Telephone customer service jobs in United Kingdom

Location: City of London, Fenchurch Street Job: Personal Assistant Salary: 23,000 Annual Working days: Monday to Friday Hours: 09:00 – 18:00 Our Philosophy Our objective is to deliver a fast and effective service to the members of the public. To aid them in their time of need and loss. To ensure we help them in the best way possible. To also help them reimburse the loss they may have made in the event of an accident or injury. National Accident Support Line was formed to offer people a one stop solution for post-accident assistance. A lot of times People don’t understand how to go on about claiming for their entitlements or simply find it too difficult and time consuming to go through several companies to make necessary arrangements. At we have a complete solution whether it is getting a hire vehicle, Recovering the vehicle, Repairing the Vehicle or claiming compensation for the injuries everything is managed at one point of contact. We understand having an accident is an inconvenience itself and the last thing you want to do is manage the Hire, Repair and Personal injury yourself. We Believe you get on with your normal day to day routine and we sort everything out for you whilst you recover. What you get: • We offer internal training and development opportunities in an excellent environment. • NASL social events & holidays • Opportunity to work in the heart of the city • Fast paced and exciting role • 1 hour Lunch + 2 breaks You’ll be (but not limited to): • Claim Management: Efficiently handle the overflow of claim taking, ensuring accurate and prompt processing. • Microsoft Applications Proficiency: Utilize Microsoft applications effectively for various tasks and documentation. • Email Correspondence: Respond promptly to emails within the business and from solutions providers, maintaining clear and professional communication. • Telephonic Follow-Ups: Make calls to clients and solutions providers for follow-ups, ensuring timely progress and resolution of queries. • Document Management: Actively chase outstanding documents to facilitate client entry into hire and acceptance of personal injury claims. • Client and Provider Liaison: Transfer clients to solutions providers as required, ensuring smooth communication and service delivery. • Problem-Solving Skills: Demonstrate strong problem-solving abilities to address and resolve issues effectively. • Report Analysis and Follow-Up: Read and analyse reports, conducting follow-ups with clients and solutions providers to ensure all concerns are addressed. • Digital File Management: Upload images from WhatsApp to client files and share them with solutions providers, maintaining confidentiality and data integrity. • Team Leader Support: Assist the team leader with the management of outstanding claims, providing effective support for team operations. • Preparation for Next Day: Prepare and organize tasks and documents for the following day to ensure smooth business operations. An excellent candidate for this role will be/have: • Experience in a call centre or customer service management. • Experience working with cloud-based tech. • Exceptional communication skills (written and verbal). • Confident presenting both internally and to clients. • Ability to tailor your manner and approach depending on the audience. • Excellent time management skills. • Fantastic people management skills with the confidence to have challenging conversations. • Ability to work independently to deliver high quality project work to deadline. • Self-motivation to be able to make quick decisions. • The ability to remain calm and patient in stressful situations. Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone. Whether you're seeking an adrenaline-packed day with friends or a lively evening with colleagues, Clays is the perfect spot for unforgettable, fun-filled experiences. JOIN US IN BIRMINGHAM As we expand locally and globally, we’re excited to announce our newest venue in Birmingham—our most thrilling location yet! This is your opportunity to help shape the future of Clays in one of the UK’s most vibrant cities. We're bringing the energy, excitement, and signature Clays experience to Birmingham, and we need passionate individuals to join us on this exciting journey. Careers at Clays are loaded with possibilities. We’re dedicated to not only growing our brand but also investing in the growth of our team. From top-notch training through Clayers Academy, to ample opportunities for personal development, we offer a vibrant workplace where independent thinkers come together to craft unforgettable experiences for our guests. We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! We’re all about creating a workplace filled with integrity, fun, and teamwork. But don’t just take our word for it—here's what our Clayers have to say: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” If you’re looking for a role where you can grow and be part of a dynamic, fun-loving team, join us as we make history—one shot at a time! CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. SUMMARY OF POSITION What's the Gig, you ask? Clays floor teams are collaborative, consisting of a group of highly skilled individuals who are heavily cross trained. Here at Clays, we offer a unique experience and therefore, have a unique role and requirements, this is where our Shoot Captains come in. Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests. We are looking for exuberant individuals with big personalities who always bring fun and positive energy to our atmosphere. You will run a section of our gaming pegs and control the guests entire journey for multiple groups throughout the operation. Previous hosting and serving experience will really help you in this role. You will be expected to introduce the game, set guests up on the system and get them started. Show them how to use our Food & Beverage kiosks and support them with placing food and drinks orders. Moreover, you will ensure that they are looked after with our 12 steps of service, covering every stage of their experience. You will understand our bookings system and learn how to manage the entire bookings journey and you will actively engage in serving duties, coordinating with the bar and kitchen to ensure timely delivery of food and beverages to all tables in your designated section. Additionally, you will be responsible for ensuring that service is efficiently provided to all gaming pegs in your section. You will be a critical piece of the front of house team, always looking for opportunities to enhance the guest experience, giving hints, tips and recommendations, driving peoples competitive spirit and helping them engage with the game. As a Shoot Captain, you should be able to develop a rapport with the guest throughout their entire experience. You will ensure guests leave with a smile, remembering your name, and eagerly anticipating their next visit. DUTIES & RESPONSIBILITIES - Your role will include but may not be limited to the following responsibilities; - You will be highly competent with our booking system - On occasion you may run the reception and bookings for the service - You will support the events team with group reservations - You will be crucial to the smooth success of our corporate events - Handle face to face customer enquiries as well as telephone and email queries in a polite, professional manner. - When running a section of gaming pegs you will be required to deliver the full 12 steps of the game and Food & Beverage service. - You will serve food and beverage in a professional manner, ensuring a high level of customer service - Able to flex your skills across our multiple front of house roles SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES - Host or hospitality reception / bookings management preferred but not essential - Previous food and beverage service experience, restaurant or bar - Always looking for opportunities to improve your knowledge and abilities - Passionate about hospitality and creating amazing experiences - A keen eye for detail with excellent written and verbal communication skills - Ability to build lasting relationships with colleagues and clients - Honest with strong moral principles - Take initiative, can solve problems calmly and work well under pressure - Someone who really enjoys interacting with people - Love and engage with incredible food and beverage WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £11.70 per hour as well as weekly Tronc service charge distribution. Other great benefits include: - Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. - Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. - Paid Breaks: We value your time and ensure you’re compensated for your breaks. - Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. - Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. - Celebration Day: An additional paid day off each year to celebrate something meaningful to you. - Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. - Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. - Volunteer Day: A paid day off annually to give back to your local community. - Birthday Gift: Choose a special gift to celebrate your birthday. - Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. - Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. - Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. - Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

Turkish Speaking Customer Representative (VIP) This professional company is dedicated to delivering exceptional customer service, specifically catering to High-Value Clients. We are a forward-thinking and dynamic organization based in London, focused on growth and excellence in the online sales industry. Our commitment is to provide a first-class experience for our clients, ensuring their needs are met with speed, efficiency, and personalized care. What Defines Us: - Customer-Centric: We prioritize our High-Value Clients, ensuring they receive attentive and top-quality support. - Innovative: Always evolving to meet the demands of a rapidly changing industry, we're committed to using the latest tools and strategies to maintain a competitive edge. - Professionalism: Excellence in communication, collaboration, and problem-solving is at the core of what we do. We maintain a positive and cooperative environment that reflects in our service. - Supportive Team Culture: We believe in continuous growth and development for our employees, providing comprehensive training and support to advance careers in the industry. Our aim is to build long-term relationships with our clients, always striving to exceed expectations through a dedicated team that shares a passion for both customer service and online sales. This job listing is for a Turkish Speaking VIP Customer Representative at a professional online sales company in London, England. The company is looking for candidates who are fluent in Turkish, with a focus on providing excellent service to High-Value Clients. Responsibilities: - Responding to customer inquiries via phone, email, and Whatsapp. - Representing the company and maintaining positive interactions with customers. - Keeping accurate records of customer accounts and escalating issues internally when needed. - Collaborating with other departments to resolve issues. Requirements: - Fluency in Turkish (written and spoken). - Strong communication skills and a positive, can-do attitude. - Polite and professional telephone manner, even under pressure. - Strong problem-solving skills and ability to multitask. - Experience with Microsoft Office products. - Willingness to learn and develop new skills. Benefits: - Competitive salary. - Comprehensive training. - Bonus package. - Commission pay. - Fun team environment with company events. ** Job Type: Full-time, Monday to Friday, remote**

Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards. Our client has become one of the country’s top sales and marketing companies with associated sales companies both nationally and internationally. Due to a huge growth in client demand customer service roles have become immediately available in their busy sales and marketing company. Our client truly believes that people are the key to their success, therefore they seek individuals who are passionate about learning the sales advisor and customer service role and thrive in a team environment. What`s on offer within this company? - Opportunities for career progression within a sales advisor opportunity - Recognition for hard work - Travel opportunities - Friendly and fun environments What`s required? - Customer Service Skills - Effective communication skills - Self motivation and strong work ethic - Great personal presentation - Team player - Willingness to develop sales and customer service skills If you are looking for an opportunity to be a part of a successful and passionate team in a vibrant company and think these qualities best describe you, then please click the APPLY button to join their event and residential campaigns. No previous sales advisor or customer service experience is required but are an advantage for this self-employed, commission only plus incentive role as their established coaching system and driven team are ready to coach you in all aspects of our business through their daily coaching syllabus, "Cycle of Development". Please attach a copy of your CV and contact details and, if you are successful, our clients will contact you by telephone

30 HOURS A WEEK – MONDAY - FRIDAY DAYS AND HOURS FLEXIBLE THOUGH MUST INCLUDE A FRIDAY SALARY FROM £11.44 HOUR BASED IN CENTRE OF WIMBORNE BENEFITS- 22 DAYS HOLIDAY PARKING PERMIT AFTER PROBATION PERIOD PENSION Minster Property Management are a family run local company who specialise in Managing Freehold and Leasehold Properties. We are looking for a part time Administrator to join the team from August on a permanent basis. We are a small team of ten, looking for someone who will thrive in a fast-paced office, with a varied role. You will be supporting the Property Managers’ and working alongside other Administrators who have many years of experience to fully train you within the role though. Previous experience within an administrative/customer service role would be beneficial. You would possess excellent communication and customer service skills. Ability to multitask, prioritise and manage time efficiently. Excellent telephone manner Focus well and work under pressure Word and Excel Experience The role involves dealing with maintenance contractors and property owners over the phone, by letter and email. Dealing with the office incoming and outgoing post. Logging cheques and completing paying in book. Typing and sending professional Merge letters. Typing, issuing and filing invoices. Understanding service charge demand statements and discussing any queries with customers. Typing up Purchase Orders and communicating with maintenance contractors regarding maintenance works. Printing, approving and allocating invoices. Arranging routine maintenance servicing on equipment within the development portfolio. If you are looking for a new challenge, interested in property management and have attention to detail, then please contact us. We look forward to hearing from you. Job Types: Full-time, Part-time, Permanent Pay: From £11.44 per hour Expected hours: 30 per week Benefits: Company pension Flexitime Schedule: Day shift Holidays Monday to Friday No weekends Work Location: In person

Job description: In this position, you will play a key role in the sale of our full range of plumbing and heating products, taking a proactive approach to help drive this part of the business forward. Your overall aim will be to establish and grow our customer base, maximise sales and profit and make MKM Chichester branch the place of choice for all lightside supplies. Grow the customer base • Providing quotations for customers • Purchasing materials and managing stock levels for the category • Dealing with customers both face to face and over the telephone • Giving excellent customer service and sound product advice • Taking a proactive approach to plumbing and heating sales, using every opportunity to make or increase a sale. Sound plumbing and heating product knowledge is essential for this role. • Previous sales experience in a plumbing and heating merchant environment or a builder’s merchant environment is essential. • Confident dealing with customers • The ability to build great customer relationships. • A good telephone manner, excellent communication and interpersonal skills. • Computer literate. In return, you can be a part of the UK’s largest independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include: • A competitive pay package • Generous discretionary bonus scheme • People orientated culture • Substantial staff discounts • Training and development opportunities • Holiday scheme which rewards length of service• Perkbox discounts • Contributory pension scheme• Financial planning support • Cycle to work scheme• Free parking• Life Assurance • Enhanced maternity/ paternity pay • Mental health support Job Type: Full-time Pay: £35,000.00-£50,000.00 per year Benefits: Financial planning services Work Location: In person Reference ID: ALFA240919B

Sales Assistant : Premium Retail London, Kensington area We have both full time and part time roles for these retailers paying £13.15 per hour. Full time £25,640 As Sales Assistant you will be responsible for providing excellent customer service, maximizing sales opportunities and assisting with the general running of the store. Sales Assistant Job Spec Summary: Carrying out transactions on the till point area Providing an excellent level of customer service, assisting customers on their selections, providing options etc. Work with alongside the friendly team to ensure company reaches its goals and that all customers that enter are welcomed, provided excellent service that results in repeat business in the future. Sales Assistant MUST HAVE’S: At least one year's UK retail customer service experience. Passion for customer service, with the ability to build quick customer relationships. Fluent in English If this sounds like the perfect role for you, please apply now Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. Apply here ONLY (we are not accepting telephone call inquiries). Key words: #relyrecruitment #Selfridges #harrods #bondstreet #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs

1. Provide a personal approach to our customers. 2. Manage all service telephone, email and walk-in enquirers. 3. Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. 4. Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. 5. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. 6. Conduct telephone activity to maximize workshop hours. 7. To discuss and up-sell additional work to the customer, where appropriate. 8. Create and explain customer invoices in person or over the phone as required. 9. Carry out quality inspections where necessary prior to handover to customer. 10. Benefits include company pension, 28 days annual leave (including bank holidays. 11. Enrollment into the Manufactures programme to gain qualifications in line with the manufacture (Mazda 12. Hours of work Monday to Friday 8am to 6pm and alternate Saturdays 9am to 1pm. 13. Full driving licence required.

Retail Supervisor : Premium Retail London, Kensington £29,258 As Supervisor you will be responsible for both assisting in the training, development and management of the small team + providing excellent customer service, maximising sales opportunities and assisting with the general running of the store. Retail Supervisor MUST HAVE’S: · Have worked as a retail supervisor for an established brand here in the UK. · Passion for customer service, with the ability to build quick customer relationships. Retail Supervisor Duties: · Oversee daily operations of the retail store, ensuring smooth and efficient functioning · Provide guidance and support to retail staff, including training and development · Monitor inventory levels and coordinate with suppliers for replenishment · Maintain visual merchandising standards to enhance the store's appearance · Handle customer enquiries, complaints, and escalations in a professional manner · Ensure compliance with company policies and procedures · Assist in creating work schedules and managing employee time-off requests · Conduct regular performance evaluations for retail staff · Collaborate with management to develop strategies for increasing sales and improving customer satisfaction If you are a motivated individual with a passion for retail and leadership, we invite you to join our team as a Retail Supervisor. In this role, you will have the opportunity to oversee daily operations, mentor staff, and contribute to the success of our store. We offer competitive compensation and benefits packages. To apply, please submit your cv. We look forward to reviewing your application. If this sounds like the perfect role for you, please apply now! Please note, that due to the number of applications we receive, we can only reply to shortlisted applicants. IMPORTANT :we are not accepting telephone call enquiries). Apply though here only. Keywords: Retail Supervisor Retail Supervisor

Job Overview Are you an experienced estate agent, driven, and thirsty for real success? Flexible – Work your own hours even alongside your current employment Work when you want to, no set days or hours. Ideal if you currently working for another estate agent (this can be your extra income) Covering West London and nation wide. Please be aware before applying that this is a self-employed commission-only role, however our commission structure is extremely generous and OTE is £120.000+ Our minimum commission on a property sale is (1%), of which 40% will be shared with you. We are seeking a dynamic Real Estate Agent to join our sale team. As a Real Estate Agent, you will assist clients in buying and selling properties while providing exceptional customer service and representing R&K Residential. Duties - Source your own property sales leads - Our office team will take care of all admin and contracts with buyer / seller - Act as broker throughout the sale process, liaising with all parties - Build and maintain relationships with individuals through networking - Create an independent ongoing sales pipeline - Assist clients in buying and selling, properties - Conduct property viewings and tours - Negotiate property deals on behalf of clients - Stay informed about the property market trends - Market properties through various channels - Build and maintain relationships with clients - Receive 40% of our agency commission (you will personally receive a minimum of £1,700,00 per property you sell) Based on average property sale for £425.000, agency fee 1 % and your fee 40 % of agency fee - Requirements - Sales experience (previous estate agent property sale minimum 1 year required, you must be capable of sourcing your own leads, canvassing, deal closing, client expectation management and sales progression) - Strong organisation skills - -A good knowledge of the property market and the latest trends - Problem-solving ability - Motivation to succeed in your career and build a social media following - Sound grammar and professional telephone manner - Strong administrative skills to handle paperwork efficiently - Excellent communication skills to interact with clients effectively - Organisational abilities to manage multiple tasks simultaneously - Multilingual skills are advantageous for catering to diverse clientele - If you are passionate about real estate and possess the necessary skills, we welcome you to apply for this exciting opportunity. Immediate start.

Store Manager Harrods London £39,400 + Bonuses Luxury premium goods store located in Harrods requires a Store Manager to join the company. We require a store manager who is very much 'operationally minded' who can further grow the business and effectively train + develop the team to achieve optimum results. Store Manager Requirements: · Store Manager experience with proven success in training and motivating staff to meet targets & KPI’s · Well presented with excellent communication skills · Hands on with a positive attitude and love of being around people, providing excellent customer service. · Proven ability in completing tasks effectively and on time (excellent time management skills) · No job hoppers please (those who keep switching jobs on a yearly basis will not be considered) Cover all the above? Then apply now! This is a fantastic company to work for coupled with an excellent salary and a range of benefits. Please note that due to the high number of applications we receive, regrettably we can only reply to successful applicants. We are not accepting telephone call / email or text enquiries on this role, please ONLY apply through this site. Key words: Concession Manager Store Manager #storemanager #concessionmanager #Selfridges #harrods #sloanstreet #bondstreet #Rolex #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs #Burberry #Cartier #Chanel #ChristianDior #Fendi #Gucci #Hermès #JimmyChoo #londonfashion #LouisVuitton #RalphLauren #retail #RobertoCavalli #salesassistant #TOMFORD #Valentino #Versace #AlfredDunhill

Job Purpose Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone. Job Duties ­- Arranging survey appointment, Installations, services - Managing correspondence by answering emails - Assists in planning for upcoming installations - Manages reception area and looks after visitors - Answers phone calls and transfers them as necessary - Prepare relevant documents prior to installation and ensuring all documents are ready to be sent to the customer post installation. - Assist with purchase orders. - Interacts with directors and carries out their requests - Photocopies and files appropriate documents as needed Skills and Qualifications: Prior office experience; Strong Attention to Detail; Ability to Work Without Supervision; Excellent Time Management Skills; Exceptional Communication and Customer Service Skills; Technical Skills, Including Proficiency With Microsoft Office Programs; Strong Prioritisation and Organisation Skills; Ability to Handle Confidential Information; Strong Record Keeping Skills; Presentation Skills; Ability to Multitask

MDP Communication Services Limited is an established company that operates within the Access Control, Door Entry, CCTV and automated Gates industry. Our client base is mainly local authority and housing trusts in and around greater London. Due to our continued success, we are excited to be able to offer a new role within our administration team at our headquarters in Potters Bar, Hertfordshire. Job Title: Service Contract Administrator Responsible to: Senior Office Administrator Office Administrator Job Purpose: To ensure a successful workflow of office procedures, and support the Senior office administrator by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, clients, and vendors in person, online, and via telephone. Service Contract Administrator Main Duties: · Communicates with company clients and tenants to produce appointments for our internal service call engineers · Arranges appointments by proactive scheduling into the company’s internal database · Manages correspondence by answering emails, sorting mail and answering incoming and outgoing calls · When required to administer company expenses and invoices · Answers phone calls and transfers them as necessary · Draft, formats, and prints relevant documents · Maintains stock lists and orders office supplies as needed · Interacts with the senior office administrator and carries out their requests · When required assists in purchase orders and invoicing · Manages outgoing post and records data on special deliveries · Photocopies, prints and files appropriate documents as needed Office Administrator Skills and Qualifications: Prior office management experience preferred, but not essential as training is available; Strong attention to detail; Ability to work without supervision; Excellent time management skills; Excellent communication and customer service skills; Strong prioritisation and organisation skills; Ability to handle confidential information; Good record keeping skills; Ability to multitask

Key Responsibilities - Introducing and providing clients with all details of summer camp study tours and art training courses, including course schedules, airport transfers, fees, catering services, etc. Assisting clients with necessary formalities, ensuring that clients are fully aware of the training programme and pricing details; - To be responsible for the enrolment process for new students on UK courses and art training, including registration of students, distribution of course materials, invoicing and dealing with related tuition and course fees; - Handling telephone enquiries from potential students on behalf of the sales team, answering their questions related to the content of art training courses, faculty, daily schedule and summer camp tour programmes; - Prepare sales invoices for art training programmes and study tours, maintain records of sales activities and financial accounts to ensure accuracy and clear documentation of financial transactions; - Handling complaints from learners or customers, or referring complex issues to relevant members of the sales team or the art training department to ensure that all issues are resolved in a timely and appropriate manner; - Carrying out day-to-day clerical duties, including document management, course scheduling assistance, office administration and distribution and processing of incoming and outgoing correspondence; - Organising relevant travel arrangements, accommodation bookings and meal plans for participants' arts training and study tours to ensure a smooth and seamless overall experience. Who are we looking for (qualifications, experience and skills) - Experience of working in the arts training industry or having an understanding of the arts training process is desirable. - Good administrative and customer service skills. - Strong organisational and multi-tasking skills. - Excellent written and verbal communication skills, proficient in Mandarin able to communicate fluently with Chinese clients and organisations. - Proficient in the use of customer relationship management systems, email management and office software such as Google Workspace, Microsoft Office, etc. - A proactive approach to work. - Good attitude to learning new skills.

Position: IT Customer Support Engineer Location: Farnborough, Hampshire GU14 6JD Hours: Full Time Salary: £18,000 – £23,000 DOE IT Customer Support | Farnborough, Hampshire | | Full Time - 8:30 am to 5pm Mon-Fri | £18,000 – £23,000 DOE We are a family-run business that offer the widest range of time and attendance products that enable our clients to improve their business through the effective management of their workforce. During our 100-year history we have provided many thousands of satisfied customers with expert advice and market leading Time & Attendance systems, products and door access control solutions, whilst upholding our family business values. We are proud holders of the “Investors in People” GOLD Award and through ongoing training and development our staff are focused on delivering the highest levels of customer service and living up to the company motto of “Making Time For You”. We are also ISO 27001:2022 registered. This position is an office-based role working from the Farnborough Office with the opportunity to work Hybrid from home as training develops. Are you the right person for the job? Excellent telephone manner IT Skills – Confident in the use of computers Logical problem-solving skills Clearly spoken and written English A responsible and positive attitude Ability to prioritise work Good at planning ahead Remaining calm under pressure Word processing and spreadsheet skills Microsoft Windows knowledge Time management skills Accurate record keeping Good Team Player What will your role look like? Working in the IT support helpdesk as part of a team, providing excellent customer service support to their customers Installation and setup of software on servers + PC’s Training customers on the use of our Cloud and Windows software while using remote desktop tools, assisting with set up and resolving software questions or issues Self managing individual responsibilities. Answering telephone calls and web chats from customers in an excellent and professional business manner Using the database to search for customer’s information and history Assisting customers with software installation and setup via remote desktop tools What to expect in return They are located next to North Camp Railway Station, with good access to GWR lines to Reading and Guildford The office is located off the A331 with access to M3 and A3 The opportunity to extend the role, and develop into inter-IT management, server management and supervisory roles They offer a pension scheme Other benefits to be discussed at the interview If your CV is successful, you will be contacted for a telephone interview, and then face to face interview at the Farnborough office.