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We invite applications for an exciting and varied role as a full-time (35 hours per week) Clerical Officer working within the busy Customer and Business Service Legal Admin team.The successful candidate will have an excellent telephone manner, the ability to multi-task and be flexible and be able to

For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary. GENERAL SUMMARY The role will be responsible for developing, implementing, and validating world class value driven Pump Proposals, including coaching the aftermarket pump commercial operation teams to ensure consistent proposals are produced across all Celeros pump facilities. Central to achieving this will be the definition & implementation of a scalable, repeatable costing methodology to support the Pump Upgrades, Re Rates & Retrofit Program. The scope of the role will focus on driving Pump Sales & Revenue Growth across Europe & Africa in the areas of technical, hydraulic, performance upgrades to own and competitor High Energy Pumps products. The role holder will proactively interact with new and existing customers to understand the markets needs and expectations for Pump Upgrade & Re-Rate opportunities and to adjust and improve Celeros proposals and offering accordingly. This includes working with global Engineered Solutions Program Manager, regional commercial & engineering teams to develop the customer relationships & generate leads, defining and quantifying the technical opportunity, all with the objective to achieve the specified sales and business targets. Success in this role requires a comprehensive understanding of Pump Upgrades & Re Rates, customer needs, combined with a technical understanding of the costing, sourcing & manufacturing aspects of upgrading pumps. PRINCIPAL DUTIES AND RESPONSIBILITIES Technical Aspects • Work with Global Program Manger to define target products, market sub sectors and geographies to approach., • Generation of Technical Support materials to provide to commercial teams broken into the various the pump upgrade offerings., • Direct Presentation of the Technical Advantage and ROI Business Case to Clients as required., • Definition and implementation of a consistent methodology for Technical Quotes & Costings in conjunction Aftermarket Service Operations teams on upgrade / re rate opportunities., • Keep updated on Industry Regulations, Technical developments in areas of Metallurgy, Coatings, manufacturing techniques and market drivers, Rival Re-Rate programs, MSA’s which would help secure upgrade / re rate contracts., • Designing & oversight in conjunction with Operations teams standardized procedures for post order execution of Upgrade & Re Rates Contract to ensure optimal customer experience and OTD of Upgrade Contracts., • Facilitating and participating in the interfaces between Engineering, Project Management and commercial Operations in complex upgrade tenders. Commercial Aspects • Proactively interact with new and existing customers to identify suitable pump applications for Pump Upgrade & Re Rate., • Presentation of white papers at Client Sites and Technical Seminar on commercial and technical benefits of upgrade & Re Rate of Pumps versus new capital purchase., • Creation of ROI Business Cases Documentation, calculations to support the commercial teams in presenting the upgrade opportunities. Support Commercial teams in engagement with customers to present ROI Calculations and business case for upgrades to secure opportunities., • Responsible for summarizing, presenting the technical & commercial risk evaluations and Risk Mitigation actions to senior management on larger scale upgrade & re rate opportunities., • Coordinate and actively participate in the order hand over meeting of larger / complex opportunities with the Manufacturing Facility, Project Managers and Supply Chain Teams. Provide clarification on any specific project requirements and on any technical or commercial queries. KPI – / DELIVERABLE METRIC • Defined costing methodology aligned per upgrade / re rate offering category., • Commercial Offering / Value Proposition Bids & literature to align with Pump upgrade, Re Rate & Retrofit road map., • Technical Training Material & Presentations suitable for internal and external stakeholders., • Upgrade & Re Rate Bookings as per annual target. KNOWLEDGE, SKILLS & ABILITIES • Exhibits confidence with negotiations and possesses the power to influence, • Comfortable with Change Management Techniques and Programs, • Thinks creatively and has in-depth engineering knowledge to solve problems and provide technical solutions, combined with relevant commercial / Marketing experience to present client focused solutions, • Must be able to define a problem, assess risk, and develop recommendations for action plans, • Displays exceptional attention to detail and accuracy, even when handling multiple demands and has a proven track record of meeting high performance standards, • Responds professionally to all inquiries and complaints and remains calm and composed when under pressure, • Communicates effectively, effortlessly tailoring the approach to the audience and the level of technical competence, • Possesses the ability to prepare and deliver presentations and to train and transfer technical knowledge to internal and external stakeholders, • Is well organized, structured and methodical. Is self-motivated and works independently with little supervision, • Positively establishes relationships across multiple locations and copes well with working remotely from the team and other departments, • Is a team player: committed, reliable, responsible, flexible, helpful, supportive, active listener / communicator EDUCATION AND EXPERIENCE • Degree in an Engineering or demonstrable experience within the pump sector for Aftermarket Pump upgrades and re-rates., • 10 years related experience., • Experience in the oil & gas / power & energy / industrial market – Essential, • Prior Experience of Pump Upgrades, Re Rates & Retrofit Programs – Essential, • Prior Experience of Client Interface & Win Strategies - Value Proposition - Essential, • Strong knowledge Microsoft packages including Word, Excel, PowerPoint and Project. You must have valid right to work in the UK to apply for this role. BENEFITS • Competitive salary, • Opportunities to develop, • Bonus, • 33 days holiday (inclusive of bank holidays), • Holiday buy and sell, • Pension, • Life Cover, • Employee Assistance Program, • Digital Benefits; Health, Wealth & Lifestyle PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work), • Required occasionally to stoop, kneel, crouch and crawl, • Required daily to use hands and fingers and arms to reach (to operate a computer and telephone), • Required occasionally to lift and/or move objects that are light to moderate, • Required occasionally to travel (usually by air or road so may be required to sit for extended periods) WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.), • Ability to work in an open planned office / individual office, • Ability to sit at a computer terminal for extended periods, • Ability to sit in a car or on a plane for extended periods DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. CELEROS FLOW TECHNOLOGY VALUES All Celeros divisions are committed to the effective use of the Celeros Values. It is important that all employees understand and utilize these values when performing the duties of his/her position. INTEGRITY: We work safely and respect our employees, business partners & environment. We always lead by example. SPEED: In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency. ACCOUNTABILITY: We stand behind our actions and deliver on our promises. PARTNERSHIP: We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes. EXCELLENCE: We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment. We seek quality & community improvement in every interaction. QUALITY Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions. CELEROS Flow Technology is an equal opportunity employer.

The Vacancy We currently have an exciting opportunity to join our Personal Wealth Business as a Financial Advice Administrator on a full time time basis in either our Glasgow or Edinburgh Office. Though this is a varied role, your key tasks will include: • Providing an efficient administration service for Financial Advisers; assisting the Advisers in the procurement and processing of new business and the servicing of existing clients, • Working closely with the financial adviser and paraplanner to ensure a high standard of advice and service to clients, • Working closely with the provider admin to ensure they have the information required to communicate and liaise effectively with external product providers to obtain policy specific information and to ensure business is completed within SLAs, • Populating and maintaining client records within our IO database, • Producing all the relevant paperwork for the client, on behalf of the Adviser, including quotations, illustrations and valuations, • Processing all new business documentation in accordance with the agreed service and quality standards, • Dealing with basic queries from clients, Advisers or colleagues, taking the appropriate action to ensure the query is dealt with in a timely and effective manor, • Providing professional customer service to new and existing clients via telephone, email and face to face when required, • Processing and scanning post To enjoy and succeed in this role, you will have: • Have experience within an IFA/Financial Planning firm, • Be experienced in dealing with product providers regarding a range of pensions and investments, • Be integral to seeing business through from the start to the end of the process, which may also involve dealing with clients, • Good working knowledge of IO database is preferred, • Sound knowledge of Microsoft Word, Excel and PowerPoint About You • Thorough, with a high degree of accuracy, • Excellent attention to detail, • Able to multi task and prioritise effectively, • Excellent communication skills, • High level of organisational skills, • Team player with a hands-on motivational approach We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. In addition to a competitive salary and access to our profit share scheme, we offer: • A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs., • A collaborative and encouraging work environment where your thinking and ideas are encouraged., • On site mental health and wellbeing assistance., • A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire., • Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday., • Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week., • A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm. Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment. We are committed to being open and transparent in our recruitment and reward processes. Please note that this vacancy does not currently meet the minimum salary threshold requirements for Skilled Worker sponsorship within the UK. To avoid any disappointment, if you require sponsorship we would encourage you to check whether you may be eligible for a discounted salary threshold, or to explore alternative routes to secure your right to work in the UK before submitting your application. If you meet the criteria outlined in the job description we’ll be happy to discuss your individual circumstances further with you. About Us Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas. Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions. We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background. Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here . If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. Together, we can make this the best job you’ll ever have. We Offer Our culture We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment. Job satisfaction Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint. Reward and wellbeing We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work. Flexible working We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working. Latest technology We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients. Career development There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Part Time, Monday & Friday (7:30am to 6:30pm).Blue Arrow are currently recruiting for a.Call Centre or similar customer service experience - first class communication skills, both written and oral.An excellent telephone manner and attitude is essential.A flexible and hard-working attitude, with a ca

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: January 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

Company Description Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next. Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose - placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. Job Description What will you be doing? We're seeking a talented individual to join our Operations team in Glasgow. You will be responsible for performing the daily duties, checking and general processing of all Operations functions, in a timely and accurate basis, whilst ensuring compliance with regulatory requirements and operating within defined standards and guidelines which are aligned to service level agreements and data quality controls. As an Operations Executive, your responsibilities will include among others: • Ensure that all tasks are completed to a high standard, work is produced within deadlines and that any anomalies are reported to your line manager within agreed timescales., • Ensure that personal and team KPI's / KRI's / MIR are met, assist in collation of MI highlighting any issues to management., • Respond to telephone, email and system enquiries in a timely professional manner, liaising with external parties where relevant and escalating any issues where relevant., • Log, maintain and respond to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date., • Adopt a high-quality culture to minimise errors and ensuring high quality service levels are delivered. Ensuring all work is with a high level of accuracy, including data input, document checking and escalating to manager or relevant department where necessary., • Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted in an open and transparent manner. Qualifications To be successful in this role, you should: • Demonstrable interest in financial services., • Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel., • Strong interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences., • Demonstrate ability to understand and summarise complex information in a professional and concise manner and solve problems quickly with high levels of accuracy and attention to detail., • Ability to organise workloads effectively and meet tight deadlines, with a flexible approach to team priorities., • Responding to queries from both internal and external parties in a timely manner and providing a high level of customer service both internally and externally. Desired • Experience gained within a financial services institution especially in Operations is advantageous but not essential., • For candidates with no relevant experience, Scottish Higher / GCSE's (or equivalent) at level C or higher in relevant subject., • Relevant professional qualifications e.g. CISI Investment Operations Certificate desirable but not essential. Additional Information As a colleague here at Evelyn Partners, you will have access to benefits that include: • Competitive salary, • Private medical insurance, • Life assurance, • Pension contribution, • Hybrid working model (role dependant), • Generous holiday package, • Option to purchase additional holiday, • Shared parental leave We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Job reference number 333159 Administrator/ Receptionist £12.71 per hour, 22.5 days annual plus bank holidays, on site parking Part time, 20 hours per week, 08.30 - 12.30 Permanent Glasgow Mail Centre, St Rollox Business Park, G21 1AA Glasgow Mail Centre has a vacancy for a Receptionist / Administrator to deliver a professionally managed visitor experience and provide essential administrative support. The role: As the first point of contact to visitors, and employees you will: • Greet and manage all visitors, ensuring a warm and professional welcome, • Operate and manage the telephone system, maintain local telephone directories and signing-in procedures., • Perform general administrative tasks including fault reporting, room bookings and conference arrangements, • Control access to the site , including gate control and manage security passes, • Act as a key contact point for customer liaison and fault reporting Attendance: 08.30 - 12.30 Monday to Friday . A degree of flexibility is needed as during periods of sick/annual leave, you will be required to cover the afternoon reception duties until 16.30. Skills and experience required: • Previous receptionist, admin and customer facing experience, • First aid trained/SIA licence or a willingness to undertake training, • Experienced in MS Office and email systems, • Excellent telephone manner and customer service skills, • Flexibility with attendance and able to cover the afternoon reception duties until 16:30 during annual leave periods ( 5 weeks per year), • Strong time management and prioritisation skills. Glasgow Mail Centre has free on site parking and good public transport links (Barnhill train station approx 5 minutes walk). Closing Date: Sunday 28th December. Please note, this advert may close early if the appropriate number of applications has been reached. About Us Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd. Next Steps Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here: ___#RMG

Overview Patient Liaison Officer Ross Hall Hospital 37.5 Hours & Permanent Salary: Up to £25,000.00 per year (depending on level of experience, training and qualification) ___ in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department. This is a full- time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern. Duties Of This Role Include • You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets., • You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC)., • You facilitate necessary access times and information required for patients to convert to procedure., • You appropriately influence patients to choose Circle Health Group for their procedure., • You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment., • You book appropriate self-pay patients into a suitable clinic appointment., • You comply with all relevant mandatory training. Applicants Should Meet The Following Criteria • Customer service using telephone, written and face-to-face communications., • Working within service performance standards., • Proven influencing/sales skills., • Proficient in MS Outlook, Excel and Word., • Excellent command of the English language, both written and verbal., • Excellent telephone manner and interpersonal skills. Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: • 25 days holiday per year + bank holidays, increasing to 30 days with service, • Private Pension Scheme, • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions, • Friends & Family Hospital Discounts, • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay, • Non-contributory life insurance, • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits, • Access to resources, tools and services to support your wellbeing, • Employee recognition programmes, • Industry leading training and development opportunities …and much more! Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. To find out more about the Circle Health Group Philosophy: ___

Protection Adviser Full-time, Permanent Remote, UK Reassured are looking for a Protection Adviser to help our customers find the right cover for what matters most. If you're a great listener, a clear communicator and genuinely care about helping people make informed decisions, this is a brilliant opportunity to join a supportive, purpose-driven team. As a Protection Adviser you will take pride in researching and offering a tailored solution to your customer that best fits their needs. You’ll build trust through honest conversations, provide clear and accurate information, and ensure every customer feels confident in their choices. What we're looking for: • Minimum 12 months holistic protection advice within a customer-focused, regulated telephone environment, • Excellent communication and listening skills, • High attention to detail and accuracy in recording information, • A self-motivated professional with the discipline to succeed remotely, • Empathetic approach to helping others Why Reassured What you do at Reassured makes a real impact. We lead with quality. Integrity of advice, doing what’s right for our customers is rewarded with a highly competitive renumeration package. You’ll also be part of a successful, award-winning and growing company that values your contribution and offers recognition through company-wide incentives and opportunities to get involved in meaningful work. Benefits include: • Enhanced annual leave with length of service, • Enhanced maternity benefit, • Employee Assistance Programme, • Medical cash plan, • Virtual GP, • Death in service (3x your basic salary), • Discounted Life Insurance and Critical Illness Cover, • Personal development, • Referral scheme (up to £2,400 a year per referral), • Incentives, including annual trips abroad Ready to help customers protect what matters most? If you’re passionate about making a difference through meaningful conversations, we’d love to hear from you. Apply now and start helping people feel reassured about their future.

Job Title: Senior Business Consultant - Global Ops Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service), Medical Insurance: Yes (terms apply) plus additional Health Cashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) THRIVE, GROW and SHAPE THE FUTURE People always come first at Columbus. We’re a global digital consultancy with a local presence, helping businesses transform and thrive through technology, data, and human insight. Just as importantly, we’re a workplace where careers are nurtured and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your own path. Let’s thrive, grow, and shape the future together. Global Ops D365 team, By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor. "The team is great and want to get stuck in and help each other out, we have good customers, and no two days are the same" Diversity and Inclusion are close to our hearts. We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future. The role of Senior Business Consultant - Global Ops • Resolve customer issues within Support Service Level Agreements, by telephone, email, remotely or in person if required., • Perform root cause analysis and incident management to minimise future issues, and To identify and promote potential commercial activities., • Provide consultancy services including but not limited to User Acceptance Testing (UAT); Go Live services; data change; code change; additional products/modules/functionality configuration and set-up; specification and testing, upgrades; migration., • Provide informal/formal training to Customers with both standard system, additional modules/functionality and special customisations, where necessary. Travel and Hybrid Working We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK. We encourage those in customer-facing roles to aim to come into the office at least once a month, and also team meetings and client meetings; however, you can work from Nottingham HQ or any Cubo office regularly if you prefer, whichever suits you. About You (The Essentials) • Microsoft exams qualified D365 F/SCM Finance Certified., • Knowledge of Electronic Reporting, Tax Calculation Service,, • Global VAT / Tax an advantage., • Wider D365 F/SCM functional knowledge., • c5 years+ D365 experience in a consulting or internal lead D365 role., • Full driver's licence and access to a vehicle, • Curious, looking to challenge the status quo and improve, • Collaborates well with both internal and external colleagues, • Committed to personal development and becoming a Trusted Advisor in your field. What we can offer You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance. At Columbus you will get;- • 25 Days Annual Leave (Increasing with Service), • Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More, • Enhanced Maternity Pay, • Access to Free Training Courses Delivered by Columbus Academy, • Free Microsoft Certifications and access to Microsoft Learn, • Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations), • Free Barista Coffee and hot drinks made in-house, • Free Beer and Fizz every day (2 - 5pm), • Casual Dress Code in our Offices, • Personal Pension Plan, • Life Assurance x4 Salary, • Cycle-to-Work Scheme, • £2,500 payment for successful candidate referrals, • Flexi-phone upgrade scheme (if eligible), • Plus many many more (check out our careers pages for details) Employee Wellbeing Program (terms apply) • Free 24/7 Access to Cubo Gym(s), • Vitality Medical Insurance, • Westfield Health Cash plan (includes an Employee Assistance Lines),, • Mental health first aiders, • Virtual suggestion boxes Next Steps If this sounds like the role for you, then please drop a copy of your CV over today via our website and “Apply for this job” or CV not up-to-date? then apply using your LinkedIn profile in seconds. You may also be prompted to "Connect with us", but please don’t worry if you don’t have the time; it does not impact your application. In the meantime, check us out on ___ or ______ STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS Suitable for candidates working with/as: Functional Consultant, Functional Architect, Support Consultant, Finance, F/SCM Consultant Gold Partner and Inner Circle As a Microsoft Gold Partner for over 20 years, Columbus has access to a range of market-leading resources, training and certifications. As well as a host of awards, Columbus has twice been named partner of the year by Microsoft. As Microsoft Inner Circle members, Columbus has been recognised as part of an elite category of partners. This honour is only awarded to the very best in the industry for thought leadership, innovation and dedication, with Inner Circle partners representing only the Top 1% of the Microsoft ecosystem. With over 1,500 colleagues across more than 10 countries, we bring global perspectives and local understanding. What unites us is our belief in creating meaningful impact — for our people, our customers, and the journey ahead.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do • Advise and arrange travel for corporate business customers (both individuals and groups), • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services, • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations, • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided, • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements, • Use positive telephone service techniques and act on special customer requests, • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For • Passion for excellence in client service, including proactive anticipation of needs, • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo), • Professional communication (written and verbal), • Attention to detail, • Act with integrity, and look after personal traveler information, • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation), • Resolving customer issues quickly and independently / with supplier, • Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family., • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals., • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first., • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action., • And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. ___ for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the ___. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Work Schedule Standard (Mon-Fri) Environmental Conditions Office At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future. Our global Clinical Operations colleagues within our PPD® clinical research services provide end-to-end support for clinical trials from study start up to monitoring through to study close out, across commercial and government contracts. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies. The PPD FSP Solution: PPD's Functional Service Provider division partner with and serve as an extension of our PPD team, supporting our customers key functions. We cover customer needs on every level, allowing them to do more with less, with an uncompromising commitment to quality. We deploy the same top-tier talent in ALL engagement models. Exceptionally trained, rigorously supported and technologically empowered to help customers manage capacity and set programs up for success. Joining within our PPD FSP functional area, allows you to join the renowned PPD CRO and still gain invaluable client dedicated experience. Discover Impactful Work: Take responsibility for coordinating the clinical monitoring activities, overseeing the CRO clinical /site management activities and co-monitoring the assigned international Ph 2/3 clinical studies in accordance with regulatory requirements, Good Clinical Practice (GCP) guidelines and SOPs to the most rigorous standards of quality, timely delivery and within budget, in order to assist in the delivery of Clinical Development objectives and achieve clinical excellence. Coordinate the achievement of assigned clinical study deliverables within a matrix organization under the leadership of the Clinical Project Managers (CPM). Be a client representative at site and build relationship with our investigators.. A day in the Life: • Ensure clinical activities coordination & oversight, • Ensure efficient and thorough study start-up by overseeing the Clinical team of the CROs and working closely with other relevant team members involved in the study set-up (DM, reg, CMC, etc); ensure feasibility report are exhaustive, Review site feasibility reports as per oversight plan , support the CPM in site selection, verify timely collection of essential study documents, such as regulatory and ethics committee documents for submission, and by controlling that all set up activities are performed prior to each site initiation, as per the oversight plan., • Support and ensure that all specific Client/CRO EDC system tasks under the clinical responsibility are completed and achieved according to the defined timelines without jeopardising the start of a trial. Support the Clinical CRO in the training of the CRAs on all study specific operational activities and participate in the organisation and preparation of the monitor and investigator meetings in collaboration with the other study team members (Corporate and/or affiliates, CROs as appropriate) Assist the CPM/ study team in the evaluation of detailed timelines and establishment of clinical studies milestones for assigned projects, ensuring that they are performed to the most rigorous standards of quality and timely delivery., • Prepare and/or assist in the production of all documents necessary to oversee the clinical activity implementation, monitoring and reporting in a professional, high quality and timely manner (such as monitoring oversight plan and clin, • Customize site Key Risk/Performance Indicator template and follow these KRIs/KPIs at frequency agreed in the oversight plan, • Validate the final clinical study documents (such as study manual, monitoring plan, prepared by the Clinical CRO., • Review all/a sample of site visit reports as per the Oversight Monitoring Plan, ensuring timely and appropriate follow up of issues raised by monitors (Corporate & affiliates and/or CROs as appropriate)., • If applicable, provide support and guidance to Internal CRAs (Client Corporate & Affiliates with provision of some supervision in specific cases)., • Coordinate and manage the CRO relationship, assisting CRO CRAs/CTLs when and where necessary. Collaboration with the CPM in the RFP process and participation to BID defense meeting, • If applicable to set up regular meeting with MSL (Medical Science Liaison) at LMA (Local Medical Affairs) who can support Clinical Operations at various steps (site qualification, site recruit, • Contribute to the efficient operation of the TA Group and to transversal project cross- TAs and other departments within client (e.g. systems implementation, change management initiatives, continuous improvement initiatives, • Ensure the monitoring oversight of different activities entrusted, • Co-monitor clinical studies according to the oversight plan, ensuring adequate contact with investigator sites, identifying and solving issues in study progress, verifying data in-house or by conducting co- monitoring visits, in collaboration with other study team members, and following up as required with CROs/CRAs/investigator., • Participate in the ongoing clinical study data reviews in collaboration with the other study team members., • Make appropriate and timely reporting in CTMS, with regular checks for quality and accuracy., • Ensure the agreed timelines for data collection (CRF/eCRF) and data clarifications/queries are met, sending information to data-management and monitoring CROs as appropriate., • Ensure that study samples/assessments flow as required per protocol is well coordinated between the various stakeholders (CROs/Vendors/client departments) from site to the central facility/specialized lab. Participate in TMF quality check review regularly to ensure adequate completion during the study course with a final thorough review at the end of the trial prior to study archiving, • Participate in the preparation and follow-up of any other study systems (such as IWRS/IMP forecasting/flow etc, as required, • Maintain and review key clinical documents required for Clinical Study Report (CSR), to ensure adequate quality (e.g. for CSR appendices publishing), • As appropriate, participate in the preparation of study documents and perform site visits prior to audits /inspection and assist in audit follow-up /findings resolution., • Be a client ambassador at site and create relationship with our Investigators, • Clinical activities (out of studies), • Contribute/participate on SOP update and review training material created by Process Training Management, • Contribute to the efficient operation of the TA Group and to transversal project cross- TAs and other departments within client (e.g. systems implementation, change management initiatives, continuous improvement initiatives, • EHS Responsibilities, • Comply with applicable EHS regulations and procedures., • Participate in the site's EHS performance by reporting risks, malfunctions or improvements Education • Life science or medical graduate or other relevant qualifications., • Minimum: CRA graduated Experience • Experience of minimum 1 year (ideally 2 years) of Lead CRA e.g. coordination of clinical activities/site management activities for the set up and running of international registrational studies (multiple sites/countries)., • Experience as a Field CRA monitor for at least 3 years (CROs or Pharma Industry), • Excellent Knowledge of Good Clinical Practice (GCP), ICH regulations., • Experience in preparing clinical study documentation for study set up, maintenance and closing, • Experience in managing and developing relationships with Contract Research Organizations (CROs). Global studies (multiple countries/sites) experience, • Previous experience in the Therapeutic area of studies (Neuroscience, Oncology or radiopharmaceutical compound) is a plus Knowledge, Skills, Abilities • Good leadership skills, effective at mentoring and training, and capable of motivating and integrating teams, • Good planning and organizational skills to enable effective prioritization of workload, • Solid interpersonal and problem solving skills to enable working in a multicultural matrix organization, • Capable of working effectively in a changing environment with complex/ambiguous situations, • Familiarity with the practices, processes, and requirements of clinical monitoring, • Good judgment and decision making skills, • Effective oral and written communication skills, including English language proficiency, • Capable of evaluating workload against project budget and adjusting resources accordingly, • Sound financial acumen and knowledge of budgeting, forecasting and fiscal management, • Strong attention to detail, • Solid understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc., • Good computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc Working Environment Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner., • Able to work upright and stationary for typical working hours., • Ability to use and learn standard office equipment and technology with proficiency., • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities., • May require travel. (Recruiter will provide more details.) Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Part Time, Monday & Friday (7:30am to 6:30pm).Blue Arrow are currently recruiting for a.Call Centre or similar customer service experience - first class communication skills, both written and oral.An excellent telephone manner and attitude is essential.A flexible and hard-working attitude, with a ca

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview • Start Date: 8 December 2025, • Salary: £12.21 per hour (£25,396.80 per annum), • Hours: 40 hours per week, • Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME, • Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 – Sat-Sun - some weekend working is a requirement., • Training Duration: 8.5 days, • Contract: Permanent Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being “a great place to work”. What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you’ll have the chance to support some of the world’s leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: • Process Excellence - Doing things well means something to you and you will always strive to improve on your work., • Collaboration - You enjoy working with others and you like working as a team player., • Communication - You can speak and write clearly and in a confident manner., • Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness - You are able to be open to different ways of thinking and new ideas., • Critical Thinking - You are able to think logically when making decisions., • Solution Orientation - Having a forward thinking mindset focused on resolving challenges., • A typical day will see you working in a lively & vibrant contact centre environment., • You will start your day signing into your systems to make sure you are ready to take your first call of the day., • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process., • A good attitude and the ability to interact with lots of different people., • The ability to handle challenging calls with resilience and determination., • Basic computer skills such as navigating between systems and switching between different applications., • Paid training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. We are looking for the following skills and attributes: • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish collaborative customer relationships in a fast-paced environment., • A good attitude and the ability to interact with lots of different people., • Professional and friendly telephone manner, • Customer Service experience, • Experience of working in a target driven environment to a high standard., • PC skills, and the ability to navigate multiple systems competently, with ease., • A good consistent typing speed, • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence., • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards, • Cineworld tickets - Up to 55% off, • Virgin Trains - 20% off, • Virgin Experience Days – 20% off, • 25% off O2 and 20% of EE Mobile Contracts, • Sony – 20% off Mobile Phones