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Job Title: First Line Support Technician Location: Manchester Salary: Competitive Job Type: Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Second Line role. Key Responsibilities: • Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies, • Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations, • Providing timely updates on tickets to end-users via telephone and email systems, • Diagnose and resolve technical issues, escalating where necessary using escalation process and protocols, • Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary, • Setting up new devices for our client base, both Windows and Mac, • Completion of laptop pre-builds and post-builds, • Maintain and update accurate client site documentation via IT Glue, • Comply with company's Information Security policies and procedures, • Managing your time efficiently and planning your day accordingly, • Keep up to date with new technologies adopted by Netteam and our client base Experience: • Ability to work unsupervised, independently and as part of a team, • IT related degree or relevant qualifications highly desirable, • Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT, • Able to demonstrate a good all-round knowledge of IT principles, • Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous, • Experience in initial remote diagnostics along with analysis and monitoring would be advantageous, • The willingness to learn new software and hardware skills, • Knowledge of Microsoft Windows Server/Desktop environments, • Knowledge of Microsoft cloud solutions including Office 365, Backup/DRaaS and related technologies, • Overall appreciation of client system security, • Friendly and professional, • Excited about tech and thrives on developing understanding of new technologies, • Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients, • Recognises the importance of frequent and clear communications, • Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team, • Feel that every day is a day of learning, • Disciplined, with the ability to prioritise and execute tasks under pressure, • We make work life balance a normal, not a benefit, • We offer some flexibility to work from home, • A fun and productive place to work, • Great team of people to work alongside, • Workplace Pension, • Comprehensive inhouse and external training offered We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, may also be considered for this role.

Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 1st June 2026 Salary: £27,580.80 per annum Competitive pay with opportunities to grow and develop your career. Location: Work from Home Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 8:00 pm, Monday to Sunday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Account Executive Location: Stretford Salary: £28k Full time: Permanent (37.5 hours per week) Hybrid: 3 office – 2 home Our client is looking for a dedicated Account Executive to join their team. In this role, you will be responsible for delivering remarkable customer service, efficiently processing sales orders, and managing inbound enquiries across various channels including the website, email, and telephone. The core focus of this position is to convert enquiries into successful orders by providing accurate, timely, and professional support at every stage of the customer journey. The Role: • Accurately process website orders and proactively convert quotations into confirmed sales., • Provide expert guidance on product features, pricing, lead times, and artwork requirements to assist customer decision-making., • Coordinate with suppliers to manage bespoke requests, stock levels, and fulfillment logistics., • Manage customer claims regarding quality or delivery, escalating complex cases as necessary to ensure satisfaction., • Handle high-volume inbound enquiries across all channels, utilising upselling and cross-selling techniques to drive repeat business., • Build comprehensive product and systems knowledge through regular training, supplier briefings, and industry events., • Success in this role is measured through transparent metrics, including:, • Sales Targets: Achievement of specific order line goals., • Service Quality: Monitoring of Net Promoter Scores (NPS) and direct customer feedback., • Business Impact: Regular updates on overall company performance and growth. Skills we are looking for: Essential • GCSEs or equivalent., • Proven track record in a customer service or sales-oriented environment., • IT literate (Microsoft 365 or equivalent). Desirable • A-Levels or further higher education qualifications., • Experience in retail, inbound sales, or the promotional products/print industry., • Familiarity with direct marketing or inbound sales workflows.. To be considered for the higher salary tier, you should possess extensive experience in high-growth commercial settings with a clear history of achieving and exceeding targets. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! We are more than happy to discuss any reasonable adjustments that you may require. Interested? Please apply now. We look forward to hearing from you!

Job Title: Sales Executive / Business Development Manager Location: Oldham, Greater Manchester General Company Overview: Market leading, international manufacturing and supply company. An exciting opportunity has arisen with our client, for a Sales Executive / Business Development Manager in Oldham area, Greater Manchester. We’re looking for a driven and ambitious sales professional that has the desire to succeed and eventually progress to becoming a Sales Manager via the company’s structured career pathway. Job Responsibilities: • You are an energetic and self-motivated, entrepreneurial builder, • You can work independently with a good sense of urgency, • Together with the Sales Director, you set up a plan to develop new business, • You hunt for quality leads that are in line with the business strategy, • You identify qualified leads and listen to their needs, • You oversee expanding the reach of the company in the UK, • You take ownership of your territory, • You will be responsible for logging sales activity onto Salesforce, • You work closely with the Customer Success team to get orders processed About you: • You are hungry, trustworthy and present yourself professionally, • You are a born hunter that isn’t afraid of going the extra mile to make a new customer, • You have a good understanding of Microsoft Office, • You have an open mindset, and you are comfortable talking to different teams (e.g. Marketing, Customer Service, Production, etc.), especially when interpreting KPI’s and explaining reports, • You combine a strong team spirit with a healthy sense of autonomy, • You communicate fluently with your international colleagues in English What we’re looking for: We are looking for a driven sales person - an accomplished lead generator who will help with growth of the company. • You have a nose for potential leads and enjoy the challenge of obtaining an appointment with the right person., • Your greatest quality is your enthusiasm and commercial insight during outbound calling. The best way to approach and talk to someone is something you immediately understand. You also dare to be creative to get that wanted appointment., • You seamlessly supplement telephone prospecting with reaching out via e-mail and LinkedIn., • You are a team player and based on your sales experience, you and your colleagues optimize the strategy to approach the companies in the target group., • Trying out new methods and challenging each other to achieve those targets, that's what energizes you., • Together with the Sales Manager EU, you set up a plan to develop new business., • 100% customer satisfaction is the way you want to go., • Your administrative efficiency ensures that the CRM system is always up to date., • You are an accomplished planner and manage your agenda as efficient as possible when you are on the road. Package & Salary: • Competitive Salary (negotiable depending on experience), • Company Car / Car Allowance, • Structured pathway to becoming a Sales Manager, • 25 holidays + bank holidays, • Company Laptop, • Pension, • Great benefits package Please apply below or contact Ash from Greystone Consulting Group to discuss further. Telephone: 02921 880 588 Email:

A leading freight company are seeking a dynamic and results-driven Business Development Manager to lead growth initiatives within Air & Sea Freight. This role is pivotal in identifying new business opportunities, nurturing client relationships, and driving revenue across international freight services. The ideal candidate will have a strong understanding of logistics, supply chain solutions, and the competitive landscape of freight forwarding. Must have previous experience in Freight OR Logistics Offer • Monday to Friday 0800hrs - 1600hrs, • Remote/ Hybrid working available, • £50,000 - £65,000 plus commission & company car, • 25 days annual leave plus bank holidays, • Private healthcare Responsibilities • Generate new business in line with agreed financial targets via cold calling., • Work with prospective and existing customers to devise and sell Forwarding solutions., • Manage the overall process of customer enquiries., • Identify, assess and report opportunities for growth and development via new customers, new routes and new services Skills • Self-starter who can use their initiative and can adapt to various situations, • High drive to deliver excellent customer service, • Highly organised with a willingness to learn and develop, • Strong team player, • Strong verbal/written communication., • Good telephone manner, • Monitoring shipments If you would like to find out more please get in touch with me as soon as possible on 0117 422 4910. Look forward to hearing from you!

Customer Support Administrator Temporary to Permanent Your new company Hays are recruiting for a temporary to permanent Customer Support Administrator for a professional services based business in Manchester City Centre. We are seeking a proactive and detail-oriented Customer Support Administrator to join our client's team on a temporary-to-permanent basis. The successful candidate will handle inbound customer enquiries, provide an excellent standard of service, and ensure accurate and timely data entry into internal systems. This role is ideal for someone who is organised, customer-focused, and confident working in a fast-paced environment. Your new role The successful candidate will: • Handle incoming calls professionally, providing accurate information and support., • Respond to customer queries via phone, email, or other communication channels., • Identify customer needs and work to resolve issues efficiently., • Maintain a high level of customer satisfaction through clear communication and a positive attitude., • Accurately enter customer information, orders, and updates into CRM or internal databases., • Maintain up-to-date and organised records., • Process forms, applications, and service requests as required., • Assist with generating reports or extracting data when needed., • Work closely with internal departments to ensure smooth service delivery., • Escalate any issues or service concerns to the relevant teams., • Support general office administration duties as required.What you'll need to succeed, • Previous experience in customer service or an administrative role., • Excellent telephone manner and communication skills., • Strong attention to detail with fast, accurate data entry skills., • Confident using Microsoft Office and CRM systems., • Ability to multitask and manage deadlines., • Friendly, approachable, and customer-focused., • Highly organised with a proactive mindset., • Able to work well independently and as part of a team., • Calm under pressure and solution-oriented.What you'll get in return, • Training and development support., • Great team environment., • Additional company benefits upon becoming a permanent employee., • Opportunity for the role to become permanent based on performance. 4781019

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills. How you'll make an impact Responsibilities: • Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing., • Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements., • Customer Service - Address complaints and support vulnerable customers with empathy and professionalism., • Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information., • Organization - Prioritize and manage your workload effectively in a fast-paced environment., • Documentation - Maintain accurate records and documentation for all claims handled., • Empathetic and patient, especially when dealing with vulnerable customers., • Proactive and able to work independently., • Strong problem-solving skills and attention to detail., • Adaptable and able to manage multiple tasks simultaneously. About You • Experience dealing with Property Claims., • Experience with Social Housing Claims is preferable., • Strong stakeholder and relationship management skills., • Ability to handle complaints and support vulnerable customers., • Excellent organizational skills and the ability to prioritize tasks., • Confidence in handling inbound and outbound telephone calls., • Ability to thrive in a fast-paced environment., • Good writing skills are essential., • Proficiency in Microsoft Office tools and claims handling systems #LI-ET1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Credit Controllers required for a successful company based within Trafford Park £26-29,00+bonus Your new company Based in Trafford Park, this long-standing forward-thinking company is seeking dynamic and tenacious credit controllers to join its successful team. Your new role As a Credit Controller, you will be working as part of a successful credit team, responsible for managing your own Business to Business ledger, contacting overdue customers by telephone in order to retrieve outstanding monies owed to ensure all business debt is kept to a minimum. With a tenacious attitude and a personable nature, you be confident in communicating with customers and having conversations surrounding overdue debts, negotiating on payments and recording actions to resolve. Building strong solid business relations, you will provide a professional and helpful service at all times and assist with any issues/discrepancies the customer may have in order for the fast retrieval of debt owed. Working in this fast-paced environment, communicating with both external customers and internal teams, you will show resilience, drive, tenacity and a can-do attitude working to a cash collection target (personal and team) to go the extra mile to see tasks through to completion. Having full visibility of your ledger, you will review customer accounts regularly, identifying ones 'on stop' and reviewing credit limits to determine credit worthiness, liaising with both the client and internal sales surrounding problematic accounts. Monitoring clients who are due to or are exceeding credit worthiness and non-payment, identifying & escalating ones which are potentially on track for legal proceedings, working with the wider business team. A team environment, you will work well independently on your own ledger as part of a bigger team and play a pivotal part to the success of the team and cash collection process! If you have amazing customer service skills, possess some experience in Credit Control/collections in a similar role and have a strong can-do attitude - then this could be the role for you! What you'll need to succeed Credit Control experience/Collections - varying levels will be considered Outstanding customer service skills - verbally and written Organised with a can-do attitude Tenacious with resilience Attention to detail Team player MS Office - Excel etc What you'll get in return 26-29,000pa + quarterly bonus (dependent on your level of experience)Progressive role Forward-thinking dynamic company 20 days annual leave + BH + your birthday off Full training and development Excellent benefits - including option to buy /sell additional holidays, discounts/cash-backs/gym memberships/days out/ flexible benefits package to suit your circumstances. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4708601

Customer Services Your new company Hays are currently recruiting a Customer Service Administrator to join a busy and customer-focused team on a temporary basis for a minimum of 8 weeks. This role involves high-volume phone-based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast-paced environment. Your new role Key Responsibilities • Handling inbound customer calls and emails professionally and efficiently, • Responding to customer queries regarding claims and processes, • Accurately processing claims and updating internal systems, • Gathering and verifying information to support claims assessment, • Maintaining clear and accurate records in line with procedures, • Managing workloads effectively while meeting deadlines and service levels, • Providing a high standard of customer care at all timesWhat you'll need to succeed, • Previous experience in a customer service, call-handling, or administrative role, • Confident and professional telephone manner, • Strong attention to detail and accuracy, particularly when processing information, • Comfortable working to set processes and guidelines, • Good organisational skills and the ability to manage multiple tasks, • Reliable, adaptable, and available for a minimum 8-week temporary assignmentWhat you'll get in return, • Temporary role with a minimum commitment of 8 weeks, • Valuable experience within a structured and supportive team 4787823

Admin | Professional environment | MSWord/Excel | document management | Immediate start | £13.46phr + Holiday Your new company MyClient is a regulatory body whose head office is based in Manchester. They uphold excellence and integrity as the leading regulatory authority forHealthcare professions, ensuring the highest standard of practice and patientCare. Your new role To provide comprehensive administrative support to the Legal Team, ensuring efficient case progression and compliance with organisational standards.Key Responsibilities • Support legal advisers and paralegals with casework administration., • Prepare hearing bundles and redact sensitive information from large document sets., • Manage bookings for desks, meetings, travel, and accommodation., • Facilitate lodging and receipt of Court applications and orders., • Handle telephone enquiries professionally and maintain accurate notes., • Liaise with internal teams for document requirements, printing, couriering, and archiving., • Maintain and update electronic records using bespoke database systems., • Monitor and manage stationery supplies for the Legal Team., • Process invoices via Agresso and resolve finance queries., • Undertake other reasonable duties as required., • Proficient in MS Word, Excel, Outlook, and electronic diary management., • Strong organisational skills with the ability to prioritise essential criteria meet deadlines., • High attention to detail and accuracy in document preparation., • Excellent interpersonal and communication skills for liaising with diverse stakeholders., • Ability to maintain confidentiality and work within established policies., • Team player with initiative and adaptability to changing priorities., • Customer-focused approach with commitment to service excellence. 4756707

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Our client, a top-tier corporate law firm, is seeking a Receptionist to join their team on an urgent basis following a recent internal promotion. This is a fast-paced role where no two days are the same, working as the sole front-of-house representative. The position operates Monday to Friday, 8:30am–4:30pm. The ideal candidate will be immediately available and bring a warm, professional, and engaging approach, along with a flexible, can-do attitude. Duties will include: • Greet and welcome visitors and clients in a professional manner, offering refreshments where appropriate., • Provide excellent customer service when handling telephone enquiries and receiving clients and visitors., • Ensure reception and client meeting areas are clean, tidy, and presented to a high professional standard., • Coordinate room bookings, liaising with hosts to confirm requirements., • Follow security procedures for all visitors and clients, including issuing, recording, and tracking access passes., • Handle queries and complaints calmly and professionally, escalating issues when necessary., • Set up conference room equipment as required, including laptops, screens, and projectors., • Adapt room layouts in line with client specifications and requirements., • Arrange transport for clients, including booking taxis and car services., • Provide administrative support to the wider business Please apply today for immediate consideration!

Job Title: Contract - Contact Centre Executives Needed Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally Full Time: 7am-7pm (7am-3pm, 9am-5pm, 11pm-7pm - changing each week after training) Days: Monday to Friday (5 days per week) From and End Dates: Start Date to September 2026 Salary: This role pays £26k per annum Training due to start: 5th May or 18th May for two weeks (Full Time Training / Day One in Manchester office) The Role The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care. Why Bright Horizons? We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing. What You Will Be Doing: 90% of role will be handling high volume inbound calls by telephone Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry. Educate and inform customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific benefit and processes, documentation, and timelines, whilst assessing their care needs. Maintain a high-level of customer satisfaction. What We Are Looking For: • Previous experience working in a high volume call centre / customer services environment, • Experience of working to set KPIs in a busy fast paced environment, • Available to work the shift patterns between 7am-7pm / Monday to Friday, • Work from the office in Manchester one day a week, • Quiet and distraction-free working space, • Good WIFI connection is essential Please note, due to our sector all roles are subject to a DBS.

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale. We are looking for a Client Coordinator to join the team here at Propelis. We are looking for someone with good organisational skills, that will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with good communication skills. The position is focused on client services and client support and will involve working with multiple clients where you will provide a unique service. You will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging. Role and Responsibilities: • Interacting with the Artwork Production and QC team, • The entering of client information into the Product Lifestyle Management system, • Communicating job progress and answering customer queries by telephone, Teams & email., • Interpreting results/reports and taking appropriate actions, liaising with staff and clients., • Producing electronic certificates, reports and invoices in an accurate and timely manner., • Contributing to credit control activities as required, • Liaise with and support the Global sales and marketing managers as required., • Booking in and sending out of samples, • Participation in team meetings and assisting with actions/projects., • Contributing to the upkeep and improvement of office processes and procedures, • Liaising daily with the Print development team Qualifications/Requirements • Enjoy working as part of a team, • Ability to communicate with staff, clients and at all levels, • Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel, • spreadsheets., • Good literacy and numeracy skills as you will be producing reports and documents., • Work under pressure and to be able to determine and organise priorities. Propelis, is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies.

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better! If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family. Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant who can speak German would also be an advantage but not essential. This role will ideally be based at our Manchester office preferably on a hybrid working pattern (3 days in the office and 2 days at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our operations team. What You’ll Do Providing high levels of customer service, you’ll: • Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met., • Carry out research for our clients to make sure they get the best deal., • Process E tickets and travel documentation., • Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations., • Handle refunds and cancellations. What we’re looking for • You’ll be a motivated, passionate individual who has previous experience of working in business travel., • Experience using Sabre GDS although Galileo experience would be considered., • You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail., • Confident in dealing directly with our client on a face to face basis., • You’ll be happy to work between the hours of 8am and 6pm on a rota basis. What We Can Offer Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including; · Cash plan scheme (after probationary period has been completed) · Group Life Cover (after probationary period has been completed) · EAP Scheme · Pension Scheme · Volunteering days · Travel Discounts · Shopping discounts · Christmas Savings Scheme · Season Ticket Loans

Complaints Handler – Lloyds Banking Group (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Join Our Banking & Financial Services Team – Financial Crime & Fraud Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you. The Details You’ll Want to Know Start Date: 1st June 2026 Salary: £27,580.80 per annum Competitive pay with opportunities to grow and develop your career. Location: Work from Home Hours: Full-Time – 40 hours per week Shifts between 8:00 am and 22:00 pm, Monday to Sunday Training: 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: Right to Work in the UK Criminal Record Check Credit Check Sanction CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment About the Financial Crime & Fraud Team Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society. Fraud Investigators play a vital role in achieving this mission. What You’ll Be Doing • Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls, • Probing for additional information where required, • Investigating claims with empathy, accuracy, and attention to detail, • Making decisions on cases and upholding or declining fraud claims up to £5,000, • Submitting accounts for closure where first‑party fraud concerns are identified, • Triaging cases over £5,000 for escalation, • Safeguarding compromised accounts and taking appropriate action to restore safe account usage, • Providing advice and support to victims of fraud, • Completing all required post‑investigation actions, • Investigate and review payment attempts to ensure customers are not falling victim to a scam, • Reviewing customer accounts and activity to determine if they are committing fraud You Should Apply If You Have… • Excellent written and verbal English communication skills, • Previous customer service experience or similar, • Strong investigative, problem‑solving, and decision‑making skills, • The ability to be both independent and collaborative, • Confidence working to deadlines Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector - Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

£12.71 per hour plus monthly bonus\n\n25 hours per week\n\n3 shifts available - All require Monday to Sunday flexibility (7am-1.30pm, 11am-8pm, 6pm-11.30pm)\n\nBased in Manchester (Media City)\n\nWe are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train\n\nRole:\n\nWe are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues.\n\n-Answering inbound calls from customers \n\n-Answering any customer questions and providing high levels of customer service\n\n-Resolving customers' vehicle issues via phone call\n\n-Keeping the customer updated at all times\n\nRequirements:\n\nTo work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered:\n\n-Previous customer service experience (essential)\n\n-Excellent timekeeping and punctuality (essential)\n\n-Excellent communication skills (essential)\n\n-Professional telephone manner (essential)\n\n-Call centre experience (useful)

FNOL Claims Handler\n\nMonday-Friday 8:30am-5:00pm\n\nManchester (office based)\n\nSalary £26,000-£28,000 DOE\n\nDo you have motor claims experience? \n\nWould you like to join a growing business with excellent progression opportunities? \n\nWe are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.\n\nYou will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business. \n\nKey Skills:\n\nExcellent degree of knowledge of motor related claims and principles\nExcellent communication skills, both oral and written\nGood degree of IT competency and literacy\nDemonstrate personal and professional integrity and lead by example\nAbility to work and contribute positively as part of a team and in isolation\nAbility to work accurately under pressure, adhering to deadlines and service standards\nMinimum 12 months FNOL Claims experienceThe role involves:\n\nTo demonstrate a high level of technical quality and service delivery\nTo provide exceptional customer service at all times\nTo participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions\nTo communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed\nTo work closely with the other team members and Managers to ensure service is delivered to the highest possible standard\nTo be accountable for the satisfactory resolution of any issuesBenefits: \n\n33 days holiday\nFully paid training\nExcellent progression opportunities \nSalary reviews\nCompany pension scheme \nCompany social eventsInterested to know more? \n\nCLICK APPLY

Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking, Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the French speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in French\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

About the company\n\nA forward-thinking recruitment agency based in Salford Quays who are seeking an Internal Recruitment Resourcer to join their contracts team on a permanent full time basis. \n\nThe Role\n\nThe client is looking for a confident, resilient, and people-focused candidate resourcer ideally from a recruitment, call centre or high-volume customer service background. You will spend your day speaking with potential candidates, qualifying interest, and building rapport.\n\nKey Responsibilities\n\nMake outbound calls to potential candidates to engage and qualify candidates.\nBuild strong, professional relationships with candidates through confident phone communication\nUse AI-powered recruitment tools to prioritise and engage high-quality candidates\nConduct initial candidate screenings and gather key information\nEnsure an excellent candidate experience from first contact onwards\nConsistently work towards daily and weekly activity targets \n\nWhat they are Looking For\n\nProven experience in a high-level outbound calling role (25 per day) \nPrevious experience in recruitment, call centre or a sales environment.\nConfident, professional and engaging telephone manner\nStrong communication and relationship-building skills\nResilience, motivation and comfort working to targets\nA proactive attitude and strong work ethic \n\nWhat they Offer\n\nCompetitive salary and benefits package\nFull training and ongoing development\nSupportive, high-energy team environment\nOpportunity to be part of a modern, fast-growing business. \n\nHow to Apply:\n\nPlease submit your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this role to (url removed).\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

We have a brand new role available for a Field Service Manager; a technical role with a real focus on customer service. The role is based in Middleton and will suit someone with technical service and engineering skills & experience.\n\nAre you an engineer by trade?\nAre you passionate about providing world class customer service with regards to technical products?\nAre you an effective people manager?\n\nIf so, then this opportunity could be just what you’re looking for!\n\nWhat You Get\n\n * Negotiable basic salary DOE\n\n * Enhanced pension\n\n * 25 days holiday + stats\n\n * Life assurance\n\n * The opportunity to work for a world class manufacturer who dominate their marketplace.\n\nThe Job\n\n * You’ll be responsible for a small team of field service engineers and administrators who are often overseas.\n\n * You’ll be responsible for the effective planning, resource management and coordination of the team when working on overseas installations/commissioning, process optimisation and general maintenance and repair.\n\n * You’ll ensure that all relevant drawings and documentation relative the engineers visits are complete and available.\n\n * Dealing with customer queries regarding technical or engineering issues.\n\n * Liaise with other business units with regards to major installation projects.\n\n * Create and issue technical quotations, order creation and definition and relevant costings, and follow up as needed\n\n * Organise staff training, approval of flights and expenses\n\n * You will be required to visit some customer sites overseas on an infrequent basis, mainly in the period of induction.\n\nAbout You\n\n * Previous leadership experience is essential, ideally with an understanding of the management of remote teams.\n\n * Engineering qualification, ideally HNC or above.\n\n * Experience of coaching and developing teams.\n\n * PC literate with MS Office and MRP/ERP management systems.\n\n * You’ll be a confident and articulate communicator – telephone, face to face and written.\n\n * Excellent customer service skills.\n\nIf you feel that you have the relevant qualities to take on this role, then get in touch now for more information

Enterprise customers. Complex challenges. Own Revenue Growth\nWe are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform.\nWe’re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements.\nThis isn’t a “renewals” account management role - it’s about building strategic partnerships and unlocking new opportunities across complex organisations.\nHybrid Working UK. London 2 days per week at The Ministry - London’s coolest workspace (Yes, the same people as the Ministry of Sound).\nWelcome to UP3\nWorking shouldn’t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first.\nWe care about your happiness. When we are happy, we make better decisions - and happy people means better outcomes for our customers. That’s why we’ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed.\nIf you’re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible.\nReady for better?\nWe’re Proud to Be a Great Place to Work\n• Great Place to Work Certified 2023 & 2024\n• Best Workplace for Women 2023, 2024 & 2025\n• Best Workplaces for Wellbeing 2023, 2024 & 2025\n• Best Workplaces in Consulting & Professional Services 2023 & 2024\n• Best Workplaces for Development 2024 & 2025\nAbout Us\nWe are an award-winning ServiceNow Partner growing rapidly year-on-year.\nWe deliver best-in-class managed services and consulting solutions for customers using the ServiceNow platform.\nWe may be scaling quickly and working with major enterprise clients, but our culture remains grounded in a few simple values:\nOur Values\n• No one is above making the tea or watering the plants\n• Do the right thing by the customer. Always.\n• No room for egos, politics or gossip\n• We're a team — share what you know\n• If something needs doing, roll up your sleeves\n• Remember, at some point, you did something for the first time\nThe Role: Strategic Enterprise Sales Account Manager\nThis is a growth-focused enterprise account management role where you’ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment.\nYou’ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations.\nThis isn’t a renewals-only role - we’re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth.\nWorking closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you’ll shape solutions that solve real business problems while delivering measurable value for customers.\nWhat You'll Be Doing\n• Build and nurture strong relationships with senior stakeholders across customer accounts\n• Develop long-term account strategies focused on expanding our footprint within customer organisations\n• Identify opportunities for upselling, cross-selling and new consulting engagements\n• Work with technical teams to design solutions that solve customer challenges\n• Manage contract renewals, commercial discussions and long-term customer partnerships\n• Collaborate with delivery teams to ensure successful outcomes for customers\n• Lead account reviews and continually identify ways to improve customer value and engagement\nAbout You\nYou don’t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we’d love to hear from you.\nWe’re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations.\nYou might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business.\nWe’re particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You’ll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions.\nYou should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners.\nExperience We’re Looking For\n• 3–5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial)\n• A proven track record of growing and developing customer accounts - mid-enterprise\n• Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months.\n• Strong commercial awareness including pricing discussions and contract negotiations\n• The ability to build long-term account strategies and identify growth opportunities\n• Excellent stakeholder management skills\n• Comfortable working in a fast-paced, high-growth environment\n• Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous\n• Experience in a fast-growing SME\nSalary & Benefits:\n• Base Salary Aligned with your expertise and growth\n• c£150,000+ OTE\n• Bupa health insurance, GP access & Bupa dental care\n• Life insurance\n• £250 home office setup allowance\n• 4% employee pension\n• 25 days holiday increasing with tenure\n• Comprehensive training and development\n• Hybrid working from The Ministry offices in London (typically 2–3 days per week)\n• On-site gym\n• Maternity & Parental Leave\n• We offer an enhanced parental leave package.\n• For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay.\n• For paternity and parental leave, you’ll receive 4 weeks full pay.\n• We also support time off for ante and post-natal appointments.\n• Flexible Working\n• We know people perform at their best when they have balance.\n• That’s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1).\n• We also provide a £250 home working allowance to help you create a comfortable workspace.\nIf you’re driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment.\nStep into a role where your ideas matter, your impact is visible, and your success is rewarded.\nApply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks!\nApplication notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.\nIf you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K - £40K + benefits. \n\nYou will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards IACP accreditation.\n\nJob Overview\n\nYou will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided\n\nKey Responsiblites \n\nEffectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.\nMaintain an active caseload of Digital CBT clients, including Digital Trauma Programme\nTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified\nTo ensure ongoing CPD and training towards higher level qualifications\nWhere required, to provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. legal advice, counselling support, medical helpline etc\nDemonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients\nTo take accurate information and record on the HA Wisdom Wellbeing data base\nTo complete clinical assessments to determine the most appropriate support\nTo effectively identify and manage risk and safeguarding concerns in accordance with copmany "Risk Guidance Policy".\nEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement\nDemonstrate the ability to always provide excellent customer service \n\nWhat you bring to the team\n\nTo be BACP accredited or eligible for accreditation within 6 months of start date\nTo be trained in EMDR \nRelevant telephone experience and/ or EAP experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets \nGood communication and customer service skills\nExperience of working within a target driven environment \n\nBenefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service \nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nFree 24/7 onsite gym \n\n51253SK\n\nINDHA\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Job Purpose\n\nWe are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.\n\nMain Duties\n\nProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.\nProviding an efficient and effective telephone counselling service to all callers\nDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk\nProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution \n\nWhat you Bring to the Team\n\nEAP experience \nAccredited with the BACP or eligible for the accreditation process\nMinimum diploma level 4 in Counselling & minimum of 150 counselling hours\n12 months post qualification experience\nRegistered member of the BACP or equivalent (or COP booked)\nRelevant telephone experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets\nGood communication and customer service skills\nExperience working withing a target driven environment Employee Benefits:\n\nBACP (or equivalent) membership and accreditation paid for \nBACP CBD Hub\nUp to £70 per month for supervision \nMonthly incentives such as weekends away! \n25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service\nDay off on your birthday\nCash plan for you (and your children, if any)\nContractual sick pay\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7-years' service\nHoliday season bonus after 3 years' service\nProfit share scheme\nSeason ticket loan scheme after 6 months and successful completion of probationary period\nCycle to work scheme after 6 months and successful completion of probationary period\nAccess to Employee Assistance Programme\nFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nCompany incentives, access to discount schemes\nDiscounted glasses/contact lenses prescription \n\nIf you're ready to make the next step to join this global organisation apply with your cv!\n\n50357SK\n\nINDMANS\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

We are currently working with a prestigious UK Cleaning and Facilities Management provider to recruit an Account Manager to be based out of the offices in Manchester city centre\n\nThe Key Account Manager will be the overall contact for representatives of assigned customers and manage their account on a day-to day basis. The role will liaise directly with internal teams to ensure the timely and successful delivery of solutions according to customer needs.\n\nThe postholder is expected to work closely with the Help Desk, assigned Account Manager, and Operational Team on growth and retention strategies by providing complete and appropriate solutions for every aspect including customer satisfaction, boost top-line revenue growth, customer acquisition and profitability.\n\nMain responsibilities will include:\n\n * Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email, to facilitate service queries and resolve via liaising with Operations. Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations\n\n * Attend internal meetings and training fully prepared with relevant current data on market opportunities, promoting a positive and professional attitude in the office and on calls to ensure the high standards required by SafeGroup for customer service\n\n * Works closely with all members of our sales teams both internally and externally including Leadership Teams, Operations, Finance, SHEQ, Help Desk and other team members to enhance the service offering available to their portfolio of customers\n\n * Use Jobwatch to effectively report activity, update our data and key information and communicate both internally and externally in a professional manner.\n\n * Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required.\n\nCandidate requirements:\n\n• Good industry knowledge in the Cleaning and Waste sectors.\n\n• Minimum of 3 years’ experience in an operational role in the service/FM sector.\n\n• Previous cleaning and/or waste sector experience is desirable.\n\n• Skilled in building and leveraging relationships over the phone.\n\n• Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills.\n\n• Passionate about putting the customer first with a positive and friendly attitude.\n\n• Ability to empathise as well as a directive style when required to reach resolution.\n\n• Ability to converse confidently with external customers\n\n• Good telephone manner and experience of dealing with customer queries, demands and complaints under pressure and in all circumstances.\n\n• Demonstrates the ability to work in a matrix environment working closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goals

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Sales Executive to join a global US Owned Publications company. This is a fantastic opportunity to join an innovative company, who are based in Manchester City Centre \n\nKey Responsibilities:\n\nDevelopment new business opportunities within the Dutch speaking region. \nEducate potential customers on what the business does with the aim of selling advertising space & other Cloud based products\nContinue to service customers after the initial sale, building long term relationships allowing you to deliver results for the customers.\nUpdate database with customer information\nGenerate, build and maintain close working relationships with clients\nCommunication with customers via email and telephonePerson Specification:\n\nFluent in Dutch\nA strong passion and desire to success within a Sales environment\nB2B telephone sales skills is an advantage but not essential\nExcellent communication and problem solving skills\nAble to deliver excellent customer serviceThis is a full-time permanent position offering an attractive basic salary of £37,700 with a £55,000 OTE\n\nAdvancing People Multilingual - Recruitment Specialists\n\nAdvancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency

Customer Service Advisor\n\nSalary: £13.45 per hour (Living Wage Employer)\n Location: Capgemini, Manchester\n Hours: 35 hours per week, Monday to Friday, between 7am - 6pm\n\nManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.\n\nIn this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.\n\nWhat you'll do\n\nRespond to customer requests via telephone, email, and web chat\nLog all requests using the appropriate call logging software\nResolve issues or provide advice and guidance where possible over the phone\nAssign calls to the relevant support teams when needed\nAction Back Office requests when required\nAdvise customers and support teams on known problems/workarounds\nKeep customers updated on the progress of their request or incident\nContribute to team success by meeting agreed personal targets\n Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.\n\nWhat you'll bring\n\nExcellent communication skills, both verbal and written\nA genuine passion for delivering great customer service\nWillingness to learn and adapt\nAbility to work independently and as part of a team\nStrong problem-solving skills\nConfidence working under pressure\n If you're looking for a steppingstone into a career in technology, this could be your next move.\n\nInterested? Apply today

Operations Director - Public Sector Contact Centre\n\nLocation:Hybrid UK North West, Scotland or North East\n\n£65,000 & £12,000 Bonus \n Contract Type: Permanent, Full‑Time\n\nAbout the Role\n\nWe are seeking an experienced Operations Director to lead and oversee the delivery of large‑scale public sector contact centre operations. This is a senior leadership role with responsibility for operational excellence, service performance, and strategic transformation across complex, high‑volume citizen services.\n\nYou will be accountable for the end‑to‑end operational delivery of contact centre and associated back‑office services, ensuring contractual, financial and service outcomes are consistently achieved while driving continuous improvement and innovation.\n\nThis role suits a leader with proven experience operating within central or local government frameworks, regulated environments, and outcome‑based contracts.\n\nKey Responsibilities for this Operations Director role\n\nProvide strategic and operational leadership across multi‑site public sector contact centre operations\nOwn delivery against service levels, KPIs, SLAs and contractual obligations\nLead large, diverse operational teams including senior managers and functional heads\nEnsure strong governance, compliance and risk management aligned to public sector standards\nDrive operational efficiency, productivity and continuous improvement initiatives\nOversee workforce planning, resource optimisation and demand forecasting\nPartner closely with Client Directors and public sector stakeholders to maintain trusted relationships\nLead service mobilisation, transformation and change programmes\nOwn operational financial performance, cost control and margin delivery\nChampion service quality, customer experience and colleague engagement\nEnsure readiness for audits, inspections and performance reviews\n\nAbout You\n\nProven experience in a senior operational leadership role within public sector contact centres\nStrong background delivering large‑scale, high‑volume citizen services\nDemonstrable experience operating under public sector contracts and frameworks\nExcellent understanding of SLAs, KPIs, service credits and performance regimes\nTrack record of leading complex, multi‑site operations\nCommercially astute with experience managing large operational budgets\nConfident engaging with senior public sector stakeholders and commissioners\nExperience of transformation, service improvement or technology‑enabled change\nData‑driven decision‑maker with strong reporting and analytical capability\nA visible, credible leader with strong people‑management and engagement skills\n\nDesirable Experience\n\nNHS, DWP, Local Authority or wider Central Government experience\nExposure to digital contact centre transformation or omni‑channel delivery\nExperience supporting mobilisation or scale‑up of public services\nDegree‑level education or equivalent operational experience \n\nDisclaimer\n\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.\n\nThis electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Inbound Sales Advisor - Basic Salary + monthly bonus - Total package circa £30k\n\nManchester City Centre\n\nMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday!\n\nExcellent benefits package - apply to find out more!\n\nWe are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.\n\nYou will be based in the Manchester office and part of a small but highly skilled team of Inbound Sales Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.\n\nOn a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.\n\nPrevious experience in telephone-based Customer Service or Sales role is preferred, however, other Customer service and Sales experience will be considered\n\nIf you have previous customer service or sales experience and live in the Manchester area, apply now

Are you a GDS proficient travel industry professional with a flair for fares?! If so, we’d love to hear from you as we recruit for some fantastic roles with a leading travel organisation.\nJoining our client as a Flight Reservations Consultant, successful candidates will be responsible for booking flights to a variety of worldwide destinations, dealing with any flight-related queries whilst offering outstanding customer service.\nPrevious experience with booking flights using a GDS is essential for the role, along with exceptional customer service and communication skills. You’ll be professional and enthusiastic with a keen eye for detail and in return, our client is offering a competitive salary of £28k, plus genuine OTE of £35-40k and excellent industry benefits.\nThis role is ideally based in Chester/hybrid, however our client can also offer a fully home-based option for those in other areas of the UK.\nWorking hours are Mon – Fri 9am – 5.30pm / 9.30am – 6pm with one in four Saturdays 10am – 4pm.\nThis is an exceptional opportunity with an extremely friendly and professional team, working sociable hours and offering excellent earning potential, so if this role is of interest to you, please apply online.\nRole of Flight Reservations Consultant:\n * Making flight reservations using a GDS\n * Identifying and sourcing alternative flight options to increase margins\n * Building relationships with agents\n * Following up on sales leads (email / phone) and working towards targets\n * Offering a high standard of customer service\n * Staying abreast of everything new in travel, from airline routes to travel guidelines\nSkills required for the role:\n * Previous flight reservations / sales experience using a GDS - essential\n * Excellent knowledge of worldwide airfares\n * Good worldwide geographical knowledge\n * Excellent relationship building and communication skills\n * Confident telephone manner and good attention to detail\nIf you’re interested in learning more about this Flight Reservations Consultant opportunity, please press the apply online button now!\nNot for you? Then please visit our website to view the other exciting roles we have available.\nSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs

Are you looking to kick start your sales career? 🤑 Do you want to work for a business where top earners are earning over £100K & the number 1 biller takes home £250,000?\n\n💻 Entry Level Sales Development Representative (Software)\n\n📍 Manchester City Centre (onsite)\n\n💲 £25,500 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\n\n🏢 The Portfolio Group are partnering with an industry leading, global group who provide a software solutions to various businesses across the UK and Ireland. They are seeking a SDR to join them. As a SDR you will network with senior business owners and directors and introducing the service.\n\n💻 As a Sales Development Representative (Software), you will;\n\n📌 Engage with potential clients via telephone to understand their business needs and offer tailored solutions.\n\n📌 Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction.\n\n📌 Meet and exceed sales targets, contributing to the overall growth of the company.\n\n📌 Provide detailed product information and handle objections effectively.\n\n🤹‍♀️ To be successful as a Sales Development Representative (Software), you will have:\n\n📞 Strong communication and interpersonal skills.\n\n💸 Proven ability to meet and exceed sales targets.\n\n🫅 Self-motivated with a proactive attitude.\n\n💵 What you get in return and an Sales Development Representative (Software);\n\n💲 £25,500 DOE + uncapped commission (OTE £40,000) PLUS bonus up to £4K a quarter PLUS guaranteed commission for your first 3 months of £300\n\n🔝 Clear progression plan\n\n🌎 Inceptive trips to Miami, Monaco, Dubai, Marbella, Ibiza\n\n🎉 Regular team building activities\n\n🖊️ Comprehensive training and ongoing support\n\n🏋‍♀️ Access to a free, onsite 24/7 gym with fitness classes\n\n👩‍⚕️ Employee Assistance Programme\n\n👵 Pension scheme\n\n📧 If you are passionate about sales and eager to develop your career in a thriving company, apply now by sending your CV\n\n48844KAR5\n\nINDPSAL\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: Train Cleaner \nLocation: Newton Heath Train Care Depot\nHourly Pay Rate: £13.57 per hour \nContract: 6-month temp-to-perm \n\nBe Part of Keeping the Railway Moving \n\nAre you reliable, hardworking, and take pride in delivering high standards? This is a fantastic opportunity to join a key operational team ensuring trains are clean, safe, and ready for service across the Northern network. \n\nThe Role & About You \n\nAs a Train Cleaner, you’ll be responsible for the internal cleaning of train carriages at Newton Heath Depot. Working as part of a night team, you’ll help ensure each train is presented to a consistently high standard for passengers. \n\nThis role is contracted at 35 hours per week, working on either a Tuesday to Friday basis 8:00pm – 4:45am, or as part of a rolling roster working 5 on 4 off/4 on 5 off between the hours of 8.45pm and 5.30am on a Sunday-Saturday rota. The position is due to start on 18th May, so availability from this date is essential. \n\nYour duties will include cleaning seating areas, tables, floors, toilets, and touchpoints, as well as removing waste and replenishing onboard consumables where required. You’ll be working to tight turnaround times, so the ability to work efficiently without compromising on quality is imperative. \n\nThis is a physically active, hands-on role in a fast-paced, safety-critical environment. You’ll need to be dependable, able to follow procedures, and comfortable working night shifts on a rotating pattern. \n\nYou’ll be a strong team player with a good work ethic, able to take initiative when needed and maintain high standards throughout your shift \n\nThe Company \n\nNorthern Trains is one of the UK’s largest train operating companies, delivering over 2,500 services a day to more than 500 stations across the North of England. Connecting major cities, towns, and rural communities, Northern plays a vital role in keeping people moving for work, education, and leisure. \n\nWith a strong focus on customer experience, safety, and operational performance, Northern continues to invest in its people, fleet, and infrastructure. Train presentation is a key part of that commitment ensuring every service is clean, safe, and ready for passengers. \n\nWorking with Northern offers the opportunity to be part of an essential frontline operation, with clear standards, structured training, and the potential to secure a permanent position within a well-established and growing organisation. \n\nNext Steps \n\nInterviews are taking place on a rolling basis ahead of the May 18th start date. \n\nTo apply, please click “Apply” or send your CV directly to \n\nOnce your application is submitted, it shall be reviewed. If your application is suitable contact will be made for an initial telephone conversation before proceeding to record a short pre-recorded video interview. \n\nGanymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Are you a qualified counsellor with management or leadership experience?\n\nPortfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.\n\nThis is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.\n\nJob Overview\n\nYou will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.\n\nResponsibilities\n\nOverall responsibility for the running of your counselling team\nMonitor, mentor and ensure counsellors are working in line with clinical governance and within internal policies\nWork proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement\nImplement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements\nTo support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policyWhat you Bring to the Team\n\nCounselling qualification with IACP registration\nAbility to inspire team members and encourage clinical excellence and exceptional customer service\nAmbitious with the determination to succeed \n\nBenefits\n\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service\nContractual sick pay\nPrivate medical insurance after 5 years' service\nProfit share scheme\nSeason ticket loan scheme\nCycle to work scheme\nAccess to Employee Assistance Programme\nCompany incentives, access to discount schemes\n100% funding for professional registration fees\nSupport with revalidation and CPD \n\n 50084LSR4\n\nINDMANS \n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Are you a proactive, people-focused leader with a passion for delivering exceptional customer service? We are looking for an Internal Sales Supervisor to join our ReadyMix Commercial team at our Tarmac Agecroft site, based in Salford, near Manchester supporting our ReadyMix operations and helping us deliver our commercial goals.\n\nThis role is commutable fromBolton, Oldham, Rochdale, Stockport, Ashton-under-Lyne, Warrington, Wigan, St Helens,Chorleyand the surrounding areas. Due to the nature of the role, hybrid working may be considered on successful completion of training.\n\nWe are working hard to create a dynamic and inclusive environment andit’simportant that our people come from a variety ofdifferent backgrounds, therefore prior technical experienceisn’talways necessary for success.\n\nMain Responsibilities\n\nReporting to theCommercialManagerthe Internal Sales Supervisorwillidentifyand meet the needs of our customers both new and existing by offering advice, support, problemsolvingand referral of enquiries to colleagues. The main responsibilities for the role of Internal Sales Supervisorwill include:\n\nManaging a team of Sales Coordinators\nSecuring orders to targeted levels of revenue,profitand value from existing and new customers\nBuilding andmaintainingrelationships with new and existing customers as well as colleagues, ensuring best practice is followed in price mapping and sales order processing (SOP)\nRaising and pricing quotations processing to order conversion or query resolutions\nConverting enquiries into orders, working B2B sales calls and emails\nDeveloping a comprehensive knowledge of the market including product range, competitor activity, pricing levels, customercontactsand future contracts\nUnderstanding and assessing customer needs – advising of new products\nEngaging with customers to better understand their requirements\n\n The Ideal Candidate\n\nThe ideal candidate for the role ofInternal Sales Supervisor will have worked in a similar industry providing either internal or external sales support to a wider team. Suitable candidates for the role of Internal Sales Supervisor willdemonstrate:\n\nA clear understanding of the sales cycle\nAbility to adjust commercial approach accurately\nConfidence to up sell and cross sell a variety of products\nWorking collaboratively within a team to ensure tasks are completedin a timely mannerand to a high standard\nProven ability to balance both the needs of the customer and own business requirements\nDriven by commercial targets working to strict budget requirements\nAmbition to learn new skills and achieve own personal goals, as well as business goals\n\nTo succeed in the role of Internal Sales Supervisor, you should alsopossess:\n\nGood interpersonal skills\nStrong problem-solving skills\nGood oral and written communication\nNumeracy and analytical ability\nAbility to prioritise andmulti task\nExcellent telephone manner\nGood IT skills using Word,Outlookand Excel\nExperience using SAP and CRM preferred\n\nAt Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. \n\nWhy Tarmac\n\nWe don't just offer a job, we offer a career.\n\nAlongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:\n\nBonus scheme\nEnhanced holiday entitlement\nContributory pension scheme\nAccess to the Tarmac Reward website with discounts on retailers, holidays, etc.\nAccess to our Employee Assistance helpline for free and confidential advice\nAccess to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause\nTraining and development opportunitiesTarmac is committed to being a Forces‑friendly employer.If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.\n\nWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.\n\nReady to build your future?\n\nClick ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!\n\n#Tarmac #TarmacCareers #internalsales #salesrepresentative #sales #internalsalesrepresentative #telesales #telesalesrepresentative #customer #B2Bsales #customerinteraction#Bolton #Oldham #Rochdale #Stockport #Ashton-under-Lyne #Warrington #Wigan #StHelens #Chorley#LI-RE1\n\nTarmac Trading Limited

Portfolio Group are proudly respresenting our client, a market leading software company, in their search for a Data Entry Administrator to support the wider department. We are looking for someone who has strong admin experience, exellent attention to detail and is used to multi-tasking in a fast paced environment. This is a very busy role with a lot of responsibility including, Data migration, maintaining records, data reconciliation and analysis. You will work closely with all departments and liaise with managers and SLT so confidence is also a must! If you are looking for a new challenge, have a strong admin / Data Entry background and customer service skills, please apply today and we'll be in touch! \n\nPurpose\n\nSupport the group businesses software implementation plan and maintain absence and data records across multiple software platforms, ensuring data accuracy and alignment through data reconciliation processes. Contribute to team activities, analysing and inputting data to be migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required.\n\nHours of work\n\nRota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm\n\nDay-to-day responsibilities include but are not limited to the below:\n\nAccurately input data from multiple sources to support the initial software implementation project across the UK Group of companies\nMaintain accurate records across multiple HR and Payroll software platforms, to ensure data alignment\nPerform weekly and monthly data governance checks and correct discrepancies\nConduct calendar and tax year reconciliation of data and produce accurate reports to support payroll runs\nSupport the data migration team to Safely and Securely export data from the legacy Online system \nAccurately input data into yhe system in the correct format\nLiaise with internal Account Managers to understand Data Entry requirements\nKeep accurate record of work carried out in Excel and Salesforce\nEnsure Account Managers are updated by email when work is complete\nLiaise with clients by telephone and email when queries arise\nWork to timescales and Service Level Agreements\nBe available to take inbound calls to support the wider service teamKey requirements \n\nAn excellent working knowledge of Microsoft office particularly Excel\nDetail oriented\nStakeholder management\nExcellent verbal and written communication skills\nPrevious experience in data entry admin Benefits\n\nEnhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)\nPrivate health care cover after 5 years' service\nNew business referral scheme\nAccess to Health Shield\nAccess to the EAP service\nRefer a friend scheme\nPaid birthday leave\nPension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service\nGroup life insurance\nEye care contribution\nFree fruit\nTravel Season Ticket loan scheme\nMilestone recognition\nDiscounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements\nPace health Club (situated in the park Inn) discounted gym membership and spa treatments\nPark Inn 20% off food and drink\nRevolution De Cuba food and drink discount\nCycle 2 Work scheme* after probationary period\nOn site Gym\nBright Exchange perks51409LF\n\nINDMANJ\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

An exciting opportunity has arisen to join a growing business as a High Intensitity Counsellor. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Manchester. This is a permanent role that offers £35K - £40K + benefits. \n\nYou will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards IACP accreditation.\n\nJob Overview\n\nYou will manage a caseload of clients via video counselling, applying EMDR, CBT or Solution Focused Brief Therapy approaches. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role, you will be accredited or working towards accreditation and have a higher-level qualification in EMDR. The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP Ethical Framework - ensuring the highest level of service and support is provided\n\nKey Responsiblites \n\nEffectively maintain an active caseload of high intensity structured video counselling sessions, utilising EMDR, CBT or Solution Focused Brief Therapy approaches as required.\nMaintain an active caseload of Digital CBT clients, including Digital Trauma Programme\nTo demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified\nTo ensure ongoing CPD and training towards higher level qualifications\nWhere required, to provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. legal advice, counselling support, medical helpline etc\nDemonstrate a thorough understanding and ability to adopt a Solution Focused approach when working with clients\nTo take accurate information and record on the HA Wisdom Wellbeing data base\nTo complete clinical assessments to determine the most appropriate support\nTo effectively identify and manage risk and safeguarding concerns in accordance with copmany "Risk Guidance Policy".\nEffectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement\nDemonstrate the ability to always provide excellent customer service \n\nWhat you bring to the team\n\nTo be BACP accredited or eligible for accreditation within 6 months of start date\nTo be trained in EMDR \nRelevant telephone experience and/ or EAP experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets \nGood communication and customer service skills\nExperience of working within a target driven environment \n\nBenefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service \nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nFree 24/7 onsite gym \n\n51253SK\n\nINDHA\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Job Purpose\n\nWe are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.\n\nMain Duties\n\nProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.\nProviding an efficient and effective telephone counselling service to all callers\nDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk\nProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution \n\nWhat you Bring to the Team\n\nEAP experience \nAccredited with the BACP or eligible for the accreditation process\nMinimum diploma level 4 in Counselling & minimum of 150 counselling hours\n12 months post qualification experience\nRegistered member of the BACP or equivalent (or COP booked)\nRelevant telephone experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets\nGood communication and customer service skills\nExperience working withing a target driven environment Employee Benefits:\n\nBACP (or equivalent) membership and accreditation paid for \nBACP CBD Hub\nUp to £70 per month for supervision \nMonthly incentives such as weekends away! \n25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service\nDay off on your birthday\nCash plan for you (and your children, if any)\nContractual sick pay\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7-years' service\nHoliday season bonus after 3 years' service\nProfit share scheme\nSeason ticket loan scheme after 6 months and successful completion of probationary period\nCycle to work scheme after 6 months and successful completion of probationary period\nAccess to Employee Assistance Programme\nFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nCompany incentives, access to discount schemes\nDiscounted glasses/contact lenses prescription \n\nIf you're ready to make the next step to join this global organisation apply with your cv!\n\n50357SK\n\nINDMANS\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Your new company \nHays are currently recruiting a Customer Service Administrator to join a busy and customer‑focused team on a temporary basis for a minimum of 8 weeks. This role involves high‑volume phone‑based customer service alongside accurate processing of claims, making it ideal for someone confident, organised, and comfortable working in a fast‑paced environment.\nYour new role \nKey Responsibilities\n\nHandling inbound customer calls and emails professionally and efficiently\nResponding to customer queries regarding claims and processes\nAccurately processing claims and updating internal systems\nGathering and verifying information to support claims assessment\nMaintaining clear and accurate records in line with procedures\nManaging workloads effectively while meeting deadlines and service levels\nProviding a high standard of customer care at all timesWhat you'll need to succeed \n\nPrevious experience in a customer service, call‑handling, or administrative role\nConfident and professional telephone manner\nStrong attention to detail and accuracy, particularly when processing information\nComfortable working to set processes and guidelines\nGood organisational skills and the ability to manage multiple tasks\nReliable, adaptable, and available for a minimum 8‑week temporary assignmentWhat you'll get in return \n\nTemporary role with a minimum commitment of 8 weeks\nValuable experience within a structured and supportive team\nImmediate start availableWhat you need to do now \nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. \n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A leading UK fitted furniture company is seeking sales professionals to join its team\n\nThe Role\n\n * \n\n Attend company-booked, in-home appointments (no cold calling)\n\n * \n\n Carry out site surveys and customer consultations\n\n * \n\n Design and sell bespoke fitted furniture solutions\n\n * \n\n Use CAD-based software to create room designs\n\n * \n\n Deliver excellent customer service\n\nFull training is provided; previous sales or customer-facing experience is beneficial.\n\nWhat’s on Offer\n\n * \n\n High volume of inbound, company-booked appointments\n\n * \n\n Excellent earning potential (£50,000–£100,000 OTE)\n\n * \n\n Weekly paid commission\n\n * \n\n Flexible full-time working\n\n * \n\n Full sample kit provided\n\nRequirements\n\n * \n\n Strong communication skills and a positive attitude\n\n * \n\n Valid UK driving licence and own reliable vehicle (business insured)\n\n * \n\n Own telephone and laptop\n\n * \n\n Flexibility to work evenings and weekends\n\n * \n\n Comfortable working self-employed, commission-only\n\nWork Location: In person

Temporary Correspondence Business Support OfficerSalary: £29,766.96\nLocation: Manchester / Hybrid\nContract: Temporary - Start ASAP until 30 September (with potential to extend)\n\nWe are recruiting for a Temporary Correspondence Business Support Officer to support a busy Communications Team. This role focusses on handling public enquiries via telephone and written correspondence, alongside providing administrative and business support to senior communications staff.\nThe post holder will act as a first point of contact for the organisation, delivering a professional, responsive and customer-focused service while helping to ensure enquiries are handled accurately and efficiently.\n\nKey Responsibilities\nAct as the first point of contact for members of the public, providing clear, helpful and professional responses.\nProvide flexible administrative and business support across the Communications Team, including support to senior leaders.\nBuild and maintain positive working relationships across the Communications function and wider organisation.\nExperience answering and redirecting telephone calls, including dealing with sensitive or challenging enquiries.\nExcellent verbal and written communication skills.\nA good level of computer literacy, including Microsoft Word and Excel.\nThe ability to quickly build knowledge of an organisation and use this to respond to enquiries or identify appropriate sources of information.\n*Strong interpersonal skills and the ability to build effective working relationships at all levels.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Executive Education Consultant - selling professional development training course opportunities\n\nMay 2026 start Interviewing asap Hybrid working (2 days in the office per week following successful training)\n\nSalford, Manchester - Our prestigious client focuses on continuous professional development and training courses across a range of subjects It also delivers several events and conferences and is building its international presence in conjunction with the University’s priorities\n\n£26k plus OTE £6k - £7k realistic in the first year uncapped, Incentives in place to increase basic salary to £32k within 12-15 months based on performance and achieving targets\n\n * Benefits : Uncapped Commission OTC between £7k - £14k per annum * Hybrid working (2 days in the office per week following successful training) * 24 days holiday plus bank holidays *Christmas Closure *Healthcare Cash plan *Birthday off *Subsidised University gym membership and dining\n\n * Professional Development opportunities *Pension Scheme *CPD\n\nThe candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.\n\nYou will be working as part of a successful, dynamic, and proactive sales team in a vibrant environment. Your primary focus is to develop new customer relationships through a consultative sales method and expand on existing relationships with clients.\n\nThe successful candidate will hold a confident telephone manner and strong communication skills in order to effectively communicate our offering to clients. Over time, the role will evolve into an account management position – though a significant part of the role will remain focused on new business development through the means of telephone, email and video conferencing.\n\nFor the first 6 weeks the candidate will benefit from receiving face to face, hands on 1-2-1 training at the premises in Manchester 3 days per week. Following successful training the candidate will then take on a hybrid role, with 2 days in the office per week once confident with product knowledge and achieving targets.\n\nYou will be working as part of a successful, dynamic, and proactive sales team in a vibrant office environment. Your primary focus is to develop new customer relationships through a consultative sales method which qualifies an understanding of the benefits that can be achieved through training, learning and sponsorship.\n\nThis is primarily a telephone/video call & email position involving profiling of accounts, prospect building and achieving weekly sales targets. Over time, the role will evolve into an account management position – though a significant part of the role will remain focused on new business development.\n\nDuties and Responsibilities\n\n· Creating sustainable business relationships established by phone/ email /Teams meetings /occasional client visits(optional)\n\n· Identifying business opportunities and provide accurate forecasting of pipeline sales\n\n· Preparing quotes and proposals for customers\n\n· Effective customer service management\n\n· Maintaining all relevant management information systems\n\n· Prospecting for new customers\n\n· Attend team meetings and share best practice with colleagues\n\n· Review your own sales performance, aiming to meet or exceed targets\n\n· Providing support to the Team Leader – from time to time, established team members will be asked to work on strategic sales initiatives, help to coach and develop other team members and help with product development.\n\nRequirements\n\n * Significant sales experience\n\n * Tele sales experience\n\n * Demonstrable track record of achieving targets\n\n * Strong written and verbal communication skills, Self-motivated Individual, Excellent customer service skills\n\nTo apply for the role of Executive Education Consultant Salford (Hybrid) please email your cv to\n\nTina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice and guidance right throughout the interview process

Customer Service Advisor - £30k Total Earnings\n\n£24,700 basic salary + Monthly bonus - Total package circa £30k\n\nManchester City Centre\n\nMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and a late start and early finish on a Friday!\n\nExcellent benefits package - apply to find out more!\n\nWe are proud to be working with a class leading business in Manchester that is not only the largest business in industry but also one of the longest standing and most respected too. The success of the business has ultimately been built from their approach to both their customers and their staff. This is a business that will truly support your development, nurture your ability and help you become an expert in your field so that you can deliver class leading Customer Service to their customers.\n\nYou will be based in the Manchester office and part of a small but highly skilled team of Customer Service Advisors. This is a financial services business so upholding the highest standards is imperative; whilst you will be having customer service and sales conversations you will put the customer at the heart of everything you do.\n\nOn a daily basis you will handle calls to and from customers regarding a range of financial products at all times ensuring the best outcome for the customer.\n\nPrevious experience in telephone-based Customer Service role is preferred, however, other Customer service and Sales experience will be considered\n\nIf you have previous customer service or sales experience and live in the Manchester area, apply now

Job Purpose\n\nWe are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times 'Best Places to Work,' making this a fantastic career opportunity.\n\nMain Duties\n\nProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.\nProviding an efficient and effective telephone counselling service to all callers\nDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk\nProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution \n\nWhat you Bring to the Team\n\nEAP experience \nAccredited with the BACP or eligible for the accreditation process\nMinimum diploma level 4 in Counselling & minimum of 150 counselling hours\n12 months post qualification experience\nRegistered member of the BACP or equivalent (or COP booked)\nRelevant telephone experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)\nHigh level of organisational ability; ability to work to tight deadlines and targets\nGood communication and customer service skills\nExperience working withing a target driven environment Employee Benefits:\n\nBACP (or equivalent) membership and accreditation paid for \nBACP CBD Hub\nUp to £70 per month for supervision \nMonthly incentives such as weekends away! \n25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service\nDay off on your birthday\nCash plan for you (and your children, if any)\nContractual sick pay\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7-years' service\nHoliday season bonus after 3 years' service\nProfit share scheme\nSeason ticket loan scheme after 6 months and successful completion of probationary period\nCycle to work scheme after 6 months and successful completion of probationary period\nAccess to Employee Assistance Programme\nFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nCompany incentives, access to discount schemes\nDiscounted glasses/contact lenses prescription \n\nIf you're ready to make the next step to join this global organisation apply with your cv! \n\n50357SK\n\nINDMANS\n\nThe Portfolio Group are acting on behalf of our client in recruiting for this position

Case Administrator\n\nManchester City Centre\n\nHybrid working, min 2 days per month in the office\n\nFull-time, 35 hours per week\n\nOn-going temporary contract which could lead to a permanent opportunity\n\n£13.46 per hour\n\nOffice Angels are currently recruiting for a Case Administrator to join our client based in Manchester City Centre.\n\nDuties will include:\n\nProviding administrative support to the Team\nDrafting high‑quality enquiry closure letters and other correspondence\nHandling telephone enquiries from the public and professionals\nLiaising with decision‑making colleagues to clarify outcomes\nUpdating case records accurately on internal systems\nIdentifying cases appropriate for meetings, arranging these and completing follow‑up actions\nEnsuring data protection, confidentiality and internal policies are adhered to\nSupporting reasonable adjustments, including arranging and transcribing calls where required\nContributing to team meetings and service improvements \n\nWe are looking for candidates with:\n\nExcellent customer service skills with a sensitive and professional approach\nStrong written and verbal communication skills, with the ability to adapt your style\nAbility to manage workloads effectively and meet deadlines\nUnderstand GDPR and data protection\nExperience of relevant software and advanced Excel\nGreat organisational ability and attention to detail \n\nAdditional Requirements:\n\nA standard criminal record check via the Disclosure and Barring Service is required Benefits:\n\nWeekly pay\nWork/life balance\n30 day's holiday allowance + bank holidays after 12 weeks on assignment! \n\nIf you are interested and meet the above criteria, please apply now or call the branch on (phone number removed) if you have any queries. Due to the high volume of CV's we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.\n \n Office Angels is an equal opportunity employer \n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Protec Camerfield is Protec Fire and Security Group's company that specialises in sprinklers, watermist and gas suppression.\n\nAt Camerfield we have an opportunity for a Sprinkler and Water Mist Designer. Ideally we require the successful candidate to be based in the North West of England, although we will consider applicants from any UK locations, if their skills, knowledge and experience are suitable for the position requirements.\n\nAs Sprinkler and Water Mist Designer, you will provide comprehensive support as part of a busy sprinkler & water mist design team. Working with clients and engineers you will plan and organise works from the order stage through to completion ensuring client satisfaction.\n\nResponsibilities\n\nReporting to the Design Manager, the role will involve preparing the design drawings and calculations for projects.\n\nWorking closely with the project team to ensure designs are completed on time and to the relevant technical standards.\n\nInvolved in attending design meetings as and when necessary and supporting other members of the team.\n\nWorking with clients with the occasional face to face client meeting.\n\nRequirements\n\nLPCB Qualifed\n\nExprience of working in a similar role within the Fire Protection industry.\n\nSkills & Abilities\n\nExcellent customer service skills\n\nProfessional telephone manner\n\nExcellent oral and written communication skills\n\nProficiency using Microsoft Office packages including Word, Excel, Outlook and Access\n\nCompetent using AutoCAD & Canute FHC\n\nBIM / Revit modelling\n\nAbility to confidently deal with difficult and stressful situations\n\nAbility to maintain accurate records\n\nGreat interpersonal skills and the ability to work as part of a team\n\nAbility to communicate effectively with staff at varying levels throughout the company\n\nSalary/package is dependent on experience and company policy is to promote internally