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Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.. Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026

Join a cutting‑edge research environment working with leading UK and international pharmaceutical companies We’re offering… A stimulating and rewarding career pathway for individuals looking to play a key role in the development of tomorrow’s medicines. As a Patient Screening Co‑ordinator, you will join a successful MHRA Phase I Accredited Unit with an international reputation for excellence in clinical research. This is an exciting opportunity to support the recruitment and screening of volunteers and patients for our clinical studies, helping to strengthen our volunteer database and contribute directly to the success of our research programmes. The role… You will receive full training to develop the skills needed to screen, assess, and onboard volunteers and patients onto our pharmaceutical studies. Working as part of a collaborative and friendly Recruitment Team, you will be responsible for delivering a professional, supportive, and engaging experience to all volunteers. This position is ideal for someone with excellent people skills, strong customer service experience, and the confidence to communicate clearly with a wide range of individuals. You will work closely with our clinical teams and external partners, ensuring volunteers are well‑informed, welcomed, and prepared for their research journey. Key aspects of the role include: • Conducting initial telephone screenings and assessing volunteer suitability, • Booking eligible volunteers into New Volunteer Screen (NVS) appointments, • Maintaining accurate, high‑quality records within the ICARUS database, • Supporting outreach and engagement activities to grow our volunteer pool, • Working with Recruitment and Marketing teams to support study needs, • Ensuring all activities comply with EU/UK Clinical Trials legislation and ICH GCP Experience we’re looking for… • Experience in a customer‑facing, call‑handling, or service‑driven role, • Confidence communicating clearly and professionally with a wide range of individuals, • Strong organisational skills with the ability to manage multiple tasks and priorities, • Comfortable working with databases with good attention to detail, • Ability to work collaboratively within a team as well as independently, • A proactive, positive approach to problem‑solving and supporting volunteers, • Previous experience in healthcare, clinical research, or recruitment is beneficial but not essential MEU will offer you… At MEU you can enjoy a competitive benefits package that supports your wellbeing, growth, and financial security. We invest in our people with a market‑leading benefits package that recognises your contribution and supports your life inside and outside of work.

Job Title: Sales Executive / Business Development Manager Location: Oldham, Greater Manchester General Company Overview: Market leading, international manufacturing and supply company. An exciting opportunity has arisen with our client, for a Sales Executive / Business Development Manager in Oldham area, Greater Manchester. We’re looking for a driven and ambitious sales professional that has the desire to succeed and eventually progress to becoming a Sales Manager via the company’s structured career pathway. Job Responsibilities: • You are an energetic and self-motivated, entrepreneurial builder, • You can work independently with a good sense of urgency, • Together with the Sales Director, you set up a plan to develop new business, • You hunt for quality leads that are in line with the business strategy, • You identify qualified leads and listen to their needs, • You oversee expanding the reach of the company in the UK, • You take ownership of your territory, • You will be responsible for logging sales activity onto Salesforce, • You work closely with the Customer Success team to get orders processed About you: • You are hungry, trustworthy and present yourself professionally, • You are a born hunter that isn’t afraid of going the extra mile to make a new customer, • You have a good understanding of Microsoft Office, • You have an open mindset, and you are comfortable talking to different teams (e.g. Marketing, Customer Service, Production, etc.), especially when interpreting KPI’s and explaining reports, • You combine a strong team spirit with a healthy sense of autonomy, • You communicate fluently with your international colleagues in English What we’re looking for: We are looking for a driven sales person - an accomplished lead generator who will help with growth of the company. • You have a nose for potential leads and enjoy the challenge of obtaining an appointment with the right person., • Your greatest quality is your enthusiasm and commercial insight during outbound calling. The best way to approach and talk to someone is something you immediately understand. You also dare to be creative to get that wanted appointment., • You seamlessly supplement telephone prospecting with reaching out via e-mail and LinkedIn., • You are a team player and based on your sales experience, you and your colleagues optimize the strategy to approach the companies in the target group., • Trying out new methods and challenging each other to achieve those targets, that's what energizes you., • Together with the Sales Manager EU, you set up a plan to develop new business., • 100% customer satisfaction is the way you want to go., • Your administrative efficiency ensures that the CRM system is always up to date., • You are an accomplished planner and manage your agenda as efficient as possible when you are on the road. Package & Salary: • Competitive Salary (negotiable depending on experience), • Company Car / Car Allowance, • Structured pathway to becoming a Sales Manager, • 25 holidays + bank holidays, • Company Laptop, • Pension, • Great benefits package Please apply below or contact Ash from Greystone Consulting Group to discuss further. Telephone: 02921 880 588 Email:

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

A leading freight company are seeking a dynamic and results-driven Business Development Manager to lead growth initiatives within Air & Sea Freight. This role is pivotal in identifying new business opportunities, nurturing client relationships, and driving revenue across international freight services. The ideal candidate will have a strong understanding of logistics, supply chain solutions, and the competitive landscape of freight forwarding. Must have previous experience in Freight OR Logistics Offer • Monday to Friday 0800hrs - 1600hrs, • Remote/ Hybrid working available, • £50,000 - £65,000 plus commission & company car, • 25 days annual leave plus bank holidays, • Private healthcare Responsibilities • Generate new business in line with agreed financial targets via cold calling., • Work with prospective and existing customers to devise and sell Forwarding solutions., • Manage the overall process of customer enquiries., • Identify, assess and report opportunities for growth and development via new customers, new routes and new services Skills • Self-starter who can use their initiative and can adapt to various situations, • High drive to deliver excellent customer service, • Highly organised with a willingness to learn and develop, • Strong team player, • Strong verbal/written communication., • Good telephone manner, • Monitoring shipments If you would like to find out more please get in touch with me as soon as possible on 0117 422 4910. Look forward to hearing from you!

Stannah Live Advisor Jobs in Audenshaw at Stannah – Join Our Team! Stannah have an exciting opportunity for a Stannah Live Advisor to join the Sales Support Team based at the Audenshaw showroom. This job will involve supporting our sales channels through telephone, webchat and live video communications, including providing live online demonstrations of our product range and functionality while helping customers make informed decisions about our stairlifts and homelifts. As the Stannah Live Advisor, you will work on a full-time, permanent basis. The working hours are 8.30am - 6pm Monday to Friday, with a salary of £27,000 This is a great opportunity for a customer-focused individual who enjoys helping people and is looking to develop their career within a successful and growing business. To be successful as the Stannah Live Advisor, it is essential that you have previous experience in a customer service or sales support role. Experience in telephone sales or webchat support would be desirable. Stannah Live Advisor Responsibilities: • Provide telephone, webchat and live video demonstrations of products to support customers, • Develop a strong understanding of company products and key features, • Assess customer needs and recommend suitable products and solutions, • Participate in training sessions and team meetings to improve sales performance, • Achieve KPIs and targets set by Sales Management Please see the full job description here: ___ Stannh Live Advisor Requirements: • Strong written and verbal communication skills, • Friendly, professional and customer-focused approach, • Empathetic and caring attitude when supporting customers, • Strong listening skills to understand customer needs, • Willingness to learn new skills and product knowledge Additional information If you have previous experience working as a Stannah Live Advisor or Customer Service Advisor, Sales Advisor, Contact Centre Advisor or Sales Support Advisor and are looking for a Stannah Live Advisor job in Audenshaw, please click the "apply now" button or contact us for further information. Benefits Include: • Market Aligned Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision

Our client, a top-tier corporate law firm, is seeking a Receptionist to join their team on an urgent basis following a recent internal promotion. This is a fast-paced role where no two days are the same, working as the sole front-of-house representative. The position operates Monday to Friday, 8:30am–4:30pm. The ideal candidate will be immediately available and bring a warm, professional, and engaging approach, along with a flexible, can-do attitude. Duties will include: • Greet and welcome visitors and clients in a professional manner, offering refreshments where appropriate., • Provide excellent customer service when handling telephone enquiries and receiving clients and visitors., • Ensure reception and client meeting areas are clean, tidy, and presented to a high professional standard., • Coordinate room bookings, liaising with hosts to confirm requirements., • Follow security procedures for all visitors and clients, including issuing, recording, and tracking access passes., • Handle queries and complaints calmly and professionally, escalating issues when necessary., • Set up conference room equipment as required, including laptops, screens, and projectors., • Adapt room layouts in line with client specifications and requirements., • Arrange transport for clients, including booking taxis and car services., • Provide administrative support to the wider business Please apply today for immediate consideration!

Job Title: Contract - Contact Centre Executives Needed Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally Full Time: 7am-7pm (7am-3pm, 9am-5pm, 11pm-7pm - changing each week after training) Days: Monday to Friday (5 days per week) From and End Dates: Start Date to September 2026 Salary: This role pays £26k per annum Training due to start: 5th May or 18th May for two weeks (Full Time Training / Day One in Manchester office) The Role The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care. Why Bright Horizons? We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing. What You Will Be Doing: 90% of role will be handling high volume inbound calls by telephone Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry. Educate and inform customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific benefit and processes, documentation, and timelines, whilst assessing their care needs. Maintain a high-level of customer satisfaction. What We Are Looking For: • Previous experience working in a high volume call centre / customer services environment, • Experience of working to set KPIs in a busy fast paced environment, • Available to work the shift patterns between 7am-7pm / Monday to Friday, • Work from the office in Manchester one day a week, • Quiet and distraction-free working space, • Good WIFI connection is essential Please note, due to our sector all roles are subject to a DBS.

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale. We are looking for a Client Coordinator to join the team here at Propelis. We are looking for someone with good organisational skills, that will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with good communication skills. The position is focused on client services and client support and will involve working with multiple clients where you will provide a unique service. You will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging. Role and Responsibilities: • Interacting with the Artwork Production and QC team, • The entering of client information into the Product Lifestyle Management system, • Communicating job progress and answering customer queries by telephone, Teams & email., • Interpreting results/reports and taking appropriate actions, liaising with staff and clients., • Producing electronic certificates, reports and invoices in an accurate and timely manner., • Contributing to credit control activities as required, • Liaise with and support the Global sales and marketing managers as required., • Booking in and sending out of samples, • Participation in team meetings and assisting with actions/projects., • Contributing to the upkeep and improvement of office processes and procedures, • Liaising daily with the Print development team Qualifications/Requirements • Enjoy working as part of a team, • Ability to communicate with staff, clients and at all levels, • Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel, • spreadsheets., • Good literacy and numeracy skills as you will be producing reports and documents., • Work under pressure and to be able to determine and organise priorities. Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better! If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant who can speak German would also be an advantage but not essential. This role will ideally be based at our Manchester office preferably on a hybrid working pattern (3 days in the office and 2 days at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our operations team. What You’ll Do Providing high levels of customer service, you’ll: • Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met., • Carry out research for our clients to make sure they get the best deal., • Process E tickets and travel documentation., • Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations., • Handle refunds and cancellations. What we’re looking for • You’ll be a motivated, passionate individual who has previous experience of working in business travel., • Experience using Sabre GDS although Galileo experience would be considered., • You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail., • Confident in dealing directly with our client on a face to face basis., • You’ll be happy to work between the hours of 8am and 6pm on a rota basis. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including; · Cash plan scheme (after probationary period has been completed) · Group Life Cover (after probationary period has been completed) · EAP Scheme · Pension Scheme · Volunteering days · Travel Discounts · Shopping discounts · Christmas Savings Scheme · Season Ticket Loans

FNOL Claims Handler\n\nMonday-Friday 8:30am-5:00pm\n\nManchester (office based)\n\nSalary £26,000-£28,000 DOE\n\nDo you have motor claims experience? \n\nWould you like to join a growing business with excellent progression opportunities? \n\nWe are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.\n\nYou will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business. \n\nKey Skills:\n\nExcellent degree of knowledge of motor related claims and principles\nExcellent communication skills, both oral and written\nGood degree of IT competency and literacy\nDemonstrate personal and professional integrity and lead by example\nAbility to work and contribute positively as part of a team and in isolation\nAbility to work accurately under pressure, adhering to deadlines and service standards\nMinimum 12 months FNOL Claims experienceThe role involves:\n\nTo demonstrate a high level of technical quality and service delivery\nTo provide exceptional customer service at all times\nTo participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions\nTo communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed\nTo work closely with the other team members and Managers to ensure service is delivered to the highest possible standard\nTo be accountable for the satisfactory resolution of any issuesBenefits: \n\n33 days holiday\nFully paid training\nExcellent progression opportunities \nSalary reviews\nCompany pension scheme \nCompany social eventsInterested to know more? \n\nCLICK APPLY

£12.71 per hour plus monthly bonus\n\n25 hours per week\n\n3 shifts available - All require Monday to Sunday flexibility (7am-1.30pm, 11am-8pm, 6pm-11.30pm)\n\nBased in Manchester (Media City)\n\nWe are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train\n\nRole:\n\nWe are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues.\n\n-Answering inbound calls from customers \n\n-Answering any customer questions and providing high levels of customer service\n\n-Resolving customers' vehicle issues via phone call\n\n-Keeping the customer updated at all times\n\nRequirements:\n\nTo work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:\n\n-Previous customer service experience (essential)\n\n-Excellent timekeeping and punctuality (essential)\n\n-Excellent communication skills (essential)\n\n-Professional telephone manner (essential)\n\n-Call centre experience (useful)

A leading property developer have a requirement for a New Homes Coordinator to join their team based in MAnchester.\n\nNew Homes Coordinator role\n\nWorking closely with the with the New Homes Manager you will be responsible for delivering a first class customer service to customers within their defect and warranty period. Duties to include:\n\nBeing a point of contact for incoming telephone calls and e-mails from customers / contractors and colleagues\nIssue the defect reports ahead of the defect calls with the Contractors and Investors\nRespond to customers to obtain more evidence/information and visit customers as/when necessary.\nEnsure all customer appointments, responses to e-mails and e-mails after post occupation visits are sent and are friendly but written in a clear and concise way.\nResponsible for arranging and undertaking weekly progress meetings with the Principal Contractor, to discuss and actively progress dates for the closing out of defects in customers' homes and discuss / co-ordinate any large works.\nCoordinate complaints using the complaints procedure, including issuing acknowledgements and formal responses to customers within set timescales, liaising with external parties, collating and checking data and information for accuracy and appropriateness.\nArrange the inspection of remedial enquiries where necessary to agree valid warranty issues.\nLiaise between Site Management teams, Customer Care Technicians and external contractors to ensure all remedial works are completed efficiently\nLiaise with the third party contractor to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.\nUndertake post-completion satisfaction calls to customers.\nManage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.\nEnsure contractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.\nUpdate weekly reports and distribute to relevant personnel \n\nSkills and experience required:\n\nPrevious experience in a customer care role within the construction of housebuilding industry\nStrong problem-solving skills, with the capacity to deal with complex and escalated customer issues effectively\nExcellent verbal and written communication skills, with the ability to manage difficult conversations and maintain a professional manor.\nCommitment to delivering exceptional customer service and enhancing the customer experience.\nStrong organizational skills with the ability to manage multiple tasks and projects simultaneously.\nSound knowledge of housebuilding processes and methods, and the ability to identify and action defects correctly. \n\nWhat's on offer?\n\nThe company are offering a competitive salary (dependant on experience), company bonus scheme, 37.5 hours per week, pension scheme, life assurance, 25 days leave (increases with services) and various other company benefits.\n\nIf you are interested in the role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link

Customer Services Assistant\n\nManchester\n\n£23,505- £27,178\n\nAre you customer-focussed, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you.\n\nWe have a fantastic opportunity for someone with customer services experience to take on a wide and varied role delivering high quality and consistent services to our customers and stakeholders. You’ll be part of our Tenant Services team, supporting our housing and property teams.\n\nWith good administrative skills and attention to details, you will process repairs requests as well as applications for housing, ensuring the relevant details are accurately recorded. Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the you will provide guidance, advice and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.\n\nCustomer-focused, you will have experience of liaising with customers both face-to-face and over the telephone. You will work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across our varied platforms.\n\nYou will join a high performing team who deliver an outstanding service to our customers

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian Speaking Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the Italian speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in Italian\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

We have a brand new role available for a Field Service Manager; a technical role with a real focus on customer service. The role is based in Middleton and will suit someone with technical service and engineering skills & experience.\n\nAre you an engineer by trade?\nAre you passionate about providing world class customer service with regards to technical products?\nAre you an effective people manager?\n\nIf so, then this opportunity could be just what you’re looking for!\n\nWhat You Get\n\n * Negotiable basic salary DOE\n\n * Enhanced pension\n\n * 25 days holiday + stats\n\n * Life assurance\n\n * The opportunity to work for a world class manufacturer who dominate their marketplace.\n\nThe Job\n\n * You’ll be responsible for a small team of field service engineers and administrators who are often overseas.\n\n * You’ll be responsible for the effective planning, resource management and coordination of the team when working on overseas installations/commissioning, process optimisation and general maintenance and repair.\n\n * You’ll ensure that all relevant drawings and documentation relative the engineers visits are complete and available.\n\n * Dealing with customer queries regarding technical or engineering issues.\n\n * Liaise with other business units with regards to major installation projects.\n\n * Create and issue technical quotations, order creation and definition and relevant costings, and follow up as needed\n\n * Organise staff training, approval of flights and expenses\n\n * You will be required to visit some customer sites overseas on an infrequent basis, mainly in the period of induction.\n\nAbout You\n\n * Previous leadership experience is essential, ideally with an understanding of the management of remote teams.\n\n * Engineering qualification, ideally HNC or above.\n\n * Experience of coaching and developing teams.\n\n * PC literate with MS Office and MRP/ERP management systems.\n\n * You’ll be a confident and articulate communicator – telephone, face to face and written.\n\n * Excellent customer service skills.\n\nIf you feel that you have the relevant qualities to take on this role, then get in touch now for more information

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking, Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the French speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in French\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Enterprise customers. Complex challenges. Own Revenue Growth\n\nWe are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform.\n\nWe’re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements.\n\nThis isn’t a “renewals” account management role - it’s about building strategic partnerships and unlocking new opportunities across complex organisations.\n\nHybrid Working UK. London 2 days per week at The Ministry - London’s coolest workspace (Yes, the same people as the Ministry of Sound).\n\nWelcome to UP3\n\nWorking shouldn’t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first.\n\nWe care about your happiness. When we are happy, we make better decisions - and happy people means better outcomes for our customers. That’s why we’ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed.\n\nIf you’re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible.\n\nReady for better?\n\nWe’re Proud to Be a Great Place to Work\n\n• Great Place to Work Certified 2023 & 2024\n • Best Workplace for Women 2023, 2024 & 2025\n • Best Workplaces for Wellbeing 2023, 2024 & 2025\n • Best Workplaces in Consulting & Professional Services 2023 & 2024\n • Best Workplaces for Development 2024 & 2025\n\nAbout Us\n\nWe are an award-winning ServiceNow Partner growing rapidly year-on-year.\n\nWe deliver best-in-class managed services and consulting solutions for customers using the ServiceNow platform.\n\nWe may be scaling quickly and working with major enterprise clients, but our culture remains grounded in a few simple values:\n\nOur Values\n\n• No one is above making the tea or watering the plants\n • Do the right thing by the customer. Always.\n • No room for egos, politics or gossip\n • We're a team — share what you know\n • If something needs doing, roll up your sleeves\n • Remember, at some point, you did something for the first time\n\nThe Role: Strategic Enterprise Sales Account Manager\n\nThis is a growth-focused enterprise account management role where you’ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment.\n\nYou’ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations.\n\nThis isn’t a renewals-only role - we’re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth.\n\nWorking closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you’ll shape solutions that solve real business problems while delivering measurable value for customers.\n\nWhat You'll Be Doing\n\n• Build and nurture strong relationships with senior stakeholders across customer accounts\n • Develop long-term account strategies focused on expanding our footprint within customer organisations\n • Identify opportunities for upselling, cross-selling and new consulting engagements\n • Work with technical teams to design solutions that solve customer challenges\n • Manage contract renewals, commercial discussions and long-term customer partnerships\n • Collaborate with delivery teams to ensure successful outcomes for customers\n • Lead account reviews and continually identify ways to improve customer value and engagement\n\nAbout You\n\nYou don’t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we’d love to hear from you.\n\nWe’re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations.\n\nYou might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business.\n\nWe’re particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You’ll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions.\n\nYou should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners.\n\nExperience We’re Looking For\n\n• 3–5 years experience in Account Management within a technology - managed services, or consulting environment (ServiceNow experience would be beneficial)\n • A proven track record of growing and developing customer accounts - mid-enterprise\n • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months.\n • Strong commercial awareness including pricing discussions and contract negotiations\n • The ability to build long-term account strategies and identify growth opportunities\n • Excellent stakeholder management skills\n • Comfortable working in a fast-paced, high-growth environment\n • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous\n • Experience in a fast-growing SME\n\nSalary & Benefits:\n\n• Base Salary Aligned with your expertise and growth\n • c£150,000+ OTE\n • Bupa health insurance, GP access & Bupa dental care\n • Life insurance\n • £250 home office setup allowance\n • 4% employee pension\n • 25 days holiday increasing with tenure\n • Comprehensive training and development\n • Hybrid working from The Ministry offices in London (typically 2–3 days per week)\n • On-site gym\n • Maternity & Parental Leave\n • We offer an enhanced parental leave package.\n • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay.\n • For paternity and parental leave, you’ll receive 4 weeks full pay.\n • We also support time off for ante and post-natal appointments.\n • Flexible Working\n • We know people perform at their best when they have balance.\n • That’s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1).\n • We also provide a £250 home working allowance to help you create a comfortable workspace.\n\nIf you’re driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment.\n\nStep into a role where your ideas matter, your impact is visible, and your success is rewarded.\n\nApply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks!\n\nApplication notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.\n\nIf you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

We are currently working with a prestigious UK Cleaning and Facilities Management provider to recruit an Account Manager to be based out of the offices in Manchester city centre\n\nThe Key Account Manager will be the overall contact for representatives of assigned customers and manage their account on a day-to day basis. The role will liaise directly with internal teams to ensure the timely and successful delivery of solutions according to customer needs.\n\nThe postholder is expected to work closely with the Help Desk, assigned Account Manager, and Operational Team on growth and retention strategies by providing complete and appropriate solutions for every aspect including customer satisfaction, boost top-line revenue growth, customer acquisition and profitability.\n\nMain responsibilities will include:\n\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n\n * Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required by SafeGroup for customer service\n\n * Works closely with all members of our sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers\n\n * Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner.\n\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n\nCandidate requirements:\n\n• Good industry knowledge in the Cleaning and Waste sectors.\n\n• Minimum of 3 years’ experience in an operational role in the service/FM sector.\n\n• Previous cleaning and/or waste sector experience is desirable.\n\n• Skilled in building and leveraging relationships over the phone.\n\n• Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.\n\n• Passionate about putting the customer first with a positive and friendly attitude.\n\n• Ability to empathise as well as a directive style when required to reach resolution.\n\n• Ability to converse confidently with external customers\n\n• Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.\n\n• Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goals

Customer Service Specialist \n\nManchester City Centre \n\n£25,000 \n\nPortfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team!\n\nDay-to-day responsibilities:\n\n* Provide an excellent customer service to our new and existing clients\n* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account\n* Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce\n* Contribute to the companies business goal of migrating all HRonline users to the new software system\n* Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system\n* Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline\n* Ensure all Service Level Agreements are adhered to at all times.\n* Meet and exceed all Key Performance Indicators \n* Contribute to team targets, paying particular attention to customer experience and feedback. \nKey requirements \nRequired skills and experience\n* Customer service experience is essential\n* The ideal candidate will have experience of working in an out-bound, telephone based role\n* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability \n* The ability to work in a fast-paced environment. \n* Able to adapt to change\n* Can take responsibility of own product knowledge\n* Able to communicate at different levels throughout the business\n\nBenefits:\n \n* Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service\n* Private health care cover after 5 years' service\n* New business referral scheme\n* Access to Health Shield \n* Access to the EAP service\n* Refer a friend scheme\n* Paid birthday leave\n* Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\n* Group life insurance\n* Eye care contribution\n* Free fruit (office-based staff)\n* Travel Season Ticket loan scheme\n* Milestone recognition\n* Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\n* Pace health Club (situated in the park Inn) discounted gym membership and spa treatments\n* Park Inn 20% off food and drink\n* New Century food and drink discount\n* Revolution De Cuba food and drink discount\n Cycle 2 Work scheme after probationary period\n* Free On site Gym\n* Bright Exchange perks\n\nINDMANJ\n\n50538LF\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K - £40K + benefits. \n\nYou will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards IACP accreditation.\n\nJob Overview\n\nYou will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided\n\nKey Responsiblites \n\nEffectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.\nMaintain an active caseload of Digital CBT clients, including Digital Trauma Programme\nTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified\nTo ensure ongoing CPD and training towards higher level qualifications\nWhere required, to provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. legal advice, counselling support, medical helpline etc\nDemonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients\nTo take accurate information and record on the HA Wisdom Wellbeing data base\nTo complete clinical assessments to determine the most appropriate support\nTo effectively identify and manage risk and safeguarding concerns in accordance with copmany "Risk Guidance Policy".\nEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement\nDemonstrate the ability to always provide excellent customer service \n\nWhat you bring to the team\n\nTo be BACP accredited or eligible for accreditation within 6 months of start date\nTo be trained in EMDR \nRelevant telephone experience and/ or EAP experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets \nGood communication and customer service skills\nExperience of working within a target driven environment \n\nBenefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service \nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nFree 24/7 onsite gym \n\n51253SK\n\nINDHA\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the Dutch speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in Dutch\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today

Job Title: Train Cleaner \nLocation: Newton Heath (site-based) \nHourly Pay Rate: £13.57 per hour \nContract: 6-month temp-to-perm \n\nBe Part of Keeping the Railway Moving \n\nAre you reliable, hardworking, and take pride in delivering high standards? This is a fantastic opportunity to join a key operational team ensuring trains are clean, safe, and ready for service across the Northern network. \n\nThe Role & About You \n\nAs a Train Cleaner, you’ll be responsible for the internal cleaning of train carriages at Newton Heath Depot. Working as part of a night team, you’ll help ensure each train is presented to a consistently high standard for passengers. \n\nThis role is contracted at 35 hours per week, working a mixture of 4 on / 4 off and 5 on / 4 off shift patterns, with working hours of 8:00pm – 6:00am. Alternatively, the role may operate on a Tuesday to Friday basis, working 8:00pm – 4:45am. The position is due to start on 18th May, so availability from this date is essential. \n\nYour duties will include cleaning seating areas, tables, floors, toilets, and touchpoints, as well as removing waste and replenishing onboard consumables where required. You’ll be working to tight turnaround times, so the ability to work efficiently without compromising on quality is imperative. \n\nThis is a physically active, hands-on role in a fast-paced, safety-critical environment. You’ll need to be dependable, able to follow procedures, and comfortable working night shifts on a rotating pattern. \n\nYou’ll be a strong team player with a good work ethic, able to take initiative when needed and maintain high standards throughout your shift \n\nThe Company \n\nNorthern Trains is one of the UK’s largest train operating companies, delivering over 2,500 services a day to more than 500 stations across the North of England. Connecting major cities, towns, and rural communities, Northern plays a vital role in keeping people moving for work, education, and leisure. \n\nWith a strong focus on customer experience, safety, and operational performance, Northern continues to invest in its people, fleet, and infrastructure. Train presentation is a key part of that commitment ensuring every service is clean, safe, and ready for passengers. \n\nWorking with Northern offers the opportunity to be part of an essential frontline operation, with clear standards, structured training, and the potential to secure a permanent position within a well-established and growing organisation. \n\nNext Steps \n\nInterviews are taking place on a rolling basis ahead of the May 18th start date. \n\nTo apply, please click “Apply” or send your CV directly to \n\nOnce your application is submitted, it shall be reviewed. If your application is suitable contact will be made for an initial telephone conversation before proceeding to record a short pre-recorded video interview. \n\nGanymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Are you a qualified counsellor with management or leadership experience?\n\nPortfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.\n\nThis is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.\n\nJob Overview\n\nYou will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.\n\nResponsibilities\n\nOverall responsibility for the running of your counselling team\nMonitor, mentor and ensure counsellors are working in line with clinical governance and within internal policies\nWork proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement\nImplement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements\nTo support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policyWhat you Bring to the Team\n\nCounselling qualification with IACP registration\nAbility to inspire team members and encourage clinical excellence and exceptional customer service\nAmbitious with the determination to succeed \n\nBenefits\n\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service\nContractual sick pay\nPrivate medical insurance after 5 years' service\nProfit share scheme\nSeason ticket loan scheme\nCycle to work scheme\nAccess to Employee Assistance Programme\nCompany incentives, access to discount schemes\n100% funding for professional registration fees\nSupport with revalidation and CPD \n\n 50084LSR4\n\nINDMANS \n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Are you a GDS proficient travel industry professional with a flair for fares?! If so, we’d love to hear from you as we recruit for some fantastic roles with a leading travel organisation.\nJoining our client as a Flight Reservations Consultant, successful candidates will be responsible for booking flights to a variety of worldwide destinations, dealing with any flight-related queries whilst offering outstanding customer service.\nPrevious experience with booking flights using a GDS is essential for the role, along with exceptional customer service and communication skills. You’ll be professional and enthusiastic with a keen eye for detail and in return, our client is offering a competitive salary of £28k, plus genuine OTE of £35-40k and excellent industry benefits.\nThis role is ideally based in Chester/hybrid, however our client can also offer a fully home-based option for those in other areas of the UK.\nWorking hours are Mon – Fri 9am – 5.30pm / 9.30am – 6pm with one in four Saturdays 10am – 4pm.\nThis is an exceptional opportunity with an extremely friendly and professional team, working sociable hours and offering excellent earning potential, so if this role is of interest to you, please apply online.\nRole of Flight Reservations Consultant:\n * Making flight reservations using a GDS\n * Identifying and sourcing alternative flight options to increase margins\n * Building relationships with agents\n * Following up on sales leads (email / phone) and working towards targets\n * Offering a high standard of customer service\n * Staying abreast of everything new in travel, from airline routes to travel guidelines\nSkills required for the role:\n * Previous flight reservations / sales experience using a GDS - essential\n * Excellent knowledge of worldwide airfares\n * Good worldwide geographical knowledge\n * Excellent relationship building and communication skills\n * Confident telephone manner and good attention to detail\nIf you’re interested in learning more about this Flight Reservations Consultant opportunity, please press the apply online button now!\nNot for you? Then please visit our website to view the other exciting roles we have available.\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Are you looking to continue your sales career? 🤑 Do you want to work for a business where top earners are earning over £100K & the number 1 biller takes home £250,000?\n\n💻 Sales Development Representative (Software)\n\n📍 Manchester City Centre (onsite)\n\n💲 £25,500 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\n\n🏢 The Portfolio Group are partnering with an industry leading, global group who provide a software solutions to various businesses across the UK and Ireland. They are seeking a SDR to join them. As a SDR you will network with senior business owners and directors and introducing the service.\n\n💻 As a Sales Development Representative (Software), you will;\n\n📌 Engage with potential clients via telephone to understand their business needs and offer tailored solutions.\n\n📌 Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction.\n\n📌 Meet and exceed sales targets, contributing to the overall growth of the company.\n\n📌 Provide detailed product information and handle objections effectively.\n\n🤹‍♀️ To be successful as a Sales Development Representative (Software), you will have:\n\n📞 Strong communication and interpersonal skills.\n\n💸 Proven ability to meet and exceed sales targets.\n\n🫅 Self-motivated with a proactive attitude.\n\n💵 What you get in return and an Sales Development Representative (Software);\n\n💲 £25,500 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\n\n🔝 Clear progression plan\n\n🌎 Inceptive trips to Miami, Monaco, Dubai, Marbella, Ibiza\n\n🎉 Regular team building activities\n\n🖊️ Comprehensive training and ongoing support\n\n🏋‍♀️ Access to a free, onsite 24/7 gym with fitness classes\n\n👩‍⚕️ Employee Assistance Programme\n\n👵 Pension scheme \n\n📧 If you are passionate about sales and eager to develop your career in a thriving company, apply now by sending your CV\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Want a better, more flexible, way of working with a high earning potential - then you are in the right place!\nWe are looking for sales professionals to join our busy sales team to work with our customers to design their dream Fitted Bedroom, Home Office or Living Space.\nPrevious direct selling experience would be advantageous. Full CAD & product training is provided to the highest standard allowing you a flying start into the business.\n\nWhat we can offer you:\n\n * Excellent earning opportunity and flexible full time working\n\n * High number of in-bound company booked appointments – no cold calling\n\n * Weekly paid commissions with a realistic opportunity to earn £50,000 to £100,000 p.a.\n\n * Full sample kit provided\n\nWhat we want from you:\n\n * Good communication skills and a positive attitude\n\n * A strong desire to succeed\n\n * Ideally previous sales experience although not essential\n\n * A focus on exceptional customer service\n\n * Your own transport, telephone and laptop\n\nIf you have the drive and skills to join our fabulous team, please apply and we will be in touch. Interviews will be arranged locally with the Regional Sales Manager

We have a fabulous opportunity to join one of the UK’s leading online cruise agencies as a Specialist Cruise Consultant, in which you'll not only benefit from fantastic earning potential but will have the chance to choose your own working hours!\nThe role offers:\n * A guaranteed salary of £25k plus uncapped commission - average OTE is £50k\n * Top sellers earning £100k plus\n * Commission is paid monthly when booking is made\n * All quality leads and laptop/headset are provided for you\n * Guaranteed Educational & Ship Visit Opportunities\n * Flexible Hours for a great work/life balance (minimum 37.5 hours per week) - set your own hours to suit you\n * Other great benefits inc. pension, 50% earnings for maternity & paternity\n * Full administration and management support\nSo, if you have significant experience within a cruise sales role and would like to know more about this fabulous opportunity to join a brand leading cruise sales team, please press the apply button now!\nRole of Homework Specialist Cruise Consultant:\n * Handling both telephone calls and web enquiries\n Selling cruise holidays across all cruise lines inc. 6 and river\n * Tailor-making cruise and stay packages\n * Upselling and booking ancillary products where appropriate\n * Offering exceptional customer service, expert advice and personal recommendations\n * Working to and achieving sales targets\nSkills required for the role:\n * Recent cruise sales experience across a range of cruise lines - essential\n * Good personal cruise experience would be a huge advantage\n * Confident & engaging telephone manner\n * Genuine interest and desire to specialise in the cruise sector\n * Proven sales/profit generated track record\n * Tenacious and pro-active approach to sales with an ability to "close" the sale\nIf you’re interested in learning more about this Homework Specialist Cruise Consultant opportunity, please press the apply online button now!\nNot for you? Then please visit our website to view the other exciting roles we have available.\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Inbound Sales Advisor - Basic Salary + monthly bonus - Total package circa £30k\n\nManchester City Centre\n\nMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday!\n\nExcellent benefits package - apply to find out more!\n\nWe are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.\n\nYou will be based in the Manchester office and part of a small but highly skilled team of Inbound Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.\n\nOn a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.\n\nPrevious experience in telephone-based Customer Service or Sales role is preferred, however, other Customer service and Sales experience will be considered\n\nIf you have previous customer service or sales experience and live in the Manchester area, apply now

We are currently working with a leading UK specialist cleaning and waste facilities business, to recruit an Internal Account Manager based out of the office in Manchester\nThe Role:\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n * Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required by customer service\n * Works closely with all members of our sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers\n * Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner.\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n * Attend internal and scheduled external meetings fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude. This also applies in the office and on calls to ensure the high standards required for customer service.\n * Follow policies for team members, especially but not limited to the Commercial DOA, ROE, SFDC policies and standard codes of Ethics and Health and Safety that ensure the business is a great place to work for all team members.\n * Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations, sharing with your team members and sales leadership teams as appropriate.\n * Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated with any risk associated with reduced opportunity/loss.\n * Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution.\n * Liaise with finance to ensure invoices are up to date in a timely manner.\nCandidate requirements:\n * Skilled in building and leveraging relationships over the phone.\n * Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.\n * Good industry knowledge in the Cleaning and Waste sectors.\n * Minimum of 3 years’ experience in an operational/commercial role in the FM sector.\n * Previous cleaning and/or waste sector experience is desirable.\n * Experience of working within a customer facing environment\n * Passionate about putting the customer first with a positive and friendly attitude.\n * Ability to empathise as well as a directive style when required to reach resolution.\n * Ability to converse confidently with external customers\n * Good organisational skills with a detailed and structured approach to work.\n * Ability to multi-task and be resilient in a high pressured and fast paced environment.\n * Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.\n * Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goals

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K - £40K + benefits. \n\nYou will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards IACP accreditation.\n\nJob Overview\n\nYou will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided\n\nKey Responsiblites \n\nEffectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.\nMaintain an active caseload of Digital CBT clients, including Digital Trauma Programme\nTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified\nTo ensure ongoing CPD and training towards higher level qualifications\nWhere required, to provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. legal advice, counselling support, medical helpline etc\nDemonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients\nTo take accurate information and record on the HA Wisdom Wellbeing data base\nTo complete clinical assessments to determine the most appropriate support\nTo effectively identify and manage risk and safeguarding concerns in accordance with copmany "Risk Guidance Policy".\nEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement\nDemonstrate the ability to always provide excellent customer service \n\nWhat you bring to the team\n\nTo be BACP accredited or eligible for accreditation within 6 months of start date\nTo be trained in EMDR \nRelevant telephone experience and/ or EAP experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets \nGood communication and customer service skills\nExperience of working within a target driven environment \n\nBenefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service \nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nFree 24/7 onsite gym \n\n51253SK\n\nINDHA\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! \n\nPurpose\n\nSupport the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required.\n\nHours of work\n\nRota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm\n\nDay-to-day responsibilities include but are not limited to the below:\n\nAccurately input data from multiple sources to support the initial software implementation project across the UK Group of companies\nMaintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment\nPerform weekly and monthly data governance checks and correct discrepancies\nConduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs\nSupport the data migration team to Safely and Securely export data from the legacy Online system \nAccurately input data into yhe system in the correct format\nLiaise with internal Account Managers to understand Data Entry requirements\nKeep accurate record of work carried out in Excel and Salesforce\nEnsure Account Managers are updated by email when work is complete\nLiaise with clients by telephone and email when queries arise\nWork to timescales and Service Level Agreements\nBe available to take inbound calls to support the wider service teamKey requirements \n\nAn excellent working knowledge of Microsoft office particularly Excel\nDetail oriented\nStakeholder management\nExcellent verbal and written communication skills\nPrevious experience in data entry admin Benefits\n\nEnhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)\nPrivate health care cover after 5 years' service\nNew business referral scheme\nAccess to Health Shield\nAccess to the EAP service\nRefer a friend scheme\nPaid birthday leave\nPension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\nGroup life insurance\nEye care contribution\nFree fruit\nTravel Season Ticket loan scheme\nMilestone recognition\nDiscounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\nPace health Club (situated in the park Inn) discounted gym membership and spa treatments\nPark Inn 20% off food and drink\nRevolution De Cuba food and drink discount\nCycle 2 Work scheme* after probationary period\nOn site Gym\nBright Exchange perks51409LF\n\nINDMANJ\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Operations Director - Public Sector Contact Centre\n\nLocation:Hybrid UK North West, Scotland or North East\n\n£65,000 & £12,000 Bonus \n Contract Type: Permanent, Full‑Time\n\nAbout the Role\n\nWe are seeking an experienced Operations Director to lead and oversee the delivery of large‑scale public sector contact centre operations. This is a senior leadership role with responsibility for operational excellence, service performance, and strategic transformation across complex, high‑volume citizen services.\n\nYou will be accountable for the end‑to‑end operational delivery of contact centre and associated back‑office services, ensuring contractual, financial and service outcomes are consistently achieved while driving continuous improvement and innovation.\n\nThis role suits a leader with proven experience operating within central or local government frameworks, regulated environments, and outcome‑based contracts.\n\nKey Responsibilities for this Operations Director role\n\nProvide strategic and operational leadership across multi‑site public sector contact centre operations\nOwn delivery against service levels, KPIs, SLAs and contractual obligations\nLead large, diverse operational teams including senior managers and functional heads\nEnsure strong governance, compliance and risk management aligned to public sector standards\nDrive operational efficiency, productivity and continuous improvement initiatives\nOversee workforce planning, resource optimisation and demand forecasting\nPartner closely with Client Directors and public sector stakeholders to maintain trusted relationships\nLead service mobilisation, transformation and change programmes\nOwn operational financial performance, cost control and margin delivery\nChampion service quality, customer experience and colleague engagement\nEnsure readiness for audits, inspections and performance reviews\n\nAbout You\n\nProven experience in a senior operational leadership role within public sector contact centres\nStrong background delivering large‑scale, high‑volume citizen services\nDemonstrable experience operating under public sector contracts and frameworks\nExcellent understanding of SLAs, KPIs, service credits and performance regimes\nTrack record of leading complex, multi‑site operations\nCommercially astute with experience managing large operational budgets\nConfident engaging with senior public sector stakeholders and commissioners\nExperience of transformation, service improvement or technology‑enabled change\nData‑driven decision‑maker with strong reporting and analytical capability\nA visible, credible leader with strong people‑management and engagement skills\n\nDesirable Experience\n\nNHS, DWP, Local Authority or wider Central Government experience\nExposure to digital contact centre transformation or omni‑channel delivery\nExperience supporting mobilisation or scale‑up of public services\nDegree‑level education or equivalent operational experience \n\nDisclaimer\n\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

A leading UK fitted furniture company is seeking sales professionals to join its team\n\nThe Role\n\n * \n\n Attend company-booked, in-home appointments (no cold calling)\n\n * \n\n Carry out site surveys and customer consultations\n\n * \n\n Design and sell bespoke fitted furniture solutions\n\n * \n\n Use CAD-based software to create room designs\n\n * \n\n Deliver excellent customer service\n\nFull training is provided; previous sales or customer-facing experience is beneficial.\n\nWhat’s on Offer\n\n * \n\n High volume of inbound, company-booked appointments\n\n * \n\n Excellent earning potential (£50,000–£100,000 OTE)\n\n * \n\n Weekly paid commission\n\n * \n\n Flexible full-time working\n\n * \n\n Full sample kit provided\n\nRequirements\n\n * \n\n Strong communication skills and a positive attitude\n\n * \n\n Valid UK driving licence and own reliable vehicle (business insured)\n\n * \n\n Own telephone and laptop\n\n * \n\n Flexibility to work evenings and weekends\n\n * \n\n Comfortable working self-employed, commission-only\n\nWork Location: In person

Property Manager / Block Manager \n\nLocation: Hybrid -Manchester (M30 0SF)\n\nSalary: £30,000- £35,000 per annum\n\nVacancy Type: Full time - Monday – Friday, 8:30am – 5:00pm with 1 hour for lunch (37.5 hours)\n\nCasserly Property Management is one of the highest rated managing agents in Manchester providing a full range of property management services across a variety of sectors including residential, commercial and education. Our mission is to manage our client’s property with expertise, transparency, and exceptional customer service.\n\nThe Role\n\nAre you a Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move?\n\nDue to continued growth, we are looking for a customer focused person to join our residential and commercial department as a Property Manager looking after buildings and estates in the North West. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however we also invite applications from those working in lettings management, facilities management or block management assistant roles and are looking to further their career.\n\nThe candidate will be based in a superb office in Eccles, Manchester. There is also the option for hybrid working of 3 days in the office and 2 days working from home once 3 months training has been completed.\n\nResponsibilities will include:\n\nManage a portfolio of 15 residential developments and 2 commercial developments in North West England.\nFull range of leasehold management tasks including:\n\nSetting and managing service charge budgets\nSite Inspections\nContractor management\nHealth & Safety\nInsurance provision and claims\nMajor works management (including S20 consultation)\nDaily liaison with residents\nAGM’s & Resident meetings\n\nCreating an excellent working relationship with RMC and Landlord clients\nPersonal Qualities\n\nWe are seeking a highly motivated and ambitious individual with confident and professional communication skills both over the telephone and via email.\n\nCandidates should have exceptional planning, organisational and communication skills with the ability to multitask and prioritise.\n\nProspects\n\nThe role is a great opportunity with huge potential for career development. Full training and funding will be provided in order to become ATPI qualified. This will enable the right candidate to further progress to MTPI.\n\nRequirements\n\nProperty management experience in block management, residential or commercial lettings or facilities management.\nPreferably ATPI qualified or working towards.\nPC literate with excellent knowledge of MS Office applications.\nFull driving licence and car (business mileage allowance given)\nQualifications Required - 3 A Levels A* - C or equivalent.\nPreferably Degree Qualified\nPrevious experience with block management software such as Dwellant and/or Sage 50 Accounts would be advantageous.\nBenefits \n\n25 days holidays plus bank holidays.\nCompany Pension\nSick Pay\nTPI Membership and Training\nLaptop\nOnsite Parking at office\nEmployee Wellbeing Programme\nTo Apply \n\nIf you feel you are a suitable candidate and would like to work for Casserly Property Management, please do not hesitate to apply

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste\n\nRole Purpose\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirements \nPerson Specification / Skills & Competencies\nEssential:\n\nExcellent communication and active listening skills\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitude\nDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)\nWorking Conditions\n\nOffice based\nContact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

Your new company \nHays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.\nYour new role \nKey Responsibilities\n\nHandling inbound customer calls and emails professionally and efficiently\nResponding to customer queries regarding claims and processes\nAccurately processing claims and updating internal systems\nGathering and verifying information to support claims assessment\nMaintaining clear and accurate records in line with procedures\nManaging workloads effectively while meeting deadlines and service levels\nProviding a high standard of customer care at all timesWhat you'll need to succeed \n\nPrevious experience in a customer service, call‑handling, or administrative role\nConfident and professional telephone manner\nStrong attention to detail and accuracy, particularly when processing information\nComfortable working to set processes and guidelines\nGood organisational skills and the ability to manage multiple tasks\nReliable, adaptable, and available for a minimum 8‑week temporary assignmentWhat you'll get in return \n\nTemporary role with a minimum commitment of 8 weeks\nValuable experience within a structured and supportive team\nImmediate start availableWhat you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Protec Camerfield is Protec Fire and Security Group's company that specialises in sprinklers, watermist and gas suppression.\n\nAt Camerfield we have an opportunity for a Sprinkler and Water Mist Designer. Ideally we require the successful candidate to be based in the North West of England, although we will consider applicants from any UK locations, if their skills, knowledge and experience are suitable for the position requirements.\n\nAs Sprinkler and Water Mist Designer, you will provide comprehensive support as part of a busy sprinkler & water mist design team. Working with clients and engineers you will plan and organise works from the order stage through to completion ensuring client satisfaction.\n\nResponsibilities\n\nReporting to the Design Manager, the role will involve preparing the design drawings and calculations for projects.\n\nWorking closely with the project team to ensure designs are completed on time and to the relevant technical standards.\n\nInvolved in attending design meetings as and when necessary and supporting other members of the team.\n\nWorking with clients with the occasional face to face client meeting.\n\nRequirements\n\nLPCB Qualifed\n\nExprience of working in a similar role within the Fire Protection industry.\n\nSkills & Abilities\n\nExcellent customer service skills\n\nProfessional telephone manner\n\nExcellent oral and written communication skills\n\nProficiency using Microsoft Office packages including Word, Excel, Outlook and Access\n\nCompetent using AutoCAD & Canute FHC\n\nBIM / Revit modelling\n\nAbility to confidently deal with difficult and stressful situations\n\nAbility to maintain accurate records\n\nGreat interpersonal skills and the ability to work as part of a team\n\nAbility to communicate effectively with staff at varying levels throughout the company\n\nSalary/package is dependent on experience and company policy is to promote internally

Installation Coordinator | Old Trafford | Full Time, Office Based | £25,000–£28,000 per year Do you enjoy keeping things organised, coordinating people, and delivering great customer service? Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK. What’s in it for you? Competitive salary of £25,000–£28,000 per year Up to £250 monthly bonus based on performance 20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days) Company pension and private medical insurance Casual dress code and on-site parking Join a vibrant, close-knit, and established team with direct access to our Operations Director Are you the right person for the job? Excellent communicator with a professional telephone manner Enthusiastic, polite, and self-motivated Highly organised with attention to detail IT literate and a team player Experience in scheduling/planning is helpful but not essential — full training provided A strong desire to deliver first-class customer service What will your role look like? Efficiently schedule and dispatch engineers to customer sites Monitor engineer activity and progress Manage incoming phone calls, emails, and support tickets within agreed SLA...

Sales Consultant - Manchester Job Type: Full timeIn a Nutshell… We have a great opportunity for a Sales Consultant to join our team within Vistry Manchester & Cheshire East, covering sites across Manchester, with your reporting office being based in Warrington. As our Sales Consultant, you will be the lead sales consultant on the development. You should carry out all aspects of the day to day running of the marketing suite in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role will involve an element of weekend working. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Mileage Allowance Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance – 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality. Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone-based business development. Proven track record of achieving sales targets. Proven track record of exceptional sales. Excellent IT skills with demonstrable knowledge of Microsoft Office tools. Comfortable using multi-channel forms of communication. Ability to handle complaints and difficult situations. Strong negotiation and sales skills. Proven track record of successfully completing the sales process with customers in the housebuilding industry An interest in property and the housing market. Good planning and organisational skills. Excellent communication skills. The ability to work under pressure and meet sales targets. Willing to travel to all sales sites, including regional offices. Willing to work weekends. Willing to travel to all marketing suites, including regional office, within the division as required. Full driving licence and access to a suitable vehicle. More about the Sales Consultant role… Ensure smooth running of the marketing suite. Assist the Sales Manager as required Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development. Create and deliver informative and clear sales pitches and tours of the show home and development. Negotiate with customers to ensure the best sales outcome for the business Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions Effective management of appointments with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Have a detailed knowledge of all Countryside Homes and the build progress on your development to ensure each customer is given every opportunity to purchase a new home Have detailed knowledge of all plots available and upcoming within the development. Proactively manage and follow the sales process and customer journey as per the Vistry process and procedures. Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Proactively working as a member of the sales team and demonstrating effective team working skills. Evaluate each sale as to how it can be achieved more effectively, efficiently, and profitably for the Company. Ensure every customer contact is recorded on the relevant CRM system and in line with GDPR. Deal with all customers in a polite, friendly, and efficient manner. Ensure that customers are kept fully and regularly informed of the progress of their purchase. Respond to all cancellations making every effort to ‘save’ and if necessary, renegotiate the reservation. Have detailed knowledge of all relevant purchase assistance schemes and alternative developments Ensure competitor analysis is undertaken as determined by Sales Manager Carry out daily tasks required for your development. Take responsibility for all company property and equipment across each site within the specified sales hub. Finally, let’s tell you a bit more about us… We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most. You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1

About The Role Team - Protection, ( D2C Life Department) Hybrid role -Remote working ( 1 day a month in the office), Training will be 4 weeks based in the Stockport office What this role is all about Its important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required. What you will you do as a Remote Protection Adviser • Providing exceptional service and advice over the telephone to our customers, • Time management is key as we are fast paced, and we have lots of customer needs to meet, • Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step, • Ensuring that FCA and internal regulatory standards for advice provision are met, • Quality of advice provided is a must wi...

Department: Admissions Location: Manchester Type of Contract: Fixed-term (one-year maternity cover) Working Pattern: Full-Time, 40hrs per week Salary Range: £28,000-£30,000pa Our Vision : Changing lives through education GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Admissions Department supports the business by evaluating and enrolling qualified students. It manages processes applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy. The role: Looking for a role where your work genuinely matters? Join our admissions team and play a key role in shaping the student experience from the very first interaction. This is your opportunity to support aspiring students, uphold academic standards, and help turn ambition into achievement. Reporting to the Admissions Manager, the Admissions Officer will facilitate the admissions assessment process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and other stakeholders. Please note, we are unable to offer sponsorship for this position. What The Role Involves: • To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS., • Support GBS in meeting its targets for recruitment across all programmes., • Manage time effectively, prioritising work to meet demands and recruitment deadlines., • To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems., • Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures., • Provide advice and guidance on course options to applicants and potential applicants verbally and in writing., • Deal with internal and external queries concerning the progress and status of an application., • Provide a quality, customer focussed first line, advisory and information service, giving initial support and guidance on admissions policies and procedures., • Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, multiple application identification and immigration checks)., • Monitor the responses of applicants to decisions and update the information on the institutions student record system., • Invigilate all assessments taking place in the assessment centre and offering support to applicants if required and support the staff member conducting interviews., • Booking interviews with prospective applicants via phone, e-mail and SMS., • Degree, or relevant professional qualification, or equivalent similar experience, • Experience of dealing with a wide range of demanding individuals and resolving problems quickly and calmly, • Experience of being administratively self-sufficient and accustomed to exercising initiative., • Confident user of the Microsoft Office package., • Experience of prioritising and ability to balance a diverse workload while working with precision., • Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines., • Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels., • Able to establish and maintain productive professional relationships with colleagues and stakeholder groups., • Ability to manage change and respond positively to new challenges., • Pro-active, responsive, motivated, and approachable., • Ability to work under pressure and a flexible and adaptable attitude, including occasional evening and weekend working and off-site., • A methodical and organised approach to work with a high level of accuracy and an eye for detail., • Committed to working as part of a team., • Degree, relevant professional qualification, or equivalent experience in relevant roles., • Good understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience., • Demonstrable experience of the workings of an Admissions or related team., • Experience in a course advisory role., • Experience with Zoho CRM system., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee)

Sales Consultant - Rotherham Job Type: Full timeIn a Nutshell… We have an exciting opportunity for a Sales Consultant to join our team within Vistry West Yorkshire, at our Rotherham site. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales hub/development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the sales hub/development and delivering successful continual sales at all sites within the sales hub/development. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Mileage allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of successfully completing the sales process with customers. Proven ability to work under pressure and meet sales targets Excellent IT skills with demonstrable knowledge of Microsoft Office tools. Strong negotiation and sales skills. Excellent administration and organisational skills. Good planning and organisational skills Excellent communication skills. Patience and ability to remain calm under pressure. A friendly, trustworthy, and professional attitude. Comfortable using multi channel forms of communication. Ability to handle complaints and difficult situations. An interest in property and the housing market. Willing to be flexible in respect of day to day duties and hours worked. Full driving licence and access to a suitable vehicle. Willing to travel to all sales sites within the division, including regional offices. Willing to work weekends. Desirable… 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above). A Levels in any discipline More about the Sales Consultant role… Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date. Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with internal or external audit as required in line with Vistry Values of ICQ. Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Conduct yourself with internal and external stakeholders as ambassadors of Vistry. Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s). Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome. Awareness of local market and economic conditions. Travel to all designated developments to undertake pre booked customer appointments. Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home. Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options. Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company. Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments. Work with the Site teams to understand the build progress to provide customer information as required. Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders. Take responsibility for all company property, equipment and presentation across each site within the specified developments. Maintain the sales arena including show homes on the development in line with brand and company standards. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired! Job Description Reporting to the Senior Solutions Development Manager, you will workwithin the Business Development function, responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for warehouse opportunities. This role can be based at any of our Great Bear depots within the Midlands or North area however some travel will be a requirement as part of the role. Working hours: Monday to Friday, 40 hour week. Key Duties of a Solutions Development Manager: • Communicate directly with customers during all stages of the tender process., • Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bears existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business., • Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process., • Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures., • Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models., • Manage quotes for sub-contracting any non-core services which form part of tender scope., • Prepare profit and loss budgets in conjunction with finance teams., • Provide detailed financial and operational comparisons for alternative solutions highlighting risk., • Prepare tender response documentation and presentations., • Assist with the development of company marketing materials., • Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses., • Support the development of other members of the business development team., • Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous., • Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process., • Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management., • Current and in depth understanding of commercial warehouse rates and profit & loss., • Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level., • Capable of working under pressure to meet critical deadlines and complete objectives., • Experience of automation technologies currently in the market. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: • Annual Leave Competitive holiday entitlement of 25 days plus the bank holidays., • CompanyBonus We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme., • Private Medical Cover This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa., • Pension scheme we want colleagues to enjoy a comfortable retirementso we offer agreat contribution of 5% employee and 8% employer., • Life Assurance- 4x your annual salary., • Company car or car allowance - business need, • Wellness Via our Employee Assistance Programme,we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year., • Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses., • Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

Executive Education Consultant - selling professional development training courseopportunities Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. May 2026 start Interviewing asap Hybrid working (2 days in the office per week following successful training) Salford, Manchester - Ourprestigious clientfocuses on continuous professional development and training courses across a range of subjectsIt also delivers several events and conferences and is building its international presence in conjunction with the Universitys priorities £26k plus OTE £6k - £7k realistic in the first year uncapped,Incentives in place to increase basic salary to £32k within 12-15 months based on performance and achieving targets • Benefits : Uncapped Commission OTC between £7k - £14k per annum *Hybrid working (2 days in the office per week following successful training) *24 days holiday plus bank holidays *Christmas Closure *Healthcare Cash plan *Birthday off *Subsidised University gym membership and dining You will be working as part of a successful, dynamic, and proactive sales team in a vibrant environment. Your primary focus is to develop new customer relationships through a consultative sales method and expand on existing relationships with clients. The successful candidate will hold a confident telephone manner and strong communication skills in order to effectively communicate our offering to clients. Over time, the role will evolve into an account management position though a significant part of the role will remain focused on new business development through the means of telephone, email and video conferencing. For the first 6 weeks the candidate will benefit fromreceiving face to face, hands on 1-2-1 training at the premises in Manchester 3 days per week. Following successful training the candidate will then take on a hybrid role, with 2 days in the office per week once confident with product knowledge and achieving targets. You will be working as part of a successful, dynamic, and proactive sales team in a vibrant office environment. Your primary focus is to develop new customer relationships through a consultative sales method which qualifies an understanding of the benefits that can be achieved through training, learning and sponsorship. This is primarily a telephone/video call & email position involving profiling of accounts, prospect building and achieving weekly sales targets. Over time, the role will evolve into an account management position though a significant part of the role will remain focused on new business development. Duties and Responsibilities Creating sustainable business relationships established by phone/ email /Teams meetings /occasional client visits(optional) Identifying business opportunities and provide accurate forecasting of pipeline sales Preparing quotes and proposals for customers Effective customer service management Maintaining all relevant management information systems Prospecting for new customers Attend team meetings and share best practice with colleagues Review your own sales performance, aiming to meet or exceed targets Providing support to the Team Leader from time to time, established team members will be asked to work on strategic sales initiatives, help to coach and develop other team members and help with product development. Requirements • Significantsales experience, • Tele sales experience, • Demonstrable track record of achieving targets Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. xrnqpay We are committed to giving full free pre-interview advice and guidance right throughout the interview process.

A recruitment agency is seeking an experienced telephone-based customer service specialist to support onboarding in the financial services sector.The role is primarily office-based in Lancaster, with a hybrid work option after probation.Key responsibilities include onboarding clients, managing trans