKs No1 fitted furniture company are looking for self-employed sales professionals to join its busy sales team across the UB Postcode Areas working within customer homes, designing and selling the bedrooms and Home Collections of their dreams. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial. We offer: Strong brand awareness with high levels of sales generated through customer recommendations. Excellent earning opportunity and flexible full time working. High number of in-bound company booked appointments no cold calling. Weekly paid commissions with realistic opportunity to convert 1 in 3 appointments. Full sample kit provided. You should have: Good communication skills & a positive attitude A strong desire to succeed. Ideally previous sales experience although not essential. A focus on exceptional customer service Your own transport, telephone and laptop. If you have the drive and skills to join our fabulous team, please click apply and we will be in touch quickly. Interviews will be arranged locally with the Regional Sales Manager. TPBN1_UKTJ

The skills and abilities you will need to be a Property Manager : * A Full UK Driving Licence and your own car. A minimum of 1 years' experience in a Property Manager role * Outstanding customer service * Good telephone manner * IT skills * Booking and conducting property inspecti

We are seeking a driven Lettings Branch Manager ready to take charge, grow a high-performing team, and deliver exceptional results. This is your chance to lead from the front, build on our reputation for excellence, and push our branch to new heights. If you are an experienced lettings leader with a passion for success and a talent for inspiring others, we want you on our team. Join us today and be a part of the UKs largest independent estate agency group! Benefits of being a Lettings Branch Manager at haart Estate Agents in Hornchurch: Complete on-target earnings of £60,000 £2,500 for your first 3 months of employment, whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly car allowance Elite bonus scheme Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday Your additional benefits as a Lettings Branch Manager at haart Estate Agents in Hornchurch: 30 days annual leave (includes bank holidays*) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Personal Talk Time with our CEOs Opportunity to earn a place in the CEO Exclusive Achievers Club Opportunity to earn a place on the plane for the Spicerhaart 2025 Incentive Trip to Vietnam Eligibility for our annual black tie Elevate Awards, in categories related to your role How you will make an impact as a Lettings Branch Manager at haart Estate Agents in Hornchurch: Leading daily meetings with the Lettings team Coaching the team to achieve KPIs Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with Landlords and Tenants Liaising with Tenants and arranging property viewings in line with their needs Negotiating offers and agreeing new tenancies Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Lettings Branch Manager at haart Estate Agents: Full UK Driving Licence for a manual vehicle Minimum of 2 years experience within residential lettings at a Senior Negotiator position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Residential Lettings Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details: We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) Well need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website TPBN1_UKTJ

Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development. They are looking for a Bilingual Technical Inside Sales Executive to join their dynamic team You will be reaching out to new potential clients, learning about thei

Sales Assistant – Coffee Industry Location: Croydon | Full-Time / Part-Time | Sales / Customer Support About Us We are a growing coffee brand passionate about delivering exceptional products and experiences. From sourcing premium beans to serving cafés, retailers, and customers, we thrive on quality, connection, and innovation. The Role We are seeking a friendly, motivated Sales Assistant to support our sales team and help drive customer satisfaction. This role is perfect for someone who loves coffee, enjoys interacting with people, and wants to gain experience in the coffee industry. Key Responsibilities • Assist the sales team with day-to-day customer inquiries and orders., • Support the development of relationships with new and existing clients, • Process orders, manage stock, and maintain accurate sales records., • Assist in preparing sales reports and monitoring market trends., • Represent the brand positively at events or when liaising with clients., • Prepare and send Coffee Samples to prospective new clients, • Support with preparation of events, merchandise, etc, • Daily Update of CRM, • Identify and contact potential new clients via email and telephone and follow up on samples sent, • Support with admin tasks as needed, • Passionate about coffee and delivering excellent customer service., • Strong communication and organizational skills., • Team player with attention to detail and ability to multitask., • Previous retail or sales experience is a plus but not essential., • Competitive salary, • Supportive, friendly team environment, • Opportunities to grow within the coffee industry

The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer Service and Team • Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with company living standards, • Assist the Events team when needed, to set up and present customer social events & activities, • Work closely with 3rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary, • Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required, • Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on company living resident engagement targets Commercial • Drive and promote ancillary revenue in line with company Living Targets (i.e. storage pods, lounge hires etc.), • Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals, • Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets Operational/Compliance • Ensure cases received are acknowledged, actioned and closed out within agreed SLA, • Support Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager, • Carry out daily inspections of development to ensure they are to standard and support the Development Manager with required health and safety compliance, • Ensure that all move in's & move out's are co-ordinated with the relevant living function and third parties, • Enable all specialist contractor/3rd party company access to buildings as required in line with departmental procedures, • Carry out daily and weekly checks keeping records to ensure apartments are always lease ready, • Attend and carry out all required apartment inspections to deliver the required living expectations, • Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner, • Complete all salesforce activity related to the customer/resident journey in line with the operational SOP's, • Support the Resident Manager in the maintenance and admin of the development assets H&S • Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager General Accountabilities: • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed, • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company, • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology, • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud, • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet, • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times, • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions Qualifications/Experience/Skills: • ARLA/AIRPM qualifications or similar - desirable but not essential, • IT literate with CRM software and Excel experience, • Excellent communication and people skills Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.

Sales Signage Consultant Dynamic Sales Professional Wanted to Drive Growth. Are you a motivated, versatile sales expert with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where you can take ownership, make decisions, and have a direct impact on business growth? If so - FASTSIGNS Hammersmith wants to hear from you. Job benefits. Competitive salary Bonuses and commissions (post-trial period) Pension scheme available Opportunities for career growth and development. Supportive, dynamic team environment with ongoing training. On site parking Annual leave 20 days + 8 bank holidays Overview. We are seeking a motivated and dynamic Sales Consultant to join our team. The ideal candidate will possess a passion for sales and an ability to build strong relationships with clients. As a Sales Consultant, you will play a crucial role in driving revenue growth by understanding customer needs and providing tailored solutions. This position requires excellent communication skills, a proactive approach, and the ability to thrive in a fast-paced environment. Location: Hammersmith, West London Type: Full-time, on-site. Key Responsibilities. Sales & Business Development: Proactively generate new leads via telesales, networking, and field sales. Act as the first point of contact for all incoming sales enquiries. Conduct client meetings, prepare proposals, and deliver persuasive sales pitches. Achieve and exceed set sales targets. Customer Service & Account Management: Deliver an outstanding customer experience at every stage. Serve as the primary point of contact for all client queries. Oversee orders and coordinate project timelines to ensure complete satisfaction. Office & Operations Support: Assist in day-to-day office coordination and logistics. Maintain efficient communication across teams to ensure smooth operations. As our Signage Sales Consultant, you will: Consult with clients to understand their signage needs and propose tailored solutions. Manage the full sales process - from generating leads to closing deals. Work closely with our design and production teams to ensure projects are delivered on time and exceed expectations. Support smooth office operations and uphold our high standards of service. What We’re Looking For. Experience in the signage industry is essential. • Strong interpersonal and communication skills, both verbal and written, • Proven track record in B2B/B2C sales within the signage or related industry, • Confident, professional telephone manner., • Proven ability to build rapport with clients and establish long-term relationships, • Excellent negotiation skills with a focus on achieving win-win outcomes, • Self-motivated with a results-driven approach to sales, • Ability to work independently as well as part of a team, • Proficient in using CRM software and other sales tools, • Strong organisational skills with attention to detail and with the ability to multitask, • Proficiency in Google Workspace; quick to learn new systems FASTSIGNS Hammersmith is a leading visual communications company serving businesses across West London. We offer a full range of signage solutions - from business cards to large illuminated signs and digital screens - combining consultation, design, production, and installation under one roof. Ready to Join Us? If you’re a motivated sales professional ready to take on a challenging and rewarding role, we’d love to hear from you. Apply now with your CV and cover letter to: Job Type: Full-time Benefits: • Signage sales: 1 year (required), • B2B sales: 1 year (preferred)

Sales Professionals/Self-employed Sales/Design Consultants OTE £50,000 - £100,000 p.a. South East London (Next Courses October/November 25) Sharps Fitted Furniture, the UK’s No1 fitted furniture company are looking for self-employed sales professionals to join its busy sales team across the South East London postcode areas working within customer homes, designing and selling the bedrooms and Home Collections of their dreams. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial. We offer: • Strong brand awareness with high levels of sales generated through customer recommendations., • Excellent earning opportunity and flexible full time working., • High number of in-bound company booked appointments – no cold calling., • Weekly paid commissions with realistic opportunity to convert 1 in 3 appointments., • Good communication skills & a positive attitude, • A strong desire to succeed., • Ideally previous sales experience although not essential., • A focus on exceptional customer service

Company Description ROAR is an exciting events organisation. We have brought together industry experts, business knowledge, technology, and communication specialists. Our events give exhibitors and visitors an innovative, compelling, and cost-effective experience with practical and thought-provoking advice and information. We excel in creating cutting-edge events, content programs, and online forums that showcase new market solutions, generating real business benefits. Led by vendor and user community needs, we focus on topical and business-critical issues. Today, ROAR has exhibitions such as Call and Contact Centre, LegalEx, B2B Marketing Expo, ESS Expo, RWM, Contamination & Land Remediation Expo, Water Management Expo, and Naidex, all of which continue to attract attendees in their thousands. The company is growing fast and will be launching many new events internationally in the future. Role Description We are seeking a highly motivated Sales Manager to join our Environment Team and work on the "mega event" Environmental Services & Solutions Expo. The individual needs to be able to build strong and professional business relationships with customers and potential customers in order to drive revenue through the sale of exhibition stands, sponsorship, and speaking packages. The focus of this role is to sell these packages, ensuring your personal targets are hit and supporting the management team to deliver successful events. The role will focus on delivering mostly new business through telesales activity, but will also include attending industry events and conferences as required. The company is growing fast and expanding its portfolio internationally, so there may be some international travel if required by the company, whilst also being able to provide opportunities for personal development and progression for successful individuals. At ROAR, we place a large emphasis on customer service and helping our customers achieve their aims and objectives, and this will be at the forefront of everything you do. Key Responsibilities: • Identifying and pre-qualifying potential new customers and closing new business to hit growth targets outlined in the sales plan., • Understanding our customers’ business to deliver pertinent packages to meet their requirements., • Developing strong product knowledge regarding all ROAR events, including demographics, content focuses, and customer profiles., • Hitting activity targets, which include CRM and telephone targets., • Demonstrating excellent forecasting skills as and when required, • Negotiating and maximising the potential of all sales transactions, • Utilising the full mix of telephone, email, and when required, face-to-face sales channels., • Being fully aware of the competitive event and media landscape, • Administration, • Maintaining CRM to a high level and ensuring all contract paperwork and show floor plans are accurate and up to date., • Liaising with marketing and operations to ensure the packages are delivered to expectations., • Assisting with credit control issues as required, • Being an ambassador for our company, maintaining high personal standards and levels of customer service, • Building strong market knowledge through monitoring websites, reading publications, speaking to customers, attending events, etc. What’s Required to Succeed as a Sales Manager: • A success in delivering targets., • Knowledge of the trade show industry is preferred., • Excellent communication and relationship-building skills., • Strong customer focus, • Strong self-starter with exceptional negotiation and closing skills., • Strong communication (verbal and written), judgement, and listening skills., • Must be creative; offers a fresh perspective and new ideas, ability to think out of the box., • Basic computer skills in Excel and CRM (HubSpot)

Job Reference: BH-28166 Job Title: German speaking Technical Inside Sales Executive Job Type: Permanent, Full-time Location: United Kingdom, Harrow Salary: £35,000 per annum + commission OTE of £15K/year We have a brand-new opportunity to work with a renowned financial and technical solutions international company, operating across the world. They are looking for a Bilingual Technical Inside Sales Executive to join their dynamic team You will be reaching out to new potential clients, learning about their business needs and challenges, and using the unique wealth of technical expertise available to you to provide them with the solutions they need. This is an excellent opportunity for anyone with an interest in engineering, electronics, financial solutions, and business development to work for a well-established multinational. Our client offers great remuneration, and they invest greatly in their employee’s wellbeing, as well as their personal and professional development. • Type of contract: Permanent, full time., • Location: Harrow, North London., • Working pattern: Mon-Fri. Hybrid, 2 days WFH, 3 days in the office., • Pay: £35K per year basic + commission. On-Target-Earnings of £15K!, • Private health insurance., • In-office canteen., • Start date: Immediate start, • Full fluency in German and English required. About you: In order to succeed as a German speaking Technical Inside Sales Executive, you must be a commercially-minded individual with reams of confidence. Some understanding of engineering, electronics or technical solutions is advantageous. Profile: • Required to be fluent in English and German, both written and spoken., • Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development., • You must be enthusiastic, dynamic, creative, self-motivated, and confident in communicating with people at all levels., • Good team player who enjoys working in a fast-paced environment. To apply, please send your CV in English and in Word format to Alvaro. If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.

Purpose Flood Re Operations team runs the Flood Re Scheme’s underwriting, claims, vendor management, and support processes. The Support team provide high quality service to the insurance industry and members of public with their queries, ensuring that SLAs are met and accurate and high quality information is shared in responses. We are looking for a friendly, purpose-driven, and, experienced (re)insurance support executive to join us and help us deliver on our purpose of making flood cover available and affordable. Due to the nature of queries and this role’s exposure to the wider insurance industry and public, previous customer service experience in the insurance industry is required. Principal Responsibilities • Deliver fast and accurate support to Flood Re’s Scheme participants and members of public, acting as first line of support on both a proactive and reactive basis., • Constantly monitor and respond to all queries that Flood Re receives (via email on Zendesk and telephone), and seek escalation or further guidance where required., • Train and become an expert on all types of queries Flood Re receives, including eligibility, borderaux management system, property data hub, and associated reporting for both ceded risks and claims, processes and end user system use in accordance with operational procedures., • Coordinate cases between Operations, Legal, Compliance, and Market Engagement teams where cross-functional consideration and input is required, within the SLAs., • Own queries from receipt to resolution, ensuring response time and first time resolution KPIs meet expected standards., • Conduct analysis on trends, insights, and patterns from queries received, utilising existing Zendesk reporting and qualitative judgment., • Support industry participants with their bordereaux submission and property queries on an inbound and outbound basis., • Perform validatory checks on claims and premium data received, referring to participants for rectification or clarification where necessary., • Triage, report and monitor service desk requests that require referral to Flood Re’s external service partners., • Escalate complex or delayed cases to Operational leadership promptly. Knowledge and Experience • 5+ years of customer service experience in home insurance industry is required, • Strong knowledge of insurance operations, products, and industry, • Positive, proactive, and solution-oriented attitude, • Exceptional ownership of all queries, taking personal pride in helping Flood Re deliver its purpose via excellent service to the industry and members of public, • Data privacy conscious, • Attentive to detail, particularly with sensitive personal data and the management of the ticketing system., • Exceptional planning and organisational skills, • Excellent written and verbal communication skills, • Confident approach with the ability to work with senior stakeholders across the business, • Competent level of experience working with Microsoft Office (Word, PowerPoint, Excel, Outlook) and Zendesk (or similar ticketing systems).

Service Desk Coordinator – London (W1) (£35,000 - £40,000 + benefits) Looking for your next career move in a dynamic service environment? Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We’re seeking a highly organised Service Desk Coordinator to join our Client’s busy Concierge team. In this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you’ll do • Manage and allocate service tickets via phone and email, • Schedule and coordinate engineers across multiple client sites, • Maintain clear client communication throughout the support process, • Oversee CRM updates and ensure accurate project documentation, • Strong admin & coordination skills in a fast-paced service environment, • Excellent communicator with a professional telephone manner, • Confident multitasker with great attention to detail, • IT-literate (Microsoft Office & ticketing systems), • Competitive salary + benefits, • 23 days holiday + bank holidays + your birthday off, • Company pension, • Regular social events, • Ongoing training & development, • 37.5-hour working week

Part Time Customer Service Officer. You will receive a comprehensive 68 week induction period with full training before you begin speaking to customers on the phone. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer

Revenues and Benefits Customer Service Officer. To ensure that all contacts receive a good customer experience, in a professional, timely and courteous manner always. To provide a comprehensive and in-depth telephone service for council tax and housing benefit/ council tax support enquiries.

Contract: PermanentSalary: Offering a salary up to £40,000 depending on skills and experience + Car allowance on top.We currently recruiting for a Field Operations Specialist to join our Waste Water Networks Operations team. This is a key operational role that will lead field investigations regarding complex operational problems on our wastewater network, identifying solutions to improve efficiency and customer satisfaction. You will also be responsible for ensuring that contractors are working safely and in compliance with business Health and safety procedures. This role will have a particular emphasis on ensuring that our customers and stakeholders have the right resolution to any network activity in a timely fashion so customer and stakeholder management will be key. The Northwest London team will be exploring how the technical skill sets of our teams within the catchment can be utilised in the best way, blending our people, our data and our technology to deliver for our communities and the environment. What you’ll be doing as a Field Operations Specialist: • Lead complex and technical activities in the catchment., • Delivering operational and customer performance through excellent liaison with our customers and key stakeholders such as the Local Authorities., • Engage with contractors, customers, councils and wider stakeholders to help work get delivered in a timely manner with minimal disruption., • Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge., • Ensure our policies are adhered to by following; Stringent H&S standards, compliance with Regulatory requirements and delivering great customer service., • Significant relevant industry experience and understanding of the business., • Excellent communication and problem-solving skills., • Excellent organisational skills., • Previous experience in managing contractor relationships., • Experience working within a regulated environment., • Full clean UK driving licence is essential., • Previous knowledge of Health and Safety. Additional skills and experiences would be great to have/bring:, • Knowledge of the New Roads and Street works act would desirable. What’s in it for you?, • Offering a salary up to £40,000 depending on skills and experience., • Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays), • Car Allowance is provided., • Performance-related pay plan directly linked to company performance measures and targets., • Generous Pension Scheme through AON.

Your role involves supporting the administrative services manager in the day to day running of the administrative service with a focus on customer service and attention to detail.Work as part of a team and provide administrative support to Clinical Teams.Have a professional telephone manner toward p

Pear Recruitment – Lettings Administrator – Brixton. Some previous experience in front of house or other customer service/administration roles may be considered, but ideally a background in either Property management Sales or Lettings will be preferred. Responding to telephone and website leads

CCP are delighted to partner with a fast-growing subscription-based business who are looking to recruit an Outbound Sales & Retentions Contact Centre Manager. The successful candidate will be responsible for strategically designing, building, and then subsequently operationally managing this brand-new pro-active outbound department. Location: East London (City) Logistics: Hybrid 3:2 Salary: £55,000 - £60,000 Company: Award-Winning, Customer Obsessed Are you customer obsessed? Are you ready to disrupt? Are you ready to design, build, and own something new and exciting, with ambitious growth opportunities? Customer experience is at the heart of our clients operating model. It's more than a buzz word, it's their mission, the very core nucleus of their brand. Whilst delivering reactive inbound service is something they're pretty awesome at, they know that they an effective outbound strategy could deliver exceptional results for the business. This new team will be focussed on making pro-active outbound sales, customer service, loyalty and retention telephone calls to customers, generating / saving significant revenue to help the business achieve its ambitious growth plans. Traditionally, outbound sales is a numbers game, and quality or service are less relevant for a department of this nature; not in this case. CS and CX standards must remain at the core of this new outbound function. Operating from the London office 3 days per week, and WFH 2 days per week, you must be a data driven, passionate, people focussed leader who is determined to achieve success through positive disruption. Interview 1: Virtual 'Get-To-Know-You' Chat via Google Meet Interview 2: In-Person Panel Interview & Presentation (Pre-Prepared) Start Date: ASAP To be suitable for this role, cultural fit is key, and relevant experience is critical. If you haven't previously built or managed a pro-active, service focused outbound contact centre team / operation, your application cannot be considered. This role is being exclusively managed by both Mark Conway and Sian Moseley-Moon at CCP. To express your interest or request further information, please email or . TPBN1_UKTJ

Working within Ecotricitys Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. Previous customer facing roles with excellent and professional telephone skills (colle

The Technology Service Desk Analyst will work in a busy environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand.As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer ser