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Customer Service Your new company Hays are recruiting for a permanent, friendly, detail-oriented, and proactive Customer Service Clerk based in Trafford Park, Manchester. You will be the first point of contact for customers, providing exceptional service and support across various channels. Your new role Key Responsibilities: • Respond to customer enquiries via phone, email, and in-person., • Process orders, returns, and account updates accurately and efficiently., • Resolve customer complaints with professionalism and empathy., • Maintain up-to-date knowledge of products, services, and company policies., • Log all customer interactions in our CRM system., • Collaborate with internal teams to ensure customer satisfaction.What you'll need to succeed, • Previous experience in a customer service telephone-based administrative role., • Excellent communication and interpersonal skills., • Strong attention to detail and organisational abilities., • Ability to work well under pressure and manage multiple tasks. 4738327

NHS Administrator Administrative Support Officer x 3 – Band 3Location: Central Stockport Team: Health AppointmentsContract Duration: Approx. 3–4 monthsStart Date: ASAPHours:Full Time 37.5 per week x 2 and one part time role 3 days per weekWorking Environment: 100% office-based (not hospital-based)Salary:12.75 per hour About the RoleWe are recruiting for a proactive and detail-oriented Administrative Support Officer to join a healthcare team in Stockport. This is a fast-paced, office-based role where your organisational skills and customer service experience will make a real impact on the delivery of healthcare services.Key Responsibilities • Provide high-quality administrative support to the Healthcare team, • Accurately input data into internal systems with a strong focus on detail, • Manage appointment bookings and scheduling with efficiency and professionalism, • Handle incoming queries and provide excellent customer service, • Support the team in maintaining smooth day-to-day operations under pressureEssential Criteria, • Previous experience working in a healthcare setting, • Proven ability to thrive in a fast-paced, high-pressure environment, • Strong customer service skills and a professional telephone manner, • Excellent attention to detail in data entry and record keeping, • Experience with appointment booking systemsThis is a fantastic opportunity to contribute to a vital area of healthcare while gaining valuable experience in a supportive and collaborative office environment. If you're ready to bring your skills to a team that values precision, empathy, and efficiency, we’d love to hear from you.What you need to do now If you're interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career # 4741344

About the Role We are seeking a highly motivated and customer-focused HR Services Assistant to join our HR Services team based in Manchester. This is a front-line role, providing essential support and guidance to colleagues across the firm. You will play a key part in coordinating new joiner activities and managing a broad range of HR queries and processes, including onboarding, pre-employment checks, performance management, secondments, leavers, retirements, long service awards, and contract renewals. This is an excellent opportunity for someone with a passion for delivering high-quality HR support and a proactive approach to process improvement and technology adoption. Key Responsibilities • Act as the first point of contact for HR-related enquiries via telephone, email, and online platforms, ensuring timely and professional resolution., • Provide transactional processing and administrative support across core HR processes., • Prepare external correspondence including employment references, mortgage/rental confirmations, and business visa letters., • Maintain and update HR documentation in line with legislative and policy changes., • Ensure accurate data entry and maintenance within the firm’s HR system (Workday) and other filing systems., • Build strong working relationships with HR colleagues and contribute to a collaborative team environment., • Identify and implement opportunities to streamline HR processes and enhance service delivery., • Support HR projects focused on automation and AI-driven enhancements to improve administrative efficiency and employee experience. Key Requirements Essential: • Proven customer service experience in a professional or commercial setting., • Strong communication skills and a commitment to delivering prompt and effective support., • Team-oriented mindset with a focus on achieving shared goals and KPIs., • Proactive approach to continuous improvement and openness to adopting new technologies., • Interest in process optimisation and innovation. Desirable: • Previous experience in a shared services HR environment., • Educated to degree level or equivalent., • Proficiency in MS Office, particularly Excel, and familiarity with database systems., • Experience using HR technology platforms, ideally Workday., • Interest or experience in supporting AI-driven systems or automation initiatives within HR. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

The Opportunity Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person. Work with us because you: • Want to be part of a bank built for the dynamics of the modern world, • Relish a challenge and enjoy a fast-paced, innovative and hardworking culture, • Enjoy finding new and better ways to solve complexity and make things happen, • Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups, • Care about society and the environment and want to be part of a business that cares too, • Want to continue to grow professionally and be the best version of yourself The Role & Responsibilities To underwrite Residential BTLs, Commercial Investment and Trading Business mortgage applications in line with the company lending policy and to manage the application through to completion. Reporting to the Underwriting Manager, principal interfaces will be with Lending Manager Colleagues, Risk Management, Brokers and Lending Officer colleagues. To underwrite Residential BTLs, Commercial Investment and Trading Business mortgage applications in line with the company lending policy and to manage the application through to completion. Credit Risk • An ability to adopt a pragmatic approach to underwriting residential BTL, commercial and trading business mortgage applications within approved lending mandate, • To understand and analyse key items such as credit searches, bank statements, financial accounts, property valuations and business appraisals in order to make informed lending decisions, • To deliver high levels of accuracy and attention to detail in data input and all written communication produced., • Able to develop a rationale for those cases outside of own lending mandate or company lending policy and communicate findings to Credit Risk department for their consideration, • To build successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as administrators, lending officers, credit risk and finance to ensure all lending requirements are satisfied prior to release of funds, • To effectively manage a pipeline of approximately 70 cases through to completion, ensuring both company service standards and the lending policy is complied with throughout, • To deal with all internal and external telephone & email enquiries efficiently and within company standards, • Ensure a good understanding of all the company’s policies, procedures and compliance guidelines, installing the principles in your daily practice to protect the company from any associated risks, • To embrace the principles of treating customers fairly and responsible lending in all decision making, • To be able to assess the applicant’s portfolio in line with the PRA requirements The Person • Relevant commercial banking/lending experience, • Computer literate (good knowledge of MS Office suite – Excel, Word, Power-Point), • Knowledge of TCF, • Good knowledge of compliance procedures within the mortgage industry., • Reading of financial accounts, valuations, business appraisals and credit searches., • Ability to develop an analytical and pragmatic approach to underwriting, • Excellent verbal and written communication skills, • Ability to work on own and as part of a team., • Excellent planning and organisational skills, • Enthusiastic “can do” attitude, • Able to work under pressure and to tight deadlines, • Accuracy & attention to detail, • Professional, well presented, • Establishes effective working relationships at all levels, • Customer-focused approach, • Proactive & Self Driven Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: • Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment, • Free access to Headspace, a mindfulness & meditation digital health app, • Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause, • EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health, • Cycle to work scheme, • Discounts on gym membership, • Contributory pension scheme & death in service Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time. • Minimum of 27 days holiday per year, • Option to buy or sell holiday days through our flexi-holiday scheme, • Discounts on gym membership nationwide, • Access to discounts on a range of high street and online brands, • Community support and charitable giving Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals. • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success, • Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

The role As an SMB Account Manager for the French Market, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns, what steps they can take to offer the best delivery experience possible to customers or how they can take advantage of our latest technology and perks, you will help restaurants to get the very best out of our platform. This will be an office-based position during your 3 month probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre and you will report to your Account Management Team Lead. The base salary is £29,300, plus a bonus of up to £6,000 per year, paid quarterly. Start date is Early Feb 2026 What You Will Do • Manage a portfolio of accounts through desk-based account management model, • Support growth of partners through email, phone, online presentations and video calls, • Maintain long-term relationships with our partner base, ensuring the best service is provided to so our partners can be successful on our platform, • Liaise between your restaurants and our teams to ensure delivery of our solutions according to our partner's needs, • Manage accounts to initiate and maintain favourable relationship with partners, coupled with driving positive outcomes for Deliveroo, • Execute campaigns to improve key performance metrics including customer outcomes, restaurant retention and order volume growth, • Drive engagement with Deliveroo's national and local marketing opportunities for restaurants Requirements • Track record in an account management role; strong relationship building skills to produce positive results, • You're able to understand a problem and get to the crux of an issue quickly, using data and without over-complicating, • You are enthusiastic, with the ability to remove barriers through creativity, • You have an excellent phone manner, and experience providing telephone support to customers, • You're enthusiastic about technology and keen to learn about all the ways in which our technology can help our partners succeed, • Language skills - ability to converse with businesses in French Why Deliveroo? Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride. Benefits And Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our global Clinical Operations colleagues within our PPD® clinical research services provide end-to-end support for clinical trials from study start up to monitoring through to study close out, across commercial and government contracts. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies. The PPD FSP Solution: PPD's Functional Service Provider division partner with and serve as an extension of our PPD team, supporting our customers key functions. We cover customer needs on every level, allowing them to do more with less, with an uncompromising commitment to quality. We deploy the same top-tier talent in ALL engagement models. Exceptionally trained, rigorously supported and technologically empowered to help customers manage capacity and set programs up for success. Joining within our PPD FSP functional area, allows you to join the renowned PPD CRO and still gain invaluable client dedicated experience. Discover Impactful Work: Take responsibility for coordinating the clinical monitoring activities, overseeing the CRO clinical /site management activities and co-monitoring the assigned international Ph 2/3 clinical studies in accordance with regulatory requirements, Good Clinical Practice (GCP) guidelines and SOPs to the most rigorous standards of quality, timely delivery and within budget, in order to assist in the delivery of Clinical Development objectives and achieve clinical excellence. Coordinate the achievement of assigned clinical study deliverables within a matrix organization under the leadership of the Clinical Project Managers (CPM). Be a client representative at site and build relationship with our investigators.. A day in the Life: • Ensure clinical activities coordination & oversight, • Ensure efficient and thorough study start-up by overseeing the Clinical team of the CROs and working closely with other relevant team members involved in the study set-up (DM, reg, CMC, etc); ensure feasibility report are exhaustive, Review site feasibility reports as per oversight plan , support the CPM in site selection, verify timely collection of essential study documents, such as regulatory and ethics committee documents for submission, and by controlling that all set up activities are performed prior to each site initiation, as per the oversight plan., • Support and ensure that all specific Client/CRO EDC system tasks under the clinical responsibility are completed and achieved according to the defined timelines without jeopardising the start of a trial. Support the Clinical CRO in the training of the CRAs on all study specific operational activities and participate in the organisation and preparation of the monitor and investigator meetings in collaboration with the other study team members (Corporate and/or affiliates, CROs as appropriate) Assist the CPM/ study team in the evaluation of detailed timelines and establishment of clinical studies milestones for assigned projects, ensuring that they are performed to the most rigorous standards of quality and timely delivery., • Prepare and/or assist in the production of all documents necessary to oversee the clinical activity implementation, monitoring and reporting in a professional, high quality and timely manner (such as monitoring oversight plan and clin, • Customize site Key Risk/Performance Indicator template and follow these KRIs/KPIs at frequency agreed in the oversight plan, • Validate the final clinical study documents (such as study manual, monitoring plan, prepared by the Clinical CRO., • Review all/a sample of site visit reports as per the Oversight Monitoring Plan, ensuring timely and appropriate follow up of issues raised by monitors (Corporate & affiliates and/or CROs as appropriate)., • If applicable, provide support and guidance to Internal CRAs (Client Corporate & Affiliates with provision of some supervision in specific cases)., • Coordinate and manage the CRO relationship, assisting CRO CRAs/CTLs when and where necessary. Collaboration with the CPM in the RFP process and participation to BID defense meeting, • If applicable to set up regular meeting with MSL (Medical Science Liaison) at LMA (Local Medical Affairs) who can support Clinical Operations at various steps (site qualification, site recruit, • Contribute to the efficient operation of the TA Group and to transversal project cross- TAs and other departments within client (e.g. systems implementation, change management initiatives, continuous improvement initiatives, • Ensure the monitoring oversight of different activities entrusted, • Co-monitor clinical studies according to the oversight plan, ensuring adequate contact with investigator sites, identifying and solving issues in study progress, verifying data in-house or by conducting co- monitoring visits, in collaboration with other study team members, and following up as required with CROs/CRAs/investigator., • Participate in the ongoing clinical study data reviews in collaboration with the other study team members., • Make appropriate and timely reporting in CTMS, with regular checks for quality and accuracy., • Ensure the agreed timelines for data collection (CRF/eCRF) and data clarifications/queries are met, sending information to data-management and monitoring CROs as appropriate., • Ensure that study samples/assessments flow as required per protocol is well coordinated between the various stakeholders (CROs/Vendors/client departments) from site to the central facility/specialized lab. Participate in TMF quality check review regularly to ensure adequate completion during the study course with a final thorough review at the end of the trial prior to study archiving, • Participate in the preparation and follow-up of any other study systems (such as IWRS/IMP forecasting/flow etc, as required, • Maintain and review key clinical documents required for Clinical Study Report (CSR), to ensure adequate quality (e.g. for CSR appendices publishing), • As appropriate, participate in the preparation of study documents and perform site visits prior to audits /inspection and assist in audit follow-up /findings resolution., • Be a client ambassador at site and create relationship with our Investigators, • Clinical activities (out of studies), • Contribute/participate on SOP update and review training material created by Process Training Management, • Contribute to the efficient operation of the TA Group and to transversal project cross- TAs and other departments within client (e.g. systems implementation, change management initiatives, continuous improvement initiatives, • EHS Responsibilities, • Comply with applicable EHS regulations and procedures., • Participate in the site's EHS performance by reporting risks, malfunctions or improvements Education • Life science or medical graduate or other relevant qualifications., • Minimum: CRA graduated Experience • Experience of minimum 1 year (ideally 2 years) of Lead CRA e.g. coordination of clinical activities/site management activities for the set up and running of international registrational studies (multiple sites/countries)., • Experience as a Field CRA monitor for at least 3 years (CROs or Pharma Industry), • Excellent Knowledge of Good Clinical Practice (GCP), ICH regulations., • Experience in preparing clinical study documentation for study set up, maintenance and closing, • Experience in managing and developing relationships with Contract Research Organizations (CROs). Global studies (multiple countries/sites) experience, • Previous experience in the Therapeutic area of studies (Neuroscience, Oncology or radiopharmaceutical compound) is a plus Knowledge, Skills, Abilities • Good leadership skills, effective at mentoring and training, and capable of motivating and integrating teams, • Good planning and organizational skills to enable effective prioritization of workload, • Solid interpersonal and problem solving skills to enable working in a multicultural matrix organization, • Capable of working effectively in a changing environment with complex/ambiguous situations, • Familiarity with the practices, processes, and requirements of clinical monitoring, • Good judgment and decision making skills, • Effective oral and written communication skills, including English language proficiency, • Capable of evaluating workload against project budget and adjusting resources accordingly, • Sound financial acumen and knowledge of budgeting, forecasting and fiscal management, • Strong attention to detail, • Solid understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc., • Good computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc Working Environment Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner., • Able to work upright and stationary for typical working hours., • Ability to use and learn standard office equipment and technology with proficiency., • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities., • May require travel. (Recruiter will provide more details.) Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do • Advise and arrange travel for corporate business customers (both individuals and groups), • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services, • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations, • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided, • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements, • Use positive telephone service techniques and act on special customer requests, • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For • Passion for excellence in client service, including proactive anticipation of needs, • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo), • Professional communication (written and verbal), • Attention to detail, • Act with integrity, and look after personal traveler information, • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation), • Resolving customer issues quickly and independently / with supplier, • Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family., • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals., • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first., • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action., • And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. ___ for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the ___. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Job Title: Senior Business Consultant - Global Ops Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE People always come first at Columbus. We’re a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we’re a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your own path. Let’s thrive, grow, and shape the future together. Global Ops D365 team, By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. "The team is great and want to get stuck in and help each other out, we have good customers, and no two days are the same" Diversity and Inclusion are close to our hearts. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future. The role of Senior Business Consultant - Global Ops • Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required., • Perform root cause analysis and incident management to minimise future issues, and To identify and promote potential commercial activities., • Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration., • Provide informal/formal training to Customers with both standard system, additional modules/functionality and special customisations, where necessary. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you. About You (The Essentials) • Microsoft exams qualified D365 F/SCM Finance Certified., • Knowledge of Electronic Reporting, Tax Calculation Service,, • Global VAT / Tax an advantage., • Wider D365 F/SCM functional knowledge., • c5 years+ D365 experience in a consulting or internal lead D365 role., • Full driver's licence and access to a vehicle, • Curious, looking to challenge the status quo and improve, • Collaborates well with both internal and external colleagues, • Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus you will get;- • 25 Days Annual Leave (Increasing with Service), • Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More, • Enhanced Maternity Pay, • Access to Free Training Courses Delivered by Columbus Academy, • Free Microsoft Certifications and access to Microsoft Learn, • Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations), • Free Barista Coffee and hot drinks made in-house, • Free Beer and Fizz every day (2 - 5pm), • Casual Dress Code in our Offices, • Personal Pension Plan, • Life Assurance x4 Salary, • Cycle-to-Work Scheme, • £2,500 payment for successful candidate referrals, • Flexi-phone upgrade scheme (if eligible), • Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) • Free 24/7 Access to Cubo Gym(s), • Vitality Medical Insurance, • Westfield Health Cash plan (includes an Employee Assistance Lines),, • Mental health first aiders, • Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and “Apply for this job” or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don’t worry if you don’t have the time; it does not impact your application. In the meantime, check us out on ___ or ______ STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Functional Consultant, Functional Architect, Support Consultant, Finance, F/SCM Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem. With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact — for our people, our customers, and the journey ahead.

Job Description SHIFTS YOU ARE APPLYING FOR: 38.75hrs p/w; Mon 09:00 - 17:15; Wed 13:45 - 22:00; Thu 09:00 - 17:15; Fri 13:45 - 22:00; Sat 09:00 - 17:15 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role: To be a successful Sales Manager you will: • Support the Store management team across all product areas, back of house and running the store when needed, • Manage a team to deliver amazing service and accurate stock processes in an environment which is commercial, operationally efficient, safe and where targets are met, • Create an atmosphere where supporting, motivating and inspiring your team to be at their best is at the core of everything you do, • Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team, • Ensure communication is up-to-date and accurate at all times in order to meet business needs We’ll offer amazing benefits (see list further below) About You: • You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires and motivate others, creating a great working atmosphere and team spirit, • You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers, • A team player who works at their best in a results driven, fast paced and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with the new objectives, • A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others, • Able to demonstrate the ability to problem solve, make sound business decisions, confidently challenge processes and generate innovative ideas to take the business forward, • Confident when dealing with people issues, • An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What’s Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. About Us You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global! About The Team • Fantastic rewards for doing a great job and achieving great results, • 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT), • 10% off most partner brands & up to 15% off Branded Beauty, • Sharesave Scheme, • 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract), • Early VIP access to sale stock, • Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform, • Access to fantastic discounts at our Staff Shops, • Access a digital GP and other free health and wellbeing services, • Life assurance, • You can register for a discounted health plan for you and your family, • Financial Wellbeing - Save, track and enhance your financial wellbeing, • Apprenticeship - Earn, learn and gain a qualification (England stores only), • Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store, • Support Networks - Access to Network Groups to empower and celebrate each other, • Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on 0116 429 8726 / 0044 116 429 8726 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays).

Service Desk Analyst (Customer Service / Helpdesk) Location: Farnborough office, Farnborough Business Park, GU14 7JP (Office based role) Working pattern: Day shifts, Monday-Friday, start times vary between 7:00am-9:00am Job type: Full time, Permanent Competitive starting salary – Uncapped overtime options – Full training and development included - 26 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service Centre in Farnborough. We have numerous prestigious managed service contracts that we are currently delivering services to, and we have an increasing order book going ahead. We are in a great place to expand our team to support the growth we are experiencing. Plenty of at-the-desk training is provided and career development is on offer! THIS IS A DAY SHIFTS ROLE: Monday to Friday, start times will stagger between 7:00am and 9:00am. This role will see you work out of our modern office based in Farnborough (Farnborough Business Park). Service Desk Analyst - What you’ll do: • Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals, • Collect data and log incidents, requests and queries into an online customer portal, • Ensure that excellent customer service is provided to our customers consistently, • Follow up any actions in a timely manner and provide regular customer updates to meet promises made, • Attend team training sessions when required, • Order and arrange spare parts for various IT related incidents or requests via an internal logistics applications process, • Coordinate, arrange and schedule Engineers or Field Engineering resources to customer sites, • Maintain rapport with our customers by displaying a detailed understanding of their support requirements and understanding of the contracts we have with them, • Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution, • Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions, • Achieve or exceed customer specific Service Level Agreements (SLA’s), • Understand and proactively operate the “Escalations Procedure”, • Administration, Coordinating / Coordinator, Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre, retail, public sector etc.), • Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel, • Call handling / telephone-based customer service / customer assistant experience is welcomed, • Successful experience of working in a team and working on your own, • ITIL Aware (Desirable but not essential), • Commutable to the Camberley office daily, • Company pension scheme, • Access to the Flexible Benefits portal, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused #TJ-Onsite

Retail Support Specialist - Milton * About The Role * SALARY: Starting from £26,368.80 pa dependent on experience LOCATION: Milton K e y n es HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanen t, 35 hours per week CLOSING DATE: 08/01/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Retail Support Specialist to resolve Dealer, Brand, Broker, and VWFS UK escalations that impact commercial targets and customer satisfaction, while ensuring smooth collaboration across teams. This high-impact role will be instrumental in driving service excellence and safeguarding SLAs by coordinating actions and task owners, ultimately supporting business growth and enhancing partner relationships. What you’ll be doing: • Act as the key link between Dealers, Brands, Brokers, VWFS UK Sales field teams, and internal departments to ensure smooth workflows and timely query resolution, • Investigate complex queries thoroughly, assess risks and opportunities, and involve the right stakeholders to achieve effective solutions., • Create clear plans to manage changing priorities for key contacts, ensuring queries are resolved quickly and efficiently., • Escalate process issues to the correct teams, compile factual investigations, and support improvements to prevent poor outcomes for customers and partners., • Identify root causes of recurring issues, suggest improvements, and coordinate change requests to enhance processes., • Work closely with the wider Sales team to spot performance risks and opportunities, helping us stay on track to meet commercial targets., • Use Salesforce to manage queries, allocate tasks, track progress, and ensure service levels are met., • Produce accurate , timely external communications using Pardot and maintain Salesforce processes such as retailer account management., • Keep field colleagues informed with clear, professional updates on operational performance and key insights., • Maintain and update retailer support packs, forms, and contact details to ensure easy access to the latest information., • Support the creation and maintenance of Sales processes and policies, ensuring compliance with FCA regulations and internal standards., • Leverage technology to drive efficiency and bring forward new ideas for continuous improvement. What you’ll bring: You’ll be a confident problem-solver and natural collaborator , able to work across multiple teams and stakeholders to deliver timely resolutions. You’ll have a passion for improving processes and driving efficiencies , with a focus on delivering exceptional service and maintaining compliance. Essential Experience & Skills: • Excellent written and verbal communication skills, including telephone handling, • Strong customer service experience with ability to use initiative, • PC literate with solid MS Office skills, including strong Excel capability, • Ability to quickly learn and adapt to new systems, • High level of time management and organisational skills, • GCSE (or equivalent) in Maths and English Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * About You * About Us * Why join VWFS UK? Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.