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The Best LGV job you will ever do! At Ocado Logistics it’s our mission to change the way the world shops for groceries and it all starts with our LGV drivers. Using our state of the art fleet – some powered by natural gas for specific routes and fitted with extra safety technology - our drivers take to the road to deliver and collect products to and from a variety of locations across the UK. Our larger warehouses (which we call CFC’s – Customer Fulfilment centres) are cutting edge, and vast (our largest is 573,000sq ft – that’s big enough to accommodate 7 Wembley football pitches!) and our LGV Drivers play a crucial role collecting shopping and distributing it across our smaller regional warehouse sites, for onward delivery to customers. We make a big point that we don’t offer multi drops so there’s no hidden lanes! Our LGV Drivers are our unsung heroes and whilst most of us are sleeping they are distributing our products to ensure it's there as and when we need it.You will be required to work within a flexible shift pattern consisting of nights, late, and early shifts, including weekends. You have the option to work 32 hours over 4 days or 40 hours over 5 days. Our routes are assigned up to 12.5 hours per day; as such, you will regularly be expected to carry out additional hours as and when needed. This role is based at our Dordon site, Danny Morson Way, Dordon B78 1SE. What do you get in return? In return, we pride ourselves on offering a safe working environment that goes without saying and perks and benefits that you can tailor to suit you and your lifestyle, including: • Employer-funded private medical insurance after 12 months of service, • Paid Digital Tachograph card renewal, • Paid Driver Medical in line with licence requirements- through our approved supplier, • We will provide your ongoing periodic CPC training during your career, • Up to 7% matched pension contributions after three months of service, • High street shopping and restaurant discounts including 15% off Ocado.com And if you suddenly decide being a driver isn’t for you, there’s also plenty of opportunity for progression, as 87% of our salaried roles are filled internally. So what do we need from you? A passion for driving and all things trucks and lorries, along with the following driving licence requirements: • A category C+E driving licence, • A maximum of 6 penalty points, • No driving disqualifications in the past 10 years, • Desirable to have a minimum of 6 months experience It also is a prerequisite that you are a safe and competent driver with the ability to be flexible on your shift length on a daily basis. As our new state of the art fleet are our pride and joy and we need to know they are in safe hands. How to apply; • Fill in our online application - there is no CV required!, • Our friendly team will conduct a telephone interview, • You will complete a Right to Work Checks, • A face-to-face interview and an interview drive will then take place with a driving assessor., • Following this, we will ensure you are happy with the role and understand the shift patterns before any offers are made Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Pay rates: Basic hourly: £18.42 Evening premium (18:00-06:00): £1.90 Sunday Premium: £1.66 Sunday Evening Premium (18:00-06:00): £3.75 Overtime Day shift rate: £23.02 Overtime evening (18:00-06:00) rate: £25.40 About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud to be a diverse employer, prioritising inclusivity and equal opportunities for all individuals. We are also proud to say we are an Armed Forces Covenant employer - providing support and opportunities for veterans, reservists, and their families. We recognise the unique skills, experiences, and qualities they bring to our workforce, and we strive to create an inclusive and supportive environment for all. Whatever your background or story, you’ll find a home at Ocado Logistics.

JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented.

Plug into Fujitsu—your next role is just a click away Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract Start Date: ASAP - 6-month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off Monday - Friday: 9am - 5pm during training The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way. You don’t need to tick every box, we value potential, people looking for a career change, transferable skills, and a willingness to learn. What You’ll Be Doing • Act as the first point of contact for WAN-related incidents and alerts, • Perform triage, basic configuration, and 1st line troubleshooting, • Monitor and maintain global network infrastructure, • Reviewing and understanding network topology diagrams, • Conduct impact assessments and provide detailed feedback to customers, • Support the 1st Line shift team with day-to-day operations, • Manage PKI certificate renewals Essential skills and behaviours: • Strong attention to detail and an organised approach to work, • Good communication skills, with the ability to explain information clearly, • A proactive, positive, and collaborative mindset, • Comfortable working in a fast-paced environment, • Process orientated Helpful but not essential: • Awareness of routers and switches, • Understanding of network designs and topologies, • Experience with IT and the Change process, • CCNA certification (or working towards it), • ITIL fundamentals Career development This role offers a genuine pathway into broader 1st Line Network Support and beyond. You’ll gain hands-on exposure to real-world network environments, supported by experienced colleagues, with opportunities to learn, grow, and progress your career over time. Crossover Skills You might already work in IT, or you might be looking for a career change. Skills from the following roles (or similar) can transfer well into this position: • Network Change Coordinator or Planner, • Junior Network Engineer / Network Technician, • Service Delivery or Service Management Analyst, • Service Desk Analyst, • Incident Analyst, • Network or IT Field Engineer, • 1st Line NOC Analyst / Engineer Where to Apply Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.

We are seeking an experienced 3rd Line Support Engineer to join a growing Managed Services team. This is a senior technical role where you will act as the final escalation point for complex technical issues, delivering expert troubleshooting, root cause analysis, and long-term solutions across a diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing to service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: • Act as the technical escalation point for 1st and 2nd Line Support Engineers, • Take ownership of complex incidents and problems through to resolution, • Provide advanced support via ticketing systems, telephone, email, and remote access tools, • Perform in-depth troubleshooting across infrastructure, cloud, and end-user computing environments, • Conduct root cause analysis and implement permanent solutions, • Manage and prioritise multiple technical issues while adhering to SLAs, • Monitor and respond to alerts generated by remote monitoring and management tools, • Maintain accurate technical documentation, knowledge base articles, and customer records, • Identify opportunities to reduce recurring incidents and improve service delivery, • Support continuous improvement initiatives across processes, tools, and technical standards, • Communicate effectively with customers, translating technical concepts into clear business language, • Mentor and support junior members of the technical team Essential: • Proven experience in a Senior Support Engineer or 3rd Line Support role, • Strong knowledge of Windows Desktop and Windows Server operating systems, • Microsoft 365 administration including Exchange Online, Intune, and Entra ID (Azure AD), • Active Directory, Group Policy, and core Microsoft infrastructure services, • Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and VPN technologies, • Experience with firewalls, switches, and network infrastructure devices, • Virtualisation technologies such as VMware, Hyper-V, or similar, • Microsoft Azure administration, including Azure Virtual Desktop (AVD/WVD), • Citrix environments and troubleshooting Desirable: • Experience with cybersecurity tools and security-focused troubleshooting, • Scripting, automation, or Infrastructure as Code exposure, • Previous mentoring or coaching experience Benefits: • Starting annual leave entitlement of 25 days, increasing with service up to 28 days, • Private medical insurance, • Discounted healthcare plans, • Virtual GP access, • Employee Assistance Programme, • Eye care scheme, • Health and wellbeing support programmes, • Dedicated wellbeing resources and support, • Ongoing training and professional development opportunities, • Career progression within a growing technology organisation Please feel free to apply if you meet the criteria.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍UK Remote | 💰£28,050 - £34,000 + | ✨ ⭐Our Vulnerability, Inclusion, Accessibility & Bereavement team We’re looking for people with strong Vulnerable Customer experience to join our amazing 'Life Events' team. Who will be offering support to third parties and next of kin, handling the bereavements of Monzo customers and supporting those looking to set up formal or informal third party access. We are looking for a person with previous experience in Bereavements processes in financial services, with excellent communication skills to support people going through grief, and an ability to work with people of all levels and backgrounds. This can often be an emotionally challenging role, and you will need to show flexibility, resilience, and empathy in order to meet the needs of our customers. 🔑You’ll play a key role as you; • Communicate directly with next of kin and third parties following the disclosure of a bereavement, disclosure of a terminal illness, via email, chat and calls., • Manage bereavements and third party access cases; Taking ownership by supporting our customers with formal and informal third party access such as Power of Attorney., • Support our customers who are currently in custody/incarcerated., • Deal with internal escalations and work closely with other domains in customer operations., • Communicate with the leadership team to share opportunities, identify risks and concerns and provide feedback that aims to proactively improve the support we offer to our customers., • Meet targets while receiving and providing continuous feedback. 🤩 We’d love to hear from you if; • You have previous experience supporting customers dealing with grief. Bereavements or major/significant life events experience is essential., • You should be able to demonstrate a strong track record of working with vulnerable customers or possess a robust understanding of bereavement support within the financial sector., • You have experience in managing probate-related disclosures and enquiries, • You’re an excellent communicator talking on the telephone The ability to take and make calls is an essential requirement for this role. 🙌What’s in it for you 💰£28,050 - £34,000 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 3 key steps • Application question review, • A 30 minute call with our recruiter, • A Role Specific Interview with two of our Team Managers (1 hour) Our average process takes around 2 weeks but we will always work around your availability. 🧭 Logistics This role will be fully remote in the UK (You must be permanently based in the UK for this role). The start date for this role will be Monday 10th November 2025. Training will be Monday to Friday 09:00-17:30 for 10 weeks and this will be carried out remotely (please note that holidays and appointments are not allowed during the first 5 weeks) Shifts will be Monday to Friday between 8am - 8pm inc bank holidays (37.5 hours) #LI-REMOTE/CB Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Consultant, you will manage workstreams on consulting projects for Veeva customers – planning, organizing, and tracking all aspects of delivery in that workstream. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers (through face-to-face discussions, workshops, email, etc.) to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • Lead a workstream(s) in a project engagement: planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet specific project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a primary client contact for operational project questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of Associate Consultants in your workstream, • Support and mentor Associates in developing skills and professional capabilities, • Build trusted relationships with client stakeholders, • Bring to your clients a good level of Industry/ market/ functional insight, • Input into business development opportunities and proposals, • Help develop and disseminate thought leadership Requirements • Bachelor's degree and excellent academic record, • 2+ years of consulting experience, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with deeper expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics and brand strategy, • Good understanding of commercial/marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Skilled in facilitating collaboration amongst team members, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and ability to influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in multiple European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

About the Role We are looking for an enthusiastic and motivated Entry-Level Business Development & Webinar Coordinator to join our growing team. This is an office-based position focused on building relationships with recruitment agencies and encouraging them to attend our industry webinars and events. This role is ideal for someone looking to start a career in sales, business development, recruitment support, or marketing. Full training will be provided. Key Responsibilities Research and identify recruitment agencies across the UK. Build and maintain a database of recruitment agency contacts. Make outbound telephone calls to recruitment agencies to introduce our services and upcoming webinars. Send follow-up emails and webinar invitations. Confirm webinar attendance and maintain attendance records. Update CRM and database systems accurately. Record call outcomes and maintain detailed notes. Work with the marketing team to support webinar campaigns. Generate new leads and identify potential business opportunities. Assist with general administrative duties related to sales and marketing activities. Meet weekly targets for calls made, contacts created, and webinar registrations. Skills & Experience Essential Confident and professional telephone manner. Good communication and interpersonal skills. Strong organisational skills and attention to detail. Basic knowledge of Microsoft Office, including Word, Excel and Outlook. Positive attitude and willingness to learn. Ability to work independently and as part of a team. Desirable Previous customer service, telesales, administration, or recruitment experience. Experience using CRM systems. Interest in sales, recruitment, marketing, or business development. Personal Attributes Self-motivated and proactive. Comfortable speaking with new people over the telephone. Professional and reliable. Goal-oriented with a positive attitude. Able to work in a fast-paced office environment. What We Offer Full training and ongoing support. Opportunity to develop a career in sales, recruitment, and business development. Friendly and supportive office environment. Potential for career progression based on performance. Exposure to recruitment, payroll, and business services sectors

We are recruiting for an experienced Sales Administrator to join an established manufacturing company based in Tyseley, Birmingham.\nThis is a busy office-based role supporting the sales function, processing customer enquiries, and ensuring orders and administration run smoothly.\nWhat You’ll Do\n Handle inbound customer calls and emails\n Process quotations, orders, and customer enquiries\n Support the sales team with administration and order management\n Liaise with customers regarding orders, delivery updates, and queries\n Maintain accurate records and update internal systems\n Deliver excellent customer service and help keep the office running efficiently\nWhat You Need\n Previous sale administration experience within a manufacturing or engineering company\n Strong telephone manner and communication skills\n Good organisational skills and attention to detail\n Basic IT skills and confidence using office systems\n Ability to work in a fast-paced office environment\nWhat You Get\n A busy and supportive working environment\n Opportunity to develop and progress within the company\n Long-term permanent position with an established manufacturer\nHours\nEither 8:00am to 4:00pm or 9:00am to 5:00pm, Monday to Friday.\nThis is an office-based permanent position and is available for an immediate start

Bespoke Jeweller – Crafting Your Forever\nLOCATION: Jewellery Quarter, Birmingham\nEnterprisingly our client recognised a trading niche that deserved a higher profile within Birmingham’s Historic Jeweller Quarter.\nThis has presented the opportunity for their clientele to embrace bespoke jewellery design creating a future jewellery wear vision that matches their personally held aspiration.\nThe company provides the expertise to create & craft beautiful diamond engagement and wedding rings within a boutique environment that can accentuate each customers purchasing experience.\nEach precious item designed & then approved for manufacturer is then crafted in-house by the companies own jeweller resulting in customer jewellery ownership dreams being happily fulfilled.\nJob Role:\n \n Important to repeatedly deliver best customer service/purchasing experience.\n \n Ever able to helpfully engage with clientele in person, online or by telephone.\n \n Always show an eagerness to present, promote and sell jewellery and watches to their customers.\n \n Be able to organise repairs, as well as preparing and gaining sign off for quoted for works.\n * \n Utilise your initiative to search deep into the businesses inventory and if called for, the wider marketplace should a specific item not immediately be available.\nRequirements:\nApplicants should have a strong background in sales and have finely tuned customer service experience in a retail setting.\nIt goes without saying that you must possess excellent selling skills, be a fluent and listening communicator with sound negation techniques.\nYou will need to be charismatic, dynamic, organised, and able to operate in an efficient and productive way.\nAny specific Jewellery Industry qualification would be advantageous and further underline your long- held passion for our clients sourcing and selling speciality. Further training within their speciality can if necessary be provided.\nApplications will be welcomed and happily reviewed here by Jolyon so please forward your CV across today

Customer Service Specialist\nBirmingham central (hybrid after probation)\nC £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below)\nWorking Hours: 8:30 - 5.00\nAre you passionate about delivering world-class customer service while navigating the fast-paced world of logistics?\nWe’re looking for an experienced Customer Service professional who can provide exceptional support to valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred.\nWorking in this role, you will be:\n Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service.\n Being responsible for the order management, including placing orders and providing accurate pricing and quotes.\n Working closely with the external Sales team, international factories and supply chain contacts.\nWe are seeking outstanding candidates who can demonstrate:\n Proven experience in Customer Service and sales order processing, with exceptional communication skills both verbally and written\n Someone who enjoys working in a fast paced environment, with a confident telephone manner, who enjoys building relationships both internally and with Clients.\n Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.\nIt’s a fabulous company and you will be rewarded with an excellent Benefits package including:\n10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.\nThere is potential for hybrid working after initial training period of minimum of 3 months.\nIf you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.\nThe team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.\nYour application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.\nYou will be contacted by Plum Personnel within 48-hours of your job application if you are selected.\nIf you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.\nIf you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly

Customer Service & Retention Advisor\n\nAbout the Business\n\nWe are an established and growing consumer brand with a strong reputation within our sector and an award-winning workplace culture. We are passionate about creating exceptional experiences for both our customers and employees. \nOur values are centred around Authenticity, Collaboration, Responsibility, and Entrepreneurial thinking. We are committed to creating an inclusive environment where individuals from all backgrounds can thrive and bring their true selves to work.\n\nMain Purpose of the Role\n\nAs a Customer Service & Retention Advisor, you will provide exceptional customer service while supporting customer retention initiatives and delivering an outstanding customer experience.\n\nRole Requirements\n\nDeliver friendly and efficient customer service across inbound and outbound channels, including email, telephone, social media and live chat.\nRespond promptly and professionally to customer reviews on public platforms.\nComplete additional operational tasks on a rota basis to support team requirements.\nWork towards individual and team KPIs, including customer retention targets, while maintaining a high level of accuracy and efficiency.\nEffectively prioritise workload to ensure urgent customer requests are addressed promptly.\nAccurately maintain customer information in line with GDPR requirements.\nTake ownership of customer issues and complaints, delivering positive resolutions within agreed timescales.\nManage payment disputes, returns and refunds in accordance with company procedures.\nUtilise retention tools and processes to reduce cancellations and improve customer retention.\nFollow all established processes and procedures to ensure consistently high standards of customer service.\nMaintain excellent product and business knowledge to provide accurate guidance and support.\nTake ownership of personal development through feedback, training and continuous learning.\nKeep up to date with products, campaigns and promotional activity.\nShare customer, product and competitor feedback with management to support continuous improvement initiatives.\nComplete all mandatory training, including health and safety requirements.\nContribute positively to team culture and recognition initiatives.\nDemonstrate company values in all aspects of the role.\n\nQualifications & Experience\n\n2-3 years' experience within a customer-focused role.\n2+ years' experience using Microsoft Office and/or Google Workspace.\nPrevious customer retention experience is essential.\nBasic to intermediate computer skills.\nStrong written and verbal communication skills.\nExcellent spoken and written English.\nProfessional and confident telephone manner.\nAbility to multitask and effectively prioritise workload.\nStrong organisational and administrative skills.\nExperience working within a fast-paced environment.\nExcellent complaint handling and problem-resolution skills.\n\nSkills & Attributes\n\nPassion for delivering exceptional customer service.\nStrong communication and relationship-building skills.\nCollaborative and team-oriented approach.\nSelf-motivated and proactive mindset.\nExcellent organisational and problem-solving abilities.\nResilient and adaptable to changing priorities.\nResults-focused with a commitment to achieving targets.\nPositive, enthusiastic and adaptable approach to work.\n\nIncentives & Rewards\n\n34 days annual leave including bank holidays.\nHybrid working pattern - 3 days office based and 2 days working from home.\nAnnual bonus scheme.\nHealth Cash Plan.\nLife Assurance.\nSupportive and collaborative working environment where employees are valued and recognised.\nRegular social events and team activities.\nStructured learning, development and progression opportunities.\nCycle to Work Scheme.\nEmployee discount programme for family and friends.\nComplimentary company products.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Job description:Are you passionate about sales and looking to make a real impact in the world of logistics? Were seeking a dynamic Freight Account Manager to join our market-leading International Road Logistics team. If you're driven to win new business, deliver exceptional service, and help our clients thrive, we want to hear from you! Apply now to take your career to the next level with a company that values growth, innovation, and accountability.We are currently recruiting for a Freight Account Manager to join our highly successful, market-leading International Road Logistics team. Due to continued growth and investment, we are seeking a Sales Executive who will be responsible for generating new business and promoting our freight services to both potential clients and existing customers. This role will encompass full account management, from initial telesales through to delivery, with the Account Manager expected to drive profit growth through effective customer management.We are looking for enthusiastic, innovative, and motivated individuals with a genuine passion for sales. The ideal candidate will go the extra mile to understand the unique needs of each customer, providing a tailored account management service that adds real value to their business. The role also requires offering unrivalled accountability within the industry.How you create impact Generate new prospect leads and new accounts over the telephone and face-to-face.Role will involve Telesales, Face to Face selling (B2B), Negotiations and Presentations.Consistently grow the gross profit and achieve the targets as set out in the Account Manager Scheme.Achieve Sales productivity and revenue targets.Provide a high level of internal and external customer care.Provide customers with accurate and cost effective quotations.Prepare weekly/monthly figures of sales activity as instructed by the Branch Manager.Profile description:What we would like you to bring Experience working in a proactive telesales or cold calling sales role ideally with Outbound telesales experience.Previous logistics experience is beneficial, but were equally open to motivated individuals looking to step into the sector.Experience of generating own sales leads would be beneficial.Experience of working to targets and KPIs.GCSE Maths and English Grade C or above (or equivalent).Strong administration and organisation skills.Ability to influence others.Full Driving License.What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.26 days holidays plus bank holidays2 volunteering days per year3 x Life Assurance Option if you join the KN Route2 pension schemeA tailored personal development and training programme.Trusted and empowered to deliver and be your best.We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.Enhanced Maternity/Paternity LeaveChildcare VouchersCycle to work schemeDiscount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisationTPBN1_UKTJ

Penderels Trust is looking for a person to be an Independent Living Adviser and provide an Appointeeship Service to a caseload of individuals in Birmingham and Worcestershire .The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.Location: ( Hybrid Working) Penderels Trust, Daisy Group, Unit 2 Golden Cross, Harborne Suite, 220 Chester Street, Aston, B6 4AH, with an expectation to travel around the Birmingham and Worcestershire areas.Salary: £26,378 per annumHours: 37 hours per weekWorking days & times: Monday to Friday, 8:30 am to 5:00 pmPerks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service)The Role - As an Independent Living Adviser (Appointeeships) , your main duties will include:Acting as an appointee for a caseload of individuals to ensure all financial arrangements are properly documented and managed within Penderels Trust guidelines.Ensuring Appointeeships are managed in a person-centred approach that promotes the independence of the individualEnsuring that systems are in place for each individual receiving an Appointeeship and to ensure that they are safeguarded from fraud and financial abuseLiaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships including change of circumstances and to do this without unnecessary delay resulting in over/underpayments.To organise and attend meetings and/or reviews with customers, colleagues and local authority staff where necessary including initial visits to new AppointeeshipsTo keep up to date with changes to legislation relating to AppointeeshipsEntering and maintaining information on a central database relating to all individuals receiving an AppointeeshipSkills, Experience and Qualification - We are looking for someone with the following attributes:Experience of working with vulnerable peopleExperience of providing information or advice to others or within a customer service environmentAbility to communicate clearly both verbally and in writing, adapting your style to suit the audience.Ability to manage diary and workload effectively.Current driving licence and unrestricted use of vehicleGood working knowledge of Microsoft Office packages (including Word, Excel and Outlook)Ability to produce letters and other documents to a high standard.Ability to input and maintain accurate data records.Excellent telephone mannerAbility to work as part of a team and on own initiative.Ability to work flexibly and to deadlines.Hold minimum GCSE Grade '4' or equivalent in English and MathsThis post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.Interview : If you believe you have what it takes to succeed in the role as Independent Living Adviser (Appointeeships) then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply.Interviews will take place via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).Closing date: Monday 6th July 2026TPBN1_UKTJ

Load Safety Checker - Multimodal Solutions is looking for a Load Safety Checker to join the team on a full-time, permanent basis at our customer site in Shotton, Flintshire, Wales.Fantastic company benefits include:Competitive Salary: £27,000 - £28,000 per annum , depending on experienceHoliday: 21 days annual leave, increasing to 26 days with service, plus the option to purchase additional daysPension: Attractive company pension schemeEmployee extras such as: Employee Assistance Programme, Wellbees wellbeing app, access to training and development platforms, cycle to work scheme, lease car options, voluntary health insurances, savings plans, retail discounts, and employee benefits platformAbout the role:As a Load Safety Checker , you will play a vital role in ensuring the safe and compliant movement of goods by monitoring and enforcing load safety and load restraint standards for visiting LGV road hauliers. Working as part of a dedicated customer service and operations team, you will be responsible for conducting safety inspections, supporting drivers on site, and helping to maintain the highest standards of health and safety compliance. Working hours for this role will be 40 hours per week, Monday to Friday, 9:30am - 6:30pm. The role is site-based and requires working outdoors in all weather conditions.Key responsibilities:Meet and greet incoming LGV drivers, carrying out site inductions and safety briefingsMonitor and enforce customer load safety and load restraint standards across site operationsConduct safety inspections of trailers prior to loading and unloading activitiesAssist drivers in preparing trailers for loading and ensure loads are correctly configured before departureSupervise and control haulier drivers while on site, ensuring compliance with site safety proceduresComplete reports relating to non-conformances and safety issues, escalating concerns where appropriateAbout you:As a Load Safety Checker , you will have a strong awareness of health and safety requirements within the road haulage, transport, or logistics sector. You will be confident communicating with drivers and colleagues, able to work independently, and committed to maintaining high safety standards.You will ideally hold a CCNSG Safety Passport and have knowledge of LGV driver procedures, trailer types, and relevant HSE legislation. Strong organisational skills, attention to detail, and basic IT proficiency are essential. A flexible and proactive approach is important, along with the ability to work outdoors and manage responsibilities with minimal supervision. A full, clean driving licence is required.About DP World:Multimodal Solutions (formerly P&O Ferrymasters), part of the wider DP World group, is a leading provider of integrated logistics and freight solutions across Europe, helping some of the world's most recognised brands move goods efficiently by road, rail, sea, and intermodal transport. Operating from more than 20 locations across 13 countries, the business combines extensive industry expertise, innovative transport networks, and customer-focused service to deliver reliable and efficient supply chain solutions. As part of DP World, Multimodal Solutions plays a key role in supporting international trade and is committed to driving smarter, more connected, and sustainable logistics across Europe and beyond.If you have the relevant skills and experience for the Load Safety Checker position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.No recruitment agencies, pleaseAdditional keywords: Load Safety Checker, Transport Compliance, Logistics Operative, Logistics Coordinator, Road Haulage, LGV, HGV, Trailer Inspection, Load Restraint, Transport Operations, Warehouse Logistics, Freight Operations, Health and Safety, CCNSG, Driver Safety, Supply Chain, Logistics Jobs, Transport Jobs, Shotton Jobs, Flintshire Jobs, Wales Jobs, Compliance Officer, Operational Support, Distribution, Freight Logistics, Site Safety Inspector.This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.TPBN1_UKTJ

Sales Executive\nLocation: Birmingham\nSalary: up to £35000\nJob Type: Full-Time, Permanent\nWorking for an established manufacturing company based in Tyseley.\nInbound Sales. No cold calling.\nYou’ll be handling warm inbound enquiries — customers already interested.\nWhat You’ll Do\n Take inbound calls and emails\n Close deals and hit targets\n Upsell and increase order value\n Support the sales team and keep things moving\n Deliver top-level customer service\nWhat You Need\n Sales experience in a manufacturing or engineering company.\n Confident and clear telephone manner\n Basic IT skills\nWhat You Get\nA fast-paced, energetic team\nReal opportunity to earn and progress\nHours:\n8am to 5pm Monday to Friday.\nThis is an office based permanent position that starts immediately

Customer Service Administrator\nErdington, Birmingham Service Centre b24 8HZ\nSalary: £26,562pa\n40 hrs pw Monday-Friday\nJob purpose:\nTo assist customer service team leader with call taking activity and data entry, serving the community in partnership with the NHS Wheelchair Service. This role will report to the Customer Service Team Leader.\nKey Responsibilities:\n Answering the telephone in a busy call centre environment whilst obtaining and verifying information from the client and inputting onto computer system\n Inputting and retrieving data from the in-house bespoke database.\n Scheduling Technicians daily run.\n Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.\n Problem solving by clarifying issues, researching and exploring answers and alternative solutions.\n Escalating unresolved problems\n Adhering to Equal Opportunities and Dignity at Work as per the company policy\n Any other duties relating to the role as requested by your line manager or the Company.\nSkills and Qualifications:\n 1. Basic I.T. skills\n 2. Good communication skills\n 3. Accuracy at record keeping\nTraining will be given.\nAdditional skills/ experience\nStrong personable nature, team player, multi-tasking, customer focused, self-motivator and dependability.\nConfidentiality:\nWhile carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.\nService user/other agency/public engagement and involvement:\nRoss Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.\nINDLS\nEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful

We have a brand new, fabulous opportunity for experienced travel consultants to join a specialist travel organisation based in the heart of Birmingham city centre.\n\nIf you’re looking at building a solid career in group travel and are an expert in travel planning and organisation (and ideally have a second European language,) we’d love to hear from you!\n\nIn this fast-paced role, you’ll be working with your group leader to create, develop and organise bespoke cultural and tour itineraries to the UK, Europe, and far beyond. You’ll be the primary contact for your customers throughout the booking journey, providing outstanding customer service and managing every aspect of their trip. You’ll also liaise with suppliers and ensure that they meet the necessary standards.\n\nThis is an office-based role in Birmingham city centre and our client can offer is a competitive salary DOE plus commission. Hours of work are Monday – Thursday 9am – 5.30pm, 9am – 4pm on Friday with reduced hours 10am – 3.30pm during August.\n\nIf this role is of interest to you, please apply online.\n\nRole of Group Travel Consultant:\n\n Providing advice about organising tours and travel to different destinations\n\n Developing travel itineraries and ensuring that all the needs of the customers are met\n\n Liaising with suppliers to make arrangements for transport, accommodation, and activities.\n\n Building lasting relationships with customers, evaluating their trips, gathering feedback and ensuring they book again!\n\n Dealing with payments and general administration tasks\n\n Dealing with unforeseen issues and involvement in the out-of-hours response rota\n\nSkills required for the role:\n\n Previous travel industry experience and ideally, experience of arranging and selling group tours\n\n Fluency in at least one other modern European language would be an advantage\n\n Good attention to detail\n\n Excellent communication skills, good telephone manner\n\n Good IT skills\n\n Enthusiasm, confidence, and flexibility\n\nIf you’re interested in learning more about this Group Travel Consultant role, please press the apply online button now!\n\nNot for you? Then please visit our website to view the other exciting roles we have available.\n\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Internal Sales Representative x 20\nBirmingham\nC£30,000 p.a. + uncapped commission\n Do you enjoy converting enquiries into long-term business relationships?\n Are you confident managing a sales pipeline and guiding customers through the buying journey?\n Would you thrive in a high-performance sales environment with ongoing coaching and development?\nThe Company:\nER Recruitment are excited to be working with our client, an established and growing organisation with a strong reputation for customer service and employee development. Due to continued growth, they are looking to recruit several Internal Sales Executives to join their successful and expanding team.\nThis is an excellent opportunity for ambitious individuals looking to develop a long-term career within sales, account management, and business development.\nRole & Responsibilities of the Internal Sales Executive\n Proactively contact prospective and existing customers to generate new business opportunities.\n Build strong customer relationships through outbound telephone activity and ongoing account management.\n Identify customer needs and recommend suitable products and services.\n Build rapport and guide customers through the sales process\n Follow up enquiries, quotations and sales opportunities to maximise conversions.\n Manage and maintain accurate customer records using CRM systems.\n Achieve individual and team sales targets and KPIs.\n Work collaboratively with internal departments to ensure excellent customer service.\n Develop long-term customer relationships to maximise repeat business and account growth.\nAbout You as the Internal Sales Executive:\n Previous experience within B2B sales, telesales, customer retention, account management, customer service or business development.\n Confident communicating with customers over the telephone.\n Strong relationship-building and influencing skills.\n Self-motivated, resilient and target driven.\n Commercially aware with a customer-focused approach.\n Organised with strong attention to detail.\n Comfortable using CRM systems and Microsoft Office.\nAdditional Benefits:\n Uncapped commission structure.\n Comprehensive training and onboarding programme.\n Career progression opportunities.\n Supportive and collaborative team environment.\n Modern office environment.\n * Company benefits package.\nThis opportunity could be suitable for candidates currently working as a Sales Executive, Telesales Executive, Internal Sales Executive, Business Development Executive, Account Manager, Customer Retention Executive, Customer Success Executive, Lead Generation Executive or Sales Consultant.\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.\nWe look forward to hearing from you

Premier Work Support are currently recruiting for a temporary Receptionist based in Birmingham on an adhoc basis. The Receptionist will be the first person visitors to site will see. It is imperative that the person reflects a professional, competent persona with a sunny 'can do' disposition.\n\nKey Responsibilities:\n\nSafety, teamwork and proactivity is at the heart of our performance:\n\nEnsure the safety of your actions and impact on the office environment\nTo help embed safety together culture in all account processes\nTo build positive relationships with clientsReception\n\nAssist in delivering the unexpected to our clients through first class customer service\nA natural host that can make customers, visitors and colleagues feel at home within the location.\nMain point of contact for customer requests and enquiries.\nAssist in answering all telephone enquiries for the site, room bookings and set up.\nSupport the onsite Management team with high profile events.\nSupport and create the best customer and workplace experience.\nHave a keen eye for detail and share your notes and feedback \nProvide support to the Workplace Experience team as required and for periods of annual leave.\nRegister all customers and visitors to site as per the security policies and procedures.\nMeet and greet customers and visitors in a friendly and welcoming manner to promote a positive workplace experience and inform relevant parties of their arrival to site.\nAssist those visitors in the waiting area and ensure they are communicated with regularly.Hours can be: Monday - Friday from 08.00 to 17.00 (60min unpaid break)

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required.\nDuties include but are not limited to:\n· Calling potential customers, gathering information\n· Arranging/ making appointments for telephone consultants\n· Lead generation and profiling\n· High volume of outbound telephone calls\n· Excellent customer service required\nIf you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

Recruitment Account Manager\nBirmingham\n Full-time, permanent\n Salary: £25-35K (+commission)\nAre you organised, confident on the phone and comfortable working in a fast-paced, people-focused role?\nSmile Education is recruiting for an Account Manager to support our partnership with Enquire Learning Trust.\nThis is a key delivery role within our Managed Service Provider team. You will coordinate school staffing requirements, manage bookings, engage candidates, work with partner agencies and ensure all activity is recorded accurately on the CRM.\nThe role would suit someone with experience in recruitment, resourcing, account management, staffing, client service, education, healthcare, social care or another busy service-led environment.\nKey responsibilities\n\nManaging day-to-day, short-term and long-term school staffing vacancies.\nActing as a point of contact for schools, candidates, internal teams, partner agencies and the MSP leadership team.\nTaking accurate booking details and prioritising urgent requirements.\nBuilding strong relationships with school contacts, MAT stakeholders, candidates and partner agencies.\nAttracting, sourcing and interviewing candidates, mainly Teachers, Teaching Assistants and Education Support staff.\nSearching job boards and internal systems.\nWriting and posting adverts.\nKeeping candidates updated on availability, suitability, bookings and compliance progress.\nPromoting suitable candidates into schools and long-term roles.\nLiaising with partner agencies when Smile candidates are unavailable.\nWorking closely with compliance to ensure candidates are safe, suitable and fully cleared before placement.\nMaintaining accurate CRM records, including bookings, actions, notes, ownership details and candidate/client information.\nFormatting CVs, chasing timesheets and ensuring required documents are visible to the correct parties.\nEscalating risks, recurring issues or service concerns when required.\nIdentifying barriers to fulfilment and suggesting practical solutions.Skills and experience required\n\nExperience in account delivery, recruitment, resourcing, staffing, client service, education, healthcare, social care or another fast-paced people-focused environment.\nStrong verbal and written communication skills.\nConfident telephone manner and ability to build rapport quickly.\nExcellent customer service skills.\nStrong organisation, prioritisation and attention to detail.\nResilience and the ability to work to deadlines in a busy, reactive environment.\nConfidence using Microsoft Office and CRM systems.\nAbility to build relationships with candidates, clients, suppliers and internal colleagues.\nA solutions-focused approach and the ability to solve problems professionally and quickly.\nEducation recruitment, school/MAT experience, temporary staffing experience or knowledge of education compliance would be advantageous.About the role\nThis is a fast-paced delivery and account management role. It is not a traditional 360 sales role.\nThe role can be pressured, particularly during morning booking periods. You will need to manage urgent school requests, candidate availability changes, partner agency responses and CRM administration at the same time.\nYou will be supported by the wider MSP team, but you must be comfortable working with pace, urgency and accountability.\nAbout Smile Education\nSmile Education is a specialist education recruitment agency supporting schools and education professionals across England We work with primary, secondary and SEN schools and specialise in supply teaching jobs, teaching assistant jobs and permanent school roles.\nWe are relationship-driven, people-focused and committed to providing an excellent service to schools, candidates and colleagues.\nIf you enjoy pace, problem-solving and working with people, this could be a great opportunity to join a growing area of the business.\nApply now with your CV.\n\nWe are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications

Customer Retention Executives x6\nBirmingham (Central Location)\nUp to £30,000 p.a. +uncapped bonus (OTE c£33,000+)\nStart date 13th July\n\n Do you thrive on turning challenging conversations into long-term customer relationships?\n\n Are you a confident communicator who enjoys influencing outcomes and delivering solutions?\n\n Would you like to join a growing organisation where your success is recognised and rewarded?\n\nThe Company:\nWe are excited to be working exclusively with our client, who is an ambitious, market-leading organisation experiencing an exciting period of growth and transformation. With a strong reputation for delivering exceptional customer experiences, they are investing heavily in their people, systems and future growth plans.\nAs part of a newly expanding retention team, they are seeking commercially minded Customer Retention Executives who are passionate about customer service and skilled at building lasting customer relationships.\n\nRole & Responsibilities of the Customer Retention Executives:\n\n Take ownership of a portfolio of customer accounts, proactively identifying opportunities to strengthen engagement and maximise customer loyalty.\n\n Use a consultative approach to uncover customer needs, understand challenges and deliver commercially beneficial solutions.\n\n Manage inbound and outbound customer conversations, confidently influencing positive outcomes through effective communication.\n\n Work towards individual and team performance targets, contributing to overall business growth and customer retention objectives.\n\n Maintain accurate customer information and activity records to support effective account management and reporting.\n\n Partner with colleagues across multiple departments to ensure customers receive a seamless and positive experience.\n\n Identify recurring customer trends and feedback opportunities that can help improve service delivery and customer satisfaction.\n\nAbout You as the Customer Retention Executives:\n\n Previous experience within customer retention, account retention, customer success, sales or a contact centre environment.\n\n Confident communicator with an excellent telephone manner and strong listening skills.\n\n Commercially aware with the ability to influence customer decisions positively.\n\n Proactive, resilient and motivated by achieving results.\n\n Able to manage multiple conversations and priorities in a fast-paced environment.\n\n Strong problem-solving skills with a customer-focused approach.\n\nAdditional Benefits:\n\n Uncapped bonus scheme with realistic earnings of £3,000+ per annum.\n\n Hybrid working available following successful completion of probation.\n\n Opportunity to join a growing business with genuine career progression opportunities.\n\n Supportive leadership team and collaborative culture.\n\n * Ongoing training and development.\n\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\n\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\n\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details

Start a fresh new career with this fantastic sales opportunity!\n\nSALES / CUSTOMER SERVICE representatives URGENTLY REQUIRED\n\nURGENTLY REQUIRED DUE TO EXPANSION - Customer Service and Sales representatives needed. No Experience necessary – Sales training and product coaching provided. Immediate Start offered!\n\nOur client is an expanding direct sales, customer service and marketing company performing on behalf of globally recognised brands. They are looking for people with or with the potential to gain great sales and customer service skills to join their thriving sales, customer service and marketing team. Our client are seeking enthusiastic and motivated individuals who are ready to perform in a fast paced residential environment and help expand their company even further.\n\nAspects of this role in sales and customer service include:\n\n· Sales\n\n· Customer Service\n\n· Marketing\n\n· Promotions\n\nNo experience is necessary as access to full sales coaching and product training will be given although they welcome applicants with any previous experience in sales, customer service or admin/retail.\n\nTop performing sales representatives will get great unique travel opportunities to perform face to face campaigns. All openings are for self-employed roles that may lead to business development opportunities.\n\nDON’T DELAY! Apply today and see what an excellent opportunity this could be for you. Please attach a copy of your CV which must include your telephone number and our client will call you to offer you the next available appointment.\n\nALL APPLICANTS MUST BE 18 OR OVER.\n\nThe company are unable to provide sponsorship for non-EU citizens.\n\nAll earnings are on a brand awareness fee (where applicable) plus incentives with annual OTE's of £20k-£27k.\n\n* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

SRC Administrator Salary: Up to £24,480 based on skills and experience Contract Type: 12 Month Fixed Term – 35 hours a week Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you. Find out more about who we are: About Wesleyan Make a Difference The purpose of the role is to provide administration support to the Support Relationship Coordinators, Financial Consultants, Field Support team and Inbound Callers taking ownership of the tasks and following through to completion. Your Impact Here’s how you’ll make a difference: • Ensure timely and accurate completion of all key administration tasks, working alongside other members of the SRC department, • To handle all queries from FCs, via email and a dedicated telephone line, together with queries referred on by members of SRC, • To liaise with third party product providers to obtain up to date information in relation to policies owned by clients of the Group, • To provide support to the appointment booking process as required, • To regularly communicate with SRC and Financial Consultants managing expectations appropriately, • To adhere to SLAs ensuring case is fully prepared in advance of appointments, • To liaise with servicing departments, both internal and external, in order to obtain relevant supporting information., • To be fully competent in the use of CRM to update policy information with correct values and policy information, • To be able to identify common issues, contributing to the development of longer term solutions, training, documenting processes and system training, • To regularly review performance compared to SLA’s and discuss and agree actions with Administration Team Leader to address any shortfalls or training requirements, • To redefine processes and procedures to ensure maximum efficiency and effectiveness, • To recognise when it is appropriate to hand off an enquiry to another department, providing all necessary information to that department to enable them to complete the request, and manage the hand over and expectations, • Undertake such other tasks and projects as may be required from time to time, • Ensure that all processes comply with Society guidelines in respect of Data Protection, Information Security, Money Laundering and GDPR, • To handle incoming client calls to support the appointment booking process, • To handle the WFS Periodic Charges Statement calls on an annual basis What You’ll Bring • Able to plan, prioritise and organise workload, consistently working within service standards and agreed objectives, • Excellent levels of accuracy and attention to detail even when working under pressure, • Strong administration skills, • Good understanding of Excel and Word, • Able to work with others to achieve goals and objectives, • Customer Service focused, • Continuous Improvement skills Benefits That Work for You We believe rewards should reflect the life you live. Here’s what you can expect: • Annual bonus to recognise your contribution., • 28 days holiday (plus a culture day!) – rising to 30 days with service., • Flexible hybrid working for better work-life balance., • Company pension scheme – matched plus 2% (up to 10%)., • Free secure underground Birmingham city centre parking (subject to availability, weekend use included)., • Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials., • Enhanced family leave and two volunteering days to give back to causes you care about. Discover the full range of benefits: Wesleyan Careers Rewards Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options. If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you. What to Know Before Applying • Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK., • Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment. Ready to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.

Sales Executive\n\nBirmingham\n\nC£30,000 p.a. + uncapped commission\n\n Are you a confident communicator who enjoys building relationships and influencing customers?\n\n Do you thrive in a target-driven environment where your success is recognised and rewarded?\n\n Are you looking to join a growing business offering genuine development and career progression opportunities?\n\nThe Company:\n\nER Recruitment are excited to be working with our client, an established and growing organisation with a strong reputation for customer service and employee development. Due to continued growth, they are looking to recruit a Sales Executive to join their successful and expanding team.\n\nThis is an excellent opportunity for ambitious individuals looking to develop a long-term career within sales, account management, and business development.\n\nRole & Responsibilities of the Sales Executive:\n\n Proactively contact prospective and existing customers to generate new business opportunities.\n\n Build strong customer relationships through outbound telephone activity and ongoing account management.\n\n Identify customer needs and recommend suitable products and services.\n\n Follow up enquiries, quotations and sales opportunities to maximise conversions.\n\n Manage and maintain accurate customer records using CRM systems.\n\n Achieve individual and team sales targets and KPIs.\n\n Work collaboratively with internal departments to ensure excellent customer service.\n\n Develop long-term customer relationships to maximise repeat business and account growth.\n\nAbout You as the Sales Executive:\n\n Previous experience within sales, telesales, customer retention, account management, customer service or business development.\n\n Confident communicating with customers over the telephone.\n\n Strong relationship-building and influencing skills.\n\n Self-motivated, resilient and target driven.\n\n Commercially aware with a customer-focused approach.\n\n Organised with strong attention to detail.\n\n Comfortable using CRM systems and Microsoft Office.\n\nAdditional Benefits:\n\n Uncapped commission structure.\n\n Comprehensive training and onboarding programme.\n\n Career progression opportunities.\n\n Supportive and collaborative team environment.\n\n Modern office environment.\n\n Company benefits package.\n\nThis opportunity could be suitable for candidates currently working as a Sales Executive, Telesales Executive, Internal Sales Executive, Business Development Executive, Account Manager, Customer Retention Executive, Customer Success Executive, Lead Generation Executive or Sales Consultant.\n\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\n\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\n\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.\n\nWe look forward to hearing from you

Vacancy No 5556\nJob Title CUSTOMER SERVICE ADVISOR (UK)\nLocation: WEST MIDLANDS | BIRMINGHAM\nJob Description\nAre you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion?\nThis is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service.\nThis is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment.\nWorking within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business.\nThe role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment.\nThe Role\nYou will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery.\nThe position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change.\nAlthough the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay.\nResponsibilities\n Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment\n Maintain accurate customer, pricing, stock, delivery and order information across internal systems\n Review the order book regularly and identify any potential issues requiring action or customer communication\n Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies\n Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery\n Manage customer enquiries professionally through telephone, email and other communication channels\n Take ownership of customer issues and ensure they are progressed efficiently through to resolution\n Maintain accurate customer and sales activity records using CRM, ERP and internal business systems\n Support account managers throughout the specification, quotation and order process\n Build strong and professional relationships with internal and external customers\n Coordinate product samples through to despatch and follow up where required\n Work to agreed service levels, response times and quality standards\n Act as an internal voice of the customer and communicate relevant feedback across the business\n Identify practical opportunities to improve processes, service quality and the wider customer experience\nKnowledge, Skills and Experience Required\nTo be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period.\nEssential experience and attributes include:\n Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position\n Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment\n Experience raising and processing quotations and sales orders\n A clear understanding of order management, customer communication and internal coordination\n Experience working within an office-based customer service or commercial support environment\n Confident and professional written and verbal communication skills\n Ability to manage multiple orders, enquiries and priorities without compromising accuracy\n Strong attention to detail and a structured, organised approach\n Experience using an ERP, CRM or order management system\n Commercial awareness and the confidence to hold detailed customer conversations\n Ability to remain calm, positive and solutions-focused when working under pressure\n A tenacious approach with the ability to take ownership from beginning to completion\n * Strong working knowledge of Microsoft Office applications\nExperience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided.\nPrevious experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential.\nThe Person\nThis role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion.\nYou will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries.\nYou will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities.\nThe successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team.\nWhat Success Looks Like\nDuring the first 3 to 6 months, you will be expected to:\nIntegrate positively into the UK and wider EMEA customer service team\nDevelop a strong understanding of the company’s products, customers, systems and order processes\nBuild effective relationships with customers, account managers and internal stakeholders\nDemonstrate accuracy, ownership and clear communication across customer enquiries and orders\nShow the attitude, focus and commitment required to deliver consistently high standards of service\nWhat’s in it for you?\nStrong basic salary of £30,000 to £33,000 depending on experience\nSome flexibility for an exceptional candidate with particularly relevant experience\n10% bonus potential based on company and regional performance\nWorking hours of 8:30am to 5:00pm with 1 hour for lunch\nHybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home\n25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays\nOption to purchase up to 5 additional holiday days each year\nCompany pension with employer contributions matched up to 6%\nHealth Cash Plan\nAccess to an on-site gym\nFull product and systems training\nSupportive and internationally connected team environment\nGenuine long-term career development and progression opportunities\nSRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Customer Service Adviser / Sales Support Agent.

Job: Mortgage Advisor Location: Hybrid - 3 days per week in the Wolverhampton or Telford branch Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu An exciting opportunity has arisen for an experienced Mortgage Advisor to join a leading estate agency in Wolverhampton or Telford. This is a fantastic opportunity for the right individual to join award-winning team! The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. Key Responsibilities: • Provide expert mortgage and protection advice to clients referred by the agency's three busy offices., • Growing the business alongside (the owners) to expand to multiple advisors and lead providers., • Build strong relationships with estate agency staff and clients to maximise lead conversion., • Manage the end-to-end mortgage process, ensuring excellent customer service and compliance., • Work closely with the business owners to contribute to the growth and strategy of the company. What We’re Looking For: • Fully qualified Mortgage Advisor (CeMAP or equivalent)., • A proven track record in mortgage sales and delivering exceptional client outcomes., • Strong interpersonal and relationship-building skills., • A self-motivated person with the ability to work independently and contribute to the wider business. Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Job Title: Recruitment Franchisee. (Self-Employed) Location:Remote Home Based (Work from anywhere in the UK.) Reward: Realistic, Year 1 earnings of £50K increasing too £75K in year 2, and year 3 of £85K+. Timing: June 2025 Start. Rayner Personnel are seeking Franchise Recruitment Directors with a hunger for success and a taste for the high life. If you've got a background as a Mortgage Adviser or in telephone sales, especially recruitment, then this opportunity is tailor-made for you. Becoming a Rayner Franchise owner, will give you the freedom to run your own business from home, set your own hours, and work the way you want. while maximising your earning potential, We offer unrivalled opportunities: Rayner Personnel have established clients in place, with jobs to fill immediately, and we are looking for hungry Sales Professionals that can deliver a customer centric service to the UK’S largest financial services providers. About Us: Rayner Personnel is one of the UK’s leading Talent Partners in the Property and Financial Services sectors and was established over 10 years ago. We are a team of over 30 Recruitment professionals that specialise in connecting exceptional talent with industry leading businesses and providing tailored recruitment solutions. The Role: As a Self-Employed Recruitment Director, you’ll have the autonomy to build and grow your own business, with the full support of Rayner Personnel and as part of our established brand which provides you with the full support of a team of dedicated Recruitment professionals who are committed to your success. You’ll focus on developing client relationships, sourcing top talent, and delivering exceptional recruitment services in the Financial Services sector. What We Offer: • Uncapped Earning Potential: You keep half of everything you bill, with no limits and no catches., • Established Brand Support: Leverage the reputation and tools of a leading recruitment business., • Flexibility: Work from anywhere and manage your own schedule., • Training and Development: Access to ongoing training, mentorship, and industry resources., • Collaboration: Be part of a supportive network of over 30 experienced recruitment professionals. What We’re Looking For: • Proven experience in direct telephone sales of a tangible service or product., • Self-motivated with an entrepreneurial mindset., • Strong business development and client management skills., • Excellent communication and relationship-building abilities., • A passion for helping businesses and candidates succeed., • Money hungry with a desire to create your own future success. Ready to Take Control of Your Career? Join us as a Self-Employed Recruitment Consultant and unlock your potential to shape your future while benefiting from the support of trusted industry professionals. Want to know more? Click apply now or feel free to give Darren Robins a call on 020-3989-9455 for a confidential chat and to learn more about this amazing opportunity !

Job: Mortgage Advisor Location: Remote (West Midlands) — with travel to the Shrewsbury office once or twice a month Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu We are seeking a Mortgage & Protection Adviser to provide exceptional levels of advice and customer service within one of our top AR's customer remortgage team. In addition to this you will also be responsible for dealing with leads from major employers in the region offering mortgage & protection advice as an employee benefit; this is a fantastic opportunity for the right individual to join their award-winning team! You will receive quality leads, dealing with existing clients that are due to remortgage or offered advice as part of their employee benefits package! You will be tasked with helping them with their mortgage, protection and home insurance requirements proving a 5-star service every step of the way. The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. You will: • Process our existing clients remortgage, protection and home insurance requirements, • Be highly confident in providing protection advice to compliment the mortgage and maximise case size, • Be able to identify changes in client circumstances which could impact on protection shortfalls, • Have a minimum of 1 years face to face mortgage and protection experience, • Have a demonstrated track record of consistently achieving sales targets in the mortgage and protection sector, • Be able to provide quality advice on a face-to-face basis, via Teams and telephone, • Work in a consistent and compliant manner to FCA standards, • Have admin support to process client cases through to successful completion, • Be fully CeMAP qualified (or equivalent to offer mortgage & protection advice What you will get in return: • Opportunity for career development in an ambitious and growing company, • Quality appointments, • Flexible hybrid working, • Uncapped Bonus Structure, • OTE £85-90,000 with competitive salary and uncapped earning potential Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Senior Consultant, you will manage complex and novel consulting projects for Veeva customers – managing teams and planning, organizing, and tracking all aspects of delivery. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • As a Senior Consultant, you will be expected to:, • Lead complex projects as the operational face of the Veeva Business Consulting team, with responsibility for planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet overall project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a trusted client contact for operational and strategic questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of team members in your project (s), • Support and mentor Consultants and Associates in developing skills and professional capabilities, • Bring clients a superior level of Industry, market, and functional insight, • Proactively lead business development opportunities and proposals, • Develop and disseminate thought leadership and campaigns that differentiate Veeva Business Consulting in the market Requirements • Bachelor's degree and excellent academic record, • 8+ years of consulting experience in an established strategic/management consulting organization, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with proven expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics, brand strategy, and medical affairs, • Good understanding of commercial / marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Experience in leading business development activities to build customer relationships and sell work, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and can influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Graduate-level qualification, PhD, and/or MBA, • Strong network in Top 20 Life Science companies, • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in additional European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid growth and progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Company Description Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Reporting into the Transport Manager, you will work collaboratively to ensure effective running of a busy transport operation, ensuring that Operational KPIs are met and that the operations are conducted strictly in accordance with legal requirements, whilst helping to formulate and deliver the short, medium and long-term resource plans for your area. Full time, permanent position. Working 4 on 4 off nights, 18.00-06.00 Salary: £38,000 per annum Key Duties of a Transport Shift Manager: Work collaboratively with our Myworkforce team ensuring compliance of all MWF activity and tasks including resource planning and managing the safety and cost-effective utilisation of all drivers and equipment. Responsible for owning, monitoring, and controlling the dispatching and de-briefing process to ensure that agreed standards of performance are consistently achieved by effective communication and management. Manage and support driver workforce whilst engaged on activity to ensure full legal compliance. Ensure records are correctly completed and maintained in accordance to the procedure Manage all aspects of driver performance to achieve or surpass expectations and KPI's. Promote company Health & Safety and employment policies within the transport operation. Ensure all personnel files are up to date incorporating licence validation, personal details, completed training. Responsible for site audits and works closely with the Transport Manager to ensure KPIs are met To support the daily operational workflow on the customer site by providing answers to urgent queries Actively work with the customer and site management team to achieve performance addressing any concerns or questions within a timely manner. Manage the recruitment of permanent and temporary staff as required to cover business peaks. Ensure that the Transport Manager & the H&S team are made aware of all accidents, dangerous occurrences & near misses and that the relevant reports are completed for all such incidents. Responsible for identifying and escalating any maintenance and repair issues on site and within depot. Ensure that all daily vehicle check, vehicle inspection & defect reporting procedures are in place. Administering the vehicle and trailer maintenance programme, (including servicing, MOTs, VOR, weekly cab checks and maintaining all records). Responsible for coordinating and attending investigation/ Disciplinary hearings as required. To support and collaboratively work with the Transport Manager on any Depot initiatives to ensure continuous improvement. Responsible for co-ordinating overtime payments, processing of driver expenses and enabling resolution of pay queries. To carry out and support with Depot administrative tasks. Responsible for and collaboratively work with the Transport Manager during driver recruitment and on-boarding. Ensuring all training needs are met for drivers (including inductions, re-training, SSW etc. Take the lead in resolving unforeseen problems as they arise ensuring appropriate resolution of these to utilise the learning to plan for future similar scenarios. Build constructive working relationships with supplementary business departments such as MWF, Fleet, HR, Planning and Finance which are based on mutual trust and respect. Any other duties and responsibilities as required. Qualifications Proven track record in Transport & Logistics industry. Demonstrable experience of successful resource management. Excellent organisation and communication skills. Proven track record of working to clearly defined service delivery KPI's. Excellent understanding of Health and Safety processes. Good people engagement skills, self-driven, positive can-do attitude. Thrives in a fast paced, challenging and dynamic environment. Ability to maintain the very highest levels of attention to detail even when under pressure. Good analytical skills, uses data to inform decisions and direct activity. Excellent Microsoft Office knowledge including Excel, Word & PowerPoint. Additional Information As part of our drive to makeStobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave - Holiday entitlement of20 days inclusive of bank holidays. Pension scheme contribution of5%employee and3%employer Life Assurance - x 2 your annual salary Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam! TPBN1_UKTJ

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are on the lookout for an experienced and dedicated renewables engineer to join our team. This role requires a reliable professional with detailed knowledge of renewable energy systems who can manage complex problems effectively, communicate proficiently, and adapt smoothly to changes. The successful candidate will not only possess excellent time management skills and a positive attitude but also have a proven ability in delivering high quality customer service within a team environment. Overview of Role: The main responsibility of the Renewables Breakdown Engineer will be to provide maintenance and repair services for our renewable energy installations. This includes diagnosing and rectifying faults, providing technical support and advice, and ensuring all work is completed in line with safety standards and regulations. The role will involve close collaboration with our engineering and customer service teams, making effective communication and teamwork vital. Key Responsibilities: • Diagnosing & repairing faults within renewable energy central heating and hot water systems across the region., • Provide technical support and advice to customers and colleagues, • Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards., • Communicate updates and progress of work, completing the required paperwork electronically and manually., • Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work., • To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.Key Requirements & Attributes:, • With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards., • Experience in renewable energy heating and hot water systems is essential for this role, • Skilled at problem solving & decision making, • Gas qualifications are desirable for this role., • It is important that we complete all the appropriate criminal and reference checks before you start working with us., • Valid Driving LicenseWorking hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs, 1 hour for lunch daily. What We Offer: • Company vehicle and fuel card, • Uniform & mobile device, • Support provided for professional qualifications, • Employee wellbeing programme, occupational health support, telephone support- counselling for staff, • Service level awarded annual leave, • Enhanced maternity & paternity packages, • Dental/Healthcare cash plan, • Cycle to Work Scheme, • Electric Vehicle Leasing Scheme, • Gender Equality Working Group, • Sureserve Academy- a platform for development, career progression, • Employee Voice Programme, • Social activities for all of our Teams, • Sureserve Legends- celebrating the fantastic ways in which our employees live our values.Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. JTRA1_UKTJ

Area Planner - Repairs London - 3 days a week in the office 2 days working from home £15.80 - £20.40 per hour 35 hours a week Temp 3 months initially Our client, based in London is looking for an Area Planner to provide a high quality, planning and co-ordination service for Responsive Repairs. As the successful candidate you will provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs. You will also: Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area. Maintain the scheduling system and provide internal and external customers with timely and accurate information. Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues. Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales. Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed. Ensure compliance with GDPR regulations when processing customer data. To be considered for the role you will need previous experience of scheduling repairs and also: Experience of working in a customer focused environment Experience of working within agreed performance targets Microsoft Office including Word and Excel. Ability to work in a fast-paced environment and under pressure. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

We’re looking for an Account Manager Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers. Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations. Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca. Adhere to our Compliance framework ensuring all customers are treated fairly. Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers. Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca. Requirements We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: Proven customer relationship management experience. Consultative sales skills that enable you to understand customer needs and match the right product or service to them. Experience explaining complex products and services to customers. A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates. Whilst we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home. The salary Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football… Two company retreats a year, we’ve been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code

The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications. Key Responsibilities Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional m

Company description Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. Job description About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm. Other key responsibilities include: Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service Providing high touch customer service to all visitors and guests Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer Required profile Wed love to hear from you if you: Demonstrate excellent communication skills both written and verbal Possess exceptional customer service skills with the intention to go above and beyond for every request Display the ability to assess situations and take action without the direction of others And have: A high school diploma or an equivalent Fluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not required Prior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferably Administrative experience and familiarity with professional services organizations, preferably What we offer Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. TPBN1_UKTJ

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers. Overview of Role: The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction. Key Responsibilities: Carry out service and maintenance works on a variety of domestic properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes & Requirements: Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1. Out of Hours evening and weekend cover on a rota basis is required as part of this role A friendly and professional attitude to build strong relationships with clients & tenants It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

JOB RESPONSIBILITY PERSONAL BANKER 27,000 WOLVERHAMPTON PERMANANT FULL OFFICE-BASED Identifies and pursues sales opportunities through client referrals, SBI internal networks, corporate relationships, and personal network Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services Establishes and maintains the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a prompt and amenable manner, and, where applicable, directed to the relevant department on the client's behalf Identifies and pursues opportunities to cross-sell products and services to existing clients, through regular telephone &/or face-to-face contact and ongoing relationship building Fosters and maintains a welcoming, professional and service-oriented atmosphere within the banking hall To support the branch's business development initiatives by promoting and attending business development and sales events To process 'new account's applications, including NRI, postal service and other miscellaneous service requests Preparation of DCS for service requests To handle all postal service requests To prepare the AML Risk Matrix and checklists for account opening Responsible for logging and maintenance of the postal register Designated as cover for the alternate Personal Banker position as and when required Responsible for operating cash, attending to customers and maintaining the cash register, ensuring compliance with the policies and procedures of the bank Responsible for processing of Remittances Responsible for the maintenance of AML format for Cash of more than £9000 on a daily basis Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. PERSON SPECIFICATION Identifies and develops opportunities; innovates and makes things happen. Self-driven and self-reliant - set aims and targets, and leads by example. Results-oriented. TPBN1_UKTJ

Income Customer Service Officer London (SE1) Circa £39,167 per annum (DOE) Hybrid Working Available Permanent Full Time We are currently recruiting for an experienced Income Customer Service Officer to join a respected housing provider on a permanent basis. This is an excellent opportunity for someone with a background in income collection, rent arrears recovery, housing management, leasehold management or debt recovery to join a customer-focused organisation committed to supporting residents while maximising income collection. The Role You will be responsible for managing rent and leasehold accounts, reducing arrears, supporting residents experiencing financial difficulties, and taking appropriate recovery action where required. Key responsibilities include: • Managing rent, service charge and leasehold arrears cases • Negotiating repayment agreements and monitoring compliance • Conducting home visits, telephone calls and resident interviews • Referring residents for welfare benefits and debt advice support • Preparing and presenting cases at County Court hearings • Supporting vulnerable residents through appropriate referrals • Maximising income collection while preventing tenancy failure where possible • Working closely with housing, legal and homeownership teams to resolve complex cases Essential Criteria ✔ Experience managing rent arrears, income collection or housing-related debt recovery ✔ Knowledge of housing law, the regulatory framework and good practice relating to debt recovery ✔ Knowledge of leasehold charges including service charges and ground rent ✔ Experience presenting cases at court and a strong understanding of the court system and legal remedies available for debt recovery ✔ Strong knowledge of welfare benefits and welfare reform ✔ Excellent customer service skills with the ability to manage challenging conversations professionally ✔ Strong communication skills, both written and verbal ✔ Ability to manage a busy caseload and work independently What's on Offer? Permanent position with a well-established housing provider • Competitive salary of circa £39,167 per annum • Hybrid working arrangements • Opportunity to make a genuine difference to residents while supporting income recovery targets Interested? Apply today or contact George at Service Care Solutions for more information. (phone number removed) (url removed)

Are you a highly organised administrator with a talent for customer service and relationship building? Then it's time to join this thriving business! Supporting businesses across the UK, this established and successful company is searching for a Sales Administrator to play a key role in delivering exceptional customer experience while providing first-class administrative support. What’s in it for you? • Work hours: Monday to Friday, 8am to 5pm, • Salary: £26,000 - £28,000, • Free parking, • Company pension Sales Administrator Responsibilities: • Serve as the first point of contact for customers, professionally responding to enquiries via telephone, email, and occasional face-to-face interactions, • Manage customer orders from start to finish and provide regular updates to deliver a seamless customer experience throughout the process, • Provide comprehensive administration support to the sales team, including the preparation and management of customer quotes, • Maintain and update the CRM system, ensuring customer records are accurate, complete, and kept up to date, • Liaise with suppliers to obtain and communicate accurate order and delivery information, ensuring customer expectations are met, • Raise and process purchase orders, ensuring all information is accurate and in line with company procedures Sales Administrator Skills and Experience: • Previous experience in an administrative role, with a meticulous eye for detail and a proven ability to accurately manage and input data, • Experience within the packaging industry is a must, • Confident in communicating with customers, with experience handling enquiries, resolving complaints, and delivering a high standard of customer service, • Highly organised with strong time-management skills, able to prioritise workloads effectively and use initiative to meet deadlines, • IT proficient, with strong working knowledge of MS Office and CRM systems. Experience using Abaca would be a bonus!, • Professional, proactive, and self-motivated, with a genuine commitment to providing an outstanding customer experience

Nelson Permanent Placements are working with our client recruiting for an Internal Sales Executive. This is an excellent opportunity to join a well-established and globally recognised manufacturer of electrical, mechanical and safety infrastructure solutions. Due to continued growth, they are seeking a motivated and customer-focused Internal Sales Executive to support their sales team from their West Bromwich office. The successful candidate will be responsible for processing customer orders, managing enquiries, providing quotations and building strong customer relationships. This role would suit an organised individual with excellent communication skills who enjoys delivering exceptional customer service in a fast-paced environment. Key Responsibilities of an Internal Sales Executive: • Process customer orders accurately and efficiently using internal systems. • Progress orders through to dispatch and monitor delivery schedules. • Respond to customer enquiries relating to stock availability, pricing and product information. • Provide first-line technical support where possible. • Produce and issue customer quotations. • Maintain regular communication with customers, transport providers and external sales teams. • Conduct outbound sales calls to promote products, re-engage inactive accounts and support sales campaigns. • Support account administration, including debit and credit queries. • Organise transport for non-standard deliveries. • Liaise with internal departments regarding manufacturing, assembly and delivery issues. • Provide administrative support to the wider sales team as required. • Maintain accurate records of customer interactions and activity. To be considered for this role as an Internal Sales Executive you will: • Have previous experience within an Internal Sales, Sales Support, Customer Service or Account Management position. • Possess strong communication and relationship-building skills. • Have a professional and confident telephone manner. • Be competent using Microsoft Word and Excel. • Have experience using CRM systems (Salesforce, InforX or similar would be advantageous). • Be highly organised with the ability to prioritise workloads effectively. • Be able to work independently and as part of a team. • Demonstrate a proactive attitude and willingness to go the extra mile for customers. • Have strong administration skills and attention to detail. Benefits of an Internal Sales Executive: • Competitive salary of up to £29,000 per annum plus company bonus scheme. • Based in West Bromwich. • Monday to Thursday 8:30am – 4:30pm and Friday 8:30am – 4:00pm. • 25 days annual leave plus bank holidays plus Christmas festive shutdown. • Company-wide bonus scheme. • Company pension scheme. • Life assurance (4x salary), Cash health plan, Employee Assistance Programme including 24/7 virtual GP access. • Discounted gym membership. • Enhanced family-friendly policies. • Training and development opportunities. • Service and recognition awards. • Free annual flu vaccination vouchers and cycle to work scheme. How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed

£12.71 per hour plus uncapped bonus 40 hours per week Monday to Friday 8am-6pm, Saturdays 9am-5.30pm (5 days per week, Saturdays on rotation) Office based – At our iconic Bescot Headquarters What you will be doing: Working for the Service, Maintenance and Repair team at RAC, you will be dealing with New and Existing customers who are calling to enquire about RAC's range of servicing and maintenance services. Whilst providing industry-leading customer service, you will discuss options with customers, discuss options and services available and provide qutations on potential costs for their required work. Using strong communication skills, you will ultimately aim to turn these customer enquiries into bookings for RAC's mechanics to complete. What are we looking for: -Call Centre Experience -Excellent communications skills -Ability to handle objections and convert enquiries into bookings -Professional telephone manner -Resilience

I am looking for a Compliance Tenant Liaison Officer to work on behalf of a prestigious local Birmingham based housing association. You will be responsible for providing support to their customers and teams to ensure they gain access to complete important compliance inspections and improvement works as well as taking ownership and responsibility for delivering a consistently high level of service within the team and across the business . You will receive: £18 P/H 3 months worth of work (covering long term sickness) 37 hours a weekThe successful canddiate will be responsible for: Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvementYou will need: Experience in a customer facing role with strong face to face and telephone skills You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester Data Entry Social Housing experience (desirable but not essential) Compliance and building safety experience (desirable but not essential) If you are looking to take the leap into a new and exciting role, get in touch with Jack on or call (phone number removed)! INDPS

Job Title: Service Delivery Manager Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders. The Role / Who we are looking for: This role is responsible for providing allocated Managed Services clients with an effective, efficient, and valued relationship with Kerv. The Service Delivery Manager will ensure that opportunities, risks, and service-related issues are communicated clearly, while acting as a point of escalation for allocated clients. They will also contribute to the strategy, governance, and ongoing development of Managed Services for those clients. • Management of Continual Service Improvement of Managed Services and future developments, • Maintain a strong working relationship with allocated clients, • Knowledge of client changing business needs / requirements and solution footprint and refer opportunities to relevant Account Directors / Sales leads, • Demand forecasting on Managed Services., • Client Change Management, • Ensuring Managed Services are delivering both to contractual obligations and client satisfaction, • Production, communication and maintenance of the Service Delivery Plan, • Service reporting and client reviews, • Internal projects / workstreams e.g. Process Ownership / CSI, • Act as an escalation point for both the client and Managed Services teams, • Manage and co-ordinate urgent and complicated support issues, • Where needed, provide additional support to Project and Managed Service support teams to ensure exceptional service is provided, • Proactively advising licence renewal/contract and call off information, • Participate in improvement to our ITIL based framework for good practice managed services operation, • Identify risks and mitigate or communicate as necessary, • Always represent Kerv in a professional and positive manner Skills & Experience: • Demonstrable experience in a Service Delivery role, ideally within a managed services or technology environment, • Strong understanding of ITIL principles and good practice, • Experience working with clients, third-party suppliers, and internal delivery teams to ensure high-quality service outcomes, • Ability to coordinate technical and functional resources to support client satisfaction, service performance, and commercial objectives, • Knowledge of Microsoft Dynamics 365 and broad experience using modern office technology Personal attributes: • Clear and confident communicator, with strong written communication skills and a professional telephone manner, • Highly organised, with the ability to prioritise workload effectively and manage competing demands, • Proactive and solutions-focused, with a positive approach to problem solving and continuous improvement, • Collaborative and relationship-driven, with the ability to build trust with clients, colleagues, and delivery teams Professional attributes: • Confident applying ITIL-aligned service management practices to support effective managed services delivery, • Working knowledge of DevOps principles and service management tools such as ServiceNow, • Knowledge of Microsoft Dynamics 365 to support service discussions with clients We are also looking for people that fit how we work, which is something like; • happiest working under their own direction, but fully supported when needed, • an obvious attention to detail, we want you to obsess about the little things!, • an escalation handler, able to achieve win-win outcomes by utilising the skills across the team, • ability to work effectively with remote teams in India, • ability to work flexibly to deliver on-time to tight timescales What we can do for you: We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees: Real Flexibility – A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future. Don’t take our word for it though, check out our impartial Glass Door review More on equality: At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together

Ready to find the right role for you? Salary: up to £48,500 per annum plus Veolia benefits Hours: 43 hours per week, Mon - Fri 8.30am to 4.30pm , with a 1 in 3 weekend callout rota Location: Mobile across West Midlands When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for a qualified candidate to carry out PPM maintenance regime, fault finding and repairs on large industrial utility plant, de-commissioning and re-commissioning (electrical & Mechanical) on a wide range of Plant including (Steam and Hot Water Boilers, ASHP, Compressed Air Systems and Water Treatment plant), BMS systems including Trend, PLC, Scada & Iconics Platforms. The role will be working within a close team where they will be Veolia's lead on site and key is to deliver excellent customer focus and service delivery. The role will also be our key front facing Customer Contact on a daily basis and be able to liaise with the client for service deliverables. The role will require a flexible approach ensuring that the service delivery to our clients is met at all times which in turn means holidays are covered within a fixed rota, which will be determined by clients operational requirements. What we can offer you: 25 days of annual leave Refer an Engineer to us once you've joined and earn £1000 Access to our company pension scheme Free physiotherapy and 24/7 GP service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental, and financial health Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Carry out duties in accordance with the Veolia Health and Safety manual and Company Operating Procedures and work to the values of the company mission and vision statements. To write Permit to Works and Carryout Isolation's on equipment for you and contractors To ensure and maintain a superior level of aesthetics and housekeeping in and around the plant, equipment and buildings To safely carry out all Veolia Planned Preventive Maintenance activities ensuring they are all complete with the desired Month / Time Frame which involves the planned preventative maintenance, routine servicing and inspection and commissioning on all mechanical plant, electrical equipment and instrumentation. To safely operate and maintain all site main utilities under Veolia's control ensuring 100% service delivery is supplied to the client under contract KPI's To work within a close Team on a 1 in 4 call out / weekend working Rota covering the sites 24/7 Interact with our Clients on a Daily basis to meet their needs and deliver excellent customer service delivery. Interface with the site's Computerised Maintenance Management System in accordance with company operating procedures. Provide assistance to contractors working on site. Work in any area within his/her competence under the direction of the Operations supervisor. What we're looking for: Qualified to C&G level in Electrical Maintenance HV Electrically qualified as AP (Training can be given) Proven ability to fault find on PLC and control systems Must be able to form part of a small team and be willing to coach and assist other team members Be pro-active and self-managing and to exercise individual core technical skills effectively, flexibly to a high personal standard of workmanship. To maintain a high standard of housekeeping Self motivating and a strong team player with a can do attitude prepared to go the extra mile Proven ability to fault find and problem solve both electrically and mechanically Excellent communications skills (written, telephone manner/verbal/face to face). Able to understand and act on both verbal and written instructions/procedures Seeks out and takes opportunities to learn new skills Good PC skills Full Driving licence What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Oakley Recruitment is working in partnership with an expanding organisation based in West Bromwich. This is an excellent opportunity to join the team as a Sales Administrator on a full-time permanent basis Culture and Environment Our client is a well-established and growing business that prides itself on delivering exceptional service and building strong relationships with its customers. The team works within a friendly, supportive, and collaborative environment where everyone plays an important role in the success of the business. Employees are encouraged to take ownership of their responsibilities, contribute ideas, and work together to provide the highest standards of service. This is an excellent opportunity to join a close-knit team where reliability, teamwork, and a positive attitude are highly valued. Personality You will be a confident, organised, and customer-focused individual who enjoys building relationships and providing excellent service. Comfortable managing a variety of tasks, you will have strong communication skills and the ability to work both independently and as part of a team. A proactive approach, attention to detail, and a willingness to learn new systems and processes will be key to your success. Previous customer service experience is highly desirable, and estimating experience would be advantageous. Reward • 8am – 5pm Monday – Friday with 1 hour lunch, • Pension, • 20 days plus bank holidays, • Free parking Job Role: • Providing a professional first point of contact for customers, responding to enquiries via telephone, email, and occasional face-to-face interactions, • Managing customer orders from initial enquiry through to completion, ensuring customers receive regular updates throughout the process, • Supporting the sales team with a range of administrative duties, including the preparation of customer quotations and documentation, • Maintaining accurate customer records and updating the CRM system to ensure all information remains current and complete, • Liaising with suppliers to obtain order and delivery updates, communicating information effectively to customers and internal teams, • Raising and processing purchase orders, ensuring accuracy and compliance with company procedures at all times Skills and experience: • Experience of working in a fast-paced and commercially sensitive marketplace, • Well organised and strong communication skills, • Professional telephone manner, • Adaptable and able to think outside the box and use initiative, • Ability to work well within a team, • Willingness to learn and develop technical knowledge, • Strong literacy and numeracy skills, • General administrative skills, • Technology Conversant, with excellent working knowledge of Microsoft Office (Outlook and Excel) Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process

Telesales Administrator (Part-Time) Location: Sutton Coldfield Hours: 3 Days Per Week – Flexible School Hours Available Contek Recruitment are a specialist recruitment business operating within the Engineering and Construction sectors across the UK. Due to continued growth, we are looking to add a confident and organised Telesales Administrator to our team based in Sutton Coldfield. This is an ideal opportunity for someone seeking flexible, part-time work that can accommodate school hours while still offering a varied and engaging role within a busy office environment. The Role Your primary responsibility will be making persistent outbound calls to prospective clients within the industries we recruit for, gathering key company information and helping support business development activities. Alongside telesales activity, you will also support the wider team with general administrative duties. Responsibilities • Making outbound calls to prospective engineering and construction companies, • Gathering and updating company information and contact details, • Maintaining accurate records and databases, • Completing and updating Microsoft Excel spreadsheets/forms, • Supporting consultants with general administration tasks, • Assisting with office organisation and day-to-day admin duties The Ideal Candidate • Confident and professional telephone manner, • Comfortable with persistent outbound calling, • Organised with good attention to detail, • Competent using Microsoft Excel and Microsoft Office, • Self-motivated and reliable, • Previous telesales, administration, or customer service experience preferred but not essential What We Offer • Flexible working hours to accommodate school runs/school hours, • Friendly and supportive working environment, • Part-time position – 3 days per week, • Opportunity to join a growing recruitment business within thriving industries