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IT Service Desk Analyst - 1st Line - Manchester Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: • 6-12+ months experience in a similar 1st line IT support role., • Experience in a commercial customer facing role (e.g. a call centre) with a degree in computing and evidence of a proactive interest in IT support will also be considered., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication and interpersonal skills, • Ability to prioritise tasks and deliver on deadlines, • Enthusiastic, hardworking and a team player Job Role Responsibilities: • Friendly and supportive helpdesk / telephone support for hardware and software issues., • Building and deploying laptop clones, • Installing basic laptop components, • Provide basic Microsoft Office 365 support, • Escalate and manage more complex 2nd and 3rd-line support tickets, • Carry out basic Active Directory tasks, • Able to support users remotely and on-premises, • Create user profiles, • Roll out software centrally and manually, • Offer user laptop health checks, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager, • Support team and firm with ad-hoc IT tasks My client is a professional services company. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £25,000 - £30,000 + benefits. To apply press apply now or send your CV to faye . landells @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Manchester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Job Title: Customer Service Representative Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Circa £31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you! Our client, a leader in the banking industry, is seeking enthusiastic Customer Service Representatives to join their dynamic team. Why You Should Apply: • Work in a vibrant atmosphere where your contributions truly matter., • Enjoy a hybrid working model that promotes work-life balance., • Competitive salary and benefits package designed to add value to your career., • Opportunities for personal and professional growth within a supportive environment. Key Responsibilities: • Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence., • Deliver high-quality service while managing client conversations confidently in a busy setting., • Execute telephone trades accurately and in line with client instructions and regulatory requirements., • Handle both straightforward and complex queries, providing clear and confident technical support., • Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills., • Drive first-point-of-contact resolution, taking ownership of issues until full closure., • Proactively manage open cases, ensuring timely follow-up and a positive client experience., • Maintain accountability for the quality and accuracy of all work produced., • Adapt quickly to various management processes and service expectations. What We're Looking For: • Previous experience in a client service or contact centre environment is essential., • Ability to perform in a regulated, performance-driven environment with clear standards., • Confident in making informed decisions and managing workload under pressure., • Excellent written and verbal communication skills across multiple channels., • Educated to secondary school level, with equivalent experience. What's in It for You? • A supportive and engaging work culture where your efforts are recognized., • Opportunities to improve service delivery and efficiency, driving continuous improvement., • The chance to work with a diverse team that values collaboration and innovation. If you're ready to take your customer service skills to the next level in an exciting banking environment, we want to hear from you! Bring your enthusiasm and commitment to excellence, and apply today to become part of our client's remarkable team. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Lease Company Sales Support Stockport Are you an organised, customer focused professional with excellent attention to detail and a positive attitude? Do you enjoy working in a busy environment where teamwork and customer service are key? If so, we have an exciting opportunity to join a successful and supportive team as a Sales Support Executive. Key Responsibilities Managing and processing new sales enquiries received via electronic procurement systems. Liaising with customers by telephone and email, providing excellent service and timely updates. Using manufacturer and factory systems to track vehicle orders and monitor status. Supporting the sales process from order through to delivery. Maintaining accurate records and ensuring all information is processed with a high level of accuracy. Working closely with colleagues to achieve departmental goals and KPI targets. What We're Looking For Strong attention to detail and the ability to work accurately in a busy environment. Confidence using multiple systems and learning new technology. Excellent communication skills, both written and verbal. Previous customer service, sales support or administration experience within the automotive sector. A proactive, 'can do' attitude and willingness to support the wider team. What's on Offer Basic salary of £27,000. Annual bonus of £5,000 + Monday to Friday working hours - no weekends. A friendly and supportive team environment. The opportunity to develop your skills within a successful and growing business. If you're looking for a role that combines administration, customer interaction and teamwork within a thriving fleet environment, we'd love to hear from you. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Your duties as a Customer Service Adviser / Sal

Job: Mortgage Advisor Location: Hybrid - 3 days per week in the Wolverhampton or Telford branch Basic Salary: up to£30,000 (depending on experience) OTE: £85,000- £90,000 Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieu An exciting opportunity has arisen for an experienced Mortgage Advisor to join a leading estate agency in Wolverhampton or Telford. This is a fantastic opportunity for the right individual to join award-winning team! The successful candidate must be fully CeMAP qualified (or equivalent) and have experience in providing face-to-face, telephone and online client mortgage and protection advice. Key Responsibilities: • Provide expert mortgage and protection advice to clients referred by the agency's three busy offices., • Growing the business alongside (the owners) to expand to multiple advisors and lead providers., • Build strong relationships with estate agency staff and clients to maximise lead conversion., • Manage the end-to-end mortgage process, ensuring excellent customer service and compliance., • Work closely with the business owners to contribute to the growth and strategy of the company. What We’re Looking For: • Fully qualified Mortgage Advisor (CeMAP or equivalent)., • A proven track record in mortgage sales and delivering exceptional client outcomes., • Strong interpersonal and relationship-building skills., • A self-motivated person with the ability to work independently and contribute to the wider business. Benefits: • Access to MyStaff Shop benefits, • Reward structure includes shopping vouchers, • Full admin suppport from a dedicated team who support, chase, prepare, and pre-qualify customers, • Up to £1,200 in potential annual savings (likely from perks and rewards)

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at _! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Customer Care team is a specialised group within Zopa’s highly recommended Specialist Operations. They assist with the most vulnerable and complex cases to support customer needs, maximise customer rehabilitation, and provide bespoke solutions, guidance, and professional help. You will be joining a friendly and supportive team that works with all operational areas and oversees Zopa’s vulnerable customers across all products, including UPL, Credit Card, and Auto. This core team are Zopa’s elite Customer Champions and put the customer at the heart of everything we do by handling each case with the utmost care and consideration. Are you interested in working across all operations and products? Do you have experience in handling difficult conversations? Are you passionate about customers and ensuring the right outcomes? Are you self-motivated and able to manage your own workload? This is a hybrid role, with one day a week in the office. Please note, you’ll be required to work shifts from Monday to Friday: 08:00–16:3009:00–17:3010:00–18:3011:30–20:00 • Building and maintaining one-to-one (121) relationships with customers, • Completing customer reviews via preferred communication channels such as email, live chat, and outbound dialing, • Receiving inbound calls from customers and internal teams regarding queries, complex cases, and setting up bespoke arrangements, • Responding to customer and third-party emails within a 3-day SLA, • Reaching reasonable conclusions based on evidence provided and proposing suitable customer outcomes, • Handling administrative work related to correspondence from third parties such as debt management companies, insolvency practitioners, and Phillips & Cohen, • Completing and reviewing income and expenditure forms with the aim of agreeing realistic payment plans based on borrower affordability, • Signposting customers experiencing financial difficulties to not-for-profit debt agencies, • Signposting vulnerable customers to non-profit charities such as Samaritans, • You will have previous experience working in a customer-focused environment, ideally with telephone/call centre duties in a customer service or collections role., • You must be able to deal calmly with conflict and handle the challenges of difficult conversations., • You must be able to communicate complex issues in a concise and straightforward manner., • You must demonstrate commitment to and pride in delivering high-quality service., • You will be familiar with FCA regulations, GDPR, and FG21.1 regulation., • You will have excellent oral and written communication skills, able to draft well-structured, clear responses across digital platforms., • You must be confident using Microsoft Office applications such as Outlook, Excel, and Word., • You will be an excellent team player who can also work independently and adapt well to change., • You are compassionate, grounded, logical, and objective; able to follow through on difficult decisions.We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working.We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office one day a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

We’re looking for an Account Manager Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers. Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations. Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca. Adhere to our Compliance framework ensuring all customers are treated fairly. Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers. Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca. Requirements We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: Proven customer relationship management experience. Consultative sales skills that enable you to understand customer needs and match the right product or service to them. Experience explaining complex products and services to customers. A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates. Whilst we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home. The salary Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football… Two company retreats a year, we’ve been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code

Written and verbal communication | Working with vulnerable adults | Start mid/end of June | Hybrid | Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process. Your new role • Respond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication, • Organise and facilitate provisional enquiry meetings with complainants, • Analyse and summarise complex case information accurately and effectively, • Manage a caseload of liaison work, working collaboratively with colleagues across the organisation, • Arrange, facilitate, and transcribe telephone complaints where required, • Provide clear explanations of processes and decisions to stakeholders during and after case closure, • Apply safeguarding policies to protect vulnerable individualsWhat you'll need to succeed, • Proven experience handling complaints and providing advice via phone, email, and written correspondence, • Strong understanding of working within policies, procedures, and service standards, including the Data Protection Act., • Proficiency with IT systems, including MS Word, Excel, Outlook, and case management databases, • Excellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately, • Strong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundaries, • Exceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English, • Highly organised, with excellent attention to detail and the ability to manage competing priorities, • Ability to work independently and collaboratively as part of a team What you'll get in return 35 hour working week. Monday to Friday, 9am till 5pmHybrid working after the first week of induction/training Supportive and inclusive environment Offices in the heart of Manchester city centre Temp to cover secondment for 12 months Interviews will take place in mid-June with start dates asap after What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4801192

Mpeople Recruitment are seeking an experienced Product Manager with experience working with engineering components on behalf of our reputable engineering client based in Salford. • Location: Salford, • Hours: 9am – 5pm, • Salary: £36,000 You must have experience and a background in bearings, power transmission, or Industrial Distribution. You will support the sales office, stores, and customers by working with an extensive range of industrial engineering products. Responsibilities of the role to include: • Managing internal sales and providing customer support, • Preparing and processing quotations and orders, • Sourcing products and liaising with suppliers, • Assisting with breakdown situations and urgent customer enquiries, • Supporting stores operations and stock control activities, • Contributing to the development of product ranges and supplier relationships, • Providing guidance to customers on technical product selection The successful candidate will have: • At least five years’ experience within engineering products and consumables sector, • Have a with strong product knowledge and a background in internal sales or trade counter roles, • Possess excellent customer service, communication, and telephone skills, as well as experience working with industrial MRO customers, • Be well-organised, commercially aware, and able to work effectively under pressure If you would like any further details, please forward your CV for consideration. Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response withing 5 days please presume you have been unsuccessful on this occasion. Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search

Customer Support Administrator Temporary to Permanent Your new company Hays are recruiting for a temporary to permanent Customer Support Administrator for a professional services-based business in Manchester City Centre to start in July. We are seeking a proactive and detail-oriented Customer Support Administrator to join our client's team on a temporary-to-permanent basis. The successful candidate will handle inbound customer enquiries, provide an excellent standard of service, and ensure accurate and timely data entry into internal systems. This role is ideal for someone who is organised, customer-focused, and confident working in a fast-paced environment. Your new role The successful candidate will: • Handle incoming calls professionally, providing accurate information and support., • Respond to customer queries via phone, email, or other communication channels., • Identify customer needs and work to resolve issues efficiently., • Maintain a high level of customer satisfaction through clear communication and a positive attitude., • Accurately enter customer information, orders, and updates into CRM or internal databases., • Maintain up-to-date and organised records., • Process forms, applications, and service requests as required., • Assist with generating reports or extracting data when needed., • Work closely with internal departments to ensure smooth service delivery., • Escalate any issues or service concerns to the relevant teams., • Support general office administration duties as required.What you'll need to succeed, • Previous experience in customer service or an administrative role., • Excellent telephone manner and communication skills., • Strong attention to detail with fast, accurate data entry skills., • Confident using Microsoft Office and CRM systems., • Ability to multitask and manage deadlines., • Friendly, approachable, and customer-focused., • Highly organised with a proactive mindset., • Able to work well independently and as part of a team., • Calm under pressure and solution-oriented.What you'll get in return, • July start date., • Training and development support., • Great team environment., • Additional company benefits upon becoming a permanent employee., • Opportunity for the role to become permanent based on performance., • Salary £25,000 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #4781019

Customer Service Representative (Banking/Financial) Duration: 12 months Location: Manchester/Hybrid (four days per week in the office) Salary: Competitive One of our large financial services clients is currently looking for a experienced Customer Service Representative Key Responsibilities: • Be the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence., • Deliver high-quality service while managing client conversations confidently in a busy setting., • Execute telephone trades accurately and in line with client instructions and regulatory requirements., • Handle both straightforward and complex queries, providing clear and confident technical support., • Investigate discrepancies on shareholder accounts with a keen attention to detail and structured problem-solving skills., • Drive first-point-of-contact resolution, taking ownership of issues until full closure., • Proactively manage open cases, ensuring timely follow-up and a positive client experience., • Maintain accountability for the quality and accuracy of all work produced., • Adapt quickly to various management processes and service expectations. What We’re Looking For: • Previous experience in a client service or contact centre environment is essential., • Ability to perform in a regulated, performance-driven environment with clear standards., • Confident in making informed decisions and managing workload under pressure., • Excellent written and verbal communication skills across multiple channels., • Educated to secondary school level, with equivalent experience., • to excellence, and apply today to become part of our client’s remarkable team. How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy.

Property Safety Coordinator Location: Didsbury, Manchester You will support the delivery of compliance services that ensure Great Places Housing Group meets its statutory and regulatory obligations across key areas including asbestos, water hygiene, gas, electrical safety, lift safety and fire prevention. Working closely with colleagues across Asset Management, technical teams and contractors, you will coordinate activities, maintain accurate records and provide essential support to ensure safety programmes are delivered effectively and customers remain safe in their homes. What you’ll be doing • Supporting the Contract Support Manager in delivering contract management across the Asset Management team, ensuring customer safety at all times., • Collaborating with technical teams to schedule and coordinate work effectively., • Assisting with the efficient processing of contractor payments., • Managing communications related to contracts, including providing support for our approach to reaching hard-to-access customers., • Assisting with administration tasks for colleagues within the department as needed., • Providing cover for telephone call handling and sharing the workload across the team., • Carrying out other reasonable duties as assigned by the Contract Support Manager., • Offering widespread support and assistance to the Property team in day-to-day operations., • Creating and maintaining accurate and effective record-keeping systems., • Ensuring contractor records are consistently updated and maintained., • Attending meetings, recording minutes, and drafting reports as directed by members of the Asset team., • Maintaining the programme work register, including contract and failure information, and following up on outstanding paperwork to resolve queries promptly. What you’ll need • Experience of coordinating activities, maintaining records or providing administrative support., • Strong organisational skills, with the ability to prioritise tasks and meet deadlines., • Good attention to detail, with the ability to maintain accurate records and follow processes., • Good IT skills, including experience using Microsoft Office applications and working with systems., • Excellent communication skills, with the ability to build positive relationships with colleagues, contractors and customers., • Ability to work collaboratively and provide support across a team., • A customer-focused approach and commitment to delivering safe, reliable services for residents., • Experience of working in housing, property, compliance or a similar environment would be desirable. What we need from you • Empathy with our tenants and residents and willingness to deliver exceptional customer service, • A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing, • A passion to advocate on behalf of people and communities, • A commitment to work in partnership with others for the benefit of Great Places, • A commitment to continuous learning and improvement, • Ability to work flexibly and when needed, • Committed to working flexibly between offices and other locations with a minimum of 2 days per week from the Derwent Avenue office (Didsbury, Manchester). What we give you in return for your hard work and commitment • Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places), • WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members), • Ways of Working¦ We offer some hybrid and flexible working, • Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays, • Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’, • Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague, • The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more, • Wage Stream ¦ You can access savings opportunities and early access to wages, • Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 5th July 2026 Shortlist date: 6th July 2026 Interview date: TBC

Job Title: Fire & Security Service Engineer Location: Manchester based Salary: £33,000 - £40,000* Employment Type: Full time, Permanent Introduction Matic Building Services is a growing mechanical and electrical contractor within The Domis Group, delivering high quality building services across major residential, commercial and mixed-use developments. We are now seeking an experienced Fire & Security Service Engineer to join the Matic Life Safety Systems team. This is a varied, hands-on role supporting the delivery of planned preventative maintenance, reactive call-outs, fault finding, small works installations, servicing, maintenance and commissioning across life safety systems. You will work across a wide range of environments, from live sites and occupied buildings to busy construction projects, helping to ensure fire and security systems are installed, maintained and delivered to the highest standards. No two days are the same, making this a strong opportunity for an engineer who enjoys variety, problem solving and working across projects from start to finish. Key Responsibilities: • Carry out routine servicing, testing, inspection, repairs and installation of fire and security systems, • Deliver planned preventative maintenance, reactive call-outs, fault finding and first-time fixes where possible, • Complete ongoing small works installations for Matic Life Safety Systems, • Support commissioning and installation teams across busy construction sites, • Carry out site service visits, engineering audits and system inspections, • Work across life safety systems, CCTV, intruder alarms, access control and associated equipment, • Ensure all works are completed in line with relevant legal, regulatory, legislative and industry standards, • Produce accurate job reports, audit paperwork, job sheets and technical documentation, • Assist with aftercare and technical support across fire and security disciplines, • Ensure customer, contractor and project team queries are dealt with in a timely manner, • Communicate effectively with internal teams, customers, project management teams and department leads, • Work collaboratively within a team covering a defined geographical area, • Support and lead subcontractors, installation engineers and trainee engineers where required, • Assist other teams during periods of absence, sickness, leave or high workload, • Maintain high standards of workmanship, customer service and team working practices, • Attend and participate in company training to maintain up-to-date technical knowledge, • Comply with all company policies, including HR, health and safety and information security procedures, • Protect sensitive customer information and company assets at all times, • Report security risks, incidents or potential incidents in line with company procedures, • Undertake any other reasonable duties as required by management Requirements: • Experience across multiple disciplines including life safety systems, fire alarms, CCTV, intruder alarms and access control, • Previous experience carrying out PPM, reactive calls and small works within the fire and security systems industry, • Strong fault-finding skills with a focus on first-time fix resolution, • Service, test and inspection experience to relevant standards and codes, • Experience writing clear and accurate technical reports, job sheets and audit paperwork, • Ability to work to high health and safety standards, • Basic Microsoft Word and Excel knowledge, • Experience using job management systems is advantageous, • Network and IP based product experience is advantageous, • Strong interpersonal and communication skills, • Customer focused with an excellent telephone manner, • Ability to prioritise workloads and meet deadlines, • Ability to work independently, take initiative and work with limited supervision, • Collaborative team player with the ability to support colleagues and share technical knowledge, • Good judgement and the ability to make decisions under pressure, • Reliable, organised and proactive with a strong work ethic, • Valid, clean UK driving licence, • Ability to build and maintain strong relationships with clients, colleagues and contractors, • Experience working with systems such as Advanced, Hochiki, Comelit, Paxton, Texecom, Hikvision and GENT is advantageous Personal Attributes & Desired Behaviours Integrity: Works safely, responsibly and professionally, ensuring all activity is completed in line with company, regulatory and industry standards. Ownership: Takes accountability for service delivery, fault finding, documentation and the successful completion of assigned works. Together: Works collaboratively with Matic teams, customers, project teams, subcontractors and trainees to achieve shared project outcomes. Trust: Builds confidence with clients, contractors and colleagues through reliable communication, high quality workmanship and consistent follow through. Adapt: Responds positively to changing site demands, reactive call-outs, technical challenges and shifting project priorities. Respect: Treats customers, colleagues, subcontractors and site teams with professionalism and courtesy, representing Matic to a high standard at all times. Why Join Us? Join a growing Life Safety Systems team within a fast-moving M&E contractor. Work across varied projects, environments and technical challenges. Take the lead on small works, servicing, maintenance and commissioning activity. Develop your skills across fire, security, CCTV, access control and life safety systems. Be part of a team focused on quality, technical excellence and practical delivery. Support high profile construction projects from installation through to aftercare

Our well known client based in Manchester is seeking an Ocean Freight Export Operator to join their team. Overview As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships. Key Responsibilities: • Delivering excellent customer service through their 10 Customer Commitments, • Support, drive and commit to the Company's overall Strategy, • Manage end-to-end process for OFR Export and designated customers, • Communicating with customers to meet their requirements, • Administration and management of own operational data, included financial review, • Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality., • Creates, develops and maintains good relationships with customers and service providers, • Support Sales in interaction with key customers, • Supports implementation of OFR strategy, • Fully ensures compliance with varying countries requirements, • Ensures that all interactions are compliant with the clients code Code of Conduct and other compliance requirements e.g. anti-corruption, • Contribute to the First Choice continuous improvement program Skills and Experience: • Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems., • A proven ability to identify and meet customer service needs in a professional and friendly manner., • Ability to lead and motive a team to achieve KPI's., • Proven experience in Ocean Freight, • Results driven and good attention to details, • Good written and spoken English and excellent telephone and e-mail skills., • Excellent interpersonal skills, • Able to prioritise and perform under pressure, • Good commercial attitude, • A level education or broad GCSE level education.

Our People Solutions team are looking for an experienced and organised Benefit Analyst, within the SME team. As part of your role you will also be tasked with working alongside consultants to support existing clients, as well as the SME producers in ensuring a smooth onboarding experience for new clients. Role Purpose: This role is an excellent opportunity for a professional administrator to develop their skills and experience in a more specialist, technical environment, working alongside consultants to exceed client expectations. The associate will be responsible for supporting the development of client relationships, assisting with benefit reviews and the implementation of new policies, administration and client/member queries. Key Responsibilities: Benefit Analyst (SME) • Communicate effectively and professionally, both verbally and in writing to ensure our processes are being adhered to in a consistent manner across the team, • Liaise and build ongoing relationships with clients, insurers and internal colleagues, • Support the Consultants in providing exceptional service to clients in accordance with the agreed service level agreement’s, • Ensure compliance requirements and internal controls are fully met and Lockton database is kept up to date with client/policy changes, • Support with the implementation of process and system changes, • Obtain policy information from insurers to support the Consultant with scheme renewals, • Prepare benefit specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects, • Obtain new business and renewal quotes and collate results for the Consultants, • Preparation of client reports, data sets, benchmarking and client presentations, • Manage telephone enquiries from clients, including managing client mailboxes, • Provide daily support to employees/scheme membership, dealing with all enquiries and acting as the main point of contact. About You Suitable candidates will have proven professional administration experience either from Insurance/ Employee Benefits or another professional services industry (or similar). We are looking for individuals with the following knowledge and skills: • Experience working within an insurance or intermediary environment, ideally with a focus on private healthcare and group risk, • Strong customer service skills with the ability to develop sound relationships with team members and external contacts, • Good IT skills. Proficient in all Microsoft applications with a heavy emphasis on Excel and PowerPoint, • Ability to think intuitively, assertively and creatively, • Ability to communicate effectively and professionally, both verbally and in writing, with clients, insurers and other associates, and build on these relationships, • Ability to manage time effectively focusing on priorities, targets and deadlines, working at pace without compromising quality, • Attention to detail and accuracy of all outputs, • Excellent organisational skills, • Analytical and problem-solving skills, including research and investigation

Ison Harrison Solicitors, employs 450+ people across 25 offices. Recently recognised as one of the UK’s top 10 employers in The Sunday Times Best Big Places to Work 2026, there’s never been a better time to join the team at Ison Harrison. We are 100% employee-owned, so each employee has a part to play in shaping the future of the firm. Employee-ownership also means that profit share payments are distributed, tax-free, to employees with 12+ months’ service at the end of our financial year. Employees are encouraged to Join in, Influence and Benefit. Please see our Benefits page for details of our profit share scheme and other Employee Benefits. Our values are: 100%; Responsible; Supportive; Adaptable; Open & Transparent; Progressive; Community and Authentic. These values are at the heart of everything we do, when dealing with both clients and colleagues. Job Description We are currently recruiting for a conveyancing assistant to join our property teams at our busy Manchester office. This role involves working with both residential and new build property teams. The role is very client focused and the successful candidate will pride themselves on delivering a professional, helpful and friendly service. Experience in conveyancing is essential, specifically sales and purchase, as we would ideally want the applicant t o hit the ground running. They will be a quick and accurate worker and be able to follow instructions carefully while dealing with a high volume of work with a lot of client contact. In return the firm offers a supportive learning environment with the opportunity to develop and progress their career. Key Tasks • Opening new files and inputting new instructions onto the Case Management system and producing relevant letters and documents., • Updating the Case Management system in accordance with team procedures as the matter progresses., • Issuing contracts on sale files and assisting in dealing with replies to enquiries., • Ordering searches., • Dealing with exchanges and related paperwork., • Setting up completions., • Issuing Mortgage reports to clients., • Dealing with incoming post where appropriate., • Dealing with telephone enquiries where possible., • Filing, billing, faxing, photocopying, sorting post and archiving., • General administration duties for the office and firm. Key Skills – Essential • Good keyboard skills., • Literate and numerate., • Ability to work accurately in accordance with the requirements of the team., • Ability to deal with enquiries in a customer-friendly and effective manner., • Ability to work under pressure., • Ability to prioritise workload and meet tight deadlines., • A flexible and adaptable approach to work., • Ability to work on own initiative and as a member of a team. Experience – Essential Experience in a similar fast-paced role 12+ months experience in conveyancing in sales and purchase Salary The salary for this role will be based on experience, therefore please indicate your current salary and expectations for this position. Location No 1 Spinningfields, Manchester, M3 3EB Job Type: Full-time Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification.

Overview\n\nDue to the continued expansion of our highly successful specialised engineering company, including our award-winning data centre design and build business, we are looking for a working Site Manager to join our successful Enterprise Services division.\n\nWe have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition. We are an equal opportunities employer and value diversity in our workforce.\n\nRole Purpose\n\nTo assist in the overall operational delivery of projects, including the Health and Safety, technical, commercial and managerial requirements from pre-commencement to practical completion. Provision of high-quality customer service and interface with of relevant support functions allocated to the project. Ensuring that works are carried out to an exceptional standard and in accordance with specifications by utilising effective leadership skills.\n\nPersonal Specification\n\nKey Tasks and Responsibilities:\n\nTo manage the day to day running of each activity to ensure that delivery is successful within the time and cost constraints\n\nAssist Project Manager in key tasks associated to project sites including managing contractor resource, performance, reporting and site handover documentation\n\nTo provide technical knowledge to the site-based project team to ensure the correct planning of the project, making sure that the hardware, materials and resource are suitable to complete all works to the required standard, ‘right first time’\n\nTo manage the day to day running of each activity to ensure that delivery is successful within the time and cost constraints\n\nReport any out of scope works back to the project manager to ensure that additional works are captured and charged back to the customer\n\nEnsure the delivery of necessary Handover Packs and QA these to ensure quality\n\nTo work with the PM to ensure that the necessary resources are available to deliver projects\n\nSupervising contractor first to final fix installation teams, ensuring that any project-specific quality or technical standards are completely understood\n\nAssist Project Manager in key tasks associated to client sites including performance managing contractor resource, reporting and site handover documentation\n\nAssess works completed by a 3rd party to allow sign off\n\nVerifying at relevant project stages (‘sign-off’) that these standards have been achieved (or triggering remedial action required)\n\nEnsure that H&S requirements are being adhered to at all times\n\nSkills and Qualifications:\n\nSMSTS\n\nECS card\n\nFirst aid 3 day (preferable)\n\nAsbestos awareness (preferable)\n\nMinimum NVQ Level 3 in Electrical Installation works\n\nC&G 2391 testing (desirable)\n\nWork with / co-ordinate with other trades\n\nDriving Licence\n\nDetailed knowledge of the construction site and construction methods, tools and materials\n\nExcellent oral and written communication skills essential for team-based working\n\nExcellent planning and organisation skills required for our fast-paced environment\n\nMust be highly motivated, proactive and willing to take on new challenges\n\nPlanning & Organising:\n\nAbility to organise own workload\n\nAbility to prioritise work and deliver to tight deadlines\n\nWorking with People:\n\nAble to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc.\n\nUnderstands how to encourage and influence people to get the best from them\n\nUnderstands the needs of others and able to respond accordingly\n\nCommunication:\n\nAble to communicate factual information politely and courteously\n\nHas everyday spoken skills, e.g. telephone, online and face-to-face conversations\n\nHas advanced written and numeric skills appropriate to the job\n\nAble to listen, observe and report information to line manager

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the German speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in German\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Manchester. As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers. Job title: Claims Handler Salary: £24,500 - £26,000 Location: Manchester, Hybrid working available Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation! Key Responsibilities Claims Handling • Manage claims efficiently from receipt through to resolution., • Maintain accurate claim records and documentation., • Process instructions and correspondence promptly., • Prepare reports and ensure all claim activity is fully recorded. Client & Stakeholder Communication • Act as a key point of contact for clients and stakeholders., • Respond to telephone and email enquiries professionally., • Provide regular updates throughout the claims process., • Work closely with colleagues to ensure excellent service delivery. Compliance & Administration • Support audit, compliance, and review activities., • Maintain accurate records across internal systems., • Assist with claims reporting and management information. Professional Development • Complete relevant training and CPD activities., • Keep up to date with industry, regulatory, and policy developments. About You: • Previous experience in claims handling, insurance administration, or a similar insurance-based role., • Strong written and verbal communication skills with a professional and customer-focused approach., • Excellent organisational skills with the ability to manage multiple claims and priorities effectively., • High level of accuracy and attention to detail., • Proficient in Microsoft Office, particularly Word, Outlook and Excel., • Knowledge of insurance policy wordings, claims processes and terminology., • Understanding of FCA regulations and compliance requirements., • Experience using case management or database systems., • Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous., • A proactive approach with strong problem-solving skills and a willingness to learn and develop. *For your information: *Interested? Please send you CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Field Service Engineer\n\nManchester, Stafford & Stoke | Salary Dependent on Experience | 9 am - 5 pm | Monday to Friday | Permanent\n\nIntroduction\n\nAcorn by Synergie is searching for a Field Service Engineer to cover the Manchester, Stafford and Stoke area for our client, a leading supplier of machinery to the printing industry.\n\nThe purpose of the role is to provide first-line support to customers using advanced printing equipment, ensuring service levels are met and helping customers achieve the best printing quality.\n\nKey Duties\n\nCarry out interventions, scheduled and preventative maintenance at customer sites to ensure machine efficiency.\n\nProvide telephone support on machinery, finishing equipment, and workflow.\n\nConduct site surveys in preparation for machine installations.\n\nInstall machines and ensure full acceptance of production lines with support from the HQ installation team.\n\nRequirements\n\nPrevious field service experience, ideally in electronics, electrical, or printing and graphics.\n\nPractical knowledge of IT hardware and software.\n\nFlexible, proactive, and team-oriented with a structured approach to work.\n\nWhat We Offer\n\nCompetitive salary dependent on experience.\n\nCompany car.\n\nLaptop.\n\nMobile phone.\n\nIntensive product training.\n\nOpportunities for development within an international environment.\n\nInterested?\n\nApply now to be considered for this exciting Field Service Engineer opportunity.\n\nAcorn by Synergie acts as an employment agency for permanent recruitment

Customer Service Advisor** (Contract)\n\nDuration: 12 Months (Possibility for extension)\n\nLocation: Manchester/Hybrid (4 days per week on site) \n\nRate: A highly competitive salary is available for suitable candidates\n\nRole Profile\n\nAre you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service.\n\nKey Responsibilities:\n\nServe as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations.\nDeliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets.\nExecute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures.\nAddress both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved.\nInvestigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques.\nDrive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure.\nProactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience.\nTake full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes.\nOperate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations.\nDemonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. \n\nSkills & Experience:\n\nProven experience in a client service or contact centre environment is essential.\nComfortable operating in a performance-driven, regulated environment with clear standards and expectations.\nAbility to work independently, manage workload under pressure, and make informed decisions.\nStrong written and verbal communication skills across multiple channels.\nEducated to secondary school level with equivalent experience. \n\nCandidates will need to show evidence of the above in their CV in order to be considered. \n\nIf you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. \n\nWe will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. \n\nPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.\n\nAs part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.\n\nWe use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMW \n\nFull-Time | Office Based | Monday to Friday \n\nA exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.\n\nOur client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.\n\nYou will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.\n\nWarehouse & Customer Operations Coordinator Responsibilities:\n\nManaging customer enquiries across email, telephone and social media platforms\nHandling returns, refunds and exchanges efficiently\nMonitoring deliveries and resolving courier-related issues\nSupporting warehouse operations including picking, packing and stock handling\nAssisting with order management and general operational tasks\n\nAbout You\n\nPrevious customer service experience is preferred\nStrong communication skills with a personable and professional approach\nExcellent attention to detail and organisational skills\nA positive, team-oriented attitude with a hands-on approach\nComfortable working within a fast-paced e-commerce environment\n\nWhat's on Offer\n\nOpportunity to join an established and growing fashion brand\nFriendly, supportive and collaborative team environment\nVaried role with exposure across multiple areas of the business\nCentral Manchester office locationIf you are organised, adaptable and enjoy being involved across different areas of a business, we'd love to hear from you!\n\nBH36203

Cruise Consultant, £25k + uncapped commission \nAre you an experienced Cruise Specialist ,Cruise Consultant or Tailor Made Consultant looking for your next home working role? We have a fantastic Cruise Homeworking opportunity working for an award-winning cruise company, who are expanding their sales team. This role will be fully homebased with the option of a flexible full time rota over 37.5hrs per week, which must include daytime, evening and weekend shifts and offers a salary up to £25k plus uncapped commission circa £50-60k . \n\nCruise Consultant Responsibilities:\nSelling worldwide tailor-made cruise holidays over the phone and by email \nPromoting all cruise brands and products \nArranging cruise packages including flights, upgrades and excursions, whilst offer a high level of service\nWorking to personal and company sales targets \nBuilding a rapport with clients\n\nCruise Consultant Requirements:\nCruise sales experience is ESSENTIAL , either as a cruise specialist, cruise coordinator, or travel consultant or travel agent with great cruise knowledge.\nProven success in target driven environment with excellent selling ability\nExcellent cruise product knowledge, \nClear and professional telephone manner\nSelf Starter and motivated to succeed\n\nAdditional Information:\nBasic Salary £25k (guaranteed for the first 12 months) \nExcellent commission prospects OTE £45-80k uncapped \nLaptop and headset provided\nFull support of a separate Customer Service team \nFlexible hours over a 37.5hour working week, which must include some daytime, evening and weekend shifts \n\nIf you are keen on this fantastic opportunity please either apply online or send you CV (url removed). Please call (phone number removed) to discuss further

Protec Camerfield is Protec Fire and Security Group's company that specialises in sprinklers, watermist and gas suppression.\n\nAt Camerfield we have an opportunity for a Sprinkler and Water Mist Designer. Ideally we require the successful candidate to be based in the North West of England, although we will consider applicants from any UK locations, if their skills, knowledge and experience are suitable for the position requirements.\n\nAs Sprinkler and Water Mist Designer, you will provide comprehensive support as part of a busy sprinkler & water mist design team. Working with clients and engineers you will plan and organise works from the order stage through to completion ensuring client satisfaction.\n\nResponsibilities\n\nReporting to the Design Manager, the role will involve preparing the design drawings and calculations for projects.\n\nWorking closely with the project team to ensure designs are completed on time and to the relevant technical standards.\n\nInvolved in attending design meetings as and when necessary and supporting other members of the team.\n\nWorking with clients with the occasional face to face client meeting.\n\nRequirements\n\nLPCB Qualifed\n\nExprience of working in a similar role within the Fire Protection industry.\n\nSkills & Abilities\n\nExcellent customer service skills\n\nProfessional telephone manner\n\nExcellent oral and written communication skills\n\nProficiency using Microsoft Office packages including Word, Excel, Outlook and Access\n\nCompetent using AutoCAD & Canute FHC\n\nBIM / Revit modelling\n\nAbility to confidently deal with difficult and stressful situations\n\nAbility to maintain accurate records\n\nGreat interpersonal skills and the ability to work as part of a team\n\nAbility to communicate effectively with staff at varying levels throughout the company\n\nSalary/package is dependent on experience and company policy is to promote internally

Case Advisor\n\nManchester City Centre\n\nHybrid working, min 2 days per month in the office\n\nFull-time, 35 hours per week\n\nOn-going temporary contract which could lead to a permanent opportunity\n\n£17.29 per hour\n\nOffice Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.\n\nDuties will include:\n\nHandle customer complaints via phone and email, ensuring timely resolution and follow-up communication\nArrange and lead initial enquiry meetings with customers\nReview, analyse and summarise complex case information\nManage your own caseload, working closely with colleagues across the organisation\nSupport customers by arranging and recording complaint calls where needed\nFollow safeguarding procedures to protect children and vulnerable adults\nProvide cover and assistance to team members as required\nAny other reasonable duties as may be assigned from time to timeWe are looking for candidates with:\n\nExperience of dealing with complaints and providing advice and guidance via telephone, email and letter\nExcellent customer service skills with a sensitive and professional approach\nStrong written and verbal communication skills, with the ability to adapt your style\nAbility to manage workloads effectively and meet deadlines\nMust be able to work independently and as part of a wider team\nUnderstand GDPR and data protection\nExperience of relevant software and advanced Excel\nGreat organisational ability and attention to detail \n\nAdditional Requirements:\n\nA standard criminal record check via the Disclosure and Barring Service is required Benefits:\n\nWeekly pay\nWork/life balance\n30 day's holiday allowance + bank holidays after 12 weeks on assignment! \n\nIf you are interested and meet the above criteria, please apply now or call the branch on (phone number removed) if you have any queries. Due to the high volume of CV's we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.\n \n Office Angels is an equal opportunity employer \n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

We have a fabulous opportunity to join one of the UK’s leading online cruise agencies as a Specialist Cruise Consultant, in which you'll not only benefit from fantastic earning potential but will have the chance to choose your own working hours!\n\nThe role offers:\n\n A highly competitive salary plus uncapped commission - average OTE is £60k\n\n Top sellers earning £100k plus\n\n Commission is paid monthly when booking is made\n\n All quality leads and laptop/headset are provided for you\n\n Guaranteed Educational & Ship Visit Opportunities\n\n Flexible Hours for a great work/life balance (minimum 37.5 hours per week) - set your own hours to suit you\n\n Other great benefits inc. pension, 50% earnings for maternity & paternity\n\n Full administration and management support\n\nSo, if you have significant experience within a cruise sales role and/or strong tailor-made tour operations experience (ideally with some exposure to cruise) and would like to know more about this fabulous opportunity to join a brand leading cruise sales team, please press the apply button now!\n\nRole of Specialist Cruise Consultant:\n\n Handling both telephone calls and web enquiries\n\n Selling cruise holidays across all cruise lines inc. 6 and river\n\n Tailor-making cruise and stay packages\n\n Upselling and booking ancillary products where appropriate\n\n Offering exceptional customer service, expert advice and personal recommendations\n\n Working to and achieving sales targets\n\nSkills required for the role:\n\n Recent cruise sales experience and/or strong tailormade tour operations experience\n\n Good personal cruise experience would be a huge advantage\n\n Confident & engaging telephone manner\n\n Genuine interest and desire to specialise in the cruise sector\n\n Proven sales/profit generated track record\n\n * Tenacious and pro-active approach to sales with an ability to "close" the sale\n\nIf you’re interested in learning more about this Specialist Cruise Consultant opportunity, please press the apply online button now!\n\nNot for you? Then visit our website to see the other exciting roles we have available.\n\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

£12.21 per hour plus monthly bonus\n\nMust be fully flexible Monday to Sunday 7am-11pm\n\n35 hours per week\n\nBased in Manchester (Media City)\n\nWe are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train\n\nRole:\n\nWe are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues.\n\n-Answering inbound calls from customers \n\n-Answering any customer questions and providing high levels of customer service\n\n-Resolving customers' vehicle issues via phone call\n\n-Keeping the customer updated at all times\n\nRequirements:\n\nTo work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:\n\n-Previous customer service experience (essential)\n\n-Excellent timekeeping and punctuality (essential)\n\n-Excellent communication skills (essential)\n\n-Professional telephone manner (essential)\n\n-Call centre experience (useful)

Project Coordinator \nManchester \n£26,000 - £30,000 + Hybrid Working \nIntroduction \nUK Staffing Group are currently recruiting for a Project Coordinator on behalf of a well-established and growing business operating within a specialist luxury sector. \nThis is a fantastic opportunity to work with high-net-worth individuals and prestigious international clients, supporting bespoke projects from concept through to delivery. Offering genuine career progression, hybrid working and exposure to a unique client base, this role is ideal for an organised and customer-focused individual looking to build a long-term career. \nThe Opportunity \nAs a Project Coordinator, you will play a key role in managing client projects from initial enquiry through to successful delivery. \nWorking closely with clients, suppliers and colleagues, you will coordinate multiple projects simultaneously, ensuring exceptional service levels and maintaining the highest standards throughout. This is a varied position that combines project coordination, client relationship management and commercial awareness within a fast-paced and rewarding environment. \nYou will build relationships with high-net-worth clients, suppliers and stakeholders, ensuring projects are delivered to exceptional standards while providing a first-class customer experience throughout. \nKey Responsibilities\n\nBuilding and maintaining strong client relationships via telephone, email and face-to-face meetings\nManaging relationships with both new and existing clients\nCoordinating multiple projects simultaneously from enquiry through to completion\nSourcing, costing, ordering and invoicing products and services\nMonitoring project timelines and ensuring client expectations are met\nLiaising with suppliers and stakeholders to ensure projects are delivered on time\nProviding regular updates to clients throughout the project lifecycle\nSupporting the Head of Projects and wider team with project delivery\nOccasional UK and international travel to support client and supplier relationships\nAbout You \nTo be successful in this role, you will ideally have:\n\nPrevious experience within a Project Coordinator, Account Executive, Events, Hospitality, Customer Service or Client Services role\nExcellent communication skills, both written and verbal\nExceptional customer service skills\nStrong organisational and multitasking abilities\nHigh attention to detail and a proactive approach\nGood numeracy and analytical skills\nStrong Microsoft Office skills\nA full UK Driving Licence\nA flexible attitude towards occasional international travel and varied workloads\nExperience working with bespoke products, luxury services or branded goods would be advantageous but is not essential. \nWhat's On Offer\n\n£26,000 - £30,000 salary depending on experience\nHybrid working\nMonday to Friday, 08:55 - 17:30\nEarly finish every Friday\n25 days holiday plus bank holidays\nAdditional holiday entitlement with length of service\nHalf day off on your birthday\nWellbeing and health benefits\nCompany pension scheme\nClear progression opportunities\nExposure to high-profile international projects and clients\nSupportive and collaborative team environment\nUK Staffing Group Disclaimer \nUK Staffing Group are acting as an employment agency on behalf of our client. By applying for this vacancy, you consent to UK Staffing Group processing your personal data for recruitment purposes. Your details will only be shared with our client following consultation and agreement with you

Your New OrganisationThis regulatory organisation manages cases relating to concerns and complaints. Playing a vital role in providing clear guidance and maintaining high standards of communication throughout the complaint process.\nYour new role\n\nRespond to customer complaints and concerns via telephone and in writing, including enquiry closures and post-closure communication\nOrganise and facilitate provisional enquiry meetings with complainants\nAnalyse and summarise complex case information accurately and effectively\nManage a caseload of liaison work, working collaboratively with colleagues across the organisation\nArrange, facilitate, and transcribe telephone complaints where required\nProvide clear explanations of processes and decisions to stakeholders during and after case closure\nApply safeguarding policies to protect vulnerable individualsWhat you'll need to succeed\n\nProven experience handling complaints and providing advice via phone, email, and written correspondence\nStrong understanding of working within policies, procedures, and service standards, including the Data Protection Act.\nProficiency with IT systems, including MS Word, Excel, Outlook, and case management databases\nExcellent communication skills, with the ability to convey complex or sensitive information clearly and appropriately\nStrong interpersonal skills, with the ability to build rapport and demonstrate empathy while maintaining professional boundaries\nExceptional written communication and drafting skills, with the ability to produce clear, concise correspondence in plain English\nHighly organised, with excellent attention to detail and the ability to manage competing priorities\nAbility to work independently and collaboratively as part of a team\nWhat you'll get in return\n35 hour working week. Monday to Friday, 9am till 5pmHybrid working after the first week of induction/training\n Supportive and inclusive environment\n Offices in the heart of Manchester city centre\n Temp to cover secondment for 12 months\n Interviews will take place in mid-June with start dates asap after\nWhat you need to do now\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.\nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking, Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the French speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in French\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Customer Service Specialist \n\nPortfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team!\n\nDay-to-Day Responsibilities:\n\nProvide an excellent customer service to our new and existing clients\nCarry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account\nContinue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce\nContribute to the companies business goal of migrating all HRonline users to the new software system\nTake ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system\nConduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline\nEnsure all Service Level Agreements are adhered to at all times.\nMeet and exceed all Key Performance Indicators\nContribute to team targets, paying particular attention to customer experience and feedback. \n\nKey Requirements:\n\nRequired skills and experience\nCustomer service experience is essential\nThe ideal candidate will have experience of working in an out-bound, telephone based role\nMust have excellent listening skills and be able to communicate with clients and users of varying technical ability\nThe ability to work in a fast-paced environment.\nAble to adapt to change\nCan take responsibility of own product knowledge\nAble to communicate at different levels throughout the business \n\nBenefits:\n\nEnhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service\nPrivate health care cover after 5 years' service\nNew business referral scheme\nAccess to Health Shield\nAccess to the EAP service\nRefer a friend scheme\nPaid birthday leave\nPension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\nGroup life insurance\nEye care contribution\nFree fruit (office-based staff)\nTravel Season Ticket loan scheme\nMilestone recognition\nDiscounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\nPace health Club (situated in the park Inn) discounted gym membership and spa treatments\nPark Inn 20% off food and drink\nNew Century food and drink discount\nRevolution De Cuba food and drink discount\nCycle 2 Work scheme* after probationary period\nFree On site Gym\nBright Exchange perks INDMANJ\n\n50538LFR4\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the Dutch speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in Dutch\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Do you want to work for a business where top earners are earning over £100K & the number 1 biller takes home £250,000?\n\nSales Development Representative (Software)\n\nManchester City Centre (onsite)\n\nUp to £29,000 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\n\nThe Portfolio Group are partnering with an industry leading, global group who provide a software solutions to various businesses across the UK and Ireland. They are seeking a SDR to join them. As a SDR you will network with senior business owners and directors and introducing the service.\n\nAs a Sales Development Representative (Software), you will;\n\nEngage with potential clients via telephone to understand their business needs and offer tailored solutions.\nBuild and maintain strong relationships with clients, ensuring a high level of customer satisfaction.\nMeet and exceed sales targets, contributing to the overall growth of the company.\nProvide detailed product information and handle objections effectively.\n\nTo be successful as a Sales Development Representative (Software), you will have:\n\nStrong communication and interpersonal skills.\nProven ability to meet and exceed sales targets.\nSelf-motivated with a proactive attitude. \n\nWhat you get in return and an Sales Development Representative (Software);\n\nCompetative Salary + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\nClear progression plan\nInceptive trips to Miami, Monaco, Dubai, Marbella, Ibiza\nRegular team building activities\nComprehensive training and ongoing support\nAccess to a free, onsite 24/7 gym with fitness classes\nEmployee Assistance Programme\nPension scheme \n\nIf you are passionate about sales and eager to develop your career in a thriving company, apply now by sending your CV\n\n48844KAR5\n\nINDPSAL\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Job Purpose\n\nPortfolio are proud to represent our client in their search for a HR Administrator. Working for a market leading HR Consultancy firm, you will be working along side HR Consultants, preparing /gathering evidence and information from clients for ER Meetings. You will deliver telephone and written HR advice and support to clients, plan meetings and manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression. If you have the relevant qualifications and are looking to kick start your HR career, please apply today!\n\nJob Overview\n\nWe are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.\n\nDay-to-Day Responsibilities\n\n· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.\n\n· Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.\n\n· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.\n\n· Work positively with consultants to effectively manage their time and client expectations.\n\n· Create and maintain files, system logs and other administrative tasks.\n\n· Work towards the team objective of obtaining repeat business.\n\nWhat you Bring to the Team\n\n· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. \n\n· Customer service experience.\n\n· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.\n\n· Strongly focussed on delivering an excellent client experience at all stages.\n\n· A positive approach in a fast-moving, busy team environment.\n\nINDMANJ\n\n51563LFR3\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Your new company \n\nHays are recruiting for a temporary to permanent Customer Support Administrator for a professional services-based business in Manchester City Centre to start in July. We are seeking a proactive and detail‑oriented Customer Support Administrator to join our client's team on a temporary-to-permanent basis. The successful candidate will handle inbound customer enquiries, provide an excellent standard of service, and ensure accurate and timely data entry into internal systems. This role is ideal for someone who is organised, customer‑focused, and confident working in a fast‑paced environment.\n\nYour new role \nThe successful candidate will: \n\nHandle incoming calls professionally, providing accurate information and support.\nRespond to customer queries via phone, email, or other communication channels.\nIdentify customer needs and work to resolve issues efficiently.\nMaintain a high level of customer satisfaction through clear communication and a positive attitude.\nAccurately enter customer information, orders, and updates into CRM or internal databases.\nMaintain up‑to‑date and organised records.\nProcess forms, applications, and service requests as required.\nAssist with generating reports or extracting data when needed.\nWork closely with internal departments to ensure smooth service delivery.\nEscalate any issues or service concerns to the relevant teams.\nSupport general office administration duties as required.What you'll need to succeed \n\nPrevious experience in customer service or an administrative role.\nExcellent telephone manner and communication skills.\nStrong attention to detail with fast, accurate data entry skills.\nConfident using Microsoft Office and CRM systems.\nAbility to multitask and manage deadlines.\nFriendly, approachable, and customer-focused.\nHighly organised with a proactive mindset.\nAble to work well independently and as part of a team.\nCalm under pressure and solution-oriented.What you'll get in return \n\nJuly start date. \nTraining and development support.\nGreat team environment.\nAdditional company benefits upon becoming a permanent employee.\nOpportunity for the role to become permanent based on performance. \nSalary £25,000 What you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

6 Month Contract\n£13.54 - PAYE\nOverview\nCustomer Support Expert (Contact Centre)\nAs a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers.\nThe primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.\nYou will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.\nPosition Responsibilities:\n Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.\n Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.\n Maintain accurate and up-to-date customer account records.\n Process customer payments made by debit/credit card and investigate payment-related issues, including refunds.\n Assist customers with financial health and loss recovery enquiries.\n Support customers through the end-of-contract process.\n Perform account administration tasks, such as name/address changes and sending letters/emails\nSkills Required:\n Demonstrate a deep understanding of customer needs by actively listening and offering a personalized approach to each interaction.\n Commit to ensuring customers receive the best possible outcome for their individual circumstances.\n Embrace a positive attitude toward change, including business transformation, new technology, and systems.\n Exhibit a positive approach to providing excellent customer service and take ownership of resolving or escalating customer queries as needed.\n Maintain a focus on achieving personal and team objectives by delivering results.\n Demonstrate resilience and adaptability in a fast-paced contact centre environment.\n Possess strong communication skills, both written and verbal, with the ability to clearly and effectively communicate over the phone.\nExcellent Opportunity with immediate starts available

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today! \n\nIf you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Want a better, more flexible, way of working with a high earning potential - then you are in the right place!\nWe are looking for sales professionals to join our busy sales team to work with our customers to design their dream Fitted Bedroom, Home Office or Living Space.\nPrevious direct selling experience would be advantageous. Full CAD & product training is provided to the highest standard allowing you a flying start into the business.\n\nWhat we can offer you:\n\n Excellent earning opportunity and flexible full time working\n\n High number of in-bound company booked appointments – no cold calling\n\n Weekly paid commissions with a realistic opportunity to earn £50,000 to £100,000 p.a.\n\n Full sample kit provided\n\nWhat we want from you:\n\n Good communication skills and a positive attitude\n\n A strong desire to succeed\n\n Ideally previous sales experience although not essential\n\n A focus on exceptional customer service\n\n * Your own transport, telephone and laptop\n\nIf you have the drive and skills to join our fabulous team, please apply and we will be in touch. Interviews will be arranged locally with the Regional Sales Manager

Customer Service Administrator, Manchester City Centre, £25,000\n\nMon to Fri, Full Time.\n\n£25,000\n\nManchester City Centre Based\n\nA financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.\n\nResponsibilities\n\n Managing product enquiries via telephone and email\n\n Handling new account enquiries and providing clear product information to potential customers\n\n Supporting customer retention and discussing reinvestment options\n\n Processing new applications, transfers (in/out) and account servicing requests\n\n Handling withdrawals, payments and customer transactions\n\n Calculating and administering claims\n\n Maintaining accurate, compliant customer records\n\n Providing clear, professional guidance to customers on their accounts\n\nDesirables\n\n Proven 2 years customer service experience, ideally within financial services\n\n An understanding of ISA products and/or savings accounts will prove a strong advantage\n\n Excellent communication skills, both written and verbal\n\n A calm, patient and team approach\n\n * Someone proactive, reliable and genuinely passionate about helping customers\n\nBenefits\n\nIncludes private healthcare, birthday paid day off and an early finish every Friday – to name a few!\n\nInterested? To secure an interview, please email your CV FAO: Lucy

Following the internal procedure for customer service operations and meeting its service level goals. Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, ema

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ 📍UK Remote | 💰£28,050 - £34,000 + | ✨ ⭐Our Vulnerability, Inclusion, Accessibility & Bereavement team We’re looking for people with strong Vulnerable Customer experience to join our amazing 'Life Events' team. Who will be offering support to third parties and next of kin, handling the bereavements of Monzo customers and supporting those looking to set up formal or informal third party access. We are looking for a person with previous experience in Bereavements processes in financial services, with excellent communication skills to support people going through grief, and an ability to work with people of all levels and backgrounds. This can often be an emotionally challenging role, and you will need to show flexibility, resilience, and empathy in order to meet the needs of our customers. 🔑You’ll play a key role as you; • Communicate directly with next of kin and third parties following the disclosure of a bereavement, disclosure of a terminal illness, via email, chat and calls., • Manage bereavements and third party access cases; Taking ownership by supporting our customers with formal and informal third party access such as Power of Attorney., • Support our customers who are currently in custody/incarcerated., • Deal with internal escalations and work closely with other domains in customer operations., • Communicate with the leadership team to share opportunities, identify risks and concerns and provide feedback that aims to proactively improve the support we offer to our customers., • Meet targets while receiving and providing continuous feedback. 🤩 We’d love to hear from you if; • You have previous experience supporting customers dealing with grief. Bereavements or major/significant life events experience is essential., • You should be able to demonstrate a strong track record of working with vulnerable customers or possess a robust understanding of bereavement support within the financial sector., • You have experience in managing probate-related disclosures and enquiries, • You’re an excellent communicator talking on the telephone The ability to take and make calls is an essential requirement for this role. 🙌What’s in it for you 💰£28,050 - £34,000 🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍This role is remote. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 3 key steps • Application question review, • A 30 minute call with our recruiter, • A Role Specific Interview with two of our Team Managers (1 hour) Our average process takes around 2 weeks but we will always work around your availability. 🧭 Logistics This role will be fully remote in the UK (You must be permanently based in the UK for this role). The start date for this role will be Monday 10th November 2025. Training will be Monday to Friday 09:00-17:30 for 10 weeks and this will be carried out remotely (please note that holidays and appointments are not allowed during the first 5 weeks) Shifts will be Monday to Friday between 8am - 8pm inc bank holidays (37.5 hours) #LI-REMOTE/CB Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \n What You'll Do • Advise end users on best practices when using Veeva’s applications, • Identify and resolve client issues associated with Veeva’s applications, • Build strong and professional relationships with all users of Veeva’s applications, • Provide recommendations/feedback on client service improvements and product development, • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, • Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements • 1+ years relevant experience in a customer service role, • Effective communication, organizational, and time management skills, • Professional telephone manner, • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint), • Excellent verbal and written communication skills in English and secondary European language will be required., • Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits • Allocations for continuous learning & development, • Private Health Insurance \n #LI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Consultant, you will manage workstreams on consulting projects for Veeva customers – planning, organizing, and tracking all aspects of delivery in that workstream. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers (through face-to-face discussions, workshops, email, etc.) to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • Lead a workstream(s) in a project engagement: planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet specific project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a primary client contact for operational project questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of Associate Consultants in your workstream, • Support and mentor Associates in developing skills and professional capabilities, • Build trusted relationships with client stakeholders, • Bring to your clients a good level of Industry/ market/ functional insight, • Input into business development opportunities and proposals, • Help develop and disseminate thought leadership Requirements • Bachelor's degree and excellent academic record, • 2+ years of consulting experience, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with deeper expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics and brand strategy, • Good understanding of commercial/marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Skilled in facilitating collaboration amongst team members, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and ability to influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in multiple European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

Location Winchester with hybrid home working Hours 37.5 hours per week, Monday to Friday 09.00 - 17.30 Basis Permanent Salary £30,000 per annum with OTE £35,000 - £38,000 + enhanced benefits package About us We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed, offering stunning community living for the over sixties. We have created an exciting new opportunity for a Sales & Lettings Progressor to join our fantastic Sales & Lettings team. About our role While our long-term goal is to transition to Build-to-Rent (BtR), we currently have over 200 homes available for purchase, which require the support of our dedicated Sales Progression Team, who play a vital role in driving the pipeline from initial reservation through to legal completion within set timelines. They are essential to the Sales & Lettings department, not only in working together to help hit our targets, but also collaborating with the treasury team to meet critical deadlines. Reporting to the Sales Operations Manager, you’ll be joining a small, highly motivated team that is an integral part of the Sales & Lettings department. Key responsibilities will include Sales • Through your research & with estate agents, establish a 4-6 week selling price for our customer's property, • Make introductions with our customers' estate agents, • Ensure that our customer's estate agent is aware of the conditions of sale and any discounts or incentives offered, and the target exchange/completion dates agreed by both parties, • Maintain regular and routine contact with estate agents to obtain progress updates regarding the status of our customers' property, including the number of viewings, feedback, price reductions or offers, • Liaise with our own solicitors to ensure all enquiries are responded to in a timely manner, • Attend weekly sales progression meetings with the regional customer teams, providing the most up-to-date information regarding the status of reservations and what actions are required to stimulate the pipeline, • Work in close partnership with our regional customer sales teams to ensure all sales are moving through the pipeline in agreed timescales, • Over time, visit each site within the portfolio to enhance knowledge and give better customer service Lettings • Set up new Tenancy agreements upon receipt of a reservation from the sales team, • Producing Tenancy Agreements based on the terms of the reservation, • Register customer deposits, • Conduct referencing on our prospective Tenants, • Apply for and manage credit checks for our prospective Tenants, • Ensuring all Tenancies are compliant with legislation (Right to Rent Checks, Deposit Certificates etc. Additional Information • Hybrid role with weekly attendance at our Winchester office or our sites as and when required, • You must be comfortable working in a target-driven environment with the ability to work independently., • The role involves making a high number of telephone calls, it is essential to be self-motivated with an excellent telephone manner About you You will have a positive, ‘can do’ approach and be a team player, whilst also being self-motivated to work independently with an ability to build strong, immediate rapport with external professionals and internal stakeholders. Experience • Experience of property sales progression is desirable but not essential, • Knowledge of the home buying and selling process in England, Wales and Scotland would be considered an advantage, but not essential., • Understanding of the new homes sales process would also be advantageous Skills & Knowledge • Excellent IT skills - knowledge of Google Workspace is preferred, or an aptitude and willingness to embrace new technology, • Experience of Salesforce CRM is advantageous but not essential, • Highly developed negotiation and influencing skills, • Organised, efficient and a natural multitasker, • Able to build rapport whilst also having assertive conversations when required, • Good levels of spelling, punctuation and grammar, • ARLA / Property Mark qualification is desirable but not essential Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities What happens next Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application. If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have. From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us. If you have the skills and experience we are looking for we'd love to hear from you! As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a _ (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a _ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in _, committed to making a positive impact on its customers, employees, and communities. The Role Veeva’s European Business Consulting Group is a priority growth area for Veeva. It offers a differentiated consulting service in Life Sciences with a compelling value proposition - building on Veeva’s position as the digital partner of choice for 85% of the top 20 Pharmaceutical companies. As a Senior Consultant, you will manage complex and novel consulting projects for Veeva customers – managing teams and planning, organizing, and tracking all aspects of delivery. You will analyze complex problems, build insightful solutions, and develop close working relationships with customers to deliver demonstrable, sustainable value at the forefront of digital and commercial innovation. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates). \n What You’ll Do • As a Senior Consultant, you will be expected to:, • Lead complex projects as the operational face of the Veeva Business Consulting team, with responsibility for planning, organizing, and managing all aspects of delivery, including scope, quality, resources, risk, and timelines, • Be responsible for the end-to-end design, build, and delivery of deliverables that meet overall project goals and objectives, • Identify and proactively solve problems faced by the client, • Be a trusted client contact for operational and strategic questions, developing the relationship through face-to-face discussions, workshops, telephone and email contact, • Manage the work and priorities of team members in your project (s), • Support and mentor Consultants and Associates in developing skills and professional capabilities, • Bring clients a superior level of Industry, market, and functional insight, • Proactively lead business development opportunities and proposals, • Develop and disseminate thought leadership and campaigns that differentiate Veeva Business Consulting in the market Requirements • Bachelor's degree and excellent academic record, • 8+ years of consulting experience in an established strategic/management consulting organization, • Experience in Life Sciences, particularly in the Commercial and Medical area, • Good understanding of Commercial, with proven expertise in two or more of the following areas: multi-channel strategy and optimization, product launch, go-to-market strategy, commercial model design, key account planning and management, segmentation and targeting, insight and analytics, brand strategy, and medical affairs, • Good understanding of commercial / marketing technology and, ideally, Veeva's platforms and solutions and how business consulting offerings can both leverage and support these, • Good understanding of the business capabilities and drivers underpinning digital technology in Health and life sciences and the market forces and trends driving industry changes in Health & Life Sciences, • Experience in leading business development activities to build customer relationships and sell work, • Proven analytical skills, able to quantitatively and qualitatively assess problems and communicate responses across a range of issues, • A problem-solving mindset: anticipating issues early, analyzing and proactively finding solutions, • Demonstrated leadership of others in the delivery of complex deliverables, • Highly effective project management skills, • Able to work effectively with people at all levels in an organization and quickly establish credibility, • Have a strong personal impact and can influence and persuade a range of stakeholders, • An effective communicator verbally and written, in English and in the local office language Nice to Have • Graduate-level qualification, PhD, and/or MBA, • Strong network in Top 20 Life Science companies, • Experience with digital technologies – channels, analytics tools, emerging technology, • Experience working with SaaS solutions, • Understanding/experience of AI and its applications in sales and marketing, • Fluency in additional European languages Perks & Benefits • Highly competitive remuneration, • Opportunity for rapid growth and progression, • Allocations for continuous learning & development, • Health & wellness programs \n #RemoteUK BCCommStrategy Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at _.

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.