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Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: • A competitive salary., • Training opportunities set out with a clear training structure., • Progressive working environment with access to voice your opinions to decision makers., • 25 days holiday plus bank holidays., • Your birthday off., • Flexi health plan cover and access to a range of Health Benefits., • IT Purchasing Scheme., • Company Pension., • An active Social Committee who plans monthly competitions and events. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, their in-house teams tailor their services to suit every client’s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our client’s 2nd Line IT Service Desk Engineer: • To provide excellent customer care and support through efficient and organised ticket management., • Providing first response fixes to customers via the phone, live chat or email., • Providing resolution to incidents, requests, and appropriately escalating all others., • Ticket triage – assessing ticket priorities and escalating when required., • Liaising with third parties and customers with regards to incident resolution and requests., • Handling customer requests and escalate according to company procedures., • Manage work queues and prioritise events, ensuring compliance with SLAs., • Experience with how an ITIL service desk runs., • Active Directory configuration and administration., • An understanding of Group Policy., • General networking skills., • An understanding of DNS., • Good understanding of Office 365., • Good understanding of Microsoft Azure., • Excellent communication skills., • Organisational skills., • Results driven with a proven track record., • Team player., • Self-motivated and proactive., • Ability to be resilient and to work under pressure.

We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required. You will be required to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal / external parties are kept informed of any issues that need escalating. Offering excellent and prompt customer service and representing the company in a professional and courteous manner. You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis. • Ensuring customer's support issues are logged and recorded with a sufficient amount of detail, • Ability to resolve support issues within a pressurised environment, • Taking ownership of support calls until a satisfactory resolution is reached, • Escalation of complex issues to 2nd and 3rd line support, • Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's, • Install, upgrade, support and troubleshoot in house EPoS Application, • Install, upgrade, support and troubleshoot in house back office application, • Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime, • Troubleshooting network connectivity in a LAN/WAN environment, • Install, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displays, • Troubleshoot communication between back office application and EPoS application, • A minimum of 1-2 years’ experience in an IT support role is desirable, • A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment, • Sound understanding of EPoS operations as well as business related processes and procedures, • Understanding of Server/Client setups, • Understanding of TCP/IP Networking principles for troubleshooting purpose, • Experience in using VNC and other remote access tools, • Excellent technical knowledge of PCs and desktop hardware, • Experience of Microsoft SQL Server, • Experience of all Windows Operating Systems, • Experience of Microsoft Services and Web Services, • Knowledge of routers and switches, as well as firewalls, • TCP/IP Experience Fareham, Hampshire 37.5 Hours per week - Mon to Fri Out of Hours Calls to be covered on a Rota system once competent BUPA & Pension after successful probationary period. Opportunity to progress to helpdesk team leader

Sales Professionals/Self-employed Sales/Design Consultants OTE £50,000 - £100,000 p.a. Southampton/Portsmouth (Next Courses March & April 2026) Sharps Fitted Furniture, the UK’s No1 Fitted Furniture Company are looking for self-employed sales professionals to join its busy sales team across the SO & PO postcode areas working within customer homes, designing and selling the bedrooms and Home Collections of their dreams. Design skills including CAD are advantageous however not essential as full training is provided but previous customer facing sales experience/communication skills would be beneficial. We offer: • Strong brand awareness with high levels of sales generated through customer recommendations., • Excellent earning opportunity and flexible full time working., • High number of in-bound company booked appointments – no cold calling., • Weekly paid commissions with realistic opportunity to convert 1 in 3 appointments., • Good communication skills & a positive attitude, • A strong desire to succeed., • Ideally previous sales experience although not essential., • A focus on exceptional customer service

Recruiter / Trainee Recruitment Consultant For high performers who want more than average - This is not a role for people looking to coast. WR is looking for ambitious, competitive individuals who want a career where performance dictates progression, earnings, and opportunity. If you're driven by targets, motivated by results, and want to be in an environment where effort and ambition are recognised and rewarded, this is your entry point. Over the last 19 years, we've built a reputation for developing raw potential into serious recruitment talent. Our best consultants didn't start as experts - they started with hunger, resilience, and the expectation that success would be earned. The Role This is a full 360 recruitment role with real responsibility from day one: Managing the entire recruitment lifecycle Working live roles with existing clients to hit the ground running Interviewing and qualifying candidates via telephone Proactively marketing candidates to employers Writing job adverts and screening applications Building and owning your own client portfolio Working to clear sales targets in a fast-paced, performance-led environmentWho Thrives Here You're highly motivated and competitive by nature You back yourself to succeed and take accountability for results You learn quickly, take feedback well, and apply it immediately You have experience in B2B or B2C sales, or high-volume customer service You'...

Senior Systems Engineer - Maritime & Navigation Systems Full-time | Permanent | £60,000-£80,000 DOE Hybrid flexibility with onsite requirements About the Opportunity An industry-leading organisation specialising in advanced maritime navigation and mission systems is seeking an experienced Systems Engineer to join their UK engineering team. This company supports a wide range of vessels and platforms across defence and commercial markets, delivering cutting-edge navigation, surveillance, and bridge system technologies globally. You'll join a collaborative engineering environment where innovation, problem-solving, and professional development are at the heart of what they do. You must have the unrestricted Right to Work in the UK. Sponsorship is not available for this role. The Role As a Systems Engineer, you will be responsible for the technical design, integration, configuration and testing of complex navigation and maritime systems used on naval platforms and surveillance networks. This is a hands-on technical role requiring strong communication skills and the ability to work independently while supporting wider project teams. Key Responsibilities • Produce high-quality technical documentation including requirements, design specifications, SoW, V&V documents, and interface descriptions, • Build, configure and test complete systems, • Maintain expert knowledge of existing products and provide guidance to service engineers on commissioning, diagnostics, maintenance, and repair, • Interpret and flow down system-level requirements, ensuring alignment with CONOPS and architectural constraints, • Produce technical proposals in response to customer requirements, • Carry out installation, commissioning, and setting-to-work activities when required, • Support project managers and make informed technical decisions within contract scope, • Conduct fault diagnosis and system trials on customer sites or naval platforms (UK and overseas), • Provide telephone and email technical support to customers and service partners, • Strong systems engineering experience within marine electronics, navigation systems, radar, electronic charts, navigation aids, or steering control systems, • Hands-on experience building, configuring, and fault-finding PC-based systems and networks, • Configuration and testing of network infrastructure (switching, routing, encryption, VLANs, VMs, security), • Knowledge of cyber standards relevant to naval environments (e.g. JSP440/604/490, NCSC guidance, NIST, ISO 27001), • Understanding of naval systems integration standards, • Membership of a recognised engineering body (IET, INCOSE), • Strong problem-solving and analytical mindset, • Excellent communication and teamwork skills, • Must have the Right to Work in the UK (no sponsorship available), • Able to obtain SC security clearance, • Competitive salary £60,000-£80,000, dependent on experience, • Company pension scheme, • 25 days annual leave + public/bank holidays, • Private medical insurance, • Life insurance, • On-site parking, • Flexitime and the option for a nine-day fortnight (average 37.5 hours/week), • Professional development and training opportunities, • Cycle to Work scheme & tech salary sacrifice options, • Electric vehicle salary sacrifice scheme, • Holiday trading (5 days) Please submit your CV (and optional cover letter) in response to this advert. Successful applicants will be required to undergo SC security clearance. JBRP1_UKTJ

A leading staffing agency in the UK is looking for a Customer Service Advisor to be the first point of contact for customers, providing 1st line IT support. The successful candidate will respond to customer requests via telephone, email, and web chat, resolving issues while maintaining high service

Want a better, more flexible, way of working with a high earning potential - then you are in the right place! We are looking for sales professionals to join our busy sales team to work with our customers to design their dream Fitted Bedroom, Home Office or Living Space. Previous direct selling experience would be advantageous. Full CAD & product training is provided to the highest standard allowing you a flying start into the business. What we can offer you: • Excellent earning opportunity and flexible full time working, • High number of in-bound company booked appointments – no cold calling, • Weekly paid commissions with a realistic opportunity to earn £50,000 to £100,000 p.a., • Full sample kit provided What we want from you: • Good communication skills and a positive attitude, • A strong desire to succeed, • Ideally previous sales experience although not essential, • A focus on exceptional customer service, • Your own transport, telephone and laptop If you have the drive and skills to join our fabulous team, please apply and we will be in touch. Interviews will be arranged locally with the Regional Sales Manager

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today

Senior Systems Engineer - Maritime & Navigation Systems Full-time | Permanent | £60,000-£80,000 DOE Hybrid flexibility with onsite requirements About the Opportunity An industry-leading organisation specialising in advanced maritime navigation and mission systems is seeking an experienced Systems Engineer to join their UK engineering team. This company supports a wide range of vessels and platforms across defence and commercial markets, delivering cutting‑edge navigation, surveillance, and bridge system technologies globally. You'll join a collaborative engineering environment where innovation, problem‑solving, and professional development are at the heart of what they do. You must have the unrestricted Right to Work in the UK. Sponsorship is not available for this role. The Role As a Systems Engineer, you will be responsible for the technical design, integration, configuration and testing of complex navigation and maritime systems used on naval platforms and surveillance networks. This is a hands‑on technical role requiring strong communication skills and the ability to work independently while supporting wider project teams. Key Responsibilities Produce high‑quality technical documentation including requirements, design specifications, SoW, V&V documents, and interface descriptions Build, configure and test complete systems Maintain expert knowledge of existing products and provide guidance to service engineers on commissioning, diagnostics, maintenance, and repair Interpret and flow down system‑level requirements, ensuring alignment with CONOPS and architectural constraints Produce technical proposals in response to customer requirements Carry out installation, commissioning, and setting‑to‑work activities when required Support project managers and make informed technical decisions within contract scope Conduct fault diagnosis and system trials on customer sites or naval platforms (UK and overseas) Provide telephone and email technical support to customers and service partners Deliver operator and maintenance training as required Experience Required Strong systems engineering experience within marine electronics, navigation systems, radar, electronic charts, navigation aids, or steering control systems Hands-on experience building, configuring, and fault‑finding PC‑based systems and networks Competent user of DOORS, SVN, MS Office, Visio, JIRA Desirable Skills Configuration and testing of network infrastructure (switching, routing, encryption, VLANs, VMs, security) Knowledge of cyber standards relevant to naval environments (e.g. JSP440/604/490, NCSC guidance, NIST, ISO 27001) Understanding of naval systems integration standards Membership of a recognised engineering body (IET, INCOSE) Strong problem‑solving and analytical mindset Excellent communication and teamwork skills Passion for continuous learning and new technologies Personal Requirements Must have the Right to Work in the UK (no sponsorship available) Able to obtain SC security clearance Strong initiative, accountability, and technical judgement Education HNC, Degree or equivalent in Electrical & Electronic Engineering or similar technical discipline Benefits Competitive salary £60,000-£80,000, dependent on experience Company pension scheme 25 days annual leave + public/bank holidays Private medical insurance Life insurance On‑site parking Flexitime and the option for a nine‑day fortnight (average 37.5 hours/week) Professional development and training opportunities Cycle to Work scheme & tech salary sacrifice options Electric vehicle salary sacrifice scheme Holiday trading (5 days) Supportive, inclusive, and collaborative work environment How to Apply Please submit your CV (and optional cover letter) in response to this advert. Successful applicants will be required to undergo SC security clearance

COMPANY PROFILE A client of mine is a leading independent provider of specialist transport solutions and IT relocation services. For over 40 years, their proactive, client-focused approach has established them as a trusted partner known for reliability, professionalism and technical expertise. They support a wide range of organisations from large corporates to small and medium businesses delivering everything from straightforward installations to complex multi‑asset relocation projects. SCOPE OF ROLE • Reporting to the Operations Director within a busy Traffic Operations department. * Working closely with the Operations team to ensure smooth day‑to‑day office functions. * Key tasks include managing several accounts, handling calls and emails, word processing, creating spreadsheets and general administrative duties. * Strong grammar, attention to detail and excellent IT skills are essential. * Training and development opportunities provided for the right candidate. Responsibilities include: * Customer service for key accounts. * Responding to emails, calls and quote requests. * Producing POD paperwork. * Data entry and maintaining the CMS. * Arranging site visits and checking RAMS reports for accuracy. * Logging completed jobs for invoicing and requesting POs where required. * Maintaining driver hours and vehicle service records. * Updating company records and files. * Ad hoc administrative duties. THE CANDIDATE Personal Specification: * Excellent English and grammar. * Strong organisational skills and ability to meet deadlines. * Professional email and telephone manner. * Confident using MS Outlook, Excel and Word. * Financial / accounting experience desirable. * Willingness to handle varied tasks in a small business environment. * Able to work independently, take direction and manage time effectively. * Keen to work in a busy office environment as part of a team. * CRM experience preferable but not essential (full training provided). * High attention to detail and methodical working style. * Strong team player with good communication across office, drivers and warehouse staff. * Flexible, adaptable and able to handle last‑minute changes. * Proactive, motivated and calm under pressure. * Able to maintain strict confidentiality. SUMMARY This is a great opportunity to join a small but dynamic team in a fast‑paced environment. For candidates who are eager to learn and grow, there is strong potential for progression within the company. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Operations Administrator – Overview We are working with a Renewable Energy company based in Havant who are seeking a Operations Administrator to join their team. They specialise in the installation of Heat Pumps, Solar PV Systems and Boilers into domestic properties throughout Hampshire. Your role as the first point of contact for their customers, which will include taking inbound and making outbound calls or emails for every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with new care plans customers, booking both install and service and repair work for our field-based engineers. Providing customer support where possible and passing to our technical team any issues that you cannot answer directly. Key Responsibilities: Answers all customer service-related issues or queries via telephone or email. Manage technical queries and bookings. Ensure the CRM is always updated accurately with full notes or updates recorded. Effective diary management Advise customers on care options available for the relevant heating system in their property. Ordering materials for mobile operatives, including boilers, parts, and consumables. Action administrative tasks to support mobile operatives. Ensure the information you provide customers is clear, accurate and they are kept appropriately informed throughout their journey. Collate information and set up subscription based direct debit payment. Raise and communicate relevant paperwork electronically or by mail following on-site works The hours of work at 8-5pm Monday to Friday with a 30 minute lunch break. Operations Administrator – Salary & Remuneration Salary £29,000 25 days + Bank Holidays Sick Pay Training and Progression Opportunities Pension

A leading UK fitted furniture company is seeking sales professionals to join its team The Role Attend company-booked, in-home appointments (no cold calling) Carry out site surveys and customer consultations Design and sell bespoke fitted furniture solutions Use CAD-based software to create room designs Deliver excellent customer service Full training is provided; previous sales or customer-facing experience is beneficial. What’s on Offer High volume of inbound, company-booked appointments Excellent earning potential (£50,000–£100,000 OTE) Weekly paid commission Flexible full-time working Full sample kit provided Requirements Strong communication skills and a positive attitude Valid UK driving licence and own reliable vehicle (business insured) Own telephone and laptop Flexibility to work evenings and weekends Comfortable working self-employed, commission-only Work Location: In person