Trabajos telephone customer service en RichmondCrear alertas

TITLE OF POSITION: Senior Sales Executive REPORTS TO: Sales Manager NUMBER OF DIRECT REPORTS: None OFFICE LOCATION: Richmond, London CONTRACT TYPE: Permanent ROLE OVERVIEW We are seeking a dynamic and enthusiastic sales professional to drive hospitality and travel package sales to some of the world’s most prestigious sporting events. This role is about sourcing and nurturing relationships with global sports fans and corporate clients, working diligently to develop connections and partnerships that endorse our service offering and enhance our market presence. The ideal candidate will demonstrate strong capabilities in relationship development, be target-driven, and a desire to be part of a collaborative team with the goal of connecting sports fans to experiences of a lifetime! MAIN ACCOUNTABILITIES · Exceed Sales Goals: Devise and implement innovative strategies to surpass sales objectives for travel and hospitality packages, ensuring our clients have unforgettable experiences at the world’s leading sporting events. · Product Expertise: Ensure thorough understanding of all product offerings, effectively positioning them in the marketplace and supporting the team to do the same. · Cultivate Business Opportunities: Actively engage with both new and loyal clients through telephone, email and face-to-face meetings, deepening relationships and securing sales to expand our travel and hospitality offerings. · Market Intelligence: Support the Sales Manager to stay informed of market trends, competitor activity, and industry opportunities to contribute to strategic business development initiatives. · Enhance Customer Interaction: Initiate and manage all inbound enquiries with a proactive approach, seizing opportunities to offer upgrades to elevate the overall customer experience. · Strengthen Relationships: Foster robust and effective partnerships with sports enthusiasts, clients, prospects, rightsholders and colleagues to build a strong, supportive community. · Employ Consultative Selling: Refine your sales techniques to engage customers more effectively, enhancing their journey from initial enquiry to final sale. · Manage the Sales Pipeline: Maintain meticulous records of the sales process, from initial contact to closing, ensuring all interactions are logged accurately in our CRM system for effective follow-up and reporting. · Reporting and Analysis: Provide accurate and timely sales reports to the team including updates on pipeline, activity, and forecasts, using sales analytics to suggest adjustment to tactics, ensuring data-driven decision-making for effective sales outcomes. · Address Customer Enquiries: Efficiently manage project inboxes and respond promptly to client queries, maintaining exceptional levels of customer service to ensure every interaction is positive and productive. KEY SKILLS · Performance-Driven: Demonstrates a robust capacity to work towards and achieve performance targets, showcasing a proactive approach to sales and client relationship management. · Effective Communication: Master of crafting well-constructed, consultative emails, engaging in meaningful face-to-face discussions and having clear and purposeful telephone conversations. · Resilience and Adaptability: Maintains a resilient mindset in challenging situations, adapting strategies to meet business needs and client expectations effectively. · Brand and Product Ambassadorship: Acts as a positive ambassador for the brand, enthusiastically promoting our products with a commitment to excellence in all interactions. DESIREABLE COMPETNCIES · Team Collaboration: Enthusiastic about contributing to and working within a team setting, fostering a collaborative environment that encourages shared success. · Time Management and Planning: Exceptional ability to manage time efficiently and prioritise tasks effectively, ensuring timely completion of responsibilities and adherence to deadlines. · Networking and Influence: Highly skilled in building networks and influencing others, utilising strong interpersonal skills to forge and sustain lasting relationships with clients and stakeholders. · Learning and Data Accuracy: Demonstrates a keen ability to quickly learn new systems and maintain accurate data, ensuring reliability and integrity in customer management and reporting. · Sport Enthusiasm: While not essential, a passion for sport can enhance connection with clients and understanding of the sports hospitality market, contributing positively to client interactions and service delivery WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, and Melbourne, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to leave sports fans knowing they have just been part of an experience of a lifetime At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. Through joining STH, you will be part of an inclusive and driven culture, that focuses on collective success and empowerment; we thrive of making the memorable, unforgettable for thousands of global sporting fans. We champion the ethos of the sports teams we represent and ensure our culture is one that is opportunity driven, both for the customers we serve – and the people who make them possible! WHAT WE STAND FOR STH Group identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. · Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver. · Spirit of Progress: We strive to be trailblazers; we seek continuous improvement and innovation in everything that we do. · Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners, and the communities in which we operate.

Import Clerk - Freight Forwarder (Air Freight, Sea Freight or Road Freight) Exciting and progressive Freight Forwarder looking to add an Import Clerk to their team, exciting and team work orientated working environment promoting development and progression! Package • Basic Salary 35k - 40k (dependent on experience), • Bonus paid 2x annually, • 37.5 hours per week, • Monday to Friday 0900-1730hrs, • Paid overtime, • 25 days holiday plus bank holidays, • Personalised training and development program, • Work perks, discounts, • Gym Membership, • Private Healthcare, • Life Insurance, • Death in Service Insurance, • Private Pension Scheme Job Description • Arranging import shipments from worldwide origins., • Arranging collections with selected transport companies., • Liaising with clients and other branches,sales departments, hauliers, etc., • Providing excellent customer service to import customers., • Handling order traces, checking documentation, commercial invoices, processing pre-alerts from overseas offices., • Completion of import customs entries, • Experience at communicating with shipping lines, airlines and transport companies. Candidate Specification • Minimum 1 year experience in a similar function in the freight forwarding industry., • Team player together with ability to work on own initiative., • Tactfully handle customer queries / excellent telephone manner., • Stay calm and focused under pressure., • Any experience with Air Freight, Sea / Ocean Freight or Road Freight Get in touch today if you are looking for the next step in your career, please note my client is only considering candidates who are currently working for a Freight Forwarder. If you have any questions please feel free to call me on 0208 004 5535 | 073 0008 0008. Saif Ali Senior Recruitment Consultant - London Heathrow

Position for a call centre agent to deal with inbound enquiries and convert them to customers. Telephone/call centre customer service experience OR general sales experience. Manage enquiries and inbound sales calls, providing excellent service.

Main Duties & Responsibilities: To efficiently manage and support a team of engineers of all disciplines on a day to day basis across numerous mobile sites in the London area, ensuring consistent operational delivery through smart working and the efficient execution of their day to day tasks. To liaise with the Helpdesk and Contract Management Teams to provide excellent service delivery to our customers. Reporting to a Contract or Account Manager. • Previous Supervisory experience essential in managing engineers and specialists., • Experience with using CAFM systems., • Experience with raising W/O’s and some budgetary control desirable., • Experience with training and supervising engineers., • Raising quotations and submitting to the customers, • Good IT skills – Intermediate level, excel, word, power point., • Excellent communication skills as this will be a client facing role., • Previous experience of compiling monthly reports for submission to the customer, • Good understanding of Health & Safety in the workplace, • Good understanding of M&E and Fabric Building Services, • Excellent skills required in keeping site log books fully up to date, • Good knowledge of budget control., • Dealing with a wide range of M&E emergencies, • City & Guilds Technical qualifications – A relevant trade or demonstrable experience in one or more of the following areas:, • Combustion / Electrical / HVAC / Mechanical / Building Services / Plumbing / Mechanical, • IOSH/NEBOSH qualification, • Authorised Person – Electrical / Mechanical / Confined Spaces / Working @ Height / LOTO., • Electrical / Multi Skilled desirable., • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information about ABM’s benefits, visit our ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. For more information, visit. #J-18808-Ljbffr

Pear Recruitment – Property Services Manager – Fulham Salary - £50,000 Working Hours – Monday–Friday 9am-5pm Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. Responsible to the Heads of Property for providing management of property services. For ensuring the delivery of an excellent customer-focused property management service to ex-Service personnel and their dependents and maintaining high levels of satisfaction. Ensuring that all the housing schemes are maintained at the high standard that the residents expect, all health and safety at all the housing schemes is effectively managed and delivered in line with the clients Health & Safety Management system. To manage day-to-day property services expenditure in line with the budget. To ensure close working with the other teams. Ensure staff provide an effective, high-quality, customer-focused service to the residents, including: • Day-to-Day Repairs, • Planned and Cyclical Maintenance, • Voids Management, • The Management and Maintenance of communal areas, • Defects Management and Facilitating effective resident involvement, • Ensure high levels of property compliance and legislation which is fully auditable., • Disrepair Management, • Complaints management Monitor the operation of Health & Safety systems, especially in relation to: • Repairs and Planned Maintenance activities, • Fire and Water Supply Safety, • Gas and Electrical Safety, • Lifts and lifting equipment., • Asbestos management, • Estate Management functions, • Accident and Incident Reporting If you are interested in this Property Services Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Due to the number of applications we receive, we are unfortunately unable to respond to each applicant individually. If you do not hear from us within 7 days, you may assume you have not been selected at this time - but please do apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Company Name: Logic 360 Ltd Job Opportunity: Customer Call Agent Location: Heathrow Airport Employment Type: On-going Working Shift Patterns: Varied days between Monday – Sunday Working Hours: 40 – 45 hours per week (06:00 – 15:30, 08:00 – 17:30, 10:30 – 20:00 & 13:30 – 23:00) Salary: £12.80ph (Weekly pay) Job Description: We are currently seeking highly motivated, enthusiastic and customer focused individuals to come and join our team. The successful candidate will be responsible for delivering a first-class service to customers when collecting and/or delivering rental vehicles. You will be responsible for the delivery and collection of rental vehicles directly from customers’ homes, places of work or other chosen destinations. Key Responsibilities: Dealing with inbound & outbound bookings Handling customer queries via telephone & email Booking vehicle collections and returns Updating and monitoring of the companies booking systems, databases etc General admin duties Requirements: Strong customer service skills Computer literate and competent using a variety of systems Good level of verbal and written communication skills Have the ability to work independently and as a team Able to work on any of the shift times above Skills: Excellent communication skills (Verbal and written) Interpersonal skills Admin and computer skills Able to adapt to fast paced and challenging situations How to Apply: If you feel that you could thrive in a fast paced environment as a Customer Call Agent and would like to take the next step in your career, we want to hear from you! Please send your CV to or apply through our website at

Retentions Advisor We are currently recruiting for a Retention Advisor to join a growing and customer-focused organisation within a fast-paced service environment. This is a fantastic opportunity for someone passionate about customer experience and relationship management to play a key role in retaining and supporting an established customer base. As a Retention Advisor, you will act as a primary point of contact for customers with contract-related queries, delivering an exceptional service experience at every interaction. You’ll work closely with the Customer Service Manager to enhance customer satisfaction, strengthen loyalty, and protect ongoing revenue through proactive support and engagement. Key Responsibilities • Deliver a high-quality, engaging customer service experience across all touchpoints, • Manage inbound and outbound customer calls, handling queries with professionalism and efficiency, • Take ownership of contract-related requests including renewals, upgrades, add-ons, and service changes, • Identify opportunities to retain customers and support upselling where appropriate, • Manage and resolve customer queries via ticketing systems in a timely manner, • Maintain strong product and service knowledge to support customers effectively, • Coordinate customer requirements to ensure a smooth and seamless service journey, • Build strong relationships with internal teams to deliver the best outcomes for customers, • Support onboarding and training of new team members where required Requirements: • Minimum of 3 years’ experience in a customer-facing role, ideally within a B2C environment, • Experience handling inbound calls in a sales or sales support setting, • Strong communication skills with a confident and professional telephone manner, • Highly organised with the ability to manage multiple tasks while maintaining attention to detail, • Passionate about delivering outstanding customer service and achieving KPIs, • Resilient and able to perform well in a busy, high-volume environment This is an exciting opportunity that offers a competitive salary of £27,000 - £29,000 and hybrid working of 3 days in the office 2 days at home. This is a varied and engaging role where you can make a real impact on customer experience. To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Duty Careline Officer London Borough of Hammersmith & Fulham Location: Hammersmith, London Contract: Initial 3-month contract Hours: 36 hours per week (including out-of-hours shifts) Pay Rates Standard Hours (Office Hours): £27.48 per hour (Umbrella) (£21.52 per hour (PAYE exclusive)) Out of Hours (4:00pm – 9:00am): £32.37 per hour (Umbrella) (£25.29 per hour (PAYE exclusive))Shift PatternsWeekdays: Days: 9:00am – 4:00pm Evenings: 3:45pm – 10:15pm Nights: 10:00pm – 9:15amWeekends (2 shifts only): Days: 9:00am – 9:15pm Nights: 9:00pm – 9:15am About the Role We are seeking a dedicated and responsive Duty Careline Officer to join the Careline service in Hammersmith. This vital role supports a 24/7 emergency call handling and response service, ensuring the safety and wellbeing of vulnerable residents. You will be responsible for operating the Careline and Emergency Control Room during core hours, while also contributing to out-of-hours coverage, including emergency visits. A full UK manual driving licence is essential for this role. Key Responsibilities Respond to all incoming telephone and alarm calls, assessing urgency and coordinating appropriate responses Provide emergency visiting support to service users, offering practical and emotional assistance Liaise with emergency services, care agencies, next of kin, and other stakeholders Maintain accurate and detailed records of all calls and actions taken Install telecare alarms and related equipment Coordinate responses to housing and repair issues for sheltered housing residents Handle out-of-hours (OOH) cases including homelessness support and welfare checks Investigate “no reply” alerts from care services and ensure appropriate follow-up Contact keyholders and manage emergency access situations General Duties Comply with all Council policies, procedures, and standards Uphold health & safety responsibilities at all times Participate in training, supervision, and performance reviews Maintain strict confidentiality and adhere to data protection regulations Build effective working relationships across teams and partner agencies Support emergency planning and business continuity arrangements Essential Requirements Full UK manual driving licence Strong communication and decision-making skills Ability to remain calm under pressure and respond to emergencies effectively Experience working in a customer-focused or emergency response environment (desirable) Competent IT skills for record-keeping and communication systems Willingness to undergo an Enhanced DBS check Why Join? This is an excellent opportunity to play a crucial role in supporting vulnerable residents within a dynamic and essential frontline service. You will gain valuable experience in emergency response, social care coordination, and public service delivery. Apply now to make a meaningful difference in your community

Our client is a highly successful business, seeking a Procurement and Compliance Executive. The successful applicant will act as the central link between sales, purchasing, and logistics, assisting with order processing, inventory monitoring, and supplier communication. Key duties will include forecasting, reporting, telephone liaison with clients and data analysis. Other duties will include, raising purchase orders (POs), maintaining ERP systems, managing customer queries, and ensuring timely deliveries to meet high-level customer service. Key Requirements • IT Skills: Strong proficiency in Microsoft Excel and ERP systems * Organization: High attention to detail with the ability to manage competing purchasing and sales deadlines. * Communication: Excellent verbal and written skills for dealing with suppliers and customers. * Experience: Previous experience in a combined sales and purchasing role, or a strong administrative background in logistics/finance. Monday - Friday, full time office hours, OFFICE BASED. £30 - 35.000P.A. Molesey

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We offer annual pay reviews and incremental pay increases 22 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job We’re looking for an enthusiastic and driven individual to join our Sales team. As a Sales Consultant at Lampton Leisure, you will engage with potential customers, promote memberships, and hit sales targets in a fun and dynamic environment. If you have a talent for sales, we want to meet you! You don’t need any prior qualifications or experience to apply, great communication skills, an enthusiasm for health and fitness, a proactive and customer-focused attitude, along with an ability to dive in and make every customer feel valued, is what will make you a great team member for Lampton Leisure! Key Responsibilities Make outbound telephone calls with the aim to retain customers. Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and in person. To achieve and exceed customer retention targets and KPIs Ensure all customer sales and bookings are managed correctly, assisting customers in their choices. Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach. Meetings with team managers to help improve customer service and retention for the site, working together to develop changes. Respond to customer queries on all platforms including social media, website and customer feedback. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Job Purpose To support the efficient processing of returned hire items, ensuring all props are checked, recorded, and returned to stock accurately. The role also involves identifying and reporting any damages or losses in line with company procedures. Key Responsibilities • Receive and check in returned props, ensuring all items are accounted for, • Accurately record returns using internal systems, • Identify, report, and document any damaged or missing items, • Photograph returned items where required, particularly in cases of damage, • Liaise with customers regarding any discrepancies or queries related to returns, • Communicate with internal departments, including sales and production teams, to resolve issues, • Assist in organising and preparing items for return to stock, • Support the Loss and Damage Manager with administrative and operational tasks Essential Skills & Requirements • GCSEs (or equivalent) in English and Maths, • Good written and verbal communication skills, • Basic computer literacy, • Strong organisational skills and attention to detail, • Confident and professional telephone manner, • Ability to work independently and manage workload effectively, • Ability to work under pressure and meet deadlines Desirable Skills • Previous experience in a warehouse, retail, or returns-based role, • Customer service experience, • A proactive approach with a willingness to improve processes, • Basic understanding of social media or stock systems

Customer Service Advisor - I am looking for an experienced Customer Service Advisor to work for my bespoke client based in Earlsfield. This role required excellent customer service skills and confident telephone manner as you will be dealing with a high volume of inbound telephone queries. You will play a crucial role in managing daily operations, ensuring optimal scheduling, and maintaining high customer satisfaction. Responsibilities as a Customer Service Advisor: • Serve as the primary point of contact for customer inquiries via phone and email, ensuring responsive and high-quality service., • Own and resolve customers queries offering a solution on each call feeling empowered to leave every customer happy., • Utilise our Central Electronic Booking system to manage and optimize engineers’ diaries and installation schedules., • Accurately enter and manage data within our works scheduling and accounts systems, contributing to efficient process flows., • Collaborate with various departments to ensure timely ordering and availability of necessary items for the engineering team., • Proactively identify and report any operational issues, suggesting improvements to enhance departmental efficiencies and customer service delivery. This is a 12 month contract position with the potential to go permanent if the role is the right fit. This is a Monday to Friday opportunity rotating between early and late shifts. Early Shift: 8:30am - 5pm Late Shift: 9am - 5:30pm Annual Salary: £25-30k DOE Hybrid opportunity 3 days in office 2 days wfh after training has been completed which can take 4-8 weeks. Requirements as a Customer Service Advisor: • Excellent Communication Skills, • Previous Experience within a similar role ideally a Call Centre, • Have worked with systems such as Zendesk (preferred not essential) and FSM (preferred not essential) To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: £20.96 per hour (PAYE) £27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Prepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel. Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects, such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services. Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints, including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities, customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Freightserve recruitment are looking for a Freight Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area. The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service. The role will be dealing with all Export and Import shipments from start to finish within Airfreight, Roadfreight, Seafreight and Courier. Duties:- • Coordinating worldwide multimodal exports and imports (Air, Road, Sea and Courier), • Managing bookings, collections, transport, and liaising with overseas agents/customers, • Preparing and processing shipping documentation, • Submitting import & export customs entries, • Building strong relationships with customers, suppliers, and partners to deliver excellent service, • Providing quotations, pricing jobs, and raising invoices accurately, • Handling multiple shipments simultaneously and communicating effectively at all times Experience Needed:- • Imports or exports (or both) within the freight forwarding industry, • Excellent customer service skills with a professional telephone manner, • Highly organised, detail-oriented, and able to work to strict deadlines, • Ability to thrive in a fast-paced, time-critical environment Benefits:- • Annual and Performance bonuses, • Additional payments (on call once trained), • Career progression opportunities within a growing business Hours are Monday to Friday 9am - 5.30pm, once fully trained there will be an on call rota 1 in 5 / 6 weekends (from home) paid as overtime and also have the Monday off As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We offer annual pay reviews and incremental pay increases’ 22 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Member Manager at Lampton Leisure, you will be responsible for leading the sales and customer service departments, ensuring the department drives new sales, retains existing customers and provides outstanding customer service to all new and existing customers. Key Responsibilities Be accountable for individual and team sales for an assigned centre and achieving a team and individual sales target on a monthly basis. Lead and inspire the sales and customer relations teams with new customers, supporting the right choice of membership for each individual customer and servicing the needs of existing customers, looking at ways to improve retention and ensure they are getting the full use of their member benefits Drive all revenue streams within the centre, including casual, swim school and gym memberships etc. Support the General Manager in the creation, implementation and review of the centre’s marketing and sales plan/ tactics in line with the corporate marketing and sales strategy Manage day to day site marketing activity and marketing budget, ensuring the effective and accessible distribution, display, and presentation of all promotional material within the centre and the surrounding areas. Ensure the marketing strategy and implementation is cascading down to all in the team. Support the preparation of annual service plans, financial plans and statistics Prepare reports and key performance indicators for customer service areas, including sales performance and monthly client monitoring Line management of a small team of sales consultants and customer relation advisors. Responsibilities for recruitment, induction, probation review, delivering training, appraisal, development, and performance management of staff, including one-to-ones Maintain activity levels in all areas of telephone contacts on a daily basis, including reactive and proactive calling, follow-up calls, enquiry handling, 7 Day and 30 day calls and calls to previous members Experience and Qualifications Required Proven experience as a Sales Manager, ideally with experience in the leisure industry. Demonstrate a successful track record of managing and enhancing customer relationships and revenue, improving customer feedback, member retentions and motivating a team to achieve the business KPI’s every month. Experience in achieving performance targets and leading, motivating and supporting teams to achieve success Good planning and organisational skills with experience in working to deadlines to achieve positive results and achieve performance targets Customer-oriented mindset and experience managing customers’ needs Excellent sales and negotiation skills Experience working at pop-up stands / shops and traffic stopping customers Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford. Location: Brentford, West London Job Type: Permanent | Full Time Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits Shift Pattern: Monday- Friday (phone number removed) , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks) This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment. The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement. Key Responsibilities Manage inbound and outbound sales calls, delivering professional and engaging customer interactions Respond to customer enquiries via telephone and email, ensuring timely and accurate responses Build strong, long-lasting relationships with both new and existing customers Maintain excellent product and service knowledge to confidently explain features, benefits, and value Tailor quotations based on customer requirements and identify opportunities to upsell additional services Process customer deposits and ensure all customer requirements are accurately recorded Maintain accurate and detailed records within the CRM system Schedule follow-up calls to support sales conversion and customer satisfaction Support reporting activities and contribute to team performance tracking Escalate complaints appropriately in line with company procedures Follow all Health & Safety and company compliance requirements Carry out additional duties as required to support the wider teamWe are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment. Essential: Minimum 2 years’ experience working in a Call Centre or Contact Centre environment Excellent verbal and written communication skills Strong interpersonal skills and ability to build rapport with customers Experience using Microsoft Office applications Strong organisational skills with the ability to prioritise multiple tasks effectively Ability to work under pressure and meet targets or deadlines Positive attitude and ability to work collaboratively within a teamDesirable: Previous complaint handling experience Experience working with CRM systems Proven ability to achieve or exceed sales targetsPertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career

Admin Officer Contract: September 2026 Salary: £15.59 per hour Location: South London 5 days' work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a potential 5 -month duration with a possible extension offering a 5 day work setting and a London location. (Wandsworth) Job Title: Administrative Officer Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration * Preparing papers and files for court, tribunals, hearings and meetings. * Producing court/tribunal documents. * General photocopying and filing. * Creating and updating records on in-house computer system and data input. * Post opening and dispatch. * Booking, preparing and organising meeting rooms, supporting training courses and other group activities. * Preparing meeting agenda, joining instructions, handouts etc. Drafting * Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations * Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date * Assisting court users, supporting listing and rota management, checking files * Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin * Handling counter (face to face), written and telephone enquiries. * To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive * To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects * To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework * Including standard documentation and information, court orders, claims, fines and fees, legal aid * Resulting courts accurately, interpreting accurately the information required on a court file * To work to workload targets in terms of throughput and accuracy Checking and verifying * Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. * Ensuring compliance and administration documentation meet quality standards. * Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information * For returns, results, accounts, statements, warrants, statistical analysis, reports etc. * Work may require interpretation of source materials, preparation of bundles, chasing. * Role holders will need to modify and adjust information and make decisions to allow work to be completed. * Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations * Produce basic statistical analysis reports and where required, process financial information. * Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. * Spending limited sums of money on behalf of an office or unit. * Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations * Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. * To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in * Face-to-face roles in HMCTS for example a court usher * Contact Centre roles in HMCTS for example call centre advisers * Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

Our client, a freight forwarder is looking for an Ocean Import Operator to join their office in South West London. Job entails • Dealing with quotes/bookings/queries on Cross trades business, • Issuing Quotations following up quotations made for Containers, Break bulk (Commodity trades, Timber FOT rates) & RORO, • Process bookings via telephone and email, from UK customers/Traders and Local Line POL agents. Confirming booking details back to the customer, informing them of special requirements or restrictions, ensuring Credit worthiness., • Entering Bill of Lading details and adding where needed manifests details into the company’s bespoke system., • Dealing with COD, Switch Bills, Indemnities for cargo release., • Telephone sales, • General enquiries relating to quotes/bookings/scheduling., • Dealing with and resolving queries promptly, • Credit control Transportation • Processing and adding all transport data for container deliveries., • Processing PIN and Badge releases in Destin8 Other functions • General client liaison, • Liaising with the Port and Port offices, • General departmental clerical work., • Any other tasks that management may deem necessary to fulfil the Job role. General expectation • Good verbal, written, communication and organisational skills., • Good time keeping., • Computer literate., • Presentable, Adaptable, Outgoing, with a vibrant, friendly personality,, • Remain calm under pressure, able to maintain good Client and Staff liaison., • To be able to work towards and achieve targets as part of a team or individually., • Capable of Providing prompt customer service in accordance with company expectations

Workspace Services Administrator/Receptionist Rate of pay: £14.93 PAYE or £19.63 Umbrella Location: Clapham Park, London, SW2 Job Type: Temporary contract for 1 month rolling, full time 37.5 hrs fully onsite in Clapham ParkWe are seeking a dedicated Workspace Services Administrator / Receptionist to join a Corporate Services team within a housing association. This role is pivotal in delivering service excellence, ensuring a safe and secure environment for colleagues, and enhancing the overall building user experience. Day-to-day of the role: Serve as the primary onsite contact for building experience, managing post, telephone calls, stock levels, and queries. Maintain accurate reception, contractor, and visitor management systems. Conduct building inductions for colleagues, contractors, and visitors. Perform general clerical duties including printing, mailing, laminating, and filing. Process hotel and travel requests using the Click Travel system, ensuring adherence to company processes. Handle Workspace Services assigned helpdesk requests through Service Now, following company processes and service level agreements. Support the Workspace Services Coordinators in managing reactive, PPM, and scheduled job requests. Assist in gathering information for health and safety investigations and maintaining department matrices and record management. Manage all incoming and outgoing post and deliveries in accordance with company processes. Maintain access control systems and ensure notice boards and poster communications adhere to department and company brand guidelines. Order and maintain stock for the Workspace Services Team and attend team meetings, producing minutes and action points.Required Skills & Qualifications: Proven customer focus and excellent interpersonal skills. Professional demeanour with strong communication abilities. Self-motivated with a positive attitude and the ability to work independently or as part of a team. Previous experience in office facilities or a similar role. Proficient in IT and Microsoft Office; experience with Oracle/Service Now is advantageous. Strong organizational skills and the ability to manage multiple tasks. Experience in handling business finance and helpdesk systems.To apply for the Workspace Services Administrator/Receptionist position, please submit your CV detailing your relevant experience

Freightserve recruitment are looking for a Freight Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area. The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service. The role will be dealing with all Export and Import shipments from start to finish within Airfreight, Roadfreight, Seafreight and Courier. Y Duties:- • Coordinating worldwide multimodal exports and imports (Air, Road, Sea and Courier), • Managing bookings, collections, transport, and liaising with overseas agents/customers, • Preparing and processing shipping documentation, • Submitting import & export customs entries, • Building strong relationships with customers, suppliers, and partners to deliver excellent service, • Providing quotations, pricing jobs, and raising invoices accurately, • Handling multiple shipments simultaneously and communicating effectively at all times Experience Needed:- • Imports or exports (or both) within the freight forwarding industry, • Excellent customer service skills with a professional telephone manner, • Highly organised, detail-oriented, and able to work to strict deadlines, • Ability to thrive in a fast-paced, time-critical environment Benefits:- • Annual and Performance bonuses, • Additional payments (on call once trained), • Career progression opportunities within a growing business Hours are Monday to Friday 9am - 5.30pm, once fully trained there will be an on call rota 1 in 5 / 6 weekends (from home) - paid as overtime and also have the Monday off As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Quality Customer Service Executive Are you passionate about product quality and customer satisfaction? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want you to be a part of this mission-led organisation dedicated to serving people and the planet! Location: Kingston with limited parking, very close to town centre and train/bus links Hours: Flexible working hours, core hours from 8:30am to 4.30pm Hybrid working - 3 days in the office, 2 at home Salary: £28k to £30k plus generous list of benefits including 25 days plus BH, free product samples and new product testing sessions and real opportunities to grow in your career and develop your skills My client is a leading company in the UK, with over 30 years of experience in providing high-quality products. They are a family-run business, committed to sustainability through diverse brands, reaching customers in over 40 countries! As a Quality Customer Service Executive, you will play a vital role in enhancing customer experience by: Handling customer queries via telephone and email with a friendly, professional touch. Logging and updating our complaints database to ensure all issues are tracked and resolved. Investigating complaints and conducting trend analysis to identify areas for improvement. Coordinating insurance and supplier credit claims efficiently. Supporting product recalls and withdrawals, ensuring compliance and safety. Completing supplier questionnaires and ensuring certifications are up to date. Engaging in continuous improvement initiatives within the quality team. Supporting cross-functional requests to enhance overall service delivery. What We're Looking For: Customer Service experience or similar Passion for quality and customer satisfaction. Familiarity with QA/QC systems is beneficial but not essential. Experience with Zendesk or similar platforms would be advantageous. If you're ready to embark on a fulfilling career and be part of a mission-driven organisation that values sustainability, we'd love to hear from you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Customer Service Representative - Pharmacy The Private Pharmacy, an ITH Group company, are looking to appoint a positive and hardworking Customer Service Representative to support our busy online pharmacy which dispenses controlled medications daily. The role: To assist the dispensing team with various duties to include answering phone calls, dealing with telephone and online queries, preparation for dispatch, assisting with packing of orders, liaising with clients and end users, as well as general pharmacy tidying and disposal of rubbish in accordance with pharmacy procedures. Duties will include: Handling inbound telephone calls from customers and patients, acting as the first point of contact. Responding to email and online enquiries in a timely and professional manner. Providing clear, accurate information on prescriptions, orders, delivery, queries, and general service questions. Maintaining a friendly, calm, and empathetic approach while delivering a consistently high standard of customer service. Investigating and resolving customer issues, escalating to the appropriate team member where necessary. Liaising with pharmacists, dispensary teams, and delivery partners to resolve queries. Adhering to pharmacy, healthcare, and GDPR regulations at all times.While primarily a telephone and email-based role, there may be occasional requirements to assist with other pharmacy-related or administrative duties, subject to training and competency. About You: Confident and comfortable spending the majority of your working day communicating with customers by telephone and email. Excellent verbal and written communication skills, ability to explain information clearly and professionally. Able to work independently, using initiative to manage your workload and resolve queries effectively. Calm, patient, and resilient, particularly when handling challenging or sensitive customer conversations. Reliable, hardworking, and committed to delivering high standards of customer service at all times. Fully IT-literate.Any previous experience in pharmacy, healthcare, or regulated environments is desirable but not required. BENEFITS OF WORKING FOR TPP: In return, we pay £27,618.50 a year as a base salary. Other benefits include the below: A medical cash plan scheme. Regular company activities which include social events. Access to our on-site GP. Yearly spending allowance at the Pharmacy. 22 days holiday a year plus bank holidays. Pension.So, if you want a career with a great company and are 'inspired to be better', apply now