Customer Service Advisor - Special Language Speakers
23 days ago
Edinburgh
Are you skilled in speaking a different language? \n\nDo you enjoy helping customers solve problems whilst giving the best service? \n\nIf you answered yes to those, this could be a great fit! \n\nCustomer Service Advisor - Languages needed - Dutch, German, Portuguese, French or Polish. If you speak one of these languages, get in touch. \n\nLooking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - Special Language Speakers to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels.\n\nThis is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment.\n\nThe Role\n As Customer Service Advisor - Special Language Speakers you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care.\n\nLocation: Edinburgh (1 Lochrin Square)\n Hours: Full-time, 37.5 hours per week\n Salary: £26,800 + monthly incentives\n\nKey Responsibilities\n\nDeliver high-quality customer service via phone, chat, and email in both German and English\nHandle customer queries and resolve issues from start to finish\nWork in a fast-paced call centre environment, managing multiple interactions at once\nCommunicate clearly and confidently across all channels\nMeet and exceed KPIs and performance targets\nCollaborate with team members to improve service delivery and processesWhat We're Looking For\n\nPrevious experience in customer service, ideally within a call centre\nFluent in German and English (written and spoken) - essential\nStrong communication and problem-solving skills\nAbility to multitask and manage multiple chats efficiently\nComfortable working towards targets in a customer service environment\nPositive, adaptable, and eager to learnWhat's on Offer\n\n33 days annual leave including bank holidays\nMonthly performance bonus and referral incentives\nHealth cash plan and wellbeing support\nEnhanced family policies and life insurance\nHybrid working options (performance-based)\nOn-site gym and discounted fitness memberships\nOngoing training and clear career progression opportunities\nRegular team events, incentives, and recognition programmes#call centre and customer service\n\nCustomer Service Advisor - Special Language Speakers\n\nDisclaimer\n\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail