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Context This role will assist with the smooth running and efficiencies within the London office and as part of the wider support services function. This role will provide a professional and courteous first point of contact to our internal staff, clients, and invited guests to our London office. Key accountabilities Commit to fulfilling the role and demonstrate the values required to achieve this, meeting deadlines, and undertaking training as required. To be able to talk confidently about what we do at TFT and provide high levels of customer care (internally and externally), interacting politely and professionally with everyone, helping to resolve first line issues, relaying feedback so that our services can be continuously improved, building and maintaining good stakeholder relationships. Core Duties Reception Support London Office • Respond to telephone calls, take accurate messages, and circulate timely., • Undertake reception duties, meeting and greeting visitors, and providing refreshments., • Liaise with all service lines to ensure that Support Services London are aware of all guests to the office and meeting rooms are booked. Notify main reception to manage access into the building., • Maintain the conference rooms, so they remain clean, tidy and equipped. Facilitating refreshments as required., • General housekeeping for the London office, working in liaison with the Office Manager to ensure the space is kept tidy, arranging service/fault calls to the appropriate provider for the London office equipment., • Keep the notice boards up to date., • Ordering office supplies, stationery, coffee, milk, fruit as directed by the Office Manager., • Prepare a variety of documents utilising Microsoft Office (Word, Excel, PowerPoint), • Ensure that the correct documentation templates are utilised to ensure TFT documentation is consistent., • General typing, copying, collating as necessary to ensure that our service lines remain efficient., • Prepare invoices as directed, it is imperative that this is dealt with timely, and systems implemented to ensure that financial deadlines are not missed., • Ensure purchase orders are entered and when approved are issued to the sub consultant or supplier timely via Core and publish the email., • Data entry including creation of new jobs and generally ensuring that Core remains updated., • Ensure that the fee element / allocations of each project is updated in line with any changes in instruction or scale., • Provide cover during periods of holiday and absence, in line with the duties of that role., • Regular liaison with the team to stay up to date with any changes to the daily tasks., • Attendance required in the office daily., • Work closely with the London administration team., • Ensure that all documents issued and systems operated comply with the TFT standards., • Comply with TFT management systems and policies, utilising Core and inter-related IT Systems., • Maintain records, as directed., • Computer and IT skills, including MS Office suite and willingness to learn to touch type., • Good level of English, and proof-reading ability., • Numerate., • Proactive approach to tasks, ability to prioritise effectively., • Reliable, willing to work as part of a team and able to use own initiative., • Good telephone manner and flexibility to support office administration needs., • A willingness to help with wider office tasks as needed.

What You'll Be Doing Leading the Sales Desk • Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities, • Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets, • Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support, • Maximi... ZIPC1_UKTJ

RESPONSIVE REPAIRS PLANNER - THE OPPORTUNITY We're working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you'll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career. This would be an initial fixed term contract for 4 months. THE ROLE • Plan and manage regional operatives' diaries to meet performance targets and KPIs, • Schedule maintenance repairs to match operational needs and customer appointments, • Maintain the scheduling system and keep internal and external stakeholders accurately informed, • Liaise with customer service teams on appointments, updates, and issue resolution, • Handle written, electronic, and telephone enquiries within agreed service standards, • Collaborate with the commercial team on subcontractor purchase orders and variation orders, • Ensure full compliance with GDPR when handling customer data Essential: • Experience in a customer focused environment, • Comfortable working to performance targets, • Strong written and verbal communication skills, • Methodical, accurate, and process driven approach, • Confident user of Microsoft Office (Word, Excel), • Ability to work under pressure in a busy environment, • Experience with databases, • Experience with large volume data processing, • Previous scheduling or planning experience, • Familiarity with subcontractor management, • Strong organisation and time management, • Experience with invoices or accounts, • NVQ Level 3 or equivalent A-levels, • Competitive salary aligned to Grade B banding, • Permanent contract with job security in a purpose driven organisation, • Supportive team environment with coaching and development opportunities, • Work that makes a real difference to communities and residents across the region

Worth Recruiting – Property Industry Recruitment Vacancy: HEAD OF COMMERICAL PROPERTY Location: Pinner, HA5 Salary: OTE: £70,000 Position: Permanent – Full Time Reference: WR87615 Wanted! An experienced, organised and highly competent Commercial Estate Agent for a pivotal role as Head of Commercial Property for a smart, multi function Estate & Commercial Agency in the Pinner area. This is a senior position responsible for leading the Commercial Property and Management department, overseeing a diverse portfolio across Pinner and the surrounding areas. The successful candidate will ensure the efficient operation and strategic management of all commercial properties under the company’s care. Key responsibilities include overseeing the day-to-day management of the commercial portfolio, as well as handling all aspects of commercial lease renewals, rent reviews, and Red Book valuations. The ideal candidate will have a strong background in commercial property, coupled with proven leadership and people management experience. A comprehensive understanding of relevant legislation, regulations, and compliance requirements is essential. Candidates based locally or with strong knowledge of the Pinner area will be at an advantage. What You'll Be Doing (Key Responsibilities): • Overseeing the day-to-day running of the Commercial Property and Management department, • Managing and developing a portfolio of commercial properties across Pinner and surrounding areas, • Handling all aspects of commercial lease renewals and rent reviews, • Carrying out Red Book valuations and providing accurate professional advice, • Driving business development and securing new instructions, • Managing, supporting, and mentoring team members to ensure high performance, • Maintaining strong relationships with landlords, tenants, and key stakeholders, • Significant experience in Commercial Agency, • Success in managing and developing a team, • Listing and business winning skills, • Experience in commercial leases and acquisitions, • High level of customer service skills, • Good telephone manner and positive attitude, • Well presented, ambitious and self-motivated, • Competitive salary package, • Varied and autonomous position within a professional environment If you are interested in this Head Commercial Property role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR87615. About Your Application: • Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful., • Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website., • Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Job Reference: WR87615 – Head of Commercial Property – Commercial Property Management

Technical Excellence. Customer Focus. Reliability in Motion. Are you an experienced Lift Service Engineer looking to join a forward-thinking, Private Equity-backed engineering services business where your expertise is truly valued? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a skilled Service Engineer to take ownership of a defined service route, delivering high-quality maintenance, fault-finding and repairs while ensuring exceptional customer service and equipment reliability. The Role at a Glance: Service Engineer – Lift Maintenance & Repair Dartford Competitive Salary + Excellent Benefits Package Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains, major hospitals, large facilities management providers and MOD sitesCulture: Safety, Ethics & Quality Focused Your Background: Lift Service / Call-Out EngineerQualifications: NVQ Level 3 in Lift Service, Maintenance or Repair (essential) Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth. The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments – including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on operational excellence, safety, quality and sustainable growth. This is an opportunity to join a technically strong, supportive environment where engineering expertise is highly valued. Ready to take the next step in your career? Reporting to the Service Delivery Manager, you will be responsible for the effective delivery of planned maintenance, repairs and breakdown response across your designated route. You will carry out planned preventative maintenance (PPM) to ensure all equipment remains safe, compliant and fully operational, while responding to breakdowns with a strong focus on fault diagnosis and first-time fix. Day-to-day, you’ll manage your own workload using digital field tools, ensuring accurate reporting and timely job completion. You’ll also identify additional repair or modernisation opportunities, supporting both customer outcomes and business growth. Working independently but as part of a wider team, you will maintain high standards of safety, quality and customer service at all times, while supporting neighbouring routes when required. Participation in an on-call rota will be required to provide emergency support outside normal working hours. About You: • An experienced Lift Service or Call-Out Engineer with a strong background in maintenance, fault-finding and repairs across a variety of lift equipment • NVQ Level 3 in Lift Service, Maintenance or Repair (essential) • Strong electrical and mechanical fault-finding skills with the ability to diagnose and resolve issues efficiently • A solid understanding of health, safety and compliance requirements within lift engineering • Customer-focused, with clear and professional communication skills • Self-motivated and organised, comfortable managing your own route and workload • Confident using digital field service tools for real-time job management and reporting • A team player who is adaptable, reliable and solutions-focused • Full UK driving licence (essential) Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday – 25 days per year plus bank holidays – holiday year January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme - Discretionary • Overtime paid Monday to Saturday at 1.5x and Sunday/Bank Holidays at 2x (pre-approved) • Night call rota: standby payments applicable • Engineer Incentive Scheme - Discretionary • Radius Pay – detailed in Variable Pay Policy • Employee Referral Scheme Why Join Liftec Express? • Join a respected, PE-backed engineering business with strong growth ambitions • Stable service route with varied and high-profile sites • Opportunity to develop your technical expertise across diverse equipment • Supportive, safety-first culture • Be part of a team that values quality, reliability and customer satisfaction If you are a skilled Lift Service Engineer looking for your next opportunity within a growing and respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.Pay Rates:Office Hours: £21.50 PAYE | £27.48 UmbrellaOut of Hours: £25.29 PAYE | £32.27 UmbrellaContract: TemporaryWorking Pattern: Full-time | Shift-Based (Including Out of Hours) This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.Key Responsibilities • Respond to emergency telephone and alarm calls promptly and professionally, • Assess urgency levels and coordinate appropriate responses, • Visit service users when required to provide practical and emotional support, • Liaise with emergency services, next of kin, and external agencies, • Maintain accurate records of all calls and actions using computer systems, • Install telecare alarms and associated equipment, • Respond to housing and repair emergencies for sheltered housing residents, • Handle out-of-hours emergency housing enquiries, including homelessness calls, • Contact keyholders and relevant parties during emergency situations, • Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern, • Monday to Friday during core operational hours, • Required to work out-of-hours shifts as part of rota, • Must be available to work 4 out of 8 Bank Holidays, • Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:, • Enhanced DBS (or willingness to obtain), • Experience in emergency response, careline, housing, or customer service environments, • Strong decision-making skills under pressure, • Excellent communication and listening skills, • Ability to assess emergency situations quickly and calmly, • Experience using IT systems to log calls and maintain records, • Full UK Driving Licence (required for emergency visits), • Ability to work independently and within a team, • Commitment to safeguarding vulnerable residentsDesirable Experience, • Experience within Careline, Telecare, Housing, or Emergency Services, • Knowledge of sheltered housing or social housing services, • Experience installing telecare equipment, • Experience handling homelessness or emergency housing enquiriesWhy Apply?, • Join a well-established organisation providing essential services to vulnerable communities, • Competitive enhanced out-of-hours pay rates, • Opportunity to gain valuable emergency response and housing experience, • Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.Apply today to be considered.

Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up to £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions., • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured., • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts., • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You’ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider., • Legal Cashier experience, • Proven track record in implementing legal practice management systems., • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows., • Ability to produce clear, structured technical documentation for both internal and client use., • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations., • Familiarity with Actionstep is highly advantageous, though not essential., • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes., • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Are you driven by delivering quality homes and high standards of service? Do you enjoy being out in the field, diagnosing issues, and ensuring work is completed safely and to an excellent standard? If so, an exciting opportunity has arisen for a Repairs Surveyor to join a well-established housing provider. This organisation is dedicated to providing safe, well-maintained homes and a positive customer experience. Working across both responsive repairs and voids, you will play a key role in ensuring properties remain compliant, fit for purpose, and ready for occupation. The Role This is a varied, site-based position where you will take ownership of inspections, technical advice, and contractor management. Responsibilities will include: • Conducting property inspections, including disrepair cases, damp and mould assessments, customer concerns, and stock condition surveys, • Diagnosing building defects and providing technical guidance to colleagues and residents, • Monitoring contractor performance, auditing works, validating invoices, and ensuring delivery meets required standards, timescales, and budgets, • Maintaining accurate records and updating asset management systems with clear reporting, • Inspecting fire safety remedial works and new build defects to ensure compliance and quality, • Supporting operations across a wider geographical patch when required, • Handling customer queries and working collaboratively with internal teams, • Participating in an out-of-hours rota for telephone support, • Sound knowledge of building pathology, construction methods, and housing maintenance, • Experience with stock condition surveys, fire risk assessments, and asbestos reinspection processes, • Understanding of responsive repairs, voids, and planned works within a housing environment, • Knowledge of landlord and tenant legislation and wider housing regulations, • Experience working within occupied properties and dealing directly with customers, • Confidence in managing contractors, reviewing works, and ensuring compliance, • Familiarity with relevant building regulations (including Parts A, L, M and P), • Awareness of disrepair processes, party wall matters, and asset management principles, • Strong IT capability, including Microsoft Office With a strong development pipeline and ongoing investment in existing stock, this is an organisation focused on continuous improvement and long-term impact. Why Apply? • Opportunity to join a forward-thinking, customer-focused organisation, • Supportive environment with a strong emphasis on professional development, • A culture that values collaboration, accountability, and innovation, • Commitment to equality, diversity, and inclusion

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of works before being progressed for payment. Work with all stakeholders and contractors to ensure all KPI’s are met, managing competency in line with Building Safety legislation Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents Support the team with regular cost and quality audits for all aspects of repair works Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs Provide a review and rating for all completed jobs. Feedback to managers on any issues identified as part of monitoring of repair related tasks and flag any issues for escalation as part of performance monitoring Assist your manager and team by providing timely business information on region specific repair data and with exporting necessary repairs reporting information as an overview of team performance Support the regional teams to manage a reliable, trusted and responsible repairs service. Working with colleagues in the relevant regional teams to ensure all stakeholders are kept informed of works being carried out Provide relevant telephone support as needed, liaising with colleagues, contractors and third-party providers as appropriate Keep residents and other stakeholders up to date with regular communication, tailored based on the complexity of the case and the technical knowledge of the audience Hybrid arrangements will be considered after successful completion of probation and contingent on performance PAYE £19.54 Umbrella £25.84 Essential requirements Previous experience in managing responsive repairs is essential Highly organised and experience of managing conflicting priorities in a busy office environment Experience in working in a customer service environment Experience of providing performance monitoring and commentary against business targets Experience working to meet key performance indicators Excellent communication and interpersonal skills Problem-solving and decision-making skills. Good understanding of the relevant legislation, statutory and regulatory requirements

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications

Estimator Location: Waltham Abbey, Essex Hours: 8am - 5pm, Monday - Friday Salary: Up to £65,000 depending on experience. Holiday: 20 Days plus 8 Bank Holidays. Sector: Construction, Roofing Our client is a specialist contractor in hard metal roofing, cladding, and façade systems, delivering bespoke solutions for both commercial and residential projects across the UK and internationally. They provide a full end-to-end service from design and fabrication through to installation, working with high-quality materials and offering tailored solutions for projects ranging from simple structures to complex, large-scale developments. With a strong reputation for quality, safety, and technical expertise, our client combines industry experience with a customer-focused approach to consistently deliver high-standard, sustainable roofing solutions. Due to continued company growth, they are looking to recruit an experienced estimator for their pre-construction team. You'll be pulling together scopes of work, providing value engineering and quote gathering to streamline and control the pre-construction processes. Position Duties • The successful candidate will be responsible for preparing tender submissions and carrying out take-offs from construction drawings, with the ability to interpret drawings, understand specifications, and use Excel to a high standard., • Completing accurate quantity take-offs from drawings, with experience in Bluebeam estimating software considered beneficial., • Calculating project rates, including labour, materials, and preliminary costs., • Completing client bills of quantities and pricing documents., • Producing scope-marked drawings using Bluebeam., • Attending project handover meetings with surveying, design, and management teams for secured work., • Maintaining detailed and accurate records of tender submissions, queries, and RFIs., • Demonstrating strong knowledge of over-18m non-combustible cladding systems and fire barrier requirements., • Presenting professionally with strong telephone communication skills., • Preparing tender bids and compiling information from incoming enquiries., • Meeting clients on-site to discuss requirements and negotiate pricing., • Working on projects ranging in value from £200k to £4M+., • Building and maintaining strong relationships with key clients., • Researching and sourcing costs for materials, labour, and equipment., • Supporting the document controller in obtaining subcontractor and supplier quotations., • Assisting with the preparation of technical submittals for awarded projects., • Providing support to the design team where required on secured projects. Position Requirements A minimum of 5 years' estimating experience in flat roofing systems is preferred, including but not limited to: • Manufacturers such as Bauder, Radmat, IKO, Axter, and Kemper, • Inverted hot melt systems, including ballasted, paved, green, and blue roofs, • Single ply warm roof systems, • Tapered insulation schemes, • Three-layer felt warm roofs, • Cold-applied liquid systems, • A minimum of 5 years' estimating experience in rainscreen cladding is preferred, including but not limited to:, • SFS lightweight framing systems (e.g. Metsec, EOS), • CWCT-compliant aluminium rainscreen cladding systems, • Cavity barriers and fire stopping systems Willingness and ability to travel to the office in Waltham Abbey. Position Remuneration • Salary up to £65,000 depending on experience, • Regular office hours 8am - 5pm, Monday - Friday, • Christmas Shut down, • Company pension scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Ref: 23345 Salary: £38,000, plus bi-annual profit-sharing bonus Location: London Job status: Permanent Working hours: 35 hours per week onsite Start date: ASAP Team member with responsibilities including technical support at customer sites, product repair and supporting business development. Field Service Engineer (Semiconductor) - Responsibilities: • Responding to customer technical questions by email and telephone support., • Product Repair and Repair Management (preparing repair summaries and quotations to customers), • Support to business development team, • Installation, maintenance and troubleshooting of RF Products at customer sites in Europe., • Health & Safety /IT– responsible for ensuring company meets policy requirements, • Previous experience or study in Electronic Engineering, • Must be competent in the use of MS Office, particularly Excel, Word, Access and Power Point to intermediate level. Internet and email., • Fluent in written and spoken English, • Experience of working in an engineering environment Soldering experience, • German, Japanese other languages a plus, • IT server knowledge (desirable), • Knowledge of RF and DC power supplies, impedance matching units or plasma chambers (desirable), • Knowledge of workplace Health & Safety (desirable) We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast — and we’re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn’t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK’s fastest-growing legal tech platforms:, • 140% YoY growth in 2025, • Expanded globally into the US and Netherlands in 2025, • Winner – “Innovation in Legal Services” (British Legal Technology Awards), • Multi-award-winning across AI, cloud, and legal innovation We’re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we’d love to hear from you. The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks., • To Be the Experts: Continuously improving skills and knowledge to become industry leaders., • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges., • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals., • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 – Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 – Best AI Implementation UK Business Awards 2024 – Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 – Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 – AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds – Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 – Kent Lawyer of the Year – Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered — bringing consistency, speed, and accessibility to businesses globally. The Opportunity You’ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you’re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You’ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories, • Roadmap Delivery: Translate product vision into a clear, prioritised backlog, • Bug Triage and QA: Assess, prioritise, and resolve issues quickly, • First-Line Support: Turn customer queries into great experiences and insights, • Customer Success: Support onboarding and gather actionable feedback, • Global Growth: Assist with localisation and scaling into international markets What We’re Looking For • Driven and proactive, with a self-starter mindset, • Tech-savvy, with understanding of SDLC and tools like Azure DevOps, • Strong communicator, able to translate between technical and non-technical audiences, • Analytical and detail-oriented, particularly around bugs and user behaviour, • Ambitious and excited by scaling a product globally Your Background • 1–2 years’ experience in a SaaS environment (Support, Customer Success, or Junior Product role), • Familiarity with Agile/Scrum methodologies, • Strong problem-solving skills and ability to manage multiple priorities, • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director, • Gain end-to-end product exposure, • Play a key role in scaling a SaaS platform globally, • Be part of a high-growth, ambitious environment If you’re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region, • Ensure service delivery meets contractual commitments and customer expectations, • Drive operational efficiency through planning, scheduling and resource allocation, • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance, • Deliver revenue, margin, profitability and cash targets, • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders, • Act as escalation point for operational and service-related issues, • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers, • Build and maintain a high-performing, accountable culture, • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations, • Ensure compliance with regulations, industry standards and company policies, • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role, • Strong track record of improving operational performance and profitability, • Experience managing P&L and delivering commercial targets, • Ability to build relationships with major clients and senior stakeholders, • Experience leading and developing high-performing teams, • Strong organisational skills with high levels of ownership and accountability, • Excellent communication skills across technical and non-technical audiences, • Confidence handling escalations and complex operational challenges, • Commercial awareness with the ability to identify growth opportunities, • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive – embraces continuous improvement, • Extreme ownership – takes accountability for results and solutions, • Customer centric – prioritises long-term relationships and service excellence, • Honesty and integrity – acts with transparency and professionalism, • Doing the basics brilliantly – focuses on safety, discipline and consistent execution Benefits • Pension – Aviva, • Car allowance, • Holiday – 25 days plus bank holidays, • Employee Assistance Programme, • Death in Service – 3 x Salary, • Employee Referral Scheme, • Discounts Platform, • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership, • Opportunity to lead a key region within a growing PE-backed business, • Strong focus on operational excellence, safety and customer satisfaction, • Influence business transformation and performance improvement, • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service, • Up to 8% contributory pension scheme, • Flexible working arrangements, • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Workspace Services Administrator/Receptionist • Rate of pay: £14.93 PAYE or £19.63 Umbrella, • Location: Clapham Park, London, SW2 Day-to-day of the role: • Serve as the primary onsite contact for building experience, managing post, telephone calls, stock levels, and queries., • Maintain accurate reception, contractor, and visitor management systems., • Conduct building inductions for colleagues, contractors, and visitors., • Perform general clerical duties including printing, mailing, laminating, and filing., • Process hotel and travel requests using the Click Travel system, ensuring adherence to company processes., • Handle Workspace Services assigned helpdesk requests through Service Now, following company processes and service level agreements., • Support the Workspace Services Coordinators in managing reactive, PPM, and scheduled job requests., • Assist in gathering information for health and safety investigations and maintaining department matrices and record management., • Manage all incoming and outgoing post and deliveries in accordance with company processes., • Maintain access control systems and ensure notice boards and poster communications adhere to department and company brand guidelines., • Proven customer focus and excellent interpersonal skills., • Professional demeanour with strong communication abilities., • Self-motivated with a positive attitude and the ability to work independently or as part of a team., • Previous experience in office facilities or a similar role., • Proficient in IT and Microsoft Office; experience with Oracle/Service Now is advantageous., • Strong organizational skills and the ability to manage multiple tasks.

Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge – including understanding of maintenance processes, LOLER regulations and safety requirements – would be advantageous but is not essential., • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately., • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally., • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year - January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (depending on role -non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business, • Direct involvement in customer service and operational coordination, • Supportive branch environment with strong team collaboration, • Opportunity to develop within a structured service organisation, • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Purpose of the role: This is a National role, reporting into a Senior Analyst within the Innovation and Technology department.The individual will form part of a team of ten supporting 1700+ users Nationwide, ensuring that the business operations run smoothly and escalated Client queries are handled efficiently and effectively. The role is London based and includes some travel to the firm’s regional sites for Helpdesk support, administration and project work. The standard business working hours are 09:30 to 17:30. However, the Helpdesk team operates from 08:00 to 18:00 to ensure coverage for colleagues who start earlier or finish later. To support this, we operate a shift rota. Typically, you will work five consecutive days in the office, followed by five consecutive days from home. Your shift times will vary between 08:00–16:00 and 10:00–18:00. For example, your schedule might look like: Office: Wednesday, Thursday, Friday, Home: Monday, Tuesday Home: Wednesday, Thursday, Friday, Office: Monday, Tuesday Please note that this pattern is subject to change based on team movements, annual leave, project work, and other operational needs. For the first three months of your probation period you will expected to work Mon-Fri in the London office. Once you have authorisation from your Line Manager to work from home after the three month probation meeting, you will be able to WFH on a rotational basis. In addition, there will be a requirement for weekend work and or overtime. There is also a schedule of weekend support cover on a rotational basis (Saturday & Sunday between the hours of 9am-6pm). Responsibilities: Key responsibilities include, but are not limited to: The Junior Analyst role is crucial for supporting the firm's Technology Helpdesk and ensuring smooth operations. This role involves diagnosing and resolving IT issues, advising clients on technology solutions, and participating in national technology projects. • Engage with stakeholders to gather information about their IT needs and challenges., • Clarify the issues clients are facing by asking detailed questions., • Diagnosing the source of users’ IT problems:, • Identify the root cause of IT problems through troubleshooting., • Advising clients on possible solutions, • Recommend effective solutions to resolve users' issues., • Escalating complex problems and making users aware of the impact of this, • Escalate unresolved issues to senior analysts and inform users about the process and impact., • Installing and configuring computer hardware and software for users, • Setting up accounts for new starters and ensuring they can log in and use their equipment, • Create user accounts for various software and ensure new employees can access their systems., • Logging and processing support calls, • Record and manage support tickets, ensuring timely resolution., • Keep up to date with technology trends, • Stay informed about the latest technology trends and advancements. Technical skills, experience & knowledge: • A keen interest in IT, • Willingness to learn, • Team Player, • In-depth knowledge of hardware and software, • Up-to-date knowledge of IT and software trends, • Strong customer service ethos, • Excellent communication skills, • The ability to quickly establish good working relationships with clients, • The ability to work to deadlines and under pressure, • Problem solving attitude, • Analytical mindset Required Skills & Qualifications: • Experience using Windows 11 and O365, • Engaging personality and strong communication skills, • Articulate with an excellent telephone manner, • Lateral thinker, team player, self-starter, and friendly Ideal requirements: • Degree educated, • IT certification, • Has completed an IT Internship or Work Experience About Crowe Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally. Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services. Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other. At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential. Why choose Crowe? At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace. Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be. We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits. We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team.This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable.Reports To: Rental Income Team ManagerLocation: Hybrid – 3 days per week in officeHours: Monday to Friday, 9:00am – 5:00pmRate: 19:98 PAYE - 25:49 UMBRELLARole PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries & CommunicatioAct as the first point of contact for residents regarding: • Rent balances, • Rent arrears, • Annual rent increases, • Payment enquiriesHandle enquiries across multiple communication channels, including:, • Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence, • Provide empathetic and supportive communication to residents., • Maximise first-time resolution of customer enquiries.Income Support & Resident Guidance, • Identify residents experiencing financial hardship., • Signpost residents to appropriate support services, including:, • Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments, • Encourage sustainable payment methods such as Direct Debit., • Assist residents with:, • Payment plans, Standing orders, Refund enquiries, Missing payment investigationsRent Account Administration, • Maintain accurate customer records within the housing management system., • Provide up-to-date rent account balances., • Issue rent statements and rent cards when required., • Take payments and make low-level payment arrangements., • Escalate complex enquiries to Rental Income Support Officers., • Carry out lower-level arrears recovery and administrative tasks as directed.Universal Credit & System Updates, • Update the Universal Credit Landlord Portal with revised rent charges within required timescales., • Advise residents receiving Universal Credit to update their journal when rent changes occur., • Ensure all updates comply with required reporting standards.Performance & Service Delivery, • Work within a performance-driven environment aligned to:, • Key Performance Indicators (KPIs), • Customer satisfaction targets, • First Contact Resolution targets, • Act as an ambassador for excellent customer service., • Desirable ExperiencPrevious experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of:, • Universal Credit processes, • Housing Benefit systems, • Welfare support pathways, • Experience working with housing or income management systems.Ideal Candidate Profile, • Have previous experience in rent income or housing support roles, • Are confident dealing with financial and arrears-related enquiries, • Have strong customer service and communication skills, • Are motivated by helping residents achieve positive financial outcomes, • Thrive in fast-paced, performance-driven environmentsApply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery OfficerSuport looking for your next opportunity, Pertemps Network Group would love to hear from you.

Service Desk Analyst (1st Line) London (NW6) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you passionate about delivering exceptional IT support and solving problems with a smile? Do you thrive in a fast-paced environment where great customer service meets technical expertise? We're looking for a motivated Service Desk Analyst to join our dynamic Service Delivery Team as the first point of contact for our clients' IT needs. About the Role As a Service Desk Analyst, you'll play a vital role in ensuring our clients receive fast, friendly, and effective support. You'll handle incoming requests, diagnose and resolve issues efficiently, and help keep businesses running smoothly every day. Key Responsibilities • Act as the first point of contact for client IT requests and issues via phone, email, and our ticketing system, • Diagnose and resolve 1st line tickets within agreed target resolution times, • Accurately log, classify, and document tickets with clear, detailed notes throughout their lifecycle, • Deliver outstanding customer service and a positive experience at all times, • Manage your personal ticket queue, prioritise workload, and escalate issues following internal processes, • Liaise with third-party vendors and partners to resolve complex issues, • When required, take on the dispatch role — allocating incoming requests and balancing team workloadsWhat We're Looking For, • Excellent customer service, telephone, and client-facing skills, • Previous experience providing IT support (1st line or helpdesk), • Strong troubleshooting skills with Windows OS and Microsoft Office, • Hands-on experience (or solid understanding) of Active Directory, Group Policy, DNS, Office 365, and SharePoint, • A keen interest in networking technologies, • Ability to build, configure, administer, and support Windows devices (laptops, desktops, etc.), • Clear verbal and written communication skills — able to explain technical issues to users of all skill levels, • A genuine passion for learning new technologies, demonstrated through certifications, personal projects, or self-study, • Strong team player who is also highly self-motivated, • Calm, professional approach when dealing with difficult or demanding situationsWhat We Offer, • Hybrid working arrangement (3 days a week office, 2 days remote), • Opportunity to work with a variety of clients across different industries, • A supportive, enterprising team environment that values performance, service, and continuous improvement Ready to apply? Please send your CV and a short covering note explaining why you're a great fit for this role.

This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. You will be required to work out of both Maidstone and Dartford sites, so the ability to get to both sites is essential. About Us Custodian Data Centres is an award-winning innovative Data Centre, Network and Cloud services provider based in Maidstone and Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house – you’ll be part of the team behind this. The Role We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone and Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the data centre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: • Providing support and remote hands for clients, • Running and testing cables for the network and infrastructure, • Diagnosing and resolving hardware issues, • Use of monitoring systems to identify potential issues, • Network and workstation troubleshooting Candidates with the experience or relevant job titles of IT Helpdesk Technician, Systems Engineer, Helpdesk Support, Junior Network Engineer, Data Centre Engineer, Data Centre Operations Specialist, Data centre Infrastructure Engineer, Data Centre Systems Engineer, Data Centre Technician, or Data Centre Network Engineer, will also be considered for this role. If you are a Data Analyst or similar, please DO NOT apply. Requirements The successful applicant will: • Have excellent communication skills, • Have a keen attention to detail and a strong customer service orientation, • Have good IT troubleshooting skills, • Have good analytical skills, • Have basic knowledge of Windows and Linux environments, • Have a basic understanding of computer networking, • Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: • Night Shift Allowance per night shift worked, • A challenging and rewarding environment, • The opportunity to learn new technologies, • Private health insurance after completion of probationary period, • Free secure onsite parking, • Encouraged personal development, • Up to 28 Days Paid Holiday (extra based on length of service), • Free Virtual Machine for staff members, • Top of the range Cisco Lab onsite, • Generous pension scheme, • Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc.), • Salary: £25,750 – £30,000 per annum

Healthcare Assistant (HCA) Arabic-Speaking Location: London, W1G Contract Type: Temporary/Flexible Salary: £17-£20ph PAYE/Umbrella welcome. Job Summary We are currently seeking a compassionate and professional Arabic-speaking Health Care Assistant HCA to join a leading healthcare provider. This role is ideal for someone who is passionate about patient care and able to provide high-quality support to international patients throughout their healthcare journey. Key Responsibilities • Provide face-to-face support to patients requiring ad-hoc assistance, including chasing reports, logs, and resolving general queries, • Orientate patients within the clinic, explaining procedures and processes clearly, • Offer language support to facilitate effective communication between patients and healthcare professionals, • Manage and resolve patient concerns or complaints, escalating where appropriate, • Assist patients and their families with local information and liaise with concierge services when required, • Work closely with International Patient Coordinators to communicate patient requests and additional treatment authorisations, • Act as a consistent point of contact for patients and their families, both in person and via telephone, • Conduct meet and greet for new patients, including registration for outpatient appointments and admissions, ensuring all contact details are accurate, • Carry out daily inpatient visits (ward rounds) to international patients, addressing queries and documenting interactions within medical records, • Requirements, • Fluent in Arabic and English (essential), • Previous experience in a healthcare, customer service, or patient-facing role, • Strong communication and interpersonal skills, • Ability to manage sensitive situations with professionalism and empathy, • Organised with strong attention to detail, • Ability to work effectively within a multidisciplinary team Why Apply? This is a fantastic opportunity to join a supportive and dynamic healthcare environment, where you will play a key role in enhancing the experience of international patients and their families. 📞 For more information, please contact Fel on 07442 038239

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.

Life Insurance Specialist / Protection Adviser Warm Leads Only | Hybrid | £60–70K+ OTE We’re currently supporting a leading UK mortgage & protection brokerage that is expanding its Protection team after significant investment and a major uplift in warm, pre-qualified leads. This is an exceptional opportunity for an experienced Life Insurance Protection Specialist who wants strong earning potential, genuine support, and a high-quality client base with no cold calling. If you’re looking for a role where you can focus purely on giving great advice, and be rewarded for it, this could be perfect for you. What’s on Offer • Pre-qualified leads only – all clients are existing mortgage customers, • Pre-booked appointments placed straight into your diary, • Dedicated administrative support for submissions and case management, • Quarterly Consumer Duty Bonus for delivering excellent customer outcomes, • Enhanced base salary for up to 9 months to help build your pipeline, • OTE £60–£70K+, with further uncapped earning potential, • Hybrid working, combining home-working with time in a Central London office About the Role As a Protection Adviser, you'll provide high-quality protection advice to a steady flow of warm clients. You’ll deliver outstanding customer outcomes, maintain strong relationships with referring mortgage advisers, and manage your caseload efficiently. The brokerage you’ll be joining is known for: • Award-winning customer service, • High staff engagement, • A well-structured, supportive advisory environment Key Responsibilities • Deliver tailored, compliant protection advice to clients, • Ensure all recommendations meet T&C, compliance and Consumer Duty standards, • Manage a clear, structured daily workflow, • Maintain exceptional service throughout the client journey, • Build strong relationships with internal partners and referring advisers Skills & Experience • 1-2+ years’ experience in a protection advice role, • Strong communication and relationship-building skills, • Able to work independently and manage a busy caseload, • Service-driven, professional, and organised, • Confident with digital systems and tools, • Excellent telephone manner and rapport-building ability Location Hybrid set up: enjoy the flexibility of home-working 1-2 days a week, alongside time in the Central London office. If you’re an experienced Protection Adviser looking for better leads, better support, and better earnings, we’d love to chat. Apply today with a copy of your CV or message us for a confidential conversation.

The Role: Sales and Events Executive The Restaurant: Based Across Support Office & Our Restaurants The Location: 16 Kirby Street, Farringdon, London The Contract: Full Time Position, 9am-5.30pm Monday to Friday Fixed Term Contract - 8 months Why work for us: Our industry leading benefits have you covered! • Industry leading pay: We value your expertise and dedication., • Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day., • Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary., • Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor., • Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!, • Nourish your body: We offer healthy and nutritious meals whilst on shift., • Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!, • Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge., • Get some rest: Your holiday allowance increases with length of service., • Make a difference: Give back to the community with an optional paid day each year for volunteering efforts. Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences. A bit about what you will be doing: We have a fantastic opportunity for an Events Executive to join our central Sales and Events team. As Events Executive you will contribute to the delivery of The Evolv Collection sales strategy, with responsibility for handling and managing private dining, group bookings events and exclusive hires. Key Responsibilities: • Maximise all revenue opportunities for The Evolv Collection restaurants for private dining, exclusive hires and group bookings, cross-selling and up-selling as appropriate, • Source, research and proactively contact new business prospects through the most appropriate channel, • Build long-term relationships with clients to secure repeat business, • Develop and maintain agent, corporate, DMC and event organiser database, • Solicit feedback from clients by following up each event to enhance customer experience, • General administration support, trace files, • Adjustments figures collation and inputting, • Attend and work on events at the restaurants and venues as required Key Requirements: • Proactive and enthusiastic, seeking opportunities to enhance the client experience, • Excellent verbal & written communication skills, • Inbound telephone call handling experience, • Knowledge of restaurant industry or event industry, • Rational problem solver, • Able to work under pressure, • Competent in the use of Microsoft Word and Excel At The Evolv Collection, we are proud of the people that work with us and see the diversity within our teams as part of our DNA. We are committed to creating an inclusive environment for all our team members and value the similarities and differences they bring. Our people are a core part of our business. We welcome and embrace all, regardless of age, ability, ethnicity, gender, race, religion or belief or sexual orientation.

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

Job Title: Corporate Receptionist\nLocation: City of London\nSalary: £32,500 + bonus + excellent benefits\n\nOverview\nReporting to the Senior Client & Hospitality Services Manager, this Corporate Receptionist role is a pivotal front-of-house position within a corporate environment. As the first point of contact for visitors and clients—both in person and over the phone—you will play a key role in creating a lasting first impression through exceptional customer service and professionalism.\n\nWorking as part of a professional team of four, you will support the smooth day-to-day running of the client floor, always ensuring a seamless and high-quality experience.\n\nKey Responsibilities\nIn this varied and hands-on role, responsibilities will include:\n\nMeeting and greeting visitors and clients in a professional and welcoming manner, offering refreshments where required\nDelivering excellent customer service when handling telephone enquiries and managing front-of-house interactions\nMaintaining a clean, organised, and professional environment across reception and client meeting areas\nManaging meeting room bookings using the Manhattan booking system, liaising with hosts to confirm meeting requirements in advance\nCoordinating client requests and ensuring all arrangements are delivered to a high standard\nAdhering to security procedures, including issuing, recording, and tracking visitor access passes\nHandling queries or complaints calmly and professionally, escalating where appropriate\nSetting up and supporting conference room technology, including laptops, screens, and projectors\nPreparing and maintaining refreshments across client and collaboration spaces\nAdjusting room layouts in line with client specifications\nBooking taxis and car services for clients\nProviding administrative support to the wider business support team and assisting with ad hoc tasks as required\nCollaborating with the Junior Facilities Manager on office-related projects and tasks\nWorking Hours\nThis role operates on a flexible shift pattern in line with business needs. Reception coverage is required between 07:30 and 20:30, with current shift patterns including:\n\n07:30 – 15:30\n08:30 – 16:30\n09:30 – 17:30\n11:00 – 19:00\nPlease note that shift patterns are subject to change depending on business requirements, so flexibility is essential.\n\nAbout You\n\nImmaculately presented with a polished, “tip-top” approach to service\nFlexible and adaptable, with a willingness to support across a variety of tasks and shift patterns\nStrong communication and interpersonal skills\nProactive, organised, and able to multitask in a fast-paced environment\nCalm and professional under pressure\nPrevious experience within a corporate, legal, or professional services environment is advantageous\nAdditional Information\n\nYou will be part of a professional and supportive team of four\nA uniform will be provided following successful completion of probation\nCompetitive salary, bonus scheme, and excellent benefits package\nPlease note, this job description is not exhaustive, and you will be expected to undertake any reasonable additional duties as required.\n\nWhat You Need to Do Now:\n\nIf this sounds like the role for you, don’t wait - apply today with your up-to-date CV!\n\nIf it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.\n\nDue to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.\n\nA little more about us:\n\nWe are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.\n\nAll vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.\n\nWe never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.\n\nWe take your privacy seriously. Please see our website for our full Data Privacy Notice.\n\nWhat You Need to Do Now:\n\nIf this sounds like the role for you, don’t wait - apply today with your up-to-date CV!\n\nIf it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.\n\nDue to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.\n\nA little more about us:\n\nWe are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.\n\nAll vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.\n\nWe never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.\n\nWe take your privacy seriously. Please see our website for our full Data Privacy Notice

Bold. Ambitious. Built for Top Performers\n\nAward-winning and highly accredited Microsoft partner \n\nIf you understand the MSP market, and you know the value you bring, this is where you prove it.\n\nThis is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don’t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments.\n\nYou will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly.\n\nThe Role at a Glance\n\nIT Sales Business Development Manager\n Holborn, Central London (Hybrid – 2-3 days onsite)\n Up to £60,000 - Circa £120,000+ OTE (uncapped)\n Full-time, permanent\n\nPedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure).\n Drawdown Awards – Best Managed IT Service Provider, 2025\n Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica\n\nYour Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months\n\nWho we are\n\nFor over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms.\n\nThe organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations.\n\nClients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality.\n\nEntering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth.\n\nAbout the Role\n\nThis is a strategic new business role within an established, high-performing sales team.\n\nYou will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical.\n\nThis is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12–24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence.\n\nThe solutions you represent sit at the core of your clients’ operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace.\n\nThis is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience.\n\nWhat You’ll Be Doing\n\n• Driving new business across the SME market, targeting regulated and professional services environments\n • Building and executing intelligent outreach strategies to generate and convert opportunities\n • Managing complex sales cycles with discipline, structure, and consistency\n • Engaging senior stakeholders and influencing high-value buying decisions\n • Maintaining a high-quality pipeline with accurate forecasting and clear progression\n • Positioning high-value managed services and solutions with confidence and authority\n\nWhat Makes This Role Different\n\n• A true premium MSP offering, where quality and service differentiate the business\n • Clients who expect a strategic partner, not a supplier\n • Uncapped earning potential aligned to high-value deal conversion\n • A culture that values performance, accountability, and commercial thinking\n • A business with clear growth ambition and the infrastructure to support it\n\nAbout You\n\nYou are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market.\n\nYou have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical.\n\nCommercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12–24 months, engaging confidently with senior stakeholders.\n\nYou translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level.\n\nWhat’s In It For You\n\n• Stability of a 30-year brand with the energy of a growth phase\n • A voice to lead change, transform and inspire\n • Competitive base salary + performance bonus\n • Leadership development programme and personal growth support\n • Microsoft accreditation incentives\n • 33 days’ annual leave (including bank holidays) + your birthday off\n • Private medical insurance, group income protection, and life insurance\n • Enhanced family-friendly policies\n • Pension scheme, company sick pay, and EAP\n • Paid travel for additional office attendance day\n\nMove your career forward with Doherty\n\nThis is a role for someone who wants to operate at a higher level.\n\nYou will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage.\n\nIf you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it.\n\nApply now to take your place in a business built for ambitious, high-performing MSP sales professionals.\n\nApplication notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Our client currently has two very exciting opportunities to join their collaborative, fast-paced, welcoming and supportive team based in Central London.\n\nThe role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.\n\nWe are looking to actively engage with candidates who:\n\n * Have a naturally warm, helpful and empathetic nature\n\n * Genuinely enjoy interacting with people and assisting them\n\n * Can deliver outstanding customer experience\n\n * Have strong and confident interpersonal, communication and PC skills\n\n * Can demonstrate resilience in the work place and find it second nature to work hard and be conscientious\n\n * Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)\n\n * Can remain calm in pressurised situations\n\n * Likes to keep busy, this is a role for someone with a strong work ethic\n\n * Thrives in contributing to an efficient work place – a genuine team player\n\n * Have a willingness to learn technical aspects to the role\n\n * Have the ability to work independently and take initiative\n\nSome of the responsibilities include:\n\n * Acting as the first point of contact by answering all incoming phone calls.\n\n * Provide high-quality customer service by handling daily inquiries and walk-ins.\n\n * Check and respond to emails and online inquiries promptly.\n\n * Manage appointments by scheduling, sending confirmations, and maintaining accurate records.\n\n * Handle scanning and emailing of documents.\n\n * Keeping accurate and up-to-date records in the system.\n\n * Place and track orders\n\n * Taking payments, raise invoices, and process refunds as needed.\n\n * Manage incoming and outgoing mail, ensuring timely distribution and processing.\n\n * Restocking rooms with consumable supplies, as needed.\n\n * Conduct regular stock checks\n\n * Assist in drafting and writing reports when necessary.\n\n * Provide reception cover, particularly over lunchtime\n\n(More detailed spec available):\n\nWorking Hours: 09:00-17:00 whilst on probation. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00. (Flexibility will be required to cover various locations and shifts to support the practice’s needs effectively).\n\nIn line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful

We are currently recruiting for a Home Delivery Driver & Installer for our client based in Hayes who will be responsible for delivering and assembling large household items in customers’ homes, ensuring a high standard of customer service.\n\nLocation: Hayes\n\nWorking Hours: 45 hours per week, Monday-Friday\n\nStart: 6:30am\n\nFinish: when route is completed (approx. 6-10 hours daily)\n\nSalary: £14.80 per hour\n\n£34,645 per annum once permanent\n\nOne night out per week required\n\nKey Responsibilities\n\n * Deliver and install house hold items in customers’ homes\n\n * Ensure safe, timely, and professional deliveries\n\n * Complete daily vehicle checks and report issues\n\n * Keep accurate delivery and admin records\n\n * Follow all company and health & safety procedures\n\n * Communicate with customers and internal teams\n\n * Adapt to route and schedule changes\n\n * Support the Transport team and meet performance targets\n\n * Carry out additional duties when required\n\nSkills & Experience\n\n * Previous delivery driving experience essential\n\n * Home delivery experience beneficial\n\n * Strong customer service and communication skills\n\n * Able to work alone and as part of a team\n\n * Flexible and adaptable under pressure\n\n * Full UK driving licence\n\nBenefits:\n\n * 25 days annual leave plus bank holidays\n\n * Long term career opportunities\n\nPlease note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview

Property Manager – AST Focus\n\n📍 Location: Westminster\n💼 Salary: £32,000 – £36,000\n🕒 Schedule: Monday to Friday | 1 WFH day per week (2 after probation)\n📆 Experience: 3+ years AST property management\n\nThe Role\n\nWe are seeking a proactive and experienced Property Manager to join our dynamic and customer-focused team in Westminster. This role is ideal for someone with a strong background in AST (Assured Shorthold Tenancy) management, who thrives in a fast-paced environment and takes pride in delivering excellent service to tenants and landlords alike.\n\nKey Responsibilities\n\n * Manage a portfolio of approximately 100 residential AST properties\n\n * Handle day-to-day repairs, maintenance, and landlord / tenant queries\n\n * Conduct routine property inspections\n\n * Manage deposit returns in line with tenancy agreements and legal guidelines\n\n * Issue Section 21 and Section 8 notices as necessary\n\n * Work closely with progressors to ensure all pre tenancy conditions and repairs are met\n\n * Covering colleagues when on annual leave\n\n * Deal with council tax queries related to vacant or managed properties\n\n * Payment of Ground Rent, Service charge & Utility Bills\n\n * Chasing rent arrears\n\nMust-Have Requirements\n\n * 3+ years of hands-on AST property management experience\n\n * Strong customer service background\n\n * Can do attitude and willingness to learn\n\n * Exceptional customer service / organisational and telephone manner\n\n * Able to deal with workload under pressure\n\nSalary & Benefits\n\n * £32,000 – £36,000 depending on experience\n\n * 1 WFH day per week (2 after successful probation)\n\n * Birthday off each year\n\n * Dress-down Fridays with a 5:00 PM finish\n\n * Free lunch of your choice on the last Friday of every month\n\n * Quarterly £500 bonus based on positive customer service reviews\n\n * Monthly £250 draw\n\n * 20 days annual leave + bank holidays\n\n * Additional day of leave for each year of service\n\nCareer Progression Path\n\n➡️ Senior Property Manager

Our client, a freight forwarder is looking for an Ocean Import Operator to join their office in South West London.\n\nJob entails\n\n * Dealing with quotes/bookings/queries on Cross trades business\n\n * Issuing Quotations following up quotations made for Containers, Break bulk (Commodity trades, Timber FOT rates) & RORO\n\n * Process bookings via telephone and email, from UK customers/Traders and Local Line POL agents. Confirming booking details back to the customer, informing them of special requirements or restrictions, ensuring Credit worthiness.\n\n * Entering Bill of Lading details and adding where needed manifests details into the company’s bespoke system.\n\n * Dealing with COD, Switch Bills, Indemnities for cargo release.\n\n * Telephone sales\n\n * General enquiries relating to quotes/bookings/scheduling.\n\n * Dealing with and resolving queries promptly\n\n * Credit control\n\nTransportation\n\n * Processing and adding all transport data for container deliveries.\n\n * Processing PIN and Badge releases in Destin8\n\nOther functions\n\n * General client liaison\n\n * Liaising with the Port and Port offices\n\n * General departmental clerical work.\n\n * Any other tasks that management may deem necessary to fulfil the Job role.\n\nGeneral expectation\n\n * Good verbal, written, communication and organisational skills.\n\n * Good time keeping.\n\n * Computer literate.\n\n * Presentable, Adaptable, Outgoing, with a vibrant, friendly personality,\n\n * Remain calm under pressure, able to maintain good Client and Staff liaison.\n\n * To be able to work towards and achieve targets as part of a team or individually.\n\n * Capable of Providing prompt customer service in accordance with company expectations

Yard Person with FLT\n\nAre you seeking a new opportunity? Join our client's team at Uxbridge and enjoy:\n\nCompetitive Pay: Earn £13.60 per hour, overtime rates of £20.40 paid after 42.5 hours per week. Rates are PAYE, 28 days holiday per year which increase with length of service. \n\nShifts: Monday - Friday 7.00am - 4.30pm with some overtime required. \n\nPerks: Free on-site parking, provided PPE, comprehensive training.\n\nCareer Development: Access to Manpower 'MyPath' for online courses.\n\nResponsibilities:\n\nDelivering exceptional customer service.\nEnsuring safe and professional operations in line with client standards.\nGeneral yard and maintenance duties including the heavy lifting of gas cylinders\nAssisting customers with loading/unloading of cylinders\nAssisting loading/unloading our drivers. \nOperating the Fork Lift - counterbalance\nSome general admin duties will be required - full training is given Requirements:\n\nValid FLT counterbalance licence - refreshed in the last 3 years\nValid Cat B driving licence \nOutstanding customer service\nComputer literate\nSuccessful candidates require a DBS checkDetails:\n\nIf you are interested please telephone Manpower on (phone number removed) between 0830 and 1730 Monday - Friday or click apply

Hearings Support Officer\n\nSalary: £27,835 - £30,929 pa\n\nLocation: London – Hybrid\n\nContract: Fixed-term contract for 12 months\n\nHours: Full-time\n\nWe have an exciting opportunity for a Hearings Support Officer to join our Hearings team and provide an efficient customer service to internal and external visitors attending hearings. The Hearings Support Officer deals with front-line face-to-face, telephone and email enquiries, providing a professional and welcoming service at all times.\n\nThe Dental Professionals Hearings Service (the Hearings Service) conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists.\n\nThe Hearings Service is administratively separated from the GDC.\n\nHearings are formal adjudication proceedings. Decisions made at hearings can have serious consequences for the dental professionals and can be difficult and stressful for all those involved. Cases often include patients, witnesses and legal representatives.\n\nAbout the role:\n\n- To provide general on-the-day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met.\n- Meet unrepresented registrants and witnesses, including vulnerable witnesses, at the hearing to explain the hearing process and answer any initial questions they have and provide continued/additional support throughout their attendance.\n- Provide a welcoming and professional face of the organisation by being the first point of contact to external parties and members of the public attending hearings.\n- Resolve face-to-face, telephone and email enquiries effectively and efficiently in a professional manner and to escalate where necessary.\n- Provide support with the operation of digital audio, video and voice conferencing equipment and iPad equipment, for both physical and remote hearings. Troubleshooting any issues and escalating where necessary.\n- Ensure only authorised persons enter the premises for hearings by checking and issuing visitor passes and informing staff when visitors arrive.\n- Assist in generating documentation prior to and following hearings and manage confidential and sensitive information in line with GDPR regulations.\n\nAbout you: \n\nThe successful candidate will have: \n\n- Proven experience of working within a busy customer-focused environment and able to deliver excellent customer service in a similar environment.\n- Well-developed interpersonal skills with the ability to engage confidently, collaboratively and effectively with a range of customers and stakeholders internally and externally, demonstrating empathy, tact and discretion in discussing cases.\n- Proven ability to work on own initiative and as part of a wider team, developing effective relationships with the Hearings team and at all levels of the organisation.\n- Excellent written communication, with experience of generating documentation with accuracy and attention to detail.\n- Excellent knowledge of MS Office, including PowerPoint, Word, Excel, Outlook and MS Teams.\n- The ability to remain calm and professional in potentially high-pressure or emotionally charged situations.\n- Strong organisational skills, with proven experience and knowledge of prioritising multiple conflicting demands expeditiously.\n\nBenefits:\n\nThe GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish.\n\nTo support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.\n\nSome of our benefits include:\n\n- 27 days’ holiday pro-rata (plus statutory) - rising to 30 days after 2 years’ service.\n- Flexitime scheme.\n- Employer pension contributions up to 10%.\n- Buy/Sell annual leave.\n- Enhanced Maternity, Paternity and Adoption leave from 1 year’s service.\n- Life assurance, income protection plan and enhanced sick leave policy.\n- Staff discounts, including eye care contributions and discounted gym membership.\n\nHow to apply:\n\nFor further details and to apply, please click the apply button. \n\nAs part of your supporting statement, please provide examples of your work experience that align with the role and person specification below, using the STAR format: \n\n- Proven experience of working within a busy customer-focused environment and able to deliver excellent customer service in a similar environment.\n- Well-developed interpersonal skills dealing with a range of customers and stakeholders internally and externally, demonstrating empathy, tact and discretion and remaining calm in potentially high-pressure or emotionally charged situations.\n- Prioritisation and organisational skills.\n\nClosing date: 23:59 on 26 April 2026.\n\nPlease note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.\n\nThe GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds

Indonesian Speaking Market Researcher\n\nTemporary Market Research Project (2-3 Weeks)\n\nStart: Week commencing 13 April\n\nHours: Monday-Friday, between 02:00-09:00 (approx. 4‑hour shifts)\n\nTraining: Provided (sessions available this week and early next week)\n\nLocation: London (onsite)\n\nAbout the Role\n\nWe are recruiting Indonesian speaking Market Researchers to support an upcoming international insights project with a leading global research agency.\n\nThis is a telephone-based market research role, you will be conducting structured interviews with business professionals, following a clear script, and accurately capturing their responses. Full training and guidance are provided.\n\nWhat You'll Be Doing\n\nConducting professional telephone interviews in Indonesian\nFollowing a structured script to gather accurate insights\nRecording responses clearly and efficiently\nRepresenting the client with professionalism at all times \n\nWhat We're Looking For\n\nFluent Indonesian speaker with good English communication\nConfident phone manner and ability to follow structured questions\nPrevious market research or customer service experience is a bonus, but not essential

A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to £41k per annum.\n\nIn this varied role you will regularly monitor and manage rent and service charge accounts for current and\nformer tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. \n\nOur client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of:\n\n* Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears.\n* Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts\n* Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.\n* Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies.\n* Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements.\n* Attending liaison meetings with Local Authorities and other external agencies as required\n* Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly.\n* Being responsible for the collection of rental income and other housing related debts.\n* Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge.\n* Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact.\n* Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments.\n* Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity.\n* Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required.\n* Preparing all paperwork for the service of notices, possession proceedings and evictions.\n* Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases.\n* Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis.\n\nThis role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential.\n\nPrevious public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.\n\nOnly applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in April 2026. Only applicants who feel they meet the above criteria need apply

Inspire. Empower. Transform.\nAre you an experienced travel industry professional with a passion for coaching business owners to success?\nDo you want to use your expertise to shape the next generation of travel entrepreneurs?\nIf so, this is your opportunity to make a real difference while joining the UK’s leading travel franchise.\nWe’re not just a travel business — we’re a movement. Since disrupting the industry in 2011, we’ve been crowned Home Working Agency of the Year five years in a row, and named Best Lifestyle Franchise in the World at the Global Franchise Awards.\nOur mission? Empower everyday people to build thriving, independent travel businesses. Now we’re looking for an experienced Business Development Manager to support and coach our growing network of franchisees.\nThe Role at a Glance:\nBusiness Development Manager\nUK Remote / Occasional Visits to our Bournemouth HQ\n£35,000 (This is not a commission based role)\nPlus: Pension, life insurance, discounted travel, opportunity to visit some fantastic locations and much more\nValues: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey\nProduct / Service: Award-Winning travel home-working company\nGrowth: Over 400% in the last 5 years. Breaking sales records every month\nYour Skills: Sales, Travel, Team Leadership, Coaching, Sales Training / Coaching, BDM, Business Growth, Social Media Marketing.\nWho We Are:\nA multi-award-winning fast-growing travel company that has helped 100’s of first-time travel homeworkers start their very own travel businesses. We’re expanding rapidly and looking to grow the very best team ahead of the next peak period in travel.\nReasons to join us:\n• Home Working Agency of The Year’ 5 years in a row\n• Top-rated travel franchise in the UK\n• Top 10 franchise in the UK, beating household names\n• Top 5% franchise in the UK\n• We offer the widest choice of holidays in the UK\n• Fully independent with over £2 billion per year of buying power\n• We are expecting the next 2-3 years in travel to be the biggest ever in terms of growth\n• Featured continually in the trade press, national press\nHow you’ll deploy your travel expertise:\nThis isn’t a traditional sales or BDM role-you won’t be selling travel directly. Instead, you’ll use your broad travel industry experience and deep coaching skills to mentor, guide, and grow a portfolio of 60-80 independent Travel Consultants (TCs).\nYou’ll act as a trusted advisor-helping them develop not just as agents, but as confident small business owners with the mindset, skills, and strategy to succeed long-term.\nThe Value you’ll bring:\n• Coach and mentor Travel Consultants on running and growing their own travel businesses\n• Deliver tailored 1:1 coaching, group training sessions, and strategic guidance\n• Drive business growth through improved conversion rates, booking values, and repeat business\n• Support TCs with sales performance, lead generation, marketing, and customer retention\n• Use data and insights to identify trends, challenges, and opportunities across your TC network\n• Create tailored action plans to support individual performance and development\n• Build strong relationships to increase engagement, confidence, and retention\n• Act as the first point of contact for day-to-day queries, challenges, and development needs\n• Support TCs in using NJT systems effectively to improve efficiency\n• Deliver virtual workshops, webinars, and learning sessions\n• Collaborate with marketing to enhance tools, resources, and lead generation strategies\n• Provide insight and feedback to leadership to support continuous improvement\nThis is a fully remote role, based from home.\nYou will have the flexibility to manage your own diary, whilst ensuring attendance at regular meetings, one-to-ones, and team sessions.\nAs our Travel Consultants may need support outside standard office hours, you should be comfortable delivering webinars or coaching sessions during evenings or weekends as part of your working week.\nAbout You:\nWe’re looking for someone who’s walked the walk — someone with both extensive travel industry experience and a strong track record in coaching or mentoring business owners.\nYou’ll need:\n• Demonstrable experience in sales, coaching, or business development within the travel industry\n• Proven track record of coaching or mentoring individuals to achieve business and sales success\n• Strong and broad knowledge of the travel industry, including products, systems, and customer expectations\n• Experience supporting or engaging remote teams and building trust\n• Confidence using data, CRM systems, and digital tools to track performance\n• Strong working knowledge of social media and how to use it to generate leads and grow a business\n• Excellent communication and interpersonal skills\n• Strong organisational skills and the ability to manage competing priorities\nBonus if you have:\n• Experience as a Travel Agency Branch Manager\n• A professional coaching qualification\n• Experience running or supporting a successful business or franchise\n• Understanding of digital marketing strategies and social media advertising\nThe Rewards for You:\nWe live and breathe our values in everything we do.\nWorking with us, you can enjoy an industry-leading package which includes:\n• Private medical\n• In-service life insurance\n• Dental\n• Gym access\n• Range of discounts and perks from leading brands\n• Monthly rewards\n• Discounted travel\n• Excellent holiday entitlement\n• £500 annual personal Learning & Development budget\nThis isn’t just a job. It’s a chance to be part of something bigger. A business that’s breaking records and changing lives.\nIf you're ready to inspire, coach and grow with us, we’d love to hear from you.\nYour Background / Previous Roles May Include:\nTravel Agency Branch Manager, Travel Business Development Manager, Travel Sales Training, Travel New Business Development, Travel & Tourism Sales, Sales Enablement, Sales Facilitation, Travel Sales Coaching, Travel Sales Manager, Sales Performance\nApplication notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Admin Support \n\nHourly rate: £16.77 per hour PAYE\nLocation: London SE1\nJob Type: Full-time temp till December 2026We are seeking a Support Officer to join a dynamic team within the FRA Delivery Team. This role is crucial for enhancing customer liaison and satisfaction, continuous improvement, and effective delivery of services. The Support Officer will play a key role in supporting various programmes and ensuring effective communication with residents throughout the service delivery process.\n\nDay-to-day of the role:\n\nProvide back-office support to the Surveying & Voids Team.\nSupport the delivery of various programmes and ensure effective resident liaison.\nDevelop and maintain relationships with internal and external stakeholders to support our customers.\nAdvise and support customers in resolving their queries and issues, ensuring proactive resolutions are identified.\nUpdate and maintain systems/records to ensure information/data is kept up to date and accurate.\nFollow health and safety policies and procedures to ensure safety in the workplace.\nProvide support to various teams within the service, dealing with routine enquiries in a professional manner.\nManage enquiries and requests for service via telephone, computer, and other communication means.\nSupport teams with preparing project programmes using Microsoft Project and Excel to track projects from inception to the end of the Defects Liability period.\nEnsure continuous communication with customers, keeping them updated on progress and managing their expectations.\nSet up and maintain databases, spreadsheets, and systems as required.\nArrange meetings and training seminars, prepare meeting rooms, and organise required equipment.Required Skills & Qualifications:\n\nAbility to work independently, exercising good initiative and judgement.\nExcellent written and verbal communication skills.\nProven time management and prioritisation skills.\nExperience in delivering excellent customer care and valuing diversity.\nProven attention to detail and ability to work on a variety of tasks simultaneously.\nAbility to work under pressure and meet deadlines and targets.\nDemonstrable experience in administrative roles, including keyboard, telephone, IT, and working with databases.\nExperience in raising, monitoring, and recording work orders through a relevant housing/repair management system.\nExperience in coordinating and following up on work programmes.\nExperience in investigating and reporting on numerous sources of data.\nExperience in dealing with a wide range of people including clients, staff, contractors, and external agencies.\nSome experience with high-profile legal cases.\nExperience in diary management and appointment scheduling.To apply for the Support Officer position, please submit your CV detailing your relevant experience

Sales Negotiator\nSalary: £20,000-£25,000 DOE + Commission\n\nDo you want to work with a growing organisation that provides in house training from a vibrant and tight nit team? This role is perfect for an individual with the motivation to be a part of a family within a professional yet fun company with the ability to earn a lot of commission!\n\nThe Role:\n\n * Making outbound B2B calls\n\n * Account manage existing and new customers\n\n * Reactivating old leads\n\n * Negotiating prices with customers\n\n * Handling queries from customers\n\n * Identify new business opportunities from existing contracts\n\n * Developing sales area by proactively targeting marketing sectors\n\n * Develop and maintain knowledge of company products and services\n\nThe Candidate;\n\n * Proven success within a sales environment\n\n * Previous experience of achieving set sales targets and KPI’s\n\n * Excellent customer service and communication skills via telephone, e-mail and face to face\n\nIf you have a passion for sales and are looking for the next step in your career, APPLY NOW!!\n\nDue to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.\n\nNouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

A leading UK fitted furniture company is seeking sales professionals to join its team\n\nThe Role\n\n * \n\n Attend company-booked, in-home appointments (no cold calling)\n\n * \n\n Carry out site surveys and customer consultations\n\n * \n\n Design and sell bespoke fitted furniture solutions\n\n * \n\n Use CAD-based software to create room designs\n\n * \n\n Deliver excellent customer service\n\nFull training is provided; previous sales or customer-facing experience is beneficial.\n\nWhat’s on Offer\n\n * \n\n High volume of inbound, company-booked appointments\n\n * \n\n Excellent earning potential (£50,000–£100,000 OTE)\n\n * \n\n Weekly paid commission\n\n * \n\n Flexible full-time working\n\n * \n\n Full sample kit provided\n\nRequirements\n\n * \n\n Strong communication skills and a positive attitude\n\n * \n\n Valid UK driving licence and own reliable vehicle (business insured)\n\n * \n\n Own telephone and laptop\n\n * \n\n Flexibility to work evenings and weekends\n\n * \n\n Comfortable working self-employed, commission-only\n\nWork Location: In person

Customer Service Advisor - Temp to Perm (REMOTE)\n\nDue to expansion within this company, we are seeking a Customer Service Advisor to join our team.\n\nRole Overview\n\nTemp to Perm after 12 weeks completed\n\nREMOTE working role Monday to Friday 40 hours per week 9am to 5pm\n\nHourly rate £20.00 per hour. Paid weekly PAYE via HRGO\n\nOffice is in Covent Garden - Every two weeks you will attend general debrief meetings on site with the team at this location.\n\nALL relevant software/Kit is supplied by the company as standard - Laptop, Headsets, Phones etc.\n\nCustomer Service Advisor\n\nThis is a fully remote role ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experience from home.\n\nManage inbound and outbound customer enquires via telephone, email and online channels (webchat)\nResolve customer queries and complaints promptly and professionally\nProvide accurate information about products and services\nUpdate and maintain customer records on internal systems\nMin 1 - 2 years Previous experience in a customer service or contact centre role. (Telecoms/Utilites)\nStrong problem-solving skills and attention to detail.\nAble to remain calm under pressure and handle challenging situations when they happen.\nExperience in handling high call volumes and emails.\nBackground preferred Telecoms, Utilities, Customer Services.\nMultichannel support experience (phone, email, web chat)\nEnsure compliance with data protection and confidentiality policies.\nMaintain a high standard of customer satisfaction at all times

Thai-Speaking Market Researcher\n\nTemporary Market Research Project (2-3 Weeks)\n\nStart: Week commencing 13 April\n\nHours: Monday-Friday, between 02:00-09:00 (approx. 4‑hour shifts)\n\nTraining: Provided (sessions available this week and early next week)\n\nLocation: London (onsite)\n\nAbout the Role\n\nWe are recruiting Thai-speaking Market Researchers to support an upcoming international insights project with a leading global research agency.\n\nThis is a telephone-based market research role, you will be conducting structured interviews with business professionals, following a clear script, and accurately capturing their responses. Full training and guidance are provided.\n\nWhat You'll Be Doing\n\nConducting professional telephone interviews in Thai\nFollowing a structured script to gather accurate insights\nRecording responses clearly and efficiently\nRepresenting the client with professionalism at all times \n\nWhat We're Looking For\n\nFluent Thai speaker with good English communication\nConfident phone manner and ability to follow structured questions\nPrevious market research or customer service experience is a bonus, but not essential

Job Title: ICT Technician\n\nPurpose of Job\n\nTo control and implement deliverables against all allocated Customer Specific Service Level/KPI Agreements. To make a direct contribution to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives and improvement processes\n\nThe DCS Shift Technician is responsible for liaising with the DCS Shift Leader to ensure delivery of the requests is within the timescales expected\n\nKey Responsibilities\n\n * Adhere to the rules and regulations as documented in the standards concerning Buildings and Communications rooms.\n\n * Make sure all work completed is carried out to the standard expected by the client.\n\n * Ensure that the shift leader or the DCS Infrastructure Manager is made aware of any issues within their team that may affect the ability to deliver the service against the agreed Service Level Agreements.\n\n * Escalate any issues or concerns relating to the Data Halls or work on site to the Shift Leader or DCS Infrastructure Manager in a timely fashion.\n\n * Ensure that your Shift Leader/Shift Manager and DCS Infrastructure Manager are made aware of any absence or lateness as per company procedure.\n\n * Make sure all health and safety requirements are met and that any concerns or incidents are escalated to the DCS Shift Leader, document any accidents that occur.\n\n * Ensure that emails and job queues are checked on a regular basis and actioned where necessary and completed within timeframes.\n\n * Ensure your toolbox talks are completed on a monthly basis\n\n * Ensure TCM’s and e-permits are in place and have relevant approval prior to carrying out the associated task, notify Shift Leader if any discrepancies arise.\n\n * Keep the workshop area and all relevant storerooms clean and tidy and ensure that the relevant stock spreadsheets are up to date.\n\n * Ensure that you’re DCS Shift Leader or space planning team are advised of any hardware discrepancies you find within the data racks.\n\n * Assist the DCS Shift Leader by surveying all Service Now requests upon receipt and ensure that sufficient infrastructure/cable management and cab specification installed are correct, notify the DCS Shift Leader should any issues be found.\n\n * Assist with monitoring site specific workflows such as Service Now and ITA\n\n * Ensure that the DCS Shift Leader and/or requesters are informed of installation delays etc.\n\n * Monitor all site-specific tools associated to the Campus.\n\n * Monitor site specific tools/programs such as e-permit/TCM/SCADA/BMS/VESDA/Fireworks.\n\n * Hawki and Netcool are currently the core tools for monitoring the electrical and environmental aspects of the data halls from an DCS perspective, you must ensure that all alarms are dealt with ASAP and that any problematic issues are escalated accordingly.\n\n * Ensure that the telephone hotline is monitored at all times whilst on site and answered in a professional manner and check for any voicemails that have been left.\n\n * Make sure that all plant and comms rooms are kept in a clean and tidy condition to the standard expected by the client.\n\n * The EDCLN SharePoint site should be viewed on a regular basis for all current documentation.\n\n * Carry out racking/stacking, patching, break fix tasks, decommissioning, infrastructure installations, cabinet modifications and hardware tasks as per relevant procedure documents.\n\n * Notify your DCS Infrastructure Manager or if absent his/her counterpart at Heathrow/Croydon DC for of any stock requirements or your line manager\n\n * To perform any other duties within your skill set as delegated by your Line Manager\n\n * Ensure awareness and compliance to the contractual KPI’s/SLA’s is undertaken

Travel Consultant (m/f/d) – German-speaking Customer Service (Dining, Entertainment, Lifestyle, Travel) London, England, United Kingdom Description To strengthen our client's team in London, we are looking for a professional, motivated and dedicated Travel Consultant (100% - m/f/d) in the field of Luxury Lifestyle Management, to start immediately or by agreement. The global market leader in lifestyle and travel services. Since 1998, their personalised, first-class and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, they work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world’s major financial hubs. Your responsibilities: • Advising our customers – premium cardholders – by telephone and email in German and English, • Handling customer enquiries, from preparing quotes to invoicing individual trips, • Making bookings with airlines, hotels and travel agencies, • Preparing bespoke quotes and travel documents, as well as drawing up itineraries, • Passionately advising on and arranging travel experiences, • Actively selling special promotions and exclusive offers Your profile: • Excellent command of professional German and English, both written and spoken (C2 according to the Common European Framework of Reference), • Additional language skills in French or Italian would be an advantage, • A university degree or equivalent qualification, ideally in the tourism sector, • Several years’ professional experience in the travel industry, with a tour operator or travel agency, • Knowledge of GDS (preferably Amadeus) and very good knowledge of destinations, • A passion for travel and the luxury lifestyle, including gastronomy, events and culture, • Service-oriented, flexible and able to work under pressure, • Positive attitude and alignment with the company's values, • Strong communication skills, • Willingness to work full-time with a minimum workload of 80%, • Flexibility: willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every third weekend off Benefits What’s in it for you: Their employees are at the heart of the company, and they place great importance on recognition and rewards – both through regular appraisals and their annual Extra Mile Awards, where they celebrate those who have gone the extra mile. They actively promote the professional development of our employees and support them on their career journey. Rewards designed around you: • They offer an attractive remuneration package commensurate with your experience, supplemented by a performance-related bonus., • In addition to competitive remuneration, they offer an attractive paid holiday package, including one paid day per year for voluntary work, • Paid sabbaticals – One (1) month’s paid sabbatical after every 5 years of service, without affecting your annual leave, • They offer attractive and flexible working arrangements: employees living within commuting distance work in a hybrid model, whilst remote working is an option for colleagues outside the commuting radius., • Extra Rewards – An attractive Loyalty Rewards programme with bonuses and gifts as a thank you for your loyalty, • Remote Work Holidays for a limited period – Work from anywhere in the world, • Employee discounts – Access to exclusive travel and lifestyle offers, • Be part of a global, dynamic and inclusive team with diversity at its heart, • Genuine career opportunities in a growing, international company Who They Are: A global luxury concierge service, and their travel division offers a unique opportunity to become part of a dynamic team. Their clients and employees are at the heart of everything they do. They assist high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients in organising their leisure and luxury travel. The goal is simple: they aim to become the world’s most trusted service provider. They deliver their service through a combination of their unique, technology-driven platform and the expertise of their highly qualified Lifestyle Managers. The company is growing rapidly and has ambitious plans to continue innovating and enhancing the lives of their members. As a certified B Corp, our client is part of a global community of companies committed to making a positive impact on society and the environment. Their commitment to diversity: They promote diverse ways of thinking, cultures and experiences. Diversity is a central part of their corporate philosophy, and they are committed to creating an inclusive working environment. All aspects of their working practices – from recruitment to promotion – are based on performance, competence, commitment and business requirements.

Job Role: Style Advisor Reporting to: Store Manager Location: ME+EM Marylebone, London Contract type: Full Time, 37.5 Hours Per Week About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About The role: ME+EM are looking for full time Style Advisors to join our retail team in our Marylebone Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns. About you: • Experience working in a fast paced, high volume environment, • Have a genuine passion for fashion and providing outstanding customer service Your Responsibilities: • Provide the best experience through speed and accuracy., • Ensure you represent the brand at all times by following the company dress code., • Continually improve product knowledge and research products online., • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online., • Promoting ‘one business’ mindset., • Be confident in building organic and long-lasting relationships with customers., • Carryout personal styling sessions with confidence., • Confident with styling, outfit building and recommendations., • Escalate customer complaints to the management team., • Awareness of opening and closing duties and support when necessary., • Be confident with till functions., • Process transactions, refunds and telephone orders confidentially., • Understanding the importance of data collection and ensuring GDPR is adhered to., • High level of telephone etiquette., • Maintaining store visual merchandising standards., • Replenishing stock and keeping the shop floor clean and tidy., • Assist with deliveries and stock recalls., • Being responsible for own H&S and ensuring H&S processes are followed in store. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday, • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Corporate Receptionist Hotel Receptionists please apply !! London £35k to £42k salary (dep exp) London Global Law Firm Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus, Gym membership, Season ticket loan, Private Dental, Life Insurance, Private Health and more. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Reception Duties: • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • General administration (photocopy, fax, scanning), • Booking Travel and Accommodation Requirements: • Previous FOH/Reception or Cabin Crew experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player, • Knowledge of MS Office Search "Receptionist Needed" for more information on our jobs CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls. • We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!

Position Title: Events Delegate Executive Market Group: Northstar Travel Media Reports To: Hosted Buyer Operations Manager Works with: NTG UK Editorial & Sales teams, Marketing & Client Services Office Location: London / Home CONTEXT Northstar Travel Group (NTG) is a leading B2B information and marketing solutions company serving all segments of the travel & meetings industry including leisure/retail, corporate/business travel, business and sports meetings, incentives, and travel technology. The company’s portfolio includes media brands, digital media, face-to-face exhibitions conferences and forums, online subscription information services, business intelligence, SaaS e-commerce software, and content marketing solutions. PURPOSE OF ROLE You will be part of the UK hosted buyer team delivering the exhibition hosted buyer programmes. Day to day your primary purpose is to work with the Head of Hosted Buyer Operations to run the operational delivery of hosted buyer / delegate programmes across all events. KEY RESPONSIBILITIES Hosted programme coordination – customer service • Work closely with the Hosted Buyer Operations Manager to implement and ensure the smooth running of event hosted attendee programmes for all brands- The Meetings show, TEAMS, Business Travel News., • Regular communication with hosted buyers on the telephone and via e-mail., • Ownership and full management of the hosted buyer inboxes. Delegating issues and queries to the rest of the team and checking to ensure these have been followed up., • Manage the logistical requirements for hosted buyer travel. Provide the external travel providers with regular updates of travel required. Day-to-day liaison with external travel providers to answer any queries they may have regarding the travel to be booked. Speak to hosted buyers who query the travel that has been offered to them. Check that external providers are on track with bookings and highlight any errors back to the providers or concerns to line manager., • Manage the logistical requirements for the hosted buyer transfers. Provide regular updates of transfers required to be booked. Thorough checking of the returned bookings to ensure all booked correctly and most cost effectively. Providing hosted buyers with all their individual transfer arrangements including coach transfers., • Advanced knowledge of Excel and Word to be able to communicate with all the hosted buyers to send out details of all relevant arrangements, including hotel accommodation, transfers, appointments booked and to be booked etc., via mail merge., • Day-to-day management of a fixed-term contractor who will be assisting with the hosted buyer programme from April to June. Ensuring they are fully briefed on the programmes, answering all hosted buyer queries correctly and in a timely manner and supporting the team where necessary., • Ownership and management of hosted buyer’s diary systems as directed. Update all the information to ensure that it accurately reflects the programme for the year. Work with the diary provider to ensure that all information on exhibitors and the conference programme is pulled through correctly and liaise with internal teams to ensure this., • Daily management of the diary system to ensure that the hosted buyers can use it effectively and to fulfill their minimum appointment requirement. Telesales and Telemarketing • Create and run reports for the Telesales team to enable the team to chase appointments, providing stats and information that will assist them in completing this task. Data Management, acquisition, and retention • Receive and input information into the computerized databases., • Create and run reports for internal departments with hosted buyer information, appointment statistics and general stats., • Collating all cancellations and charges and working with Head of Hosted Buyer Operations to raise payment links and cancellation invoices to send to the hosted buyers. OTHER RESPONSIBILITIES • Working with the commercial, editorial, and marketing teams to ensure the successful delivery of events, • Determining and keeping an accurate record of the event spend. Assisting the Head of Hosted Buyer Operations with forecasting costs, • Taking responsibility for handling issues and troubleshooting any problems, both from the office and on-site, • Conducting pre-and post-event evaluations with team members, reporting on the outcomes, • Mentor and train temporary hosted buyer coordinator, • Assisting the events team on other events where required, i.e. Awards Dinner, one day conferences BEHAVIORS AND SKILLS • Experience in the operational delivery of hosted buyer/delegate programmes, • Experience/exposure in the operational delivery of events and/or exhibitions, • Fluent English communication, both verbal and written, • Attention to detail in all areas, • Computer Literacy – with advanced knowledge of Microsoft Office, • Ability to work under pressure for long periods of time, • Ability to manage multi-projects simultaneously, • Ability to work as part of a team, • Service awareness – Good telephone manner and customer service skills Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Fieldwork Manager in London - Leading Mystery Shopping Brand Monday-Friday, full time, London based office (hybrid with one working day at home) £30,780 plus up to £4k bonus (OTE £34k+) and benefits Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Fieldwork Manager to join a dynamic, fast-paced, and rewarding team, where mystery shopping meets mastery. As a Fieldwork Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job, t’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun. About this role: • Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines, • Brief, coach and support Mystery Shoppers to ensure top-tier delivery, • Drive performance metrics like shopper engagement, report quality, and on-time submission, • Recruit Mystery Shoppers in underserved regions using creative sourcing methods, • Lead and contribute to training, coaching and knowledge-sharing within the team, • Handle client queries and challenges with professionalism, speed and insight, • Plan and execute motivational sprints to meet high-volume scheduling targets, • Support operational efficiency and process improvements, • Collaborate closely with leadership on new projects and key client initiatives, • Occasionally perform or validate mystery shops to maintain operational continuity About you: • Exceptionally organised with great time management skills!, • A strategic thinker who can forecast and solve problems proactively, • Resilient under pressure and thrives in a target-driven environment, • A strong communicator, • Creative, especially with social media campaigns and engagement strategies, • Digitally capable no coding needed, just happy working with online tools daily, • Tenacious and adaptable with a “let’s get it done” attitude, • Experience in fieldwork coordination, customer insights, or scheduling logistics What You’ll Get • A chance to shape and grow a region you can truly “own”, • Daily variety, challenges, and the opportunity to build meaningful relationships, • A sociable, supportive team who work hard, celebrate wins, and enjoy the ride, • Perks including regular social events, bonus structure, enhanced annual leave for service, myzone belt + regular fitness classes/ exercise activities, • Opportunities for personal and professional development in a growing business Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment group, and can be contacted simply by applying for the role below. Becky and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry