Telephone customer service jobs in United Kingdom

Role: AV Support Technician Contract Type: Full-time, Permanent Location: London, UK Salary: £32,000 - £34,000, plus company benefits and opportunity to work on a blue-chip customer site Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday - Friday - 40 hours per week Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has been created on site at a major global bank, for someone excited in AV Support technology and service role. Working as part of a highly collaborative AV Technical team you will provide support and management of client audio-visual and unified communications technology at their UK headquarters, ensuring a seamless audio-visual experience for the client. They work at the intersection of front of house and client relations to deliver a collaborative, responsive and efficient service in line with the MOS team goals and vision. The AV Support Technician is expected to troubleshoot technical issues across a variety of technologies promptly and appropriately through to either resolution or escalation, supported by the wider Kinly Managed On-Site (MOS) and client teams. This is a technical role with a strong focus on problem-solving and communication to accommodate client needs and deliver the optimal experience. The position plays a key role in how the client views the Kinly MOS team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. When supporting a client or resolving an issue, they are expected to communicate this clearly to all aspects of the Kinly MOS and client Front of House teams. Key Responsibilities: • To deliver a punctual service at scheduled times and in accordance with agreed SLA's, service bookings and client briefs., • To operate audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally., • To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs, and routine procedures., • To act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals supported by the MOS team., • To log support calls and document their outcome to facilitate the resolution of common queries., • To redirect or escalate support requests as appropriate to a member of the MOS team and third parties., • To pro-actively provide information to the client and MOS team on the progress of outstanding support calls., • To proactively assist in the compilation and maintenance of an accurate inventory of hardware and software., • To proactively assist in the compilation of the MOS team's technical documentation, guidelines and procedures and ensure they are disseminated to clients., • To liaise with colleagues in all Kinly teams to ensure continuity of service for the client., • To assist the MOS Management Team and client with global projects and events., • To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan., • Security and Compliance: All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies., • To always provide a professional, courteous, and rapid response to all clients., • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility., • To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available.Skills & Experience:, • Experience with Microsoft Teams and Zoom communication platforms, • Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams, • Excellent written and verbal skills, • Working experience and knowledge of Windows operating system (10 or 11) and O365 applications, • Working experience and knowledge of macOS and Apple devices, • An understanding of networking protocols and troubleshooting, • Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.), • An appetite to learn and develop, with an outstanding work ethic, • Candidates will stand out if they have work experience in hospitality or event management and can demonstrate a keen interest in AV technology.If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Why Kinly? We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals. We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey. We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs. We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects. Equal Opportunities: Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.

• Provide strategic direction to the team to deliver DIO outputs, • Provide largely independent leadership for the function and/or team, • Responsible for developing and supporting the team, enabling them to deliver departmental goals, • Accountable for ensuring compliance with mandatory requirements e.g. H&S and CDM training, • Responsible for leading engagement with the most important and influential internal and external stakeholders, negotiating key outcomes in support of DIO and TLB delivery, • Responsible for identifying and actioning communications requirements and opportunities for Performance Management Team both internally and externally., • Responsible for review cost and contractual related issues and processes of contractual delivery obligations and resolving/escalating as required, • Potential responsibility for day-to-day management of personnel including health and wellbeing, • Accountable for cost and contractual reporting in business area in support of DIO and TLB performance monitoring/reporting, • Responsible for financial propriety in relation to T&S for function including ensuring appropriate record keeping and audits, • Oversee compliance with MOD and DIO policy, determine actions to address significant risks using the policy Governance chain., • Ensure accurate reporting in relation to cost reporting and post measure works review.Person specification Essential Lead Auditor or audit type experience, particularly in a complex multi site organisation. Quantity Surveyor qualification/background. ONC/Degree or equivalent in Quantity Surveying. Hold a Full UK Driving Licence Licences Full UK Driving licence as access to sites is required not available by public transport and sometimes at short notice Qualifications ONC/Degree or equivalent in Quantity Surveying Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Communicating and Influencing Benefits Alongside your salary of 44,590, Ministry of Defence contributes 12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Learning and development tailored to your role, • An environment with flexible working options, • A culture encouraging inclusion and diversity The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed against your job history and personal statement as well as the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Candidates will be required to provide CV details to include job history and previous skills and experience. Candidates will be required to provide a Personal Statement (500 words max). Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. At application you will be assessed against you CV, Personal Statement and the following Behaviours: • Leadership, • Working Together, • Leadership Interviews are currently expected to take place in person at Marlborough Lines, Andover and to be conducted during week commencing 13 Oct 2025. A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. To assist with your application please find attached below: • DIO Candidate Information Guide As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Sean Philp, • Telephone : 07788 214310 Recruitment team Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: . Attachments DIO Candidate Information Guide - Accessible Version Opens in new window (docx, 65kB) DIO Candidate Information Guide Opens in new window (pdf, 1963kB) EXTERNAL PACK Opens in new window (pdf, 1562kB) Candidate Information updated_ Opens in new window (docx, 31kB)

We are looking for experienced UK Immigration professionals to join our client's team in North West London. Immigration Management: • Points Based System casework including GBM Senior or Specialist / Expansion / Secondment and Skilled Worker categories plus Innovator / Founder, Global Talent & High Potential Individuals, • Compliance and Sponsor Management duties such as licence applications, SMS reporting and client audits, • Provision of strategic advice and right to work checks, • Completion of legal forms, drafting representation letters, consulting, and liaising with clients via email, meetings and telephone, • Assisting with individual immigration enquiries within the rules such as Family & Private Life cases, UK Ancestry, Visitors, ILR and British nationality Business Development • Presentation at own / shared seminars and HR forums, • Attending networking events and increasing the contact database, • Contacting potential and current customers to establish rapport, arrange meetings and make aware of their services Skills: • Good planning, organisation skills and excellent workload management, • Ability to rapidly analyse, interpret and present data to support decision making, • The ability to multi-task and ensure accuracy and attention to detail which is key for this role Competencies: • Highly commercially aware, • Good listener; calm under pressure, • Awareness of latest changes in immigration law and play a role in helping the business to lead it’s industry sector, • Dynamic, with a proven ability to effectively plan and manage a varied, challenging workload, • Good at building relationships and making things happen collaboratively, • A team player who can also work effectively on their own with minimal supervision, • A flexible outlook and ‘can do’ attitude Qualifications & Experience: • IAA Level 1 qualification or higher, • Proven recent experience in a similar role, • Experience of client account management, • Good level of education with a passion for customer service, • Good Microsoft Office skills

Role Overview: Salary: £28,000 per annum Hours: 0900 – 1730, Monday to Friday, fully onsite role Location: Holborn, London Contract: Full Time and Permanent Role Summary: Mamedica are looking to recruit an experienced Clinic Scheduler who will be responsible for ensuring a high level of customer service for our patients, ensuring a smooth process with regards to patients’ bookings with our consultants, with any queries being dealt with appropriately and efficiently. Role Duties: • Scheduling, rescheduling, and cancelling patient appointments as required., • Answering patients’ questions regarding processes and providing suitable information as required, • Booking, confirming and updating patient appointments., • Courteously receiving incoming telephone calls and taking messages as needed., • Scheduling appointments and follow-ups. Qualification/Experience for Role: • Suitable experience within a suitable call centre or relevant customer services role desired, • Experience within a customer-facing role within a healthcare setting preferred, • Experience with dealing with customer queries and the ability to help solve queries/issues, • Experience as a Medical Sectary or PA preferred, • A good command of written and spoken English – GSCE (or equivalent) standard preferred About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.) Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible. Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.

Overview RSSB has a fantastic opportunity for a suitably qualified candidate to support the shaping of the regulatory and standards landscape across GB rail as it continues to develop and evolve. As a Lead Legal and Regulatory Advisor, you will provide advice and expertise on rail safety and interoperability to RSSB's external customers and internal stakeholders. This role is offered on a full time, permanent basis (36 hours per week), with a great hybrid working pattern and flexiblity offered around our core hours. On the in-office days you will be based in the City of London. The Team: One of RSSB's functions is to develop railway standards on behalf of the railway industry in Great Britain. Standards are an agreed way of doing something. They support the railway to function as a whole system, help manage risks, open markets, and reduce costs as the industry does not have to keep reinventing the wheel. The Standards Management, Policy and Strategy team leads three workstreams to support the development of railway standards. • The 'standards management' workstream looks after and implements the governance arrangements for developing standards and monitors compliance. It also develops, manages and seeks continuous improvement of internal policies, processes and procedures., • The 'standards delivery' workstream leads on economic assessments and supports the development of business cases to change standards. It also provides technical expertise on regulatory policy to projects and cross-industry committees. Responsibilities • Provide expert legal and regulatory advice on rail safety, interoperability and other relevant frameworks to RSSB's customers and internal stakeholders, including the Standards Directorate and the national research, development and innovation programme., • Lead end-to-end projects where the technical lead is the Standards Management, Policy and Strategy team., • Actively engage with stakeholders from across the industry so RSSB's outputs meet their needs, are of high quality, result in tangible benefits and are accepted by cross-industry groups and committees., • Prepare and present legal and regulatory concepts to non-technical audiences in a way that engages, informs, and drives decision-making., • Support the delivery of RSSB's commercial work programme., • Support the team in implementing the Rail Standards Strategy and delivering the RSSB's Business Plan commitments to time, quality and budget. You will need to be a candidate who can evidence understanding of the legal and regulatory landscape and can research, absorb and analyse often complex legislative information from multiple sources. You will also need to demonstrate the ability to disseminate appropriate, practical guidance out to a wider audience using methods that are engaging and impactful. Specific requirements include; Essential: • A minimum of a 2:1 bachelor's degree or equivalent experience, preferably with a legal component., • Experience in writing business cases or impact assessments and options identification and evaluation., • Strong analytical skills and the ability to apply them in the context of the railway system., • Managing, leadership and coaching skills., • Committed to proactively seeking opportunities to broaden your skills and experience. This includes quickly and independently grasping unfamiliar technical areas and being willing to learn from others., • Able to see the bigger picture and think critically to define a problem before finding suitable solutions., • Build positive working relationships with colleagues from other disciplines across the business that help everyone achieve goals and business objectives whilst appreciating others' motives and concerns., • Knowledge of, and ability to use the Microsoft Office 365 suite., • Effective communication skills to share thoughts and ideas through methods appropriate to the audience, with experience in presenting complex technical subject areas at senior cross-industry groups and committees., • Adapt and respond effectively when embracing new opportunities, change and in navigating uncertainty., • Actively contribute as part of a team and work towards achieving team goals and outcomes., • Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities., • Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals., • Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert. We are committed to investing in our staff and offer formal and informal learning opportunities for development. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.

Are you an HR professional who enjoys problem-solving and delivering great service? Join our friendly, supportive team as an HR Advisor and take your next step in a varied, client-facing role. Whether you’re moving up from an HR Assistant role or looking for a fresh challenge, you'll enjoy hybrid working, strong development support, and great benefits - including a discretionary annual bonus scheme, private medical insurance, a health cash plan, and a generous holiday allowance - all within a collaborative and people-focused environment. Benefits of joining our team: • £32,000 – £36,000 per annum (pro rata for part time work), depending on experience, • 25 days' holiday, plus Bank Holidays (pro rata for part time work), • Discretionary bonus scheme (annual), • Training & development opportunities, • Health cash plan benefits, • Private medical insurance, • Employee assistance programme, • Discount scheme, • Death in service benefit, • Company pension scheme In this fast-paced, generalist role, you'll be the first point of contact for our clients, delivering top-notch HR advice across a range of areas by phone and email (a good working knowledge of employee relations processes is essential). You’ll thrive in a supportive team environment while providing exceptional customer service. This role is perfect for you if you have experience as an HR Assistant or Administrator, providing basic HR advice in your previous role, or if you’re already an HR Advisor looking for a fresh opportunity. We're looking for someone eager to learn and ready to take the next step with our support. What you will do: • Provide first line HR advice via telephone and email to clients (issues ranging from holiday calculations, maternity queries, disciplinary and grievance processes, redundancies and more!), • Assist senior colleagues with more complex cases including disciplinary & grievance, performance & absence management, redundancies and the occasional TUPE or settlement agreement (don't worry we will work together on these cases!), • Review employment documentation ensuring compliance with current legislation and best practice, • Assisting with recruitment for our clients, • Previous experience in an HR Advisor or HR Assistant role is required, • Solid understanding and knowledge of UK employment law is essential, • Previous employee relations experience would be advantageous, • Proven track record in providing excellent customer service, • Strong and proactive communicator with the ability to adapt styles and build rapport with clients, • Ability to produce high quality correspondence and documentation with excellent attention to detail, • Self-motivated with an adaptable and flexible approach and a good sense of fun, • Good team player with a can-do attitude, • Excellent organisational skills with attention to detail and able to meet deadlines, • First rate IT skills including Microsoft Office and ability to use new systems with training, • Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days, please assume that you have been unsuccessful on this occasion.

We are looking for a dedicated and experienced Property Manager to join our team in Romford. This is a fantastic opportunity for someone looking to further their career in property management, with a full career path and support provided. If you are enthusiastic about property management, we would be excited to hear from you. Benefits of being a Property Manager at haart Estate Agents in Romford • Basic salary range of £24000 to £31500 per year, dependent on experience, • Additional £8,125 earnings expected through uncapped commission, • Minimum on-target earnings of £32125+ per year, • Company Car, • Career progression opportunities, • Company smart phone, for completing role-related tasks, • Industry-leading training, • Earn a nationally recognised qualification (inc. ARLA), • 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more, • Eye care, • Up to £500 for each successful Employee Referral you make, • 30 days' annual leave*, • Booking and conducting property inspections, • Negotiating tenancy extensions and/or renewals, • Co-ordinating with contractors, to manage maintenance and/or repair issues at properties, • Deposit returns, • Resolving rental arrears, • Processing eviction requests, • Ensuring properties meet all regulatory health and safety standards, • Building and maintaining strong relationships with landlords and tenants, • Managing complaints, • Minimum 1+ years' previous experience in a Property Manager role, • Outstanding customer service, • Good telephone manner, • You must hold a valid Full UK Driving Licence, • If you hold an automatic-only driving licence, you may not receive a company car immediately. As such, you are required to have full access to your own vehicle that can be used for work purposes until such time as a company car is provided to you (no car allowance provided whilst using your own vehicle), • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website

We are looking for a dynamic, driven, and customer-focused individual to join us as a Sales Adviser. This role is focused on canvassing and prospecting for new business and is perfect for someone passionate about sales. As a Sales Adviser, you will play a key role in driving new business opportunities, increasing market share, and representing our Estate Agency business in your local area. Be part of a supportive, ambitious, and high-performing team dedicated to your success and career progression. If you have a passion for sales, property, and delivering outstanding customer service, this is the perfect opportunity to grow and thrive in the property industry. As a Sales Adviser at haart Estate Agents in Westcliff-On-Sea, you will receive: • £25000 basic salary, • Complete on target earnings of £42000 per year, • Additional commission scheme, • Access to company-wide incentive programmes., • 30 days annual leave (includes bank holidays*), • Enrolment at the Spicerhaart Learning & Development Centre, • Continued training as you grow and develop within your role, • Career progression opportunities, • Employee Assistance Programme (24/7 access to our confidential helpline), • Eye care*, • Employee Referral Bonus, • Company Pension Scheme, • Personal ‘Talk Time’ with our CEOs, • Opportunity to earn a place in the CEO Exclusive Achievers Club, • Purpose-built training location, • Industry-leading training delivered through one-to-one and group sessions, • Day-to-day learning led by our industry experts, • Fully-paid hotel stay for the duration of your training at our Learning & Development Centre in Colchester, depending on travel time and distance, • Ensuring that your daily/weekly/monthly business targets are always met., • You will be the custodian of the Spicerhaart Ways for Valuation generation activities within the branch operation., • Proactively communicate with all Valuation opportunities contained within our ROSIE software system through high levels of outbound call volumes ensuring that we are always keeping in touch., • Ensuring that all call out campaigns targeted at properties for sale are fulfilled and that the ROSIE operating standards are maintained., • Attend the Morning Meeting prepared with updates on the week’s valuation pipeline., • Lead as the Canvassing Champion, implementing a structured door-knocking and zonal canvassing strategy in accordance with the Spicerhaart Way, tracking new listings, withdrawn properties, and opportunities to generate leads. Ensure that ROSIE is utilised appropriately to manage market leads effectively so that no lead is lost., • Proactively engage in daily 1:1 meetings with your line manager to identify coaching and business development opportunities., • Ensuring that all portal opportunities driven through Rightmove Opportunity Manager and On The Market Valuation Manager are effectively managed on a daily basis., • Managing and responding to intranet leads daily., • Using ROSIE appropriately to ensure that all Local Owner to Sell (LOTS) customers are communicated with frequently with relevant discussion always looking to close down the Valuation opportunity., • Generate referral business through first class customer engagement., • Engage in local canvassing and prospecting activities in line with company processes, including social media, door knocking, telephone prospecting, and leaflet distribution. Be responsible for building your own personal brand through frequent social media and video usage., • Take inbound calls ensuring that applicant registration is fulfilled in line with company training and that all opportunities for Valuations, viewings and Financial Services are identified and closed., • Passion, • Ambition, • Drive, • Strong work ethic, • Positive mindset, • Professional, • Good communicator, • People skills, • Customer-focused To be eligible to apply for this role, you will need: • Full, clean UK driving licence., • Access to your own vehicle, which must be in good condition., • Ability to work both independently and within a team., • Basic IT proficiency and a keen eye for detail., • Legal entitlement to live and work in the UK as per the Immigration, Asylum, and Nationality Act 2006., • Evidence of right to work in the UK, such as:, • Passport, or, • Birth Certificate. At some point(s) in your application process, you will be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. Please note : If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Are you a driven and experienced lettings professional ready to take the next exciting step in your career? At haart Wimbledon, we are on the lookout for an ambitious Assistant Branch Manager to help lead our dynamic team and shape the future of our branch.This is more than just a job — it’s a chance to make your mark in one of the most vibrant property markets in London. You will play a pivotal role in driving performance, building client relationships, and supporting the Branch Manager in achieving outstanding results. With haart’s award-winning training, clear career progression, and an energetic team behind you, success is in your hands. Benefits of being an Assistant Branch Manager at haart Estate Agents in Wimbledon: • £40,000 OTE, • Uncapped commisson, • A guaratneed commisson for two months whilst you build your pipeline, • A company car, • 30 days annual leave (includes bank holidays*), • Continued training as you grow and develop within your role, • Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership, • Employee Assistance Programme (24/7 access to our confidential helpline), • Eye care, • Employee Referral Bonus, • Company Pension Scheme, • Personal ‘Talk Time’ with our CEOs, • Opportunity to earn a place in the CEO Exclusive Achievers Club, • Opportunity to earn a place on the plane for the Spicerhaart Annual Incentive Trip, • Liaising with prospective tenants and arranging property viewings in line with their needs, • Negotiating offers and agreeing new tenancies, • Marketing properties to tenants utilizing various marketing skills, • Developing and maintaining strong relationships with Landlords and Tenants, • Assisting the teams to successfully achieve KPI’s, • Providing support to your colleagues in your managers absence, • A focus on generating new and repeat business, • Canvassing the local area, • Ensuring properties adhere to health and safety standards, • Ensuring your colleagues and the business in risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of an Assistant Branch Manager in haart Wimbledon: • Full UK Driving Licence for a manual vehicle, • Works well with others to create a team spirit and an enjoyable working environment, • Experience leading others in a professional environment, • A reputation for delivering outstanding customer service, • Ability to work under own initiative, • Good telephone manner, • Strong IT skills (Basic Microsoft Packages), • Attention to detail, • An understanding of current legislation related to Residential Lettings The Finer Details: We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Are you passionate about property and people? Ready to kickstart or grow your career in lettings with a supportive and ambitious agency? We’re looking for a motivated Lettings Adviser to join our dynamic team at haart and help landlords and tenants find their perfect match. Be part of a supportive, ambitious, and high-performing team dedicated to your success and career progression. If you have a passion for property, and delivering outstanding customer service, this is the perfect opportunity to grow and thrive in the property industry. If you’re eager to build a rewarding career in lettings with a company that values your ambition and energy, apply today! As a Lettings Adviser at haart Estate Agents in Dulwich, you will receive: • £25000 basic salary, • £37000 On target earnings, • Additional commission scheme, • Access to company-wide incentive programmes., • 30 days annual leave (includes bank holidays*), • Enrolment at the Spicerhaart Learning & Development Centre, • Continued training as you grow and develop within your role, • Career progression opportunities, • Employee Assistance Programme (24/7 access to our confidential helpline), • Eye care*, • Employee Referral Bonus, • Company Pension Scheme, • Personal ‘Talk Time’ with our CEOs, • Opportunity to earn a place in the CEO Exclusive Achievers Club, • Purpose-built training location, • Industry-leading training delivered through one-to-one and group sessions, • Day-to-day learning led by our industry experts, • Fully-paid hotel stay for the duration of your training at our Learning & Development Centre in Colchester, depending on travel time and distance, • Ensuring that your daily/weekly/monthly business targets are always met., • Ensuring that all call out campaigns targeted at properties for let are fulfilled., • Attend the Morning Meeting prepared with updates on the week’s pipeline., • Lead as the Canvassing Champion, implementing a structured door-knocking and zonal canvassing strategy in accordance with the Spicerhaart Way., • Proactively engage in daily 1:1 meetings with your line manager to identify coaching and business development opportunities., • Managing and responding to intranet leads daily., • Generate referral business through first class customer engagement., • Engage in local canvassing and prospecting activities in line with company processes, including social media, door knocking, telephone prospecting, and leaflet distribution. Be responsible for building your own personal brand through frequent social media and video usage., • Take inbound calls ensuring that applicant registration is fulfilled in line with company training and that all opportunities are identified., • Passion, • Ambition, • Drive, • Strong work ethic, • Positive mindset, • Professional, • Good communicator, • People skills, • Customer-focused To be eligible to apply for this role, you will need: • Full, clean UK driving licence., • Access to your own vehicle, which must be in good condition., • Ability to work both independently and within a team., • Basic IT proficiency and a keen eye for detail., • Legal entitlement to live and work in the UK as per the Immigration, Asylum, and Nationality Act 2006., • Evidence of right to work in the UK, such as:, • Passport, or, • Birth Certificate. At some point(s) in your application process, you will be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. Please note : If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Join the U.K’s largest independent property services group as a Branch Manager, where no two days are the same, and where you can lead a team in delivering exceptional service to your clients. Benefits of being a Branch Manager • £60000 per year, complete on-target earnings, • £22000 to £25000 basic salary, dependent on experience, • Six months of supplementary payments to support you whilst you build your pipeline, • Uncapped commission scheme, • A Company Car, or a monthly Car Allowance, • Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification, • Career progression opportunities, • Our new company-wide Elevate incentive program, • Employee Assistance Programme A day in the life of a Branch Manager • Leading daily meetings with the Estate Agency team, • Coaching the team to achieve KPI’s, • Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings), • Encourage your teams development and progression, • Strong focus on generating new and repeat business, • Developing and maintaining strong relationships with venders and buyers, • Liaising with prospective buyers and arranging property viewings in line with their needs, • Negotiating offers and agreeing sales, • Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Manager • Full UK Driving Licence for a manual vehicle, • Minimum of 2 years’ experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher, • Works well with others to create a team spirit and an enjoyable working environment., • Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other, • The ability to create and action business plans relevant to your branch, • The ability to monitor and assess performance of local competitors, • A strong understanding of current legislation related to Estate Agency, • Ability to manage time sensitive and high volume workloads, • A reputation for delivering outstanding customer service, • Ability to work under own initiative, • Good telephone manner, • Strong IT skills (Basic Microsoft Packages), • Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

At haart Romford, we’re on the lookout for an ambitious and motivated Senior Lettings Negotiator to join our high-performing team and help us take our branch to the next level. This isn’t just another lettings job — it’s your opportunity to thrive in one of East London’s busiest and most competitive rental markets . You’ll be at the forefront of our lettings operation: conducting valuations, winning new instructions, negotiating deals, mentoring junior staff, and delivering an outstanding customer experience from start to finish. With industry leading training, clear routes to management, and a vibrant team environment, you’ll have everything you need to succeed — and be recognised for it. Benefits of being a Senior Lettings Negotiator at haart Estate Agents in Romford: indtlet • £40,000 OTE, • Uncapped commission, • A guaranteed commission for two months whilst you build your pipeline, • A company car (at Senior Negotiator level or higher*), • 30 days annual leave (includes bank holidays*), • Continued training as you grow and develop within your role, • Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership, • Employee Assistance Programme (24/7 access to our confidential helpline), • Eye care, • Employee Referral Bonus, • Company Pension Scheme, • Personal ‘Talk Time’ with our CEOs, • Opportunity to earn a place in the CEO Exclusive Achievers Club, • Opportunity to earn a place on the plane for the Spicerhaart Annual Incentive Trip, • Liaising with prospective tenants and arranging property viewings in line with their needs, • Negotiating offers and agreeing new tenancies, • Marketing properties to tenants utilizing various marketing skills, • Developing and maintaining strong relationships with Landlords and Tenants, • Assisting the teams to successfully achieve KPI’s, • Providing support to your colleagues in your managers absence, • A focus on generating new and repeat business, • Canvassing the local area, • Ensuring properties adhere to health and safety standards, • Ensuring your colleagues and the business in risk-averse and following the highest compliance standards for all regulatory bodies. Essential Skills of a Senior Lettings Negotiator in haart Romford: • Full UK Driving Licence for a manual vehicle, • Works well with others to create a team spirit and an enjoyable working environment, • Experience leading others in a professional environment, • A reputation for delivering outstanding customer service, • Ability to work under own initiative, • Good telephone manner, • Strong IT skills (Basic Microsoft Packages), • Attention to detail, • An understanding of current legislation related to Residential Lettings The Finer Details: We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: • Full UK Driving Licence, • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006), • Proof of Address, • National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:

Customer Service Advisor Customer Service Advisor (Surveys and Reviews) To support the Mortgage Services and Lettings businesses by carrying out telephone surveys at case activation and collating completion survey data. Carry out any other surveys as directed by the Customer Relations Manager/ Senior Customer Relations Adviser. Provide support and assistance to other team members and line management by undertaking any other duties as required in order to meet the aims and objectives of the Quality Assurance department and the business in general, and as directed by the Lead Customer Relations Advisor. Duties Include: • Contributing to Quarterly performance reviews and Weekly Team Meetings., • Sharing accurately produced MI from data for Customer Relations and Case Checking with the wider business., • Ensuring that completed surveys are accurately and promptly recorded on the business systems, with any required further correspondence appropriately referred on after completion of the call., • Confidentially complete telephone surveys with a sample of the Groups Mortgage Services and Lettings customers, in accordance with the Group’s methodology, and as directed by the Customer Relations Manager /Senior Customer Relations Adviser., • Ensuring customer feedback is accurately documented on all cases., • Where required, accurately log complaints onto OSCAR. Ensure update letters are issued to customers in accordance with OSCAR tasks. Process customer refunds and compensation payments., • Respond positively and act upon feedback received from Managers or Leads in order to maintain competence in the role in accordance with the team’s training & competency scheme., • Share process and procedure improvement ideas with Managers., • Promote a consistent, high quality, customer-focused approach to business processes, ensuring that you contribute to the Consumer Duty obligations, considering these obligations in all actions and decisions that are taken, and ensure this requirement is adhered to at all times., • Understanding other departments and how your role fits into these., • Maintain knowledge by taking and passing all annual testing., • Understand the Complaints Process., • Communicate professionally to internal and external customers, • Ability to organise, prioritise and handle varied and heavy workload, • Able to work and meet deadlines, • Confident on the phone, • Problem solver, • Highly numerate, • Computer literate, • Attention to details, • High level of accuracy Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. MS02803

Do you have experience in a phone-based customer service environment? Do you pride yourself on providing excellent customer service? Have you worked within the Financial Services Industry? If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge. Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London. We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately. You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle. As a Financial Services Specialist, your key responsibilities will include: • Delivering accurate and timely processing of mortgage administration activities, • Daily interactions with customers and third parties via telephone and in writing, • Managing your own workload efficiently and effectively in accordance with agreed policies and procedures, • Liaising effectively with clients, representing Pepper appropriately, • End-to-end servicing of mortgage/loans from completion through to redemption stage, • Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience Essential Skills • Can consistently deliver outstanding customer service, • Previous experience within a phone-based customer service environment., • Experience of working within the Financial Services Industry, • Confident telephone manner., • Excellent attention to detail., • Able to work to tight deadlines, • Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales, • Demonstrate the ability to form productive relationships at all levels, • Demonstrate strong English verbal and written communication skills, • Demonstrate self-reliance and motivation This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months. Benefits • Benchmarked salary of £29,000, • After Induction Training, Hybrid Working (2 days per week in office) is available., • Private Medical Insurance, • Salary Sacrifice Pension matched up to 8%, • 25 days Holiday plus Bank Holidays, • EAP, • Enhanced Maternity & Paternity, • Wellbeing & volunteering Days, • Eye Care Contribution, • Payroll Giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Your new company Established home builder working in partnership with community housing projects Your new role You will be part of a busy administration team working on building relationships, whilst updating all records.Excel - Customer Service with confident telephone manner - Dealing with queries

ZS/7912 Lettings Administrator Permanent role 9am-6pm £27-29k based on experience Ilford My client, a residential rental company, developing properties across the UK are currently recruiting for a switched on and experienced Lettings Administrator to join their site in Ilford. This role is to start immediately! This post plays an important role in the successful operations of the residence. The ideal candidate needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. As well as possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential and the right person needs to be enthusiastic, engaged and friendly with customers. The role entails: Assisting the Letting Manager with managing all direct lettings negotiations Contributing to weekly/monthly leasing targets & full occupancy by processing efficiently all leasing applications Managing lettings enquiries by telephone/email - register applicants and book viewings Managing electronic data and e-mails and ensure all clients files are updated Agreeing on new tenancy agreements and ensuring you meet compliance requirements Carrying out all reference checks and communicating with customers on regular basis to ensure they are always updated of any progress Drawing up necessary documents for new tenancies Arranging security deposit registrations Ensuring the product is always shown the best possible way Being always brand ambassador and embrace the company values and culture Assisting the marketing and PR team in all campaigns Assisting with events Have an in-depth understanding of the local marketplace thus gaining an advantage over our competitors Assisting with viewings Customer Service Communicate effectively and courteously, whether As you can see this is a varied and busy role for a busy site (they have just under 400 1 and 2 bed flats) To be considered for this role, you must possess: At least 2 years' experience in property letting or related business (student accommodation, commercial buildings, hotels) Strong sales skills and confidence in promoting a product Excellent customer service skills Demonstrable experience of effective communication both orally and in writing Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems Strong administration and organisation skills Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities To be considered for a possible interview, please apply now. Please also note, due to the high volume of applicants, only successful candidates will be contacted. Ritz Rec Emp Agy TPBN1_UKTJ

Job Title: Broker Account Manager. Telephone account managing a targeted panel of 60 - 100 regional insurance brokers. Grow existing broker accounts, through development and building relationships with business owners and their staff by providing outstanding customer service.

Our client, a specialist mortgage lender, is seeking a Telephone Account Manager. Duties of the Telephone Account Manager will include:. Mortgage industry background is essential (from a telephone sales, account management, or customer service p.

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: • Respond to agent and client enquiries via telephone and in writing to agreed service standards., • Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers., • Liaise with the Underwriters to ensure that non-standard and complex queries are managed and resolved to the satisfaction of our customers., • Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position., • Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders., • Maximise subrogation and cost containment wherever possible, • Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service., • Prepare and interpret performance analysis reports., • Conduct audits of Third-Party Administrators (TPAs)., • Support the delivery and analysis of customer satisfaction surveys., • Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services., • Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: • Strong working knowledge of travel, personal accident, loss of licence and funeral insurance products., • Experience working within a regulated environment, with a clear understanding of first line compliance responsibilities., • Familiarity with FCA Consumer Duty principles and their practical application in service delivery., • Highly articulate and confident when dealing with people at all levels – clients, brokers, customers, and regulators., • Empathetic, flexible, and assertive customer management skills, especially in sensitive areas such as funeral services., • Strong organisational skills with the ability to prioritise workload to tight deadlines while maintaining attention to detail., • Strong numeric, IT, and analytical skills., • Self-motivated and able to work effectively both independently and as part of a team., • Proficient in Microsoft Office applications and comfortable with web-based technologies. By submitting your CV you confirm that you are agreeing to the ___ of Nexus Underwriting and consenting to Nexus Underwriting processing and holding your personal details.

To support the smooth running of the service delivery team ensuring all members of that team have the general administrative support required. The post holder will also provide rota/admin duties across other parts of the business as the need dictates. The Rota & On-boarding Administrator will work closely with the Rota & On-boarding Co-Ordinator and Rota & On-boarding Manager to ensure all clinical staff working in the services are compliant and that all administrative support functions are carried out in a timely manner. Working Relationships: • CEO, • Rota & On-boarding Manager (ROM) (Line Manager), • Rota & On-boarding Co-ordinator (ROC), • All Directors across the business, • Current and potential customers, • Patients and ‘service users’, • External partners and service providers SELDOC’s purpose is to deliver local healthcare you can trust. We will develop and grow our business as SELDOC Healthcare by: • Extending the reach of our current service proposition, • Entering new markets with alternative products and services which leverage our brand, and, • Exploiting the potential which emanates from our unique mix of clinical, operational, and commercial expertise. Our strategy requires us to maximise the impact of our current services, to strengthen current and new relationships with customers and to diversify effectively into new customer propositions. We are patient-focused, compassionate, adaptable, empowering and competent. Whilst we will retain our reputation for services which are clinically led and safe, we are ‘thinking big’ in terms of our clinical and commercial aspirations. Job duties and responsibilities Specifically, the Rota and Onboarding Administrator will: • Work with the on-boarding and rota team to provide adequate cover to ensure the safe delivery of services., • Onboarding – administering all pre-employed documentation including DBS, referencing in a timely manner., • Answer onboarding telephone calls and queries, • To accurately maintain People-related data and personnel files, ensuring confidentiality, • Actively engage with new clinicians and proactively encourage effective and efficient completion of on-boarding stage, • Schedule and oversee training sessions for all new clinicians, • Correctly set up profiles and issue logins relevant to new clinician roles, • Responsible for ensuring all new clinicians are given access to relevant system, including payroll and have been provided all mandatory items for their first session in service., • Work closely with ROC and ROM to continuously review the end to end on-boarding process to ensure best experience to new clinicians at all times., • Support the onboarding of new Registrars., • Provide support to the team and the ROM, ROC as required., • Sort and distribute mail and faxes to appropriate staff members., • Clearing applications of new clinicians for the service to function effectively, • Preparation and management of PLTs., • Implementation of TeamNet; Rota Master and Adastra software, • Preparation of reports such as on-boarding; compliance information, etc., • Support with of Clinical compliance as and when required, • Carry out DBS checks for new and current employees., • Attend meetings as required., • Provide resilience to the rota team should anyone be off for a protracted period of time due to sickness or approved leave., • Monitor and take appropriate action on relevant mailboxes.

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a Planner, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of latest updates. You will be required to make contact via email and telephone on a daily basis. To be responsible for all Planning, administrative and customer liaison requirements for their assigned Project. Ensuring Total Mobile is always up to date and all data inputted is accurate to enable accurate reporting. • To log all new jobs onto Total Mobile., • Resident contact to arrange Validation Surveys and Post Inspection Surveys., • Allocating relevant job codes to Site Managers for Validation and Post Inspection surveys., • Responding to Client queries regarding access to properties., • Generate letters to Residents at various points of the job workflow., • Monitor shared inbox if applicable to ensure targeted levels on emails requiring action are met., • Provide Admin support to the Disrepairs Team,, • Raise purchase orders as instructed., • Attend Client meetings as requested. Qualifications • Relevant Admin qualification or proven experience, • Experience within a similar role, • Strong experience of working within a fast moving environment delivering a high quality and robust delivery service, • Experience of working within a customer facing environment, • Proficient in the use of Microsoft office applications (outlook; excel and word), • Able to demonstrate an awareness and understanding of equality issues Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure. How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

HR Service Centre Advisor – Cases - Dutch Speaking Role profile This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates. Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay slip queries receiving high volume of calls on pay day. You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard. Key Responsibilities Service Delivery • Act as first point of contact for HR and payroll and deliver an advisory service for our Dutch and UK associates., • Log and manage cases in the HR case management system, • Complete system-based HR transactions against Service Level Agreements, • Help, support and resolve all queries from emails, face to face or telephone calls, • Provide consistent and expert advice in line with HR policies and country legislation, • Support with all sickness queries, • Create and issue contracts and letters as and when required, • Ensure audit compliance is met with any transaction you process, • Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs, • Manage and maintain accuracy in all your correspondence, • Ensure you remain up to date with HRSC processes and procedures, • Identify opportunities for process improvement and make the process improvement manager aware of any issues, • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support, • Support with upskilling of new team members, • Understand payroll process and answer FAQ, • Creating, signing and terminating Employment Contracts, • Creating, signing additional documents for Employees Key responsibilities • Support other areas of the HRSC with calls and emails in peak periods, • Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes, • Ensure the materials used to support the processes are up to date, • Attend Training and upskill sessions delivered by the HRSC Manager, • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems Key Skills, Knowledge & Experience • Fluent Dutch – Written and Verbal, • Able to work to tight deadlines, • Accuracy is critical in this role, • Attention to detail is essential, • Ability to work accurately under pressure while maintaining high customer service standards, • Excellent communication skills both written and oral, • Excellent IT skills with knowledge of Word and Excel, • Positive and confident approach, • Ability to assess and judge when a transaction is more complex and requires additional support, • Ability to spot patterns and identify where there is an opportunity for improvement, • HR Professional education or qualification is ideal, • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

Senior/ Lead Product Manager Insurance expereince Policy Admin and Broking Systems My client is a leading insurance broker distinguished by its 'white glove' service model, delivering premium, personalised insurance advisory services through its branch network and telephone channels. They are seeking a Senior Product Manager to lead the transformation project and focus on customer and sales advisor needs to prioritise feature and functionality roadmaps to drive business growth. Key Responsibilities • Work closely with teams across the organisation to understand business performance, set product and technology strategy and drive business growth. Product in our context is defined as the both the end to end internal systems across a sales advisors workflow, policy admin and broking systems, and the experience the customer receives across apps, voice and other channels., • Partner with enterprise architect and other technology SMES as they define the architecture blueprint. Define the goals, business capabilities and ensure the roadmap aligned to business and financial goals to drive growth, • Understand local customer and market needs to drive roadmap and GTM strategy by being the voice of the customer, • Plan and implement the architectural roadmap and tech backlog to improve the customer and sales advisor experience, • Assess the customer and sales advisor experience in identifying requirements that will be translated into the streamlined backlog for software delivery, • Voice of the advisor: Translates advisor pain-points into tech delivery to ensure seamless workflow for advisors across the branches, • Lead workstreams to include analytics, customer discovery, market analysis and competitive benchmarking to drive data driven decisions on features, functionality and sales plans, • Knowledge and strong experience in the multi-channel digital experience space, • Extensive experience in a product management role, • Experience of product and software engineering practices and software development, • Experience in defining and delivering software platforms and features on consumer facing products across operating systems and applications, • Extensive experience working cross functionally with Engineering, UX/UI, sales, finance and other stakeholders

Sales Manager We are looking for a Sales Manager to join our team on site in the sales and marketing suite at at our brand new Audley Site, Headley Court this Autumn. The new retirement village will safeguard the future of the Grade II listed historic mansion house and restore the extensive landscaped grounds, which will be made available for the local community to enjoy for the first time in its history. We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it. The planned new luxury retirement village near Leatherhead will include 112 apartments, the Audley Club health and wellbeing suite, and a restaurant. Role Purpose Reporting into the Regional Sales Director, this role is responsible for the sales team’s performance and has the overall responsibility for achieving the sales targets for that village. Principal Accountabilities and Responsibilities: • Managing leads and distributing across the team – ensuring all telephone, online and walk-in enquiries are followed up and appointments are scheduled in the CRM, • Conduct regular 1:1 selling skills assessments with the Sales Consultants in a supportive/continuous improvement approach which feeds through to a Coaching and Development plan for each team member. Updating Clear Review with feedback and objectives, • Completes regular planning sessions with their Regional Sales Manager to advance the pipeline, • Effectively build the value in the brand maximizing overall revenue opportunity, • Identifying areas of opportunity aligned with the sales process, • Effective objection handling skills and creative follow up, • Advance the database through regular planning sessions with the Regional Sales Director and Sales Consultant to advance each sales opportunity through the sales process, • Creating and organising sales events aligned with database opportunities, • Continue to innovate, develop services and generate new ideas, • Demonstrates belief and passion in the Audley brand and product, • Presenting the Audley brand to all customers in an informed manner, providing information which is fully documented, • Ensures all activity/conversations/discussions are documented in CRM for compliance and proof of transparency, • Develop a culture of delivering an exceptional service to clients, ensuring all commitments are met and expectations are exceeded, • Ensuring each sale is achieved through integrity, transparency and involve the care team where appropriate to avoid post-move in challenges, • Building and maintaining relationships with other departments and key stakeholders across the village, • Keeping in constant contact with purchasers and solicitors throughout the sales process to ensure timely exchange and completion to minimise cancellations, • Providing regular reports on volume and timelines of enquiries, • Contribute to the wider team sales tactical plan requirements, • Experience in a sales management within a consultative, high value arena with a proven track record of achieving personal and team targets, • Proven experience of excelling in a target driven, customer facing environment, • Experience in coaching, leading and developing teams to deliver results, • Able to demonstrate resilience, self-motivation and negotiation skills, • Able to adapt approach and communication style depending on audience in order in influence effectively, • Demonstrate a high level of empathy with a proven track record of building customer relationships over a long sales process and delivering a high level of service, • To capture and reflect the organisation values and behaviours Working with Audley is a long-term career prospect, because we develop our sites in phases, and resell apartments when they become available. We'll help you develop, too, with sales training throughout your career, including a management development programme. What’s more, there are wider opportunities throughout the Audley Group, including with our sister brand, Mayfield Villages. • Competitive salary, • Incentive plans, • Commission Scheme, • Membership to our employee discount portal with access to discounts at all major retailers., • Membership to our Healthcare cash plan scheme, • Pension Scheme, • 25 days holiday plus 8 Bank Holidays, • Saturday working on a rota basis (typically 1 in 3) AV_CHP

Are you passionate about delivering marketing learning practices to businesses? Our client is looking for a Graduate Learning Delivery Executive to join their team. It is a hybrid role (3 days in the office a week) based in Zone 1. About the Company: Our client is a UK-based trade association for the marketing industry. Founded in 1992, the they are dedicated to promoting best practices in data-driven marketing and helping businesses use data and technology to deliver effective marketing campaigns. They have a customer-focused approach by empowering brands to responsibly create more value to their customers. The company offers a range of services to its members, including networking opportunities, industry events, research and insights, training courses, and a code of practice that sets out the standards for ethical marketing. The organisation also operates a number of councils and committees, which focus on specific areas of marketing, such as email marketing, mobile marketing, and social media. Join this company on their mission to set the standards of the UKs data and marketing community via a supportive classroom-to-boardroom approach. The opportunity: Were looking for a highly organised, people-centric professional with a passion for supporting learning and development to join our Learning team. Youll play a vital role in delivering exceptional learning experiences and supporting professional growth. The role is part of the clients Learning Delivery team, coordinating the delivery their industry leading masterclasses and qualifications. You will also be responsible for managing their individual professional membership product enabling marketers to continuously upskill and stay ahead in a marketing industry that is rapidly evolving. Youll act as the first point of contact for learners and professional members, managing inboxes and resolving queries efficiently and professionally. Support the coordination and delivery of learning programmes from booking tutors and guest speakers to managing course materials and delegate communications. Ensuring the smooth running of both virtual classrooms and face-to-face training sessions and providing an outstanding experience for all participants is key to the role. Besides the internal team youll get to work alongside the brilliant marketing professionals that deliver their learning. What were looking for: This requires someone with excellent organisational skills and attention to detail. You will be able to communicate professionally with learners, tutors and clients both face to face, by email and telephone. Experience in coordinating events or learning programmes and using tools to support virtual learning environments is desirable but not essential. Previous experience in a customer service would be helpful, but a desire to deliver a great service is vital. You should be flexible, eager to learn, and be a strong team player with a collaborative and helpful mindset. This is a busy team and you will need to manage priorities to tight deadlines. Job Purpose: As a Learning Operations Executive, you will report to the Learning Operations Manager and work as part of the Learning Operations team. You will coordinate the delivery and administration of masterclasses, qualifications and professional membership Role & Responsibilities Promote the company values by adopting consistently high standards of professionalism Contribute to an inspiring team environment through efficient and effective team communication, attending frequent team and one-to-one meetings and taking part in regular reviews that evaluate learning and development needs Follow, maintain and contribute to the standardisation of processes and procedures to support the learning programmes Assist in the implementation, continued improvement, and delivery of masterclasses qualifications and professional membership Cross collaborating with internal and external stakeholders to assist with the marketing and promotion of our courses Maintain accuracy of learner and professional member records. Including facilitating enrolment and renewal of professional members Be the first port of call for learners and professional members managing customer facing inboxes and handling queries promptly Collating, reporting and analysing student feedback from courses Support with booking tutors and guest speakers Co-ordinate preparations for delivery of Learning Programmes; liaising with tutors, preparing course materials, managing delegates etc. Running on the day virtual classroom platforms and face to face training rooms to ensure both environments are fit for purpose and provide the best quality experience for delegates Work with the Learning Operations team to monitor the standards of delivery to delegates across Learning Programmes Support on accurate co-ordination and maintenance of continual assessments, group projects and final examinations Execute project work where needed Conduct general administration activities: answering calls, raising invoices and POs, payment chasing etc. Key Skills & Experience: Strong and diplomatic communication skills Adaptable and flexible Genuine team player with a willingness to participate A collaborative and people-centric working style Highly organised and able to multi-task to ensure events are delivered within time and project scope Ability to forward plan and meet tight deadlines Numerate and able to work with data to provide meaningful analysis and reports Methodical with a keen eye for detail Friendly and approachable Genuine willingness to learn and take ownership and responsibility Genuine willingness to want to be helpful A collaborative and people-centric working style TPBN1_UKTJ

Background in mortgages or financial services (telephone sales, account management, or customer service).