Trabajos telephone customer service en Reino Unido

RESPONSIVE REPAIRS PLANNER - THE OPPORTUNITY We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career. This would be an initial fixed term contract for 4 months. THE ROLE • Plan and manage regional operatives' diaries to meet performance targets and KPIs, • Schedule maintenance repairs to match operational needs and customer appointments, • Maintain the scheduling system and keep internal and external stakeholders accurately informed, • Liaise with customer service teams on appointments, updates, and issue resolution, • Handle written, electronic, and telephone enquiries within agreed service standards, • Collaborate with the commercial team on subcontractor purchase orders and variation orders, • Ensure full compliance with GDPR when handling customer data Essential: • Experience in a customer focused environment, • Comfortable working to performance targets, • Strong written and verbal communication skills, • Methodical, accurate, and process driven approach, • Confident user of Microsoft Office (Word, Excel), • Ability to work under pressure in a busy environment, • Experience with databases, • Experience with large volume data processing, • Previous scheduling or planning experience, • Familiarity with subcontractor management, • Strong organisation and time management, • Experience with invoices or accounts, • NVQ Level 3 or equivalent A-levels, • Competitive salary aligned to Grade B banding, • Permanent contract with job security in a purpose driven organisation, • Supportive team environment with coaching and development opportunities, • Work that makes a real difference to communities and residents across the region

Worth Recruiting – Property Industry Recruitment Vacancy: HEAD OF COMMERICAL PROPERTY Location: Pinner, HA5 Salary: OTE: £70,000 Position: Permanent – Full Time Reference: WR87615 Wanted! An experienced, organised and highly competent Commercial Estate Agent for a pivotal role as Head of Commercial Property for a smart, multi function Estate & Commercial Agency in the Pinner area. This is a senior position responsible for leading the Commercial Property and Management department, overseeing a diverse portfolio across Pinner and the surrounding areas. The successful candidate will ensure the efficient operation and strategic management of all commercial properties under the company’s care. Key responsibilities include overseeing the day-to-day management of the commercial portfolio, as well as handling all aspects of commercial lease renewals, rent reviews, and Red Book valuations. The ideal candidate will have a strong background in commercial property, coupled with proven leadership and people management experience. A comprehensive understanding of relevant legislation, regulations, and compliance requirements is essential. Candidates based locally or with strong knowledge of the Pinner area will be at an advantage. What You'll Be Doing (Key Responsibilities): • Overseeing the day-to-day running of the Commercial Property and Management department, • Managing and developing a portfolio of commercial properties across Pinner and surrounding areas, • Handling all aspects of commercial lease renewals and rent reviews, • Carrying out Red Book valuations and providing accurate professional advice, • Driving business development and securing new instructions, • Managing, supporting, and mentoring team members to ensure high performance, • Maintaining strong relationships with landlords, tenants, and key stakeholders, • Significant experience in Commercial Agency, • Success in managing and developing a team, • Listing and business winning skills, • Experience in commercial leases and acquisitions, • High level of customer service skills, • Good telephone manner and positive attitude, • Well presented, ambitious and self-motivated, • Competitive salary package, • Varied and autonomous position within a professional environment If you are interested in this Head Commercial Property role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR87615. About Your Application: • Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful., • Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website., • Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Job Reference: WR87615 – Head of Commercial Property – Commercial Property Management

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains, major hospitals, large FM providers and MOD sites Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.Pay Rates:Office Hours: £21.50 PAYE | £27.48 UmbrellaOut of Hours: £25.29 PAYE | £32.27 UmbrellaContract: TemporaryWorking Pattern: Full-time | Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.Key Responsibilities • Respond to emergency telephone and alarm calls promptly and professionally, • Assess urgency levels and coordinate appropriate responses, • Visit service users when required to provide practical and emotional support, • Liaise with emergency services, next of kin, and external agencies, • Maintain accurate records of all calls and actions using computer systems, • Install telecare alarms and associated equipment, • Respond to housing and repair emergencies for sheltered housing residents, • Handle out-of-hours emergency housing enquiries, including homelessness calls, • Contact keyholders and relevant parties during emergency situations, • Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern, • Monday to Friday during core operational hours, • Required to work out-of-hours shifts as part of rota, • Must be available to work 4 out of 8 Bank Holidays, • Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:, • Enhanced DBS (or willingness to obtain), • Experience in emergency response, careline, housing, or customer service environments, • Strong decision-making skills under pressure, • Excellent communication and listening skills, • Ability to assess emergency situations quickly and calmly, • Experience using IT systems to log calls and maintain records, • Full UK Driving Licence (required for emergency visits), • Ability to work independently and within a team, • Commitment to safeguarding vulnerable residentsDesirable Experience, • Experience within Careline, Telecare, Housing, or Emergency Services, • Knowledge of sheltered housing or social housing services, • Experience installing telecare equipment, • Experience handling homelessness or emergency housing enquiriesWhy Apply?, • Join a well-established organisation providing essential services to vulnerable communities, • Competitive enhanced out-of-hours pay rates, • Opportunity to gain valuable emergency response and housing experience, • Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.Apply today to be considered.

This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house – you’ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: • Providing support and remote hands for clients, • Running and testing cables for the network and infrastructure, • Diagnosing and resolving hardware issues, • Use of monitoring systems to identify potential issues, • Network and workstation troubleshooting Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: • Have excellent communication skills, • Have a keen attention to detail and a strong customer service orientation, • Have good IT troubleshooting skills, • Have good analytical skills, • Have basic knowledge of Windows and Linux environments, • Have a basic understanding of computer networking, • Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: • Night Shift Allowance per night shift worked, • A challenging and rewarding environment, • The opportunity to learn new technologies, • Private health insurance after completion of probationary period, • Free secure onsite parking, • Encouraged personal development, • Up to 28 Days Paid Holiday (extra based on length of service), • Free Virtual Machine for staff members, • Top of the range Cisco Lab onsite, • Generous pension scheme, • Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.), • Salary: £25,750 – £30,000 per annum

Estimator Location: Waltham Abbey, Essex Hours: 8am - 5pm, Monday - Friday Salary: Up to £65,000 depending on experience. Holiday: 20 Days plus 8 Bank Holidays. Sector: Construction, Roofing Our client is a specialist contractor in hard metal roofing, cladding, and façade systems, delivering bespoke solutions for both commercial and residential projects across the UK and internationally. They provide a full end-to-end service from design and fabrication through to installation, working with high-quality materials and offering tailored solutions for projects ranging from simple structures to complex, large-scale developments. With a strong reputation for quality, safety, and technical expertise, our client combines industry experience with a customer-focused approach to consistently deliver high-standard, sustainable roofing solutions. Due to continued company growth, they are looking to recruit an experienced estimator for their pre-construction team. You'll be pulling together scopes of work, providing value engineering and quote gathering to streamline and control the pre-construction processes. Position Duties • The successful candidate will be responsible for preparing tender submissions and carrying out take-offs from construction drawings, with the ability to interpret drawings, understand specifications, and use Excel to a high standard., • Completing accurate quantity take-offs from drawings, with experience in Bluebeam estimating software considered beneficial., • Calculating project rates, including labour, materials, and preliminary costs., • Completing client bills of quantities and pricing documents., • Producing scope-marked drawings using Bluebeam., • Attending project handover meetings with surveying, design, and management teams for secured work., • Maintaining detailed and accurate records of tender submissions, queries, and RFIs., • Demonstrating strong knowledge of over-18m non-combustible cladding systems and fire barrier requirements., • Presenting professionally with strong telephone communication skills., • Preparing tender bids and compiling information from incoming enquiries., • Meeting clients on-site to discuss requirements and negotiate pricing., • Working on projects ranging in value from £200k to £4M+., • Building and maintaining strong relationships with key clients., • Researching and sourcing costs for materials, labour, and equipment., • Supporting the document controller in obtaining subcontractor and supplier quotations., • Assisting with the preparation of technical submittals for awarded projects., • Providing support to the design team where required on secured projects. Position Requirements A minimum of 5 years' estimating experience in flat roofing systems is preferred, including but not limited to: • Manufacturers such as Bauder, Radmat, IKO, Axter, and Kemper, • Inverted hot melt systems, including ballasted, paved, green, and blue roofs, • Single ply warm roof systems, • Tapered insulation schemes, • Three-layer felt warm roofs, • Cold-applied liquid systems, • A minimum of 5 years' estimating experience in rainscreen cladding is preferred, including but not limited to:, • SFS lightweight framing systems (e.g. Metsec, EOS), • CWCT-compliant aluminium rainscreen cladding systems, • Cavity barriers and fire stopping systems Willingness and ability to travel to the office in Waltham Abbey. Position Remuneration • Salary up to £65,000 depending on experience, • Regular office hours 8am - 5pm, Monday - Friday, • Christmas Shut down, • Company pension scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge – including understanding of maintenance processes, LOLER regulations and safety requirements – would be advantageous but is not essential., • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately., • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally., • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (depending on role -non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business, • Direct involvement in customer service and operational coordination, • Supportive branch environment with strong team collaboration, • Opportunity to develop within a structured service organisation, • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

The Role As a Flexible Learning Experience Officer, you will play a key role in supporting the delivery and continuous improvement of West London College’s Flexible and Distance Learning provision. Working closely with the Customer Service & Learning Experience Coordinator, you will help ensure learners receive a seamless, high-quality experience from initial enquiry through to completion. You will act as a main point of contact for learner enquiries, providing accurate information and resolving issues in a timely and professional manner. The role also involves monitoring the learner journey, maintaining accurate records, and collaborating with internal teams, stakeholders, and suppliers to support effective programme delivery. You will contribute to enrolment activities, support service improvements, and help ensure the College meets its strategic objectives for flexible learning. The ideal candidate will: The ideal candidate will be highly organised, proactive, and committed to delivering excellent customer service. You will have strong communication skills and the ability to manage a varied workload in a fast-paced environment. You will bring: • A proactive approach to problem-solving and the ability to resolve issues effectively, • Strong interpersonal, verbal, and written communication skills, with a professional telephone manner, • Excellent organisational skills, with the ability to prioritise tasks and manage multiple responsibilities, • High attention to detail and accuracy in maintaining records, • The ability to work both independently and collaboratively within a team, • Strong digital skills, including experience with CRM systems, learning management systems, and Microsoft Office or Google Workspace Safeguarding of Children and Vulnerable Adults In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. Equality, Diversity and Inclusion The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. Recruitment Process The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor. All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting. The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don’t hear from us within 2–3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you’ll consider applying for future opportunities with us. Please note that we do not accept CVs Flexible Learning Experience Officer Apply online

Job Title: Business Support Officer Location: Islington, London Directorate: Children and Families Service Responsible to: Service Support Manager Contract: Full-time Join Us and Make a Real Difference Islington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough. Key Responsibilities • Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery., • Maintain strict confidentiality in handling sensitive and personal information., • Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders., • Handle and process all incoming and outgoing correspondence promptly and accurately., • Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly., • Develop and maintain manual and IT-based systems to enhance operational efficiency., • Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures., • Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance., • Contribute to projects, research tasks, and the preparation of management reports and data as needed., • Provide personal assistant support to Group Managers and maintain team diaries and movement boards., • Monitor and order office supplies and equipment, ensuring availability for team members., • Ensure compliance with health and safety standards, council policies, and legislative requirements. Essential Experience & Knowledge: • Previous experience in a busy administrative role., • Strong organisational and time management skills with the ability to manage multiple tasks simultaneously., • Confident user of Microsoft Office and other IT systems., • Understanding of the key administrative needs of a busy office environment., • Experience working within a local authority, especially in children’s social services. Working for Islington means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering: • Professional development and training opportunities, • A vibrant, collaborative working culture, • Hybrid and flexible working options Ready to Apply? If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Islington’s children and families. How to Apply: If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Email your cv

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service, • Up to 8% contributory pension scheme, • Flexible working arrangements, • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team.This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable.Reports To: Rental Income Team ManagerLocation: Hybrid – 3 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:98 PAYE - 25:49 UMBRELLARole PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicatioAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service., • Desirable ExperiencPrevious experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery OfficerSuport looking for your next opportunity, Pertemps Network Group would love to hear from you.

About The Role At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Croydon. You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes. Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork. You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. About you You will have: • An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them., • Ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives., • Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles., • You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds., • The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities., • Confidence using IT systems to maintain accurate and confidential records., • A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences., • The ability to travel across the local area independently when required, • The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn. Key Responsibilities: • Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances., • Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences., • Deliver support through home visits, telephone contact and partnership working other professionals., • Participate in the duty rota, ensuring enquiries and requests for information are handled promptly, sensitively and equitably, • Manage a defined caseload, maintaining accurate, respectful and confidential records., • Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support., • Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement. Interviews for this role have been provisionally scheduled to take place via MS Teams w/c 1st June 2026.

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications

Ref: 23345 Salary: £38,000, plus bi-annual profit-sharing bonus Location: London Job status: Permanent Working hours: 35 hours per week onsite Start date: ASAP Team member with responsibilities including technical support at customer sites, product repair and supporting business development. Field Service Engineer (Semiconductor) - Responsibilities: • Responding to customer technical questions by email and telephone support., • Product Repair and Repair Management (preparing repair summaries and quotations to customers), • Support to business development team, • Installation, maintenance and troubleshooting of RF Products at customer sites in Europe., • Health & Safety /IT– responsible for ensuring company meets policy requirements, • Previous experience or study in Electronic Engineering, • Must be competent in the use of MS Office, particularly Excel, Word, Access and Power Point to intermediate level. Internet and email., • Fluent in written and spoken English, • Experience of working in an engineering environment Soldering experience, • German, Japanese other languages a plus, • IT server knowledge (desirable), • Knowledge of RF and DC power supplies, impedance matching units or plasma chambers (desirable), • Knowledge of workplace Health & Safety (desirable) We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Location: West London, Multiple commercial sites. Salary circa 55K plus yearly bonus and extensive benefits Objectives: • Reporting to the Senior Facilities Manager, the purpose of the role is to achieve and maintain the very highest standards of Facilities Management and Customer Care within the cluster. This includes the building fabric, associated hard and soft services (through effective coordination of planned and reactive maintenance), site security and health and safety., • This is a critical role supporting the Building Manager in their objectives to achieve sites that remain attractive to customers from both an operational and cost perspective., • The role will require regular liaison with specialist contractors to ensure all work is carried out in line with best practice, to the expected standard, to reduce risk of failure, minimise downtime, disruption and operational risk. This role also involves ensuring that appropriate controls and procedures are followed to ensure the health & safety of any person affected by the undertaking of these works., • The role will incorporate providing support for various site related projects such as fit-out and décor of common areas and washrooms etc. as well as general repairs. This will include regular review of all areas carrying out condition surveys and making arrangements for any remedial works identified., • Setting and working to accurate and efficient FM related service charge budgets applicable to the sites under your responsibility., • Provide industry recognised level of competency and knowledge relating to building services across the portfolio. Main Responsibilities: Customers • To consistently deliver high levels of customer service to Building Managers ensuring all Hard and Soft Service Facilities and Maintenance issues, requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required., • Supporting the Building Manager in delivery of any necessary building preparation works required., • Liaising with Building Managers and Building and Development team regarding Licence to Alter works. Estate Management • To maintain the properties to a high standard ensuring they are clean, safe, secure and compliant and attractive to customers., • Ensure that all planned and reactive maintained is undertaken in line with agreed specification, frequency, timeline and statutory requirement., • Undertaking regular premises and works inspections identifying areas of concern / snagging items. Items to be recorded on Elogbooks software and arrangements made for works., • Build relationships with Service Providers to ensure that their delivery is in line with expected levels of service, cost and timeliness. Management in line with their SLAs to ensure levels of delivery are as required., • Coordination and delivery of minor decoration and fit out projects including preparation as well as liaison with Building and Development team regarding larger schemes., • Review of work-related risk assessment and method statements, ensuring they meet the business need. Prior to works commencing, carrying out site inductions with Service Providers in relation to RAMS and undertake suitable levels of supervision and monitoring of work., • Identify areas for improvement and discuss with Building Manager and Head of Facilities, implement any changes that are approved., • Coordination of all fire related regulations and audits are undertaken (weekly fire tests, drills, maintenance visits)., • Management of sustainability objectives (waste, water & energy) and achieve cost efficiencies, • Directing, planning and on-going management of essential central services such security, maintenance, cleaning, waste disposal and recycling., • Supervising grounds and general maintenance, including the line management of in-house Caretakers for planned and routine tasks., • Management of Elogbooks CAFM system to ensure site records are current., • Ensure all site documents are maintained including Operation and Maintenance manuals, Health & Safety files, asset registers, PPM calendars, logbooks, firebox, drawings / schematics and certification., • Maintaining audit trail for all planned and reactive tasks., • Providing regular updates to Building Manager and Head of Facilities including provision of relevant management reports reporting on SLA performance etc., • Manage and maintain monthly utility meter readings. Staff Management • Managing planned and reactive tasks for the in-house FM Operatives, ensuring high levels of service and teamwork., • Setting of objectives and performance management of the in-house FM Operatives and arrange training as identified/required., • Deputise in the absence of the Building Manager. Finance • Manage expenditure and procurement for all facilities and building management related costs across the sites., • Ensure that the site is managed within budget, raise necessary purchase orders, approve invoices and follow the correct procedures within agreed authorisation levels., • Identify and achieve cost savings where possible., • Provide information for the operating budget and budgetary systems for all FM related costs at sites.

Job Title: Caretaker / Maintenance Operative Location: Whetstone Hours: Monday to Friday, 08:30 – 12:30 (20 hours per week) Pay Rate: £20 per hour (£20,800 per annum) Requirement: Own car essential About the Role We are recruiting for a practical and reliable Caretaker / Maintenance Operative to support the day-to-day upkeep of two neighboring residential buildings set within private grounds in Whetstone. This is a varied, hands-on role combining general maintenance, light cleaning, and caretaking responsibilities. You will play an important part in ensuring the buildings and surrounding areas are kept clean, safe, and well maintained. Occasional travel to nearby sites may also be required. Key Responsibilities Site & Grounds Maintenance • Carry out daily inspections of building exteriors and grounds, • Sweep car park areas and complete litter picking, • Undertake seasonal tasks such as leaf blowing, • Monitor communal areas and report maintenance or cleaning issues, • Manage bin stores, including preparing bins for collection, • Prepare flats for new tenant move-ins, • Complete statutory checks (fire alarms, emergency lighting, fire doors), • Respond to tenant queries in a professional and timely manner, • Complete minor repairs in communal areas and within flats, • Carry out basic plumbing and appliance fixes, • Support ad hoc cleaning in high-traffic communal areas between scheduled cleansAbout You, • Previous experience in caretaking, maintenance, or a similar role preferred, • Good all-round practical maintenance skills, • Confident carrying out minor repairs and decorating tasks, • Able to work independently and manage your own workload, • Strong communication and customer service skills, • Flexible and willing to travel between nearby sites when required As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview

Temporary School Receptionist - Enhanced DBS Required Location: South East LondonContract: TemporaryStart Date: ASAP We are seeking a friendly and organised Temporary School Receptionist to support the smooth day-to-day running of the school's front office. This role is often the first point of contact for pupils, parents, staff and visitors, so a professional and welcoming manner is essential. Key Duties and Responsibilities • Act as the first point of contact for visitors, parents and pupils, both in person and by telephone, • Manage the school reception area and ensure a welcoming environment at all times, • Answer and direct phone calls, take messages and handle enquiries efficiently, • Sign visitors in and out in line with safeguarding procedures, • Maintain accurate pupil, visitor and staff records using school systems, • Distribute post, messages and deliveries, • Provide general administrative support, including photocopying, filing and data entry, • Liaise with teaching and support staff as required, • Assist with attendance records and late sign-ins, • Support safeguarding procedures and follow school policies at all timesSkills and Experience Required, • Previous experience in a receptionist or administrative role (school or education setting desirable), • Excellent communication and customer service skills, • Professional, calm and approachable manner, • Strong organisational skills and attention to detail, • Ability to manage multiple tasks in a busy environment, • Confident IT skills, including Microsoft Office (SIMS or other school systems desirable), • Ability to handle sensitive and confidential information appropriatelySafeguarding Requirement, • An Enhanced DBS check is essential for this role Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

London office (Hybrid working - minimum 3 days per week in the office but could be more depending on business needs) Salary: £32,000 p.a. plus benefits Are you an experienced IT Support Engineer, looking for a new and challenging opportunity? We are a well-established organisation who helps UK companies develop their business’ in China, and there is room on our team for someone who can bring value to our IT Support team. The IT Support Engineer role will be expected to act as the first point of contact for IT issues, providing support across hardware, software, and cloud-based services in Microsoft Azure and Microsoft 365. The role includes managing and deploying end-user devices and network infrastructure, administering identity and access services using Microsoft Entra ID and Exchange Online, and supporting business applications such as Microsoft Dynamics 365. The successful candidate will handle incident resolution, user onboarding and offboarding, system documentation, and AV/collaboration tools including Microsoft Teams. In addition, the role involves supporting cybersecurity practices by ensuring systems and users remain compliant with company policies. Key Responsibilities • Act as the first point of contact for all IT issues (hardware, software), including support for cloud-based services hosted in Microsoft Azure, • Configure, deploy, manage, and support PCs, laptops, printers, servers, and network infrastructure, • Administer identity, access, and productivity services using Microsoft Entra ID, Exchange Online, and the Microsoft 365 Admin Centre, • Support and manage data within Microsoft Dynamics 365, ensuring data integrity, system performance, and appropriate user access, • Assist with employee onboarding and offboarding, including account provisioning/deactivation, access control, and user training on IT systems and cloud tools, • Set up and maintain meeting rooms and AV systems, ensuring seamless integration with collaboration tools such as Microsoft Teams and Zoom, • Resolve incidents and service requests through accurate diagnosis and timely resolution, • Perform root cause analysis and proactively identify opportunities to improve IT services, • Assist in monitoring and responding to security incidents, including phishing reports and suspicious account activity, • Support the implementation and enforcement of security controls such as MFA, Conditional Access, and endpoint protection, • Ensure endpoint devices are secure, patched, and compliant with company policies, • Promote security best practices and support internal user awareness initiatives, • Maintain accurate and up-to-date documentation for all IT systems and processes, • Support ongoing IT projects and contribute to continuous improvement initiatives Benefits • Excellent company pension contribution, • 30 days annual leave, • Life insurance (4x salary), • EAP Essential Skills • A bachelor degree in Computer Science or equivalent experience., • Minimum 2 years of 1st line support of desktop/laptop and Microsoft Azure admin centre, including Active Directory (Entra ID) and Exchange., • Good experience with network infrastructure including DNS/DHCP/switches/firewalls/LAN/wireless cabling in an enterprise environment., • Good understanding and hands-on experience with corporate cybersecurity practices, including phishing awareness, endpoint security, multi-factor authentication (MFA), and secure user access management., • Excellent customer service skills, both written and verbally., • Pro-active and able to work under pressure., • Excellent troubleshooting skills. About Company The China-Britain Business Council (CBBC) helps UK companies grow and develop their business in China, via a network of offices across China and the UK. Our mission is to help UK companies of all sizes and sectors, whether new entrants or established operations, access the full potential of one of the fastest growing markets in the world. We deliver a range of practical services, including advice and consultancy, market research, event management, trade missions and exhibitions, and incorporation. Through more than 60 years of engagement, we have built up exceptional connections with government and business across China. How To Apply CBBC embraces diversity. We warmly welcome applications from all qualified applicants. Only candidates who have the legal right to work in the UK will be considered for this role. We are unable to offer sponsorship at this time. Interested candidates are invited to send a detailed C.V. together with a cover letter explaining how your interest and compatibility for the role meets our requirements. The email subject should be “IT Engineer Application” and you should email your application to: . We encourage early applications. We regret that only short-listed candidates will be notified and that applicants who fail to provide a covering letter will not be considered. If you have not had a response within 14 days of the closing date below, then your application has not been taken forward to interview stage. Telephone enquiries and personal visits will NOT be accepted The closing date for applications is Sunday, 10th May 2026.

Spa Assistant Manager - Orpington Job Title : Spa Assistant Manager Hours : 24 hours per week Rate of Pay : 14.50 per hour Location : Orpington Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as an Assistant Spa Manager! Our Perks: B-fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services.Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of an Assistant Spa Manager: Assist with overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests. Assist the Spa Manager to lead, motivate, and manage a team of skilled therapists and support staff. Support the Spa Manager in developing and implementing strategies to increase spa revenue and client satisfaction. Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required. Maintain the highest standards of cleanliness, safety and customer service. Assist with managing inventory, budgets and scheduling to ensure efficient spa operations Creating a positive and collaborative work environment promoting professional growth and development. What we are looking for: Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent. Have dynamic interpersonal skills and a customer focused attitude. Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email. Proven experience of delivering excellent customer service. Be flexible and proactive in managing multiple priorities. The ability to make decisions, solve problems and take appropriate action. The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays. It would be desirable if you had Knowledge of ELEMIS products and treatments. It would also be advantageous if you had experience of guiding, managing and motivating teams to bring collective success and proven experience of upselling and cross-selling to maximise profits. Why Bannatyne? Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As an Assistant Spa Manager at Bannatyne, you'll play a pivotal role in assisting the Spa Manager to deliver the ultimate spa experience. Ready to take the next step in your career? Apply now and become part of the Bannatyne family. Join us at Bannatyne, where wellness is our passion and our people make it happen!

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

Sales Professionals/Self-employed Sales/Design Consultants OTE £50,000 - £100,000 p.a. London Postcodes (E, N, NW, W, SW & W) (Next Courses May & June 2026) Sharps Fitted Furniture, the UK’s No1 Fitted Furniture Company are looking for self-employed sales professionals to join its busy sales team across the above postcode areas working within customer homes, designing and selling the Bedrooms and Home Collections of their dreams. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial. We offer: • Strong brand awareness with high levels of sales generated through customer recommendations., • Excellent earning opportunity and flexible full time working., • High number of in-bound company booked appointments – no cold calling., • Weekly paid commissions with realistic opportunity to convert 1 in 3 appointments., • Good communication skills & a positive attitude, • A strong desire to succeed., • Ideally previous Direct sales experience., • A focus on exceptional customer service

Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For Example, Your Schedule Might Look Like Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Responsibilities Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects. • Engage with stakeholders to gather information about their IT needs and challenges., • Clarify the issues clients are facing by asking detailed questions., • Diagnosing the source of users’ IT problems:, • Identify the root cause of IT problems through troubleshooting., • Advising clients on possible solutions, • Recommend effective solutions to resolve users' issues., • Escalating complex problems and making users aware of the impact of this, • Escalate unresolved issues to senior analysts and inform users about the process and impact., • Installing and configuring computer hardware and software for users, • Setting up accounts for new starters and ensuring they can log in and use their equipment, • Create user accounts for various software and ensure new employees can access their systems., • Logging and processing support calls, • Record and manage support tickets, ensuring timely resolution., • Keep up to date with technology trends, • A keen interest in IT, • Willingness to learn, • Team Player, • In-depth knowledge of hardware and software, • Up-to-date knowledge of IT and software trends, • Strong customer service ethos, • Excellent communication skills, • The ability to quickly establish good working relationships with clients, • The ability to work to deadlines and under pressure, • Problem solving attitude, • Experience using Windows 11 and O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Degree educated, • IT certification

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Area Sales Executive roles Nationwide! We are recruiting Area Sales Executives and Managers for our renowned logistics client. These roles are available nationwide and require travel, so a valid driving license is essential. Interview Process • Telephone and Video Interview: Initial interview with one of the Flourish team., • Face-to-Face Interview: One-stage interview Compensation • Basic Salary: £28k-£38k (DOE), • Uncapped Commission: Double basic, with realistic £75k OTE, • Car Allowance or Company Car: £4500 Your Role As part of the Network Sales Team, your main goal is to achieve individual sales targets for volume and revenue, aligning with the business strategy. You'll generate your own leads and develop a pipeline to convert into new clients within a defined area. Key Responsibilities • Prospecting: Build and develop a personal pipeline to meet monthly, quarterly, and annual targets., • KPI Achievement: Meet all set KPIs and productivity targets., • CRM Management: Record and manage sales activities through the CRM system., • Client Onboarding: Ensure timely onboarding of new clients to meet go-live dates., • Customer Service: Ensure new clients understand customer service processes and have the necessary tools and contacts., • Performance Monitoring: Monitor new clients' performance to ensure they meet profile expectations within 4 weeks of go-live., • Client Handover: Prepare new clients for handover within 6 weeks of trading., • Issue Resolution: Resolve escalations and account queries., • Collaboration: Work with local operations teams to promote new client awareness and ensure service levels are met. Required Knowledge and Experience • Communication Skills: Excellent verbal and written communication skills., • IT Proficiency: Good knowledge of Microsoft Office., • Self-Motivation: Passion for exceeding targets., • Teamwork: Ability to work independently and as part of a team., • Sales Experience: Not required but beneficial. Experience will unlock the opportunity to apply for an Area Sales Manager role with a basic salary of up to £40k., • Driving License: Must have a valid driving license. People Skills • Organised and Proactive: Energetic and driven to succeed., • Problem-Solving: Creative skills in negotiation and conflict resolution., • Relationship Building: Ability to forge strong relationships with internal stakeholders., • Customer Focused: Competent negotiation skills and ability to adapt to different styles and behaviours. What's on Offer • People Development: Strong onboarding and development programs to set you up for success., • Team Culture: A supportive and collaborative team culture that values social interactions and teamwork., • Merit-Based Progression: All progression is based on merit and performance, driven by the individual with support from managers. It really is what you make it., • Growth Opportunities: For those without experience, the opportunity to grow into the Area Sales Manager role within 12-18 months based on performance., • Performance Coaching: Access to coaching for mental health, CBT, nutrition, sleep, and habit tracking to improve performance and keep you at your best. Benefits • Free digital GP service for all colleagues and their families., • Access a portion of your earned income before payday., • Free basic Will and discounted partner mirror Will for all colleagues., • Cycle to Work scheme., • Employee Assistance Programme with free counselling., • Company-funded Life Assurance., • Flexible working hours., • Great career progression., • Up to 26 days holiday + bank holidays., • Voluntary flexible benefits at discounted corporate rates. Additional Qualities • Passion for Sales: A strong desire to smash targets and excel in sales., • Confident Calling Ability: Comfortable and confident making calls to potential clients., • Resilient: Able to handle rejection and keep pushing forward., • Driven and Motivated: Self-driven with a strong motivation to succeed., • Remote Work: Able to work confidently and effectively in a remote setting. We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with us.

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

The Role: Sales and Events Executive The Restaurant: Based Across Support Office & Our Restaurants The Location: 16 Kirby Street, Farringdon, London The Contract: Full Time Position, 9am-5.30pm Monday to Friday Fixed Term Contract - 8 months Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. A bit about what you will be doing: We have a fantastic opportunity for an Events Executive to join our central Sales and Events team. As Events Executive you will contribute to the delivery of The Evolv Collection sales strategy, with responsibility for handling and managing private dining, group bookings events and exclusive hires. Key Responsibilities: • Maximise all revenue opportunities for The Evolv Collection restaurants for private dining, exclusive hires and group bookings, cross-selling and up-selling as appropriate, • Source, research and proactively contact new business prospects through the most appropriate channel, • Build long-term relationships with clients to secure repeat business, • Develop and maintain agent, corporate, DMC and event organiser database, • Solicit feedback from clients by following up each event to enhance customer experience, • General administration support, trace files, • Adjustments figures collation and inputting, • Attend and work on events at the restaurants and venues as required Key Requirements: • Proactive and enthusiastic, seeking opportunities to enhance the client experience, • Excellent verbal & written communication skills, • Inbound telephone call handling experience, • Knowledge of restaurant industry or event industry, • Rational problem solver, • Able to work under pressure, • Competent in the use of Microsoft Word and Excel At The Evolv Collection, we are proud of the people that work with us and see the diversity within our teams as part of our DNA. We are committed to creating an inclusive environment for all our team members and value the similarities and differences they bring. Our people are a core part of our business. We welcome and embrace all, regardless of age, ability, ethnicity, gender, race, religion or belief or sexual orientation.

Exciting opportunity for a Category Manager - Convenience Food & Soft Drink Retail to join this global energy company for a 6 month initial contract. Pay Rate: £400 - £435 per day, PAYE/ Umbrella. As a Non-Fuel Retail business, Convenience Retail Team sources goods and services across a broad spectrum of own-label and consumer packaged goods across 13 product categories. The team has a core offer of products and services complemented with a food-for-now proposition. This is enhanced with a food-for-later and top-up convenience offer developed in close collaboration with major UK Retailer Alliance partners. To drive long term sustainable growth, the business is focused on developing an ever-evolving offer that satisfies the needs of a diverse customer base. Each service station must provide customers with the best mobility offer and must cater to customers with different retail shopping missions. The role: The purpose of this role will be to manage assigned Categories and/or Alliance Partners for the UK business, ensuring the key KPI metrics are met. This will require best-in-class category management skills and the successful candidate will be required to build extensive knowledge of their categories and the wider dynamics of the retail environment. Pivotal to the role will be interaction with suppliers and partners, negotiating then managing the execution of annual Joint Business Plans. -Manage the Category performance and P&L against key KPI deliverables. -Thorough analysis and understanding of the category and market dynamics - measuring the category performance and maintaining an optimal balance between the long-term view and business demands of the annual targets. -Developing profitable category business plans and ensuring all performance levers are optimized eg range, merchandising, price, promotions, operational excellence etc -Owning the relationships and negotiation of trading terms with suppliers or alliance partners and identifying opportunities to drive efficiencies. Building appropriate JBPs with the supply base. -As part of a global business, work collaboratively with the global category management team to unlock broader opportunities -Develop and implement appropriate seasonal or event driven activities to maximise incremental sales and revenue -Effectively manage relationships with broader stakeholders and other teams within the business to deliver against our objectives -Provide an agile response when required to respond to changing market and business dynamics. The Candidate: *Experience as a Category Manager / Buyer in a FMCG Convenience Food / Soft Drink Retail environment is essential. -Result driven mindset; able to deliver against or support delivery of stretching business targets -Strong commercial acumen, strong understanding of sales, margin and profitability metrics, supported with understanding of all factors that can influence performance -Analytical skills, robust analytical skills demonstrable across different tools with high attention to detail -A willingness to take ownership to deliver against the targets set. -Excellent relationship management skills; able to adapt approach to different audiences or circumstances -Strong interpersonal skills, able to communicate, engage, influence or challenge different stakeholders where required This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing

The FM team is a small team of 8 encompassing a wide range of services across the business, including but not limited to, FOH, helpdesk, maintenance, cleaning, archiving, contract management, accreditations, H&S advisory, sustainability, space planning, moves/changes and fit outs. A busy team who are integral to creating environments that not only support, but enhance, the well-being of employees. This is a busy department with emphasis placed on being responsive, maintaining high standards and managing expectations. The team works hard, maintaining a positive attitude, working together with everyone contributing towards a shared goal. Main Responsibilities A proactive role, which requires someone who is totally customer service driven and committed to providing a seamless front of house experience whilst supporting the FM team in service delivery to the business. Possesses excellent communication skills both orally and written, with the ability to communicate effectively at all levels and remain calm under pressure. • Working in alignment with FOH colleagues to provide a warm courteous welcome to all visitors., • Understand and anticipate client needs, ensuring that expectations are met, and where possible, exceeded., • Manage all incoming telephone calls/enquiries and redirect them to the appropriate business group., • Main point of contact for ground floor reception ensuring the booking/visitor management process is adhered to at all times., • Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised., • Responsible for liaising with business groups ensuring all meeting requirements are captured including room layout, AV, and hospitality. Ensure booking details are communicated to associated service lines including Hospitality, Facilities, and ICT., • Liaise with hospitality providers to ensure catering and event details are updated and changes are communicated promptly., • Assist in the setting up and smooth running of business meetings and assist, where required, with events and functions., • Work with hospitality to collate monthly service reports outlining meeting room usage and associated recharges., • Uphold security protocol at all times, including but not limited to, logging and retrieving security passes, escalating security breaches, and providing immediate assistance in the event of an emergency., • Arranging taxis and couriers, coordinating deliveries, and collections., • Fire Marshall & First Aider responsibilities providing clear direction and support in the event of an emergency., • Support the remaining facilities team providing administrative support as per business requirement daily. About you • Experience in a busy corporate Front of House role., • Experience in a professional services environment., • Ability to demonstrate agility in a fast-paced environment., • Excellent organisational and time management skills to handle the multi-faceted nature of the role., • Proactive with an ability to solve problems quickly and effectively., • Excellent communications skills, proactive approach to work and be able to deal with people at all levels, with tact and diplomacy., • Ability to multitask with impeccable attention to detail., • Reliable and flexible team player.

About the Company Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you. About the Role Key responsibilities of the role are: • Responsible for client satisfaction and responding to incoming calls and emails., • You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you., • You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service., • Maintain database for all clients and ensure all information is up to date., • Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams., • This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones., • This position will see you contacting lapsed clients with the aim of becoming active customers again. Qualifications • Advanced level of Microsoft Office skills., • Ideally have previous exposure to the Waste Management and Recycling industry., • Essential to have previously worked in a Customer Service environment. Required Skills • Be self-motivated with an analytical mind and a keen eye for detail., • Ambitious dynamic go-getter with a real can-do attitude., • Confident communicator, both verbal and written., • Good team player as you will be required to work with a range of personnel internally and externally., • Work well under pressure and to set timelines in a professional manner., • Experience of working in a fast-paced environment.

Position Title: Insurance Consultant (BankServe) Reports to: Head of Consultancy Team Location: London Summary of Position: We are looking for an Insurance Consultant to work within a high profile team to provide insurance consulting services to financiers and their legal counsel. BMS acts exclusively for financiers, advising on the effectiveness of Owners’ and Operators’ insurance programmes and transferring risk to insurers on behalf of more than 100 financial institutions worldwide. Our scale, experience and specialist focus mean we are widely regarded as leaders in our field, working with many of the world’s top financial institutions and operating entirely without conflict, with a clear understanding of financiers’ priorities. With a global client base across the UK, Europe and key finance and shipping hubs in Asia, our consulting, broking and claims teams form the largest specialist group in this sector. For over 25 years, we have led the development and refinement of insurance structures for shipping and offshore finance, combining deep technical expertise and long-standing market relationships to deliver practical, commercial outcomes for our clients. Key Responsibilities: • Review Owners or Charterers vessel insurances with the aim of producing written reports for Lenders or Lessors advising on the adequacy of the insurances., • Assist Lenders or Lessors (and/or their legal counsel) in dealing with points raised in the insurance reports., • Review, in conjunction with the legal counsel for Lenders and Lessors, the insurance covenants in financing documents., • Provide general insurance advice (written or oral) to Lenders, Lessors and their legal counsel on current market issues., • Maintain and build on existing client relationships, ensuring the highest standards of integrity and client service are maintained in all the Company’s dealings., • Adhere to company and regulatory policies, procedures together with mandatory training requirements. Functional & Behavioural Competencies required: • An understanding of Marine insurance with technical knowledge in this sector., • Experience of taking responsibility for their own actions and the actions of others with little need for support., • Excellent IT & organisational skills., • Makes use of all available office tools to plan and keep track of work and events., • Manages a range of tasks but maintains focus on deadlines and priorities., • Anticipates problems in advance and makes contingencies., • Advanced computer skills., • Customer focused., • Proactive, always looks for ways of delivering a better or more efficient service., • Respectful and professional in all dealings with people at all levels., • Excellent telephone manner., • Resourceful in setting up new systems and processes., • Good investigative and problem solving skills., • Excellent attention to detail, and ability to plan meticulously.

Travel Consultant (m/f/d) – German-speaking Customer Service (Dining, Entertainment, Lifestyle, Travel) London, England, United Kingdom Description To strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement. The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world’s major financial hubs. Your responsibilities: • Advising our customers – premium cardholders – by telephone and email in German and English, • Handling customer enquiries, from preparing quotes to invoicing individual trips, • Making bookings with airlines, hotels and travel agencies, • Preparing bespoke quotes and travel documents, as well as drawing up itineraries, • Passionately advising on and arranging travel experiences, • Actively selling special promotions and exclusive offers Your profile: • Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference), • Additional language skills in French or Italian would be an advantage, • A university degree or equivalent qualification, ideally in the tourism sector, • Several years’ professional experience in the travel industry, with a tour operator or travel agency, • Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations, • A passion for travel and the luxury lifestyle, including gastronomy, events and culture, • Service-oriented, flexible and able to work under pressure, • Positive attitude and alignment with the company's values, • Strong communication skills, • Willingness to work full-time with a minimum workload of 80%, • Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off Benefits What’s in it for you: Their employees are at the heart of the company, and they place great importance on recognition and rewards – both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey. Rewards designed around you: • They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus., • In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work, • Paid sabbaticals – One (1) month’s paid sabbatical after every 5 years of service, without affecting your annual leave, • They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius., • Extra Rewards – An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty, • Remote Work Holidays for a limited period – Work from anywhere in the world, • Employee discounts – Access to exclusive travel and lifestyle offers, • Be part of a global, dynamic and inclusive team with diversity at its heart, • Genuine career opportunities in a growing, international company Who They Are: A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel. The goal is simple: they aim to become the world’s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members. As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment. Their commitment to diversity: They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices – from recruitment to promotion – are based on performance, competence, commitment and business requirements.

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

Job Role: Style Advisor Reporting to: Store Manager Location: ME+EM Marylebone, London Contract type: Full Time, 37.5 Hours Per Week About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About The role: ME+EM are looking for full time Style Advisors to join our retail team in our Marylebone Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns. About you: • Experience working in a fast paced, high volume environment, • Have a genuine passion for fashion and providing outstanding customer service Your Responsibilities: • Provide the best experience through speed and accuracy., • Ensure you represent the brand at all times by following the company dress code., • Continually improve product knowledge and research products online., • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online., • Promoting ‘one business’ mindset., • Be confident in building organic and long-lasting relationships with customers., • Carryout personal styling sessions with confidence., • Confident with styling, outfit building and recommendations., • Escalate customer complaints to the management team., • Awareness of opening and closing duties and support when necessary., • Be confident with till functions., • Process transactions, refunds and telephone orders confidentially., • Understanding the importance of data collection and ensuring GDPR is adhered to., • High level of telephone etiquette., • Maintaining store visual merchandising standards., • Replenishing stock and keeping the shop floor clean and tidy., • Assist with deliveries and stock recalls., • Being responsible for own H&S and ensuring H&S processes are followed in store. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday, • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Corporate Receptionist Hotel Receptionists please apply !! London £35k to £42k salary (dep exp) London Global Law Firm Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. • We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Corporate Receptionist 1pm to 9pm - Evening Hotel Receptionists Welcome To Apply! London £35k to £40k salary (dep exp) Receptionist Vacancy in London for 1pm to 9pm shift. An opportunity has arisen at large global Finance Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Able to work 1pm to 9pm shifts, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs

Healthcare Assistant (HCA) Arabic-Speaking Location: London, W1G Contract Type: Temporary/Flexible Salary: £17-£20ph PAYE/Umbrella welcome. Job Summary We are currently seeking a compassionate and professional Arabic-speaking Health Care Assistant HCA to join a leading healthcare provider. This role is ideal for someone who is passionate about patient care and able to provide high-quality support to international patients throughout their healthcare journey. Key Responsibilities • Provide face-to-face support to patients requiring ad-hoc assistance, including chasing reports, logs, and resolving general queries, • Orientate patients within the clinic, explaining procedures and processes clearly, • Offer language support to facilitate effective communication between patients and healthcare professionals, • Manage and resolve patient concerns or complaints, escalating where appropriate, • Assist patients and their families with local information and liaise with concierge services when required, • Work closely with International Patient Coordinators to communicate patient requests and additional treatment authorisations, • Act as a consistent point of contact for patients and their families, both in person and via telephone, • Conduct meet and greet for new patients, including registration for outpatient appointments and admissions, ensuring all contact details are accurate, • Carry out daily inpatient visits (ward rounds) to international patients, addressing queries and documenting interactions within medical records, • Requirements, • Fluent in Arabic and English (essential), • Previous experience in a healthcare, customer service, or patient-facing role, • Strong communication and interpersonal skills, • Ability to manage sensitive situations with professionalism and empathy, • Organised with strong attention to detail, • Ability to work effectively within a multidisciplinary team Why Apply? This is a fantastic opportunity to join a supportive and dynamic healthcare environment, where you will play a key role in enhancing the experience of international patients and their families. 📞 For more information, please contact Fel on 07442 038239

Import Clerk - Freight Forwarder (Air Freight, Sea Freight or Road Freight) Exciting and progressive Freight Forwarder looking to add an Import Clerk to their team, exciting and team work orientated working environment promoting development and progression! Package • Basic Salary 35k - 40k (dependent on experience), • Bonus paid 2x annually, • 37.5 hours per week, • Monday to Friday 0900-1730hrs, • Paid overtime, • 25 days holiday plus bank holidays, • Personalised training and development program, • Work perks, discounts, • Gym Membership, • Private Healthcare, • Life Insurance, • Death in Service Insurance, • Private Pension Scheme Job Description • Arranging import shipments from worldwide origins., • Arranging collections with selected transport companies., • Liaising with clients and other branches,sales departments, hauliers, etc., • Providing excellent customer service to import customers., • Handling order traces, checking documentation, commercial invoices, processing pre-alerts from overseas offices., • Completion of import customs entries, • Experience at communicating with shipping lines, airlines and transport companies. Candidate Specification • Minimum 1 year experience in a similar function in the freight forwarding industry., • Team player together with ability to work on own initiative., • Tactfully handle customer queries / excellent telephone manner., • Stay calm and focused under pressure., • Any experience with Air Freight, Sea / Ocean Freight or Road Freight Get in touch today if you are looking for the next step in your career, please note my client is only considering candidates who are currently working for a Freight Forwarder. If you have any questions please feel free to call me on 0208 004 5535 | 073 0008 0008. Saif Ali Senior Recruitment Consultant - London Heathrow

TITLE OF POSITION: Senior Sales Executive REPORTS TO: Sales Manager NUMBER OF DIRECT REPORTS: None OFFICE LOCATION: Richmond, London CONTRACT TYPE: Permanent ROLE OVERVIEW We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime! MAIN ACCOUNTABILITIES · Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events. · Product Expertise: Ensure thorough understanding of all product offerings, effectively positioning them in the marketplace and supporting the team to do the same. · Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings. · Market Intelligence: Support the Sales Manager to stay informed of market trends, competitor activity, and industry opportunities to contribute to strategic business development initiatives. · Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience. · Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community. · Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale. · Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting. · Reporting and Analysis: Provide accurate and timely sales reports to the team including updates on pipeline, activity, and forecasts, using sales analytics to suggest adjustment to tactics, ensuring data-driven decision-making for effective sales outcomes. · Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive. KEY SKILLS · Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management. · Effective Communication: Master of crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations. · Resilience and Adaptability: Maintains a resilient mindset in challenging situations, adapting strategies to meet business needs and client expectations effectively. · Brand and Product Ambassadorship: Acts as a positive ambassador for the brand, enthusiastically promoting our products with a commitment to excellence in all interactions. DESIREABLE COMPETNCIES · Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success. · Time Management and Planning: Exceptional ability to manage time efficiently and prioritise tasks effectively, ensuring timely completion of responsibilities and adherence to deadlines. · Networking and Influence: Highly skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders. · Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting. · Sport Enthusiasm: While not essential, a passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. Through joining STH, you will be part of an inclusive and driven culture, that focuses on collective success and empowerment; we thrive of making the memorable, unforgettable for thousands of global sporting fans. We champion the ethos of the sports teams we represent and ensure our culture is one that is opportunity driven, both for the customers we serve – and the people who make them possible! WHAT WE STAND FOR STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. · Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver. · Spirit of Progress: We strive to be trailblazers; we seek continuous improvement and innovation in everything that we do. · Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners, and the communities in which we operate.

Fluent Arabic Cashier Temp London THE COMPANY Leading Private Bank are looking for a Senior Cashier to join a small team working with HNW clients MUST HAVES • Fluent Arabic, • previous Banking Cashier experience, • Writing Reports in various Asset classes, • Excellent Customer Service skills Key Responsibilities & Accountabilities • Maintaining a till in Sterling and Foreign Currency. Staff and Customer travel orders., • Encashment of cheques and counter debits drawn upon customers’ accounts held in Retail Branches in London., • The acceptance of credits whether cash or cheque to accounts held with Retail Branches in London., • Acceptance from customers to transfer requests, whether internal or external, cheque book issuance., • Purchase and Sale of Foreign Currency notes and Travelers’ Cheques., • Input of the above to the host computer via the Teller Sub-System., • Updating information for MIS/Statistical Reporting., • Telephone Queries., • Assist with filing at the Branch., • ATM replenishment

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Shipping Digital & Asset Capability Specialist supports the Shipping Technology Manager and wider Shipping Technology team in identifying, evaluating and enabling technology and process improvements that deliver business value and support bp Shipping’s wider strategy. The role works across both asset technology and digital technology, helping the business understand operational needs, identify high-value opportunities, and shape solutions. Operating similarly to a Product Owner, the advisor collaborates closely with business stakeholders to clarify requirements, define desired outcomes, and ensure proposed changes are aligned with real user needs and operational constraints. Through structured analysis, market scanning and stakeholder engagement, the advisor helps shape improvements to systems, processes and technologies that enhance operational efficiency, data quality, business performance and decarbonisation goals, including the application of artificial intelligence where beneficial. a. Identify and evaluate opportunities across the operated and time-chartered (OTC) fleet to improve asset efficiency, performance and value through emerging or validated asset technologies, including those supporting energy-efficiency and decarbonisation objectives. b. Provide structured research, analysis and insight to support the development of asset-technology strategy, including contributing to technology position papers, portfolio prioritisation and preparation of clear business-case inputs for proposed opportunities. a. Work with stakeholders across Shipping to identify opportunities to modernise business processes and ways of working through improved systems and digital tools, including the application of artificial intelligence where beneficial. b. Assess digital workflows, tools and data structures to settle where targeted enhancements can improve efficiency, clarity of information and business value. c. Define and articulate clear digital requirements, desired outcomes and priorities using a Product-Owner-style approach, ensuring strong alignment between business needs and central technology delivery teams. d. Prepare concise business-case inputs for digital and process-improvement opportunities, outlining expected benefits, operational fit and alignment with business needs. Assist with execution and delivery of business process and digital real-estate modernisation. • Degree in engineering (marine, mechanical, electrical, naval architecture), computer science or relevant field, • OR Degree in a relevant field or equivalent experience related to business change, product management/ownership and project delivery., • Tried experience in leading or supporting change and project delivery initiatives, preferably within the shipping or related industries., • Experience supporting technology, operational or process modernisation initiatives., • Strong digital skills and familiarity with emerging technologies including AI. • Expertise in agile methodologies and implementing agile practices., • Excellent stakeholder management skills with ability to engage and influence at all levels. • Strong analytical and research skills and a collaborative mentality., • Strong written and verbal communication skills for technical and non-technical audiences, • Ability to understand business processes and define clear requirements., • Ability to handle multiple tasks independently and work across teams., • Knowledge of trading & shipping and maritime operations., • Knowledge of finance and reporting processes. • Exposure to emissions and net zero activities., • Certifications in project management or agile (PRINCE2, PMP, PMI-ACP, AgilePM). • Experience in Product Owner, Business Analyst or similar roles., • Familiarity with system optimisation, workflow mapping, data analysis and organisational change., • Understanding of regulatory requirements, decarbonisation drivers and engineering technologies. Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Regional Optimization Lead supports the delivery of the commercial optimization agenda across the shipping fleet, working closely with the Senior Commercial Shipping Optimization Manager to turn strategy into effective execution. This senior role maintains a strong focus on live earnings and voyage efficiency, with day‑to‑day involvement in monitoring vessel behaviour, stepping in on deviations, and partnering with operations, chartering, performance, and claims teams to protect and enhance voyage economics. Acting as the link between commercial strategy and operational delivery, this role provides hands‑on support across fuel utiliziation, routing, speed handling, bunker planning, claims, and post‑voyage analysis. It strengthens transparency and rigor by using dashboards, digital tools, and standardized processes to guide decisions. Collaboration is central to success. The Commercial Lead works closely with Chartering, Operations, Performance, Claims, Bunkers, and Analytics teams to drive optimization, capture value, and ensure findings are applied fleet-wide. * Implement the commercial shipping maximization agenda in line with set priorities, converting strategy into practical voyage and fleet actions. * Maintain a strong daily earnings focus through PnL oversight, route and speed monitoring, and active participation in daily Chartering optimization huddles. * Optimize voyage execution through hands‑on involvement in fuel utilization, routing, speed management, stoppages, route compliance, and heating strategy, applying “heat‑to‑need” principles and surfacing exceptions via dashboards. * Track vessel and voyage performance benchmarks, working with the Performance Manager to identify underperforming vessels and coordinating corrective actions with internal partners. * Support bunker optimization by reviewing bunker intakes and helping refine bunker stem decisions to improve cost and efficiency outcomes. * Take ownership of vessel performance and commercial claims, including performance claims, off‑hire tracking, and voyage‑level re‑billables, coordinating with internal and external stakeholders to improve recovery. * Strengthen charter party and contract performance by reviewing Time‑Charterparties, identifying improvement opportunities, and applying redelivery guardrails to prevent over‑hire and commercial leakage. * Deliver post‑voyage analysis and insights, working with Analysts and Performance teams on monthly earnings reviews, underperformance reports, and voyage reviews, ensuring findings are embedded through closed‑loop feedback. * Lead bi‑weekly optimization huddles with chartering, claims, and operations teams. * Contribute to benchmarking and reporting, maintaining accurate shipping scorecards, tracking trends against internal targets and industry standards, and highlighting improvement opportunities. * Own and negotiate underperformance claims with vessel owners. * Partner across Performance, Chartering, Operations, Digital, Technical teams, charterers, suppliers, and vendors to support optimization, knowledge sharing, and continuous improvement across the fleet. * Recent experience in commercial shipping, voyage operations, or fleet performance with hands‑on exposure to live voyage management. * Strong practical understanding of PnL drivers, fuel consumption, routing, speed management, bunker planning, and voyage economics. * Hands‑on experience using IMOS or similar commercial voyage management systems. * Experience identifying freight losses, reducing idle time, and handling commercial claims (demurrage, off‑hire, miscellaneous). * Solid understanding of tanker charter parties and freight terms. * Experience in vessel performance assessment, including off‑hire and efficiency‑related claims. * Confident working with dashboards, voyage systems, and performance data to support real‑time decisions. * Background as a senior sea‑going mariner or recent commercial shipping experience within tanker operations. * Experience within a vessel‑owning organization or tanker pool, with exposure to commercial decision‑making, fleet performance drivers, owner–charterer dynamics, and operational frameworks that support optimization. * Experience working as a charterer for a ship owner or pool operator. * Strong influencing and stakeholder management skills across technical, digital, commercial, and operational teams, as well as external partners and vendors. * Understanding of compliance requirements, risk management practices, and governance frameworks relevant to commercial shipping operations. * Commercial mentality with experience in cost recovery, claims management, contract optimization, and delivering measurable financial outcomes. * Familiarity with vessel performance technologies, fuel‑efficiency solutions, and digital platforms relevant to shipping optimization. At bp, we support our people to grow in a diverse and dynamic environment. We value the strength that comes from different perspectives and experiences. Our benefits are designed to help your work fit your life, including flexible working options, generous parental leave, and excellent retirement benefits. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Pear Recruitment: Experienced Property Manager\nLocation: Marylebone\nBasic Salary: £37,500 + Commission OTE £40,000\nHours: Mon - Thurs 9.00am – 6.00pm / Fri 9.00am – 5.30pm\n\nOur client is looking for an experienced Property Manager to join their stylish, spacious Marylebone office. You should be enthusiastic, responsible, and have solid property management experience.\n\nYou will act as the main point of contact for both landlords and tenants, offering advice on rental matters and coordinating any necessary maintenance across a large portfolio of properties.\n\nYou will be responsible for:\n\n * Bring on new contractors\n\n * Manage contractor, tenant and landlord relationships\n\n * Ensuring landlords and tenants are kept informed and up to date\n\n * Manage own property portfolio: - including referencing, moves ins, jobs, updating landlords, property inspections etc.\n\n * Ensuring Property Management software systems kept up to date\n\n * Ensuring all regulatory requirements (Deposit registrations etc.) are met\n\n * Point of contact for tenants and landlords with maintenance issues\n\nRequirements:\n\n * Experience as a Property Manager\n\n * Ability to handle and resolve tenant complaints\n\n * Well organised and an excellent multi-tasker\n\n * Great customer service attitude\n\n * Good understanding of plumbing, electrical, boiler, handyman etc. issues\n\n * Ability to review quotes.\n\n * Good IT skills\n\nIf you are interested in this Experienced Property Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis.\n\nDue to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.\n\nConfidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

PRIVATE CLINIC ASSISTANT\n * CENTRAL LONDON (Although this position may involve working across various locations within reasonable proximity)\n * PERMANENT\n * £30,000-£32,000\nOur client has an exciting opportunity for a Private Practice Assistant to join their fast paced and incredibly busy team, based in Central London. The successful applicant will play a crucial role in supporting the smooth day-to-day operations of the practice, ensuring a highly efficient service is delivered to each patient, whilst contributing to the overall functioning of the practice, as directed by the Manager.\nWorking Hours: 09:00-17:00 whilst on probation, however, flexibility will be required to cover various locations and shifts to support the practice’s needs effectively. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00.\nWe are looking to actively engage with candidates who:\n * Have a naturally warm, helpful and empathetic nature\n * Genuinely enjoy interacting with people and assisting them\n * Can deliver outstanding customer experience\n * Have strong and confident interpersonal, communication and PC skills\n * Can demonstrate resilience in the workplace and find it second nature to work hard and be conscientious\n * Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)\n * Can remain calm in pressurised situations\n * Likes to keep busy, this is a role for someone with a strong work ethic\n * Thrives in contributing to an efficient workplace – a genuine team player\n * Have a willingness to learn technical aspects to the role\n * Have the ability to work independently and take initiative\nSome of the responsibilities include:\n * Acting as the first point of contact by answering all incoming phone calls.\n * Provide high-quality customer service by handling daily inquiries and walk-ins.\n * Check and respond to emails and online inquiries promptly.\n * Manage appointments by scheduling, sending confirmations, and maintaining accurate records.\n * Handle scanning and emailing of documents.\n * Keeping accurate and up-to-date records in the system.\n * Place and track orders\n * Taking payments, raise invoices, and process refunds as needed.\n * Manage incoming and outgoing mail, ensuring timely distribution and processing.\n * Restocking rooms with consumable supplies, as needed.\n * Conduct regular stock checks\n * Assist in drafting and writing reports when necessary.\n * Provide reception cover, particularly over lunchtime\n(More detailed spec available):\nIf this role sounds like it’s a strong match to YOU and your job search, then don’t delay –APPLY today!!!\nIn line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful

Our client currently has two very exciting opportunities to join their collaborative, fast-paced, welcoming and supportive team based in Central London.\n\nThe role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.\n\nWe are looking to actively engage with candidates who:\n\n * Have a naturally warm, helpful and empathetic nature\n\n * Genuinely enjoy interacting with people and assisting them\n\n * Can deliver outstanding customer experience\n\n * Have strong and confident interpersonal, communication and PC skills\n\n * Can demonstrate resilience in the work place and find it second nature to work hard and be conscientious\n\n * Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)\n\n * Can remain calm in pressurised situations\n\n * Likes to keep busy, this is a role for someone with a strong work ethic\n\n * Thrives in contributing to an efficient work place – a genuine team player\n\n * Have a willingness to learn technical aspects to the role\n\n * Have the ability to work independently and take initiative\n\nSome of the responsibilities include:\n\n * Acting as the first point of contact by answering all incoming phone calls.\n\n * Provide high-quality customer service by handling daily inquiries and walk-ins.\n\n * Check and respond to emails and online inquiries promptly.\n\n * Manage appointments by scheduling, sending confirmations, and maintaining accurate records.\n\n * Handle scanning and emailing of documents.\n\n * Keeping accurate and up-to-date records in the system.\n\n * Place and track orders\n\n * Taking payments, raise invoices, and process refunds as needed.\n\n * Manage incoming and outgoing mail, ensuring timely distribution and processing.\n\n * Restocking rooms with consumable supplies, as needed.\n\n * Conduct regular stock checks\n\n * Assist in drafting and writing reports when necessary.\n\n * Provide reception cover, particularly over lunchtime\n\n(More detailed spec available):\n\nWorking Hours: 09:00-17:00 whilst on probation. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00. (Flexibility will be required to cover various locations and shifts to support the practice’s needs effectively).\n\nIn line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful

Bold. Ambitious. Built for Top Performers\n\nAward-winning and highly accredited Microsoft partner \n\nIf you understand the MSP market, and you know the value you bring, this is where you prove it.\n\nThis is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don’t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments.\n\nYou will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly.\n\nThe Role at a Glance\n\nIT Sales Business Development Manager\n Holborn, Central London (Hybrid – 2-3 days onsite)\n Up to £60,000 - Circa £120,000+ OTE (uncapped)\n Full-time, permanent\n\nPedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure).\n Drawdown Awards – Best Managed IT Service Provider, 2025\n Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica\n\nYour Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months\n\nWho we are\n\nFor over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms.\n\nThe organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations.\n\nClients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality.\n\nEntering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth.\n\nAbout the Role\n\nThis is a strategic new business role within an established, high-performing sales team.\n\nYou will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical.\n\nThis is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12–24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence.\n\nThe solutions you represent sit at the core of your clients’ operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace.\n\nThis is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience.\n\nWhat You’ll Be Doing\n\n• Driving new business across the SME market, targeting regulated and professional services environments\n • Building and executing intelligent outreach strategies to generate and convert opportunities\n • Managing complex sales cycles with discipline, structure, and consistency\n • Engaging senior stakeholders and influencing high-value buying decisions\n • Maintaining a high-quality pipeline with accurate forecasting and clear progression\n • Positioning high-value managed services and solutions with confidence and authority\n\nWhat Makes This Role Different\n\n• A true premium MSP offering, where quality and service differentiate the business\n • Clients who expect a strategic partner, not a supplier\n • Uncapped earning potential aligned to high-value deal conversion\n • A culture that values performance, accountability, and commercial thinking\n • A business with clear growth ambition and the infrastructure to support it\n\nAbout You\n\nYou are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market.\n\nYou have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical.\n\nCommercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12–24 months, engaging confidently with senior stakeholders.\n\nYou translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level.\n\nWhat’s In It For You\n\n• Stability of a 30-year brand with the energy of a growth phase\n • A voice to lead change, transform and inspire\n • Competitive base salary + performance bonus\n • Leadership development programme and personal growth support\n • Microsoft accreditation incentives\n • 33 days’ annual leave (including bank holidays) + your birthday off\n • Private medical insurance, group income protection, and life insurance\n • Enhanced family-friendly policies\n • Pension scheme, company sick pay, and EAP\n • Paid travel for additional office attendance day\n\nMove your career forward with Doherty\n\nThis is a role for someone who wants to operate at a higher level.\n\nYou will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage.\n\nIf you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it.\n\nApply now to take your place in a business built for ambitious, high-performing MSP sales professionals.\n\nApplication notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details