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IT Support Engineer – Level 1/2 \n Elmdale IT Services Limited \n Location: Reading, office based with client site visits \n Salary: Dependent on experience \n Hours: 09:00–17:30 \n Reporting to: Helpdesk Manager / Director of Operations \n About Elmdale \n We provide managed IT support, cloud services, cyber security, networking and communications to businesses, schools and charities, keeping their systems secure, reliable and easy to use. \n Our specialist brands offer further opportunities: \n • WiFiSurvey. uk delivers wireless surveys, network design and troubleshooting using professional tools, including Ekahau and the Sidekick 2. \n • EduIT. uk supports schools with technical support, Microsoft 365, device management, secure connectivity and long-term IT planning. \n We are looking for a friendly, practical engineer with a solid grounding in IT support who wants to develop within a managed service provider. \n The role \n Provide first and second line support remotely and onsite, resolve everyday issues, investigate complex faults and assist with installations and maintenance. You will own tickets, keep clients informed and work with senior engineers when specialist help is needed. \n Alongside helpdesk duties, you will assist with client installations, school projects and wireless networking work. \n Key responsibilities \n IT support and customer service \n • Support users by telephone, email, remote access and onsite visits. \n • Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets. \n • Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity. \n • Explain issues clearly, keep users updated and escalate with details of the fault, impact and troubleshooting completed. \n • Check that solutions work and record accurate resolution notes. \n Microsoft 365 and devices \n • Support Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 services. \n • Complete authorised onboarding and offboarding, including accounts, licences, permissions and access removal. \n • Help users with multifactor authentication, password resets and account access. \n • Configure and deploy computers, including devices managed through Intune and Windows Autopilot. \n • Support Windows Server and Active Directory where required. \n • Install approved applications, updates and peripherals. \n Wi-Fi, networking and communications \n • Diagnose wired and wireless issues, including poor coverage, slow speeds and intermittent access. \n • Troubleshoot basic TCP/IP, DNS, DHCP and VPN problems. \n • Assist with installing, configuring and testing switches and access points. \n • Support WiFiSurvey. uk projects through site visits, survey preparation, equipment checks, recording findings and post-installation testing. \n • Develop survey skills using Ekahau and the Sidekick 2, and learn about Ruckus, Cambium, guest access and secure device onboarding. \n • Support 3CX systems, handsets, headsets and softphones. \n Education IT \n • Support school staff with devices, Microsoft 365, classroom technology and connectivity. \n • Assist with deployments, replacements and maintenance, including school holiday projects. \n • Communicate clearly with staff and understand the impact of faults on lessons. \n • Follow school safeguarding, visitor and information-handling procedures. \n • Contribute to EduIT. uk projects that improve school IT. \n Security and documentation \n • Follow security procedures and verify identities before resetting passwords or changing access. \n • Escalate suspicious emails, unusual account activity and potential security incidents promptly. \n • Assist with endpoint protection, patching and backup alert checks. \n • Maintain asset records, support notes and documentation in Autotask and IT Glue. \n • Contribute troubleshooting guides and suggest improvements. \n • Protect client confidentiality and follow onsite policies. \n Essential skills and experience \n • Experience in IT helpdesk, desktop support or a similar role. \n • Good knowledge of Windows and Microsoft 365. \n • Experience troubleshooting hardware, software, printers and peripherals. \n • Understanding of IP addressing, DNS, DHCP and Wi-Fi. \n • Familiarity with accounts, permissions and Active Directory or Microsoft Entra ID. \n • Logical troubleshooting, good organisation and confidence to ask for help. \n • Clear communication, patience and a helpful approach to users of all technical abilities. \n • Ability to balance priorities and maintain accurate records. \n • Willingness and ability to travel to client sites. \n • Interest in cloud services, wireless networking or education IT. \n Desirable \n • MSP or school IT experience. \n • Exposure to Intune, Autopilot, Entra ID or Windows Server. \n • Business Wi-Fi and switching experience, including Ruckus, Cambium, Ekahau or site surveys. \n • Familiarity with Autotask, IT Glue, endpoint security, Microsoft 365 backup or 3CX. \n • Basic PowerShell skills. \n • CompTIA A+, Network+, Microsoft certifications or equivalent practical experience. \n Specialist survey experience is welcome but not essential. Curiosity, a practical approach and willingness to learn matter. \n Development and success \n Build your skills across Microsoft 365, cloud management, cyber security, networking and telephony, taking on more responsibility as you progress. WiFiSurvey. uk offers experience in surveys, troubleshooting, design and installation; EduIT. uk offers opportunities in school support, device management and education projects. \n Success means approachable service, effective resolutions, clear updates, accurate records and sound judgement about when to escalate. \n How to apply \n Send your CV to us and a short covering statement outlining your experience and the areas you would like to develop. \n We welcome applications from all backgrounds.

Our client a growing Freight Forwarder near Reading are looking for a Multimodal Operations Clerk (Air, Road, Sea, Import/Export and Cross-Trade) \n \n The Role \n \n The role is office based, the job will be varied but will focus mainly on the day-to-day freight forwarding operation including quoting, booking and managing a transport movement from start to finish. Ideally you will be multi-modal experienced Import and Export but the company will train in weaker areas which would be reflected in the salary on offer \n \n This will involve but is not limited to: \n · Raising and arranging customs clearances (CDS) \n · Managing booking slots with suppliers and receivers \n · Keeping customers fully updated on the status of their movement \n · Creating and updating bookings on our Freight Management Software \n · The role will require constant communication by telephone and email to our customers and hauliers in order to provide an exceptional logistics service. \n \n Key Requirements \n · Positive and solution based approach to work \n · Excellent customer service skills \n · Confident communicating via both phone and email \n · Proven experience in Freight Forwarding or similar \n · Previous use of Microsoft office packages in a work environment \n · Be able to learn new IT systems quickly and accurately \n · Be a team player that is focused on delivering the best possible customer experience \n · UK National or right to work in the UK essential, no visa can be offered. \n \n Benefits & Features \n · Competitive salary with annual performance based bonus - Pay: £30,000.00-£36,000.00 per year \n · Generous holiday allowance \n · Weekly office fruit, drinks and snack deliveries \n · Company pension \n · On-site parking as well as being 30 seconds from Train Station \n · Opportunity to join a rapidly growing and extremely successful team \n · Access to company healthcare plan subject to performance \n \n We can offer both stability and the opportunity for progression as we prefer to promote from within. We are a hard working team, yet still offer a fun and relaxed environment to work in. \n \n Job Type: Full-time \n \n Benefits: \n · Casual dress \n · Company events \n · Company pension \n · Cycle to work scheme \n · Discounted or free food \n · Free parking \n · On-site parking \n · Private medical insurance \n \n The hours to be covered are between 7am and 6pm - so either early start and early finish or slightly later start and finish. 37.5 hour week. 1 in 5 weekends from home - time off in lieu \n \n • We are only able to accept applications from candidates with previous experience for this role. \n If you do not hear from us your application has been unsuccessful. \n

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! We are looking for aSenior SaaS Platform Operations Engineer to join our team in Theale. This is a hands‑on role responsible for the operation, support and continuous improvement of our cloud‑based SaaS platforms. Working as part of the UK Platform Operations team, you will be responsible for platform availability, incident management, application deployments, monitoring, automation and technical troubleshooting across our production environments. This role sits at the intersection of Platform Operations, DevOps and Application Support, requiring someone who can support both operational activities and complex technical investigations. You will work closely with global Engineering, DevOps and Support teams to deliver secure, scalable and highly available services. The ideal candidate will have strong Azure and cloud operations experience, a passion for automation, and the ability to troubleshoot issues across applications, infrastructure, databases and authentication services. • Monitor and support production SaaS platforms to ensure availability, performance and reliability., • Investigate and resolve platform, deployment, application and authentication issues, including SSO‑related incidents., • Execute and support application deployments, configuration changes and release activities., • Create, maintain and improve operational runbooks, recovery procedures and standard operating processes., • Configure and optimise monitoring and alerting to improve incident detection and response., • Drive automation initiatives to reduce manual effort and improve operational efficiency., • Collaborate with Engineering and DevOps teams to improve platform resilience and release quality., • Produce availability and operational reporting, identifying opportunities for continuous improvement., • Support audit, compliance and security activities across the platform estate., • Participate in an out‑of‑hours on‑call rota and support incident recovery activities., • Experience supporting cloud‑hosted SaaS applications in a production environment., • Strong Microsoft Azure experience, including services such as AKS, App Services, Networking, Storage, Key Vault, Azure Monitor and ACR., • Experience troubleshooting distributed applications, cloud infrastructure and deployment pipelines., • Linux and Windows administration experience., • Experience working with SQL Server and PostgreSQL., • Experience with Docker, Kubernetes and Helm., • Scripting and automation experience using PowerShell, Bash or Python., • Experience with Infrastructure as Code tools such as Terraform or Bicep., • Experience configuring monitoring and alerting tools such as Grafana, Elastic or Azure Monitor., • Strong troubleshooting, debugging and root‑cause analysis skills., • Experience supporting APIs, integrations and authentication technologies, including SSO., • Ability to create and maintain operational procedures and runbooks., • Excellent communication and stakeholder management skills., • Experience with C#/.NET applications., • Experience with Jenkins, GitHub Actions or other CI/CD tooling., • Experience with Web Application Firewalls (WAF)., • Experience supporting regulated environments, audits and compliance initiatives., • Familiarity with Azure OpenAI, RAG or other AI‑powered engineering tools., • Experience using GitHub Copilot or similar AI‑assisted development tools., • Highly available, secure and reliable SaaS platforms., • Fast and effective incident response and recovery., • Improved automation and reduced operational overhead., • Strong collaboration across Operations, Engineering and Support teams., • Well‑documented, repeatable operational processes., • Continuous improvement in platform reliability, scalability and customer experience. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. What is the purpose of this document? This is a Candidate Privacy Notice for (each “Bottomline” “we” and “us”). The Controller in relation to personal data will be the Bottomline company to which you have applied. The Controller is responsible for deciding how it holds and uses your personal data. You are being sent a copy of this Privacy Notice because you are applying for work with Bottomline (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. Personal information (also referred to as personal data) means information (or a combination of information) relating to a person which allows that person to be identified. This does not include information where it is not possible to identify a person. The principles of data protection are outlined below, we will comply with all applicable laws, and ensure that your personal information is: • Processed lawfully, fairly and in a transparent, • Processed for limited purposes, clearly explained to you in this notice or, • Relevant to only the purposes that we have told you, • Accurate and kept up to, • Kept only for as long as, • Kept The data we collect: In connection with your application to work with us, we will collect, store, and use the following categories of your personal information: • Information you have provided in your resume/curriculum vitae and covering letter., • Information you have provided on our application form, including name, title, telephone number, personal email address, gender, salary information, notice period, information on your right to work in the applicable country, and any other information we may deem essential to assess your suitability for the position., • Any information you provide during an interview., • Test Results (e.g. technical assessments or equivalent), passport copies (and marriage certificate if required for change of name), proof of address. Should you contact us regarding your application or related activities such as interviews we may hold this correspondence for future reference. This includes the status of your application. Where necessary, we may also collect, store and use the following types of more sensitive personal information: • Information about your race, ethnicity, or gender., • Information about any reasonable adjustments you require in the workplace for your health., • Information about criminal convictions and offences., • Information from global sanctions and Politically Exposed Persons checks. We will only collect information about criminal convictions where it is necessary, lawful, and relevant to the nature of the role. This would be carried out by our background checking partner, and they may share it with us, if we would like to offer you the role (conditional on checks and any other conditions, such as references, being satisfactory). We usually collect personal data from candidates using an application tracking system. We may also automatically collect certain information, such as IP addresses and device identifiers. Should it not be collected during your initial application process, we may use the following sources to collect your personal information: • You, the candidate., • Our Talent Operations team may request the following information for the purpose of onboarding; CV, name, preferred name, date of birth, gender, marital status, ID number, proof of ID, photo, address, proof of address, telephone number, email address, emergency contact details, workplace adjustments required, work experience and education details, current salary, notice period and reason for leaving, banking, tax and benefits information, as required for the location of the role for which you are being considered., • Any recruitment agency through which you apply or are recommended by, from which we collect the following categories of data: including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, remuneration, benefits information, proof of identity, proof of address and any other information deemed relevant to the role for which you are being considered., • Our background check provider, from which we collect the following categories of data: identity and right to work confirmation, criminal history, global sanctions and politically exposed persons (PEP) screening, education and employment verification, credit and financial background (where relevant), directorships and conflict of interest checks, and adverse media searches. All checks are conducted only where necessary and appropriate for the position, in accordance with applicable laws and with your explicit consent., • Your named referees, from whom we collect the following categories of data: job title, dates of employment, reason for leaving, rehire information. How is your personal information used? We will use the personal information we collect about you to: • assess your skills, qualifications, and suitability for the role;, • carry out background and reference checks, where applicable;, • communicate with you about the recruitment process;, • keep records related to our hiring processes; and, • comply with customer, legal or regulatory requirements. It is in our legitimate interests to decide whether to appoint you to a role since it would be beneficial to our business to appoint someone to that role. We also need to process your personal information to decide whether to employ you. Having received your resume/curriculum vitae and application, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references, carry out criminal record and background checks and/or carry out any other checks that are deemed as necessary to consider your suitability for the role before confirming your appointment. We may also anonymise your personal information so we can use it for statistical and analytical purposes. We will use your personal information only for the purposes it was collected, unless we reasonably believe that we need to use it for another reason, and that reason is compatible with the original purpose. If we need to use your personal information for a different purpose, then we will notify you and explain the legal basis for this. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. If you do not want to provide personal information to us, which is necessary for us to consider your application (such as evidence of qualifications or work history), we will not be able to process your application successfully. For example, if we require a credit check or references for this role and you fail to provide us with relevant details, we will not be able to take your application further. How is your sensitive personal information used? In general, we will not process particularly sensitive personal information about you unless it is necessary for performing or exercising obligations or rights in connection with application. On rare occasions, there may be other reasons for processing, such as it is in the public interest to do so. Examples of how we will process particularly sensitive personal information are as follows: • Where relevant, we will use information provided about any adjustments required in the workplace where it may require us to provide appropriate adjustments during the recruitment process, for example whether adjustments need to be made during an interview., • We may use information about your race or national or ethnic origin, to ensure meaningful equal opportunity monitoring and reporting, particularly where required by law or government, but it will not be used to determine whether or not you are given the role., • We will use information provided in your background checks to determine your eligibility for the position. Where appropriate, we will use the information about criminal convictions and offences to ensure you are suitable for roles that require a high degree of trust and integrity and to meet our contractual and regulatory requirements. All such processing will be conducted in accordance with relevant data protection and employment laws in the jurisdictions where we operate. We will share your personal information with third parties, including third‑party service providers and other entities in the group, where required by law, where it is necessary to administer the application process or where we have another legitimate interest in doing so. We may share your personal information with our affiliates (including our US parent company ), if the hiring manager (or other key personnel) are based there or where they perform a key function, such as application processing, data analysis or preparing a contract, for the Bottomline group and need the personal information, as part of that function. We also share your personal information with applicable third parties in the ordinary course of business, such as professional advisors, third‑party service providers and government or similar organisations. If we share your personal information with any third parties, we will ensure that it is processed in an appropriate manner and take all necessary measures to protect it. We will follow all applicable laws when transferring your personal information outside of your country. As part of your application to us, we currently share your personal information with the below third parties for the purposes specified. For details on how we do this please contact the DPO or HR. Third Parties What they do? Greenhouse Software Inc Managing the Candidate Hiring Process Microsoft Corporation Recording of Teams meetings, production and summarising of transcripts as well as storage and processing of data within Office applications Talend, Inc Data quality, integration and anonymisation We have in place the appropriate security measures to prevent your personal information being accidentally lost, used, accessed in an unauthorized manner, altered or disclosed. Access to personal information is limited only to those individuals who require access in order to perform their role. Where your personal information is shared with third parties, it will be on instructions from us and they will be under duties of confidentiality and obligations to ensure the security of your personal information. Unless you become an employee, in which case your personal information will be held in accordance with our Employee Privacy Notice, we will retain your personal information for a period necessary in the event of a legal claim, to show that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way and then in line with any legal, accounting, regulatory or reporting requirements that are applicable. After this period, we will securely destroy your personal information in accordance with applicable laws and regulations. If we wish to retain your personal information on file, on the basis that a further opportunity may arise in future and we may...?? Your rights and obligations It is important that the personal information we hold about you…. When...?? Under ...?? • ...?? ...??... Under certain circumstances and where legislation requires, by law, you have the right to: • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it., • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected., • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)., • Object to processing of your personal information where we are relying on a legitimate interest (or the legitimate interests of a third party) and there is something about your particular situation which makes you want to object to processing on this ground., • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it., • Request the transfer of your personal information to another party. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing. You are not usually required to pay any charge for exercising your rights, however we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Full details of your rights can be found in the applicable data privacy legislation or by reference to guidance produced by the data privacy regulator in your country. You also may have the right to make a complaint to the data privacy regulator in your country. We may update this notice at any time. This notice was published on 15 May 2025. #J-18808-Ljbffr

The role is to survey, design and sell ventilation / LEV systems. The company specialise in LEV, dust and fume extraction, humidity and temperature control ventilation. As customers are UK wide, travel to sites is required to survey, design and quote the ventilation solution. A background in surveying, design, sales or install/maintenance on HVAC systems is required. Package: circa £40K - £50K salary + car or allowance 23 days holiday Key duties include: You will handle projects from customer enquiry to installation; follow up enquiries, site survey, design & size ventilation systems, procurement, manufacturing, managing sub contract installers. Responding to telephone and website enquiries Visiting customers to survey and build and maintain relationships, explaining technical capability of systems. Designing & sizing systems to client specifications Planning, organising and supervising suppliers and installers. Managing installations and all associated project documentation. Supporting preparation of RAMS, method statements and technical paperwork. Ensuring the Quality Management System meets ISO9001:2015 standards. • hybrid working is possible with regular days in office. 2/3 It is likely you have worked for a ventilation, air conditioning or heating contractor as a designer / surveyor, contracts manager, sales engineer, service/installation engineer or similar. WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

Recruitment Consultant / Senior Recruitment Consultant Location: Reading Salary: £26,500 - £30,000 basic salary + uncapped bonus/commission Hours: Monday to Friday, 37.5 hours per week Join Blue Arrow Reading Are you a recruiter who loves building relationships, speaking with people, and delivering exceptional service? We're looking for a Recruitment Consultant or Senior Recruitment Consultant to join our successful Reading branch, managing a busy Industrial and Facilities desk across Reading, High Wycombe and surrounding towns in Berkshire and Buckinghamshire. This is an excellent opportunity to take over a warm desk with established clients and candidates. The role is heavily relationship-focused, with much of your day spent speaking with clients about their current and future recruitment needs, understanding candidates' career aspirations, and making successful matches that deliver value for both. If you enjoy building relationships, uncovering opportunities, and creating recruitment solutions through meaningful conversations, we'd love to hear from you. Why Blue Arrow? At Blue Arrow, we invest in people who are passionate about delivering outstanding service and building successful careers. You'll be joining a supportive and experienced team where you'll have the autonomy to manage and develop your desk, backed by the resources, infrastructure and reputation of one of the UK's leading recruitment businesses. Our people come from all walks of life. We're parents, foodies, fitness enthusiasts, dog owners, music lovers and everything in between. Whatever your background, you'll be welcomed as part of our #OneBlueFamily. What You'll Be Doing Managing and developing an established Industrial and Facilities recruitment desk Building strong relationships with clients and candidates through regular telephone, video and face-to-face conversations Consulting with clients to understand their short-term and long-term recruitment requirements and workforce plans Speaking with candidates to fully understand their skills, experience, career goals and motivations Matching suitable candidates to temporary and permanent vacancies across a variety of sectors Proactively marketing candidates to new and existing clients to create opportunities and generate placements Developing long-term partnerships and becoming a trusted recruitment advisor to clients and candidates Growing existing accounts whilst identifying and securing new business opportunities Managing the recruitment process from vacancy qualification through to placement and aftercare Delivering exceptional levels of customer service and candidate experience Achieving revenue, margin and activity targets A driving licence and access to a vehicle would be beneficial due to regular client visits. What We're Looking For We are looking for someone who genuinely enjoys speaking with people and building long-term relationships. This is a consultative role where success comes from understanding businesses, getting to know candidates, and creating the right match. If your first instinct is to pick up the phone, arrange a Teams meeting or visit a client rather than send an email, we'd love to hear from you. Previous recruitment experience would be beneficial Strong consultative and relationship-building skills Ability to uncover client needs and provide tailored recruitment solutions Confident speaking with candidates to understand their experience, goals and availability Proven ability to build and maintain client relationships Commercial awareness and a proactive approach to business development Strong organisation and time management skills Resilient, motivated and target-driven Excellent communication and influencing skills Passion for delivering outstanding service to clients and candidates What We Offer Uncapped bonus scheme Hybrid working once established and performing Quarterly salary reviews and clear career progression Structured onboarding, coaching and development 25 days holiday plus public holidays, increasing to 30 days with service Your birthday off every year Option to buy additional annual leave One fully paid charity day each year Wellbeing programme including Mental Health First Aiders and Calm App subscription Lifestyle benefits and long-service awards Ongoing training and professional development Support from an experienced leadership team Dedicated Out of Hours service to help protect your downtime Ready for Your Next Move? If you're an experienced recruiter looking for a role where relationships, service and people come first, we'd love to hear from you. Apply today and become part of #OneBlueFamily at Blue Arrow Reading. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Roles & Responsibilities: Receive incoming calls Deliver high quality customer service Assist with new customer's enquiries Process orders received via the telephone, fax, e-mail or internet Be proactive in the area of Customer retention Person Specification: Fluent in French & English Strong custom

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You’ll create the perfect atmosphere in which our customers can have enlivening experiences and enjoy our famous pizza. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

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We are a new, growing cleaning business building our reputation on exceptional service, outstanding standards and attention to detail. The role You will be responsible for providing a high-quality cleaning service across a range of client properties, primarily in North Hertfordshire, around Roys

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