Director of Business Development
hace 5 días
Birmingham
Business Development Director Location ;Birmingham Contract Type: Permanent, Full-Time Working Hours: Monday–Friday, 9:00–17:30pm About the Role Following recent investment in high-technology print, mail fulfilment and postal solutions, we are seeking a highly ambitious and experienced Account Director to lead one of our Client Services teams. This role is ideal for a commercially driven professional with 5+ years’ experience in print, mail and post, who thrives in a fast-paced, technology-led environment. You will take full responsibility for the acquisition, retention, development and profitability of all accounts within your team, while leading and developing a team of two Account Managers. Responsibilities • Leadership & Team Management, • Lead, motivate and develop a Client Services team to deliver outstanding performance and customer satisfaction, • Provide ongoing coaching, mentoring and development to ensure targets are met and exceeded, • Conduct regular team meetings, maintaining clear communication, direction and accountability, • Foster a positive team culture with a strong emphasis on recognition and reward, • Manage team absence due to holiday or sickness, • Account & Revenue Management, • Drive revenue growth, gross margin performance and customer retention across your account portfolio, • Produce quotations and win new and repeat business in line with or above company GP targets, • Take ownership of client accounts from quotation through to invoicing, • Ensure invoices are raised within agreed timescales (48 hours post-despatch, 24 hours for pro-forma invoices), • Liaise closely with Finance to monitor margins, credit limits and payment timelines, • Client Relationship Management, • Act as a senior point of contact for key clients, providing proactive communication throughout mailing campaigns, • Maintain excellent client relationships, even under pressure or when challenges arise, • Develop existing client accounts by increasing spend, frequency and profitability, • Handle incoming new business enquiries, introducing the business professionally and proposing best-fit solutions, • Operational & Cross-Functional Collaboration, • Work closely with IT Development to automate client mail processes wherever possible, • Collaborate with data processing, development, print and operations teams to ensure all campaigns are delivered on time, in full and with 100% accuracy, • Introduce internal print management specialists where outsource print opportunities exist, • Identify and implement process improvements to enhance client experience and business performance, • Commercial Optimisation, • Maximise postage and print management gross profit margins by reducing buying-in costs without compromising quality or delivery times, • Explore alternative postal solutions across Royal Mail, DSA networks and independent carriers, • Reporting & Development, • Provide regular performance updates to the Sales Director, including opportunities and challenges, • Maintain and develop industry knowledge within print, mail and postal services to support ongoing professional growth Qualifications • Proven experience managing multiple high-volume, technology-led print, mail and post campaigns, • Extensive experience in mail fulfilment and postage account management, including:, • Direct Mail, • Business Mail, • Hybrid Mail, • Transactional Mail, • Strong knowledge of UK and international postal services (Royal Mail, DSAs, independent carriers), • Excellent understanding of digital print and automated mail enclosing technology, • Highly organised, methodical and accurate, with the ability to multi-task under pressure, • Experience using Salesforce CRM and Tharstern MIS (desirable; training provided), • Proficient in Microsoft Excel, Outlook, Teams and Word Required Skills • Highly driven, financially motivated and career-focused, • Confident leader with a professional yet engaging management style, • Strong communicator, approachable and transparent, • Team-oriented, collaborative and supportive, • Self-motivated, diligent and able to work independently to deadlines, • Proactive, flexible and solution-focused with a strong sense of ownership, • Committed to continuous learning and personal development Pay range and compensation package Equal Opportunity Statement We are committed to diversity and inclusivity.